Mail Services Resume Sample

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76381 Brekke Drive,  Dallas, TX
+1 (555) 614 9586

Work Experience

Mail Services Specialist
06/2015 - PRESENT
Houston, TX
  • Occasionally lift 50 lbs. from floor to waist level
  • Occasionally lift 50 lbs. and carry 200 feet
  • Occasionally lift 50 lbs. and carry up/down 30 stairs
  • Regularly push/pull a dolly loaded with 150 lbs. for 300 feet
  • Occasionally maintain kneeling position for five minutes
  • Frequently maintain 30 degrees bend at waist for five minutes
  • Frequently able to walk .25 mile in five minutes
  • Occasionally ascend/descend 12 steps of a ladder
  • Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff
Mail Services PP
09/2010 - 12/2014
Chicago, IL
  • Ensure Team Leaders maintain high performance teams through direction setting, performance planning, performance management, coaching, mentoring, team building and providing development opportunities in all locations
  • Drive continual improvement through the support of staff training, staff involvement and open communications
  • Ensure that staff operate in a team environment where the customers’ needs and services are the highest priority
  • Contribute to audits of procedures and systems
  • Oversee an maintain use of various mailing and receiving equipment (i.e. inbound tracking, hand trucks, mail and receiving vehicle, addressing postage and folding equipment, printer’s scales, copiers, etc.)
  • Sort and Distribute incoming mail including, Express Couriers and messenger deliveries
  • Internal collection and process of outgoing mail
  • Provide recurring window service in mail room
Mail Services Assistant
12/2006 - 03/2010
Detroit, MI
  • Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources
  • Great customer service skills are necessary
  • Continually develop KPIs across Mail Services and ensure that those KPIs drive behaviour and performance within Mail Services
  • Contribute to the development and execution of plans to achieve objectives that are aligned with Canadian Operations initiatives
  • Identify opportunities and make recommendations to the Canadian Document Services Operations Director and to business units’ management
  • Maintain thorough knowledge of industry practices, new products, services, and any changes impacting Mail Services, ensuring best practices are identified and implemented
  • Review guidelines and procedures on a regular basis to ensure they are kept up-to-date
  • Contribute to developing a resource retention strategy and succession plan


University of Texas at Brownsville
2001 - 2006
School's Degree in Business

Professional Skills

  • Excellent verbal/written skills and customer service skills
  • Strong coaching, leading and performance management skills
  • Excellent plain language writing skills
  • Strong typing and intermediate computer skills
  • Communication - strong verbal and written communication skills, including the ability to boil down large amounts of data into key messages
  • Solid decision making skills and judgement
  • Mathematical and filing skills

How to write Mail Services Resume

Mail Services role is responsible for security, reporting, training, auditing, shipping, drivers, research, assembly, digital, travel.
To write great resume for mail services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mail Services Resume

The section contact information is important in your mail services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mail Services Resume

The section work experience is an essential part of your mail services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mail services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mail services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Mail Services resume experience can include:

  • By effectively sorting documents, the associate helps streamline claims to the appropriate area, reducing potential re-work
  • Demonstrates good judgment under pressure, and works well in a multi-tasking environment
  • Prior experience as a mail room clerk or comparable office services support
  • Previous experience managing or supervising a staff in mail room
  • Previous mail or shipping/receiving experience
  • RCMP security checks (including two valid photo ID’s, fingerprinting) required

Education on a Mail Services Resume

Make sure to make education a priority on your mail services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mail services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mail Services Resume

When listing skills on your mail services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical mail services skills:

  • Proven leadership capability, integrity, customer focus and a strong results orientation
  • Previous experience leading in a production environment
  • Build strong working relationships with others across business and technical communities
  • Strong focus on working as a team
  • Experience in applying the theories, principles and practices associated with Mail Services best practices
  • Proven ability and comfort interacting with diverse levels of management

List of Typical Experience For a Mail Services Resume


Experience For Mail Services Specialist Resume

  • Demonstrated knowledge of office equipment, including commercial printers; USPS rules and regulations; understanding of other carrier’s (UPS, FedEX, etc.) systems
  • Strong customer service and interpersonal skills; Self-directed and able to perform assignments independently; Demonstrated pro-active approach and flexibility with change; ability to multi-task and prioritize projects
  • Trains less experienced Mail Service specialists to receive, sort, file and deliver mail following location specific routes and schedules
  • Trains less experienced Mail Service specialists to prepare, post and sort mail
  • Handles accountable mail and obtains signature for express, certified, return receipt and delivery confirmation priority mail
  • Well rounded office service experience is required (copy, scan, print, mailroom and reception)
  • Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

Experience For Digital Mail Services Administrator Resume

  • Building relationships to educate the customer about the departments policies and procedures
  • Lifting up to a maximum of 55 lbs. or the maximum allowed by current State law with or without accommodations
  • Receives, sorts, files and delivers U.S., express, inter- and intra-company mail including certified, registered, and classified mail
  • Attends training classes both internal and external to stay informed of new postal regulations, campus policies, route changes and operation of equipment
  • Act as the initial contact for business units for new service requirements or changes to existing services
  • Prepares documents for shipment of classified mail

Experience For Mail Services PP Resume

  • Assigns work to employees within the work group to assure schedules are met
  • Interfaces with all internal and external customers and vendors to ensure reliability and compliance with all government and company regulations and policies
  • Notifies Security if suspicious package is observed
  • Produces high quality work in a timely manner
  • Ensures adequate inventory levels of materials needed for print production

Experience For Mail Services Assistant Resume

  • Multitask and switch from project to project quickly
  • Displays excellent communication skills in working with team members, including the ability to communicate effectively and remain calm and courteous under pressure
  • Stage packages for campus delivery or pickup; deliver packages on campus for departments and individual faculty and staff with the use of college vans and on foot; obtain signatures using the package system for all deliveries; whether at the department or for student pickup
  • Pick up outgoing and intercampus mail from departments/employees; sort and redistribute to departments, outgoing postal metering and FedEx pickup box; ensure documentation of appropriate account information for chargeback
  • Enter, track, and disburse packages using software package system; obtain required signatures
  • Reconcile the USPS Business Reply charges and Postage Due charges monthly, entering the amounts into spreadsheets to facilitate accounting in the chargeback process
  • Monitor external and operational conditions of the cargo vehicles and schedule maintenance services, report damages and conduct refuels with the transportation services department
  • Handle excessive and large package deliveries for incoming and returning students prior to fall semester by logging them in our electronic tracking system, organizing them by last name and assisting students retrieve their packages; plan for additional storage space in advance as needed.
  • Operate Mail Center vehicle as required

Experience For Assistant Mail Services Manager Resume

  • Ensure effective implementation of all the department's procedures
  • Reading and replying the main department's email address
  • Assist with troubleshooting problems with student and administrative mail (i.e., late or missing mail/packages, misdirected mail, mail tampering, etc.)
  • Supervise Mail Services operations in the absence of the Manager
  • Assist Mail Center Manager with day-to-day operations
  • Oversee and maintain use of Mail Center equipment and software (i.e. mail center vehicle, inbound tracking system, postage meter, folding equipment, printers, etc.)
  • Assist the Mail Services manager in hiring new personnel by reviewing applications and sitting in the initial meetings with candidates
  • Generate items for weekly staff meetings and assist in moderating meetings.Assist in designing and implementing new policies and procedures

Experience For Print & Mail Services Specialist Resume

  • Provide manager with daily report of incoming, outgoing and processed mail and packages
  • Coordinates all activities related to incoming/outgoing transportation at customer site
  • Prepare and meter outgoing domestic, international and bulk mail as required
  • Assist with staff scheduling, route assignments, deliveries, to ensure optimal service to the Institute
  • Prepare daily, weekly, and monthly postage reports, incoming parcel and express package count, and other reports as required
  • Update residing student lists frequently
  • Update the Pratt community of Mail Center changes and policies through email and website updates

Experience For Mail Services Rep Resume

  • Supports all move activities and could be required to lift/move heavy loads on a daily basis
  • Prepping and scanning documents fully and correctly, and retrieving e-faxes from the Fax database, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area
  • Ensure that all documents received are handled with confidentially, safely and expedited to the appropriate departments in a timely manner
  • Through key completion/indexing, the administrator is responsible for ensuring that data is lifted correctly, and enters key data that could not be lifted from claim forms and receipts
  • Maintain student mailboxes and key distribution
  • Collect mailbox keys from students at the end of the year
  • Label mailboxes with assigned student labels
  • Place sorted mail into appropriate mailboxes by number
  • Distribute flyers from various College departments into all mailboxes as directed

Experience For Mail Services Wk Dir Resume

  • Redirect/forward first class mail addressed to students who are no longer enrolled at the College
  • Sort and distribute boxes and packages for pick up
  • Send emails to alert students to pick up boxes and packages
  • Distribute boxes and packages to students and staff
  • Advise faculty, staff, and students of mail procedures, postal rates, and regulations
  • Loads and unloads U.S. Postal Service trucks and University mail vehicles

Experience For Team Lead Digital Mail Services Resume

  • Picks up UTHSC mail from USPS locations. Picks up outgoing domestic, international and campus mail for subsequent breakdown into category of mail processing, delivery or metering
  • Maintains knowledge of faculty, staff, departments, and organizations and changes that effect the sorting and delivery of mail
  • Separates and bundles mail for distribution, delivers mail in a timely manner, in accordance with designated routes, and established times
  • Processes outgoing metered mail using the high speed mail processing machines and postage meters. Prepares mail processors and postage meters with accurate settings and maintains them for functional operation
  • Insures mail is properly prepared and computes postage using an electronic, programmable postal scale according to classification, weight and destination in accordance with the Domestic or International Mail Manual
  • Performs operator maintenance on postal equipment
  • Diligent preparation before all deliveries, checking packages to ensure they have been sorted correctly, accurately utilizing hand held scanners to capture chain of custody and ensuring value, impact, and mission alignment as well as execution without incident
  • Communicates confidently both verbally and in writing in English and French

Experience For Team Lead-mail Services Resume

  • Understands our business and how our processes affect the Group Benefits line of business as a whole
  • Make sure that all customer SLA’s are met on a daily basis
  • Oversee onsite staff of two individuals
  • Manage service level agreement expectations with internal clients
  • Provide periodic communication to the Canadian Office on the services provided by Mail Services and any changes to those services
  • Deal with external service providers such as Canada Post, Purolator and QA Courier to coordinate their service provision to Sun Life and to troubleshoot problems
  • Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Mail Services, Records, Shipping, Receiving

List of Typical Skills For a Mail Services Resume


Skills For Mail Services Specialist Resume

  • RCMP security checks (including two valid photo ID’s, fingerprinting) required
  • Good working knowledge of Microsoft Office and other related tools
  • Experience with mailing system hardware and software
  • Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
  • Proven ability to work well in a multitasked environment
  • Well organized with the ability to prioritize tasks

Skills For Digital Mail Services Administrator Resume

  • Operate a Cerner-owned vehicle
  • Mail services or related work experience
  • Mail Center Experience is required
  • Mail services work experience
  • Stress management - ability to deliver under pressure with multiple priorities

Skills For Mail Services PP Resume

  • Demonstrated ability to take on new tasks and challenge the status quo
  • Processing of Canada Post and Purolator Courier mail
  • Lifting (in pounds): up to 100 pounds
  • Pushing (in pounds): up to 50 pounds
  • Unloading trailers of raw material

Skills For Mail Services Assistant Resume

  • Reporting issues, gaps and opportunities to the supervisor, the administrator ensures that each document received is handled with caution and due diligence
  • Sort and distribute mail, including folding, sorting, forwarding and delivering mail
  • Responsible for keypunching or laser bar code scanning of departmental account numbers for postage charges used for monthly billing
  • Proactively communicating through multiple channels to bring information to coworkers, vendors, freight carriers, supporting teams and customers
  • Conference room setting and keeping common areas stocked
  • Prepares, posts and sorts, by destination code, outgoing mail ensuring compliance with all postal and export regulations
  • Delivers stationery and supplies; processes incoming invoices, maintains bulletin boards, processes incoming checks and addresses and inserts bulk mail
  • Assist the Coordinator with monitoring inventory and ordering mailroom supplies
  • Reliability clearance required (RCMP security check of min. 5 years Canada history, includes fingerprinting)

Skills For Assistant Mail Services Manager Resume

  • Knowledge of 3rd party shipping vendors’ processes
  • Accountable for quality of material processed and for understanding the end-to-end processes for CDS
  • Bilingual (French and English), communicates confidently both verbally and in writing
  • Responsible, focused, hardworking, trustworthy and able to work under pressure
  • Knowledge of laws, regulations, industry standards, guidance and principles that govern the mailing function
  • The role involves working in noisy, dusty environment
  • Flexibility in working hours to meet business needs is required

Skills For Print & Mail Services Specialist Resume

  • The role involves working in a dusty environment
  • The associate is required to handle all administrative tasks, such as eLearning modules and HR assignments, responsibly, accurately and in a timely manner
  • The role involves working in a dusty and noisy environment
  • Follow all activity policies and procedures, including all HSE related requirements at all times
  • Apply appropriate material handling techniques at all times,

Skills For Mail Services Rep Resume

  • Verify product to bill of lading
  • With general supervision, X-rays all incoming packages to discover potentially dangerous materials in accordance with applicable standards
  • Plans and executes work according to guidelines
  • Manage mail processing per guidelines
  • Handle other administrative tasks, such as Letter creation, eLearning modules and HR assignments, responsibly, accurately and in a timely manner
  • Maintain ordering records of mailbox keys
  • Prepare student mailbox key envelopes with appropriate student names for first year students at the beginning of the year
  • Delete or block off mailboxes according to status (abroad, on leave, graduated, or withdrawn)

Skills For Mail Services Wk Dir Resume

  • Receive and sign for boxes and packages from various delivery companies and assist with inputting of boxes and packages
  • Use mail and package tracking software
  • Receives and sorts incoming U.S. Postal Service mail and campus mail for University faculty, staff, departments and students
  • Checks for correct postage, proper determination of weight, piece count, cost and proper sorting into trays, tubs, or sacks as determined by classification
  • These tasks are of a repetitive nature
  • Lift heavy items daily

Skills For Team Lead Digital Mail Services Resume

  • Bilingualism - French and English - written and spoken
  • Be on your feet for extended periods of time
  • Complete all work with a high attention to detail and accuracy
  • Display professionalism and a positive attitude at all times
  • Possess a clean driver license to obtain a Missouri class E license
  • Lift heavy boxes, files or paper when needed
  • Lift at least 60 lbs
  • Proven knowledge of the United States Postal Services’ functions and guidelines, proven mail processing experience, proven computer proficiency within a Windows environment

Skills For Team Lead-mail Services Resume

  • Experience using copier, scanners, printers and binders
  • We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job done
  • Use office machines and technical equipment
  • General knowledge of transportation and logistics services
  • Able to obtain Counterintelligence Polygraph (CI Poly) Pre-Start
  • Lift 20 lbs or
  • Work requires substantial visual concentration on detail

List of Typical Responsibilities For a Mail Services Resume


Responsibilities For Mail Services Specialist Resume

  • Deliver packages to customers
  • As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly
  • By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area
  • The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner

Responsibilities For Digital Mail Services Administrator Resume

  • The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner
  • Mental/Visual: use of computer, commercial printer, postal equipment
  • Workspace (line, cube, etc): Mail room
  • Aged: preferably between 25 - 30 years
  • Computer literacy, at least for timesheet submission & email retrieval
  • Expertise with Mail Services equipment and its operation

Responsibilities For Mail Services PP Resume

  • Light to moderate physical effort is required
  • There is some business travel between major sites (less than 10% per year)
  • The role involves tasks which are of a repetitive nature
  • Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
  • Maintain and wear at all times required appropriate personal protective equipment (PPE)
  • FedEx supply inventory
  • Process all incoming mail – sort all the mail into student, department, faculty/staff mailboxes; research and route unidentified and generic mail; update and maintain the forwarding address information on faculty and staff who have terminated, stay informed on department/building/employee changes to ensure the accuracy where to deliver mail; forward and return mail as needed

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