Service Director Resume Sample

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Amelie Weber
1987 Bogan Rapids,  Phoenix, AZ
+1 (555) 584 1318

Work Experience

Service Director
02/2016 - PRESENT
New York, NY
  • Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
  • Supervise the Welcome Center operations and Welcome Center staff
  • Work Welcome Center shifts as required including evenings and weekends
  • Drives thought leadership through consultative approaches, efficiency and process management disciplines as determined by client culture and operational standards
  • Directs functional area activities including: products, services, solutions, revenue; customer relationship management; budget planning; implementing and maintaining costs, methods, and employees
  • Provides consultancy for cybersecurity, privacy and IT risk strategy, policies, organization and governance, including the participation in proposal development efforts
  • Ensures deliverables meet and exceed client contractual requirements and are consistent with client priorities, internal organizational design, time, budget and quality standards
  • Develops and improves long-term executive level client relationships within assigned accounts through effective delivery relationship management planning
  • Promotes satisfaction through progress reports, operational status reports, business review meetings and other client communications
Regional Service Director
09/2010 - 11/2015
New York, NY
  • Proactively engages various functional groups to drive standardization of existing delivery processes to increase efficiency
  • Partners with executive team and line managers to help drive strategic initiatives
  • Promotes organizational vision, establishes direction, and motivates services team
  • Creates an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation
  • Embraces emerging market best practice of integrated real-time capability. Builds shared sense of delivery goals and objectives
  • Establishes and monitors solution delivery volume management focused on improving revenue forecasting efforts
  • Recruits, leads, coaches, develops, mentors and retains staff
  • Responsible for participating in the hiring, supervising, developing and disciplining all F&B Service personnel in accordance with Club procedures. Assist the Food and Beverage Director with conducting yearly performance reviews and assists in designing Performance Management for employee development plans
Field Service Director
06/2005 - 05/2010
Chicago, IL
  • Ensuring controls of ADP are in place by computing the total hours and making sure the time sheets are correct. Entering the schedule that is made into ADP so that employees can punch in at the correct times
  • Implements and conducts daily service line ups along with Food and Beverage Director, assists in monthly service training meetings and special training sessions when needed
  • Attends all Super Team Meetings and provides constant feedback to Food and Beverage Director and General Manager on status of service issues and plans
  • Stays current with changes in the marketplace and Member preferences by attending seminars, reading trade magazines and reviewing Member surveys. Attends Member Food & Beverage committee meetings
  • Works with department heads to ensure Member satisfaction through programming, pricing and promotions as well as compliance with the club's standards of operation and training
  • Continue to become more proficient in the use of Aloha computer system
  • Responsible for coordinating and carrying out all kids club functions. Work with the captains to ensure the proper setup of Banquet Events as well as the main dining room
  • Become Star Certified to improve understanding of the position
  • Become proficient in understanding the Club Financials and identifying what can improve these numbers


Brown University
2001 - 2005
Bachelor's Degree in Engineering

Professional Skills

  • Leadership skills, strong soft skills and communication skills, influencer
  • Excellent organizational, decision making, and multitasking skills
  • Good organizational skills and strong in building effective teams and directing others
  • Demonstrated leadership, organizational and planning skills
  • Excellent communication skills (both written and oral) – fluent in German & English
  • Strong computer skills including MS Office, PowerPoint and Outlook are required
  • An articulate speaker with strong face to face and phone/Skype presentation skills

How to write Service Director Resume

Service Director role is responsible for business, leadership, organizational, training, english, organization, planning, security, payroll, compensation.
To write great resume for service director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Service Director Resume

The section contact information is important in your service director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Service Director Resume

The section work experience is an essential part of your service director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Service Director resume experience can include:

  • Experience managing multiple engagements and competing priorities in rapidly growing, fast-paced, interactive, results-based environments
  • Proficient in communicating effectively, both verbally and in writing, to ensure mutual understanding with multiple levels of management
  • Experience finding the most profitable way to complete a deal that works for all sides, while building strong, trusting relationships
  • Monitor that all of the global service teams are performing their daily activities effectively and that we are meeting our service commitments
  • Exceptional customer service, planning, and problem solving skills
  • Demonstrated experience in managing and successfully controlling financials

Education on a Service Director Resume

Make sure to make education a priority on your service director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Director Resume

When listing skills on your service director resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical service director skills:

  • Good problem-solving skills, able to manage risk effectively
  • Strong and confident management style with solid written and verbal skills
  • Excellent planning, strategic thinking, teamwork and business skills
  • To attract, retain and develop the capabilities (competencies, knowledge, skills and experience) of employees within the Service Partner function
  • Experience in the medical industry desired but not essential if relevant experience can be demonstrated
  • Demonstrated effectiveness in managing, directing departmental operations and management/supervisory personnel, evaluating, training and motivating performance

List of Typical Experience For a Service Director Resume


Experience For Regional Service Director Resume

  • Possess excellent leadership and managerial skills emphasizing teamwork, staff development, cross-functional collaboration
  • Exceptional communication, presentation and team building skills
  • Fluent language skills in English and French/Dutch
  • People management and mentoring with the ability to build trust quickly and effectively
  • Understand market trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
  • Understand trends and drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities
  • Build strong teams by developing and mentoring staff and empowering them to succeed

Experience For Pooled Procurement Mechanism Service Director Resume

  • Experience working with Influence Management, such as conflict resolution and leading internal/external resources to achieve goals
  • Experience working in mining (coal, hard rock, above and/or below ground)
  • Assist in ordering goods, supplies as needed. Maintain Par inventories
  • Experience: 5+ years in management, 3+ years managing managers
  • Significant experience in a people leading role
  • Experience working with Natural Gas field operations

Experience For Field Service Director Resume

  • Experience demonstrating ability to analyze data and draw conclusions
  • Experience demonstrating the ability to positively interact with internal/external customers and establish relationships
  • Experience demonstrating ability to work independently without daily supervision
  • Strong technical literacy including point of sale systems, Microsoft Word, and Excel
  • Excellent technical & product knowledge of gas and steam turbine generating technologies

Experience For Service Director, Food & Beverage Resume

  • 3 – 5 years of mining operations, maintenance or related heavy-duty maintenance industrial experience
  • Responsible for the service staff line-ups prior to each meal service
  • Proven ability to lead in a global environment
  • Maintain appropriate communications and effective working relationships between the various functional areas within service and the region
  • Experience of holding similar roles within large service integrator organisations
  • Five (5) years of Front of the House Management Experience

Experience For Sales & Service Director Resume

  • Assisting other FSRs in holding training classes at customer operations
  • Assisting Technical Sales Representatives in managing expenses and program support activities within assigned area
  • Developing engineering, operational and maintenance projects with end user customers that continually support the value proposition
  • Understanding of Integrated Building automation, specifically Fire solutions management
  • Supporting business development activities, and cultivate new commercial relationships within assigned area
  • Providing market intelligence and data on competitive activity to Brand Management, Product Management, and other Sales Reps
  • Work standing, walking, and working with lubricant off-loading from truck and rail cars for much of each day

Experience For Emergency Service Director Day Shift Resume

  • BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable
  • Oversee staffing, ordering and operations of various spaces and suites on and before game days
  • An in depth understanding and performance of Client Service and Relationship Building
  • Responsible for establishing new Elekta service entities in Emerging Market Countries
  • Work with service teams and distributors to understand any competency gaps or performance shortfalls, ensuring the necessary support and training is in place
  • Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, FE training and talent development
  • Ensure that all mandated training programs are implemented as well as full compliance with corporate purchasing procedures
  • Prepares an annual financial budget and achieves these goals through proper forecasting, cost controls, labor management, and revenue generating programs

Experience For Service Director Team Leader Resume

  • Intermediate English (reading, writing, verbal)
  • A track record on growing the business and increasing customer satisfaction through operations improvements
  • Knowledge of expense control as it relates to service payroll and the forecasting/budgeting of expenses
  • Actively support internal and external audit exercises and Service Provider auditing and quickly resolve any gaps and deficiencies
  • Responsibility that direct markets are fully compliant with Elekta processes and correctly using all service business systems and tools to Elekta standard
  • Contribute to strategic planning activities
  • Provide support around the billing process where necessary i.e. new service, new accounts or new fee schedule are implemented

Experience For Domestic Brand Service Director Resume

  • Assists in the development of pricing models for new business and regular profitability analysis for current business
  • Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for PGS financials
  • Own and drive a cash target (including inventory) and resolve key past due or collection issues
  • Engage customers to understand and characterize opportunities to drive growth and expand margin working in collaboration with the global business team
  • Passion for empowering individuals and families to live a healthy lifestyle
  • Proficiency in utilizing eDocs, Xpert, Eureka, PWS, and other related technical documentation
  • Make sound business decisions, analytical thinking

Experience For Global Shared Service Director Resume

  • Consider updated thinking to solve traditional security challenges
  • Required as restaurant supervisor in a Private Club setting
  • Desire to drive and manage change, delivering creative solutions aligned with business reality
  • Has been working in a multi-national environment previously
  • Knowledge of and able to relate to maintenance activities and have an awareness of mining production activities
  • Develop Excel spreadsheets supporting Metrics for Total Cost Projects
  • Assist with monthly inventory of Liquor, Beer, Wine, and Sodas
  • Responsible for Club cleanliness to Standards of Operation

Experience For Service Director Non Rn-campbell & Mountain View Resume

  • Set the strategic direction and develop consistent sales and service practices for the Association
  • Establish and cascade sales goals throughout the Association. Provide leadership to empower Association staff to achieve those goals
  • Lead the development of innovative programs and sales initiatives, provide facilitative leadership to the Sales and Service Team to ensure quality and consistency at all centers
  • Establish Sales and Services processes, policies, goals, and measurement procedures
  • Establish standards for hiring, onboarding, and training of Sales and Service and Corporate Wellness staff, providing the framework for centers to build strong sales and service teams
  • Build and nurture relationships with community, corporate, and insurance partners to facilitate sales growth. Support corporate and insurance partners in developing and monitoring programs
  • Ensure that the service operates fully within the S&N compliance regime, GFM guidelines, SOX and MAPs control sets, S&N Global Policies and Procedures

List of Typical Skills For a Service Director Resume


Skills For Regional Service Director Resume

  • Highly effective communication skills to work with Medical Staff, labor leaders, Administration/Senior Management, hospital personnel, and the community
  • Experience prioritizing and managing multiple tasks/issues simultaneously, detail-oriented
  • Deal effectively with members including discipline problems
  • Skills in fund-raising events
  • Experience in quantitative research (with good understanding of qualitative)

Skills For Pooled Procurement Mechanism Service Director Resume

  • Work under pressure and organisation skills
  • Able to work effectively in cross functional teams to achieve a common goal
  • Strong capability to settle technical problems (engineering experience)
  • Good skill in communication, organization and competence for solving problems
  • Advanced computer skills including MS Office Products suites and internet
  • Exceptional leadership, presenting and people management skills
  • Strong experience in governing documents development
  • Well-developed negotiation and sales skills; knows how to make money in this business
  • Experience driving results and delivering real business improvements

Skills For Field Service Director Resume

  • Related working experience in Treasury Services/Cash Management in a Transaction Banking environment
  • Demonstrated ability in working with young people, parents and community leaders
  • Experience of managing across geographies
  • Enthusiasm and Passion surrounding service delivery and guest experience
  • Proven marketing (customized research) and business development knowledge
  • Very good knowledge of data protection strategies, network, system and application vulnerabilities
  • Solid knowledge of security governance best practices
  • Demonstrated ability in personnel supervision, facilities management, and the recruitment and retention of key personnel
  • Proven ability to gain credibility at all levels quickly

Skills For Service Director, Food & Beverage Resume

  • Cooperate with all other dealership managers and, when necessary to resolve conflicts, request the involvement of the next higher dealership authority
  • Monitor the effective labor sales rate on a continuous basis
  • Experience and successful track record of owning and driving to meet and/or exceed services and product revenue
  • Experience advising clients on emerging technologies and cybersecurity, privacy and IT risk strategies consistent with clients' business strategies
  • Knowledge and experience working within the Power or Infrastructure industry, including gas turbines, steam turbines, generators and/or aeroderivatives
  • Previous P&L leadership experience, including short and long-term strategic planning
  • Hands-on experience assisting clients with IT and/or security risk challenges

Skills For Sales & Service Director Resume

  • Profit & Loss (P&L) leadership experience, which includes short and long-term business planning
  • Act independently, while exercising good judgment
  • Experience working with complex, international teams
  • Product line and applications knowledge with heavy industry, mining open pit and underground business experience
  • Demonstrated ability to succeed and lead others in a matrix environment is required
  • Experience in sales management

Skills For Emergency Service Director Day Shift Resume

  • Strong quality background, Black Belt certified or equivalent quality certification
  • Previous managerial and leadership experience
  • Power Services Experience (GE Employees Only)
  • Advanced knowledge and experience with computer networks, security, print servers and print devices (printers, copiers, scanners and fax)
  • Strong work ethic and commitment to success
  • Three years experience in Food & Beverage management
  • Service experience in a retail/motor environment

Skills For Service Director Team Leader Resume

  • Financial expertise, with excellent cost centre management
  • In information security field or relevant experience
  • Build strong people network
  • Two (2) years of Front of the House Management Experience
  • Extensive experience in a service management role
  • Contractual Services Experience
  • Previous sales experience or equivalent

Skills For Domestic Brand Service Director Resume

  • Willing to conduct projects in active mining operations at underground and open pit working operations
  • Establishing relationships with key teams supporting the client base (i.e. Fund Accounting, CSG, GRS etc)
  • Willing to attend or have MSHA Safety Training
  • Being well-presented, reliable and punctual is essential
  • Working knowledge of budget preparation, control, and management
  • Working knowledge of commercial, finance, legal and related local regulations
  • Understanding goals beyond that of technology and ability to integrate security solutions with business processes
  • Managing shared resources that support clients in an SD capacity who report elsewhere

Skills For Global Shared Service Director Resume

  • Working knowledge of underground and surface mining equipment
  • Working with the wider account team to achieve multi-level relationship management and consistent messaging
  • Managing a servicing relationships portfolio of top tier Corporate Banking/Treasury Services clients
  • Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, Field Engineering training and talent development
  • Conduct and document ongoing refresher safety training within the Service Department

Skills For Service Director Non Rn-campbell & Mountain View Resume

  • Upgrade and maintain employee morale by providing advancement opportunities and promoting from within whenever possible
  • Plan and execute an ongoing service advertising program
  • Responsible for the hiring, training and professional development of the team
  • Able to Maintain adequate, efficient and profitable staffing levels
  • Maintain reporting systems required by general management and BMW
  • Train backup personnel for every position in the Service Department. Be firm but fair in all decisions and solve problems by taking positive action
  • Review flat rate flagging practices on a periodic basis

List of Typical Responsibilities For a Service Director Resume


Responsibilities For Regional Service Director Resume

  • Build high performance teams with the best skills and talents to ensure impeccable service delivery at all time
  • Demonstrated track record of career advancement within multiple commercial service-related experiences in an international environment
  • Meet financial objectives by preparing and monitoring the annual budget, and by validating the service costing strategies
  • Maintain an excellent understanding of the market and how technological and speciality advances can help us deliver better services
  • Experience with purchasing and inventory systems, Microsoft Office, payroll management and MICROS POS systems required

Responsibilities For Pooled Procurement Mechanism Service Director Resume

  • Experience driving operational excellence
  • Demonstrated ability to lead, inspire, and develop large field-based service technician organization
  • Traditional Quality Process (Audits, QMS, Continuous Improvement) Experience
  • Experience in professional services consultancy, commercial cyber security, information security or related industries
  • Managing the other FSRs in obtaining the proper training needed to perform their responsibilities at their assigned areas
  • Assisting with special customer projects with technical reports and presentation to customer during all phases
  • Coordinating and manage technical support activities at customer operations with all the TSRs and the FSRs
  • Developing appropriate training plans to support the Service Directors in their role

Responsibilities For Field Service Director Resume

  • Staff training, development, mentoring, recruiting, hiring, planned performance reviews, vacation and time-off schedules
  • Maintain adequate manpower to meet the demands of the business through proper forecasting, scheduling and training of available employee assets
  • Manage all aspects of field operations; Monthly meetings, monthly BEI One on one meetings, spot checks, inventory, and meeting preparing and presentation
  • Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the assigned region
  • Qualification as an MBA and/or a professional accounting designation is highly desirable
  • Maintains unwavering focus on delighting the customer/ client; demonstrates a sense of urgency, dedication and passion for exceeding the expectations of internal/ external customers/ clients; earns customer/client loyalty through accuracy, efficiency, courtesy and show
  • Works with upper management to make hiring and discipline decisions
  • Oversees training and supervision of service and parts department employees

Responsibilities For Service Director, Food & Beverage Resume

  • Oversees pricing and inventory in service and parts departments
  • Provide an overview of customers, contracts and opportunities within your portfolio, including O&M activities
  • Profit and loss (orders, sales, margin, cash) for the Power Services business, including parts, repairs, field services and projects
  • Manage customer relationships at multiple levels of the organization, providing local leadership presence
  • Support short and long-term business planning
  • Responsible for backlog, forecasting, pipeline and weekly financial tracker updates for Power Services financials
  • Assist with short and longterm business planning (i.e. Op Plan, Growth Play Book, SII)
  • Manage customer relationships at multiple levels of their organization, providing regional leadership presence

Responsibilities For Sales & Service Director Resume

  • Prepare complete estimates for selected projects with detailed review of proposal specifications, drawings, takeoff information, and contracting
  • Maintain adequate, efficient and profitable staffing levels
  • Development, training and support of team members
  • Ensure that all mandated training programs are implemen
  • Ensure that all mandated training programs ar

Responsibilities For Emergency Service Director Day Shift Resume

  • Ensures timely communication to field staff surrounding new business, current business, and urgent matters
  • Ensure that all mandated training programs are implemented as well as full compliance with corporate purchasi
  • Successful execution of goals set by the management team, including optimal field efficiency and utilization
  • Promote “outside-in” thinking; mentor staff to think of and anticipate technical and functional needs
  • Manage capacity planning in alignment with business strategies and events
  • Be responsible for complex processes requiring involvement of many stakeholders both at the client side and internally
  • Liaise with outside vendors performing airport services for United to assure that they meet company standards
  • Provide technical guidance and interprets company policies and procedures to assist employees in performing functional tasks
  • Coordinates the use of manpower, operational activities with other operating organizations

Responsibilities For Service Director Team Leader Resume

  • In-depth knowledge of asset servicing and asset mgmt industries
  • Ensure that all the necessary shop equipment is in proper and safe working condition
  • Drives the creation and implementation of group, departmental, and business unit operational strategies in support of HERE’s business lines
  • Responsible and empowered to make key business and technology decisions within responsibility area
  • Oversees and is responsible for coordination, day-to-day management, and integration of the Service Platforms global technology services supporting HERE’s web and mobile consumer facing offerings
  • Regular individual 1 to 1 meetings
  • Regular team meetings to review common themes, goals and objectives,
  • Establish Mid and end of year Performance reviews including receipt of feedback through RE / BE and Heads of Operations / Service Delivery Management where appropriate
  • Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management

Responsibilities For Domestic Brand Service Director Resume

  • Recommendations for pay and incentive awards
  • Staff to client allocations
  • Responsible for services business growth/retention and win backs within the region. A contributing member of service and implementation business sales efforts with primary focus on increasing the region’s revenue base
  • Assure the achievement of the region’s service and implementation business technical performance and quality goals
  • Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems
  • Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for customer satisfaction. Interfaces with internal and external customers on business and operational issues involving the company's service commitments
  • Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Is responsible for individual and employee development and employee satisfaction
  • Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction
  • Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design

Responsibilities For Global Shared Service Director Resume

  • Defines performance metrics and reports on the site's progress against business unit and account specific goals
  • Lay out of an overall service strategy for Barco Entertainment: Not only the basic set of services, but also develop the roadmap for the next generation of services and service business models in close cooperation with the market divisional leaders
  • Identification and development of new service opportunities in close cooperation with the different entertainment market divisions
  • Implementation of all required elements to launch, manage and monitor new service activities
  • Management of the services portfolio and treat this as a product group

Responsibilities For Service Director Non Rn-campbell & Mountain View Resume

  • Work on client matters that need escalation due to the nature of the issue
  • Be responsible to traverse a broad base of global service teams to ensure clients are served exceptionally
  • Fully engage in all matters related to the client, from routine service issue escalation to new product roll-outs
  • Effectively balance the dual goals of meeting service delivery commitments, while ensuring that BNY Mellon is in full compliance with all regulatory requirements
  • Guide the client through the Business Acceptance process, which is designed to ensure that all internal constituents fully appreciate the client's business requirements and that the appropriate controls and resources are in place around new business
  • Partner with the Implementation teams to develop a highly customized process designed to successfully launch a multiple product business relationship
  • Team player, self-motivated and assertive
  • Ensure a satisfactory control environment
  • Review and approve Service Provider ERP access requests, minimise SODs (and ensure mitigating controls are in place), ensure S&N systems licence usage is optimised

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