Senior Sales Support Resume Sample
Virginie Considine
6886 Johnathan Underpass,
Houston,
TX
+1 (555) 748 7418
Work Experience
Senior Sales Support Specialist
05/2018
-
PRESENT
Boston, MA
- Work as part of a cohesive account team inclusive of Carrier Account Managers, CSMs, pre and post sale technical teams, Market Development, and multiple order entry groups
- Research and determine building serviceability as well as creating site surveys when necessary. Work with the Design teams to ensure surveys are completed timely and accurately
- Determine pricing based on established rate cards, quoting tools, and cooperative efforts with Market Development/Finance
- Provide timely quotes back to customers, while handling large volumes of requests with short turnaround SLAs
- Manage quote requests and responses through various media (email, web portals, customer forms, etc)
- Process all bulk RFP requests (building serviceability, costing, pricing, etc)
- Responsible for Order QC pre and post entry into SalesForce to ensure all required documentation is provided and all required fields are complete/accurate for proper order flow
- Update and maintain database of customer specific quote and order requirements
- Manage an array of rate cards and accurately apply them as needed
Qr-senior Sales Support Agent
12/2011
-
04/2018
New York, NY
- Update and maintain customer NNI database
- Update and maintain service areas
- Establish multiple, internal working relationships within various levels of the organization
- Core Process and systems support
- Self motivated and self driven individual who is eager to learn and contribute to the sales team and support our costumers
- Inspired about working for a company that creates cutting edge scientific solutions
- Initiate and participate to process improvement initiative through knowledge sharing, initiative, teamwork
- Customer-oriented, excellent customer communication skills and experience (oral and written)
Senior Sales Support Agent
08/2006
-
07/2011
San Francisco, CA
- Work closely with other analysts in the organization to generate reports for senior leadership
- Update and generate reports using Microsoft Excel and Word
- Work with Marketing to coordinate and co-manage internal and external events, including coordinating travel
- Work closely with the Sales team and Marketing to support Request for Proposal (RFP) efforts
- Generate leads through data mining and third-party tools
- Support marketing efforts through social media channels
- Provide overall administrative and support for Sales organization
Education
Western International University
2001 - 2005
Bachelor's Degree in Finance
Professional Skills
- In depth knowledge of the full range of asset servicing and alternative investment related products (Global Custody, Fund Administration, Transfer Agency, Depository/Trustee and related services)
- Matured individual with excellent communication skills and exceptional writing skills in both Korean and English
- Experience with PC's; strong verbal, written and organizational skills; strong customer orientation
- Strong interpersonal skills – ability to communicate effectively using both written and verbal communication with diverse groups at all levels
- Excellent attention to details with strong analytical skills
- Proven leadership skills including the ability to take initiative, seize responsibility, demonstrate enthusiasm, and work collaboratively
- Possesses excellent communication skills – verbal and written
How to write Senior Sales Support Resume
Senior Sales Support role is responsible for customer, powerpoint, organizational, database, excel, retail, finance, credit, training, integration.
To write great resume for senior sales support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Sales Support Resume
The section contact information is important in your senior sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Sales Support Resume
The section work experience is an essential part of your senior sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior sales support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Sales Support resume experience can include:
- An analytical mindset, strong project management, organizational and analytical skills
- Self-directed with the ability to handle simultaneous tasks while working efficiently, effectively, and is an independent thinker
- Good at prioritizing and time management
- Advanced Excel skills, proficiency with PowerPoint
- Marketing experience within the heavy equipment or manufacturing industry
- Experience with invoicing, pricing, payments, contracts, etc
Education on a Senior Sales Support Resume
Make sure to make education a priority on your senior sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Sales Support Resume
When listing skills on your senior sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior sales support skills:
- Excellent verbal, listening and written skills, and Customer Service phone skills
- Relevant experience in establishing business process and being able to effectively run the process with relevant KPIs that track progress and outcomes
- Excellent Administrative skills; Update and maintain filing system, maintenance of department database
- Strong Salesforce.com, PowerPoint and Excel skills
- Good interpersonal skills and ability to deal with all levels of people (staff and external customers)
- Excellent technical skills: tools and systems
List of Typical Experience For a Senior Sales Support Resume
1
Experience For Senior Sales Support Specialist Resume
- Build business processes to support the business and drive the processes effectively with clear measures
- Adaptive skills and a flexible mindset to thoroughly support customer's demands
- Five (5) to seven (7) years in OEM sales or FAE experiences in automotive industry (or relevant experiences)
- Interpersonal soft skills and ability to work with a wide variety of operational, administrative, professional and technical staff
- Presentation skills and proficiency with MS Office programs
- Proven ability to multi-task and prioritize work assignments
- Experience in Project Management or Development
2
Experience For Qr-senior Sales Support Agent Resume
- A strong electrical and / or mechanical technical background
- Partner with the business leaders and develop strong understanding of the business
- Experience in working across functional groups and geographies
- Successfully manage the multiple priorities and projects to on-time delivery; also to manage and coordinate inputs from multiple sources
- Proven ability to be highly organized
- Experience with Adobe suite
- Experience with MS Office suite
- Agency systems experiences is helpful
3
Experience For Senior Sales Support Agent Resume
- Strong attention to detail and deadline orientation
- Strong user capability with Microsoft Office products, in addition to CRM systems
- Experience in Customer Support
- Experience in Sales & Travel related field
- Excellent knowledge of utility rules and requirements for retail energy suppliers
- Financial services and sales support experience
- Experience in Customer Support area with complex customer base
- 3 – 6 years relevant business analytics background with a project portfolio that provides evidence of capabilities and tool knowledge
4
Experience For Senior Sales Support Mgr Resume
- Manage time, organize and prioritize work, and meet deadlines (required)
- Intermediate level of proficiency using MS Word, Excel, and PowerPoint
- Knowledge of the following systems FDPOS, MSA, TASQWeb, Apriva, Datawire
- Possess an understanding of corporate processes and systems; ability to adapt as technology changes
- Develops and maintains knowledge of the advisory business process, client review process, asset allocation, and benchmark reporting
5
Experience For Senior Sales Support Partner German Speaking Countries Resume
- Business working hours
- Manage the Industry Group’s Sales Department Sharepoint portal
- Create and coordinate proposal and contract documents for potential Solutions customers
- Accurate forecasting of quarterly revenue. Identify, generate and close New Business Opportunities (NBO’s) in line with the business strategies. Manage the qualifying of leads from various campaign sources
- Lead the Product Information, Sales Administration, Display Merchandising and Production functions while working closely with Creative Services to ensure consistent workflow and timely delivery
- Work as part of a cohesive account team inclusive of Carrier Account Managers, Sales Advancement Managers (SAMs) Client Service Managers (CSMs), pre and post-sale technical teams, Market Development, deal support/finance and multiple order entry groups
- Research and determine building serviceability as well as creation and management of site surveys. Work with the Construction and Design teams to ensure surveys are completed timely and accurately
6
Experience For Senior Sales Support Leader Resume
- Work within guidelines of established work flows and list views to ensure timely movement and return of quotes
- Manage quote requests and responses through various media (email, external and internal web portals, customer forms, etc.)
- Update and maintain database of customer specific quote requirements
- Knowledge and proficiency in NFPA 72 and applicable Fire Alarm code design
- Responsible for online product content on Cat.com and dealer intranet
- Responsible for coordination and management of all product video and photo shoots
- Development of interactive product overviews and videos that showcase the power of the division’s product lines
- Manage product content within the various Caterpillar systems and applications on a global level
- Work with key groups both within the division and the corporation as a whole around the globe to deliver materials that differentiate Caterpillar in the marketplace
7
Experience For Qr-temporary Senior Sales Support Agent Resume
- Represent the division on corporate initiatives related to product sales support materials and processes
- Handle customer inquiries, issues, general questions, respond to customers via phone/emails/web
- Act as inside sales support for all Business Development Managers and Management Team
- Answer & troubleshoot questions from sales team, working in tandem with corporate marketing personnel on certain projects, roll out of new processes, manage reporting, lead assignments, update won/lost business
- Manage and track leads as they come in thru the website, administer to appropriate BDM, and ensure accounts are correct in CRM database (Salesforce)
- Compile reports for Business Unit Director to present to Executive Leadership Team
- Sales Order Entry and Order Management
- Manage RMA (return material authorization) process from request through ship, including communicating repair status to customers and maintaining accurate paperwork/databases
- Work with Management and Contracts Dept. to review accuracy of commissions for Sales Team and Reps
8
Experience For Senior Sales Support Administrator Resume
- Manage meetings/events, customer visits, conference rooms, luncheons and hotel accommodations when requested
- Refers only the most complex issues to higher level
- Collects data for preparation of various reports, , and analyses
- Support End User Team and Distributor in the opportunities raised by them,
- Create, Review and perform End User Workshop presentation and
- Analyzes, evaluates and interprets appropriate financial and statistical data. Independently pursues fundamental problem solving and documents the recommendations to management
- Utilizes computer to develop and maintain spreadsheets and databases, and retrieve or display financial information
- Administers one or more Sales Incentive Plans, including the preparation of ad hoc reports; to include but not limited to; gathering of data, analysis, documentation of findings, and calculation of results and generation of reports for distribution
9
Experience For Senior Sales Support, Shanghai, HIS, SPS Resume
- Identify and escalate serious customer issues to RMs and/or management in a timely manner
- Serve as first line assistance for triaging issues via phone and email, and "dispatch" calls to partners that include (but are not limited to) Service, DTS and Implementation
- Serve as Salesforce administrator: opportunity tracking, inputting meeting notes, reporting, marketing client service requests, contact updates, etc
- Support sales, marketing, clients service and product development on day-to-day needs
- Work on compiling data from multiple sources to craft, manage and update reports and analysis
10
Experience For Senior Sales Support, National Accounts Resume
- Maintain knowledge of applicable laws and regulations as well as Bank policies and procedures
- Assist in the coordination and support of RDC/ACH risk assessments, and documentation (MSA) updates
- Periodically review customer documentation for accuracy
- Oversees the life-cycle of a deal from market planning and supporting prospecting campaigns, opportunity development and deal management. Collaborates closely with senior relationship managers and engages with key clients/prospective clients to ensure all interactions are of high quality
- Oversees the deal management process and ensures high quality delivery in all interactions with clients/prospects. Provides feedback on metrics, methodology and proposal response to improve processes, as needed
- Oversees legal/business reviews for all potential projects. Reviews and approves final go/no-go carefully considering the impact on the target client and potential future projects
- Leverages research/information and collaborates with internal business units to monitor current clients and identify new business opportunities with current or prospective clients. Participates in prospecting campaigns and management of new deals
- Assists senior relationship managers to ensure client/prospect satisfaction. Drives improvements, as needed
- Acts as main coordinator for business development or relationship management teams. Engages with client and ensures client interactions are high quality
List of Typical Skills For a Senior Sales Support Resume
1
Skills For Senior Sales Support Specialist Resume
- Recommends strategic priorities, sales force performance metrics and sales effectiveness tracking methods to maintain and improve the company's competitive
- The skills required to work under pressures and to deadlines
- Organization and time management to prioritize multiple tasks and meet deadlines while working in a fast-paced and dynamic environment
- Dealer facing experience
- Research, organize and develop content for client presentations, including account and competitive analysis to increase sales effectiveness
- An equivalent combination of education, experience and/or training, as approved by Human Resources
2
Skills For Qr-senior Sales Support Agent Resume
- Experience working in financial services and/or asset management
- A proven track record of succeeding against set targets
- Establish priorities and manage competing deliverables
- Experiences working at a big company with senior managers and global colleagues
- Experience in analytics and/or reporting
3
Skills For Senior Sales Support Agent Resume
- Previous experience in a sales support role would be highly advantageous
- The desire and willingness to take ownership of ones work and priorities
- No direct reports. Leads Business Development support teams and provides guidance to less experienced colleagues
- Learning and applying new information
- Providing comprehensive and objective analysis and reports
4
Skills For Senior Sales Support Mgr Resume
- Process all bulk RFP requests (building serviceability, costing, pricing, etc.)
- Drive the creation of materials for product launches including both dealer-facing and customer-facing literature
- Compiles data for reports and, assists in preparing, reviewing, or auditing reports
- Maintain existing portfolio of clients by answering phones and emails and providing professional, courteous, and timely support
- Collaborate across QMA, partnering with different business lines and keeping a pulse on activities while influencing positions and initiatives
- Understand and adhere to FDA regulations, HIPAA, Medtronic operating procedures and department standard operating procedures
5
Skills For Senior Sales Support Partner German Speaking Countries Resume
- Participate in the sales process including pre-and post-sale activities by developing proposals, pitch books, and sales presentations for GIB RMs
- Assist in Medtronic objectives to decrease sales outstanding, improve automation, simplify processes, focus on quality and optimize resources
- Process exception orders as necessary to ensure accuracy and consistency (monthly billings, special build orders, standing orders, etc.)
- Work well both independently and within a team, supporting others in order to solve problems and meet deadlines
- In-depth understanding and application of customer service techniques
6
Skills For Senior Sales Support Leader Resume
- Knowledge of the common data toolkits for extraction, cleaning, transformation, EDA, visualization, and communication
- Work closely with sales teams to gather business intelligence to support decision making processes
- Help create and maintain communication mechanisms for knowledge sharing, market information and client activity among key partners across the organization
- Knowledge of retail energy commodity products and pricing components
- Knowledge of the following platforms Cardnet, Nashville and Internet/Gateway/var products helpful
- Collect project relevant materials, including blueprints, project designs and specifications
- Coordination, development and management of sales support materials for the Building Construction Products Division on a global level
- Conducts financial and business related analyses and research including the preparation of forecasts, budgets and/or incentive goals and results
- Assist with RFP production, prepare pro forma pricing, relationship reviews, and other documentation required to assist in the sales process
7
Skills For Qr-temporary Senior Sales Support Agent Resume
- Participate, as needed, in joint calls as well as pre-call planning and post-call debriefs
- Assist in the identification of new business and cross sell opportunities, and assist RMs with achieving their cross-sale goals
- Support sales efforts through the implementation of a repeatable prospect/client segmentation and targeting methodology
- Complete client onboarding tasks
- Helps develop and/or administers new training programs to fill competency gaps
- Evaluates pricing structures to meet and achieve company objectives
- Represent their division on sales issues relating to the products/markets
8
Skills For Senior Sales Support Administrator Resume
- Support sales efforts initiated by districts as well as having input on overall sales support programs
- Basic financial markets and products including, but not limited to, mutual funds and fixed income
- Basic/Advanced Microsoft Office applications including, but not limited to, Excel, Word, and Outlook
- Discuss bank products with customers in a courteous and professional manner over the telephone, in person, and in writing (required)
- Technically savvy and learning capability to improve product knowledge
9
Skills For Senior Sales Support, Shanghai, HIS, SPS Resume
- Use required software applications to produce reports, analysis and maintain spreadsheets and databases
- 5 days based at our office (Schiphol or Berlin)
- Adhoc travel requirements for customer meetings, quarterly meetings and trainings
- Use of required software applications to produce reports, analysis and maintain spreadsheets and databases
- Proactive account and order management (using the following order channels: fax, electronic, Global Healthcare Exchange and other channels as applicable) to ensure customer relationship needs and business requirements are met
- Interact effectively with internal and external clients through written and verbal communication
- Excellent German (preferably native) and excellent English verbally and written
10
Skills For Senior Sales Support, National Accounts Resume
- Prior experience within the construction industry or construction technologies
- Experience and demonstration of consistently strong performance in a sales support position
- Strength in interpersonal and collaborative skills
- Discipline to get things done quickly and effectively
- Video production experience
- Advanced knowledge and experience with EXCEL is required
List of Typical Responsibilities For a Senior Sales Support Resume
1
Responsibilities For Senior Sales Support Specialist Resume
- Establish strong strategic partnership with accounts (Distributors or / and
- Ensures hand over to relationship management and business change is a well-coordinated and seamless process
- Contributes to the achievement of team objectives. Directly contributes to revenue generation goals
- Track distribution team’s key performance indicators (assets, revenue, activity, pipeline, etc.)
- Provide market intelligence on investment and industry trends
2
Responsibilities For Qr-senior Sales Support Agent Resume
- Provide post-conference follow up as indicated by the team
- Exhibit leadership qualities and self-confidence in one’s work
- Responsibilities include logging, assigning, distribution and tracking/filing of our customer's RFP's/quotation requests, as well as communicating with our customers and Sales team via phone regarding information gathering, quote status, and product inquiries/ pricing
- Additional Inside-Sales Proposal Opportunity and Performance Tracking Responsibilities:Follow up on all Quotes and Proposal Opportunities to closure (won/lost/cancelled), and track all data using quoting software, EXCEL, PowerPoint, etc
- Make contact and communicate daily (phone/email) with RSM’s, ED’s, and Customers to track all Quotes to Sales/closure activity
- Log/track/Report on all data associated with the above
- Assist in connecting RSM’s and Customers with the appropriate NJ/HQ/SSS contacts to assist in getting proposals to be revised, understood, and moved forward to closure
- Create/release reports, charts, and PowerPoints, Weekly/Monthly/Yearly, to show analytical data for metrics related to the above, and in addition, as per all metrics documented in official departmental data list maintained by Sr Director Sales Support Services
- Create/release metrics, reports, charts, and PowerPoints to include analytical data for all other measurable departmental and individual performance statistics related to the tasks and responsibilities of the Sales Support Services Department
3
Responsibilities For Senior Sales Support Agent Resume
- Responsible for Distribution of accurate and timely Reports to Sales Support Services, Sales-Operations, and Sales/Accounting Managers, Directors, and Executives
- Strong Data Entry skills and the ability to Multi-Task
- Advanced skills in Microsoft Office Suite: Outlook, Excel, PowerPoint and Word
- Extremely organized and be able to prioritize large volumes of information
- Additional tasks and special projects as directed
- Mentor and train newly hired Sales Administrators to master the above tasks and responsibilities
- To generate project specifications with a focus on conversion to order stage via the electrical contractor / wholesale channel
4
Responsibilities For Senior Sales Support Mgr Resume
- To liaise with the local MK territory manager to ensure projects are progressed and secured via the wholesale channel with an emphasis on maximising profitability
- To conduct new product presentations and inform customers of latest industry regulation changes and new product developments
- To progress leads supplied from various sources
- Site visits to identify new opportunities and to discuss projects with consultants / contractors
- To achieve the sales targets for the area with the contribution to the regional and UK sales targets
- Builds productive internal/external relationships
- Consult with product groups, districts, and dealers to develop and implement customer solutions
- Act as a product and commercial support resource
5
Responsibilities For Senior Sales Support Partner German Speaking Countries Resume
- Delivers services for all facets of Asset Management Services Sales and Raymond James Advisors, as well as a diverse suite of client-approved and not-for-client-use reports and analysis
- Understands and demonstrates knowledge of various Raymond James systems, support and reporting applications, and third party vendor applications such as Portfolio Management Center and MPI
- Creates reports, proposals, and analysis for sales team to use in advisor consultation and sales meetings
- Analyzes various investment accounts including mutual funds, managed accounts, ETFs, SMAs, UMAs and MDAs to assist in mapping business for new advisors or potential new advisors
- Partners with sales team to create presentations and proposals used during sales meetings and home office visits
- Handles inbound calls, engages client to fully understand reason for contact, and provides needs driven solutions
- Build operational dashboards and reports to support the business
- A team player with leadership personality and ability to persuade customers
6
Responsibilities For Senior Sales Support Leader Resume
- Proficient in Korean and English, both verbal and written
- Follow verbal and written instructions and follow through with internal and external assignments
- Knowledge of the Caterpillar organization, its products, policies and procedures
- Knowledge of multi-line P&C or EB coverage and products
- Knowledge of insurance policy, forms and applications
- Bilingual in Spanish or another secondary language
- Commitment to innovation in the job
7
Responsibilities For Qr-temporary Senior Sales Support Agent Resume
- Systems knowledge: Microsoft applications, Email, Internet
- Microsoft OneNote, SAP, Microsoft Excel, Outlook
- Knowledge of Medtronic’s products and culture
- Provide general support to a high volume sales team
- Coordinate internal and external resources to advance the team’s mission
8
Responsibilities For Senior Sales Support Administrator Resume
- Support the sales process and activity within the region, including but not limited to compliance support, resource coordination, sales material preparation, calendar management
- Work with CRM, Sales Operations, RFP Team, Marketing, Product Management and business unit representatives to support streamlined messaging of information of critical information with Sales
- Partner with product teams and marketing to build and implement communication processes for new product rollouts and updates to ensure timely and consistent communications to sales and client facing associates
- Business experience, with preferably 2+ years in a sales management, sales operations, or finance operations role
- Knowledge of the sales cycle and comfort to operate in a complex sales environment
- Support complex products and structured deals
9
Responsibilities For Senior Sales Support, Shanghai, HIS, SPS Resume
- Work as part of a team in a fast paced entrepreneurial team environment
- Adequate command of written and spoken English
- Work as part of a team in a fast-paced entrepreneurial team environment
- Proficiency in Microsoft Word and Excel and PowerPoint (required)
- SalesForce, SharePoint and Adobe are desired
- Basic Microsoft office functionality to include Excel, Word, and Outlook
10
Responsibilities For Senior Sales Support, National Accounts Resume
- Partner with Sales
- Basic/Advanced investment concepts, practices and procedures used in the securities industry
- Follow instructions and request clarification when necessary
- Manage multiple activities simultaneously to ensure tasks are completed in a satisfactory and timely manner
- Corrective transaction management for exception orders (bulk deals, credits, special credits, financial disputes, etc.)
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