Senior Program Director Resume Sample

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Jonathon Cole
19026 Abigail Roads,  Boston, MA
+1 (555) 235 1894

Work Experience


Senior Program Director
10/2017 - PRESENT
San Francisco, CA
  • Demonstrate the ability and competencies to lead and supervise Kid’s Club, Youth and Family Program and Youth Sports staff to ensure quality and consistency of all programs for youth and teen members
  • Responsible for managing the budget for each program
  • Kids Club Program - Recruits, trains, schedules and coaches Kids Club and youth program staff
  • Plans, coordinates, and markets Parent’s Night Out events each month in collaboration with AO Marketing
  • Assist in securing facility spacer for sports programs in Cupertino and Sunnyvale
  • Continue to increase our youth sports offerings with assistance from the Sports Coordinator
  • Supervise the Family and Outreach Director to expand Adventure Guides in Cupertino and Sunnyvale
  • Develop, implement and achieve enrollment goals identified in Branch Budget Plan, including providing leadership to the overall facility and program/membership experience
Senior Program Director, Asia Pacific
08/2012 - 07/2017
Boston, MA
  • Mission and Community Oriented – ability to model and teach YMCA values; champion inclusion activities, strategies and initiatives; ensure high-level services that differentiate YMCA from other providers; provide volunteers with orientation, training, development and recognition
  • People Oriented – ability to empathetically listen and communicate for understanding when negotiating and dealing with conflict; build relationships to create small communities; effectively tailor communications to appropriate audience; provide staff with feedback, coaching, guidance and support
  • Results Oriented – ability to hold staff accountable for high-quality results using a formal process to measure progress; conduct prototypes to support the launching of program and activities; provide others with framework for making decisions; develop, plan and manage best practices through engagement of team; cultivate relationships to support fundraising; effectively create and manage budgets
  • Personal Development Oriented – ability to utilize non-threatening methods to address sensitive issues and inappropriate behavior or performance; share new insights; facilitate change; model adaptability and an awareness of the impact of change
  • Perform assigned “Manager on Duty” and other assigned responsibilities as part of the Center’s leadership team
  • Recent experience in successfully managing projects at a senior level involving complex integration of electronics hardware & software
  • Leadership experience in an Engineering Development and Program Management setting
  • Excellent program management skills and ability to manage multiple, time-sensitive projects with competing demands for resources and changing priorities
LCC Senior Program Director
09/2007 - 07/2012
New York, NY
  • Experience in leading a highly visible and complex program from engineering concept to market delivery
  • Proficient in the use of Microsoft Project and other Microsoft Office applications (Word, Excel, PowerPoint)
  • Thorough understanding of requirements management
  • Team player willing to help in a variety of capacities
  • Experience in working both independently and in a team-oriented collaborative environment
  • Elicit cooperation from a wide variety of sources, including senior management, clients and other departments
  • Facilitate and moderate discussions
  • Directly responsible for supervising, training and scheduling welcome center and babysitting staff

Education


Missouri University of Science and Technology
2001 - 2006
Bachelor's Degree in Engineering

Professional Skills


  • Excellent human relation skills, good organizational and communication skills
  • Strong computer skills and experience with standard business software
  • Excellent interpersonal, communications, and writing skills
  • Superior written and verbal communication skills with proven ability to interact with Executive Management level and C-suite level
  • Strong leadership skills with an ability to negotiate and close agreements with foreign partners
  • Proven results in increasing program quality and growth through exceptional planning and organizational skills
  • Strong computer skills, especially in MS Office suite products, e.g., Word, Excel, and PowerPoint

How to write Senior Program Director Resume

Senior Program Director role is responsible for supervision, software, training, organizational, models, development, communications, leadership, oncology, payroll.
To write great resume for senior program director job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Program Director Resume

The section contact information is important in your senior program director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Program Director Resume

The section work experience is an essential part of your senior program director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior program director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior program director position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Program Director resume experience can include:

  • Excellent oral, written and presentation skills, including confidence and proficiency in presenting to Sr. Management
  • Excellent planning, organizational and change management skills
  • Strong communication (oral and written) skills and ability to deconstruct complex problems and projects into execution detail
  • Outstanding leadership experience as a Program Director with proven success leading program and project teams
  • Playing a strong leadership role in the Strong Community Campaign
  • Communicating regularly and effectively with staff (department meetings, one-on-one monthly meetings with direct reports, etc.)

Education on a Senior Program Director Resume

Make sure to make education a priority on your senior program director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior program director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Program Director Resume

When listing skills on your senior program director resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior program director skills:

  • Proficient computer skills with good working knowledge of range of computer programs
  • Effective communication skills, particularly with senior levels of management
  • Superior conflict management, problem solving, strategic thinking, coaching/mentoring, team building, continuous improvement skills required
  • Experience and proven success hiring, managing, training & developing staff
  • Experience managing staff resources and funding across multiple concurrent tasks/CLINS with competing deadlines and priorities
  • Thee years experience working with diverse communities with demonstrated ability to connect and communicate in a welcoming and inclusive manner

List of Typical Experience For a Senior Program Director Resume

1

Experience For Senior Program Director, Asia Pacific Resume

  • Responsible for effectively communicating the mission, vision and values of the Wichita YMCA
  • Work experience in large rail / transit programs, including supervisory/managerial experience
  • Proven experience as a Senior Program Director managing programs up to $50MM a year
  • Positive written and oral comments from parents and participants regarding good experience in the programs and about the staff
  • RELATED EXPERIENCE: 2-3 years supervisory experience
2

Experience For Senior Program Director, Product Operations Resume

  • Including 5+ years’ experience directly managing staff required
  • Fundraising and volunteer development experience
  • Checking technical and business conformance of the project towards the Customers’ requirements and validates the specifications
  • Proven ability to work across companies and business/ functional lines to create a cohesive working team, building relationships and delivering projects
  • Ensure that programs meet established goals and objectives while providing a high quality experience, supported by regular participant evaluations
  • Demonstrates compliance in the following areas: Compli, employee paperwork, performance
3

Experience For LCC Senior Program Director Resume

  • Compiles program statistics, including member surveys. Monitors and evaluates the effectiveness of and participation in program
  • Experience working both with onshore and offshore development teams
  • Demonstrates track record in developing innovative programs
  • Build a culture of legendary Program quality and experience in all assigned areas, including on and off-site programs, community partnerships and events
  • Demonstrated ability to create and develop high performing leadership team
  • Experience managing a a budget of 1 million+
  • Experience in the creation and improvement of enabling infrastructure and associated processes
  • Proven expertise in financial control procedures (EVA, TAQ, costing systems, etc.)
  • Track record of working with Public Private Partnerships (P3) and strong financial acumen
4

Experience For Senior, Program Director Resume

  • Related work experience in customer facing organizations within the telecom or IT industry
  • Ensure the safety of program participants and staff is always our top priority
  • Implements survey response procedures. Evaluates program effectiveness and responds to customer feedback
  • Coordinate enrollment, transportation and experience of International campers
  • Develop effective means of measuring the impact of all Federation’s strategic initiatives
  • Experience in strategic customer program management
  • Experience working in an ethnically diverse community and in meeting the needs of the groups represented
  • Strong leadership qualities, ability to coordinate, inspire and motivate others
5

Experience For Senior Program Director OSS Resume

  • Strong initiative and ability to solve problems
  • Encourages good relationships between staff and members in order to build community, and is visible and accessible to both members and staff
  • Ensures that all component on program delivery are executed in an organized, efficient, cost effective and complete manner
  • Hiring, training, and evaluating of all youth program staff in the above mentioned programs
  • Lifeguarding certification (ARC); American Red Cross First Aid & CPR for Professional Rescuer; AED, O2 and state-mandated concussion training
  • Hiring and training program directors and staff in areas of responsibility
  • Providing on-going leadership, professional guidance and development to staff
  • Supporting and guiding branch staff in the development and management of department budgets
6

Experience For Senior Program Director Global Risk IT Resume

  • Guiding and direct department staff on providing a safe and clean program environment/area
  • Preparing an annual budget, analyzing variances, initiate corrective actions
  • Fostering positive relationships with staff, members and volunteers
  • Assisting direct reports on the development of program/instructional staff
  • Ensuring high quality programs through innovative program development, audits and evaluation
7

Experience For District Senior Program Director Resume

  • Providing direction on overall participation growth in all departments
  • Maintaining complete familiarity of all risk management procedures and policies for department areas and the overall branch
  • Providing coverage and leadership for branch at a variety of times (evenings and weekends)
  • Creating an Impact
  • Marketing: Work with CMO and branch leadership to execute the Marketing plan in support of membership retention and program growth
8

Experience For Operations Excellence Senior Program Director Resume

  • Developing and ensuring delivery of curriculum with a focus on the core components established by YUSA
  • Supervise staff including providing guidance in budgeting, fundraising, supervision and outcomes tracking
  • Provides leadership and support to leading and achieving annual fund raising goals, volunteer recruitment and sitting on committee/ boards as assigned
  • Supervise building activities as Relationship Manager on Duty including ensuring the safety of all staff and participants
  • Resource Development: Sponsoring Special Events; Supporting the Annual Campaign
  • Ensures a positive working and program environment emphasizing the YMCA’s areas of focus and character values
9

Experience For Senior Program Director Resume

  • Host special events including taking a leadership role in the annual YMCA Book Fair
  • Manage/monitoring and be responsible for the total budget (camp and center program budgets) including payroll and program supplies
  • Provide direct leadership and supervision to Hamden/North Haven Y staff team. This includes ongoing coaching to ensure achievement of goals
  • Develop and implement Membership and Health & Wellness recruitment and retention plans leading to a growing number of individuals served
  • Leads community awareness campaigns along with maintaining promotions for programs with an ongoing presence in the media
  • Ensure high quality and culturally aware programs through innovative program development, evaluations and on-going training of staff team(s)
  • Responsible for making the Indoor Arena a financially, self-sustaining operation and facility
10

Experience For Senior Program Director, Asia Pacific Resume

  • Responsible for marketing and public relations, program development and fund-raising
  • Maintains proper records/department files, including staff training hours, as required by Human Resources
  • Coordinate the Pool Schedules, equipment monitoring and ordering
  • Utilize Association tools and standards in completing and administering performance evaluations and individual development plans
  • Supervise all CC/SACC/camp billing for both private and paying parents and voucher administration
  • Provide direct leadership and supervision to Four Program Directors with regards to managing programs and facilities in order to meet operating plans
  • Attend to any problem solving or crisis management needed

List of Typical Skills For a Senior Program Director Resume

1

Skills For Senior Program Director, Asia Pacific Resume

  • Relevant post-doctoral scientific experience including oncology research experience
  • Superior communication, planning, and client service skills
  • Functional expertise – has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Experience supervising staff and volunteers, development and monitoring of budgets, marketing and public relations, program development and fund-raising
  • Experience managing government programs dealing with aerospace systems, IT or related science field
  • Experience developing and managing a customer’s multi-year technology roadmap
  • Experience managing building operations
  • Experience negotiating and managing subcontracts
2

Skills For Senior Program Director, Product Operations Resume

  • Experience as a manager responsible for the planning, designing and execution of activities within project scope
  • Four or more years of related experience including leader and volunteer supervision, community program development, financial management, and fund raising
  • Staff recruiting, management, coaching and performance management experience
  • Experience managing cross-functional hardware or software development teams
  • Experience developing software automation systems
  • Experience with Agile software development, human-centered design, lean experimentation, and/or rapid prototyping methodologies
  • Operational effectiveness thru decision making, innovation, and quality results
  • Three – five years’ experience working with youth, teens and adults in a leadership capacity
3

Skills For LCC Senior Program Director Resume

  • Demonstrated commitment to women leaders, women’s economic issues, and movement building
  • Demonstrated comfort interacting with C-suite audiences
  • Experience in employing agile and iterative delivery methods in complex multi-team efforts to deliver value quickly
  • Experience negotiation and collaborating with senior business partners (e.g. heads of business units or heads of corporate functions)
  • Experience with managing strategic external partner relationships, preferably in the ecommerce space
  • Proven track record working with customer CIOs and business senior leadership
  • Experience working with enterprise cloud services
  • Entrepreneurial background with a demonstrated ability to deliver against ambitious, long-running business objectives
  • Experience working with individuals, families and communities of diverse backgrounds and abilities
4

Skills For Senior, Program Director Resume

  • Proven success in building programs and membership
  • Experience managing successful budgets
  • Pharma/Biotech or related CRO experience focusing on drug discovery and/or clinical development is desirable
  • Experience in leading projects and teams (200+ FTEs) of similar in scale, scope and complexity to ITM
  • The experience leading a diverse team of both GDIT employees and subcontractors in execution of project scope
  • Experience developing cost estimates, ROMs, and/or ECPs
  • Proven results in increasing program quality and growth
  • Strong personal character and values
  • Experience with CxO level communications and customer relationship development
5

Skills For Senior Program Director OSS Resume

  • Proven track record in dynamic high paced environment
  • Proven track record and ability to develop new opportunities
  • Proven ability to understand new software development practices, languages, and tools
  • I have the ability to direct programs through development and monitoring of budgets, marketing and public relations, program development, and fund-raising
  • Philanthropy – Support fundraising by cultivating relationships. Secures resources and support for all philanthropic endeavors
  • Walk, stand, and sit (including on the floor), while maintaining alertness for extended periods of time
  • Responsible to provide a clean, safe, and fun sports, swimming, and building environment for Oak Cliff and Moorland YMCA's
  • Influence - Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals
  • Communicate product capabilities internally and in customer facing situations
6

Skills For Senior Program Director Global Risk IT Resume

  • Can speak to key differentiators between our product capabilities and competing solutions
  • Understands the underlying financial model associated with successful outcomes
  • Direct the marketing of programs in order to increase awareness and participation
  • Help to maintain relations with the community and its representatives, interpreting the YMCA and its work
  • Participate in building-duty and attend required staff meetings and trainings
  • Identifies processes for improvement, documents existing processes, identifies and
7

Skills For District Senior Program Director Resume

  • Translate vision into program high level scope, design, and executables, working with the executive sponsors and key stakeholders to maintain alignment
  • Define KPI’s to report on benefit realization for tracking value and performance on business case
  • Innovate, conduct learning experiments, and drive change within an organization
  • CX in the Cloud including Sales and Service Cloud
  • Proficiency in using Word, Excel and Publisher
  • Truly enjoy being of service to others
  • I have a practical understanding of summer camp programs
  • I have or commit to obtaining Lifeguard, CPR for the Professional Rescuer, AED, First Aid, and Oxygen certifications
  • Plan, organize, and implement high quality developmentally appropriate programming
8

Skills For Operations Excellence Senior Program Director Resume

  • We are seeking a motivated and creative person to develop innovative new programs and drive toward revenue goals
  • Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology
  • Evaluate, plan, develop, implement, and actively participate in quality summer programming consistent with the program goals of YMCA Camp Seymour and the mission of the YMCA of Pierce and Kitsap Counties
  • Publicity, promotions, tracking and sales management for summer and family camp programs
  • Prepare, monitor, and report regularly on departmental budget
  • Coordinates special events and activities for families
  • Manager on Duty assigned some nights and weekends
  • Technologically proficient, with the ability to use technology to advance the mission
  • Mission Advancement thru volunteerism, community, & philanthropy
9

Skills For Senior Program Director Resume

  • Collaboration thru relationships, communication, & inclusion
  • Personal growth thru emotional maturity, change capacity & functional expertise
  • The University of St. Thomas offers a competitive and comprehensive benefits program, which includes
  • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
  • A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
  • Medical, dental, and vision options
  • Employer-paid disability, life, and AD&D benefits
10

Skills For Senior Program Director, Asia Pacific Resume

  • A formal certification from a project management institute or body is desirable
  • Works cross function/industry to analyze information; Able to present analysis and recommendations to drive strategic decisions; asked by C-level stakeholders to review and make recommendations that lead to comprehensive and rapid decisions impacting overall business strategy
  • Centres of Excellence (Future) – Identifying the best geographic location(s) for specific skillsets and aligning staff to target locations
  • Work effectively with diverse set of internal and external stakeholders
  • Leverage organizational change management experience, and multiple communication channels to obtain and maintain stakeholder buy-in
  • Has demonstrable expertise and understanding of one or more products
  • Defines processes and procedures for new business models

List of Typical Responsibilities For a Senior Program Director Resume

1

Responsibilities For Senior Program Director, Asia Pacific Resume

  • Implement, deliver and manage the YMCA Licensed Childcare, Afterschool and Camp Programs in the Redwood City, Palo Alto and East Palo Alto, and surrounding cities,
  • Demonstrate the ability and competencies to lead and supervise Licensed Childcare, Afterschool and Camp staff to ensure quality and consistency of all programs for youth and teen members
  • Attend and participate in community initiatives in the Palo Alto, East Palo Alto and Redwood City to include, but not limited to the Big Lift, Measure A, Project Safety net
  • Demonstrate program growth, member retention, program quality, community impact and, member and staff satisfaction
  • Ensure all staff manage children’s behavior using a positive approach, including using constructive discipline, with natural and logical consequences
  • Successfully lead one of our divisions for the Sequoia Annual Campaign, Responsible for recruiting, assist in training and secure donations
  • Investigate areas where the Y can increase its presence and impact in the East Palo Alto, Plao Alto, Redwood City and surrounding areas
  • Interacts with HMS executives, supporting staff, government or contract stakeholders
  • Act as a matrix manager of a team of project managers managing large, highly complex projects
2

Responsibilities For Senior Program Director, Product Operations Resume

  • Partner with global data center operations teams to design operating procedures for new Service and ensure successful transition from delivery to operations
  • Assists in YMCA fundraising activities and special events and participates with other staff in community events
  • Develop and manage the budget for 4 different departments, with multiple programs per department, totaling over $700,000 in annual revenue
  • Ensure that all of our program facilities and athletic field areas portray a clean, welcoming environment with specific attention to details
  • Develop a creative and innovative marketing/promotional plan for all programs that meets all brand standards
  • Ensure all members and participants understand the YMCA’s charitable history by passionately participating in the Annual Campaign
3

Responsibilities For LCC Senior Program Director Resume

  • Build and improve the staff team in accordance with the strategic and operating plan
  • Review existing programs, enrollment, and services of assigned programs and make the necessary recommendations for their continuance or change
  • Assures compliance with state and local regulations, ensuring that program standards are met
  • Create, maintain and evaluate a preventive maintenance plan for all community equipment and assist in all planning for equipment purchase and replacement
  • Manage delivery of related programs to exceed YMCA standards and program objectives. Include Character Building whenever possible
  • Decision-Making/ Quality Results
  • Provide Leadership for Public Policy including Association representative on MA state advocacy days
4

Responsibilities For Senior, Program Director Resume

  • Assist in development and implementation of the Branch Aquatics program communication/marketing plan and strategies
  • Accountable for the Budgeting Process and outcomes
  • With the CEO, leads the strategic positioning of our Y to meet the programmatic goals
  • Recruits, trains, schedules and coaches Youth Development staff In accordance with the YMCA of Silicon Valley policies, procedures, and best practices
  • Support the development and implements age-appropriate, developmental curriculum for all youth development programs for the Sequoia, Palo Alto Family and Lewis and Joan Platt East Palo Alto Family YMCAs
  • Ensures that volunteers are never left alone with children and members in the program, maintaining at least one staff member to act as liaison for the volunteers
5

Responsibilities For Senior Program Director OSS Resume

  • Coordinates with marketing team to effectively communicate specialty programs and new or low-attended classes
  • Supports multiple branch-wide events and family programming with Youth Development staff
  • Develop the program to positively meet the needs of the members/community it serves and develop positive community partnerships and collaborations that enhance the mission and strategic direction of the Y
  • Lead, coach and Mentor Staff and Volunteers on Program objectives and expectations
  • Work to deepen member connections and relationships
6

Responsibilities For Senior Program Director Global Risk IT Resume

  • Continues the work with the partnership with First 5 and continue to grow our collaborations with other outside agencies
  • Support the Palo Alto and East Palo Alto annual Campaigns through management and support of the YD staff at that branch and leveraging the Youth Development relationships in the communities
  • A working knowledge of computers: MS Word, MS Excel, PowerPoint and database management
  • Establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and the general public
  • Current state approved CPR/AED certification (can achieve within first 90 days of employment) and any other certifications required by the job
  • Implement reviews and revise all aspects of program relative to quality, character development and satisfaction from sign-up and enrollment to assessment of program delivery
  • Effectively plans, develops and manages full P&L, budget, and revenue expectations for a specific complex market (i.e. specific CMS center or centers)
7

Responsibilities For District Senior Program Director Resume

  • Experience in writing reports and working with grants
  • Assess ability to offshore administrative and repetitive workstreams, manage Service Level Agreements and monitor for cost, efficiency and effectiveness
  • Current CPR/AED & First Aid certifications required. Lifeguard certification highly desirable
  • High retention rate of program participants
  • Net promoter score of 60%
  • Communicate with key partners on a timely and effective basis, seeking and providing information necessary to support the efficacy and effectiveness of Federation’s initiatives
8

Responsibilities For Operations Excellence Senior Program Director Resume

  • Emotional MaturityResumes Accepted Until9/30/2016
  • Provides regular, dashboard reporting demonstrating the level of progress of each AE’s strategic performance, complexity of risk and opportunities, recommendations and key decisions made
  • Quality Results – Assigns clear accountability and ensures continuous improvement. Determines benchmarks and ensures appropriate leadership to meet objectives
  • Change Capacity - Manages implementation of change by understanding and addressing the impact of change on cultures, systems, and people.Resumes Accepted Until12/6/2016
  • Upervisory experience in the addiction treatment field
  • Negotiates scope of work with the client and key subcontractors when pursuing tasks, or contracts.
9

Responsibilities For Senior Program Director Resume

  • CPR and First Aid certifications required within 30 days of hire
  • Recruit, develop and train staff to increase individual and team productivity
  • Motivate staff, create a work environment that facilitates teamwork and open communication
  • Provide direction to and manage the execution of work performed by external vendors/consultants
  • Liaison with colleagues in FIS, MMC Global IT, and other departments within Marsh McLennan Companies outside of the core project team to accomplish project goals
  • Fulfill mentoring role for multiple talentesources
  • Leads leadership and team development exercises
10

Responsibilities For Senior Program Director, Asia Pacific Resume

  • Drive innovation in a highly collaborative, team-oriented environment
  • Collaborates with clients to establish and maintain project management processes including project initiation, planning, execution, monitoring, and control. Report on project deliverables and progress to the client’s PMO as required
  • Expert knowledge of 3+ years’ experience in aquatics programs as well as successful experience in developing and managing multiple department budgets successfully
  • Accountable for operational performance metrics, service delivery, client satisfaction and overall business results associated to the design, implementation, ongoing operations of the HMS solutions by ensuring compliance with all contract requirements and deliverables
  • Works with clients and stakeholders to identify and develop opportunities for value added services. Leads procurement processes and RFP responses
  • Establish and achieve contract business goals and objectives
  • Overall responsibility for aligning the efforts of product, engineering, business, operations, corporate support functions, and external partners to deliver on the program objectives
  • Develop and maintain the integrated plan and financials for the multi-year program, including regular financial and resource capacity plans which are linked to program outcomes and used to secure budget and investment
  • Institute and lead agile program delivery practices that promote cross-workstream alignment, collaboration, problem-solving and build trust across multi-disciplinary teams

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