Program / Business Manager Resume Sample

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Nadia Lang
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Work Experience

Business Continuity Program Manager
02/2017 - PRESENT
Philadelphia, PA
  • Developing multi-year product roadmaps with our customers and Strategy & Architecture teams
  • Creating and supporting the approval of business cases for Business Intelligence initiatives
  • Successfully executing approved program and sub-projects to agreed time, scope, budget and quality including developing objectives, phasing and content of the program/project to deliver on the business case benefits, budget and timescales
  • Performing the relevant program/project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management ensuring that the required artifacts (e.g. project charter) are delivered and approved appropriately
  • Planning for, monitoring and managing change through formal change management processes and stakeholder/customer relationship management including reporting on variances to the approved program/project baseline and managing the approval or mitigation of these as appropriate
  • Managing program/project work, recruitment and resources to enable successful and timely completion of the program/project including performing gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
  • Closing the program/project and formalizing acceptance of the program/project results ensuring that the benefits realization have been achieved or a formal plan is in place to manage these
Business Intelligence Program Manager
10/2010 - 01/2017
Philadelphia, PA
  • Interfacing and communicating with program/project teams, management, customers and stakeholders including implementing and working through defined governance processes
  • Coaching and mentoring both customers and program/project team members in program management delivery fundamentals and the benefits to successful program and project delivery
  • Supporting the design and implementation of the overall business and technology strategies and architectures for Business Intelligence
  • Managing external contracts and suppliers
  • Ensuring that quality program/project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
  • Experience in developing go-to-market plans, business models, and service offerings that are sold direct to customers, in a multi-channel sales model organization
  • Create and articulate business model strategy and vision to executive stakeholders
  • Design packaged offerings to meet customer needs in core focus areas using a framework based approach. Experience developing and evaluating pricing models for packaged offerings
  • Inspire and influence others
Business Transformation Program Manager
09/2005 - 09/2010
Dallas, TX
  • Solid technical background and understanding of web technologies
  • Proven results-oriented person with a focus on delivery
  • Partner closely with constituent groups to drive cross-functional programs with executive-level visibility
  • Bring structure to program definition, requirements gathering, design, implementation and, ultimately, operational excellence
  • Identify and track key milestones from program inception to lessons learned
  • Set up a communications infrastructure to support cross-functional and team meetings, including status reporting
  • Anticipate areas of risk and determine ways to mitigate them
  • Keep releases moving forward by focusing on key milestones and liaising with functional and operational teams


Ohio State University - Marion Campus
1999 - 2004
Bachelor's Degree in Business

Professional Skills

  • Strong conceptual and analytical skills, which demonstrate out of the box problem solving
  • Analytical skills, with experience solving problems using data and providing practical business insights/cases
  • Strong influencing and team building skills with an ability to build consensus and engagement with key customers
  • Strong influencing skills; power of persuasion, perseverance, getting things done mentality
  • Operate effectively in a fast-paced environment with competing and shifting priorities
  • Excellent business management skills including process engineering
  • Have excellent communication and presentation skills and are great at listening actively

How to write Program / Business Manager Resume

Program / Business Manager role is responsible for business, analytical, collaboration, reporting, planning, facilitation, leadership, finance, integration, marketing.
To write great resume for program / business manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program / Business Manager Resume

The section contact information is important in your program / business manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program / Business Manager Resume

The section work experience is an essential part of your program / business manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program / business manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program / business manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Program / Business Manager resume experience can include:

  • Proven project management experience, with good planning and organizational skills and strong ability to take ownership and drive projects independently
  • Exceptional interpersonal communication skills, including the ability to work effectively with diverse people
  • Rigorous attention to detail; excellent written and verbal communication skills; ability to concisely communicate concepts
  • Demonstrated understanding of BI technology and experience in leading BI or IT projects
  • Strong Project and Program Management experience is required: Especially with managing implementations of new ways of working in a large organization
  • Strong technical proficiency with either past programming, software engineer, data governance and integrity, or analytics experience needed

Education on a Program / Business Manager Resume

Make sure to make education a priority on your program / business manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program / business manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program / Business Manager Resume

When listing skills on your program / business manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical program / business manager skills:

  • Proficient in all phases of project management, exceptional communication skills, organizational skills, and time management skills
  • Strong leadership and people management skills, including experience managing without direct reporting relationships
  • Excellent communicator, politically persuasive, demonstrated skills in collaboration
  • Work effectively with geo dispersed development organizations, and ensure a strong, team-oriented working relationship
  • Strong interpersonal customer focus skills
  • Proven experience in performing reviews, with strong ability to take ownership and drive these independently

List of Typical Experience For a Program / Business Manager Resume


Experience For Business Continuity Program Manager Resume

  • Experience leading crisis response teams during crisis events, with ability to effectively manage and coordinate multifaceted enterprise wide support
  • Demonstrated administrative and organizational experience in evaluating progress
  • Experience in development, implementation, and validation of business continuity plans and programs
  • Use project management skills to facilitate teams and work together through the business process management process
  • Experience in coordinating, documenting, and executing business continuity exercises
  • Experience implementing B2B solutions for supporting manufacturing/procurement operations
  • Candidates with online advertising, consulting or sales operations experience are desirable
  • Proven ability in Systems Thinking, Plan-Do-Check-Act, and Problem Solving is desirable

Experience For Business Intelligence Program Manager Resume

  • Strong understanding of business continuity concepts
  • Experience preparing deliverables for management committees, senior leaders, and business unit managers
  • Outsourced manufacturing experience
  • Excellent problem solving, organization, communication and seamlessly influence teams to find mutual ground on tough to solution problems
  • Proven success in working in a cross-functional, peer-based, organization
  • Experienced in leading large cross-functional programs
  • Analytical & data modeling experience
  • Experience in strategy consulting or business/corporate strategy
  • Positively impact the effectiveness and efficiency of program team members

Experience For Program Manager, Business Intelligence Resume

  • Business strategy, analytics or operational planning experience required
  • Motivated individual who works well with others with experience navigating complex cross-functional organizations
  • Experience in consumer tech and the digital advertising space is desirable
  • Project/program management, with experience leading project teams
  • Train associates on new and re-engineered business processes prior to implementation
  • Developing, implementing, and maintaining a robust, enterprise-wide Business Continuity Program
  • Facilitating, enhancing, and maintaining the Business Impact Analysis
  • Developing, documenting, and executing Business Continuity exercises
  • Providing updates to the program materials, plans and other supporting documentation during merger and acquisition activities

Experience For Business Transformation Program Manager Resume

  • Developing and managing maintenance of Business Continuity Plan(s)
  • Developing and facilitating risk assessments related to Business Continuity
  • Developing and implementing enhancements to the Business Continuity Plan(s) and Program as warranted
  • Developing and delivering presentations to the CRMG and Business Resilience Advisory Council related to the Company’s Business Continuity Program
  • Providing training to business partners as needed

Experience For Program Business Manager Resume

  • Planning & resource management, conducting project kickoff meetings
  • Communicating status, issues and risks to project stakeholders; providing leadership to cross-functional project teams,
  • Unyielding passion for data, technology, gaming, and process improvement
  • Managing action items derived from exercises and live events
  • Understanding the operations of the Company as related to recovery and impact of disruptions

Experience For HP Business Intelligence Program Manager Resume

  • Providing periodic reports to the Director of Business Resilience about the status of the Business Continuity Plan(s), Program, and open action items
  • Maintaining, in a current state, policies and procedures related to Business Continuity
  • Demonstrating leadership, resourcefulness, and ethical conduct in all interactions with colleagues, employees, and customers
  • Facilitating technical, operational and/or business requirements definition for Product Development tasks
  • Interacting with Amazon’s operations and software development teams to drive technology improvements and innovation in the Sortation environment
  • Highly technical subject matter expert regarding MS SQL, SSID/DTSX packages, Reporting Services
  • Subject matter knowledge of planning, sourcing, logistics and quality management systems
  • Facilitate creating and deploying the strategic business plan for DePuy Raynham
  • Known by peers for working well with others and bringing others along with their cause

Experience For Program Manager Business Operations Resume

  • Familiarity with the Federal Financial Institutions Examination Council (FFIEC) IT Examination Handbook for Business Continuity Planning
  • Develop, implement, maintain, and reports on tools and processes to support the sales force using MS SQL, Sequel Server, and VBA enriched tools
  • Customer research initiatives aimed at finding opportunities to enhance value of enterprise business models
  • Balance daily tactical needs along with implementing long term strategic continuous improvement efforts
  • Participate in, and support as needed, the technical teams’ agile methodologies
  • Cultivate a culture of openness and transparency to increase the likelihood of program success
  • Live and breathe these words: Streamline, communicate, fill gaps, facilitate, and negotiate
  • Anticipates business and regulatory issues; recommends process or service improvements
  • Advising the Director of Business Resilience on the status of business continuity risks, standards, regulations, recovery solutions, and trending program elements

Experience For Business Manager, Edge Program Resume

  • Maintaining positive relationships with internal and external stakeholders to support the Business Continuity Program
  • Communicate concepts in concise, general terms
  • Knowledge of Business Resilience and Business Continuity frameworks and principles
  • Troubleshoot immediate department technical issues as well as support sales with technical issues related to tools and reports created and supported by Sales Support
  • Proactively monitors and identifies current and potential issues that affect sales performance
  • Compile and analyze sales data, prepare sales forecasts and assist in the development of analytical tools
  • Perform data queries and generate sales and customer reports as directed by the sales force or sales management
  • Create automated sales tools and collateral to be used by sales in support of customer acquisition and retention management
  • Review and compile internal and external market and industry research into summaries to be used by the sales force to improve performance

Experience For Business Systems Program Manager Resume

  • Maintain database of customer related attributes, spend, and performance information. Respond to inquiries from sales force and customers
  • Use her/his acumen in semiconductor manufacturing to identify and mitigate continuity risks to engineering, manufacturing, direct and indirect materials and support functions
  • Lead continuity initiatives and ensure successful completion of the test and maintenance of business impact assessments and continuity plans. Provide business partners visibility of program milestones and status of progress
  • Proactively analyze lab and manufacturing continuity investments to meet recovery time objectives, construction schedules and results and ensure the most effective solutions are delivered
  • Consolidate complex information regarding ongoing actions and/or assigned projects into level-appropriate written summaries and/or verbal briefings for key stakeholders
  • Seek approval for pricing proposals with new business models, including deal-based analysis of new business models and offerings
  • Definition of differentiated, industry-specific business models to serve specialized segments of Autodesk’s global Named Accounts customers (ex., Manufacturing, Media & Entertainment)

Experience For Business Discount Program Account Manager Resume

  • Experience in a product-based design and manufacturing company
  • Experience with software tool capability and tolerance for customization
  • Proven ability to lead through influence in a cross-functional work environment
  • Proven ability to lead projects (define process, coordinate, define vision, track results)
  • Builds trust - Foster strong relationships and transparent communication between team members and stakeholders
  • Review control design and monitoring method to ensure soundness and effectiveness
  • Strong leadership and ability to thrive in a cross-functional setting
  • Collaboration with industry, strategy and marketing teams on evaluating new product offerings for inclusion and fit into enterprise business models

List of Typical Skills For a Program / Business Manager Resume


Skills For Business Continuity Program Manager Resume

  • Excellent organizational skills to manage and track deliverables
  • Native level Chinese with excellent verbal and written English skills
  • Advanced Excel skills including pivot tables, graphing, and general advanced functions
  • Strong technical proficiency with either past programming, software engineer, data governance, and integrity, or analytics experience needed
  • Experience in working in Medical Device, Automotive, Aerospace, Pharma, Biotech environment is a strong preference
  • Strategic Marketing skills and analysis
  • Experience in conducting thorough spend analysis for corporate non-saleable goods and services and develop methodology/metrics and tools to track progress

Skills For Business Intelligence Program Manager Resume

  • Skills in conflict resolution and negotiation
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word & PowerPoint) & e-mail skills required
  • Can operate both on strategical as tactical level w.r.t. project approach, priorities, risk management etc
  • Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
  • Exceptional project management skills with a keen eye for detail
  • Demonstrated IT Product Lifecycle Management experience
  • Exceptional verbal, written, and interpersonal communication skills and a love for collaboration
  • Advanced skills in Microsoft Suite with focus on Microsoft Excel, Powerpoint and Microsoft CRM

Skills For Program Manager, Business Intelligence Resume

  • Exceptional written, verbal communication skills
  • Demonstrate strong leadership and a clearly identifiable work ethos throughout the lean program
  • Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process
  • Experience in managing and leading change initiatives involving significant impacts to the organization
  • Evaluate existing and potential tools and techniques to quantify potential cost saving projects as well as initiate, implement, and track effective execution
  • Experience with reporting information and conducting presentations to senior management
  • Experience performing analytics work or manipulating data sets

Skills For Business Transformation Program Manager Resume

  • Experience managing and reporting project financials (2 years)
  • Experience with Business Intelligence projects (analytics, reporting, data warehousing, etc.) (4 years)
  • Experience managing projects utilizing an agile development methodology (2 years)
  • Candidates with online advertising, sales operations or consulting experience are desirable
  • Have a solid understanding of the organization’s business operations and industry including both CX and TnS work streams
  • Experience working in a global organization preferably managing diverse teams
  • Experience simultaneously running multiple projects adapting project management and product management methodologies to best suit the situation
  • Experience being a “connector” across teams and managing a program/project against KPIs through to completion
  • Aligns BI to Elavon Learning, EMPO, C&I, Change Management, and Customer Experience initiatives to both leverage and support ongoing Elavon initiatives

Skills For Program Business Manager Resume

  • Experience with SQL to support business requirements such as metrics and reporting
  • Experience managing projects in a matrixed organizational structure
  • Model and simulate business processes, walking through ‘what if’ scenarios and dry runs to identify and resolve gaps prior to implementation
  • Experience in preparing business processes analysis findings reports, presentations and summary briefings
  • Experience leading custom development business systems projects
  • Experience in Federal contracting and associated contract types (FFP, FPLOE, T&M, CPXF, etc.)
  • Experience with corporate Sales, Marketing or ERP systems (; PROS; etc.) as a distinct advantage
  • Experience building relationships with key stakeholders in order to gather category requirements and specifications from departments and category experts
  • Experience in a sales driven role

Skills For HP Business Intelligence Program Manager Resume

  • Are experienced in industry sector knowledge and Information Technology Service Management
  • Relevant Program Management experience just Telecom Industry
  • Understanding the highly technical risks and translating them into business terminology for effective leadership understanding and acceptance as required
  • Several years’ experience in the management, development and execution of the Disaster Recovery and Business Continuity testing and exercising
  • Several years experience in Business Continuity/Crisis Management/Disaster Recovery program management
  • Experience with financial institutions
  • Able to demonstrate examples of successfully leading cross functional/business programs

Skills For Program Manager Business Operations Resume

  • Regarded as a subject matter expert with additional experience across a range of applications and adjacent systems
  • Experience presenting and reporting on program plans and cost-benefit analysis to appropriate stakeholders, executives and senior management
  • Experience utilizing project management software and other standard project management scheduling tools, such as MS Project
  • Experience facilitating with strategic planning initiatives
  • Experience leading distributed technical and business teams while carrying the accountability of the work product delivery

Skills For Business Manager, Edge Program Resume

  • Experience in a software engineering role
  • Experience managing software development projects with aggressive schedules
  • Hands on working experience with database platforms such as SQL Server, Teradata, Hadoop
  • Demonstrated Leadership behaviors - Straightforward, Challenge, Open, Passionate and Execute · Timely decision making and willingness to take risks
  • Eight to ten years of experience in business intelligence activities, including project management and leadership responsibilities
  • Experience dealing with projects that cuts across legal, policy, trust and fraud
  • Experience in Business Intelligence & Reporting (SAP Business Objects, OBIEE, Tableau, etc.)

Skills For Business Systems Program Manager Resume

  • Experience with building analytics products and tools
  • University graduate with at least 12 years' of experience in the financial services industry
  • Prioritize tasks and work under multiple time zones and tight schedule
  • Experience as primary project or product manager
  • Experience in Project Management and Program Management
  • Experience with HP ALM, ServiceNow, or other Test Management Tool such as JIRA or ClearQuest
  • University graduate with at least 12 years of experience in the financial services industry

Skills For Business Discount Program Account Manager Resume

  • Core Program Experience
  • Demonstrated data analysis capability
  • Demonstrated ability to negotiate, review and execute the implementation of contractual arrangements per company policy and business objectives
  • Professional experience in product/program management or related field

List of Typical Responsibilities For a Program / Business Manager Resume


Responsibilities For Business Continuity Program Manager Resume

  • Develop and implement program roadmaps that demonstrate a vision for future enhancements to benefits and customer experience
  • Analytical thinker with problem solving and project management skills
  • Methodic problem solving, including root cause analysis and prioritized solution implementation
  • Direct experience with managing medium to large scale IT Services, Labs, Data Centers, IT Operations Centers, or equivalent
  • Experience with multi-dimensional data modeling
  • Manage intercompany agreements with other Tetra Tech entities as well as foster strong intercompany working relationships
  • Financial and operational analysis experience

Responsibilities For Business Intelligence Program Manager Resume

  • Demonstrated knowledge and wide application of program management principles and project management tools
  • Demonstrates ability to develop others to deliver high quality work products in line with the End to End Delivery Model process and advocated tools
  • Experience working with international / cross-functional team
  • Experience working with international or cross-functional teams
  • Manages the BI Pipeline with BI stakeholders by conducting weekly prioritization meetings

Responsibilities For Program Manager, Business Intelligence Resume

  • Manages BICOE GTS Forum, including prioritization queues and project status
  • Evaluate the effectiveness of company’s ER strategies, methods; formulate recommendations to Enterprise BC Program Lead on corrections
  • Experience in product/program management or related field
  • IAM experience highly desired
  • Operational Management or Project Management experience

Responsibilities For Business Transformation Program Manager Resume

  • Experience in full lifecycle of project management
  • Experience with DB query languages (e.g., SQL)
  • Experience with data delivery/distribution technologies
  • Experience in information technology and/or professional services, with emphasis on subject matter expertise
  • Develop and manage information system development priorities with business partners
  • Successful program management experience. D emonstrated ability to understand the needs of the business

Responsibilities For Program Business Manager Resume

  • Professional experience in product/program management or related field
  • University graduate with at least 10 years of experience in the financial services industry
  • Experience with Software Development Lifecycle (4 years)
  • Experience with BI visualization tools (QlikView, Power BI, Business Objects, etc.) and their implementation
  • Experience, with 5-10+ years in business intelligence
  • Developing transformational and large process reengineering programs, including basic change management activities

Responsibilities For HP Business Intelligence Program Manager Resume

  • Working with and reporting from CRM and ERP systems and databases
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace
  • Guiding Clients through the dependency evaluation for delivery and determining how to identify risk and issues and level of approval required
  • Leading multiple project managers reporting into the program on the integration layers and dependencies within all projects for whole program insight
  • Providing summaries and documentation on investigation outcomes and present to the wider project community
  • Guiding the team on how to get the most of out self organization
  • Mentoring other project managers in program and project management 6 years

Responsibilities For Program Manager Business Operations Resume

  • Understanding of basic design principles and aesthetics of business dashboards and reports (i.e. look and feel)
  • Overseeing financial program functions such as cost budgets, estimates to complete, project reviews, and client requested cash flow estimates
  • Understanding of quality assurance and test environment for certifications of clients
  • Facilitating technical discussions into solutions and plans that can be tactically executed
  • Developing transformational and large process re-engineering programs, including basic change management activities

Responsibilities For Business Manager, Edge Program Resume

  • Responsible for scrubbing leads in our CRM database; sell right solution/benefit to prospect based on their needs and then assigning them accordingly
  • Develops implementation strategies for new designs/ BOM changes aligned with GPM, engineering DEA’s into volume manufacturing sites
  • Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)
  • Company-level, cross-functional process re-engineering often involving enterprise systems and platforms
  • Working with and reporting from CRM and ERP systems and databases
  • Creativity in problem solving and working with large volumes of data and data integration projects

Responsibilities For Business Systems Program Manager Resume

  • Basic data modeling and database design understanding
  • Basic technical understanding of Microsoft Online Platform, Web Technologies and Databases (leading technical project teams)
  • Coordinates with Engineering to Manage Implementations of ECO related activities
  • Help establish a reporting and analytics COE
  • Business intelligence vendor landscape and implementation expertise in at least one leading tool

Responsibilities For Business Discount Program Account Manager Resume

  • Develops overall sales operations framework, including forecasts and budgets, to meet resource and sales client needs
  • Manages and expands relationships with internal and external partners and clients for quality audits, quality management and building quality culture
  • Launch and implement strategic business programs affecting multiple functional organizations and the entire global company
  • Coordinates and ensures corporate compliance with policies and procedures for assigning personnel at all negotiated locations in support of the program
  • Business knowledge of operations and supply chain management, discrete manufacturing, quality management, multi-channel distribution

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