Senior Payroll Resume Sample

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Felipa Greenholt
3839 Margie Locks,  Boston, MA
+1 (555) 584 0780

Work Experience


Senior Payroll Systems Analyst
11/2016 - PRESENT
New York, NY
  • Process high volume payrolls (weekly, biweekly or monthly) for faculty, staff and students to ensure all employees are paid correctly and timely according to published processing dates
  • Manually calculate gross to net for overpayment calculations while understanding the mechanics of such calculations to effectively communicate with employees and managers by phone, email or in person
  • Manage workflow to ensure all payroll transactions are processed accurately and timely within the specified time period given while communicating effectively with internal constituents
  • Responsible for processing Contract faculty payroll including 9 month appointments and deviated contracts on a monthly basis with accuracy
  • Processes additional pay requests and incentive payments by direct entry or process loads into the payroll application
  • Verify, enter and audit documents submitted for payment
  • Maintain confidentiality for employee personal, job and payroll information
Senior Payroll Project Leader
03/2011 - 05/2016
Philadelphia, PA
  • Research issues for payroll earnings, deductions, taxes, benefits and general ledger
  • Reconciles employee leave usage, verifying appropriate use of leave categories to ensure employee’s leave balances are correct and to identify issues pertaining to reporting or accruals
  • Process correct voluntary/involuntary deductions such as child support, levies and other garnishments in compliance with State and Federal laws
  • Back up for Benefits specialist- Works with Benefit Specialist and Benefits outsource provider to insure accurate deductions are taken on employee paychecks
  • Assist in identifying uncashed payroll checks and contacting employees (past or current) on the status of the uncashed check. Works with employees and departments to redeliver uncashed checks by either reissuing checks or submitting information to the states for Escheatment within state law requirements
  • Keeps abreast of payroll legislative changes and update procedures to ensure Vanderbilt is in compliance and applies correct processing of payroll checks and employees are paid correctly
  • Participate in year-end activities to ensure accurate W2s
  • Maintain minimal time away from the job by adhering to the Vanderbilt attendance policy
  • Proven excellent attention to detail and a high level of confidentiality
Senior Payroll Processing Specialist
10/2005 - 10/2010
Houston, TX
  • To balance and clear payrolls each month to ensure scheduled pay dates are met
  • To ensure 3rd Party payments and pay-overs are completed
  • To ensure that BAC’s processing is completed in line with specified requirements for all payrolls
  • Plan and lead on all end and start of year payroll processes to meet statutory deadlines
  • Ensure all payroll parameters are correctly applied to all payrolls
  • Undertake tasks on behalf of the Payroll Team Leader in their absence including the reporting on performance information and attendance at relevant meeting
  • To work with the Payroll Team Leader to liaise with external agencies such as HMRC and district audit

Education


Upper Iowa University - Waterloo Center
2000 - 2004
Bachelor's Degree in Accounting

Professional Skills


  • Excellent communication skills and demonstrates resilience when handling challenge
  • Excellent communication skills sufficient to Appropriately manage contact with customers
  • Enhance the skills of users and “coaches” by providing input into the development of training materials (i.e. job aides, on-line help, classroom, etc.)
  • Literate in PC and various software applications (Internet, Intermediate level Excel skills to include Pivot tables, Word, Outlook, Power Point)
  • Experience in evaluating and analyzing technical payroll activities
  • Experience with Faculty Contract Pay appointments and deviated contracts highly desired
  • Hands on payroll work experience in a large organization

How to write Senior Payroll Resume

Senior Payroll role is responsible for software, design, payroll, organization, analytical, leadership, manufacturing, finance, training, database.
To write great resume for senior payroll job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Payroll Resume

The section contact information is important in your senior payroll resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Payroll Resume

The section work experience is an essential part of your senior payroll resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior payroll responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior payroll position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Payroll resume experience can include:

  • Strong, proven analytical skills to understand complex system design and ability to troubleshoot issues
  • Strong leadership skills and ability to interact with all levels of the organization
  • Strong payroll experience required including with multi-state payrolls in large complex companies
  • Leadership skills and the ability to interact with many levels within the organization required
  • Mentoring of team members in best practice and standards and communicate with the Payroll Providers in validation & sign-off of output
  • Proactively identify areas of opportunity and suggest projects to mitigate risk while providing an awesome and delightful customer experience

Education on a Senior Payroll Resume

Make sure to make education a priority on your senior payroll resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior payroll experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Payroll Resume

When listing skills on your senior payroll resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior payroll skills:

  • Strong analytical and problem-solving skills, including attention to detail
  • Experience in coordinating and monitoring payroll processing functions or vendors performing these functions
  • Comfortable managing multiple projects at once, working under tight deadlines, and prioritizing based on the urgency of projects
  • Solid understanding of Gross to Net payrolls calculations and overtime rules
  • In-depth understanding of system data structures and payroll processes, with a proven ability to learn complex processes and systems quickly
  • Experience in using HR Information Systems (HRIS) for both data storage and analysis

List of Typical Experience For a Senior Payroll Resume

1

Experience For Senior Payroll Systems Analyst Resume

  • Designs system component to meet organizational goals using judgment and experience to better improve technical and user experience
  • Establishes and maintain effective working relationships with customers such as business lines, functional teams and other groups or individuals within HR
  • In HR/Payroll/Finance experience with progressive responsibility in supporting technology
  • Processing France payroll, and possibly additional entities in Europe
  • Supporting HR Operations on statutory certifications and on complex cases in relations with payroll rules and regulation
2

Experience For Senior Payroll Project Leader Resume

  • Acts as Workday Reporting Subject Matter Expert to assist HR and Payroll Analysts with report writing and troubleshooting
  • Oversee ADP Wage and Garnishment processing and assist in resolving any issues
  • Hold authorization of the release for check printing/direct deposits; ensuring accuracy and timely delivery for entire company
  • Proficiency with software especially Microsoft Excel, and with payroll software including ADP, Ceridian, PeopleSoft etc
  • Prepare Reconciliations of Third Party Remittances including Quebec
  • Provide support to users and troubleshoot unusual data entries, conditions, or issues with data interfacing into or out of payroll systems
  • Provide calculation/cost estimate on specific data (vacation accruals, Profit sharing, leaver’s cost…)
  • Conducts training of other analysts; as well as hospital PR/HR users
3

Experience For Senior Payroll Business Analyst Resume

  • Proactively develop relationships with internal partners to gain deep understanding of business requirements
  • Partner with HR Business Partners globally to design the systems according to requirements and find solutions for continuous improvements
  • Support M&A projects in relation to Payroll and Time & Attendance Systems. Provide day to day support in system setup for security and troubleshooting issues
  • Develop user procedures and training documentation to train end users as needed
  • BS/BA required, preferably in Accounting, Human Resources, or IT/Computer Science
  • To keep up to date with current best practice applicable to your service area or process specialism and make recommendation for improvement
  • To keep colleagues within and across the team informed of changes to practice as required for your service area or process specialism, coaching and supporting team members as required
4

Experience For Senior Payroll Processing Specialist Resume

  • To promote and demonstrate excellent customer service
  • To promote Capita values and policies and ensure team compliance
  • To Task Manage a small team
  • Exposure to global international expatriate payroll helpful
  • Creates compensation ad-hoc reports as needed
  • Work with Outsourced Vendor, HR Business Partners, IT, Local Record Keepers, Finance centralized service team (BAS) to ensure timely & accurate preparation of the bi-weekly, manufacturing payroll. Data gathering, Processing and cross-balancing against input sources (ie; Kronos to Ceridian)
5

Experience For Senior Payroll Professional Resume

  • Prepare monthly and annual GL reconciliations
  • Prepare Reconciliation of master data entries from PeopleSoft against records in Ceridian interface
  • Implement best practice payroll processes
  • Prepare and reconcile monthly bill-backs
  • Complete special projects and various initiatives as required
  • Able to communicate cross-functionally and across multiple levels (vertically and horizontally) within the Finance, GBS HR and Business community in the region which we employ associates
6

Experience For Senior Payroll Adminstrator Resume

  • Can clearly and concisely respond to written or oral requests from internal business partners (Finance, Legal, HR, Tax) with regard to assumptions considered for RE and accruals for each BU
  • Deploy advanced analytics using data mining and predictive modeling techniques to drive Payroll business outcomes
  • Translate business questions into verifiable hypotheses and make decisions through testing
  • Leverage data to understand our Small Business Payroll business and related Fraud, Financial and Compliance Risk in depth and identify trends that indicate elevated risk and inform and influence Risk Policy where applicable
  • Work with engineers to develop, test, and maintain accurate tracking, capturing and reporting of key Payroll and Risk metrics via server-side data collection and other database sources
  • Maintain and improve a set of automated reporting to provide the basis for in-depth analysis and business evaluation; in doing so provide the standardized logic for Risk analysts to build upon
  • Use tools and programs such Microsoft SQL Server (SSRS, SSAS), ODBC, Excel, Netezza, R, Quickbase, Tableau, QlikView and many other internal tools to work efficiently at scale
7

Experience For Senior Payroll & Accounting Clerk Resume

  • Provide analysis and insight that help manage Risk policies such as customer processing limits and approvals/underwriting for all Payroll products
  • Partner with Risk Operations to provide analysis and reporting that enables efficient Risk processes and results in improved loss metrics and performance
  • Develop forward-looking loss forecasting capability for new and existing products and merchant types, reflecting other macro loss performance trends that affect forecasts
  • Ensure compliance in all payroll tax related withholdings, remittances, and filings by partnering with ADP in accordance with established timelines
  • Partner to identify legal changes
  • Directly interface with ADP to ensure that all Payroll Tax data is provided accurately and efficiently
8

Experience For Senior Payroll Coord Resume

  • Maintain documentation on tax remittances and all quarterly/annual tax filings as required by law
  • Schedule and conduct all Year End Meetings for W-2/W-2PR reporting with ADP and internal Merck resources; in order to ensure accurate and timely issuance of W2s and 1099s
  • Provide support on all mergers and divestures
  • Audit employee data and payroll entries that interface from the HRIS system or external systems into payroll systems to ensure overall integrity of data within payroll systems
  • Research and resolve entries that do not properly load into or export out of the payroll systems
  • Review data, identify inconsistencies, and act as a liaison between user groups to troubleshoot issues
9

Experience For Senior Payroll Controls Administrator Resume

  • Run payroll reports from HRIS or Payroll system for changes related to the pay period and provide to the payroll team
  • Perform regular payroll data/system audits to maintain data integrity and to ensure compliance with internal and external audit controls as well as legal requirements and guidelines
  • Coordinate internal Payroll projects and small cross functional projects
  • Designs, develops, tests and implements new systems, processes, and solutions to support payroll and human resources processes and services. Includes User Acceptance Testing (UAT) in PeopleSoft, ADP, and other systems as required
  • Processes the biweekly/monthly payrolls for multiple companies incorporating pay rules from labor unions, regulatory agencies and corporate policies and procedures
  • Ensures HR system employee data is updated and maintained accurately and timely, including exception items such as retroactive adjustments, garnishments, deductions, etc
  • Ensures adequate controls are in place and effectively performed to ensure the accurate and timely execution of the company’s payroll and related processes and controls
10

Experience For Senior Payroll Project Coordinator & Analyst Resume

  • Researches and analyzes payroll and HR situations, from simple to complex, and ensures appropriate solutions are implemented accurately and timely with little or no supervision
  • Identify opportunities to use information technology to improve the efficiency and effectiveness of business processes
  • Manages the Education Assistance and Relocation programs in providing support to employees and proper recording of expenses
  • Submits monthly payroll journal entries and performs related payroll account reconciliations
  • Monitors and coordinates the Payroll Help Desk along with the Payroll Mailbox
  • Assists both the Payroll IT Analyst and Payroll Kronos Analyst with system updates and configurations
  • Develops and maintains accurate, appropriate payroll system procedure documentation. Identify areas where procedure documentation is needed and take corrective action
  • Controls and updates PeopleSoft table configuration for Foundation and Product Related tables. Identify proper include/exclude tables for benefits and taxes. Works with team members to ensure proper testing and documentation of updates. Communicate changes to appropriate individuals

List of Typical Skills For a Senior Payroll Resume

1

Skills For Senior Payroll Systems Analyst Resume

  • Demonstrates experience in creative and innovative application of technology for business change
  • Proven Project Management HR/Payroll experiences
  • Demonstrated knowledge of state and federal payroll tax requirements and regulations governing taxable income and wage reporting requirements
  • Audit experience with an accounting firm or regulatory agency
  • Performs client side data validation downloads of payroll data for Comprehensive Outsourcing clients
  • Experience of multi-country payrolls (especially UK Payroll) - a definite advantage
  • Experience in the area of hotel operations or finance for Marriott. Understands business needs related to payroll
2

Skills For Senior Payroll Project Leader Resume

  • Payroll experience with completed year end
  • Following standard protocol for data entry into and reporting from HR systems
  • Uploading payroll template files
  • Staying in compliance with tax and labor laws
  • Balancing payroll files and reports
  • Resolving Tier I and Tier II employee inquiries
3

Skills For Senior Payroll Business Analyst Resume

  • Learning standard protocols, procedures and systems across the spectrum of payroll activities
  • Calculating manual checks
  • Year-end processing, including W-2 balancing and auditing data
  • Liaison with Treasury on funding requirements and assisting the Global Payroll Manager as required, e.g. checking of Providers' invoices
  • Assist in tracking and resolving issues
  • Reviews employee master file information to ensure applicable work state taxes are calculating and appropriate resident state information is calculating
4

Skills For Senior Payroll Processing Specialist Resume

  • Support company or department changes such as acquisition and divestiture activities, re-organizations, workforce planning initiatives through data reporting
  • Assist in the design, development, testing, implementation, upgrading, and support of new or modified Payroll system changes
  • Develop and maintain training materials and conduct training sessions for team members and impacted customer areas
  • Cash-flow forecasting and supporting the delivery of ad-hoc projects
  • Knowledge of ADP's Reporting tool sufficient to execute payroll and HR queries from multiple tables, without outer joins
5

Skills For Senior Payroll Professional Resume

  • Supports the field with all Lawson payroll issues and bi-weekly payroll processing
  • Supports AP and PR EZ-Pay check printing app
  • Provides after-hours support during payroll week
  • Provides standard and query reporting
  • Perform system user acceptance testing
6

Skills For Senior Payroll Adminstrator Resume

  • Knowledge of various reporting tools such as PeopleSoft Query, Crystal Reports, MicroStrategy, and Cognos
  • French Payroll processing, French Social Security, Tax regulations
  • Communicate ideas, both orally and in writing
  • Communicate ideas both orally and in writing
  • Payroll and / or Accounting
  • Reviews work flows for employee changes in direct deposit and withholding
  • Liaise with various government bodies to ensure reporting accuracy and payments
  • Understands how to check for clarity and comprehension when interacting with other associates and vendors in a multi-cultural workplace environment
  • Intermediate to Expert knowledge of Microsoft Excel
7

Skills For Senior Payroll & Accounting Clerk Resume

  • Knowledge of ADP's Enterprise Version 5 sufficient to process payroll via standard protocol
  • Performs payroll and time accrual uploads into Lawson
  • Manages ADP garnishment program
  • Assists with ADP tax filings, and adjustments (quarterly, W2s)
  • Assists in all aspects of a new company build (Lawson, Kronos, etc.)
  • Conducts bi-weekly payroll reconciliations
  • Assists with the annual PTO BuyBack Program
  • Assists with various system upgrades
8

Skills For Senior Payroll Coord Resume

  • Supports Lawson LP - PTO/ELB/VAC/SICK modules
  • Supports field with treasury issues
  • Assists with additional payroll related special projects, as needed
  • Accounts Payable: provides support for the McKesson AP system, EZ-Pay app
  • Accounts Payable: yearly 1099s - provides facilities with files for Mag-Filer system
9

Skills For Senior Payroll Controls Administrator Resume

  • Initiates stop payments and reissues lost or stolen payroll checks. Prepares manual checks as necessary
  • Input of W-4 information
  • Provide payroll subject matter expertise to the project team through the design, build, test and rollout of the new payroll solution
  • Experience and knowledge in SAP and Workday payroll and Kronos time management systems as well as general computer skills, e.g. MS Project, Excel, Word, PowerPoint, SharePoint, etc
  • Methodical, well organized, dependable and accountable
  • Analyze detail and complex data and/or issues
  • General knowledge of database structure and SQL language
  • CPP, FCP or other relevant certification is beneficial
10

Skills For Senior Payroll Project Coordinator & Analyst Resume

  • Proficient in Excel and Access computer application
  • Knowledge of payroll and human resources practices, policies, requirements, regulations, processes and techniques
  • Superior written and verbal communication skills; including the ability to effectively communicate technical payroll and tax terms and explanations to internal customers
  • A sound understanding of Terms and Conditions of employment for all staff covered by the SSO
  • Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook), with the ability to develop analyses and reporting (e.g., statistical and reference formulas and pivot tables)
  • Proven ability to lead the design, development, documentation, and testing of business processes for payroll applications, as well as experience with application configuration, interface design, and data transfer processes

List of Typical Responsibilities For a Senior Payroll Resume

1

Responsibilities For Senior Payroll Systems Analyst Resume

  • Works closely with Network Payroll Services Team in identifying the need for system changes, formulating system requests and recommendations, and analyzing post-implementation results
  • Partners with SLUHN IT, Kronos Support Team, Payroll, and HR Functions to develop and maintain integrations from Workday HCMS to/from Kronos and external vendors. Communicates business requirements to IT for projects as required
  • Develops and configures reports and KPIs/Analytics in alignment with business requirements
  • Prepares regularly scheduled reports and ad-hoc reports as required
  • Participates in projects of varying size and complexity including system evaluations, implementation of new functionality, upgrades, policy and program changes, acquisitions, process improvement initiatives, and year-end payroll activities
  • Utilizes Workday and SLUHN System Change Management methodologies to develop and implement solutions that are fully document, configured, tested, and migrated to production successfully
  • Tier 2 support responsible for troubleshooting payroll related issues
2

Responsibilities For Senior Payroll Project Leader Resume

  • Provides direct technical support to the Network Payroll Services Team and other users
  • Performs root-cause analysis for issues and resolves as appropriate or escalates to SLUHN IT and/or software and service vendors for resolution
  • As part of the HCM & Payroll Systems Services Team, supports the development, operation, and maintenance of HCM/Payroll technologies
  • On-time release of payment files and/or manual payment schedules - salaries & 3rd Party dues
  • Responsibility for payroll journal upload to the Finastra’s Financial Platform (NetSuite) finance General Ledger
  • Reconciliation of Payroll Control Accounts & clearance of balances and the ones between headcounts and the Payroll & HR databases
  • Coordinating payroll data collection, ensuring timely process by Third Party Payroll providers, verification of output, and delivery of salaries and other dues to the relevant parties, e.g. employees or Tax Authorities
3

Responsibilities For Senior Payroll Business Analyst Resume

  • Design strategic solutions to allow the system to better integrate the needs of the client (HR/PR)
  • Partner with HRIS/IT to evaluate business requirements, coordinate system integration, and implement enhancements
  • Independently test HRMSWeb/Kronos/OnDemand Service Requests; including enhancements and routine updates pertaining to Payroll, HR, Legal, and Benefit areas to ensure integrity and quality of data, while providing and/or assisting in training to system users
  • Serve as expert resource supporting over 200+ facilities PR/HR users with system related questions, taxation issues, problems, training, and provides solutions for user to better use systems
  • Analyzes system capabilities, data integrity and business processes as part of daily activities and makes recommendations for improvements in order to support a highly functioning PR/HR system
  • Researches, diagnosis, and resolution of all reported issues occurring with data, setup, processes, and interfaces and provides recommendations to management on improvements to mitigate problems
4

Responsibilities For Senior Payroll Processing Specialist Resume

  • Serve as the liaison between the facilities and outside vendors
  • Customer service orientated with the ability to stay attuned to customer (internal & external) needs and expectations
  • Aptitude to quickly master technology
  • Understand future system functionality through connections, vendor community and User Groups to help drive innovative processes
  • Understand and support integrations to and from other systems
5

Responsibilities For Senior Payroll Professional Resume

  • Understand, document, and streamline HR/payroll business processes across all functions
  • Work with internal business groups to develop reports to support their business needs
  • Write, maintain and support a variety of reports or queries
  • Advanced proficiency in Microsoft Excel with the ability to create formulas, charts, graphs and pivot tables
  • Excellent analytical and problem solving skills, with the ability to manage through ambiguity, analyze and summarize complex data in a concise manner, and make meaningful business recommendations Understanding and effective application of project management techniques for moderate to highly complex projects
  • Excellent communication and customer service skills to resolve end-user issues quickly and accurately, as well as the ability to develop reports that meet customer requirements
  • Ability and willingness to work a flexible schedule to support business needs (e.g., evenings or weekends)
  • Proficiency with Microsoft Word, Excel, Access and PowerPoint applications
6

Responsibilities For Senior Payroll Adminstrator Resume

  • Systems knowledge required includes: eTime, ADP Enterprise Version 5
  • PeopleSoft 9.1 HCM; Kronos 5.2 or higher; Ceridian HPL or Dayforce
  • Accurately interprets, calculates, and documents local, state, and federal tax withholdings and court-ordered garnishments and child support according to established payroll guidelines
  • Researches payroll issues, including excessive overtime, retroactive pay and disability pay, and effectively communicates resolution
  • Knowledge of Merck HR business processes through experience working with interdependent groups (i.e. Finance and Human Resources) that are impacted by the payroll process
7

Responsibilities For Senior Payroll & Accounting Clerk Resume

  • Oracle SQL experience with the ability to retrieve data
  • Resolves issues that create payroll errors\data restores, thereby reducing exposure to missed client service deliverables, penalties and interest resulting from late tax deposits. Work with internal support teams for timely resolution of all outstanding payroll and tax issues
  • Monitors Internal Call Center loop for internal client andCRM to research and resolve all issues. Use CRM to createddress activities
  • Performs daily and quarterly processing of tax files including electronic packaging, reconciliation and problem resolution, reducing exposure to penalties and interest resulting from late tax deposits
  • Performs daily data gather and data distribution to internal clients
  • Performs Daily\Weekly\Monthly Data integrity validations through documented procedures which reduces the risk of missed client service deliverables and failed SAS70\SOX Audits
  • Monitors system hardware for availability and manages around payroll processing volume. Performs daily hardware maintenance (e.g. reboot, purging of data files)
8

Responsibilities For Senior Payroll Coord Resume

  • Serves as Subject Matter Expert and Functional Area Representative on projects. Provides team with escalation support during complex error resolution. Keeps department updated on procedures and documentation. Provides assistance and technical support to all internal clients
  • Payroll experience 3 to 5 years
  • Experience of multi-country payrolls - a definite advantage
  • LinkedIn at www.linkedin.com/company/ppl-corporation
  • Twitter at www.twitter.com/PPL_Corporation
  • Knowledge of Syntec National Agreement is very appreciated
  • Overview of HR Operations processes an advantage
9

Responsibilities For Senior Payroll Controls Administrator Resume

  • Adaptability to sustained workload pressure
  • Enthusiasm to support the stabilization of this new Payroll Unit
  • Lease with multiple departments (HR, Finance, Treasury)
  • In-depth knowledge of payroll applications and business processes
  • German language fluent
10

Responsibilities For Senior Payroll Project Coordinator & Analyst Resume

  • Access and Macro
  • Manage all deliverables to develop and implement an Employee Cost Planning tool for Latin Center locations, including assessment on existing tool design and assist on its configuration improvement to enable its deployment in other regions. Working closely with other Payroll Specialists within Payroll to identify and adapt the tool’s variables for each location’ exceptionality
  • Relevant experience analyzing software and systems' performance, providing technical administration support to resolve problems with hardware and software applications, assisting in special project requirements gathering, fit-gap analysis, specification/design document and project plan creation. Test/test scenario creation and providing training to non- technical users

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