Sales Support Manager Resume Sample
Velma Hackett
326 Era Walk,
Chicago,
IL
+1 (555) 424 0576
Work Experience
Sales Support Manager
11/2015
-
PRESENT
Los Angeles, CA
- Provide input to and participate in the development of policies and procedures for the area and ensure compliance with Company operating and regulatory policies
- Analyze and adjust operational and sales performance objectives to address changing business needs
- Provides answers to Sales Reps by researching technical questions and guiding through processes and procedures
- Improves sales processes by writing and maintaining documentation
- Participates in development of Sales Training as the Subject Matter Expert
- Accommodates Sales Teams by recommending options and solutions
- Works with internal departments to ensure accurate and timely on-boarding for all new customers
Technical Sales Support Manager
02/2013
-
06/2015
Chicago, IL
- Ensuring that the all operator’s in Africa are trained,understand and follow the best practices of Travelport
- Instrumental in circulating sales and client feedback to Sales Managers, Product Managers, and Senior Product Management
- Continues to develop and execute and self-directed education plan for in-depth knowledge about Acxiom’s products and the industry they serve oriented around
- Successfully meet and/or exceed sales expectations through execution of Allied Universals sales map and processes
- Assist the team in assuring the overall business success of the Vertical and Allied Universal
- Work with the organization to develop and execute annual business plan / strategy / client retention goals
- Development and maintain prospect lists
Sales & Plant Support Manager
08/2009
-
10/2012
Dallas, TX
- Drive growth and expansion of the PetroChemical vertical by identifying prospects and working with VPBD’s and BDM’s to form a consultative relationship that results in maximized sales growth, profitability, customer satisfaction and market share for Allied Universal
- Assist on all proposals assigned to guide and ensure that the proposal has properly and accurately respond to the RFI or RFP and SOW
- Direct and consult with BDMs for lead generation to establish face-to-face appointments and determine prospect qualification & buying cycle
- Establish, develop and foster quality relationships with potential and existing clients to distinguish Allied Universal from competitors
- Network, attend and get actively involved in associations specific to the CPCU vertical in order to build the Allied Universal brand and create a continuous local presence, as well as consult with BDMs on their networking activities
- Take a prominent role in in assisting VPBD’s and BDMs with proposal strategy and preparation
- Take a leadership role in the creation and execution of assigned business plan goals for the CPCU Vertical to include the following
- Responsible for updating CRM record with all communication and/or information that occurs between CPCU Manager and client/prospect
- Maintain a pipeline pertaining to the CPCU vertical to include short-term, medium-term, and long-term opportunities
Education
University of Fort Lauderdale
2004 - 2008
Bachelor's Degree in Business Administration
Professional Skills
- Strong organizational, planning, and time management skills; strong problem-solving skills
- Well-developed analytical skills for market and excellent skills for contents production and conducting presentation
- Active listening skills and effective communication, including presenting to groups. Effective verbal and written communications skills needed
- Strong communications skills, able to articulate business cases clearly and effectively when presenting information
- Have strong people management skills and the ability to create strong working relationships with internal and external staff
- Have excellent organization skills (time/project management, prioritize tasks, able to multi-task, keep on deadlines, maintain file version control, etc.)
- Excellent computer skills and hands on experience with Microsoft Office Suites
How to write Sales Support Manager Resume
Sales Support Manager role is responsible for english, customer, analytical, leadership, languages, excel, coaching, computer, translation, events.
To write great resume for sales support manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Support Manager Resume
The section contact information is important in your sales support manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Support Manager Resume
The section work experience is an essential part of your sales support manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Support Manager resume experience can include:
- Strong analytical/Problem Solving/Decision Making skills
- Strong computer skills including MS Office, CRM, social media and internet capabilities
- Good problem solving skills and ability to build relationships with others
- Excellent interpersonal, influencing and presentation skills
- Strong PC skills including Microsoft Word, Excel & PowerPoint
- Exceptional English language skills (written, edit and verbal) and translation skill in Japanese
Education on a Sales Support Manager Resume
Make sure to make education a priority on your sales support manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Support Manager Resume
When listing skills on your sales support manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales support manager skills:
- Demonstrated effective communication, interpersonal, relationship building, customer service skills
- Excellent oral communication, writing skills (including the ability to compose persuasive proposals) and mathematics
- Strong problem-solving and attention to detail skills are required
- Strong social skills, outgoing personality, multicultural mindset
- People management experience with proven experience in leading a team
- Effectively self-manage and perform multiple tasks without being directed; make decisions around priorities
List of Typical Experience For a Sales Support Manager Resume
1
Experience For Technical Sales Support Manager Resume
- Utilize strong technical writing skills to customize standardized content to align with the B&I industry group
- Excellent English language skills, German preferable
- Strong project management and portfolio management skills with ability to proactively resolve problems
- Salesforce.com expertise 2. Finance and Accounting 3. Sales and service 4. Organization and experience in handling contracts 5. healthcare experience
- Self-starter with active listening skills and ‘can-do’ attitude
- Analytical and problem-solving skills, manage time periods with high stress level (quarter-end)
- Builds an effective team through recruiting and hiring exceptional candidates, identifying training needs, and supporting/providing training
2
Experience For Regional Sales Support Manager Resume
- Partner with Finance, Risk and Marketing to ensure all relevant data and analytics are leverage accurately and timely to support solid target setting
- Experience in hiring and leading a team
- Support the Senior Sales Managers in executing a robust sales plan to target key customers including effective closure of pipeline deals to capture revenue
- Proven ability to follow up on tactics without forgetting about the main goal
- Monitors the effectiveness of CFSC’s merchandising programs
- Demonstrated ability to make a positive impact on a business through exceptional territory management and decision making
- Experience in a managerial role, overseeing a team
- Experiences in Agri Business especially in Dairy Farming preferable
3
Experience For Sales & Plant Support Manager Resume
- Experience working in an operations/support role
- Eight to ten years of sales and marketing experience in the financial services industry
- Strong business acumen with strategic thinking
- Establish and maintain positive and effective working relationships internal and external
- Experience in managing sales programs with revenue targets
- Multi-task and prioritize within a continuously changing environment
- Experience supporting an executive Sales team
4
Experience For Manager, Sales Quote Support & Order Mgmt Resume
- Significant experience of working in a Sales role within a global matrix organisation
- Highly developed and effective oral and written communications. English speaking
- Good understanding of the cross-BU Q2C business
- Experience in a field support, marketing or commercial operations role ideally within healthcare
- Director of Field Sales and RVP to prioritize hotel assignments based upon market, demand generators, new business opportunities and NPS
- Identifies, develops, and coordinates effective business relationships with affiliates
5
Experience For Manager of Marketing & Sales Support Resume
- Demonstrates integrity in dealings with people and issues
- Experience in a supportive sales role and sales cycle
- Plans, organises, and prioritises daily job tasks to maintain high quality service to internal and external customers
- Progressive experience in sales or field technical support
- Experience in a customer service or similar support function
- Good knowledge of common IT applications (MS Office, SAP preferable)
- Demonstrates cost consciousness
- Strong IT, network and servers background
- Demonstrate enthusiasm about the sales support role and remain up-to-date with changes
6
Experience For Sales & Market Support Manager Resume
- Enhance the end-to-end Client Experience through managing the services and supports for existing clients
- Foster Efficiency improvement with solid quality control of service provisions to meet Fidelity standards
- Effective and efficient plan & use of agreed ASP / CAPEX budget
- Managing and developing members of Sales Support team, bringing customer service to life
- Analyzing region performance data for trends, and suggesting and implementing tactics and initiatives to drive performance and achieve sales targets
7
Experience For Senior Manager, Channel Sales Support Resume
- Understanding of Life Cycle Costing and Value Added Pricing
- Visiting customers and distributors and participating in sales negotiations together with market area sales teams and distributors
- Ongoing support to the sales group with information about released products, product positioning, functionality, etc
- Overseeing the daily activities of staffs and ensuring all tasks are completed accurately and on time
- Managing and Measuring Workload
8
Experience For Manager SFA & Enterprise Sales Support Resume
- Marketing support and lead research
- Hosting customers, distributors and market area sales visits in the factory
- Leading Aggregates Equipment business area’s development initiatives
- Understanding of the sales cycles, and needs of Technical Sales
- Ensuring competences, tools and processes in your organization match the market requirements
- Working knowledge of Outlook, Microsoft Word, Excel and PowerPoint
9
Experience For Admissions & Sales Support Manager Resume
- Planning and Strategic toward goals
- Exciting, Team Orientated, Professional Environment
- Understanding of eScreen products, services, processes, and integrations
- Launching Bell’s Distribution channels to generate leads for Connected Home and grow new sales channels
- Willing team player
- Responding to tenders (Repair and Maintenance offers, service contracts, parts and labour pricing).
10
Experience For Business Analyst & Sales Support Manager Resume
- Analysing external data (IMS, PCA) and internal data (NNS, MC%) to provide insights on performance and to identify value creating opportunities
- Developing detailed Wholesaler and NHS Supplies customer plans (product, price, place and promotion)
- Understanding route to market of all products, influencing GP prescribing systems, managing any packaging changes for MN portfolio through system to market
- Setting clear expectations of what high performance looks like through reward and recognition, and managing underperformance consistently
- Outstanding ownership and commitment to tasks with willingness to question the processes with a view of improving the delivery
- Ensuring the team is developed to meet and respond to customer needs
List of Typical Skills For a Sales Support Manager Resume
1
Skills For Technical Sales Support Manager Resume
- Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics
- Strong analytical skills for reasoning and data interpretation
- Possesses excellent leadership and organizational skills
- Excellent written and oral communication skills; speaks clearly and persuasively in positive or negative situations
- Strong analytic and execution skills
- Solid PC skills Microsoft Office Suite, with a proficiency in Excel
2
Skills For Regional Sales Support Manager Resume
- Can demonstrate business analysis skills – the ability to interpret and present data
- Excellent communication skills, and ability to positively work through urgent sales requests
- Strong analytical skill, creativity, and negotiation skill
- Excellent MS Office skills, specifically MS Word, PPT, MS Project and MS Excel
- Proven Customer/Sales support experience or experience as a client service representative
- Motivating, coaching and developing people skills
- Marketing planning process skills
- Reacting effectively to unforeseeable challenges
- Strong experience in identifying business development opportunities, including opportunities for cross selling and new business
3
Skills For Sales & Plant Support Manager Resume
- Solid relevant working experience of product development, solution/architecture design, and technical marketing/sales or presales
- Develop trade marketing support materials and research needed to execute the plan most effectively
- Proven leader who has experience providing support to various sales channels and who instinctively practices the “Servant Leadership” philosophy
- Proven track record in identifying client’s needs in order to offer a superior service experience
- Delegation Skills and Multi tasking required
- Effectively establish working relationships with direct reports, peers and colleagues
- Train the operations team on key topics, including full-service project management, professional communication, interpersonal skills, etc
- People management experience with validated ability to build and lead teams using concrete and measurable results
- Creative problem-solving skills and analytical ability
4
Skills For Manager, Sales Quote Support & Order Mgmt Resume
- Administrative, record-keeping, and clerical skills
- Solid understanding of business, product/solution and User experience
- Proven leader who has experience providing support to call centre operations
- Complex problem-solving skills and ability to present process improvement recommendations
- Demonstrated ability to multiple task and appropriately prioritize in high pressure environment
5
Skills For Manager of Marketing & Sales Support Resume
- Superior technical, systems, and computer skills
- Prior 3-5 years of sales support or office management experience
- High level of PC skills (intermediate /advanced.)
- Work effectively with various stakeholders - particularly Cards Product Managers, Risk, Decision Management and S&D sales team
- Proven work experience, preferably in a travel related industry
- Business system analytical experience within a highly dynamic corporate environment with strong Finance & Sales Operations organizations
6
Skills For Sales & Market Support Manager Resume
- Problem solving, analytical skills required
- Have advanced communication skills – full professional efficiency in English and Arabic, recognized know-how in customer presentation
- Have the ability to work effectively across cultures, languages, time-zones, in remote management (distributed organization)
- Experience in the healthcare industry/sector and experience within the NHS/Pharma/Wholesale channels would be desirable but not essential
- Computer skills in all MS office products. High level proficiency in Access database mandatory
- Demonstrated ability to build/drive operational effectiveness
7
Skills For Senior Manager, Channel Sales Support Resume
- Good business judgment with ability to quickly re-prioritize
- Function efficiently and effectively in a fast-paced, dynamic team environment
- Understand key job functions of Research Services operational teams to assist on project issues and effectively train and communicate with the team
- Communicate clearly and effectively, in both written and spoken form
- Partner with key Sales leadership to define the Sales Support charter and effectively pilot the program in North America
- Computer Literacy with good skill of Excel and Power point
- Ensuring the team provides a great quality service and customer experience in a proactive manner
8
Skills For Manager SFA & Enterprise Sales Support Resume
- Experience working in product and service marketing and supporting event marketing activities
- Four (4) years of experience managing, supervising, or leading, one or more organizations, units, major initiatives, or cross-functional teams
- Demonstrated successful track record of leading, developing and coaching others
- Previous experience managing teams while supporting and driving strategic projects
- Experience leading and managing campaign and sales support professionals
- Experience and Knowledge with digital advertising, including fundamental SEO and web design concepts, practices, and procedures
- Profound experiences in sales steering/support and working within a global group
9
Skills For Admissions & Sales Support Manager Resume
- Excellent understanding of the business unit, including products, service, and systems
- Experience dealing and handling sensitive information
- Multi-task and maintain flexible priorities according to importance
- Experience in developing take to market campaigns for sales channels in the ultracompetitive telecommunications and Connected Home market
- Team player with the ability to partner with multiple stakeholders and a strong track record of driving performance improvements
- Experience leading an operational team
10
Skills For Business Analyst & Sales Support Manager Resume
- Analyze results of the channels and identify opportunities to improve sales effectiveness through new processes, system and reporting enhancements
- Handle multiple/changing priorities and tight deadlines in a fast-paced environment is essential
- Experience working with Customer Relationship Management (CRM) tools
- Strong knowledge in Eaton’s Ephesus Lighting product lines
- Excellent mathematical ability, with a clear understanding of statistical terms and concepts
- Proven track record of exceeding sales plans
- Previous experience in a large truck manufacturing company required
List of Typical Responsibilities For a Sales Support Manager Resume
1
Responsibilities For Technical Sales Support Manager Resume
- Understanding of the sales process and how to collaborate effectively with sales leaders
- Proven success and experience in collaborating and influencing multiple functions and groups to achieve sales/financial goals. S
- Ensure and validate effective utilization of internal processes, programs, systems, and training
- Experience in motivating and leading a diverse staff of employees
- Balance the priority and risk/reward trade off managing client’s requests vs. risk to the organization
- Maintain and develop strong, positive working relationships across the Retail organization, as well as Credit, Legal, and Risk
2
Responsibilities For Regional Sales Support Manager Resume
- Collaboratively work with Pricing Manager and Operations Manager to deliver. smooth end-to-end process and customer experience
- Experience working with one or more customer relationship management (CRM) systems, preferably Salesforce.com
- Experience in a customer service/support function
- Lead a cross functional Account team to support strong customer relationship and joint value creation
- Experience in Microsoft Office suite, spreadsheets, graphic software, and Internet/Intranet applications
- Motivating the team and maintaining morale during fluctuating workloads
- Managing the demands of and building relationships with demanding and knowledgeable customers
- Managing employees with performance issues and handling sensitive staff issues
- Ensuring the team is clear on objectives and how they aligns to the goals and strategy of the business area
3
Responsibilities For Sales & Plant Support Manager Resume
- Driving growth across sales, activations, quality and cost improvement in three key programs
- Management of a team including driving high levels of performance, hiring and developing talent
- Assist with and support enhancing and promoting branding for G4S and strategic planning for the region
- Positively leading and influencing, constructively challenging and developing improvements
- Debt Solutions reporting requirements including compiling weekly list of transactions Accepted or Declined according to the Debt Solutions Commercial Strategy
4
Responsibilities For Manager, Sales Quote Support & Order Mgmt Resume
- Meet hiring goals by developing new strategies, interviewing top talent, and utilizing LinkedIn to source and recruit top talent
- Organize / Participate in sales meetings, highlighting important industry events and distributing all sales reporting material in correlation to job function
- Organizes a weekly channel meeting according to the Maersk Line Operating System ‘standards, and share minutes across sales team
- Assists with the development of quoting and pricing medians for customers and dealers and provides training to end-users
- Manage pricing with DTNA departments and facing dealers to ensure accuracy in pricing, vehicle quotes, and spec’ing used by the account
5
Responsibilities For Manager of Marketing & Sales Support Resume
- Ownership of team metrics and risk reporting, including TDABC’s and RCSA
- Conduct initial training for new GMs and MBDs in region, on Salesforce and provide Salesforce troubleshooting support in the in region
- Assist with running reports for Regional Vice Presidents and Regional Directors of Business Development which includes marketing support
- Provide ongoing product training for Reseller salesforce
- Supports the sales executive with maintenance of existing accounts / Problem solving
6
Responsibilities For Sales & Market Support Manager Resume
- Follows up on Customer Survey related feedback, involving other functions where needed, using Salesforce as the prime tool to communicate and register actions
- Facilitates smooth transfer of quoting and filing activities into AFLS, participates in system trainings in close cooperation with local anchor and super user
- Proactively inform Sales/Customer on any major change in offering or pricing
- Consultancy on product offering and pricing
- Critical thinking and planning in a pro-active manner
- Positively leading and encouraging idea generation amongst the team to deliver improvements and results
- Tenacity of work to carry through under pressure in fast-changing challenging environments
- Manage and make recommendations on appropriate staffing levels, training and development
- Update and maintain Client Vision transaction reporting and periodic reporting requirements
7
Responsibilities For Senior Manager, Channel Sales Support Resume
- Facilitates CFSC and dealer financial merchandising promotions and training
- Sell the products and services of the company according to the defined sales strategy ensuring that sales quotas are met
- Provide other sales support activities including training as required
- Manage application enrollment options and ensure all completed apps are being processed/submitted in a timely manner meeting CMS guidelines
- Work cohesively with Manager of Contracting (Licensing & Support) when necessary
- Primary contact and liaison for outside sales (Account Managers) for sales process, along with facilitating and initiating current and future sales
- Conduct onsite and field presentations to prospective clients utilizing approved La Quinta branded client facing resources
8
Responsibilities For Manager SFA & Enterprise Sales Support Resume
- Develop and deploy requirements for consistency and standardization in costing and pricing practices to support fundamental business objectives
- Manage the preparation of transaction worksheets required by Transaction Committee for year over year pricing and day to day quoting
- Monitor sales performance and assists fleet with planning and achieving contract commitments
- Plan and participate in sales strategy and logistics for events, promotions, advertising, and campaigns, etc.
- Work with the carrier sales team and cellular carriers to evangelize Cox’s small cell offering and develop new business opportunities
9
Responsibilities For Admissions & Sales Support Manager Resume
- Support Program Manager (sales team) with sponsorship deliverables and being a main point of contact for any requests once sponsorships have been sold
- Audit and proof marketing materials for sponsor companies
- Present a professional demeanor when speaking to our clients
- Travel required 1-2 times per year depending on assigned program
- Develop written proposals in a concise, responsive, logical fashion while ensuring that the information provided complies with the specifications
10
Responsibilities For Business Analyst & Sales Support Manager Resume
- Coordinate informational webinars for Resellers sales/marketing personnel
- Work with eScreen Account Management to insure consistent messaging/processes are utilized
- Support sales forecasting for the area sales team in conjunction with the area CCO
- Can work under pressure, is conscientious about deadlines and meeting them
- Lead Team by demonstrating our R+F True Colors
- Manage daily tasks associated with supporting sales transactions and ensure smooth transaction flow
- Develop and implement strategies for managing data integrity within Customer Relationship Management (CRM) applications,
- Proactively Identify and work with Retirement Plan Services Sales teams to develop and implement processes for preventing data issues
- Market the Debt Solutions offer to BNPP Global Markets DCM & ECM desks and other UK Arranging Banks
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