Sales Support Analyst Resume Sample

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Work Experience


Senior Sales Support Analyst
11/2017 - PRESENT
Houston, TX
  • MBA or other similar qualifications, with 2-5 years of experience
  • Strong knowledge of SalesForce.com and other CRP Platforms
  • Connect front-end sales activity with back-end financial reporting and analysis
  • Excellent business analysis and financial modeling skills
  • Learn new technologies, tools, and approaches independently and apply those concepts to customers’ needs
  • Provide timely and consistent support to sales people to triage their issue and resolve where possible across a broad range of tools and applications used by the field
  • Track issues raised to identify common problems, and developsFAQs with answers and drives best practices to the field
Sales Support Analyst
05/2015 - 10/2017
San Francisco, CA
  • Identify complex issues and custom support requests, and work with Manager to prioritize and assign to appropriate team members; track issues through closure
  • Proactively develop materials to assist the sales force with processes and tools based on issues coming in through the support line
  • Support analytics that drive Sales and Marketing initiatives, such as targeting, trigger-based selling, quota setting
  • Escalate issues that cannot be resolved according to defined protocol
  • Create and maintain application and business process documentation, including process flows
  • Maintain responsibility for data loads as needed and ensures information within the applications and systems are accurate and processed in a timely manner
  • Maintain application enhancement request logs
  • Prepare zip code alignment files from each sales team for processing
  • Perform periodic data validation and clean up
Test Equipment Product & Sales Support Analyst
11/2011 - 02/2015
Chicago, IL
  • Prepare data for importing into the system
  • Perform research necessary to resolve sales issues and provides analysis to facilitate resolution
  • Perform other data analysis and process support work as required
  • Work with various departments and divisions to develop working knowledge of interfacing operations to identify process improvement and tools
  • Complete ad hoc projects as assigned and track progress successfully to closure
  • Define new and existing functionality
  • Successfully communicate functionality to users via training and support as needed
  • Provide a positive experience to all users

Education


John Paul the Great Catholic University
2007 - 2011
Bachelor's Degree in Business

Professional Skills


  • Excellent verbal and writing skills in local language and English. Writing skills in Danish would be an added advantage
  • Outstanding communication skills: accurately, enthusiastically and effectively represent thoughts, ideas and concepts verbally and in writing
  • Strong customer service, organizational, problem solving skills and the ability to build rapport with clients by anticipating their needs
  • Apply strong critical thinking and problem-solving skills to meet customers and sales team’s needs
  • Effective project management skills, including the ability to prioritize and managing deliverables for multiple accounts
  • Resolves more complex situations by applying demonstrated knowledge and skill generally acquired through job experience
  • Prior experience in a transactional environment and leasing experience

How to write Sales Support Analyst Resume

Sales Support Analyst role is responsible for analytical, organizational, interpersonal, excel, english, customer, technical, microsoft, business, reporting.
To write great resume for sales support analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Support Analyst Resume

The section contact information is important in your sales support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Support Analyst Resume

The section work experience is an essential part of your sales support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales Support Analyst resume experience can include:

  • Strong computer skills; experienced in MS Office including Word, Excel and Outlook. Strong verbal and written communication skills
  • Strong analytical skills; accurate reporting and analysis of sales related data
  • Solid PC skills, including proficiency with Microsoft Office Suite tools
  • Good technical writing, proposal development skills
  • Demonstrated skills in report writing required
  • Proven problem solving skills from initial problem assessment to solution/resolution

Education on a Sales Support Analyst Resume

Make sure to make education a priority on your sales support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Support Analyst Resume

When listing skills on your sales support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales support analyst skills:

  • Strong communication skills; interpersonal skills; teamwork and leadership skills
  • Good analytical (mathematical) skills and excellent prioritization skills
  • Excellent interpersonal skills; communication, organization and computer skills
  • Handle and effectively prioritize multiple competing demands on a daily basisEducation and Experience
  • Excellent administration and organisational skills and ability to work efficiently under pressure. Good attention to detail
  • Demonstrated proficiency managing analytically rigorous issues with creative and innovative problem-solving skills

List of Typical Experience For a Sales Support Analyst Resume

1

Experience For Senior Sales Support Analyst Resume

  • Strong working knowledge of Consulting process, sales patterns and products
  • Business experience: Extensive knowledge gained either within Consulting organisation or a similar organisation
  • Experience in a support, consulting, or analytical role
  • Embrace the firm's commitment to the client experience
  • Experience required in purchasing, leasing and/or sales within the test equipment rental industry
2

Experience For Technical Sales Support Analyst Resume

  • Coordinates customer experience efforts
  • Establishes a strong rapport with Partner Account Managers and Dell EMC partner base
  • Designing and implementing a training and communication plan to address top escalations and complaints
  • Entering co-marketing/sales related information in the various systems and providing process support
  • Supporting the field in preparing and tracking sales programs with HPE
  • Planning / Executing TTS on CRM
  • Leading weekly calls with each sales office located across the U.S. and South America to assess service needs, training needs, and process clarification
  • Managing Product Life Cycle 2. Product/Service Planning
  • Maintaining and updating the sales pipeline report(s)
3

Experience For Regional Sales Support Analyst Resume

  • Owning long-term projects aimed at improving internal efficiency or sales rep productivity
  • Generating regular and ad-hoc data analysis and indicator reports using Excel and other software
  • Ensuring allocation and approvals of funding for Intel-funded activities led by our customer in a timely manner
  • Allocating quarterly budget commitments within the team and following up on these to ensure that the tea meets its financial commitments towards HPE
  • Preparing all data and templates required for monthly meetings and participate in Sales team key meetings. (i.e. MFRs, QBRs)
  • Leading predictive and trend analysis to identify sales opportunities within the region
  • Directing the Client Research cases and assigning work to an investigator
4

Experience For Associate Sales Support Analyst Resume

  • Directing the escalations team to process cases with the agreed service level standards and managed according to defined operational procedures
  • Functioning as a liaison between the Financial Advisors and respective regional sales personnel
  • Researching the territory to identify potential new clients
  • Responsible for demand plan change requests: Tracking & reporting status in excel, obtaining approvals, and coordinating with other departments
  • Use a variety of business tools to facilitate the dash boarding and reporting processes for the company including Microsoft Excel and Access
5

Experience For Test Equipment Product & Sales Support Analyst Resume

  • Assist Sales Operations with new product introductions (includes working with Product Marketing, Finance, and other teams on new products and pricing)
  • Data management Salesforce.com and related tools, including auditing and resolving data integrity issues
  • Leader of Customer Relationship Management System, ensuring that proper processes are being followed and the system reporting is up to date
  • Works with HLUS accounting team on managing contract reserve process and ensures proper accounting for revenue recognition
  • Provides training to the sales representatives regarding how to use the lead tracking system
  • User Administration, such as activating new users and deactivating departing users in various sales tools
  • Assist in leading, evaluating, and training all support functions assigned to the sales group
  • Processes claiming and all related claiming activities, including serial number coordination, with branch personnel
6

Experience For Division Sales Support Analyst Resume

  • Support in planning, coordinating and executing Intel and customer-led EMEA-level events
  • Use basic CAD software (drafting, modeling, assembly), including finished customer and finished source prints and schematics,
  • TTS forecasting / reporting & analysis
  • Responsible for the collection, analysis and reporting of sales-related data in an on-going effort to increase overall sales productivity
  • Assist with other sales-related or technical tasks as needed such as developing sales support documents and templates, sales demos and testing
  • Assist the sales managers with the proposal process to include preparing internal conflict checks, facilitating go/no-go meetings and prepare proposals
7

Experience For ASW HCM Sales Support Analyst With English & Spanish Resume

  • Participates in company meetings and other networking and marketing activities as assigned
  • Help with identification and process of utilizing social media and digital efforts to support marketing and sales
  • Ad-hoc analysis such as preparation of performance reporting or monitoring against development plant and other systems as required
  • To set-up new client in SalesForce. Maintain the status of the client during boarding process
  • Basic understanding of the wholesale or retail energy markets as it is related to marketing and sales
8

Experience For Field Sales Support Analyst Resume

  • Support National Account Manager in developing new business and existing relationships
  • Provide service and support to financial advisors by responding to requests and resolving any issues
  • Build proficient expertise in the CRM system and related tools, adding value and speed to the selling process in creation of quotes and orders
  • Manage and promote cross-selling efforts, accurately follow up on the cross-selling registration forms, data files and follow up with key stakeholders
  • Ensure accurate planning and forecasting in collaboration with Operations team
  • As needed, create and manage sales studies (commissions, budgeting, contests, marketing, etc.)
  • Responsible for updating Enterprise Resources Planning system with approved demand plan
  • Make recommendations relating to Product discounts, and implementing the final decisions made by the RSD Inventory Team
  • Maintain and manage the sales reporting suite in line with global sales reporting team
9

Experience For Sales Support Analyst, UAE Resume

  • Agent of Compliancy to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct
  • Be responsible for gathering all standard contents, CVs and credentials and ensure we meet all client requirements
  • Manage field inquiries regarding performance, historical sales trends, account and product-level detail
  • Act as a key contact for field operations, as well as corporate management on issues relating to business process and other business related information
  • Analyze metrics on the top complaints and escalations, preparation of training material, and presentation of that material
  • Administer indirect customer rebate programs and support the sales and marketing teams with rebate enquiries
  • Prepare finalist presentation decks and working with sales managers to finalize content
  • Assists in the creation of marketing content to include print brochures or online content
  • Coordinate with sales managers on sales and marketing campaigns
10

Experience For Retail Sales Support Analyst Resume

  • Assist sales managers in mining competitive data in the marketplace to target specific sales opportunities
  • Work with the ADESA segment’s Research Analyst, Sales Managers and Executives to build Ad-Hoc Salesforce.com reporting and dashboards
  • Request and utilize queries and data from other systems in developing reports and analysis. Systems could include Cognos BI & the V1 auction system
  • Work with other departments, like marketing, dealer sales, commercial sales, corporate finance, within the larger organization to develop solutions
  • Learn to also use Cognos Business Intelligence for reporting tasks as requested
  • Day-to-day analysis/reporting from SalesForce to support Mesa sales efforts
  • Learn Quorum business tools including but not limited to MS Dynamics and Workday
  • Communication to sales on all general notices, product launches, and standard price lists including communication of new products price lists

List of Typical Skills For a Sales Support Analyst Resume

1

Skills For Senior Sales Support Analyst Resume

  • Strong written and verbal communication skills with strong customer service skills
  • Excellent time management skills with the ability to prioritize effectively in a dynamic environment
  • Strong analytical, organizational and problem solving skills with the ability to multi-task and support many responsibilities
  • High quality inter-personal skills with ability to work across multi-disciplinary teams, and build and maintain a strong rapport and ongoing partnership
  • Excellent analytical capability including advanced Excel & PowerPoint skills
  • Solid relationship building skills with all levels of the organizations
  • Strong system skills including but not limited to: IXOS, CAS, DLOC, SFD/DataPoint, Microsoft Office
  • Excellent written, oral and presentation skills. Ability to communicate to external clients
  • Strong organizational skills with the ability to multi-task and support many responsibilities
2

Skills For Technical Sales Support Analyst Resume

  • Up to two years’ sales support experience in the IT industry that demonstrates strong customer
  • Good written/verbal communication skills in both German and English
  • Good written/verbal communication skills in both French and English
  • Experienced project management skills
  • Excellent technical skills (i.e. Excel, Access, etc.)
  • High Proficiency in Excel, Access, Word, and demonstrated skills with PowerPoint are required
3

Skills For Regional Sales Support Analyst Resume

  • Proven leader with high level of initiative, organizational skills
  • Professional written and verbal communication skills; experience presenting to diverse audiences
  • Strong analytical and MS Excel skills
  • Competences: Analytical, excellent communication skills
  • Strong overall sales acumen and territory management skills
  • Prioritize effectively and shift focus quickly
  • Strong use skills in Microsoft Excel
  • Strong computer skills (MS Office, SAP, other technical applications)
  • Proven experience working successfully with vendors and external clients including resolving issues
4

Skills For Associate Sales Support Analyst Resume

  • Strong communication and experience leading and facilitating user group discussions
  • Effectively deliver executive-level communication organization-wide for all programs impacting payroll sales
  • Good at managing multiple tasks at one time and able to prioritise
  • Customer Support or Sales experience or relevant Logistics, Operations or Purchasing experience
  • Exceptional planning/organizational skills
  • Advanced computer skills including MS Excel pivot tables, charts, and data analysis
  • Advanced Excel skills including macros, v-look up, pivot tables
  • Solid experience post sales, billing and operational commercial workflows
5

Skills For Test Equipment Product & Sales Support Analyst Resume

  • Effectively communicates reporting and other relevant information to key business partners
  • Demonstrated experience in project management
  • Works effectively in a team environment and builds relationships
  • Intermediate to Advanced Excel skills (V-look Ups and Pivot Tables)
  • Understand and effectively communicate specific market offerings
  • Analyst experience or equivalent work experience required
6

Skills For Division Sales Support Analyst Resume

  • Analytical skills and ability to review multiple reports and provide a summary
  • Proficient presentation and written communication skills
  • Superior analytical skills to identify trends across multiple data sources
  • Organizational and inter personal skills
  • Effectively communicate plans, proposals, and results and negotiate options
  • Strong data and systems analysis experience
  • Exceptional analytical skills and attention to detail & accuracy
  • Highly developed interpersonal and organizational skills both written and verbal
  • Team and interpersonal skills to listen to feedback, identify solutions, and drive resolution
7

Skills For ASW HCM Sales Support Analyst With English & Spanish Resume

  • Basic analytical skills to create and interpret reports
  • Interact effectively with internal and external partners, clients, and customers
  • PC Skills (MS Office Suite - emphasis on Excel PowerPoint, and Word)
  • Effectively present information and respond to questions from internal personnel, Sales Rep’s and customers
  • Intermediate to advanced Excel skills with the ability to prepare and analyze data
  • Analyzing and consolidating data from different Leviton business areas for sales reporting, compensation analysis and auditing purposes
8

Skills For Field Sales Support Analyst Resume

  • Maintaining a strong knowledge of Workiva products through a commitment to ongoing training
  • Training and enabling sales reps to be more effective in their product knowledge, systems use, and process
  • Acquiring, Financial Services Industry experience desirable
  • Solid understanding of beginning-to-end sales processes, procedure, and controls
  • Proven ability to work in a team environment, assisting co-workers and achieving team goals
  • Experience administering and maintaining sales tools, systems and online resources
9

Skills For Sales Support Analyst, UAE Resume

  • Experience in an area of marketing, business sales, or sales planning
  • Experience developing and executing annual strategies
  • Demonstrated focus on being able to accurately enter data using multiple external data sources
  • Experience working in implementation management in the Financial Services Industry
  • Actively cooperates with the corporate divisions in the elaboration of actions and projects during preparation and implementation
  • If necessary, cooperates in the optimization of processes according to business demands
  • Intermediate experience in ICT selling to end-user customers or channel Partners
  • Technical knowledge and good understanding of APC’s Efficient Enterprise Message
  • Experience with Software licensing
10

Skills For Retail Sales Support Analyst Resume

  • Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion
  • Work experience supporting Dell’s Client and/or Consumer lines of business
  • Experience of delivering first class customer service against strict Service Level Agreement
  • Proven track record driving sales
  • Business experience in Sales, Marketing, Product Management or Operations
  • Experience with multi- BU environment- networking with stakeholders
  • Preferably with experience of creating unique reports, without assistance, that are consistently accepted across stakeholders
  • Demonstrated success working in a fast-paced, highly competitive, deadline-oriented environment
  • Related experience in similar role position supporting sales organization (Operations, Order Management, Finance)

List of Typical Responsibilities For a Sales Support Analyst Resume

1

Responsibilities For Senior Sales Support Analyst Resume

  • Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication
  • Able to work effectively in a fast paced, high pressure, time sensitive environment
  • Customer service experience in a fast paced environment and strong ability to multi-task
  • Data analysis and reporting experience using tools like LibreOffice Calc and Microsoft Excel
  • Provides functional advice or training to less experienced auditor positions
  • Customer facing experience with global customer exposure in a support, sales operations, or business analyst role
  • Able to handle growing workload and prioritize this workload
2

Responsibilities For Technical Sales Support Analyst Resume

  • Relevant work experience in sales reporting with a global company
  • Experience working with a CRM system and/or quote generation system
  • Experience working in implementation management in the Financial Services Industry
  • Previous experience working independently without direct supervision since the manager is remote
  • Related accounting and financial analysis experience
  • Excellent quantitative, problem solving ability
3

Responsibilities For Regional Sales Support Analyst Resume

  • Experience working with complex datasets, financial models, and spreadsheets
  • Good knowledge of Diver-sales reporting and Sapphire
  • General operations experience within Investment Banking
  • Background in Enterprise Resource Planning (ERP) systems, BAAN experience desired
  • Experience managing company and contact data in a Customer Relationship Management database
4

Responsibilities For Associate Sales Support Analyst Resume

  • Proven success in outbound marketing campaigns and nurture campaigns to identify prospects and develop relationships
  • Sales, operations or marketing experience
  • Experience in a technical sales support or application engineering role
  • Organized, capable of prioritizing, able to work to agreed deadlines
  • Oracle experience in quote to cash, accounting, payable or payroll desirable
5

Responsibilities For Test Equipment Product & Sales Support Analyst Resume

  • Experience building out sales and business processes independently
  • Product technical specifications, recommendations, compatibility, potential substitutes, configuration issues and validation errors
  • The ability to prioritize and manage tasks
  • Analyze CSP reports and data to ensure program effectiveness
  • Experience with Salesforce.com, Word, Excel, PowerPoint, and Outlook
  • Establish and maintain good relations with executive management, and key members from Sales, Finance, IT, Credit, Accounts Payable departments
6

Responsibilities For Division Sales Support Analyst Resume

  • Develops and leads effective presentations to business partners
  • Strategically plan and prioritize activity and accurately drive multiple projects to completion
  • Experience using Microsoft Excel to manipulate, organize, and interpret data
  • Experience with Avaya, Moxie, DOMS, DPS, Dellstar, IDD, DSA
  • Experience in a financial services / sales support related function
  • Ensure the business is kept informed of relevant customer insights in a timely and effective manner
  • Work with the larger FP&A analyst team in Indianapolis to develop consolidated corporate solutions when needed
7

Responsibilities For ASW HCM Sales Support Analyst With English & Spanish Resume

  • Work in tandem with the Fujifilm catalog, project management, and sales account teams to develop content calendar and prioritization documentation
  • Experience with managing creative/graphic designers
  • Validate all final designs of graphics and templates submitted by the designer agencies
  • Work experience in product management or equivalent
  • Consolidation of cross-selling activities
  • Demonstrates the ability to translate technical financial terminology into terms understandable to leadership, associates, and external customers
8

Responsibilities For Field Sales Support Analyst Resume

  • Manage all CRM sales process, code tables, change requests and prioritizations
  • Experience in Sales Operations, Sales Support or similar role
  • Experience on Microsoft, VMware and RedHat plataforms
  • Experience with Excel formulas and PowerPoint presentations
  • Experience in industry is required
  • Experience with Windows OS applications (Excell, Word, etc.)
  • Quality Management: Demonstrate accuracy and thoroughness
  • In sales, sales operations/support, or experience in a related field
9

Responsibilities For Sales Support Analyst, UAE Resume

  • Experience within the financial industry in a similar role (Customer Services, Sales Support, Administration)
  • Good knowledge of Diver Sales Report and Sapphire
  • Excellent knowledge of Fiserv organization and the ability to negotiate through unfamiliar channels and perform timely follow up on critical issues
  • Experience in a business analysis or similar role
  • Research, validate and enter major inspection forecast data in the CRM
  • The ability to work remotely as well as have a strong work ethic
10

Responsibilities For Retail Sales Support Analyst Resume

  • Proven track record of personal performance and the ability to do the job with high energy; a person with very high personal standards
  • Consolidates large volume and multiple sources of data / information into concise, actionable, and repeatable recommendations
  • Prioritize & manage multiple tasks
  • Skilled in influence and persuasion
  • Prioritize and manage multiple diverse assignments with flexibility for changes required
  • Experience in business administration
  • Sales or capital markets experience

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