Business Support & Analyst Resume Sample

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Annamarie Dooley
5697 Nolan Drive,  Houston, TX
+1 (555) 983 3828

Work Experience

Ctla Senior Business Support Analyst
05/2018 - PRESENT
Detroit, MI
  • Business Partners calling in for support
  • Experience in telecommunications industry required
  • Experience in Technical Support call center or field operations environment experience required
  • Excellent written communication, organizational, time management and problem solving skills are essential
  • To provide business support mainly to the Hong Kong Electronic Execution as well as other APAC business desks for all issues that are software related and for all business issues
  • To be the point of contact between the business, technical support and development teams
  • Addition of new expense codes (configuration)
IT Business Support Analyst
03/2012 - 11/2017
San Francisco, CA
  • Identify and recommend pragmatic options for near-term business solutions (inline w/ global strategy)
  • Work closely with business support, development teams, and the High Touch business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Assist with Reporting Metrics for Global meetings with the FRO’s (FRO Mumbai, FRO Tampa, FRO BD etc
  • Executes all assignments in accordance with established Service Level Agreements (SLA’s)
  • Provides broad exposure to the AML KYC regulatory environment and integration to AML monitoring
  • Provides broad exposure to key franchises such as FI, FMB, MSB, and building relationships with Global Banking, TTS, SFS and Markets
  • Assist in departmental, regional projects or conference calls as required
Junior Business Support Analyst
10/2004 - 09/2011
Chicago, IL
  • Account mapping in LoanIQ, such as fees (configuration)
  • Project work as business analyst and SME (eg. expense code rationalization, UAT, etc.)
  • Critical defect analysis, remediation and escalation where required
  • Manage portfolio of priority projects defined and prioritized by the HSS management team
  • Actively manage project portfolio conflicts – schedule embargos, resource competition and delivery risk
  • Provide support for resource capacity planning
  • Apply relevant influence to ensure key change initiatives are delivered successfully
  • Strategy and tactics


Keiser University - Tampa Campus
2000 - 2004
Bachelor's Degree in Accounting

Professional Skills

  • Strong analytical and situational awareness , prioritization and MS Office skills
  • Attention to detail, strong analytical, critical thinking and troubleshooting skills
  • Experience in Prior experience with Information Technology (IT) Service Management (Help Desk) tools, e.g., Remedy
  • Strong passion and experience in delivering high-performance
  • Experience in Knowledge of and experience applying a Software Development Life Cycle (SDLC) framework, e.g., Oracle Unified Method
  • Intermediate verbal and written language skills in Portuguese
  • Strong IT acumen, technical background and knowledge of system validation, migration and related system documentation

How to write Business Support & Analyst Resume

Business Support & Analyst role is responsible for software, retail, finance, training, integration, database, security, trading, java, reporting.
To write great resume for business support & analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Support & Analyst Resume

The section contact information is important in your business support & analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Support & Analyst Resume

The section work experience is an essential part of your business support & analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business support & analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support & analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Support & Analyst resume experience can include:

  • Advanced interpersonal skills to effectively promote ideas, collaborate across teams and influence teams to resolve issues
  • Excellent client facing skills, business acumen
  • Demonstrated 2 years working experience delivering data analysis, or similar decision support role
  • Strong experience in using MS-SQL Server (2008 – 2016), including
  • Experience working in a large enterprise environment supporting applications and users
  • Experience with using Microsoft Office 2010/2013 with emphasis on Outlook, Word, Excel, and PowerPoint

Education on a Business Support & Analyst Resume

Make sure to make education a priority on your business support & analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support & analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Support & Analyst Resume

When listing skills on your business support & analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business support & analyst skills:

  • Experience working in a business unit and/or corporate reporting, or Shared services e.g. CSS
  • Experience directly supporting financial trading systems
  • Work experience, including but not limited to 2 years working in a security operations, / network operations, or cyber fusion center
  • Relevant background in providing administrative support, and / or experience in a client facing role
  • Experience in branding / marketing related activities
  • Good working knowledge of business components such as Finance, Warehousing, Procurement, and Sales

List of Typical Experience For a Business Support & Analyst Resume


Experience For IT Business Support Analyst Resume

  • Broad level of ‘hands on’ farm machinery experience especially in the field and tech support arenas
  • Excellent interaction with people
  • Excellent knowledge of Microsoft Access 2010/2013, and Microsoft SQL
  • Experience with SQL Viewer
  • IT application business analysis experience in Pharma required
  • Assist in light developments / bug fixes / troubleshooting for internally controlled software, including Hybris and possibly Manhattan OMS
  • Operational and preferably also programming knowledge of the SAP Hybris environment, including HMC
  • Verify customer affiliation and eligibility with Pratt & Whitney to attend specific training courses
  • Work in close collaboration with internal organizations (Resourcing and Vendor Management, Global User Management Systems, Compliance, Security, , IT..)

Experience For Clinical Business Support Analyst Resume

  • Deliver communications across the department for upcoming changes
  • Play a significant role in ensuring that the workflow is been designed to optimize the operational group's efficiency
  • Work in shift rotation/on call/remote to ensure dedicated support is done
  • Develop expertise in Citi’s technical and business infrastructure
  • Document and share technical and business knowledge
  • Maintain a high level of communication with management and within the team and business

Experience For Business Support Analyst, Century City Resume

  • Maintain a clear personal work plan. Escalate associated issues, risks and conflicts to management
  • Participate in defining testing requirements, including regression, user acceptance and other tests as needed, staging data and perform final test execution to ensure the environment’s stability when code changes are made
  • Daily validation of production’s input and output, with an emphasis on risk control measures
  • Actively monitor and research cyber threats with a direct or indirect impact to the Citi brand, region business operations, technology infrastructure and client trust in the EMEA region
  • Provide continuous business support for the Core team on a daily bases, participate in coordinating different projects

Experience For KYC Business Support Analyst Resume

  • Triage, process, analyse, and disseminate alerts, reports, and briefings
  • Prepare CSFC EMEA staff’s travels and handle the administration process
  • Content management of CSFC EMEA’s collaborate site
  • Act as the relationship partner for the 3rd party vendor on behalf of the Program Services operations and resolve operational issues associated with the vendor’s performance
  • Manage and track class payments
  • Financial Support to the commercial COE’s project
  • Administration and maintenance of the company’s SAP system
  • Work with colleagues at other company sites where required

Experience For Onbase Business Support Analyst Resume

  • Interface with vendors and consultants as required
  • Administer departmental databases outside of SAP such as Access and SQL
  • Ensure SOX-404 compliance is maintained as documented and required
  • User access management support with system access needs
  • Support DS&A application access request
  • Interact with business application leads and Process Owner Representatives and participate in R&D IT projects

Experience For Junior Business Support Analyst Resume

  • Provide technical and business user expertise for web-interface design for user access management with other applications
  • Closely collaborate and communicate within the group and across the organization
  • Strong documentation (Design specification, collecting requirements, capturing meeting minutes, process flow, etc..) experience. MS Word, Excel, PowerPoint, Visio,
  • Experience in System access management
  • Work with technology development teams to ensure the successful delivery of business/regulatory requirements
  • Provide support and act as a regional point of contact for issues raised by users in EMEA
  • Work with peers across multiple regions to ensure help desk support is qualitative and consistent

Experience For Csfc Core Team Business Support Analyst Resume

  • Participate in various implementation activities for global releases
  • Stay updated with the continuous changes in the AML regulations of various countries within the region
  • Learn different systems and processes in detail and be able to articulate functionality and resolution to users
  • Ensure issues are owned and directed to appropriate teams that are either out-of-scope or outside area of expertise as per defined processes and procedures
  • Opportunity to interact with Senior Management, Coverage and Compliance teams within the organization
  • Generate expertise on the KYC system and related systems
  • Responsible for developing, analyzing, and validating all file specification changes made to the Company’s platforms. Maintains the integrity and consistency of all parameters including but not limited to valid users, applications, products, types, verifications, subtypes, fields, interfaces, messages, tables, account numbers, and forms
  • Operated as Level 2 Support analyst with focus on continuous improvement
  • Provide input for (cross functional) test-scenarios, participate in test validations and provide some coordination around testing

Experience For SAP Enhanced Business Support Analyst Resume

  • Assist in maintenance / validation of (master-)data where needed
  • Support a suite of technologies and applications including Saas applications such as Salesforce and Java based application
  • Coordinate and collaborate with multiple teams to investigate problems. Track system activity to ensure the service is operational as defined by SLAs
  • Incident management. Ensure incidents, issues and problems are raised with defined time frame and follow service standards
  • Work in a fast paced, dynamic and event driven environment

Experience For Business Support Analyst, Lending Resume

  • Successful implementation of process improvement initiatives
  • Work with service center teams to define requirements, scope the project, perform testing and manage implementation of new projects and enhancements to current builds
  • Maintain OnBase documentation by writing and updating procedures, training material and business processes
  • Improve processes by studying current practices, identifying bottle-necks and recommending modifications to eliminate constraints
  • Define, maintain, create and generate reports.
  • Maintain user access within the system defined by security requirements
  • Understand OnBase features and provide recommendation for application to business processes
  • Maintain and manage changes to data assets to ensure ongoing accuracy, such as add a new agency, add a new queue, complete the assessment of a new Service Centre

Experience For Resource & Business Support Analyst Resume

  • Reprocess ad hoc data ETLs, manage exceptions when they arise (unexpected or data not available at extraction, failure of ETLs), including identifying cause and implementing workaround and / or permanent fixes
  • Working knowledge of data warehouse design and implementation; Logical Data Model design (dimension and fact tables), data profiling, ETL processes
  • Be the key support contact person for EU business for immediate issues, during EU working hours
  • Take a lead role in liaising with external vendors for software update, delivery and support
  • General understanding of transactional database model and database normalisation
  • Participate in troubleshooting and solution design investigations for projects related to any of the above
  • Develop, maintain and update business process documentation and knowledge articles about data / ETL processes support tasks
  • Support e-comm operations for Hybris, OMS (Manhattan EOM), fulfillment partners (arvato, …), masterdata
  • Liaise with internal (devops, SAP teams, e-comm ops, retail ops, Retail IT, Wipro, Cognizant) and external (arvato, …) partners

List of Typical Skills For a Business Support & Analyst Resume


Skills For IT Business Support Analyst Resume

  • Provides cost effective first-level business support, using Bank Policies and Guidelines and the DCO Database
  • Very strong work ethic and ability to take ownership and deliver to demanding deadlines
  • Experience in SQL and programming languages
  • Experience in trading operations
  • Experience managing business critical incidents
  • Experience working in a front-office support environment
  • Experience in providing Help Desk services
  • Experience in implementing Oracle Financials solutions in a Public Sector environment
  • Experience in working with Department of Defense (DoD) agencies

Skills For Clinical Business Support Analyst Resume

  • Good working knowledge of SOX-404 requirements and compliance
  • Strong team player, able to work with other team members across the CASS Office
  • Experience in SAP or any other financial system is an advantage
  • Experience in financial analytical field are required
  • Experience in SAP ECC configuration
  • Experience in group communication, demonstration, and presentation
  • Technical support experience in a computer-related area (Technological and/or Consultancy companies)
  • Extensive years of experience in a hands-on support role

Skills For Business Support Analyst, Century City Resume

  • Strong ability in use of Microsoft Applications (Word, Excel, PowerPoint)
  • Experience in Oracle E-Business Suite R11i or R12
  • Analyzing user access management process feedback, working with US compliance team and GUMS (Global User Management System team)
  • Working knowledge of hardware and networks
  • In depth knowledge of Operation processes including but not limited to manufacturing, warehousing, transportation, quality and supply chain
  • Assist Finance during closing and reporting periods
  • Provides support in the handling of questions by evaluating exceptions, operational risk and/or resolution of errors or delays

Skills For KYC Business Support Analyst Resume

  • Some understanding of Membership, Enrollment, Billing as it relates to healthcare insurance
  • General understanding of architectures, analytical and design techniques, database technologies, and programming languages
  • Advantages: survey making and evaluating
  • Advantages: survey making and evaluating,
  • Incident and problem management in a global organization including reporting
  • Take care for CSFC branding, bring new ideas how to emphasize CSFC’s global reach out, ask for feedbacks (survey, personal, etc.)

Skills For Onbase Business Support Analyst Resume

  • Create and monitor formal training agreements between customer and Pratt & Whitney Customer Training
  • Support users in the use of SAP by providing necessary training and advice
  • Provide exceptional customer service to Business Partners calling in for support
  • Rigorously follows defined staffing schedule to ensure optimal Customer Service
  • Maintains a close partnership with business users to identify and lead efforts in developing solutions for gaps in support processes
  • Teach project and/or other support team resources about specific application functionality either through formal or informal training

Skills For Junior Business Support Analyst Resume

  • Knowledge with Software Development and Programming
  • Utilizes substantial and broad application knowledge to lead the development and facilitation of application training sessions as requested by business users
  • Reviews and suggests improvements for troubleshooting documentation to assist in the resolution or elimination of incidents
  • Proficiency with PowerPoint and Word for management presentations, procedure flowcharts, resource modeling
  • Provide technical support (Fund setup, ISA requests, Virtual tickets) for daily operational processes, respecting agreed service levels
  • Act as the ‘go to’ resource for reporting to ELT and distribution development, on SOURCE, salesforce and Qlik data
  • Develop strategic partnerships with internal business, IT groups and external vendors and act in a ‘forward thinking’ capacity for assigned system(s)

Skills For Csfc Core Team Business Support Analyst Resume

  • To provide technical support; answering support queries via phone, email and in-person from employees resolve SAP problems
  • As a member of the SOX Management Team assist with SOX testing and other requirements necessary to maintain compliance
  • Some working knowledge of computer equipment
  • Support current DS&A on-boarding process, request submission and approval workflow
  • Coordinate with Resourcing and Vendor Management and external teams
  • Attention to detail such as ensuring inquiries are acknowledged and resolved in a timely fashion
  • Work as part of global team on market-leading system's implementation

Skills For SAP Enhanced Business Support Analyst Resume

  • System maintenance through evaluating the need and use of document types, keywords, workflow processes, reports and automated jobs
  • Provides tier one level support and training for end users
  • Monitor and maintain end to end business as usual data processing procedures
  • Educated to A-Level standard with topics and qualifications suitable to an IT Role
  • Sound judgement and common sense
  • Able to work under pressure and with short timelines

Skills For Business Support Analyst, Lending Resume

  • Escalate issues when the solution is unknown or cannot be found
  • Resolve 80% of calls at first point of contact
  • Provide navigational support for designated platforms e.g. Pathway/Customer Connect, Optimizer, etc
  • Notifies and provides regular updates on operational issues to business partners
  • Support customers in English (English and French required for the Montreal Site)
  • Able to identify when an issue requires escalation
  • Ensures Escalation Process is followed
  • Understands and follows regulatory and compliance procedures

Skills For Resource & Business Support Analyst Resume

  • Under limited supervision develops and recommends improvements to advanced and complex application- specific support processes and procedures
  • Utilizes substantial and broad application knowledge to be a key participant in the research, evaluation and recommendations of technology solution alternatives
  • Past project and change management experience
  • Process / system integration experience
  • Working knowledge of Purchasing, Pricing, and Commodity Trading
  • In depth working knowledge of Sales Order/Quotation Management (Marketing and Sales) and Order to Cash end to end processes and peer areas
  • Monitor service calls and prioritise with the business functions to ensure all issues are prioritised and communication is maintained with the caller to achieve SLA’s
  • Basic financial knowledge – revenue cycle oriented

List of Typical Responsibilities For a Business Support & Analyst Resume


Responsibilities For IT Business Support Analyst Resume

  • Troubleshooting and solution design
  • Prepare written reports including monthly metrics and give presentations to internal and external customers
  • Knowledge of Order Management System, payment provider
  • Identify incidents of significance through fusion of current and historic threat data; determine impact, urgency and audience to whom prevention, detection, mitigation and remediation guidance would be most beneficial, particularly in the EMEA region
  • Routinely liaison with a variety of external partners in the EMEA region to build greater situational awareness for the Cyber Security Fusion Center and its partners

Responsibilities For Clinical Business Support Analyst Resume

  • Fluent level of English both spoken and written, native level of Slovenian
  • Advanced level of Microsoft Office – especially Microsoft Excel and PowerPoint
  • Professional humility and willingness to improve his/her knowledge continuously
  • Team player attitude with accurate and result-oriented work moral
  • Business or Technical support background

Responsibilities For Business Support Analyst, Century City Resume

  • Execute all assignments in accordance with established Service Level Agreements (SLA’s)
  • Facilitate cross-functional discussions
  • Customer oriented and strategic mindset
  • Keep tight deadlines, handle stress, coordinate and help colleagues’ work
  • Cover letter (maximum of 1 page)
  • Command of Excel tasks such as pivots, data links, vlookup
  • Experience in Previous experience with one or more of the following workstreams: Procure to Pay (P2P), Order to Fulfill (O2C) and Budget to Report (B2R), Cost Accounting (CA), Time and Labor (T&L)

Responsibilities For KYC Business Support Analyst Resume

  • Familiarity with a Project Delivery Process (PDP) Methodology
  • Familiarity with a Requirements Analysis and Solution Design process framework
  • In depth working knowledge of Sales Order/Quotation Management (Marketing and Sales), Direct Store Delivery, and Order to Cash end to end processes and peer areas
  • Business owner approach

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