Sales & Retention Resume Sample

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Jamey Renner
464 Windler Drives,  Dallas, TX
+1 (555) 127 6496

Work Experience

Customer Contact Center Sales & Retention Director
11/2016 - PRESENT
Boston, MA
  • Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
  • Acquire new small group accounts through brokers and strategic partnerships
  • Generate lead activity and prospect new, alternative partnership opportunities
  • Gather, analyze and present competitive intelligence to the Sales and Strategy business areas
  • Develop business strategies and utilize selling techniques to acquire new business
  • Execute retention strategies and manage a sizeable book of business
  • Identify opportunities for specialty sales penetration and upsell (dental, vision, life, disability)
  • Resolve customer issues in a timely manner
Sales & Retention Representative
01/2014 - 10/2016
San Francisco, CA
  • Sales, customer service related work, and/or fitness experience
  • Responsibility for all sales and retention for $400M Professional Information Business
  • Lead complex teams of approximately 200 new sales reps in achievement of $75M in new sales
  • Lead team of approximately 50 retention experts in support and renewal of over $300M in recurring revenue
  • Create and implement strategies to increase retention rate by 1% annually across 35,000 customers
  • Implement programs to reduce employee turnover of sales reps by 20%
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Demonstrates a sense of urgency and assures all customer issues are resolved in a timely fashion
  • Knowledge of sales techniques and closing skills
Retention Sales & Service
12/2006 - 11/2013
Phoenix, AZ
  • Manage activities to reinforce customers’ expectations of excellent customer service delivery
  • Related business experience
  • Handle multiple tasks or projects
  • Manage service contract renewals
  • Manage a functional unit involving sales
  • Working with Outside Sales Representatives to help keep existing customers
  • Experience with MS Office Suite - Word, Excel, and Outlook


University of Phoenix - Northern Nevada Campus
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Experience in developing broker and/or customer relationships and strong managed care knowledge and negotiation skills required
  • Proven problem solving skills and ability to provide solution selling to clients
  • Retaining our customers by utilising your influencing and listening skills
  • Experience of using coaching models to improve and drive performance
  • Experience of leading sales people within a telesales environment
  • Be able to demonstrate a clear understanding of the full sales cycle
  • Experience in developing customer relationships

How to write Sales & Retention Resume

Sales & Retention role is responsible for negotiation, broker, insurance, customer, events, travel, telecommunications, developing, education, collections.
To write great resume for sales & retention job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales & Retention Resume

The section contact information is important in your sales & retention resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales & Retention Resume

The section work experience is an essential part of your sales & retention resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales & retention responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales & retention position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales & Retention resume experience can include:

  • Motivating and driving performance within a team of high achieving sales professionals
  • Working within a dynamic fast paced sales office
  • Assign leads to Account Managers after qualifying and scheduling an appointment
  • Re-sell / sell the value of our products and services to customers by aligning product features with our customers’ needs
  • Share a room with others performing similar work
  • Develops strategies and utilizes selling techniques to acquire new business

Education on a Sales & Retention Resume

Make sure to make education a priority on your sales & retention resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales & retention experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales & Retention Resume

When listing skills on your sales & retention resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales & retention skills:

  • Experience in the following field
  • Experience in developing customer relationships required
  • Commercial experience in a telephone/ sales based role/Retail sales role in a targeted environment
  • Outbound sales experience (Desirable)
  • Team management experience in a high activity telesales environment
  • Evidence of success in a retention's based sales role or retention's sales management role

List of Typical Skills For a Sales & Retention Resume


Skills For Sales & Retention Representative Resume

  • We care about the purchases our customers make and want to protect their interests by ensuring the customer isn’t left vulnerable
  • Responsible for meeting conversion and volume targets in line with the departments needs
  • Act with integrity at all times – placing the customer at the heart of all the decisions
  • Act with integrity at all times - placing the customer at the heart of all the decisions
  • A blend of inbound and outbound calls

Skills For Customer Contact Center Sales & Retention Director Resume

  • The customer always comes first – Our approach is consultative and not pushy
  • A highly motivated attitude to targets
  • Goal orientated with a passion to succeed
  • Flexibility to go the extra mile in order to achieve personal and team targets
  • Competitive attitude with a resilience and determination to succeed
  • The ability to inspire, motivate and develop a team of Retention Sales Executives

Skills For Inside Sales Retention Resume

  • Work in a room with continuous noise
  • Work in a structured environment with adherence to firmly scheduled break times
  • Sales license required by day one of employment
  • Travel to prospective and assigned brokers as needed
  • Acquires new small group accounts through brokers and/or directly to customers
  • Prospects accounts and produces revenue through new sales
  • Generates lead activity and makes sales calls

Skills For Insuance Sales / Retention Specialist Resume

  • Identifies opportunities for penetration sales
  • General Call Center environment
  • Be on the phone approximately 6 hours a day
  • Travel up to 50% within a territory required
  • Sales License required by day 30 of employment
  • The basic salary for the role is up to £25,000 pa with a realistic OTE of £45,000
  • Genuine career opportunity – Head of Sales promoted internally and 100 % of senior sales managers promoted from within

Skills For Sales & Retention Executive Resume

  • Defined career path/clear progression opportunities within a FTSE 250 organisation
  • Genuine career opportunity - Head of Sales promoted internally and 100 % of senior sales managers promoted from within
  • Analyze and solve problems. Gather data, compile information, and prepare reports
  • Commitment to provide superior client service
  • High energy, self-motivated individual with the ability to take ownership for issues
  • Offer New Customer Specials and set up paperwork
  • Enter pertinent prospect information into our Employee Lead Portal
  • Professional and credible
  • Sales License required

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