Sales Operations Resume Sample

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Effie Mayer
99066 Freddie Square,  San Francisco, CA
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Work Experience


Senior Sales Operations Analyst
09/2016 - PRESENT
Detroit, MI
  • Develop the overall Sales Operations and Customer Service strategy that develops a customer-centric focus and achieves sales and supply chain objectives. Build and implement the corresponding operating plan that achieves the strategy
  • Partner with Sales leadership on business planning and strategy for their respective sales areas
  • Support and some cases drive sales planning to help ensure overall sales objectives are achieved, including promotion planning
  • Drive formation of strategy and supporting portfolio of projects for Sales & Operations
  • Provide governance and support of entire DSW Inc. portfolio by serving on Transformation Steering Committee. Leads decision making process and is accountable for all portfolio decisions
  • Communicate regularly to DSW leadership, providing portfolio updates, strategic adjustments and recommendations
  • Key strategic partner to Sales & Operations leadership team, including COO
  • Skilled in managing and developing people and providing coaching and feedback to encourage and motivate individuals and groups
Sales Operations Coordinator
07/2009 - 06/2016
San Francisco, CA
  • Coordinate the maintenance and enhancement of Sales tools in accordance with system requirements and sales reps’ needs in order to efficiently roll out and develop enhancements that proactively support our sales goals
  • Support business owners’ finance needs, especially during Problem Solving Processes (PSP’s)
  • Successful business analysis roles within Videojet or B2B business
  • Able to understand and process qualitative and quantitative data, and synthesize in simple standard models and templates
  • Experience developing dashboards and reports, extracting data from different sources, including Oracle’s Business Intelligence tool (OBIEE), Salesforce.com, and Oracle ERP
  • Confident self-starter that can work independently and take action with a relentless focus on continuous improvement
  • Experience with Annual Planning and monthly sales forecasting processes
Sales Operations Intern
04/2005 - 05/2009
New York, NY
  • Proven strategic problem solver with a track record of delivering original solutions backed up by strong empirical analytics
  • Able to analyze current work processes and systems and recommend improvement opportunities to senior management
  • Capable of communicating clearly, articulately, and effectively with co-workers and clients in one-on-one and group situations with ability to influence groups of support organizations to achieve goals
  • Provide written and verbal coaching to associates in order to build confidence and motivate them to call on senior McDonald’s (customer) executives on a local and national level
  • Lead cross functional (Finance, Marketing, Supply Chain Operations) internal McDonald’s Division interactions and external McDonald’s owner operator, supplier, senior leadership, and diversity owner operator association(s) engagement
  • Steward The Coca-Cola Company system cross-functional team members to develop and implement business plan/solutions that meet the McDonald’s (customer) needs and drives beverage category incidents
  • New Member Growth

Education


Lawrence University
2000 - 2005
Bachelor's Degree in Business

Professional Skills


  • Excellent communication skills, cross functional experience and strong interpersonal skills
  • Demonstrated solid analytical skills; problem-solving skills and advanced Microsoft Office skills
  • Proven stakeholder management skills – including managing multiple partners simultaneously, and strong influencing skills (at all levels of an organization)
  • Has passion, creativity and excellent communication skills (written and verbal) balanced with strong business acumen and selling skills
  • Excellent communication skills - demonstrating high level writing and verbal skills
  • Strong Excel skills pivot tables, VLOOKUPs and data analytics skills
  • Collaborate with a wide range of professionals, strong oral and written communication skills, good judgment, time-management skills, and creativity

How to write Sales Operations Resume

Sales Operations role is responsible for analytical, business, excel, interpersonal, advanced, presentation, microsoft, organizational, powerpoint, organization.
To write great resume for sales operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Operations Resume

The section contact information is important in your sales operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Operations Resume

The section work experience is an essential part of your sales operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales Operations resume experience can include:

  • Admin orientated and attention to detail, good time management and planning skills (can prioritize effectively)
  • Excellent analytical skills combined with strong business judgment and strong finance & accounting knowledge
  • Strong relationship building skills and able to navigate and effectively manage business successfully in a matrix organization
  • Exceptional writing skills and a knack for conveying an engaging and inspiring tone through words, including professional and diplomatic email-writing skills
  • Experience as a financial, operations, or marketing analyst with strong analytical skills
  • Strong professional and proactive communication skills including the ability to work in a team environment; solid written and verbal communicator

Education on a Sales Operations Resume

Make sure to make education a priority on your sales operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Operations Resume

When listing skills on your sales operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales operations skills:

  • Excellent interpersonal relationship skills and the ability to effectively communicate with all levels within the organization
  • Excellent interpersonal, leadership and collaborative skills to work effectively with cross-functional teams throughout organization
  • Very strong analytical skills AND interpersonal skills
  • Advanced spreadsheet skills, including proven experience managing and summarizing large and diverse data sets, compiling sales reports, and performing analyses
  • Strong management and leadership skills with a proven track record of developing and executing strategies and building organizations
  • Demonstrated strong communication and problem solving skills

List of Typical Experience For a Sales Operations Resume

1

Experience For Senior Sales Operations Analyst Resume

  • Capture and analyze various metrics to ensure that the sales team operates effectively and efficiently
  • Strong strategic planning skills combined with exceptional execution
  • Strong interpersonal, communication (verbal and written) and problem solving skills required
  • Strong analytical and well-honed organization skills
  • Strong customer service & organizational skills
  • Results and detail orientated Excellent leadership, organizational, and problem solving/decision making skills
  • Strong analytical skills, able to develop or oversee advanced quantitative analysis
  • Excellent written and verbal communication skills, ability to position new ideas and initiatives and gain buy-in and support
  • Excellent phone skills to communicate with confidence and with the ability to inspire others
2

Experience For Sales Operations Coordinator Resume

  • Microsoft Office skills, particularly building advanced Excel files using macros and formulas, are required
  • Work with CRM team to ensure Synergy is being used effectively by central and regional teams and maximise interaction with Dealer Communication System (DCS)
  • Develop merchandising processes and tools to ensure deliverables effectively meet retailer specified guidelines
  • Experience in a role that requires impeccable time management, prioritization based on business needs and attention to detail and organization
  • Intermediate to advanced PowerPoint and Excel skills (e.g. pivot tables, v lookup)
  • Advanced Microsoft Office skillset, most importantly Microsoft Excel
  • Flexible and able to change priorities quickly, capacity to manage multiple priorities
  • MS Office Skills as well as Crustal reporting
  • Possesses superior problem solving and analytical skills
3

Experience For Director of Sales Operations Resume

  • Executive presence; exceptional presentation, written, and oral communication skills
  • Communicate effectively with internal and external customers of all levels
  • Exceptional verbal and written communication, interpersonal and organizational skills
  • Advanced skills in Excel including analyzing, combining and manipulating large data sets from multiple sources
  • Professional and diplomatic email-writing skills
  • Work experience in a quantitative field or equivalent educational experience
  • Proven experience in managing regional or global sales and marketing operations
  • Effective at building strong relationships with people across all levels of the organization
  • Highly tuned negotiation and conflict resolution skills
4

Experience For Sales Operations Associate Resume

  • Program Management training or demonstrated experience
  • Coordinating the creation of the technical demonstration material, ensuring timely delivery and consolidation
  • Experience in analyzing sales processes, understanding use cases for key systems and developing business requirements
  • Heavily results-oriented; strong track record in meeting and/or exceeding revenue targets as a top performing enterprise software sales leader
  • BS/BA in Business, Accounting, Economics, Marketing or Finance and 5-10 years of experience in Human Resources, Finance or Sales Operations
  • Work with finance and sales teams to ensure effective planning, roll out of targets, compensation plan and accurate forecasting
  • Experience leading business transformation initiatives for a high performing sales organization
  • Support VCI Customer Experience initiatives, including internal/external communication and reporting
  • Experience developing and managing sales compensation plans
5

Experience For Sales Operations Intern Resume

  • Creates visibility and recognizes achievements of Functional Strategies, Priorities and Outcomes; clearly defines “succeeding” outcomes (Individually and team)
  • Good self-organization, multi-tasking ability, flexibility
  • Working cross-functionally with sales, sales leadership, sales systems, or sales operations, 3-4+ years professional experience
  • Administrative experiences in a corporate environment providing administrative support at an executive or senior executive level
  • Experience in a business related function, preferably finance, accounting, or compensation
6

Experience For Sales Operations Director Resume

  • Certified Salesforce.com administrator or equivalent experience
  • Experience in a Sales Operations role in the past
  • Consistently assesses both team and individual progress and performance on Functional Goals, Priorities, and Outcomes
  • Embraces change, personal growth, constructive dissent and demonstrates the ability to unlock potential of the team
  • Collaborate with the sales and the central commercial excellence team to develop solutions to Salesforce.com effectiveness challenges
7

Experience For Sales Operations Program Manager Resume

  • Work with the Ad Sales team to research, evaluate, and prioritize leads
  • Work related analytical experience
  • Intermediate Knowledge and experience of Salesforce.com
  • Relevant experience in strategy, sales operations, or management consulting
  • Strong aptitude and proficiency using Salesforce.com
  • Manage time and multi-tasking with importance. These are critical to be able to prioritize and meet deadlines
  • Build and maintain strong working relationships with internal and external customers and suppliers
  • Balances conflicting resources and prioritizes demands
8

Experience For Sales Operations Supervisor Resume

  • Experience working with offshore resources is highly desirable
  • Experience with large data sets, process definition, presentations, and forecasting is highly desired
  • Proven ability to collaborate with Sales, Product Line Management, Finance, R&D and other functional areas
  • Post sales or sales operations experience
  • Business sales process improvement/management experience
  • Craft evidence to support a point of view and draw definitive conclusions and present findings in written and verbal formats to be reviewed by executives
  • Recognize priorities & multi-task
  • Experience is setting guidelines, managing activity (both your own and other people’s), and creating and enforcing set processes
9

Experience For Sales Operations Leader Resume

  • Previous experience managing high performing sales teams (named accounts or geography)
  • Demonstrated problem solving ability, and comfort dealing with ambiguity
  • Strong consulting background: 3+ years in a management consulting firm; or
  • Experience creating and executing sales activities that are measured for success
  • Strong understanding of sales and sales operations processes
  • Experience and comfort level working with C-level executives at Fortune 500 companies
  • Participates in office staff meetings to agree/establish priorities regarding projects, assignments, and goals for the month
  • Operations / consulting experience with sales, finance stakeholders at all levels
10

Experience For Sales Operations Executive Resume

  • Strong Excel technical ability to automate Reports (Pivots, Vlookups, Macros)
  • Relevant experience in marketing, sales, strategic planning and/or sales operations in a technology or Internet company
  • Post-collegiate work experience in a quantitative field (e.g. finance, business analytics, consulting, etc.)
  • Very strong level of influence and decision making ability
  • Experience or Relationships with executives at a high percentage of the identified Global Accounts
  • Experience with EMC, VCE and Pivotal

List of Typical Skills For a Sales Operations Resume

1

Skills For Senior Sales Operations Analyst Resume

  • Core MS Office skills intermediate / advanced: Extensive Excel skills are essential; strong knowledge of PowerPoint and Word necessary
  • Excellent written and verbal communication skills, as well as strong documentation, data management, and analysis experience
  • Strong change management skills, experience with supporting large scale change readiness initiatives
  • Have excellent relationship building skills and strong executive presence
  • Oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong presentation skills with excellent knowledge of Microsoft Word, Excel, PowerPoint, etc
  • Excellent customer and business focus, with strong change management, communication and interpersonal skills
  • Outstanding analytical skills with the ability to utilize both data and experience to solve complex business issues and drive productivity improvement
2

Skills For Sales Operations Coordinator Resume

  • Define and lead BD readiness to ensure effective onboarding of new reps and ongoing skill development of existing to measurably optimize effectiveness
  • Strong communication skills, including establishing credibility and trust with customers and building influential relationships with partners in the business
  • Proven business and data analysis skills including building reports, advanced spreadsheets, and databases to measure business performance
  • Proven ability utilizing analytical and problem solving skills
  • Extensive experience with sales management techniques, with demonstrable skill in maximizing individual/group performance and rewarding strong achievement
  • Keen interest in improving skills and strong demonstration of learning orientation
3

Skills For Director of Sales Operations Resume

  • Assists in the develop and implementation of effective and standardized processes and approaches for effectively opening and operating salons
  • Proven advanced problem solving and analytical skills of highly complex reporting and metrics scenarios
  • Strong skills in OBIEE (Oracle reporting tool) or similar reporting tools
  • Good selling, influencing and negotiation skills
  • Excellent reporting skills on sales and general conditions within office environment
  • Team building qualities and excellent inter personal skills
4

Skills For Sales Operations Associate Resume

  • Advanced Excel skills – with demonstrable experience working with pivot tables, vlookups, fuzzy look-ups, etc
  • Excellent communication & influencing skills across international markets
  • Strong operations management skills, including project and program management, process analysis and design
  • Maintains good working relationships and effectively interfaces with all customers, business units, management and field sales staff
  • Strong Analytical skills and proficiency in using Excel and Power Point
  • Good communication skills both over the phone and in person as this could be customer facing down the road
  • Effective judgment, problem solving/analytical and interpersonal skills; and the ability to interface cross functionally
  • Strong technical acumen, critical thinking and analytical skills
5

Skills For Sales Operations Intern Resume

  • Excellent Chinese and English communication skills with business writing competency
  • Strong analytical, data mapping, Power Point, and excel skills
  • Strong technical web production skills including HTML and CSS
  • Strong nice to-haves: previous quota-carrying and B2B sales experience, SQL, and experience with BI tools
  • Solid experience in a quantitative field or equivalent educational experience
  • Strong team player; developed interpersonal/collaborative skills
6

Skills For Sales Operations Director Resume

  • Strong analytical, written, verbal and presentation skills
  • A creative and resourceful self-starter with excellent interpersonal skills
  • Good communication skills, verbal and non-verbal
  • Strong computer skills with proficiency in Microsoft Word, Excel and Outlook
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and Nordic Language Speaker (Swedish, Danish or Norwegian)
7

Skills For Sales Operations Program Manager Resume

  • Strong analytical skills, disciplined attention to detail, highly organized and thorough
  • Good written and verbal communication skills with the ability to develop and articulate recommendations
  • Effective communication and facilitation skills
  • Proficient Computer skills: MS Office (excel, word and Adobe Acrobat), experience with ERP systems
  • Substantial experience of hospitality experience or Hilton experience
  • Able to communicate in English with good computer skills (MS-Office applications)
  • Strong computer skills, including Microsoft Excel, Word and PowerPoint
8

Skills For Sales Operations Supervisor Resume

  • Strong collaboration skills to lead cross functional partners
  • Effectively operate with high energy and flexibility in a fast-paced, constantly evolving global environment, which includes off-hours support
  • Strong project management skills and the ability to collaborate cross-functionally, adding value to the entire organization
  • Strong communication and interpersonal skills. Articulate, persuasive and helpful communication style
  • A strong communication skills and ability to interact with internaland external partners
  • Keen attention to detail, and excellent communication skills
  • Communicator: Excellent presentation and written skills with ability to correspond at multiple levels of management required
9

Skills For Sales Operations Leader Resume

  • Fluent in English with excellent communication skills - both written and verbal
  • Possesses a combination of good process, conceptual, business analysis and problem solving skills
  • Strong business acumen, financial, analytical and problem solving skills
  • Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvement
  • Able to work effectively with individuals at varying levels of the organization with a demonstrated ability to create, build, and maintain relationships
  • Strong presentation skills - face to face, webinar, phone
  • Demonstrated people and leadership skills
  • Strong written and verbal communication skills, able to summarize information coherently
  • Coaching, facilitation and team building skills
10

Skills For Sales Operations Executive Resume

  • Marketing & finance skills
  • Outstanding communication and analytical skills
  • Being able to communicate effectively at all levels in hierarchy is essential
  • Identifying the future-state people skills, industry best practices and systems or tools needed to optimize our sales operations organization
  • Reporting – Provide weekly / monthly / quarterly Insights as required to evidence effective management over the key responsibilities of the area
  • Understanding of Field Sales organizations, with prior experience in pipeline analytics
  • Knowledge of solution-based selling strategies and demonstrated experience applying/coaching these techniques

List of Typical Responsibilities For a Sales Operations Resume

1

Responsibilities For Senior Sales Operations Analyst Resume

  • Manage and support 10-12+ person team that is responsible for all campaign executions, ad trafficking and delivery, ad sales operations and product launches that have impacts to advertising
  • Work with cross functional teams including Sales, Product, Tech, Creative, Business Development, Broadcast Operations and Business Intelligence to lead, recommend, test, QA and implement new ad products, sales processes and solutions
  • Continually evaluate advertising solutions and team structure to improve day to day business operations. Identify process inefficiencies and make ongoing recommendations for streamlining systems and improving operations workflow
  • Evaluate, liaise and support multiple key external partners and internal stakeholders for incremental local and national revenue opportunities, including Audience Extension and remnant partnerships
  • Strong communication skills / ability to communicate effectively with “C” level
  • Metrics Mindset... strong analytical skills with experience implementing key metrics to help guide our decision making across our group
  • A strong team player with excellent communication & interpersonal skills
2

Responsibilities For Sales Operations Coordinator Resume

  • Strong communication skills and able to operate successfully within a matrix management environment
  • Strong time management skills with the ability to multitask while coordinating multiple priorities
  • Communication – Strong oral, written and interpersonal communication skills. Good business and interpersonal instincts, judgment and high integrity
  • Strong interpersonal skills; demonstrated ability to work with colleagues and clients in a consistent professional manner
  • Strong communication skills including advanced Powerpoint/presentation abilities
  • Detail-oriented, team player with good organizational, problem solving, and communication skills
  • Proven presentation skills to conduct sales certifications and group training as needed
  • Strong organisation skills together with a drive to meet required deadlines
  • Strong interpersonal and organizational skills, team player, fast learner
3

Responsibilities For Director of Sales Operations Resume

  • Strong communications skills - oral, written and presentation
  • Creative leader, financially astute with strong commercial, contractual & negotiation skills
  • Communications – Ability to communicate and influence up and down the organizational matrix. Strong presentation skills
  • Strong technical skills, including high levels of proficiency with Excel, Word, and PowerPoint and Sales Force
  • Strong system and process skills with focus on Continuous Improvement
  • Strong analytical skills with a detail oriented approach
  • Approx. 3+ years of technical/business experience in collating, interpreting and presenting data (including spreadsheets) effectively
  • Demonstrated analytical, communication (oral and written), conflict resolution, multi-tasking, problem solving and time management skills
  • Strong communication (oral and written), analytical, decision making, negotiating, process management, project management and organizational skills
4

Responsibilities For Sales Operations Associate Resume

  • Strong analytical skills and working with large amounts of data
  • Strong, positive influencing skills
  • Excellent planning and organizational skills with adaptability to help where needed
  • Strong reasoning and analytical skills to resolve issues
  • Excellent written and verbal communications skills including large group presentations
  • Strong interpersonal skills with ability to work independently and within a team
5

Responsibilities For Sales Operations Intern Resume

  • Strong MS Office Skills (proficiency in Excel, Word, Access, PowerPoint, SharePoint)
  • Proven ability to organize and prioritize work and manage projects in a timely and effective manner
  • Strong communications skills: written, verbal and presentation
  • Oral communicationthe individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
  • Internal sales monitoring, data consolidation and reporting : Consolidate markets feedbacks within MSR (Monthly Sales Reporting) files
  • Creative problem-solving skills; exercises sound judgment in decision-making and able to articulate the "why" within the Lighting team
  • Customer service skills (telephonic and face to face), demonstrating a sense of urgency and ownership for resolving client issues
  • Experience with large data sets, reporting, data validation, and understanding sources and flow of data is required
  • Executive Presence with outstanding communication, collaboration, strategic thinking and continuous improvement skills
6

Responsibilities For Sales Operations Director Resume

  • Collaborate with outside sales/relationship managers to effectively manage the sales pipeline and assist in handling transactional customer queries
  • Advanced systems skills, including Excel (formulas, macros, pivots)
  • Experience working with a web-based CRM system is required, with a strong preference for Salesforce.com
  • Demonstrated experience in generating executive level sales reports & dashboards
  • Superior communication skills - listening, written, verbal, interpersonal
  • Proficient in Microsoft Suite skills
7

Responsibilities For Sales Operations Program Manager Resume

  • Integrative thinker: able to foresee potential issues and concerns to effectively plan and manage
  • Prior retail solutions/activation sales experience
  • Success driven manager/leader who has demonstrated 2+ years of experience in a production or contact/call center environment
  • Strong experience of successfully leading teams in different countries remotely
  • Strong experience presenting to sales team & leadership
8

Responsibilities For Sales Operations Supervisor Resume

  • Exceptional organizational, time management and record-keeping skills
  • Advanced written and verbal skills in English is required
  • Change Enabler – Stakeholder management skills are evident. Ability to treat sensitive/confidential information with appropriate discretion
  • Strategic thinking and planning skills in order to insure continued growth
  • Experience with establishing sales best practices and processes rapid growth stage companies, and demonstrated ability adapting to rapid growth
  • Experience with data validation, data entry, manual review of data, data cleaning and value mapping
  • Team player skilled in developing strong cross-functional relationships
  • Basic data modelling and database design skills
9

Responsibilities For Sales Operations Leader Resume

  • Basic data modeling and database design skills
  • Prior working experience in or exposure to EMEA region
  • Ales Operations experience or similar role; strong understanding of Sales organizations at corporate, field and channel levels
  • Effectively communicate in English both verbally and in writing
  • Solid experience in working with direct sales organization
  • Identifies training opportunities for new hires, sales skills development, product knowledge, industry knowledge, etc
  • Experience in Sales operations with a strong focus in maintenance renewals
10

Responsibilities For Sales Operations Executive Resume

  • Strong financial and general business management experience to create project budgets for client RFPs
  • Prior experience with CRM (e.g. Salesforce), and ability to build reports and dashboards
  • Effectively work with Porsche internal and external personnel and outside vendors
  • Interpersonal skillsthe individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
  • Training... skilled at creating and putting training in place to help scale learning for a fast growing and expanding organization
  • Cleansing POS data, validating pricing and generating credit memos in CRM tools on a daily basis
  • Working with VP Sales to validate pipeline opportunities
  • Analyzing complex statistical data for effective management of allocated resources
  • Participate in high priority projects including strategic planning, territory optimisation, forecast modelling for EMEA territory

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