Reverse Logistics Resume Sample

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Ellie Homenick
4401 Camila Loop,  Boston, MA
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Work Experience


Reverse Logistics Manager
02/2017 - PRESENT
Detroit, MI
  • A track record of accomplishment and driving improvements across big and complex organizations
  • Proven experience in an operations environment with a keen focus on driving cost out of the business
  • Proven ability to develop strategic relationship amongst business partners and influence the decisions across multiple countries
  • Self-starter mentality with keen attention to detail and ability to work in a fast-paced environment
  • Innate curiosity and enjoyment of working with large sets of data
  • This role has regular interaction with business teams and senior leadership and requires strong interpersonal and communication skills
  • Create, maintain, and review the global reverse logistics process to maximize customer satisfaction and minimize cost
Reverse Logistics Analyst
04/2012 - 10/2016
Dallas, TX
  • Reporting & Analytics: Be a number savvy Manager who can build and grow our internal reporting
  • Develop & Optimize Processes: Scale returns processes to allow the business to efficiently operate
  • People Management: Engage with various cross-functional teams to investigate performance issues & get their buy-ins to push through initiatives that can help improve our Returns service
  • Relevant experience in project management, engineering, or operations management
  • Experience within a fast-moving technology driven businesses preferable
  • Good communication skills and people management capability
  • Detail-oriented and strong problem-solving skills
  • Direct service and repair FP&A for the Americas, including warranty cost,
  • Proven peoples’ management skills
Reverse Logistics Undergraduate Internship
07/2006 - 02/2012
Boston, MA
  • Monitor shipment transit time, initiate root cause and corrective actions when deviations are noted
  • Route all reverse shipments with approved carriers to ensure lowest cost pricing and agreed upon service levels
  • Identify opportunities for process improvement and cost savings
  • Support tender activities as it relates to reverse logistics
  • Issue call tags with Small Parcel Providers for product returns
  • Prepare Manufacturing Affidavits and provide related Information for U.S. Customs to meet Chapter 98 requirements
  • Audit freight invoices – if not handled by our freight payment provider
  • Maintain Proof of Delivery (POD) files and import documentation per customs requirements
  • Planning & Forecasting: Understand customer demand patterns & seasonality to efficiently plan & forecast Returns volumes

Education


Northeastern University
2001 - 2006
Bachelor's Degree in Related Field

Professional Skills


  • Strong analytical skills with basic understanding of statistics and reverse logistics' best practices
  • Strong analytical & organisational skills backed with formal training in logistics
  • Strong analytical skills with basic understanding of statistics and reverse logistics’ best practices
  • Strong professional etiquette, organizational and analytical skills
  • Strong interpersonal skills and ability to work with cross functional teams and external vendors
  • Experience in LEAN, Six Sigma, PMP and/or other related background and skills
  • Solid process and document writing skills

How to write Reverse Logistics Resume

Reverse Logistics role is responsible for analytical, basic, training, statistics, procurement, retail, finance, credit, integration, mac.
To write great resume for reverse logistics job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Reverse Logistics Resume

The section contact information is important in your reverse logistics resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Reverse Logistics Resume

The section work experience is an essential part of your reverse logistics resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous reverse logistics responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular reverse logistics position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Reverse Logistics resume experience can include:

  • Superior interpersonal skills; strong verbal and written communications and presentation skills
  • Senior level experience over budgeting, P&L’s, and activity based costing. Ability to write, speak and present effectively and persuasively at all levels
  • Cross-functional relationship building skills
  • Significant proven relevant experience
  • Great organizational and follow-up skills
  • Knowledge and experience managing third party service providers within the region

Education on a Reverse Logistics Resume

Make sure to make education a priority on your reverse logistics resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your reverse logistics experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Reverse Logistics Resume

When listing skills on your reverse logistics resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical reverse logistics skills:

  • Strong stakeholder engagement and change management skills across all levels
  • Solid financial skills in business case development (desirable)
  • Experience in diverse background of upper management across operations, warehousing, manufacturing and logistics
  • Experience in diverse background of upper management across multi shift operations, warehousing, manufacturing and logistics
  • Experience across the supply chain (transportation, distribution centers, planning, inventory fulfillment)
  • Multi task, set priority, and work efficiently in a high paced environment

List of Typical Experience For a Reverse Logistics Resume

1

Experience For Reverse Logistics Analyst Resume

  • Collaborate with cross-functional teams as needed (Inventory Control, DC, Purchasing, Accounting, etc.)
  • Collaborate with 3PL partnerships in the Returns Processing Center (RPC) Network to drive continuous improvement and operational and cost efficiencies
  • Continuously analyze ways to maintain supply-chain efficiency and minimize cost for inventory returns / rebalancing / disposition efforts
  • Develop / maintain accurate monthly reporting for leadership review
  • Seek continuous improvement for existing / future reverse logistics processes
  • Capable of working independently (Self-starter / self-motivated)
2

Experience For Reverse Logistics Manager Resume

  • Problem Solve Issues creating static inventories at store / salvage / sort
  • Develop process improvement for booking transport for Retail Extract Recoveries and Returns
  • Define and implement data ingestion process for new RL vendors
  • Build Business Requirement Documents, and track changes to current dashboards for new B2B channel integration
  • Compile vendor s monthly invoice reports
  • Verify costs, flag and troubleshoot discrepancies
  • Understand and explain costs variations Plan vs. Actual
  • Populate multiple performance scorecards and provide insights from analysis for different audiences
  • Plan, design and track pilot initiatives and impacts
3

Experience For Senior Operations Manager, Reverse Logistics Resume

  • Drive team s performance reviews
  • Manage end-to-end returns processes from the RMA authorization through freight returns, returned goods processing, and disposition of returned product including scrap and damaged goods sales
  • Collaborate with 3PL partnerships in the Returns Processing Center (RPC) Network to drove continuous improvement and operational and cost efficiencies
  • Manage a team of Reverse Logistics Field Specialists and Reverse Logistics Analysts
  • Seek industry and organizational best practices; determine value and drive change where appropriate to gain efficiencies
  • Leverage data to develop business impact reports that help reduces costs, increase productivity, and improve customer satisfaction
4

Experience For Program Manager Reverse Logistics Resume

  • Manage and drive improvement across KPIs including, but not limited to, Damage Rate, RMA Process Rate, Cost per Unit (Processing, Repair, etc.), Cost Reduction, Cycle Time, and Recovery Rate on Returned Goods
  • Build and maintain strategic partnerships among key internal stakeholders and outside of the organization with customers and suppliers
  • Foster safety, diversity, integrity, and respect across the organization
  • Leverage data to develop business impact reports that help reduce costs, increase productivity, and improve customer satisfaction
  • Work with Customers on Returns agreements and conditions
  • Work with supplier partners to fulfill return / disposition agreements
  • Perform excess inventory analysis as needed
5

Experience For Senior Reverse Logistics Manager Resume

  • Build / maintain record of reverse logistics procedures
  • Work on special inventory related projects as needed
  • Coordinate with IT department and serve as a QA agent for reverse logistics programs
  • Advanced Microsoft applications knowledge (MS Access, Excel, Word, PowerPoint, Outlook, Power Bi)
  • Interpret data into information and create intuitive reports
6

Experience For Reverse Logistics Program Resume

  • Develop Process to extract static crates from sort sites and salvage yards
  • Develops network of retail / Salvage / Sort contacts
  • Creates systematic balances at retailers and other 2nd leg inventories
  • Extracts static inventory from retailer based on analysis of balance builds
  • Process Recollection of assets from non-authorized and authorized vendors
7

Experience For Core Reverse Logistics Manager Resume

  • Schedules transport for Recovery of Assets
  • Responsible for follow up of unauthorized shipments from customers
  • Lead Process of Rejection and Report on Status
  • Target all Kroger, WM, LL and HEB DC's at least one per year
  • Access proficiency desirable
  • Reconciles Retail DC's
  • BS BA required

List of Typical Skills For a Reverse Logistics Resume

1

Skills For Reverse Logistics Analyst Resume

  • Previous experience with reverse logistics or warranty operations
  • At least 2-4 yrs. of experience in a related field
  • 3PL Vendor Management Experience (desirable)
  • Demonstrated ability to develop viable business processes
  • Has proven abilities in 3PL Vendor Management
  • Has proven abilities in Cost Centre management, vendor negotiations and industrial relations
2

Skills For Reverse Logistics Manager Resume

  • Handle multiple priorities and constraints
  • Experience in product return/reverse logistics management and or service industry with a focus on consumer electronics/high tech industry
  • Strong knowledge of returns management, operations, customs, and warranty support within the Asia Pacific region
  • Partners with key internal and external partners to innovate in customer experience, operational excellence, and environmental sustainability initiatives
  • Develop a strong business relationship with the outsource Service Centre team to drive continuous improvement
  • Support project management by leading timely completion of activities and deliverables across the network and escalating issues and risks as appropriate
3

Skills For Senior Operations Manager, Reverse Logistics Resume

  • Coordinates with a cross-functional team consisting of operations, legal, technology, procurement, merchandising, analytics, and inventory management
  • Provide regular reporting to the Returns Logistics Manager on outsource vendor performance, highlighting any deficiencies
  • Provide technical support and training for new and existing processes, products or services
  • Drive efficiencies into the business tracking and monitoring progress
  • Link across Global/Geo/Nike Tech/Programs regarding process alignment, process impacts, geo specific business plans and considerations
4

Skills For Program Manager Reverse Logistics Resume

  • Working in a fast paced corporate environment
  • Review daily and weekly reporting from the outsource vendor on their performance against agreed targets (KPI’s)
  • Perform large scale data analysis and modeling to identify trends and efficiency opportunities
  • Build cost forecasting and accruals
  • Continuous improvement on the test and repair process
  • Fluency in MS Excel and Google sheets
  • Drive cross functional and cross program alignment at a tactical level
  • Back Log / Wash Metrics
5

Skills For Senior Reverse Logistics Manager Resume

  • Senior level knowledge of operations management including previous experience working with carriers, 3PL’s, RFP’s, routing optimization, lane analysis and procurement best practices
  • Free lunch/food trucks/snacks/drinks; new menu daily
  • Paid holidays and flexible paid time away
  • Your choice between Mac or PC
  • Experience in Supply Chain Operations, including expertise in operating returns and reverse logistics programs and vendor management with both supply chain and disposition channel or liquidation partners
  • Intermediate computer skills (Excel, Access, Word, and JDE)
  • Demonstrated ability to manage multiple tasks/projects simultaneously
6

Skills For Reverse Logistics Program Resume

  • Strong analytical skills, high level of accuracy and demonstrated skills at extracting data from multiple sources and consolidating into management-friendly information that can contribute to solid decision making
  • Supply Chain and/or Transportation experience
  • A passionate, high energy leader who is able to motivate the team and influence others in order to deliver results
  • Domestic Travel Requirements 50%+
  • Customer Service management role within a High-Volume contact center
  • Knowledge in consumer and manufacturer warranties, ACL and after sales support
  • Lead a team and influence program delivery
  • Willingness to support other team members, in addition to normal responsibilities
7

Skills For Core Reverse Logistics Manager Resume

  • Manage all carrier warranty-related issues, escalations, scorecards, QBR’s, etc
  • Manages projects in accordance with HTC’s established program management methodologies. Ensures that multiple projects meet specified timelines and defines performance metrics to validate results
  • Work with buyers to prevent missed return opportunities by identifying returnable items, scheduling of ‘no penalty’ return agreements and returns based on negotiated special buys
  • Oversees operations of multiple outsourced Logistics Operations providers and internal organization. Planning Ordering, Purchasing and Customer Account Specialists in multiple locations
  • Ensures optimum inventory levels at multiple locations
  • Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
  • Coordinating with Sandoz’s returns processor, Sandoz IT, and key Sandoz business owners (e.g. Product Master and Pricing Teams) to ensure product and pricing information to process returns is current and accurate
8

Skills For Reverse Logistics Process Manager Resume

  • Performing trend analytics to reveal root causes and lower Sandoz’s risk and cost of product returns
  • Ownership and responsibility for management of day-to-day outsourced APAC Reverse logistics and returns management
  • Manage returns and reverse logistics performance metrics to include RA cycle time, warranty delivery performance, and credit cycle time
  • Create and manage regional returns operations for both warranty and retail reverse logistics within the region and where applicable within designated countries in the region
  • Partner with regional finance and credit teams to ensure accurate and timely resolution of customer returns processing and related credit memos
  • Lead regional business reviews to ensure product returns operational targets are measured, managed, reported and required actions are being driven appropriately
  • Drive measurable cost savings through accurate returns management, exploring regional logistics opportunities and implementing regional refurb utilization where applicable
  • Highly motivated individual and willing to work independently to achieve the desired goals
9

Skills For Finance Manager Reverse Logistics & Quality Resume

  • Manage the end-to-end performance of APAC reverse logistics operations
  • Self-starter who can define and deliver to objectives and goals
  • Develops reporting metrics and presents data with a clear point of view so that insights can be used to help drive recovery and reverse logistics business strategy
  • Optimizes recovery and profitability by maintaining and improving sustainable operational processes, and external partnerships
  • Performs industry benchmarking, inclusive of working with Merchandising during Vendor Negotiations to ensure that Lowe’s has a best-in-class and favorable returns program
  • Executes the analysis for the end-to-end process of evaluating, proposing, launching, and running recovery and reverse logistics
  • Develops and executes project plans for the launch of new programs, features, and strategies
  • Makes recommendations for contract and process changes to improve damage rates, vendor contribution and overall recovery rates for Lowe’s
  • Facilitate regular meetings with the outsource vendor to review and drive productivity and quality performance
10

Skills For Reverse Logistics Undergraduate Internship Resume

  • Create and maintain the library of process documentation
  • Maintain action register to ensure performance is recorded and necessary steps are put in place to address any process performance gaps
  • High level support for customer escalations
  • Identify data discrepancies and drive corrective actions with Systems, vendors, and PAs
  • Ensure data integrity among different dashboards and data sources
  • File bugs and follow up until resolution

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