Customer Logistics Resume Sample

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Janae Schroeder
72355 Marlin Fords,  Phoenix, AZ
+1 (555) 281 7891

Work Experience

Customer Logistics Manager
04/2018 - PRESENT
Chicago, IL
  • Communicate precise innovative Supply Chain and business solutions to customers and team leaders/members
  • Build strong sustainable business relationships at various levels throughout organization and with key customers
  • Precisely and proficiently conduct strategic business and data analyses and data driven recommendations for improvements and advancements
  • Travel via aircraft(s) (if applicable), and operate and drive motor vehicle(s) for business travel(s) (if applicable), with valid driver license
  • Strong experience in Strategic Network Design
  • Demonstrated experience in enabling value in logistics through collaborating with Supply Chain Partners
  • Experience in developing logistics solutions for ecommerce
  • Experience in driving logistics performance management, across service, network and cost
Customer Logistics Coordinator
06/2014 - 12/2017
San Francisco, CA
  • Manage introduction of new parts
  • Communicate new and changing parts to operations team on a daily basis
  • Visually verify part change on first kit
  • Manage elimination of obsolete parts
  • Ensure seamless transition from old to new part
  • Print material tags and hang in locations
  • Update data in excel engineering change tracker
  • Report vehicle ID for part # changes
  • Report and resolve incorrect part being called for in pick cells
Customer Logistics Internship
05/2011 - 05/2014
San Francisco, CA
  • Previous job experience in one of the core business dimensions
  • We would look at a recent college grad that is moldable
  • Work with GM supply chain department to resolve count discrepancies
  • Ensure updates of GM GEPICS system with countdown on old parts
  • Monitor upcoming breakpoints to ensure Ryder and GM pick sheets reflect parts changing at the same time/vehicle
  • Ensure new parts are on-site and available for use
  • Audit picklight systems for part # updates
  • Perform location audits


University of Virginia
2006 - 2010
Bachelor's Degree in Supply Chain

Professional Skills

  • Complex problem solving skills coupled with excellent interpersonal skills
  • Strong problem solving, negotiating, and decision making skills, with proven ability to manage complex situations
  • Excellent analytical skills and problem solving, including Root-Cause Analysis experience
  • Strong relationship management skills and ability to build strong relationship networks of internal and external people
  • Strong customer service, problem solving, issue resolution, and communication skills
  • Highly motivated, action oriented with strong analytical and problem solving skills
  • Organizational & prioritization skills

How to write Customer Logistics Resume

Customer Logistics role is responsible for leadership, analytical, multimedia, manufacturing, training, intermediate, customer, shipping, retail, finance.
To write great resume for customer logistics job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Logistics Resume

The section contact information is important in your customer logistics resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Logistics Resume

The section work experience is an essential part of your customer logistics resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer logistics responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer logistics position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Logistics resume experience can include:

  • Strong leadership and coordination skills to enable delivery through others
  • Communicating effectively and appropriately with clients, customers, vendors, carriers and teammates
  • Interpersonal skills for coaching and training
  • Prior experience in a scheduling and/or customer service role in a high paced manufacturing environment
  • Effectively communicate with carriers and customers concerning returns and damage product
  • Relationship building skills with internal & external customers

Education on a Customer Logistics Resume

Make sure to make education a priority on your customer logistics resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer logistics experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Logistics Resume

When listing skills on your customer logistics resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer logistics skills:

  • Demonstrated experience working in logistics ideally within consumer goods or retail
  • Strong communication skills in both Norwegian and English
  • Articulate and professional with strong communication skills
  • Excellent Excel skills including macros
  • Excellent technical skills (SAP, SAP IC, Microsoft Excel, Microsoft word, sharepoint)
  • Managing and communicating the tactical details in critical situations effectively and quickly

List of Typical Experience For a Customer Logistics Resume


Experience For Customer Logistics Manager Resume

  • Customer relationship management – effectively deliver communications on service interruptions and product availability
  • Effectively interface with customers, sales, logistics and supply chain management to coordinate and communicate critical information
  • Develop strong customer relationships enabling cross company collaboration for joint value creation
  • Customer-facing experience in a logistics and/or sales role is required
  • One to three (1-3) years experience in warehouse, transportation, logistics or distribution environment
  • Prioritize, organize and accomplish work
  • Develops strong relationships at all levels of the customer’s supply chain
  • One to three (1-3) years of experience in a transportation, warehouse or distribution environment

Experience For Customer Logistics Coordinator Resume

  • Develops strong relationships at all levels of the customer’s supply chain and sales operations function
  • Experience in Inventory, Planning or Purchasing environment
  • Relevant experience in multinational FMCG and/or logistics company
  • Experience of programme management in supply chain & commercial context
  • Managing hourly employees (20-30 associates)
  • Understanding of Quality Processes and Standards
  • Working knowledge with Quality Processes and Standards
  • Being present in Customer’s office and connect regularly with Commercial and Supply Chain personnel of the Customer, to be fully in touch

Experience For Customer Logistics Specialist Resume

  • Resolving issues related to both information and product flow between P&G and Customer and within Customer’s supply and information chains
  • Managing hourly employees
  • Ensuring a high level of accuracy in all levels of documentation – customer correspondence, order forms, contracts, price lists, etc
  • Roofing product knowledge
  • Accounting, business or technical diploma
  • Working knowledge of customer business drivers
  • Generating reports for the sales team and management
  • Maintaining customer data in SAP and Salesforce
  • Maintaining relationships with clients, customers, & vendors to ensure cost and service expectations are met or exceeded

Experience For Customer Logistics Rep Resume

  • Providing a central point of contact for liaison with Account Managers
  • Driver’s Methods Training,Zonar Reporting,Warehouse Labor Planning,Managing Employee Performance; Labor Management (Union); Team Building
  • Coordinate return of refused or rejected product, following up on logistics and accounting ensuring all RMA data is accurately entered into Adage
  • Deliver on all KPI results and cost initiatives through planning, tracking, bold ideas and performing to budget
  • Address and resolve customer concerns regarding shipping, returns and inventory
  • Follow up with production planning and/or logistics ensuring product is released on a timely basis for customer shipments
  • Provide documentation and participate in resolving claims from shipping/inventory issues

Experience For Senior Manager Customer Logistics Resume

  • Coordinate with sales to ensure correct pricing is in the system for accurate billing
  • Thorough understanding of pipeline logistics including batch operations
  • Deliver the agreed customer service levels (CSL) for two our major multiple customers, working closely with our Service Monitoring (SMON) team
  • Access to professional training and mentoring
  • Supply Chain (Forecasting, Planning, Warehouse, Transportation)
  • Route Management, Design and Contracting - Provide routing nstructions for outbound, inbound and international shipments
  • Continually identify areas for improvement, managing projects and championing change both internally and with external partners
  • Be ready, willing, and able to become a true leader
  • Conduct safety training and orientation

Experience For Mgr Customer Logistics Resume

  • Ensure efficient order flow and production information to and from Operations and Shipping
  • Provide accurate and timely feedback to customers regarding order fulfillment
  • Responsible for providing competent and adequate BHGE resources to the project
  • Ensure that BHGE global expertise and learning’s are fully utilized in the project
  • Participate on Joint Forecasting with the Customer

Experience For Regional Director of Customer Logistics Resume

  • · Passionate about doing what’s right
  • Travel up to 10% depending on start-ups
  • Flexible and adaptable to fast changing environment
  • Lead teams across all BHGE Product lines – including our sub-contractors
  • PE / Six Sigma – Green Belt / Lean Manufacturing an asset

Experience For Manager Customer Logistics, Consumer Resume

  • Key Performance Indicators (KPI) reporting to manager pior to distribution
  • Inform plant and supplier of all routing changes, delays, deviations and work to secure alternate plans to support production needs
  • Manage supplier compliance regarding carrier routings and window compliance
  • Assist in layout and optimization for plant warehousing and product flow
  • Create and update processes packaging – data collection and recommendations. Maintenance of PFEP (plan for every part)
  • Monitor load crossing and efficiency on dock floors
  • In Customer facing role

Experience For Senior Manager Customer Logistics Technical Business Systems & Processes Resume

  • Expertise in DOT, OSHA, Worker’s Comp and other state/Federal policies and procedures
  • Be interested in career development for next steps
  • Be familiar with management of critical lanes (automotive or Just In Time transportation)
  • Be average to above average in the Microsoft Suite (a user, not developer)
  • Be available for occasional on-call/crisis management attendance
  • Be open to travel to customer locations as needed throughout the year (less than 20% of job)
  • Knowledge of Lean Practices and Root Cause and Countermeasure Resolution
  • Presentation creation and delivery to client

Experience For Global Customer Logistics Development Manager Resume

  • Adherance to safety maintenance and compliance
  • DOT log review, preparation and submission
  • First point of contact for collisions and injuries
  • Seeks and leverages synergies and global opportunities within CLS and with US counterparts
  • Manages customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management
  • Acts as first point of contact to investigate problems and facilitate issue resolution in order to maximize timely and efficient sales order and invoice processing
  • Function as the customer’s advocate ensuring excellent customer care
  • Investigate order/invoice processing problems and facilitates issue resolution
  • Promotion of Mondelēz International’s reputation as an industry leading partner to the trade

List of Typical Skills For a Customer Logistics Resume


Skills For Customer Logistics Manager Resume

  • Utilize their leadership skills and provide solid business recommendations
  • Strong communication/presentation skills, both oral and written
  • Demonstrated people and/or project leadership skills
  • Strong analytic, communication, and presentation skills
  • Interface effectively and pro-actively with internal groups such as sales, operations, manufacturing and demand planning
  • Experience in managing daily workloads, continuous improvement initiatives such as process, quality, customer experience or productivity projects
  • Multi-task effectively to meet deadlines while working in a fast paced environment
  • Strong technical background, experience using SAP, Data Warehouse, and Siebel (CRM) an asset
  • Superb communication and presentation skills (verbal and written)

Skills For Customer Logistics Coordinator Resume

  • Experience of developing a forward-facing service including development of staff, service level agreements and customer satisfaction models
  • Experience of designing and delivering training to a variety of recipients, whose needs differ across the organisation
  • Proven track record working with communicating and ensuring internal and external customer requirements are met
  • Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives and escalates appropriately
  • Experience working with Safety Procedures and Managing a safe work environment
  • Proven track record of working through complex problems while maintaining a positive work environment
  • Experience with managing safety policy and procedures in a manufacturing
  • Experience in working through complex problems while maintaining a positive work environment

Skills For Customer Logistics Specialist Resume

  • Process Lean/Excellence/Six Sigma tools, training and/or certification experience of advantage
  • Previous experience leading projects and change management
  • Experience from CPG Food & Beverage with an understanding of the agricultural fresh produce industry
  • Experience working with Cisco phone systems
  • Demonstrated progressive leadership / management responsibility while managing cross-functional teams
  • Experience in dealing with Tier 1 & 2 Customers and Third Party Agencies
  • Experience working directly with clients and customers
  • Six (6) or more years of experience working in Supply Chain or Logistics
  • Develop effective methods for collecting data from in-house performance measurement tools and promote the use of this data to improve services for the business

Skills For Customer Logistics Rep Resume

  • Experience of managing an innovative service in a customer service orientated environment
  • Experience of managing a team and customer relationships within a large organisation
  • Two (2) years or more of experience in logistics, warehouse or industry related field
  • Two (2) years or more of supervisory experience
  • Proactive - Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately

Skills For Senior Manager Customer Logistics Resume

  • Strong internal drive and motivation to make a difference and add value to an organisation
  • Experience in People Management role
  • Experience in international environment desirable
  • Strong knowledge of IT systems & tools and their implications for business processes
  • ERP experience (SAP - Business Objects)
  • CRM -- Customer Relationship Management experience
  • Oil & Gas Operational experience within this discipline of 2 – 5 yrs
  • Manage diverse functional team to form an effective region support team

Skills For Mgr Customer Logistics Resume

  • Related experience
  • Able to prioritize and handle multiple tasks simultaneously
  • Manage large, complex fleet and facility assets to ensure effective utilization to support strategic customer initiatives
  • Relevant supply chain or business experience (1-2 years)
  • Years of Experience in Supervising Employees: 0+
  • Experience managing customer
  • Build strong sustainable business relationships at various levels throughout the organization and with key customers
  • Experience: Graduates #LI-NORAM
  • Years of Experience in Field: 1+

Skills For Regional Director of Customer Logistics Resume

  • Years of Experience in Position: 1+
  • Experience and knowledge in the luxury customer service field
  • A culturethat places top priority on integrity and compliance
  • Completed at least two years of undergraduate study prior to internship start
  • Proven problem-solver, focused on customer needs

Skills For Manager Customer Logistics, Consumer Resume

  • Proactive- Has a pro-active and independent personality, ability to manage their own workload and prioritise appropriately
  • Experience in supply planning and/or customer logistics roles within a fast-paced CPG company
  • Previous experience leading day to day floor operations in a JIT warehouse environment
  • Experience with high volume distribution centers
  • Experience with new business start-ups
  • Have previous leadership experience

Skills For Senior Manager Customer Logistics Technical Business Systems & Processes Resume

  • Customer service or supply chain experience
  • Maintain a strong focus on continually improving customer satisfaction, meeting and exceeding customer expectations, while minimising costs
  • Strong ability to drive for results, and to stick to a right plan in the face of disagreement or challenging factors
  • Establish and maintain effective processes to ensure team meets goals of customer notification and urgent issue resolution
  • Assisting MP&L Department with receiving and shipping documents and retention

Skills For Global Customer Logistics Development Manager Resume

  • Working Knowledge of Sub-Assembly, sequencing and kitting processes
  • Directing, optimizing and coordinating full order cycle
  • Establishing and Strengthening Relationships
  • Creating and updating customer order forms and product price lists
  • Providing and maintaining a high level of customer service based on parameters established by the Company
  • Working knowledge of Supply Chain Processes, Mobile Equipment Efficiencies and Sequencing Operations
  • Planning and managing logistics, warehouse, transportation and customer services
  • Processing and managing customer orders and bookings
  • Processing customer credit claims and identifying root cause to eliminate repeat occurrences when possible

List of Typical Responsibilities For a Customer Logistics Resume


Responsibilities For Customer Logistics Manager Resume

  • Recommend options to compete more effectively based on assessments of internal, industry, and competitor strengths, weaknesses, and plans
  • Build and maintain relationships with other departments and communicate effectively to build rapport within the organisation
  • Experience with B2B sales (2 years min)
  • Strong excel and report creation
  • Supervisory and/or people management experience is required

Responsibilities For Customer Logistics Coordinator Resume

  • Provide business analysis to senior-level management based on experience gained through day-to-day transactional operations
  • Functional / Technical Experience
  • Assisting in the maintenance of the account plan to ensure sustainability of our services and expand our service offering footprint with the client
  • Liaising with supply chain regarding stock availability where required
  • Liaising with DHL Warehouse regarding customer orders and stock

Responsibilities For Customer Logistics Specialist Resume

  • Building customer and client relationships at operational levels
  • Communicating proactively to end customers and our client as appropriate
  • Adhering to order management principles defined by our client
  • Acting as the “face” of our client to their end customer
  • Understanding of CS&L function principles and specific of sub-functions (LogOps, OTC, DP)
  • Dealing with customers’ sales queries via telephone, email, fax or post
  • Using professional judgment to assess the impact of tactical decisions/actions on the client and KBX Logistics
  • Balancing the clients’ needs with our company’s profitability

Responsibilities For Customer Logistics Rep Resume

  • Translating data into ‘real’ information for business partners
  • Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks
  • Flexibility to support cross-functional requirements within the department including the retail and shipping co-ordinators responsibilities
  • Track record of improving and delivering services to high standards against KPI’s
  • Utilizes various transportation software systems to facilitate material movement, planning, and scheduling
  • Manage the Supply Chain interdependencies between Sales, Demand Planning, Customer Service, Replenishment, Operations Planning, and the Customer
  • Well versed in Microsoft Office tools including Word, Excel, Access, Power Point, Visio or other flow charting software and/or Microsoft Project
  • Performs strategic relationship activities directly and by leveraging team members
  • Supports scheduling group in the creation of efficient schedules

Responsibilities For Senior Manager Customer Logistics Resume

  • Investigates / resolves customer complaints (scheduling; measurement; quality and tariff related issues)
  • Basic understanding of pipeline hydraulics
  • Develop operating mechanisms to drive consistency and results
  • Knowledge of Proficiency of order entry, manufacturing and warehouse processes
  • The ability to set the agenda and make decisions based on a long term and ‘total business’ view whilst simultaneously understanding individual projects
  • Travel to customer locations as needed to learn more about changes in market and develop a working rapport with customers

Responsibilities For Mgr Customer Logistics Resume

  • Become expert of the main process and organization of key customers. Be the internal “voice of the customer” promoting a customer centric culture
  • Create new accounts and complete the relevant documents relating to new account openings
  • Trouble shooting problem areas and escalate if necessary
  • Be instrumental in developing the customer service and logistics strategy
  • Develop policies, protocols and standards to support the businesses and ensure the ongoing development of the service
  • Measures and monitors carrier’s service levels to ensure benchmarking is tracked within the TMS (Transportation Management System) system

Responsibilities For Regional Director of Customer Logistics Resume

  • Provides direction and sets pricing guidelines for Carrier Services Representatives
  • Works directly with customers on the receipt and processing of transportation requirement requests
  • Assists in the training of Carrier Services Representatives
  • Acts as a next level reviewer for troubleshooting errors and/or issues
  • Proactively handles customer shipment routing requests
  • Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers
  • Create and be accountable for all forecasting inputs to Mars Wrigley Confectionary

Responsibilities For Manager Customer Logistics, Consumer Resume

  • Manage transitioning products to ensure maximum OTIF%
  • Ensure activities supporting customers and internal partners are performed in line with Service Level Agreements, i.e, Abandonment Rate
  • Exposure to managing 3PL transport providers
  • Working in logistic (custom clearance and / or transport) or in related functional areas
  • Collaborate with internal partners to improve logistics and ordering efficiencies and drive on time delivery and on shelf availability improvements
  • Establish, Manage and Track KPI’s for Customer Logistics Teams
  • Develops and implements customer specific goals and objectives in line with Sales, Customer Logistics and Company strategic plans as part of the CLS Leadership Team

Responsibilities For Senior Manager Customer Logistics Technical Business Systems & Processes Resume

  • Set high standards for EBF supply chain
  • Maintains/Interprets customer KPIs and scorecards – order lead times/changes, order day/load day compliance, order minimums – use to influence customer behavior to drive mutual EBF/customer wins
  • Customer Score-carding & Performance Management: Initiates/maintains customer scorecards as well as Service Level Analysis insuring expectations alignment
  • Influences customers’ perceptions of EBF by providing data on EBF performance
  • Find and publicize positive news about EBF/Customer results and EBF’s contributions to them
  • Partners with accounts assigned to team to create EBF/customer success
  • Drive continuous improvement in customer supply chain processes and capabilities and advocates for and influences EBF overall supply chain continuous improvement efforts

Responsibilities For Global Customer Logistics Development Manager Resume

  • Act as key business service associate for higher tier customers assigned to the team, understanding each ship to dynamic related to purchasing, warehousing, promotional approach, service expectations, KPI’s, etc
  • Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes, etc., provide to Team Captain and interact with customers specifically related to the activity
  • Document Business/System Flow Charts for business system processes used in the order to delivery process. Working with Customer Logistics Manager Supply Chain Projects/Analytics and Processes support development of SOP’s and desk top training materials for users
  • People leadership experience
  • Ensure product integrity through optimal storage, handling and distribution of multiple temperature controlled products from point of origin to customer’s back door
  • Manages strategic Tier 1 customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management
  • Understand the different business nomenclature used by the Direct Retail, Drug Wholesaler, Physician & Hospital, Scientific Supply Distributors as well as other customer categories including but not limited to Managed Care, Federal Government, Buying Groups, GPO’s, etc.
  • Monitor, analyze, report and make recommendations regarding overall customer service

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