Representative Senior Resume Sample

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Loyal Schuster
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Work Experience


Senior Biopharmaceutical Representative
06/2015 - PRESENT
San Francisco, CA
  • Engages with peers and Sales Manager to learn best practices
  • Follow up with customer service on late part returns, missing documentation, and quote approvals
  • Reviewing evidence presented and leveraging Visa’s dispute resolution management rules to determine the validity of each claim and its potential for recovery
  • Utilizing Visa’s chargeback process to attempt recovery on behalf of Visa DPS’ Issuing Clients, ensuring that chargebacks are submitted in accordance with Visa’s International Operating Regulations, and that all required evidentiary and technical conditions and requirements are met
  • When chargebacks are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and either resolve the claim or counter-challenge the representment through Visa’s pre-arbitration, pre-compliance, arbitration, or compliance process
  • Experience working in banking or a merchant acquiring, card issuing, or back office banking environment
  • A fundamental knowledge of Visa’s International Operating Regulations, industry trends, and industry best practices
Senior Provider Service Representative
11/2008 - 12/2014
Los Angeles, CA
  • Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
  • Be an advocate for Caterpillar’s interests on a variety of issues before members of the U.S. House, Senate, Administration officials, and respective staff members
  • Represent Caterpillar’s interests in various coalitions, associations, etc.; leverage same in support of company priorities
  • For all practical purposes, be "the company" before lawmakers and the Administration. Therefore, at all times maintain Caterpillar’s reputation for honesty, integrity and excellence
  • All activities are related to advancing the company’s legislative agenda
  • Read, analyze and interpret procedures, general business periodicals and professional journals
  • General understanding of standard contract language and ability to interpret standard contracts
  • Effectively present information and respond to questions from providers, management and technical associates
  • Write reports, business correspondence and technical specifications
Senior Appeals Representative
10/2001 - 07/2008
Los Angeles, CA
  • Independently reviews the member’s appeal or inquiry to determine if representative/appellant is an authorized party and if complaint is valid
  • Experience in a helpdesk environment w/ticketing system - preferably as a senior/2nd line engineer or in a SaaS/technology company
  • Upporting Windows OS/Microsoft Office products, AV software and VPN clients
  • Strong experience working with large helpdesk environments (working with a large IT team, more than 1000+ end users, and high volume of daily tickets)
  • Strong troubleshooting skills across a variety of products and systems
  • Worked comprehensively within Active Directory/Microsoft Exchange
  • Broad understanding of networking, patching and server-side protocols
  • Excellent communicator with technical staff or non-technical staff
  • A self-starter with strong organizational and communication and time management skills

Education


Upper Iowa University
1997 - 2001
Bachelor's Degree in Life Science

Professional Skills


  • Excellent writing, email, phone and organization skills, including strong verbal communication and computer skills
  • Demonstrates basic time management skills in terms of prioritizing activities and completing work in a timely manner; meets deadlines
  • Sales and/or marketing experience within pharmaceutical, biotech or healthcare industries Previous experience selling in the osteoporosis market
  • Experience MS Office – Excel: Creating/Updating Spreadsheets and Word: Creating/Updating documents
  • Demonstrated practice of keeping current with new and emerging tools and technologies relevant to the line of work
  • A proven track record for making sound decisions based on
  • Demonstrates an understanding of the sales cycles, retail/hospital environment & industry environment and applies this knowledge in day to day practice

How to write Representative Senior Resume

Representative Senior role is responsible for training, intermediate, research, auditing, excel, telephone, organization, selling, participation, security.
To write great resume for representative senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Representative Senior Resume

The section contact information is important in your representative senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Representative Senior Resume

The section work experience is an essential part of your representative senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Representative Senior resume experience can include:

  • Continuously develop and improve product knowledge, communication and selling skills through self-learning and active participation in Amgen training programs
  • Confident interpersonal, communication and active listening skills at all levels across the organisation
  • Confident interpersonal, communication and active listening skills
  • Provide excellent customer service and help customers bring their account to current by offering payment arrangements, settlements or other tools
  • A strong interest in all things current and developing in the technology world
  • Documenting activity in appropriate reporting format, including 3-up and/or 4-up charts

Education on a Representative Senior Resume

Make sure to make education a priority on your representative senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Representative Senior Resume

When listing skills on your representative senior resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical representative senior skills:

  • Strong written communication skills including advanced skills in grammar and spelling
  • Competitive Selling Skills – track record
  • Reviewing evidence presented and leveraging
  • Experience opening, creating, saving, and sending emails, and folders within Microsoft Outlook
  • Experience creating, entering, sorting, and reading data in a Microsoft Access Database
  • Experience opening, creating, saving, and sending emails and folders within Microsoft Outlook

List of Typical Experience For a Representative Senior Resume

1

Experience For Senior Biopharmaceutical Representative Resume

  • Demonstrate knowledge of the current functionality of the patient accounting system
  • Process and validate all inquiries within agreed internal and external Service Level Agreement’s
  • Works under the direction of the Field Sales Manager but operates independently on a day-to-day basis
  • Hospital/Specialists Field Sales experience in the pharmaceutical industry is essential
  • Experience in the public and private hospital environments is essential
2

Experience For Senior Provider Service Representative Resume

  • Demonstrated success in a variety of competitive product environments
  • Demonstrated success in a variety of competitive Pharmaceutical product environments
  • Current Field Sales experience in the pharmaceutical industry in the Hospital/Specialist environment is essential
  • Valid driver's licence and Work rights in Australia mandatory
  • Experience working with Cosmos, NICE, or UNet (ability to look up claims)
  • Goal Setting & Tracking
  • Handles referrals as appropriate, including IME, Utilization Review, Litigation, TCM, Vocational Rehab, MSAs, Structured Settlements, etc
  • General understanding of ATS product and service offerings
3

Experience For Account Representative Senior Resume

  • Holds self accountable for achieving established goals
  • Able to deliver the selling message in a clear and assertive way
  • Appropriately uses Amgen’s Marketing and Sales tools to support the sales process
  • Collaborates with BUM to implement agreed POA in line with marketing strategy
  • Knowledge of claims processing systems, guidelines and processes
4

Experience For Senior Appeals Representative Resume

  • Proficiency with MS programs including Excel (sort & filter data) and Word (create & edit documents)
  • A fundamental knowledge of the payment processing industry
  • Prepares renewals according to procedures manual
  • Clear understanding of the importance of compliance practices
  • Conduct sales training of distributor and grower personnel
  • Introduce and train distributors/growers with new products; provide customer feedback on marketing programs
5

Experience For Hrsc Representative Senior Resume

  • Create pull-through demand by calling on design engineers
  • High attention to detail required, including minimal or no auto fails
  • Perform follow-up for required documentation for ordered equipment, adhering to CMS, Medicaid, Third Party documentation requirements
  • Support change and maintain a positive attitude
  • A fast learner who can self-motivate and work with minimal supervision
  • Manage inbound / outbound customer and merchant calls in reference to fraud claim
6

Experience For Transfer Agancy Shareholder Services Representative Senior Resume

  • Investigate fraudulent claim on customer accounts to determine responsible party or true fraud
  • Correspond with customers via telephone, mail and electronically
  • Perform chargebacks within Visa and MasterCard regulations
  • Completes the scope of work to the satisfaction of the client, while simultaneously ensuring that CH2M HILL’s HS&E, quality, financial, risk management; business and policy expectations are met
  • Responsible for handling expedited appeals
7

Experience For Representative, Senior Land Resume

  • There is compliance with all aspects of the Code of Conduct
  • Corrective action is taken where deviation is noted
  • Identify potential service opportunities
  • Increase and broadens knowledge/expertise of the loss control discipline through internal and external training programs. This includes keeping abreast of industry trends, developments, regulatory changes, and state of the art practices to ensure continued effective risk evaluation and consultation
  • Ensure all inquiries are logged into the query management database, follow up inquiries that remain unresolved outside of agreed Service Level Agreement’s and review with the Supervisor or Manager any issues requiring escalation
  • Establish solid contacts with all areas and all levels at clients’ organizations as well as inter departmental
  • Developing and implementing standard ATS processes for the customers' repairable parts management and identifying opportunities for continuous process improvement
8

Experience For Senior Dispute Representative Resume

  • Previous experience and documented results with process improvement methodologies, such as Six Sigma, Lean, KANBAN, or JIT
  • Identifying, capturing, and processing repairable parts at the customers' sites
  • Serving as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
  • Identifying opportunities to expand ATS services, and working with sales and operations management to write and present proposals, persuade customers, and grow the revenue of the site(s)
  • Previous experience working in a factory environment
  • Mentoring and training other Site Service Representatives
  • Recognize part numbers and to distinguish among different types of parts on a basic level
9

Experience For Senior Loan Representative Resume

  • Proficiency with computers and basic inventory/maintenance applications
  • Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures.
  • Serving as the primary interface between the company and the customer at the site
  • Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies/
  • Familiarity with process improvement methodologies, such as Six Sigma or Lean
  • Ensure that the databases are running efficiently through modifications of the server provisioning, database structure, indexes and stored procedures, proactively monitor DB performance in multiple environments
  • Responsible for the performance, security and data integrity of the Application databases assigned. Provide technical administration of the database and responsible for the coordinating installation, maintenance, integration and release management
  • Under direction of the Database Architect develop resource-efficient databases packages to support growing Optum analytic capabilities, including evaluation new and existing DB technologies and processes for capacity, performance and scalability
  • Provide hands-on database support for application databases including Oracle, Sql-Server, Teradata, MySQL, Postgres and others
10

Experience For Senior Service Representative Float Resume

  • Complete necessary documentation of final appeals or grievance determination using appropriate templates
  • Work closely with Regional Manager and Product Manager to implement marketing plans
  • Work with Technical team to formulate and execute the support plan for each database and system
  • Work with the team to ensure that the technology platform remain secure and adhere to corporate defined standards
  • Participate in the evaluation, and recommendation of appropriate hardware and software
  • Research and resolve written complaints submitted by consumers and physicians / providers Ensure complaint has been categorized correctly

List of Typical Skills For a Representative Senior Resume

1

Skills For Senior Biopharmaceutical Representative Resume

  • Professional selling skills. Presentation skills. POA/key account planning
  • Strong communication / telephone skills
  • Good verbal, written, and interpersonal communication skills are required
  • Good phone skills- ability to professionally handle upset beneficiary calls
  • Tailored messages & Influencing skills
  • When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and
2

Skills For Senior Provider Service Representative Resume

  • Strong preference for oncology and hematology experience
  • Intermediate Excel skills (formulas, edit/create spreadsheet)
  • Intermediate Microsoft Excel skills (formulas, edit / create spreadsheet)
  • Experience creating, sorting, and reading data in Microsoft Access Databases
  • Experience working in banking or a merchant acquiring,
  • Computer experience working with PC and Window applications including the ability to learn new programs
  • Experience with data analytics (reviewing data and being able to identify trends)
  • Excellent at handling customer objections as a problem solver with a genuine interest to sell our products
  • Sales and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries
3

Skills For Account Representative Senior Resume

  • Previous experience selling in the osteoporosis market
  • Experience working with CSP Facets (ability to look up claims)
  • Experience working with claims and adjustments
  • Selling experience in the pharmaceutical market as a specialist representative
  • Experience with mentoring others within a team environment
4

Skills For Senior Appeals Representative Resume

  • Experience using Rx Claims System
  • Selling experience in the pharmaceutical market as a specialist representative
  • Product or hospital sales experience in the areas of oncology, nephrology, dermatology, rheumatology and inflammation
  • Experience with neurology, endocrinology, hematology, gastroenterology, or infectious diseases, and the diseases and treatments involved with these specialties
  • Experience in a claims, customer service or provider support role
  • Excellent track record in hospital/specialty sales
5

Skills For Hrsc Representative Senior Resume

  • Experience with research and resolve written complaints submitted by consumers
  • Case installation experience
  • Knowledge of and experience in a hospital environment (not for specialist Sales Reps)
  • Experience in a Customer Service role
  • Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources
  • Pharmacy Benefits Management (PBM) or pharmacy care experience
  • Experience in a claims, customer service, or provider support role
6

Skills For Transfer Agancy Shareholder Services Representative Senior Resume

  • Experience with Microsoft Excel (pivot tables, vlookups)
  • Experience in a Pharmacy or PBM environment
  • Experience in a Pharmacy or PBM Environment
  • Knowledge of and experience in a retail/hospital environment
  • Basic knowledge of and experience in a hospital environment (not for specialist Sales Reps)
7

Skills For Representative, Senior Land Resume

  • Some experience with computer systems (CRM databases and MS Office)
  • Ideally 1+ years of experience in a dispute resolution management
  • Basic knowledge of and experience in both HA and Private sectors
  • Three or more years of directly applicable experience required
  • Experience with Microsoft Excel with the ability to maneuver within spread sheets, filter and sort accordingly
  • Experience in a Pharmacy or PBM environment
  • Developing, preparing, and presenting standard metrics and reporting to customer(s) and manager
  • Creating, organizing, and maintaining a warranty claims database
  • Documenting and presenting cost savings opportunities to the customer(s)
8

Skills For Senior Dispute Representative Resume

  • Picking up and/or disbursing inventory, equipment, and parts
  • Updating processes as needed with the changing landscape of Medicare
  • Working knowledge of Microsoft Office Products – Word/Excel/PowerPoint
  • Maintaining warranty information for all repairable parts at the customers' site
  • Providing internal and external customer inventory support as needed
  • Working with data and analytics
  • Identifying trends in data
9

Skills For Senior Loan Representative Resume

  • Working on various projects / reports
  • SBR is responsible for achievement of monthly sales objectives, writing and implementing territory business plans while keeping CRM up to date
  • Process cash receipts to billing service for posting
  • 5 day work week with possible early morning, evening, and weekend schedule
  • Advanced proficiency with Microsoft Word (working within templates, creating documents)
  • 3 To have a thorough knowledge and understanding of marketing strategies
  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
10

Skills For Senior Service Representative Float Resume

  • Knowledge of cost containment principles including medical management practices, Social Security, and Medicare
  • Answer, process, and data entry of incoming (fax, telephone, walk-in, and field staff) customer equipment orders
  • Establish medical necessity for ordered equipment and obtaining verbal order and signed orders from physicians
  • Prepare refund request and attaches required documentation for review and approval by Supervisor of Billing, Manager, or Director
  • Maintain supporting documentation when customer is discharged from service or equipment is converted to purchase

List of Typical Responsibilities For a Representative Senior Resume

1

Responsibilities For Senior Biopharmaceutical Representative Resume

  • Project Selling Skills
  • Proven success in developing new staff members
  • Experience with Healthcare, Medical, and Pharmacy Terminology
  • Experience across multiple databases such as Oracle, Teradata, SQL-Server, MySQL, Postgres, etc
  • Assist with training of new hires and train current employees on new processes
  • Call Planning and Execution
  • Rigorous Planning & Execution
  • Holds self-accountable for achieving established goals
  • Breaks issues down into major components that reflect basic understanding of the relevant issues
2

Responsibilities For Senior Provider Service Representative Resume

  • 4 To have thorough knowledge of the main funder policies affecting your territory
  • Communicate appeal or grievance information to members or providers and internal/external parties within the required timeframes
  • Develop our business by expanding the clinical use of Amgen products in Oncology and Hematology. Responsible for building relationships with: Physicians, Nurses, Pharmacists, Support Groups and Oncology/Hematology Foundations
  • Work cross-functionally with Regional Medical Liaison (RML) and corporate accounts to support the development of key account partnerships
  • Communicate appeal or grievance information to members or providers and internal / external parties within the required time frames
  • Seeks advise and assistance to organize activities Continuously develops and improves product knowledge, communication and selling skills through self-learning and active participation in agreed training programs. Drives own development
  • Provides input into in HR communications, job aids, FAQ’s, and other employee impacted communications. Provides support and development of the HR Knowledge base
  • Communicate appeal or grievance information to members or providers and internal/external parties within the required time-frames
3

Responsibilities For Account Representative Senior Resume

  • Contributes to Cluster/Territory Teams Collaborates (Medical Advisor, Value and Access etc.) to agree on account plan objectives/responsibilities
  • Engages with peers and BUM to learn best practices
  • Follows through on customer commitments and requests in a timely manner
  • Review evidence or case presented and leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rules to determine the validity of each claim and its potential for recovery
  • Provides account management to assigned accounts. Generally, higher sales volume responsibility than Representative Sales II or Representative Sales
  • Adept at problem solving analysis in assigned areas. Utilizes individual effort and/ or provides input into problem solving with Representative II or Representative I positions
  • Works effectively with all internal work groups to accomplish sales objectives. Participates in large and/or interdepartmental projects. Strong relationships with clients
4

Responsibilities For Senior Appeals Representative Resume

  • Polymer knowledge and end use process technology key
  • Communicate appeal or grievance information to members or providers and internal / external parties within the required timeframes
  • Collaborates with manager to develop and implement territory POA and key account plans. Achieve POA
  • Collaborate with manager and peers to develop and implement territory plan and key account plans
  • Engage with peers and manager to learn and share best practices
  • Positive, calm under pressure with leadership attributes that influence team behaviours
  • Works with third party paros to resolve unpaid claims
  • Actively Audit Medicare Pharmacy Claims
5

Responsibilities For Hrsc Representative Senior Resume

  • Claim and documentation review
  • Involved in Pharmacy interface
  • Assist in the design and implementation of programs that build/nurture positive relationships between the health plan, providers and practice managers
  • Act as a technical resource to others
  • Ensure provider service quality by working with them to resolve issues, deliver educational materials and contribute to projects that enhance overall operational effectiveness
  • Utilize Network dispute process to attempt recovery on behalf of Visa DPS’ Issuing and Acquiring Clients, ensuring that disputes are submitted in accordance with Network Operating Regulations, and that all required evidentiary and technical conditions and requirements are met
  • Responsible for providing expertise or general support to teams in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances
  • Experience working closely with GP Teams
6

Responsibilities For Transfer Agancy Shareholder Services Representative Senior Resume

  • Applies knowledge of retail/ hospital environment to pre-calls plans by selecting the right message which suits the needs of different stakeholders
  • Intermediate level of proficiency with Microsoft programs including Excel and Word
  • Operations center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • Collaborates with manager to develop and implement territory POA and key account plans
  • Seeks advice and assistance to organize activities
  • Contribute to Cluster/Territory Teams; Collaborate (Specialist Biopharmaceutical Representatives and Strategic Account Managers (SAM) to agree on key account plan objectives and responsibilities
  • Collaborate with key stakeholders to agree on key account plan objectives and responsibilities
  • Positive, calm under pressure, leader attributes that influence team behaviours
7

Responsibilities For Representative, Senior Land Resume

  • Experience creating and editing documents in Microsoft Word, Microsoft Excel (maintain spreadsheets, filter, and organize data), and Microsoft Outlook (emails, and calendar invites)
  • Hand-on Technical DBA for enterprise system database including experience in analysis, technical design, integration, security ,networking and performance tuning
  • Knowledge of Big Data Platforms (e.g., Cloudera or Hortonworks)
  • Public Cloud knowledge (AWS or Azure)
  • Experience in Microsoft Word (creating and editing documents), Microsoft Excel (maintain spreadsheets, filter, and organize data), and Microsoft Outlook (emails, and calendar invites)
  • Intermediate level of proficiency with MS programs. Word (create, edit, save) Excel (create, edit, save, plug in data) Outlook (send, receive, set appointments)
  • Previous Managed Care credentialing
  • State of IL Pharm Tech License
8

Responsibilities For Senior Dispute Representative Resume

  • National Pharm Tech Certification
  • Proficient knowledge of Microsoft Office, specifically Excel
  • Intermediate proficiency with Microsoft Excel (data entry, filter)
  • Fluency in local language, both in oral and written communication
  • Relevant local legal qualification
  • Knowledge of Customer Relation Management principles
  • Exposure to interactions with various disciplines and organizational levels
9

Responsibilities For Senior Loan Representative Resume

  • Independently provides support to assigned group of clients
  • Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents
  • Assists with research and preparation for client presentations
  • Develops new lines of business with current clients and informs clients of pertinent legal issues
  • Supervises and conducts enrollment meetings and implementation procedures
  • Fluency in local languages, both in oral and written communication
  • (From Professional Sales Rep Competency Framework – Excerpt Only – Provided in Full Detail in the Amgen Sales Force Career Track Guide)
  • Demonstrates an understanding of the sales cycles, hospital environment & industry environment and applies this knowledge in day to day practice. Knows Amgen/competitor product s and services
10

Responsibilities For Senior Service Representative Float Resume

  • Able to seek out information, both on specific issues and on a more general, or territory level, and to use this information to analyse, identify implications and set priorities
  • 6+ months of experience as a Loan Representative with 3+ months experience of effective sales
  • Proven ability to drives conversion rates in a high call volume sales environment
  • Sales or customer service experience in a professional/ office environment
  • Responsible for the overall strategic management of assigned territory
  • Prospect and close new target customers to properly sell, grow, and promote brand

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