Representative, Field Service Resume Sample

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Ford Stroman
925 Rodger Brook,  Houston, TX
+1 (555) 295 5844

Work Experience


Field Service Representative, Team Lead
06/2016 - PRESENT
Dallas, TX
  • Communicating with P&W Commercial and Aftermarket at all levels regarding engine operation and reliability, customer status, and emerging issues
  • Communicate succinctly and effectively internally and externally at every organizational level
  • Assess technical and political situations and manage them in a positive, professional manner
  • Perform inspection, airframe interface, ground operation, trouble-shooting, adjustment and repair of engines and related accessories, as installed in customer aircraft per manufacturer's instructions
  • Have knowledge of and where to obtain any required information
  • Provide field service engineering, technical assistance, scheduling and sales support direction to FSR’s and customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment
  • Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards
  • Understanding of the company’s and competitor’s electrical, electronic and mechanical products
Commissioning Field Service Representative
07/2012 - 05/2016
San Francisco, CA
  • Performs functional brace measuring and fitting as prescribed by the physician’s of the clinic. Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting. Coordinates with patients for follow-up fitting appointments as necessary
  • Provide technical guidance on applicability of design improvements, maintenance and operational problems which have been reported by commercial operators
  • Ensure compliance of Deliverables, including volume and quality per the customer’s contract specifications.
  • Provide installation and training of Stratasys’ hardware and software products at the customer’s facility
  • Provide problem diagnosis and repair of Stratasys’ hardware and software products at the customer’s facility
  • Provide preventive maintenance of Stratasys’ hardware products at the customer’s facility
  • Ensure customer satisfaction by conducting follow-up calls before on-site field service cases are closed
  • Verify installation is as per GE’s drawings
Principle Field Service Representative
12/2005 - 02/2012
Boston, MA
  • Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)
  • Waters, Washes, cleans, and neutralizes customer’s batteries at customer‘s location
  • Occassionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordinace with the customer’s operation
  • Non-traditional schedule including evenings and weekend hours
  • Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)
  • Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks
  • Active work in field locations, both in hangars and on ramps: exerting up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
  • Work involves walking, sitting, driving or standing for various periods of time required to work in equipment attached, or to be attached to aircraft

Education


Dixie State University
2000 - 2004
Engineer's Degree in Aviation

Professional Skills


  • Basic computer usage and debugging skills
  • Uses acquired job skills and company policies to complete assigned tasks
  • A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively
  • AA/BS/Military Electronics or Electro-Mechanical Training and >2 years of practical field experience desired
  • Experience of working in a customer support capacity within aviation propulsion maintenance
  • Articulate and skilled in interpersonal communication
  • Applicants with RADAR, SONAR, Fire Control, and Avionics tech experience are highly encouraged to apply

How to write Representative, Field Service Resume

Representative, Field Service role is responsible for software, basic, retail, training, database, security, reporting, design, digital, travel.
To write great resume for representative, field service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Representative, Field Service Resume

The section contact information is important in your representative, field service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Representative, Field Service Resume

The section work experience is an essential part of your representative, field service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, field service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, field service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Representative, Field Service resume experience can include:

  • Experience operating and/or servicing 3D printers
  • Liaising with Boeing Philadelphia to resolve technical queries
  • Backfilling other Field Service Representatives in the event of absences and/or temporary duty away from home station
  • Support contracts and scheduling functions in developing proposals and meeting contractual deliverables
  • In process of attending required VMS training classes
  • Able and willing to travel to customer sites

Education on a Representative, Field Service Resume

Make sure to make education a priority on your representative, field service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, field service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Representative, Field Service Resume

When listing skills on your representative, field service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical representative, field service skills:

  • Knowledge of and professional technical experience with micro-computers/PC based systems
  • Basic understanding of imaging systems
  • Fundamental knowledge of networks and networking techniques
  • Capable of performing routine maintenance such as follow ups, planned service and minor technical bulletins
  • Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field
  • Knowledge of and professional experience with with tools & test equipment including but is not limited to oscilloscopes, digital volt meters, torque wrenches, and other electronic and electro-mechanical engineering test equipment used for verification/checkout and calibration of electronic equipment

List of Typical Skills For a Representative, Field Service Resume

1

Skills For Commissioning Field Service Representative Resume

  • Ensuring the service is executed in accordance with contract requirements
  • Reporting on activity status in support of Functional, Programme and Customer meetings
  • Ensuring that technical plans are in place to deliver the service
  • Provide Engineering and Technical support to the Customer in support of the 55-L-714A engine
  • Able and willing to travel up to 75% of the time
  • Basic accelerator theory knowledge
  • Familiar with tools such as: Outlook, Microsoft Word, and Excel
  • Be able to interpret customer concerns and translate to machine issue
2

Skills For Field Service Representative, HW Resume

  • Be able to understand and utilize the escalation process to Senior FSR, Management, Global Technical Support (GTS), Product Support Engineering (PSE), Applications Required Certifications and Training
  • Frequent exposure to outside weather conditions
  • Deploy to temporary assignments in support of Deployed Services Campaigns for short or long term contracts
  • Competency in Microsoft Office products to include Word, Excel and PowerPoint
  • Establishing liaison with relevant sections of the customer’s organization, Rolls-Royce Customer Support, Engineering, Program Management, and Operations Center
  • Providing assistance on technical issues to include: written communication, telecommunication and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support
  • Collaborating with Customer Training Services, developing and conducting supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate
  • Utilizing and supporting Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries
  • Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities
3

Skills For Principle Field Service Representative Resume

  • Travelling on short notice domestically or internationally in support of campaigns, AOG situations and/or Customer requests for extended periods of one month or more
  • Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported
  • Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer
  • Providing support requirements such as site visits, engine operation, maintenance, safety briefs, field training, accident investigations, in-flight test evaluations and direct requests on short notice
  • Collaborating with the Rolls-Royce Regional Customer Training Centre, developing and conducting supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate
4

Skills For Field Service Representative, Team Lead Resume

  • Backfilling other Field Service Representatives in the event of absences, temporary duty away from home station
  • Provide assistance on technical issues, to include, written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support
  • Review engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations
  • In collaboration with Customer Training Services, develop and conduct supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate
  • Experience with hand tools, test equipment such as multi-meter, computers with Stratasys’ application software
  • Support Manager(s) in executing AE 2100 Program and Deployed Services responsibilities
  • Utilize and support Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries
5

Skills For Chinook Field Service Representative Resume

  • Travel on short notice domestically or internationally in support of campaigns, AOG situations and/or Customer requests for extended periods of one month or more (travel away from the Department can exceed three months per year)
  • Backfill other Field Service Representatives in the event of absences, temporary duty away from home station, etc
  • Comply with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported
  • Provide technical support during conferences and program reviews, etc. at the request of Rolls-Royce and/or the Customer
  • Provide support requirements such as site visits, engine operation, maintenance, safety briefs, field training, accident investigations, in-flight test evaluations and direct requests on short notice
6

Skills For Field Service Representative, CMS Spain Resume

  • Prepare and distribute appropriate reports upon completion of Customer visits
  • Travel to other Customer sites as required
  • Actively engage and identify continuous improvement opportunities to ensure Customer value
  • Contractor management and coordination to ensure programme objectives are met
  • Ensure all planned and emergent work is coordinated to meet programme requirements
  • Manage the on-site engine test facility (HUETH) and ensure Legionella policy is maintained
7

Skills For Pwr-field Service Representative Resume

  • Ability and willingness to frequently lift and perform other manual work
  • Ability and willingness to be on call
  • Ability and willingness to work weekend schedules
  • Gain and maintain access to a nuclear facility
  • Technical aptitude (electronic/electro-mechanical)
8

Skills For Field Service Representative GE Water Resume

  • Self-reliant/able to work independently
  • Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer
  • Assist customers in preparation for delivery of new aircraft incl.; Survey customer’s / operators facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities
  • Prescription drug program

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