Representative, Account Resume Sample

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Alexandra Rutherford
29678 Sanford Forest,  Boston, MA
+1 (555) 291 0152

Work Experience

Specialist Channel Account Representative
06/2016 - PRESENT
Dallas, TX
  • Promoting and driving OnCommand Insight application and business solutions which align to NetApp’s strategic technologies, including messaging and technical differentiation
  • Call leads received
  • Primary point of contact for SAFC/Applied customers. Absolute customer centric focus
  • Primary point of contact for Process Solutions Customers. Absolute customer centric focus
  • Provides administrative and technical assistance by responding to requests from Sr. staff
  • Provide mid-level customer service support to client group
  • Provides analytic and reporting support to client group
Client Account Representative
04/2009 - 12/2015
Chicago, IL
  • Assists in developing customer presentations
  • Experience with contract management software such as CARS/IS, and some chargeback processing experience
  • Experience with data management and process documentation
  • Be a self-starter and remain flexible through change
  • Inside sales or business development experience in a high-tech environment
  • Proven success with high-volume outbound calling and prospecting
  • Expertise in carrying/exceeding quotas
  • Strong abilities and proven success in prospecting, lead qualification and closing
Account Representative Assistant
08/2005 - 03/2009
Phoenix, AZ
  • Assist in special projects and reporting for client group
  • Present to large audiences as well as smaller groups, in a manner that effectively conveys to leverage financial offerings into account plans and or proposals
  • Financial and business acumen for effective partner executive relationship development and ongoing management
  • Self-starting, well organised with the ability to work independently
  • Add value and innovate for HP and HPFS
  • Supports sales team with the completion of tasks to ensure compliance to program objectives and commercial targets
  • Supports compilation of sales and marketing content for Product Delivery Process (PDP) and business documentation between the customer and MS
  • Assists in preparing necessary supporting information for engineering change submissions to the customer
  • Coordinates sample submissions to customer and tracks recovery status


Weber State University Davis
1999 - 2004
Bachelor's Degree in Business Administration

Professional Skills

  • Excellent analytical & numerical skills and strong attention to detail
  • Proven ability to quickly and easily adapt to changes within our business environment and respond effectively and positively to changing priorities
  • Excellent communication skills (written and spoken) in both official languages
  • Excellent communication skills (written and spoken) in Spanish, English and French
  • Excellent communication skills (globally comprehensible)
  • Strong interpersonal, written and verbal communication skills in a professional environment
  • Strong customer service and collections skills

How to write Representative, Account Resume

Representative, Account role is responsible for telephony, training, languages, manufacturing, retail, credit, database, purchasing, compensation, shipping.
To write great resume for representative, account job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Representative, Account Resume

The section contact information is important in your representative, account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Representative, Account Resume

The section work experience is an essential part of your representative, account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, account position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Representative, Account resume experience can include:

  • Strong Customer Service experience demonstrating proven ability to manage and foster relationships with both internal and external partners
  • Strong analytical skills while being able to identify opportunities and strengths
  • Communication with internal and external relevant parties regarding Distributor’s business skills and experience
  • Good time management skills and ability to work well independently
  • Strong computer skills with familiarity with computer systems for this function
  • Solid time management skills and ability to work well independently

Education on a Representative, Account Resume

Make sure to make education a priority on your representative, account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Representative, Account Resume

When listing skills on your representative, account resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical representative, account skills:

  • Good email/business writing skills
  • Good analysis skills and detail orientation
  • Keyboarding and Windows PC skills with the ability to navigate multiple systems and sites
  • Outstanding relationship building and business partnership skills
  • Demonstrated skill in utilizing business telephony and technology, which includes Avaya, Microsoft Office programs
  • Converse effectively using the English language

List of Typical Experience For a Representative, Account Resume


Experience For Client Account Representative Resume

  • Strong math skills used to reconcile financial reports and work with Financial data
  • Written and verbal English language communication skills with the ability to document operating procedures
  • Strong abilities and shown success in prospecting, lead qualification and closing
  • Prioritize and manage multiple tasks requiring extensive timely follow up and completion of all projects
  • Generally requires 2-3 years related experience
  • Valid drivers’ license for State of residence and legally required automobile insurance

Experience For Account Management Representative Resume

  • Strong knowledge of workflows, procedures, and the functionalities, complexities and limitations of GRS systems
  • Validate, research and enter claims
  • Experience in a similar position (export background preferable)
  • Understanding of the sales and marketing process
  • Internally client facing, liaising with clients to receive and provide relevant information
  • Submission of service pricing and commercial follow-up for purchase order issuance and pricing maintenance
  • Responsible for execution of resolving contract purchase order errors with Customer Purchasing and Customer Corporate Accounts Payable

Experience For Internal Account Representative Resume

  • Insure integrity of proposals submitted including the overall deal structure and pricing of the opportunity
  • Responsibility for building and developing the executive relationship within the assigned SI’s
  • Proficient understanding of excel and word based programs including PowerPoint
  • Answer incoming calls and make outgoing calls
  • Assembly and administration of package deliverables with shipping and labeling
  • Utilize system reporting for daily and monthly management reporting
  • Is developing an understanding of business, financials, products/services, the market or account needs
  • Known to work with high-volume outbound calling and prospecting

Experience For Account Receivable Representative Resume

  • Our service center remains open during Ontario public holidays with employees covering off on a rotational basis
  • As a key member of the Client Service Team, providing first level client contact on an account
  • Assist with on-site troubleshooting of customers’ concerns
  • Perform keyboarding with speed and accuracy
  • Provide accurate and timely follow through on all customer inquiries or correspondence requiring research
  • Exception Handling: Complete or oversee completion of all automated payment file exception reports such as overpayments or adjustment exceptions

Experience For Specialist Channel Account Representative Resume

  • Recognize, analyze and take action on go-to-market approaches, marketing programs, joint value propositions, and business cases around strategic partnerships
  • Coordinate (with cross functional areas) to deliver client solutions – providing a single point of contact for service
  • Review Manufacturing Bulletins which includes all drug recalls
  • Make changes at the time of reviewing recall notices from manufacturer when needed
  • Responsible for reviewing new recall policies from manufacturers within 48 hours of receipt
  • Verify any questionable changes with manufacturer at the time of viewing policy
  • Receive, process and accurately enter/edit customer orders and inquiries utilizing both internal and external order entry systems

Experience For Customer Management Account Representative Resume

  • Ensure customer complaints are rectified by partnering with the appropriate internal department and/or external organizations
  • Partner with Quality Assurance/Marketing to ensure product questions are addressed
  • Adapt positively to rapid changing business needs and economic conditions
  • Establish and foster ongoing relationship with assigned clients
  • Professionally communicate, both written and verbally including email interaction with clients
  • Follow up on insurance billing to ensure timely receipt of payments

Experience For Account Maintenance Representative Resume

  • Work with provided aging to monitor patient account agings and follows up
  • Reports to manager any spikes in the trending of exceptions
  • Works with Marketing team to launch Demand Generation campaigns
  • Preparation of account reconciliations including correspondence/adjustments and follow-up until
  • Scan all reports, premium and related documents for internal & external viewing

Experience For Onsite Account Representative Resume

  • Is beginning to plan own territory or account approach and monitor resources
  • Responsible for moderate to complex account implementations and ongoing account maintenance
  • Increases repeat business from existing account base; focuses on growth and development of assigned accounts
  • Establishes relationships with client offices in order to grow new and existing accounts
  • Analyzes program reports to identify client users and non users in order to build and establish rapport on increasing program use in respective client offices
  • Highly motivated to succeed and outgoing
  • Support the Sales and Marketing lead generation process
  • Process recurring ACH payments set up, cancels and all types of changes requested by customers daily
  • Work closely with channel partners in a set territory to drive marketing and sales activity

Experience For Surety Account Representative Resume

  • SEAK VMware IAR team, marketing, Channel teams
  • Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources
  • Monitor, control and minimize outstanding suspense account items
  • Identify trends in client issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
  • Satisfactorily complete alarm industry and company specific on-the-job training
  • Compose grammatically correct, clear and concise emails using the English Language

Experience For Account Representative Fiat Chrysler Resume

  • Innovate and initiate process improvements and own the process of driving the change
  • Handle multiple tasks simultaneously and meet deadlines
  • Under the direction of the principle Account Manager, servicing existing client’s facilities, defining routine surety issues and providing first level advice on resolution of issues
  • Assist Account Manager in new business initiatives and in maintaining client service schedule (e.g., prompting surety meetings, relationship building events, coordinating dissemination of marketing material, prompting regular contact with prospects, assisting in developing new business strategies)
  • Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through on- site programs and events
  • Performing a variety of transactions on the customer’s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders
  • In reference to new business activity, responsible for submitting approved quotes (customer forms) to customer and handle initial customer interface (pre-negotiation phase)

List of Typical Skills For a Representative, Account Resume


Skills For Client Account Representative Resume

  • Experience in a IT Sales experience, preferably in Inside Sales role
  • Skills to develop and maintain relationships with partners and internal stake holders
  • Demonstrated ownership of the full customer experience and keen follow-through in driving issues through to final resolution
  • Able to recognize, prioritize and deliver against competing priorities
  • Sound planning and organisational skills are essential to meet tight deadlines

Skills For Account Management Representative Resume

  • Participate in marketing and trade activities, utilize experience and seasoned sales perspective to recommend new/changes in marketing approaches
  • Solid understanding of basic math
  • Some experience selling ICT solutions
  • Experience in selling ICT solutions
  • Good understanding of VMware vSphere and Microsoft Hyper-V technologies

Skills For Internal Account Representative Resume

  • Experience within a healthcare account receivables setting
  • Previous experience in workers’ compensation and/or medical bill processing industry
  • Demonstrated team player with positive attitude; Consistently showing support for team and department initiatives
  • Demonstrated success in managing key accounts and business relationships
  • Two - three (2 - 3) years experience with the following
  • Experience with Microsoft Office applications including Excel & Word
  • Demonstrated strength at evaluating feasibility or practicality of ideas. Can assess risk and trade-offs. Makes informed and timely decisions

Skills For Account Receivable Representative Resume

  • Prioritize and work as a team member
  • Proven knowledge of the RPS SCS policies, procedures, principles and practices
  • Build and maintain solid relationships with customer base
  • Sales experience with VMware Horizon, Airwatch, Workspace ONE, Citrix Xen Desktop/XenApp and Microsoft SCCM/Intune highly desirable
  • Make clients feel they are our number one priority with every single interaction
  • Government or Commercial insurance experience required
  • Five or more years’ experience in workers’ compensation industry, preferably in bill review
  • Two or more years’ customer service experience
  • Team player. Strong drive. Ability to motivate and evangelize virtual teams

Skills For Specialist Channel Account Representative Resume

  • Extensive experience in partnership engagement and program management
  • Relevant experience required
  • Good understanding of insurance and/or restoration terminology, practices and the program procedures and processes
  • Relevant experience in a fast-paced customer-centric environment
  • Exceptional customer service experience/ability to manage and foster relationships with both internal and external partners
  • Working knowledge of computers and programs specific to operations and operations reporting including MS Office (Excel, Word, Power Point)

Skills For Customer Management Account Representative Resume

  • Answering questions, overcoming objections, and handling sensitive or uninformed callers
  • Receiving and assessing client/vendor needs via inbound calls
  • Expanding Shelf Space of existing Gatorade/Propel items
  • Developing PowerPoint presentations and presenting
  • Winning attitude and dedication to ensuring customer satisfaction
  • Understanding of the insurance brokerage business and customer service processes/tasks
  • Processing of investment changes (Inter Account Transfers - IAT) over the phone
  • Understanding of Group Retirements Services, pension legislation, Manulife systems and applications such as AWD and MPS is an asset

Skills For Account Maintenance Representative Resume

  • Accounting foundation is an asset
  • Achieving annual Gross Sales, Net Revenue and Profit targets
  • Developing a Promotional Calendar and Annual Plans
  • Growing Displays (Inventory on Display/ Number of Displays)
  • Traveling to visit customers (Associated Foods, C&S Wholesale Grocers and some of their key accounts) on a regular basis

Skills For Onsite Account Representative Resume

  • Working toward applicable licenses specific to assigned industry
  • Notifying clients of any policy changes at the time that changes are made at the national level
  • Ensuring accurate and timely completion of assigned special projects and request completing daily reporting requirements in an accurately and timely manner
  • Coordinating change control and testing support
  • Providing first level support to clients, ability to research and analyze problems Initiate and maintain regular contact with client both verbal and written
  • Making regular calls to clients to manage their account

Skills For Surety Account Representative Resume

  • Selling new Distribution
  • Managing for Results
  • Focus on generating qualified leads through strategic planning, outbound calling, follow-up to marketing campaigns and fielding website inquiries
  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse, speaking, listening using a headset
  • Flair for dealing with ambiguity and presenting/discussing work results in a compelling manner

Skills For Account Representative Fiat Chrysler Resume

  • Knowledge of working a denial and processing / submitting appeals
  • Intermediate level of proficiency with Excel (i.e. sorting, summing, creating bar graphs, formulas)
  • Identify and mentor classically trained sales and support staff into telemarketing professionals handling in-bound as well as making out bound sales calls
  • Successful completion of New Employee Training and post- New Employee Training programs
  • Provide assistance to Plan members regarding their plan member site if they’re having any issues
  • Contribute to the work systems improvement of the department by identifying barriers and providing input to solutions
  • Navigate easily between internet, intranet, and several proprietary systems in gathering and relaying information
  • Commits to a course of action in the face of risks and uncertainty and takes personal responsibility for making decisions or engaging resources

List of Typical Responsibilities For a Representative, Account Resume


Responsibilities For Client Account Representative Resume

  • Experience in a customer service/client facing role required
  • Previous Workers’ Compensation bill review experience
  • Experience in a similar position
  • Direct account management experience required (full life cycle)
  • Calling and emailing clients to establish appointments and provide client support
  • Working knowledge of retail operations

Responsibilities For Account Management Representative Resume

  • Maximize volume and revenue in key assigned accounts by utilizing fact-based selling methods
  • Interfaces with new and existing clients to provide a single point of client contact; represents the client’s needs to the internal StrataCare community
  • Participate in marketing and trade activities as needed
  • Promote timely resolution of purchase order changes, pricing changes, allowance forms, email, and all other inquiries
  • Takes proactive approach to act on ideas and opportunities before being asked
  • Work under pressure and meet deadlines while delivering quality results
  • In the event of an extended leave or absence of an Account Manager, the Account Representative can assume role/responsibility for period of time
  • Develop a full understanding of an individual client’s requirements in relation to the establishment of new accounts in order to complete the successful transition of new business
  • Achieve objectives by acting as a liaison between Dell and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell and Dell’s partners and customers

Responsibilities For Internal Account Representative Resume

  • Manage account equipment counts and hit or exceed monthly quota as established by Account Management Supervisor
  • Achieve objectives by acting as a liaison between Dell EMC and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell EMC and Dell EMC’s partners and customers
  • Learn and work in electronic claims management system and contact management systems
  • Work onsite at customer’s location
  • Effectively prioritizes multiple demands while ensuring customer/partner needs are met and makes decision based on an appropriate amount of information/data analysis
  • Support Jumbo size clients to provide a single point of client contact; represents the client’s needs to the internal workers’ compensation community

Responsibilities For Account Receivable Representative Resume

  • Previous workers’ compensation bill review / fee schedule knowledge
  • Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
  • Knowledge of MS Office Products Basic
  • Interpret and deciphers contract terms
  • Utilizes SOA to make sound business decisions
  • Maintain schedule adherence for shift start, breaks, and lunches
  • Account Transactions: Complete or oversee completion of payments, recalls, adjustments, or any other request sent to company distribution list

Responsibilities For Specialist Channel Account Representative Resume

  • Development and Management of the relationship, target account sales strategy and sales execution in conjunction with HDS sales team
  • Evangelize and engage with HDS Field Sales to educate on SI Solution and educate the SI on HDS Solutions
  • Coordinate all aspects of resources needed to meet the HDS solution and partner/client requirements
  • Extensive knowledge of IT industry solution offerings from all key alliances targets and competitors (storage, applications and big data)
  • Expertise in creating, executing and driving solution selling and product marketing for storage infrastructure solutions/converged solutions /Advanced Analytics platforms
  • Accountable for initial investigation of operational errors within Plan Sponsor Services
  • Develop ‘win-win’ solutions to complex problems under tight deadlines; manage boundaries between customer base so roles are clear, workflow is smooth, and service is seamless
  • Team Player, seeks out ways to improve team dynamics IFIC, CSC or RPA Designation or working toward RPA designation is an asset

Responsibilities For Customer Management Account Representative Resume

  • Communicate within the client environment to actively prevent errors and ensure all relevant parties are current and informed on case issues
  • Acknowledge internal and external client emails same day when received by 2pm EST and reply to voice mail same day
  • Identify trends in issues and errors, make recommendations for process changes to mitigate reoccurrence in the future (and include working with client on processes/best practices to provide quality work)
  • Thorough knowledge of the area’s business, systems, and procedures. Ability to understand and align work to Customer objectives. Proven ability to quickly and easily adapt to changes to meet customer needs
  • Takes first steps to act on ideas and opportunities before being asked or forced to by events. Commits to a course of action in the face of risks and uncertainty. Takes personal responsibility for making decisions or engaging resources
  • Achieve objectives by acting as a liaison between Dell EMC and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell EMC and Dell EMCs partners and customers
  • Achieve objectives by acting as a liaison between Dell and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell and Dells partners and customers
  • Review and Update Recall Policies
  • Load recall policies into Informix

Responsibilities For Account Maintenance Representative Resume

  • Request recall information from all manufacturers every 12 month period
  • Make changes provided by client within 48 hrs of receipt
  • Conduct research for client upon their request
  • Work closely with manager and other team members, performs special projects as required to maintain assigned accounts
  • Work under time pressure (90%)
  • Primary point of contact at Conduent for jumbo client workers compensation state compliance questions regarding state fee schedules and state rules and regulations
  • Manage customer accounts, from initial order placement to delivery
  • Maintain detailed, accurate customer/order records as required by department standards
  • Communicate directly with customers and necessary organization departments regarding all pertinent order info: ship/delivery date, anticipated delays, change in mode of transportation, etc.

Responsibilities For Onsite Account Representative Resume

  • Ensure accurate and timely completion of the order to cash process as required by department standards (Order receipt to invoice date)
  • Prepare and manage required account reports, for both internal and external customers (inventory requirements, etc)
  • Manage and balance orders received vs. forecast and capacity and address exceptions
  • Provide back-up support to team members as required
  • Discusses strategy with producer or supervisor for surety new placements
  • Executes a variety of bonds and analyzes bonds to ensure proper execution
  • Gathers information for applications for specific bond types
  • Submits new submissions to underwriters for approval
  • Invoices all transactions, to include Over/Under runs, new bonds, endorsements, renewals, etc.

Responsibilities For Surety Account Representative Resume

  • Creates letters, and other forms of correspondence
  • Fulfill deliverables and time commitments as outlined by the contract between Inmar and the client
  • Interfaces with other Inmar departments to identify and troubleshoot Client problems
  • Interface with the Client Analyst to understand research and analytical work for client inquiries
  • Data entry of Returns Authorizations
  • Adhere to prescribed routines and practices
  • Proceed independently and carry out assignments to completion with minimal instruction
  • Over five years of related work experience in one or more (preferably a combination) of the following fields: retail/manufacturer supply chain, banking, transactional/data processing environments, B2B outsourcing providers, and/or complex business account services
  • Process accounts, document results and utilize delivery technologies

Responsibilities For Account Representative Fiat Chrysler Resume

  • Microsoft Office suite of software products (Word, Excel, PowerPoint and Access)
  • Based on the results of customer analysis, uses thorough, objective data to recommend and influence customers to implement solutions
  • Utilizing the Pharmaceutical Supply Chain disciplined selling process/tools, leads project management activities during and after implementation, coordinates, implements, trains, tracks and measures Margin Suite offer within assigned customer base. Including but not limited to, Inventory Manager (IM)
  • Drives improved operating efficiencies within customer base by optimizing technology-based utilization and penetration, including ordering, Mobil Solutions, Automation and interfaces
  • Suggests changes to manager for any necessary shifts in priority and then executes workload priority changes accordingly
  • Travel more than 75% of time. Valid driver's license

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