Remote Support Engineer Resume Sample

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Kenya Hoppe
6187 Evans Fork,  Chicago, IL
+1 (555) 690 6155

Work Experience

Remote Senior Cisco Collaboration Technical Support Engineer
09/2017 - PRESENT
Los Angeles, CA
  • Support Securitas’ Surveillance Systems – this includes configuring, trouble-shooting and remotely maintaining
  • Interface with communication’s service providers/equipment vendors to report trouble and to trouble-shoot problems and ensure WAN is performing optimally
  • Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
  • Look for ways to improve the fleets operation, fuel economy, and reduce faults
  • Research data to uncover root cause and initiate resolution
  • Support other investigations with Analytics
  • Escalation– raising issues to both internal 2nd-level TAC teams and external suppliers as required
  • Supplier Management– ensuring that suppliers are providing adequate support and adhering to their SLAs, and
Technology Remote Support Engineer
01/2011 - 04/2017
Dallas, TX
  • Fluency in German and strong English language skills. Other languages (such as Dutch, Italian, French or Spanish). are welcome
  • Accountability, Customer Focus, Decision Making, Problem Solving, and Critical Thinking are required skills
  • Technical support engineering experience in a call center environment. Technology Services or Managed Service Provider industry experience required
  • Expert-level proficiency in troubleshooting and supporting Cisco Unified Communications technologies required: CUCM, Unity Connection, MCS Servers, UCS Servers, and Voice Gateways
  • Production environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure
  • Service awareness of all organization’s key product and service offerings for which support is being provided
  • Listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions
  • Excellent problem solving skills with demonstrated success in root cause analysis
  • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems
IT Remote Support Engineer
03/2004 - 10/2010
Boston, MA
  • Remotely resolve hardware and software application problems for customers
  • Fluency in French and English language skills. Other languages (such as Dutch, Italian, German or Spanish). are welcome
  • Fluency in English language skills. Other languages (such as Dutch, French, Italian, German or Spanish). are welcome
  • Troubleshoot and repair any hardware/software issues that can’t be resolved by Global Service Desk which includes more complex issues
  • Monitor Dealer Remote Diagnostic Participation
  • Identify Dealers and Customers that are not accessing website, initiate contact and training
  • Uncover incidents where truck is in service prior to warranty initiation
  • Take Calls from Dealer Support for Remote Diagnostics system issues
  • Related to system issues (strange truck appeared my fleet, lost account)


Brown University
2000 - 2004
Bachelor's Degree in Engineering

Professional Skills

  • Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem-solving skills
  • Command of English and Italian (additional languages are as well welcomed). Excellent Verbal and written communication skills
  • Continually develop technical and customer service skills
  • Good communication skills and willingness to work in a team
  • Fluency in Italian and English language skills. Other languages (such as Dutch, French, German or Spanish) are welcome
  • Experience of 4 -5 solutions in terms of design, architecting and implementing
  • Experience in responding to RFPs and provide Solutions

How to write Remote Support Engineer Resume

Remote Support Engineer role is responsible for languages, english, german, customer, software, italian, french, analysis, mainframe, training.
To write great resume for remote support engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Remote Support Engineer Resume

The section contact information is important in your remote support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Remote Support Engineer Resume

The section work experience is an essential part of your remote support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous remote support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular remote support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Remote Support Engineer resume experience can include:

  • Observe, think critically, and demonstrate a rational thought process and linear thinking
  • Be able to work as part of a strong and collaborative team
  • Experience in server virtualization projects
  • Experience with large implementations
  • < 5 years of related experience
  • Knowledge and/or experience with incidencies and resolution

Education on a Remote Support Engineer Resume

Make sure to make education a priority on your remote support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your remote support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Remote Support Engineer Resume

When listing skills on your remote support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical remote support engineer skills:

  • Communicate regularly and effectively with ticket submitters
  • Previous Service Desk experience would be good to have
  • Experience Designing HLD and LLD
  • Experience with migrating solutions
  • Strong knowledge/understanding of enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls)
  • Resolve incidents or problems using established guidelines and procedures (typically under the direction of a more experienced engineer or manager)

List of Typical Experience For a Remote Support Engineer Resume


Experience For Technology Remote Support Engineer Resume

  • Proficiencies in technology design, administration, operation or development
  • Work on complex incidents that can affect thousands of users
  • Plan, prepare and implement changes
  • Monitor the customer environment for any issues that might arise
  • Work with remotely with customers to troubleshoot and resolve complex product issues
  • Assisting in providing additional sales support for the GC/GCMS and/or LC/LCMS and related products and solutions through partnerships with the field engineers, internal system engineers and division personnel

Experience For IT Remote Support Engineer Resume

  • Takes ownership for the quality of work
  • Takes initiative - goal oriented
  • Applies knowledge and abilities
  • Collaborate with Wipfli associates and partners to translate business needs into technology requirements

List of Typical Skills For a Remote Support Engineer Resume


Skills For Technology Remote Support Engineer Resume

  • Knowledge and/or experience with SQL, SQL Server and/or Windows Server
  • Providing smartphone support – creating, setting up accounts and devices
  • Supporting and maintaining MS Desktops and MS Exchange
  • Setting up and configuring new laptops and desktops
  • Reporting faults and maintaining logs on desktops and laptops
  • Working knowledge of peer-to-peer protocols/applications
  • Following Alcatel-Lucent global service assurance best practice and tools
  • Escalating IT issues to the Remote and Field Team Manager where necessary

Skills For IT Remote Support Engineer Resume

  • Undertaking small- to medium-sized IT projects as instructed by the Remote and Field Support Manager
  • Providing remote desktop support
  • Installing authorised software to laptops and desktops
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance on GC/GCMS and/or LC/LCMS
  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Participate in identifying potential impacts or risks of the proposed technical solutions including identifying mitigation options
  • Responsible for assisting with client cheque printing and adhoc print jobs
  • An understanding of IT, networks and programming

Skills For Indigo Remote Support Engineer Resume

  • An understanding of HVAC and Building Services Applications
  • Responsible for provisioning/deprovisioning user hardware and accounts for Wipfli associates
  • Develop architectural design document based on existing sample or new requirement
  • Deep knowledge in different phases of projects such as discovery, planning, design, migration execution and decommission
  • Communication– be the first interface towards customer including professional communication
  • Interested in gaining knowledge in Mainframe technology and the main components of the z/OS architecture
  • Responsible for managing backups and tape rotation
  • Fault finding to laptops and desktops

Skills For Graduate Care Center Remote Support Engineer Resume

  • An understanding of Schneider Electric's products and applications,
  • Apply engineering principles to diagnose, identify and rectify faults
  • An understanding of Schneider Electric's products and applications
  • Highly flexible to change in a fast-paced working environment
  • Written and oral fluency in English and one of the following languages
  • Written and oral fluency in English and any one of the following languages
  • Opportunity to use free parking

Skills For Remote Senior Cisco Collaboration Technical Support Engineer Resume

  • Use Design for Six Sigma and Six Sigma techniques to manage engineering projects
  • Remore repair activities including day to day break/fix trouble ticket resolution
  • Conduct technical research and fact gathering to support root cause analysis of problems, issues, or tasks assigned
  • Produce technical documentation for assigned tasks according to firm policies and procedures
  • Perform system maintenance including application of security patches, system upgrades, hardware maintenance and or preventative maintenance activities
  • Perform technical testing to ensure negative impacts have been mitigated
  • Contributes to the creation of operating system images and software installation automation processes

Skills For Remote Operations Support Center Engineer Resume

  • Broad technical knowledge on different technologies within Windows, Unix, Linux, VMware, and Hyper-V
  • Understand customer environment & gather business requirement
  • Research Technical Aspects & Best Practices
  • Map technical information to customer’s context
  • Develop Prototype to test solution

Skills For Remote Technical Support Engineer Resume

  • Identify customer required deliverables & all tasks for the project
  • Monitor & adjust estimates to integrate new constraints
  • Respond to customer needs by email, phone calls & one to one meetings
  • Create records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Arrange hardware repairs with the appropriate vendors
  • Offer computer desktop support in accordance with established policies and procedures

Skills For Remote Diagnostics Support Engineer Resume

  • Resolve computer problems, and give guidance on appropriate action/solutions
  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals
  • Ensure the Colleague Services organization maintains high colleague satisfaction measured through adherence of SLA’s and results of colleague feedback
  • Expereince
  • Fluent in English and French. German would be beneficial
  • Written and oral fluency in English and Dutch or French

Skills For Indigo Care Center Remote Support Engineer Resume

  • An eagerness and willingness to develop in the role
  • Unlimited access to courses in a wide variety of technologies and disciplines (Lynda)
  • Develop knowledge base and scripts for call center
  • Remote maintenance and support
  • Collaborate with IT and business owners to translate business needs into technology requirements

Skills For Support Engineer Iccs & Remote Monitoring Resume

  • Research, document and present potential technical solutions for reported problems or project assigned tasks
  • Participate in the preparation of the requirements and technical documentation for assigned tasks
  • Design, develop, or configure systems to meet documented requirements related to project work
  • Participate in the implementation of technical solutions
  • Participate in Vendor interactions as required or directed from project leader
  • Assist in the design, development and implementation of technical prototypes or proof of concepts
  • Follow and suggest improvements for QA and change management procedures

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