Mainframe Support Resume Sample

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Horace Treutel
8123 Maurine Greens,  Philadelphia, PA
+1 (555) 553 4419

Work Experience

Mainframe Production Support Lead
03/2017 - PRESENT
San Francisco, CA
  • Meeting facilitation and discussion moderation skills
  • Designs, codes and tests modifications to system automation software analyzes and resolves automation and related operational problems in order to meet SLA’s and incur minimal impacts
  • Creates detailed documentation related to the suite of automation products, software interfaces, API’s, and external systems for operations and support to assess impacts and trouble shoot issues
  • Contributes to BMO Financial Group’s overall business results by making recommendations that improve operational efficiency and effectiveness
  • Provide application administration support for Control-M’s production cluster, QA, Dev., and DR environments
  • Support the Team, Solutions delivery in the execution of responsibilities to implement, deploy and support application changes the Defined Contributions core Sunguard OMNI record keeping platform under Mainframe
  • Partner with the business owners to craft business and functional requirements, as needed
  • Provide SME support for Technology Strategy and Architecture team
Mainframe Support
08/2012 - 10/2016
Phoenix, AZ
  • Provide SME support for the Technology Operate team to address production outages. Proactively assess production environment for potential outages or system performance issues
  • Acts as a resource for team members with limited experience or domain knowledge
  • Broad industry knowledge of Sunguard platforms, how they are maintained, enhanced and deployed in the retirement industry
  • Hands on skill with Mainframe technologies such as COBOL, JCL, VSAM, CICS, DB2, IMS DB/DC
  • Exposure to financial domain and Sunguard product knowledge
  • Aptitude to learn new client system from day one
  • Extensive, hands on, experience with application design and development
CIB Technology Mainframe Application Support
06/2009 - 03/2012
Detroit, MI
  • Demonstrates a functional understanding of z/OS utilities, tools, operation, and configuration, as related to the installation, maintenance, and support of mainframe software products
  • Ensures the availability of the mainframe by installing, maintaining, and supporting assigned products in a non-disruptive manner
  • Exploits software product functionality to meet business requirements; reduce costs; and improve functionality, processes, and/or performance
  • Effectively communicates technical information to peers and management, and can provide training as needed
  • Adheres to company policy with regard to security, change management, and other established controls in the IT environment
  • Demonstrates effective analytic problem solving
  • Willingness to receive and/or request training as needed for work assignments, relevant technology, and personal development


American InterContinental University - Houston Campus
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Self-motivated individual and a team player, Good verbal and written English communications skills
  • Develop and monitor the operating budget and staffing plan required to effectively support the agency's mainframe environment
  • Experience working in Mainframe technologies
  • Understanding of business process re-engineering and business modeling concepts,
  • Knowledge of CONTROLM/CA7/ZEKE scheduling tools
  • Availability for a short/long term working opportunity at the customers’ locations (in EU Countries)
  • Utilize CA7 and CA11 Scheduling Tools and applications

How to write Mainframe Support Resume

Mainframe Support role is responsible for mainframe, software, travel, insurance, modeling, research, design, architecture, security, training.
To write great resume for mainframe support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mainframe Support Resume

The section contact information is important in your mainframe support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mainframe Support Resume

The section work experience is an essential part of your mainframe support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mainframe support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mainframe support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Mainframe Support resume experience can include:

  • Provide UAT defect support at L2 levels for core-banking applications and meet all the required KPIs
  • Approves the development of operational installation and upgrade procedures for a proprietary operating system in compliance with industry best practices
  • Design the platform disaster recovery plan. Oversee and approve testing of the plan
  • Apply approved patches to operating systems and/or proprietary application software
  • Attends technical workshops, trainings, seminars and conferences to expand end-to-end knowledge as well as gain insight on emerging relevant technologies
  • Global mirroring from a host operational standpoint

Education on a Mainframe Support Resume

Make sure to make education a priority on your mainframe support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mainframe support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mainframe Support Resume

When listing skills on your mainframe support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical mainframe support skills:

  • The working environment provides minimal exposure to discomfort or risk to safety. Work hours include normal business hours with on-call and weekend support on a frequent basis
  • Experience in Mainframe Batch/Online abend research and resolution
  • Overall relevant experience
  • Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
  • Utilize Autosys Tool for batch processing
  • Capable of using all Command sets and utilities on the tools and systems above

List of Typical Experience For a Mainframe Support Resume


Experience For Clearpath Mcp Mainframe Support Resume

  • Evaluate each agency’s security needs in conjunction with department policy and develop long term plans to address those needs and ensure the security system adheres to audit and best practice standards
  • Review changes and/or enhancement recommendations to the platform, 3rd party products, enterprise utilities and the security system and prepare budgetary and rate impact. Present information to management and client agencies
  • Make recommendations for the use and acquisition of enterprise utilities that serve the business needs of each of the client agencies to ensure optimum performance
  • Analyzes various software licensing requirements and track software license usage to ensure compliance with license contracts
  • Develops a broad-based knowledge of the Client’s existing data protection infrastructure and works cooperatively in order to serve as a technical resource to the department’s third-party vendors, in-house teams and customers (internal and external)
  • Other statewide expertise of the Unisys mainframe responsibilities as required for the support of the mission, goals and objectives of the organization

List of Typical Skills For a Mainframe Support Resume


Skills For Clearpath Mcp Mainframe Support Resume

  • Build up an extensive and practical understanding of Mainframe applications
  • Contribute to design decisions for upcoming enhancements
  • Manage version control, development and merging of the source code repositories
  • Maintain, troubleshoot, and enhance existing production modules
  • Coordination with onshore and offshore teams
  • Business systems development and analysis
  • Monitor all Mainframe batch jobs, handling Production issues and fixing batch and online abend based on level of Severity (Sev1, Sev2, Sev3, and Sev4) and coordinating with the End Users to resolve Production tickets within the stipulated SLA guidelines
  • Provide on call support, incident triaging, standard and adhoc service request fulfillment
  • Perform Requirement gathering, Analysis of business requirements, create Design for the proposed changes, perform code review and Unit test case review, providing SIT support and perform implementation of various enhancements using COBOL, JCL, VSAM, IMS DB/DC, DB2, CICS, REXX etc

Skills For CIB Technology Mainframe Application Support Resume

  • Coordinate with the offshore team to create deliverables, review documents and manage client expectations
  • Capable of delivering effective application support with inherent capability to perform issue investigation and resolution across wide range of applications and technology stacks within the agreed SLAs
  • Creates custom solutions, develops tools and utilities, and leverages third party software to optimize the effectiveness and efficiency of ADP's applications
  • Knowledge of EMC’s Symmetrix Remote Data Facility (SRDF) technology
  • This includes individual customer expertise and education
  • Manage the platform service, 3rd party products, enterprise utilities and the security system
  • Top Workplace in Northeast Ohio year after year

Skills For Mainframe Production Support Lead Resume

  • Proficient usage and knowledge of COBOL/Natural
  • Provide hands-on leadership for a team of highly skilled mainframe technicians who manage all aspects of the agency's IBM Z System Mainframe, including system hardware and software installation, security, connectivity, disaster recovery and performance, capacity and data management
  • Pursuit of new and innovative solutions that maximize the mainframe's value to the agency
  • Negotiate contracts with hardware, software and services vendors in a manner that complies with WSDOT procedures and technology standards
  • Collaborate with other WSDOT ITD managers and business peers in the development, implementation, and dissemination of technology strategic plans

Skills For Mainframe Technical Support Resume

  • Coordinate with WSDOT management, technicians, departmental stakeholders, vendors and their counterparts in other state agencies to ensure effective and efficient delivery of mainframe services
  • Demonstrated ability to solve complex problems and communicate technical information effectively
  • Proven knowledge of, and ability to use/support mainframe software products
  • Proven performance in both a team environment, and in an individual, minimally supervised role
  • ZOS, Z processor, and Job Entry Systems(JES-2)
  • Online Systems such as: CICS, DB2, MQ, and IMS
  • Host interactions with server infrastructure

Skills For Mainframe Support Technician Resume

  • Mainframe system utilities, standalone dump, console dump ,etc
  • MVS and LPAR configurations
  • Understand and utilize TSOSearch Jobs US
  • No Sponsorship Opportunities Exist at This Time
  • Provide Level3/Level4 technical support for issues reported in production/test environments within stipulated SLA times defined
  • Serve as service manager for all critical incidents

Skills For IBM Mainframe Support Engineer With German Resume

  • Analyze product requirements, design and implement solutions to meet them
  • Review and resolve defects
  • Manage and implement the full software development lifecycle for features on our platform, including: analyzing, developing, testing, and implementing critical software components and services for proprietary software
  • Monitoring of Critical Late screens to identify and determine portfolio’s in jeopardy of completing their cycle on time and determine if there is a need for escalation
  • This is an Application Support position
  • Work with other IT teams (DBA"s, server operations, OpsControl, etc.) to meet application requirements
  • Occasionally travel to other local company sites
  • Shares company core values, including an emphasis on customer satisfaction, ethical and professional behavior, a focus on quality, and adherence to federal and state regulations with regard to the health insurance industry

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