Receptionist / Administrator Resume Sample
Lizzie Lockman
44459 Gutmann Union,
Dallas,
TX
+1 (555) 410 8719
Work Experience
Receptionist / Administrator
01/2016
-
PRESENT
Boston, MA
- Greet guest, visitors and employees on a daily basis and provide support for their needs
- Answer all incoming calls and direct them to the appropriate personnel
- Manage meeting rooms bookings
- Update phone list and company documents as directed
- Respond and communicate with all levels of management with minimal supervision
- Work with the facility manager to manage and direct outside vendors and evaluate their performance
- Provide Administrative support for the on-site Facility Management team
- Assist with receiving and processing of work orders
- Support other Regional initiatives, transitions and integrations as assigned
Receptionist & Administrator
01/2013
-
08/2015
Boston, MA
- Maintain account employee database, distribution lists, emergency contact lists and related reporting/documentation for site team
- Support Facility Manager in administrative functions and special projects as required
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Support Global account employee experience initiatives, i.e. hospitality program
- Order taxis for visitors and staff as required
- Work with Establishment staff in order to ensure all meeting rooms are adequately serviced in terms of beverages and other requirements
- Assisting Establishment team members with additional administrative tasks as required
- RN10521 Further Particulars
- Prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results
- Manage meeting room bookings
Establishment Receptionist / Administrator
10/2005
-
09/2012
San Francisco, CA
- Proven Reception experience
- Good time keeping is essential
- Polite and professional telephone manner, client facing and customer service skills and experience
- Good level of literacy and numeracy skills
- To comply with the Company’s Health and Safety strategy, policy and procedure and to ensure a safe and healthy environment for employees, visitors, client employee, and contractors
- Experience of front-of-house service in a busy customer facing role
- Excellent teamworking skills and a flexible attitude
- IT literacy, in particular Microsoft Office (Word, Excel, Outlook)
Education
Troy University - Pensacola
2000 - 2005
Bachelor's Degree in Management
Professional Skills
- Excellent time and project management skills including the ability to be an independent worker who can multi-task and negotiate/juggle priorities with ease
- Intermediate Word Skills, Basic Excel Skills
- Strong computer skills and ability to effectively utilize Microsoft Word, Excel, PowerPoint and Outlook
- Strong interpersonal skills including demonstrating a friendly professional attitude when greeting guests both on the phone and in person
- Proven typing and keyboard skills
- Excellent computer skills, including Microsoft Outlook, Word, Excel, and PowerPoint
- Methodical and organised with excellent communication skills
How to write Receptionist / Administrator Resume
Receptionist / Administrator role is responsible for word, powerpoint, excel, customer, microsoft, reporting, finance, training, procurement, printing.
To write great resume for receptionist / administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Receptionist / Administrator Resume
The section contact information is important in your receptionist / administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Receptionist / Administrator Resume
The section work experience is an essential part of your receptionist / administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous receptionist / administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular receptionist / administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Receptionist / Administrator resume experience can include:
- Excellent verbal and written and face to face communication skills
- Excellent interpersonal skills and a polite and helpful manner
- Communicate with co-workers and customers, effectively and professionally to obtain necessary information for project completion
- Intermediate IT skills – Outlook, MS Word & Excel
- At least one years’ experience of working in reception or administration
- Excellent organisation and planning
Education on a Receptionist / Administrator Resume
Make sure to make education a priority on your receptionist / administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your receptionist / administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Receptionist / Administrator Resume
When listing skills on your receptionist / administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical receptionist / administrator skills:
- Answering, filtering and dealing with telephone calls and visitors efficiently and effectively
- Convincing customer facing skills, preferably in a similar role is essential
- Typing skills typically 50wpm
- Develop solid understanding of firm/office personnel and reporting structure as well as business unit affiliation (aids directing of blind calls)
- Excellent Report Writing Ability – Advanced formatting
- Experience of working in a busy dynamic environment
List of Typical Experience For a Receptionist / Administrator Resume
1
Experience For Receptionist & Administrator Resume
- Previous experience in a similar role would be highly advantageous
- Previous experience SAP
- Ensuring meeting rooms are kept in order, liaising with associates to organise facilities if required
- Maintaining an immaculate Reception area, liaising with building Security as necessary
- Contributing to a happy, positive working and team environment
- Opening and distributing post and deliveries
- Meeting Room diary management
- Updating telephone directory
2
Experience For Receptionist Administrator Resume
- Ensuring the dealership is kept tidy and well presented at all times and that customers are taken care of
- To meet and greet all visitors to the Executive floor in a warm and professional way, directing them to the waiting area
- Daily sorting and posting of external manifests/documents
- Prepare and maintain meeting rooms to a high standard, clearing rooms promptly once meetings have concluded
- With Office Manager; Ensuring kitchen areas and stationery cupboard are fully stocked, ordering consumables and supplies on a monthly basis as required
- Management of the induction process updating the register, issuing and control of door access passes and the ANPR System
- Management of meeting rooms, and catering as required
- Support the Team Administrators ensuring the following items
3
Experience For Establishment Receptionist / Administrator Resume
- Assist co-workers in resolving problems and undertake other responsibilities, as required, as supporting member of Facilities Services
- Manage the conference facilities, meeting rooms and appointments and catering companies when required
- Arrange couriers, answer and screen external calls, re-directing as required and arrange taxis
- Ensure the waiting area is kept clean and tidy at all times
- To provide pre course administration for courses held within voyager Academy and at outsourced training facilities
- Act as facilities representative to ensure the maintenance of the building and its facilities are carried out as required
- On leaving ensure visitors sign out and return Visitor badges
- Receive and direct all incoming switchboard calls
4
Experience For Cage Receptionist / Administrator Resume
- Liaise with ground floor reception regarding visitors, post, any ad hoc issues
- Ensure reception and meeting rooms are tidy and well presented at all times
- Provide and manage refreshments and catering requirements for meetings
- Manage and book meeting requests for the office
- Assist with keeping stock of kitchen supplies and advise where an order is necessary
- A Team player with a flexible approach to supporting others
- Schedule organization, including travel, etc. as required
- Develop agendas, arrange meetings, record and transcribe minutes, and maintain a record of outstanding action items
5
Experience For Receptionist / Administrator Resume
- Collection and filing of all confidential and business information as required and ensure files are easily retrieved
- Front of House & Event/Catering Support
- Assist in lease administration activities, including tenant contacts and insurance information; generate reports
- Budget ownership and management of the depot stationary, catering and welfare budgets
- Support auditee for all audits relating to depot administrative processes
- A polite and welcoming manner
6
Experience For Receptionist & Administrator Resume
- Free Optional Wellbeing Assessment
- Communicate well both verbally and in writing, with staff at all levels
- Provide a seamlessly manned Reception and an environment that is well equipped, well maintained and supportive of colleagues and visitors wellbeing and safety
- Manage issuing of access cards – to staff/contractors/visitors
- Manage Associates required training Schedule (C2C)
- Actively support Continuous Improvement initiatives within the company including but not limited to public relations, social and community events etc
- First Aid Trained or willingness to undertake this training
7
Experience For Receptionist Administrator Resume
- Prepare meeting minutes
- Work well in a team or solo environment
- Knowledge of Microsoft Office; Excel, Word, Outlook
- Utilize technology as a part of work day
- Assume responsibility for all visitors whilst on the Executive floor
8
Experience For Establishment Receptionist / Administrator Resume
- Coordination of internal and external meetings ensuring rooms are booked in all venues taking part in the meeting, diaries are updated and appropriate equipment and refreshments are booked
- To work alongside current admin support to arrange travel and accommodation for the Investments teams both UK and overseas, ensuring any entry documentation is completed
- Assisting current support with the interview process, on-boarding of new joiners, requests for new equipment and other ad hoc team requirement
- Provide assistance to financial control in the performing of any testing
- Establish and maintain electronic and paper filing management systems and the organisation of various contact details/business cards
- To understand and adhere to the Hitachi Values in the course of performing the role
9
Experience For Cage Receptionist / Administrator Resume
- Assist other support staff with the organisation of team communications, events, meetings and off-sites as required
- Carrying out and be fully aware of actions as are required to meet the requirements of the Hitachi Capital Corporate Governance framework including attendance at any relevant management and committee meetings
- Controls in their processes are effective to manage risks (in conjunction with Financial Control)
- Processes are operating as mapped
- Exceptions are noted and appropriate remedial action taken
- Any changes to process/systems have been approved in line with Group policy/procedure
- Ensure the reception screen is updated with current information
- Produce end of month data to provide to the customer with regard to usage of the facilities on site
- Order stationery and corporate attire for the site
10
Experience For Receptionist / Administrator Resume
- Greet visitors to the office efficiently and politely
- Check where visitors have parked and request they sign in/out via the Visitors book with Car Registration
- Distribute Visitor Badges and direct to the relevant area
- Greet all customers and visitors to reception
- Stock kitchens when required
List of Typical Skills For a Receptionist / Administrator Resume
1
Skills For Receptionist & Administrator Resume
- Excellent telephone manner, and good interpersonal skills at all levels
- Good MS office skills (Outlook, Word & Excel)
- Professional presentation and good interpersonal skills
- At least two years’ experience in professional office environment and prior experience in procurement and reception services
- Good Microsoft Office skills i.e. Word, Excel and PowerPoint
- Demonstrated strong administration experience in a similar position
- Prior experience in a similar corporate environment, be calm under pressure, and able to deal with senior people and high profile visitors
- Good previous administrator experience
- Organised with great communication skills
2
Skills For Receptionist Administrator Resume
- Proven experience in Microsoft Office applications
- Professional demeanour and appearance with exceptional customer service skills
- Excellent attention to detail and ability to work within business priorities
- Greet and direct guests in accordance with WTW service standards, guaranteeing positive impression and experience with every WTW contact
- Multitask, prioritise and problem solve
- Proven ability to work with office equipment
3
Skills For Establishment Receptionist / Administrator Resume
- Experience in Logistics or similar environment
- Strong focus on providing a best in class quality of service
- Experience in a Facilities environment
- Previous administration experience desirable
- Prioritise work to specified deadlines
- Excellent ability to accurately enter data and maintain detailed records
4
Skills For Cage Receptionist / Administrator Resume
- Previous experience with Peoplesoft would be an asset
- Excellent organisation capability and administrative capability
- Prioritize workload and handle multiple tasks at one time
- Previous experience on reception essential
- Good knowledge of all Microsoft Office packages
- Previous switchboard/reception experience advantageous
- Previous Receptionist/administrator experience
- Departmental staff are aware of their responsibilities and operate in line with the Group standard
5
Skills For Receptionist / Administrator Resume
- Operate door entry system
- Strong Microsoft Office and Google Suite product knowledge
- Experience or knowledge of Basware advantageous
- Answering, screening and forwarding any incoming telephone calls while providing basic information when needed
- Ensuring compliance with SOx requirements by ensuring ongoing compliance with the following objectives
6
Skills For Receptionist & Administrator Resume
- Welcoming and greeting guests, directing and announcing them appropriately
- Creating and supporting a professional, welcoming environment as first point of contact for the business
- Providing a front of house reception service with a professional and customer-centric manner, making sure reception is running smoothly
- Receiving and distributing all incoming couriers
- Preparing presentations and providing research and developing reports
- Maintaining security by following procedures and controlling access via the reception desk
- Ordering catering and presenting food in an appropriate manner for key meetings
- Ordering and maintaining stationery, equipment and consumables supplies
7
Skills For Receptionist Administrator Resume
- Managing car parking and permits
- Assisting with Executive floor catering when required
- Managing meeting room bookings
- Managing invoicing as required
- Receiving and processing daily mail/deliveries/couriers
- Liaising with the building facilities team
- Ensuring all clients are entered correctly onto Vicinitee our online booking system
- Monitoring and managing office equipment and refreshment supplies
8
Skills For Establishment Receptionist / Administrator Resume
- Welcoming new starters and taking photos of new starters for the company Intranet site
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel etc
- Arranging both in house and external events
- Collating information and compilation of period reports and presentations as required
- Supporting the Finance function as required
- Supporting other departments when required
- Screening phone calls through to the main office
- Ensuring the stock room is tidy and all items are stored correctly
- When required, coordination and planning of regular meetings including scheduling in diaries, collating and distributing papers
9
Skills For Cage Receptionist / Administrator Resume
- Attend meetings as required, taking notes and action points from the meeting, typing up notes and distributing as required
- Management and booking of meeting rooms, conference facilities car parks and catering
- Ad hoc administration tasks, binding/laminating presentations, training manuals etc
- Where possible deal with all visitors requests professionally and efficiently i.e. printing visitor boarding passes, recharging mobile phones etc
- Ad hoc tasks as required e.g. business card scanning to Outlook, setting up filing systems
10
Skills For Receptionist / Administrator Resume
- Deal with incoming and outgoing post and arranging of couriers as and when needed
- To act as the Voyager Academy receptionist dealing with all enquiries and visitors to the building, including access control
- Ensure all training rooms and break out areas are ready for training each day including liaison with the Refueller and Serco as required,
- Receive phone calls, requests, faxes and mail, etc. and courteously deal with all by personally responding, delegating, or re-directing
- Organisation of incoming and outgoing post
List of Typical Responsibilities For a Receptionist / Administrator Resume
1
Responsibilities For Receptionist & Administrator Resume
- With Office Manager; Assisting with meeting and event organisation for clients / prospects / Insurers / Associates
- Manage the meeting room calendar for Clapham/Bromley office and order lunches as and when required
- Willingness to undertake training and development when required
- Self-motivated, enthusiastic, energetic and hardworking
- Assist with meeting room preparation
- Meet & greet all visitors as a first point of contact
2
Responsibilities For Receptionist Administrator Resume
- Support asministrator's with ad hoc tasks
- Arrange couriers when requested
- Photocopy, file and scan, as needed
- Coordinate and assemble information for internal and external distribution
- Draft, compose, and distribute correspondence
- High level of information management
- Schedule and coordinate meetings/special events, as requested
- Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures
3
Responsibilities For Establishment Receptionist / Administrator Resume
- Prepare and code invoices for Property Manager’s approval
- Maintain lease and contract files, as well as other files located within the property management office
- Promote and foster positive relationships with tenants and clients and track service calls as required
- Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
- Deal with day-to-day requirements for the London and SE Team
- Support the Executive Assistant as and when needed and get involved in ad hoc projects
- Update the Internal telephone list on a monthly basis
4
Responsibilities For Cage Receptionist / Administrator Resume
- Confident and enthusiastic with the ability to build rapport easily with a variety of customers
- Confidence to deal with complaints and issues
- Discrete with sensitive information
- Has initiative and can self-manage
- Computer literate inc. Office suite with a methodical and organised approach to work
5
Responsibilities For Receptionist / Administrator Resume
- Copy, print and scan documentation as required
- Provision of administrative support for Production team where needed such as printing packs for meetings, collating information, research on clients and prospects
- Deal with clients/customers on all levels either face to face, via e-mail or phone
- An appreciation and commitment to Health and Safety
- Commitment to employer values
- First class telephone manner and the ability to greet all visitors to the depot in a professional and friendly manner
- Pragmatic, practical and flexible attitude
- 24 days holiday + bank holidays pro rata
6
Responsibilities For Receptionist & Administrator Resume
- Option to purchase up to 5 extra days per year pro rata
- Group Sickness Cover Scheme
- Diary Management for the Depot
- Support the management of document configuration and upkeep for all depot forms and procedures on the e-docs system
- Maintain local competency records for all depot staff
- Able to work with all levels of staff clients and senior management
7
Responsibilities For Receptionist Administrator Resume
- Build strong relationships with colleagues across levels and provide operational expertise and guidance that ensures beneficial and cost effective use of resources
- Manage cleaners and messenger/s, ensuring they meet required operations objectives
- Proactively manage company supplies and review business partner product/price offerings on a regular basis to ensure optimised quality/price efficiencies
- Adhere to internal procurement and payment process and maintain up-to-date records of all service agreements
- Advocate and role model WTW values
8
Responsibilities For Establishment Receptionist / Administrator Resume
- Develop Trusted Advisor role
- Reliable and punctual with high level of energy and initiative
- Customer service orientation and the ability to work as a team member with a wide range of personalities in a collaborative manner
- 5 weeks holiday + Bank Holidays pro rata
- The chance to work within a friendly and supportive team
- High proficiency in Microsoft Office (Word, Excel, Power Point and Outlook) and a general high level of computer literacy is essential
9
Responsibilities For Cage Receptionist / Administrator Resume
- Able to work unsupervised and in a solo capacity in the reception area
- Greet visitors, contractors, suppliers and new starters ensure they; sign-in and out and are orientated and aware of the EH&S protocols for fire/evacuation etc. Guide visitors on car parking queries
- Politely answer phone line(s) /switchboard within three rings and respond / transfer calls as appropriate, or provide caller with email address etc., deal with general queries, take messages and ensure messages are relayed correctly and promptly
- Book meeting rooms if visitors have arrived and are unable to do this themselves. Provide guidance to visitors on use of conference rooms and video conferencing
- If required organise provision of refreshments, lunches/ hospitality ordering for visitors
10
Responsibilities For Receptionist / Administrator Resume
- Accept / sign-for post, couriered deliveries / parcels and notify mailroom assistant (or individual staff member if necessary). Deal with any suspicious packages in accordance with PB’s policy maintaining own and others’ safety
- Expert IT skills –
- Process information from more than one source
- Ensure visitors to the office sign in and out of and complete HS/Office visitor induction information
- Provide administrative support to the Site Director as required
- Ensure compliance with site EH+S policies for all visitors, contractors and associates
- Actively participate in site monthly reviews and site audits as required
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