Dental Receptionist Resume Sample
Reese Borer
4895 Shanahan Court,
Dallas,
TX
+1 (555) 665 9997
Work Experience
Dental Receptionist
09/2017
-
PRESENT
Philadelphia, PA
- Frequently check and respond to voicemails in a timely manner
- Receive appointment cancellation calls and attempt to fill vacant time slot with another patient
- Meet with patient after their visit to schedule next appointment
- Assist Supervisor and Hygienist with patient recalls
- Enter/Verify proper patient insurance information is on file with each visit
- Responsible for inputting the patient treatment plan into the Faculty Practice Patient computer system
- Serve as the patient advocate for all patients within the practice
Dental Assistant / Dental Receptionist
01/2011
-
03/2017
Philadelphia, PA
- Experience in a dental office
- Understanding of diversified insurance plans (Medicaid and CHIPS) as well as Managed Care plans
- Knowledge of dental codes and dental terminology
- Coordinate patient appointments for faculty practice doctors including possible after hours confirmation of appointments
- Collect and apply patient payments to the correct account. Issue a receipt of payment
- Respond to all patient, physician, and staff inquiries in a prompt and professional manner with excellent customer service skills
- Be prepared for the upcoming day-s schedule by pulling patient charts for the next day, printing the next day-s schedule, and preparing new patient charts
- Copy chart pages so that they are adequately stocked in folders
Education
University of Mount Union
2006 - 2010
School's Degree in Health
Professional Skills
- Experience in effectively relating to people, Ability to effectively relate via telephone and the ability to speak, read and write in English
- Excellent in-person and phone customer service skills
- Excellent customer service skills and detail oriented
- Experience working in a dental, medical, or other health-care office experience
- Computer skills including MS Office Suite
- Prior administrative/reception experience
- Excellent customer service experience within a dental office
How to write Dental Receptionist Resume
Dental Receptionist role is responsible for customer, database, basic, software, insurance, reporting, computer, health, benefits, collections.
To write great resume for dental receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dental Receptionist Resume
The section contact information is important in your dental receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dental Receptionist Resume
The section work experience is an essential part of your dental receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dental receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dental receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dental Receptionist resume experience can include:
- Responsible for filing and obtaining patient charts in advance of visit. It is also the PCC-s responsibility to know the whereabouts of a patient-s chart at all times
- Experience working in a dental office
- Experience working in a dental, medical, or other health-care office
- Experience working in a dental, medical, or health-care office
- Experience working in a dental office
- Experience working in a dental, medical, or health-care office
Education on a Dental Receptionist Resume
Make sure to make education a priority on your dental receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dental receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dental Receptionist Resume
When listing skills on your dental receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dental receptionist skills:
- Exceptional customer service, communication skills
- Manage time effectively and ability to thrive in a fast pace environment
- Handle patient calls and effectively manage schedule
- Effectively handle telephone inquiries
- Experience working in an office answering calls
- Experience in coordinating meetings, and managing calendars, customer support
List of Typical Experience For a Dental Receptionist Resume
1
Experience For Dental Assistant / Dental Receptionist Resume
- Assisting customers with check in and insurance questions
- Charting notes correctly in patient chart
- Closing financial day sheets
- Cold calling businesses to advertise the dental practice
- Answer phones with same caring, friendly demeanor
- Meet regularly with the supervisor and FP Director to ensure the efficiency of the patient care/service being provided
- Responsible for ensuring quality assurance of all patient records
2
Experience For Dental Receptionist Resume
- Assist supervisor with monthly statement processing
- Track and report daily scheduling metrics
- Retrieve charts and reviewing patient account information
- Provide back-up billing support
- Treatment plan presentation and financial arrangements
- Equally important are ability to multitask and self organize, attention to detail
- BOOK APPOINTMENTS & MAINTAIN SCHEDULES
3
Experience For Dental Assistant / Dental Receptionist Resume
- Answer phones, book appointments, schedule
- Handle all patient registration, forms, etc
- Knowledge of MS Word, Outlook and Internet based Insurance Verification and Claims Submission programs
- Answer phones
- Follow up calls to patients
- Treatment plan presentation and financial arrangements towards the procedures
- Insurance eligibility and verification checks
4
Experience For Dental Receptionist Resume
- Act as a model for Vision, Values, and Mission
- Provide exceptional patient care to all patients
- Work with the FP Supervisor to assign new patients to specific doctors within practice
- Where possible, assist Dental Assistants and Registered Dental Hygienist with non-clinical and minimal clinical issues, to include the duplication of radiographs, telephoning of patient prescriptions, and assisting with Infection Control procedures
- Detailed audit of patient account activity
5
Experience For Dental Assistant / Dental Receptionist Resume
- Review of dental claim payments
- Enters, audits and posts offset line items
- Process refunds to insurance companies and patients
- Contact patients to confirm appointments
- Date entry and Insurance verification
- Discuss treatment plans and finances with patients
6
Experience For Dental Receptionist Resume
- Type correspondence for professionals
- Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival. Receives and sends out messenger or courier items
- Greet patients with a friendly and warm demeanor
- Schedule patient appointments with dentists
- Maintain calendars for appointments
- Handle health insurance issues and inquiries
7
Experience For Dental Assistant / Dental Receptionist Resume
- Work in a fast paced-environment and work well under pressure
- Be patient, possess compassion and uphold HIPAA standards
- O Knowledge of insurance plans (HMO/PPO)
- Knowledge of dental insurance plans (HMO/PPO)
- Maintain an extremely professional demeanor at all times
- Maintain a high level of confidentiality at all times
- Be team oriented, positive and motivated
8
Experience For Dental Receptionist Resume
- Knowledge of insurance plans (DMO/PPO)
- Make financial arrangements for patients
- Knowledge of Ortho Treatment Plans required
- Dental Assistants are encouraged to apply
- Knowledge of insurance plans (HMO/PPO) and insurance verification
- Knowledge of dental insurance plans to include HMO, PPO, and indemnity plans
9
Experience For Dental Assistant / Dental Receptionist Resume
- Handle heavy phone work and provide top-notch service
- Completion of statistical reports as needed
- Be friendly, personable, and professional
- Bilingual-Spanish/English is required
- Team player with a CAN DO attitude
- Be familiar with dental language
- Process payment information
List of Typical Skills For a Dental Receptionist Resume
1
Skills For Dental Assistant / Dental Receptionist Resume
- Experience working in a dental office;Recent Grads are welcome to apply
- Experience working in a dental office
- Experience working in a dental, medical, or other health-care office
- Experience working in a dental office is required
- Experience working at the front desk of a dental, medical, or other healthcare office
2
Skills For Dental Receptionist Resume
- Experience working with insurances
- O 1+ years' experience working in a dental office
- Experience answering telephone, required
- Experience working in a dental office
- Experience working in a dental or medical office
- Experience answering multi-line telephone system
- Experience working in a dental office, required
- Dental Coding and Dental Insurance experience
3
Skills For Dental Assistant / Dental Receptionist Resume
- Experience in a dental practice
- Have at least 1 year of experience in an administrative role within a dental office
- Dental experience
- Knowledge of insurance plans (HMO/PPO) with collections experience
- Customer service experience in a dental office is required
4
Skills For Dental Receptionist Resume
- Experience with Dentrix software
- Experience in a dental office
- Proven ability to maintain the highest level of confidentiality
- Experience with Dentrix, Eaglesoft, or other dental software
- Strong Knowledge of insurance plans (HMO/PPO)
- Dental, medical, or other health-care office experience
- Non-clinical healthcare experience
- Dental Office experience required
5
Skills For Dental Assistant / Dental Receptionist Resume
- Experience with Excel and database applications
- Front desk experience in a dental practice
- Greet patients immediately upon their arrival and provide excellent customer service
- Answering phones, faxing, filing, data entry
- Checking insurances and getting breakdowns
- Answering and Directing Calls in a friendly and professional manner
6
Skills For Dental Receptionist Resume
- Posting and billing knowledge
- Greeting patients, scheduling appointments, and check-ins
- Scheduling and canceling appointments
- Billing insurances companies and collecting patient payments
- Checking patients in and out
7
Skills For Dental Assistant / Dental Receptionist Resume
- Understanding of dental Explanation of Benefits (EOB's)
- Maintaining prompt patient communication via multiple avenues (phone, email, text)
- Obtaining insurance eligibility and benefits
- Calling patients to schedule appointments
- Supporting the Dentist through administrative tasks
- Contacting insurance companies to verify benefit information
8
Skills For Dental Receptionist Resume
- Maintaining courteous patient communication via multiple avenues (phone, email, text)
- Reporting of audit results
- Supporting a team
- Moderate Physical activity. Requires handling average-weight objects up to 15-20 pounds or standing and/or walking for more than 4 hours per day
- Working in dental office or 2 years working in medical doctor office
- Claims processing and understanding
- Serve as a resource person for patients and faculty on completing necessary paperwork and following proper clinical protocol procedures
9
Skills For Dental Assistant / Dental Receptionist Resume
- Maintain patient records in billing/scheduling system and in hard copy
- Serve as an initial point of contact for patients seeking services
- Bilingual English and Spanish speaking is required
- Advanced MS Office proficiency, with an understanding of complex functions in Word, Excel and Outlook
- Familiar with electronic records keeping
- General knowledge of internet navigation and research, e-mail, fax transmission, copy equipment, and insurance billing
10
Skills For Dental Receptionist Resume
- Acts as a role model – willing to accept or volunteer on projects as opportunity arises
- Collections, claim submission and billing
- Makes appointment for patients according to protocols
- Assist patients in completing dental history forms If necessary
- Greet and interact with patients professionally, with caring and friendliness
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