Quality Assurance Team Resume Sample

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Ardith Gulgowski
727 Cullen River,  Boston, MA
+1 (555) 200 0156

Work Experience

Quality Assurance Team Leader
09/2016 - PRESENT
Dallas, TX
  • Coordinate Monthly QAF Reporting, including design and preparation of materials and scheduling QAF working sessions for reporting to TOS Risk Governance Committee, Monthly Risk Reviews and Monthly Business Reviews
  • Coordinate initiatives tracking & monitoring for the TOS –Ops QAF team initiatives and ensure team delivers on schedule for Target Dates and Monthly Reporting Schedule
  • Maintain QAF operational and reporting metrics
  • Managing projects and executing implementation of these projects
  • Perform business process analysis (TOS-Ops QAF processes) and documentation of procedures and process flows
  • Prepare/distribute Weekly Issue Tracking reports
  • Manage Issue Management schedule in coordination with Issue Management Lead and Independent Testing Lead
  • Observe process workflow, equipment operations and plant personnel ensuring sanitation guidelines are being followed
  • Advise management on effectiveness of routine plant sanitation and cleaning programs. Including annual evaluation of the plant master sanitation program
Quality Assurance Team Program Coordinator
10/2013 - 07/2016
Phoenix, AZ
  • Monitor and verify the HACCP plan’s CCPs adhering to policy and procedure
  • Verify operations control systems are functional, followed and collaborate with operations or maintenance personnel on quality and safety issues
  • Evaluate and place ingredients or finished product on hold, release or disposition as necessary while adhering to policy and procedure
  • Evaluating and Monitor ingredients, packaging and process suppliers to ensure they meet Southwest Cheese QA standards
  • Provide guidance and leadership in the continuous development, support and monitoring of policies for the team
  • Ensure the team remains abreast of financial planning advice industry standards, remediation regulatory and legislative environment, and ensure continual alignment of our framework
  • Manage team workflow to ensure KPIs and productivity levels are met
Travel Operations Quality Assurance Team Internship
06/2008 - 09/2013
Phoenix, AZ
  • Guide plants during special plant sanitation issues including microbiological and environmental control
  • Ensure plant follow up of Environmental Monitoring Pathogen Control program to detect and eliminate sources of contamination. Ensures corrective actions are completed
  • Investigate sanitation issues, which are resulting in product contamination, reduced shelf-life, or customer rejection of products. Aid in the identification of root cause and corrective actions
  • Develop and communicate plant programs, policies and procedures to meet sanitation and food safety guidelines
  • Develops training materials and programs on sanitation for the general employee population, as well as specific job functions for sanitation
  • Assists with or leads weekly facility audits and other sanitation audit programs
  • Provide technical assistance and training to Quality and Sanitation personnel


Benedictine University - Naperville Campus
2003 - 2007
Bachelor's Degree in Management

Professional Skills

  • Demonstrated creative and analytical problem solving and decision-making skills
  • Demonstrated skills at developing associates and teams
  • Good technical problem-solving skills
  • Experience of managing / coordinating teams and aseptic manufacturing processes would be considered an advantage
  • Experience in a manufacturing environment, preferably in fast moving consumer goods (FMCG) packaging facility
  • Experience working in a Healthcare manufacturing environment - ideally most of which would be in the pharmaceutical sector
  • Experience of leading high performing teams

How to write Quality Assurance Team Resume

Quality Assurance Team role is responsible for leadership, software, finance, training, recruiting, auditing, reporting, manufacturing, design, insurance.
To write great resume for quality assurance team job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality Assurance Team Resume

The section contact information is important in your quality assurance team resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality Assurance Team Resume

The section work experience is an essential part of your quality assurance team resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality assurance team responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality assurance team position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Quality Assurance Team resume experience can include:

  • Excellent written and verbal communications skills - Fluent in English
  • Participate in critical design activities to assure that the product under development can be effectively tested
  • Product knowledge & soft skills
  • Work in a sprint team environment. Experience in leading a team in an organization that is working in Agile methodology
  • Quality Assurance supervisory experience in a manufacturing/production/military/ or related setting
  • Manage and maintain internal audit program to ensure compliance to ISO9001, regulatory requirements and current good manufacturing practices (cGMP)

Education on a Quality Assurance Team Resume

Make sure to make education a priority on your quality assurance team resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality assurance team experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Assurance Team Resume

When listing skills on your quality assurance team resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical quality assurance team skills:

  • Have leadership skill & good communication skills
  • Proven customer service and adjudication skills
  • Effectively plan, prioritizes, and delivers multiple projects/assignments in a timely manner
  • Strong people management skills to drive workforce development and achieve desired results
  • A driven, highly motivated individual with strong people skills
  • Excellent interpersonal skills and high motivation

List of Typical Experience For a Quality Assurance Team Resume


Experience For Quality Assurance Team Leader Resume

  • Become knowledgeable in recording systems and monitoring procedures used in keeping track of call quality and methods for improvement
  • Support the remediation program in delivering end to end customer remediation that is valued by customers and AMP
  • Ensure the team meets regulatory requirements
  • Work closely with other teams to ensure that the customer remediation program complies with AMP standards and regulatory requirements
  • Analyse key themes identified through the customer remediation program. Provide feedback to the Manager, Professional Standards, Remediation and other advice business areas
  • Support the wider team’s business plan and provide feedback and coaching that fosters continuous improvement
  • Fullyunderstand Pearson VUE’s proprietary software and tools including the testdriver, delivery manager and registration manager to run a full end-to-end qualitycheck of an exam
  • All employees are alsoresponsible for supporting and implementing the company’s policies andprocedures around the Health and Safety, Security, Quality and BusinessContinuity arrangements that apply in their role/work function. Full details ofthese policies and procedures are available on SharePoint

Experience For Quality Assurance Team Manager Resume

  • Review client exams forconsistency with source files
  • Take primary responsibilityfor QA activities for the launch of all new Clients' exams
  • Run a full end-to-end qualitycheck of an exam with Pearson VUE’s proprietary software (test driver, deliverymanager, and registration manager)
  • Update and edit test cases,test checklists and test scenarios
  • Understand impact of errors onthe team and the business

Experience For Test Publishing Quality Assurance Team Leader Resume

  • Coordinate the daily work ofthe QA Team
  • Lead efforts identified bymanagement related to process and/or technology improvements
  • Liaisewith the Test Publishers to ensure successful transition through softwareenhancements
  • Provide installation andtechnical support to QA staff for Pearson VUE’s proprietary software
  • Participate in daily SCRUM meetings (where necessary)
  • Fully understand Pearson VUE’s proprietary software and tools including the test driver, delivery manager and registration manager to run a full end-to-end quality check of an exam
  • Proactively plan for the future attainment of goals

Experience For Mortgage Quality Assurance Team Manager Resume

  • Take primary responsibility for QA activities for the launch of all new Clients' exams
  • Document and escalate deviations
  • Run a full end-to-end quality check of an exam with Pearson VUE’s proprietary software (test driver, delivery manager, and registration manager)
  • Coordinate the daily work of the QA Team
  • Liaise with the Test Publishers to ensure successful transition through software enhancements
  • Provide installation and technical support to QA staff for Pearson VUE’s proprietary software
  • Support ESC’s global CoB program requirements specific to TPU sites and activities

Experience For Quality Assurance Team Program Coordinator Resume

  • Support ESC’s MCA Program and manage the execution of TPU MCA activities globally across all TPU activities and sites in alignment with the Third Party Management (TPM) Office’s MCA standards and guidelines
  • Day-to-day and performance management of 7 team members (on and of- shore); including goal setting. development and career planning, hiring, training and mentoring of new hires
  • Partner with Utilities and other working groups in the program to ensure the Program’s objectives for the QA function are met
  • Development / maintenance of Core QA Elements (tests and success criteria) as well as all associated procedures used in the process
  • Manage all aspect of the Quarterly Quality Review Process (QQRP), produce QA metrics and ensure reviews of Active IS Audit Issues and related findings linked to TPISA and Third Party Risk Management are completed quarterly to cull ideas for program and process improvements
  • Identify and action ways to increase consistency between QA reviewers and continuous improvement of the process
  • Enhance and maintain the QA Process in accordance with EUC guidelines for ‘BU Important’ applications
  • Evaluates and develops techniques designed to maintain awareness of SOP’s, CGMPS’s and clinical requirements
  • Coordinate and support distribution of workload of quality assurance tasks across quality assurance team

Experience For Travel Operations Quality Assurance Team Internship Resume

  • Take a hands on and team approach to task completion
  • Identify the need for and coordinate quality calibration activities
  • Prepare and analyze internal and external quality reports
  • Build and maintain rapport with staff across the organization and encourage a positive viewpoint of quality
  • Assist with daily, weekly, and monthly quality audits and escalations as needed
  • Flexibility to rotate shifts as needed or to cover a 24 hour lab operation (on-call coverage is part of the role)

Experience For Tpisa Quality Assurance Team Manager Resume

  • Judge accessory installation compliance against SOA’s standards
  • Provide quality support and expertise to the QA team and wider business
  • Implement and maintain compliant Quality Assurance systems
  • Lead the QA Specialist team to ensure value-add performance through expert knowledge and collaborative relationships
  • Manage and develop the performance and capability of the QA Specialists
  • Compliance to the Quality Management System through online presence, documentation review and support of the internal and external audit programmes. Delivery of assigned projects on plan
  • Lead or develop test plan design process

Experience For TPU Quality Assurance Team Manager Resume

  • Establish and maintain productive relationships with developers and other team members
  • Create Guidance & Participate in the review of accurate resource plans, project schedules
  • Develop and implement improvements to quality control practices
  • Provides direct and ongoing leadership for a team of individual contributors responsible for performing quality audits and leading/supporting end-to-end customer experience improvement efforts, such as the Chevron program
  • Communicates audit status and escalates issues to functional managers, program managers, and executive leadership
  • Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development
  • Ensure the team is providing founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work

Experience For KYC Quality Assurance Team Leader Resume

  • Demonstrated experience in collaborative issues management
  • Experience in Quality Assurance, Quality Control or other Process Improvement related role within a manufacturing environment
  • Fully valid, non-restrictive passport
  • Maintain ongoing proficiency across all product lines assigned
  • Administer and maintain the factory Quality Monitoring Scheme
  • Both lead the daily operational activities of the team and identify, socialize and implement long-term strategic improvements in the overall QA program

Experience For Quality Assurance Team Member Resume

  • Lead root cause and other data analysis for the regional delivery centre
  • Drive and manage regional initiatives
  • Lead the QA team in problem prevention and continuous improvement projects
  • Identify improvement opportunities within the WhatsApp Operation Team
  • Monitor and Measure teams’ quality performance against defined criteria as part of the quality framework
  • Lead calibration exercises with other regional QA Leads
  • Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

List of Typical Skills For a Quality Assurance Team Resume


Skills For Quality Assurance Team Leader Resume

  • Ideally 5 or more years of related work experience, including people management experience
  • Excellent team player with strong customer focus
  • Champion and participate effectively in process improvement teams and completes any assigned actions
  • Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
  • Experience in direct interactions with regulatory agencies during site inspections

Skills For Quality Assurance Team Manager Resume

  • Experience in auditing of external suppliers, contractors and vendors.Quality Assurance
  • Experience in auditing of external suppliers, contractors and vendors
  • Experience leading projects and / or teams
  • Three (3) years’ experience and understanding of trend analysis and statistical data
  • Three (3) years’ experience in Microsoft Windows applications, Lotus Notes, statistical reporting, graphical presentation and spreadsheet type software
  • Knowledge of QA concepts or experience leading a QA/QC team
  • Demonstrated knowledge and application of industry regulations including those of FDA, IMB, EMEA and other authorities
  • Experience using Excel and/or SharePoint

Skills For Test Publishing Quality Assurance Team Leader Resume

  • Quality Assurance experience in a food manufacturing environment
  • Experience and qualifications in quality management, science, technology, food processing or a related discipline
  • Successful experience with a leading a team
  • A good understanding of process control, with exceptional attention to detail
  • Strong and timely decision making on quality issues
  • Experience in Quality / Operations / Engineering positions

Skills For Mortgage Quality Assurance Team Manager Resume

  • Experience in testing premises or desktop software
  • Experience of leading a QA teams in software companies
  • Experience with test management and bug tracking systems (JIRA - advantage)
  • Previous experience in using CAD and simulation applications – advantage
  • Detail and well organize / Good on Administration
  • Genworth experience within LTC Claims or financial services industry
  • Pensions experience – ideally within Teachers Pensions
  • Excellent communication, written and oral
  • Previous experience on Team Leader's position

Skills For Quality Assurance Team Program Coordinator Resume

  • Relevant experience in international environment
  • Three to five + years successful supervisory experience
  • Skilled in use of PC software and Microsoft Office (excel, word, PowerPoint)
  • Work on multiple priorities and projects
  • Active participation in the QA Leadership Team to deliver consisted and effective support to the value streams and wider business
  • Experience in the fashion industry - advantage
  • Become an expert in COPC Customer Experience (CX) standards, specifications and guidelines and implement industry best practices
  • Auditing certification required within 6-12 months of hire
  • Willing and able to travel 25% of the time

Skills For Travel Operations Quality Assurance Team Internship Resume

  • Working in line with site business hours (08:00 – 16:30 Mon-Thurs; 08:00 – 15:30 Fri)
  • Willing to travel 5% of time, in line with business needs
  • Three to five + years of understanding of manufacturing processes and process control (making, blending, packing, etc)
  • Enable the team’s mobility by providing training opportunities for new and current staff; including opportunities for obtaining industry certifications
  • Facilitate quality system documentation (SOP’s, Standard Forms, BMRs, etc), including writing, reviewing and issuing documents
  • Maintain up to date working knowledge of Food Safety, and be capable of informing and directing others with all pertinent changes that affect them
  • Responsible for localizing and maintaining formulas and product codes through Product Lifecycle Management Software (PLM)

Skills For Tpisa Quality Assurance Team Manager Resume

  • Manage internal environmental testing and swabbing
  • Represent the QA process in meetings, projects and reviewing materials; ensuring impacts are known; questions, interests and needs are addressed
  • Provide coaching and mentoring on quality assurance best practices to team members, colleagues, and peers
  • Work closely with the training team to highlight quality and performance areas for focus, to feed into their training program
  • Ensure that reporting / monitoring obligations are fulfilled
  • Work in all weather conditions, all times of the year as the job requires work inside/outside of the building

Skills For TPU Quality Assurance Team Manager Resume

  • Participation required in technical training courses as required
  • Handle day to day teammanagement issues including operations, employee relations and development
  • Mentor andprovide training to new hires as assigned
  • Lead training sessions on“lessons learned”
  • Handle day to day team management issues including operations, employee relations and development
  • Mentor and provide training to new hires as assigned
  • Lead training sessions on “lessons learned”
  • Continue to be a source for feedback on TPISA Training course content, Process Document changes and other important TPISA-related materials
  • Leads and successfully completes QA training sessions for CGMP’s, SOP’s, quality, etc

Skills For KYC Quality Assurance Team Leader Resume

  • On the job coaching of QA team to support completion of work, personal development and change management
  • Lead the development, implementation, maintenance and continuous improvement of call and work monitoring formats and appropriate quality standards
  • Support and monitor the completion of call and work monitoring activities in coordination with the appropriate QA Supervisors
  • Decision making ability coupled with the ability to work independently and proactively
  • Lead a team of QA engineers that are testing a complex, enterprise-grade software product

Skills For Quality Assurance Team Member Resume

  • Lead the process of defining test plans, test cycles and execution in Agile Scrum methodology
  • Responsible to ensure analyzing of call quality and performance trends is conducted by the team; provide recommendations for future improvement
  • Continuous improvement strategies and ideas, including new process incubation and induction
  • A numerical or statistical background
  • Advanced knowledge of the business line’s operations, products/services, systems, and associated risks/controls
  • Supervises staff responsible for microbiological testing and other quality control testing of plant products. Maintains weight and defect control programs in accordance with plant and company standards
  • Mentors and motivates Associates, providing training and development to optimize their performance and personal growth. Communicates performance standards to Associates, recognizing and rewarding individual and team accomplishments and counseling performance problems

List of Typical Responsibilities For a Quality Assurance Team Resume


Responsibilities For Quality Assurance Team Leader Resume

  • Consistently drive quality and best practices at the highest level within the region
  • Act as client escalation point of contact for QA process questions, issues and resolution
  • Act as a senior Subject Matter Expert (SME) for QA evaluations
  • Contribute to the QA Team’s development and share knowledge within the team
  • Function as factory coordinator of Food Safety Management System
  • Coordinate the factory internal audit program of Quality and Food Safety Management Systems
  • Coordinate the factory Corrective Action and Preventative Action program for the Quality and Food Safety Management Systems
  • Ensure factory document control and record control programs are in compliance

Responsibilities For Quality Assurance Team Manager Resume

  • Promote quality awareness and serve as an ambassador and as an example of Food Safety and NQMS compliance throughout the facility and with customers/vendors/contractors
  • Active member of the factory Food Safety Team, and complete work as assigned by the Food Safety Team
  • Proficiency in Office programs (Word, Power Point, Excel)
  • Three (3) years experience of direct supervision in a customer service environment, preferably in a volume call center or captive finance and/or insurance atmosphere
  • Ability and desire to work independently, as well as in a team environment

Responsibilities For Test Publishing Quality Assurance Team Leader Resume

  • Document and escalatedeviations
  • Understand on computer literacy
  • Focus on patients and customers at all times
  • The ability to identify and implement opportunities for improvement; and
  • A proactive, authentic approach
  • Manage and lead the QA team to ensure all checks and samples are carried out at specified frequencies, overseeing action taken as a result of non-conformance to meet highest quality standard
  • Reviewing of external test results and releasing products

Responsibilities For Mortgage Quality Assurance Team Manager Resume

  • Ensure company compliance with GMP, ISO, BRC, FDA, future certification standards and legal requirements
  • Understand internal non-conformances, investigate and drive root cause actions to ensure 100% quality is achieved and maintained
  • Constantly seek to improve the QA function and service to the business in conjunction with the QA Manager, Hygiene Manager and Technical Manager
  • Monitor hygiene standards, highlight issues and record corrective actions as required
  • Document systems andprocesses

Responsibilities For Quality Assurance Team Program Coordinator Resume

  • Complete internal GMP audits
  • Flexibility to support additional hours in line with business needs (e.g. audit support)
  • Strong interpersonal skills, situational awareness and emotional intelligence with a natural ability to appropriately adapt personal and leadership styles to maximise influence of situations
  • Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
  • Circa 5 years' experience in an advice role eg policy, advice solutions development, compliance

Responsibilities For Travel Operations Quality Assurance Team Internship Resume

  • Proficient using Excel or other spreadsheet software
  • Upervisory experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
  • Demonstrated knowledge and application of statistical process control, quality assurance techniques and tools and quality management principles in a food, chemical or pharmaceutical manufacturing environment
  • Demonstrated knowledge of efficient and safe manufacturing operations to include product and Associate safety, OSHA standards, product quality (success rates), and cost control (minimizing downtime and waste, optimizing yield)
  • Demonstrated ability to direct, coach, and train Associates as well as plan, monitor and schedule work
  • Lead a team in the delivery of services in line with
  • Knowledgeable of FDA/EMEA regulatory requirements

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