Quality Assurance Team Lead Resume Sample
Genesis Yost
451 Baumbach Causeway,
Los Angeles,
CA
+1 (555) 881 6377
Work Experience
Quality Assurance Team Lead
05/2016
-
PRESENT
New York, NY
- Monitors and verify the HACCP/HARPC plan’s CCP’s and assure documents required by regulatory are properly reviewed and filed
- Prepares written documents describing analysis techniques and test results. Writes and reviews SOP’s and other quality documents and reports
- Conducts audits to verify compliance with established SOP documentation, GMP’s, sanitation and Safe Quality Food (SQF) efforts
- Provides support for Infinity (i.e. table maintenance, add new SKU’s, review results)
- Strong ability to plan, create and execute test plans and test cases in a fast-paced product-oriented environment - 7+ years of relevant experience ideal
- Demonstrated ability to leverage scripting and/or programming languages for test automation and verification, with a strong preference on C# and Selenium Webdriver
- Strong ability to drive processes for an improved automated regression suite
- Firm understanding of quality engineering practices, philosophies and techniques
- Experience with test case management tools, such as JIRA and Zephyr
Quality Assurance Team Lead-mobile
07/2009
-
11/2015
Phoenix, AZ
- Understanding of Agile/SCRUM techniques
- Guide load and/or performance testing
- Understanding of RDBMS, such as SQL Server, along with the ability to create and executive SQL queries
- Communicate and collaborate cross-functionally, and work well in a team-oriented environment
- Supervise off-shift operators, ensuring their work is performed to required specifications so that quality outputs are produced
- Advisement of the QA Manager of any potential problems or opportunities
- Communication with laboratory personnel and department
Quality Assurance Team Lead st Shift
01/2007
-
02/2009
Chicago, IL
- Perform all applicable analytical tests on raw ingredients, in-process and finished products; moistures, fats, granulations, protein, fibers, ash, RVA’s etc. in a correct and timely manner
- See that proper records are maintained in documenting the lab activities
- Assist in identifying and managing HOLD products
- Provide leadership in our continuous improvement plans
- Serves as management representative under ISO9001
- Prepares periodic updates on effectiveness of quality system for Management Review
- Revises and updates Quality Manual
Education
Wheeling Jesuit University
2002 - 2007
Bachelor's Degree in Information Science
Professional Skills
- Strong English language, math, reading, and writing skills
- Strong PC Skills including Word and Excel required
- Detail oriented with good analytical skills and experience
- Computer skills, including word processing and spreadsheets
- Banking experience, primarily loan preparation or review experience
- Proven experience in managing loan documentation processes and procedures
- Highly professional verbal and written communication and presentation skills
How to write Quality Assurance Team Lead Resume
Quality Assurance Team Lead role is responsible for training, manufacturing, word, analytical, reporting, retail, credit, database, auditing, design.
To write great resume for quality assurance team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Assurance Team Lead Resume
The section contact information is important in your quality assurance team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Assurance Team Lead Resume
The section work experience is an essential part of your quality assurance team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality assurance team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality assurance team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Assurance Team Lead resume experience can include:
- Strong PC skills including MS Office, Google Apps and web based applications
- Proven knowledge and experience managing HP/Mercury Performance, Test and Quality product suites, experience with common software management methodologies
- Support training to ensure cross-team awareness of quality pillars; Process adherence, product knowledge & soft skills
- Respond to department specific questions; research and resolve issues efficiently and effectively
- Strong working knowledge of medical terminology, coding guidelines and regulations as they relate to Risk Adjustment
- Previous experience of working in a credit card acquiring related role
Education on a Quality Assurance Team Lead Resume
Make sure to make education a priority on your quality assurance team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality assurance team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Assurance Team Lead Resume
When listing skills on your quality assurance team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality assurance team lead skills:
- Follow oral and written instructions and have good organizational skills
- Prior work experience with regard to GMPs, SOPs, and FDA regulated environment
- Strong business acumen and the ability to make strong risk trade off decisions
- Lead testing teams in planning, preparing and executing effective test efforts with on time and on budget test result delivery
- Previous Team leading experience in a QA testing environment
- Experience managing and leading a team within client service or operations, Ideally within an international environment
List of Typical Experience For a Quality Assurance Team Lead Resume
1
Experience For Quality Assurance Team Lead-mobile Resume
- Hands on experience with Microsoft Visual Studio and Microsoft Test Manager
- Experience MS Office applications and/or other web-based software applications
- Strong knowledge of Risk Adjustment
- Manage and meet deadlines, with strong attention to detail
- Professionally skilled in written and verbal communication
2
Experience For Quality Assurance Team Lead-financial Crimes Compliance Operations Resume
- Managing the sub team within QA department’s delivery schedule
- Reporting issues to management where these could have an impact on a major deadline
- Hands-on, "get-it-done" attitude; comfortable taking ownership and executing when it’s needed
- Review existing procedures for updates
- Oversee the document control system
- Represents the laboratory and QC function on the site leadership team
- Collaborates with Regional Quality Manager and other members of Regional Quality network to implement Performance Products Quality Initiatives at the site. Provides input to both so that initiatives support execution of plant manufacturing process
- Reviews and assigns new customers complaints to responsible parties; reviews answers to customer complaints for adequacy of investigation and corrective actions
3
Experience For Quality Assurance Team Lead-ubc Resume
- Organizes and facilitates customer audits and visits of Dayton facilities
- Coordinates and participates in internal quality audits
- Monitors implementation of corrective actions from audits
- Reviews and approves customer specifications
- Maintains raw materials specifications
- Handles customer quality surveys
4
Experience For Quality Assurance Team Lead st Shift Resume
- Oversees and helps maintain the SAP/QM (Quality Module) for Dayton plant
- Apply and educate teams on SDLC and Agile software quality assurance and software testing concepts and practices to continuously assess the risks, condition and quality of products and releases
- Ensure that all analysts in the team are able to effectively coach their agents and improve their performance, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
- Testing experience in Unit, System and User Acceptance environments
- End-to-end testing to ensure reliability and availability of software application
5
Experience For AML Quality Assurance Team Lead Resume
- Test Processes development and documentation
- Manage multiple cross-platform projects simultaneously and coordinate with numerous development teams
- Familiarity of T-SQL and SQL Server
- Knowledge of internet protocols
- Negotiate change across organizational/firm boundaries and influence others outside of own work group
- Review consumer loan applications to ensure all are complete and accurate, consistent with terms and conditions of lending approval, in compliance with federal and state regulations (Reg B, TRID, e-sign act) and distributed according to established service level agreements
- Manage the daily activities of the QA Team and carry out supervisory responsibilities in accordance with FMB policies, procedures and applicable laws
- Review CRIF queues on a daily basis to ensure that all applications are moved appropriately to avoid any Compliance or Regulatory violation
- Work with the various Loan Operation Departments to ensure that all applications are reviewed and moved through the queues appropriately
6
Experience For Mlrm Quality Assurance Team Lead Resume
- Ensure any necessary and critical changes which require re-disclosure have been accurately notated and confirmed within the CRIF database for compliance purposes
- Prepare reports and work with retail management to define and implement quality controls
- Track quality control findings and provide feedback to Retail Management
- Communicate with bankers, as to the appropriate documentation needed to clear application exceptions
- Maintain communication with loan officers on status updates and/or changes to the loan file as needed
- Continually review QA processes and test scripts to expand the audit process to match the continued enhancements in Liazon’s products. Maintain the QA processes for custom large clients, standard implementation, renewal and inventory
7
Experience For Efcc Economic Sanctions Quality Assurance Team Lead Resume
- Perform quality re-overreads of the Over-reader and Lead staff
- Compile, document, track and report the Quality staff accuracy rates
- Gather and track data to identify opportunities for process improvement within the company
- Prepare weekly team activity reports, such as escalation reports, and analytics activities
- Hold responsibility for the quality and efficiency of the clinical quality review process and the assigned quality analytics review team
- Assist with the development, organization and implementation of company-wide quality improvement efforts
- Make recommendations for process and technical changes, and document applicable changes as needed
- Licensed nurse with at least 5 years of coding experience and at least 2 years of clinical experience or a certified coder with at least 5 years of coding experience
8
Experience For Quality Assurance Team Lead-ops Support Manager Resume
- Develop and conduct consumer relevant specifications. Design and implement appropriate verification/validation schemes and selection of scope based on known and emerging trends which result in business reporting capabilities for the review process on the portfolio credits (originations & declinations)
- Have a thorough understanding of compliance, quality assurance, and mortgage underwriter and other business/compliance risk related objectives of CIBC Bank USA. Have extensive knowledge of state and federal legislation and regulations that necessitate credit and product policy changes
- Provide a fair and balanced insight into current and emerging issues and trends. Utilize this insight to enhance efficiency and effectiveness of the control processes and management
- Assist management in developing and revising guidelines, policies, and procedures to standardize product specifications, process, and long term performance
- Responsible for reviewing and analyzing consumer requests and products within company and industry guidelines. Review financial statements, credit reports, and applicable ratios (i.e. Debt ratios, loan-to-value) and examine transactions to ensure accuracy and completeness
9
Experience For Quality Assurance Team Lead, VP Resume
- Responsible for communication with business units, credit risk management, in-house counsel and outside counsel (when designated)
- Proactively identify changing strategies, tactics, risks and initiatives continuously following the appropriate reviews/audit and investigative services with the appropriate focus
- Previous experience of working with Waterfall and Agile methodology desired
- Experience in financial software application testing
- Operate in the work flow using predefined standards. Provide results, and recommendations for improvement to management
10
Experience For Quality Assurance Team Lead-nam Resume
- Recommend process improvements to management based on trends, feedback, and consultant and employee experience during the phone interactions
- Relevant experience
- Experience in numerical and complex applications
- Providing best practice quality management advice as new teams incubate & scale in region & globally
- Summarize changes by drafting clear and concise communications. Identify and escalates matters requiring Risk Management attention
- Capacity planning & strategy development for a team of 10+ quality assurance team members supporting customer service and sales teams
List of Typical Skills For a Quality Assurance Team Lead Resume
1
Skills For Quality Assurance Team Lead-mobile Resume
- Strong business understanding of customer service, quality and sales trends, and effective utilization of resources
- Previous successful experience within government regulated banking or mortgage banking organization or regulated agency
- Experience providing customer support services
- Extensive expertise within the test management area (at least 10 years working experience)
- Experience responding to internal and external audits to a satisfactory review
2
Skills For Quality Assurance Team Lead-financial Crimes Compliance Operations Resume
- Uses data and proven methods to analyze, troubleshoot, and develop solutions to problems
- Leads by example. Approachable. Follows through on promises and commitments. Demonstrates consistency between words and actions
- Industrial laboratory experience or equivalent
- Financial Service Experience 2 – 3 yrs
- SDLC QA experience within an Agile environment
- Experience in contact center and/or business process/technology support
- The ability that processes, deliverables and responsibilities are fully aligned with strategic priorities that they shape together with colleagues
- A strong focus on product/process/service enhancement and optimization and know how to increase the return on their various products and processes
3
Skills For Quality Assurance Team Lead-ubc Resume
- Working knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, and origination channel compliance requirements
- Working knowledge of retail loan documentation and compliance requirements for retail credit
- Working knowledge of Microsoft Team Foundation Server (TFS)
- Execution of functional, application, regression, and performance tests, including writing Test cases, building test systems, and writing test scripts
- Upon hire successful completion of training in Banking Law, Consumer Compliance, Secured Lending and Loan Documentation required
4
Skills For Quality Assurance Team Lead st Shift Resume
- Position works in a manufacturing environment with varying conditions
- Basic knowledge of OSHA and EPA laws, standards and regulations governing manufacturing sites (29 CFR 1910)
- Current, in-depth working knowledge of the mortgage/consumer lending industry and operations
- Strategic thinking and understanding of Kohl’s business objectives
- Provide a safe work environment through auditing of working conditions
- Provide guidance, counseling, coaching and/or disciplinary actions when needed for performance deficiencies and/or violations of bank policies
- Continually improve the system and process by identifying and implementing opportunities for improvements in all areas
- Supervise the delivery of feedback to the staff member reviewed, regarding accuracy scores and assist in identifying opportunities for improvement
5
Skills For AML Quality Assurance Team Lead Resume
- General manufacturing, warehouse and office environment
- Lead, motivate, and develop high performing teams of auditors within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs)
- Stay present and available for your team; this includes covering the floor, answering questions, and providing real-time feedback
- Complete weekly administrative tasks, including Attendance Tracking, OT/Holiday Verification, etc
- Coach auditors and drive performance to provide high quality results and feedback for customer support agents; identify opportunities for additional training & development
- Demonstrated proficiency in the use of standard office machines and computer software including Outlook, Excel, Word Powerpoint, Oracle
6
Skills For Mlrm Quality Assurance Team Lead Resume
- General understanding of machinery and tools
- Review and communicate compliance research results pertaining to regulatory, investor, agency, corporate policies, procedures, and guidelines
- Leadership (coaching, management) – 60%
- General understanding of secondary market requirements, policies and procedures, and vendor requirements within the reviewed areas
- General understanding of residential real estate mortgage appraisal requirements
- Knowledge of web application testing methodologies(e.g. browser compatibility)
- Responsible for reviewing accurate HMDA data entry on all loan application received
- Demostrated success in leadership roles or leading project teams
- Provide helpful hints for training, manual updates and knowledge base submissions based on identified trends
7
Skills For Efcc Economic Sanctions Quality Assurance Team Lead Resume
- Assist with the training and in-service presentation of processes
- Monitor daily attendance including, but not limited to tardiness and absence
- Recommend management actions that might improve standards and departmental operating procedures
- Ensure quality analytics team is maintaining high standards of quality and reliability
- Maintain ongoing proficiency across all product lines; and
- Computer literate including proficiency in Microsoft Office applications
- Complete reviews for your designated line(s) of business and participate in the weekly alignment process
- Own the R2 metric for your line(s) of business, identifying trending issues and defining action plans for areas of quality improvement. Guide reviewers to do the same in their daily work
- Detailed knowledge of Berry and product technologies, data analysis skills, broad understanding of related technologies
8
Skills For Quality Assurance Team Lead-ops Support Manager Resume
- Create and distribute reports to Senior Leadership
- Knowledge of standard accepted continuous process improvement techniques and strategies
- Identifies, establishes, champions and leads change initiatives
- Adapts to shifts in marketplace and to organizational change as required
- Change and grow in a dynamic fast paced environment
- Promote a partnership approach to compliance oversight
- Work well independently and within a team dynamic
- Provide feedback to supervisor on strengths and development needs of team members
- Delivers monthly performance reviews to agency temporary staff
9
Skills For Quality Assurance Team Lead, VP Resume
- Monitors the break schedules of the employees in their section and holds them accountable to the schedule
- Detailed oriented, self-motivated, and able to handle multiple projects / tasks
- Quality Assurance Team Lead on all phases of testing or business acceptance testing only depending on project size for secure website applications, mobile applications and informational websites across various business lines
- Define and communicate testing timelines, resource requirements, budget and testing approach for projects or portfolio of projects
- Create and manage Test Strategy and Test Plan as well as oversee the creation and delivery of test scripts and test results that meets audit and project requirements
10
Skills For Quality Assurance Team Lead-nam Resume
- Accountability to Project Manager / Business Analyst depending on the project size and liaison with Technology, business lines, vendor development and test partners
- Provide updates to dashboard reporting, project cost and inputs into test metrics for all projects
- Create and communicate test progress and defect reporting
- Lead a post implementation Lesson’s Learned and create Test Closure reporting
- Review and ensure thoroughness of business requirements and design documentation to build quality test strategy, plan and scripts
- Obtain approvals at each applicable test gate and ultimately provide readiness assessment to launch
- Ensure that the QC labs meet the demands and requirement of the Dayton Site production facilities on a day-to-day basis
List of Typical Responsibilities For a Quality Assurance Team Lead Resume
1
Responsibilities For Quality Assurance Team Lead-mobile Resume
- Planning – 20%
- Assist with any training input on product/process for the line of businesses once a determined course of plan of action
- Manage the Group Surveillance Mailbox, responding to queries and escalations from business units
- Manage the recording and assignments of the Unusual Activity Escalations (UAEs)
- Client relationship management in a dynamic and fast changing environment
2
Responsibilities For Quality Assurance Team Lead-financial Crimes Compliance Operations Resume
- Provide team coaching, development, and applicable documentation
- Participate in test case creation and support team in creating reusable test assets for both manual and automated test scripts
- Develop and manage operational processes, ensuring QA processes tie into technology delivery practices, standards
- Full SDLC understanding
- Special Projects as defined by CIBC Bank USA and management
- Develop and maintain positive relationships within related business units to ensure partnership approach to quality assurance management
- Continual research and identification of new technologies and processes to apply to the Bank’s production for improved quality
- Prepare and file time sensitive (“Scam and Fraud related”) Suspicious Transaction Reports (STRs) and ensure timely reporting of suspicious transactions to the Authorities
- Liaise with Authorities, business and other compliance units regarding surveillance issues
3
Responsibilities For Quality Assurance Team Lead-ubc Resume
- Prepare STR-related reports to the respective business and compliance units
- Conduct QA reviews of AML alert closures
- Evaluate the efficiency of the quality assurance & compliance programmes
- Development & presentation of quality management reports on weekly, monthly & quarterly basis
- Continuously prepare and deliver reports to senior leadership with an emphasis on continuous improvement and stabilisation
- Assess future ventures to identify possible quality management considerations
4
Responsibilities For Quality Assurance Team Lead st Shift Resume
- Supervise one or more team members
- Accountable for department’s business metrics
- Manage the work load schedule for the team and ensure the schedules are met
- Work closely with leadership to ensure departmental goals are met
- Schedule and facilitate meetings when requested by management
5
Responsibilities For AML Quality Assurance Team Lead Resume
- Learn & perform all warehouse processes as needed
- Manage team in delivery of test planning, preparation and execution activities, accountable for all project/release testing (e.g. integration, business acceptance, performance, operability, deployment verification)
- Oversee how testing strategies, plans and project documentation are created using risk analysis methodologies and tools that weaves into how projects are developed
- Ensure team gives sufficient attention to managing risks and succeeds in facilitating the overall escalation process (e.g. timely issue notification, escalated risk and issue reviews, contingency plan development, risk resolution)
- Ensure testing does not impact the production environment and meets information security/privacy policies/guidelines
6
Responsibilities For Mlrm Quality Assurance Team Lead Resume
- Develop, manage departmental plan & budget to ensure funds are used appropriately, and comply with budget targets and vendor terms and conditions
- Follow written procedures and established test methods
- General knowledge of production processes, food lab instrumentation, laboratory test methods
- Perform office and data entry work
- Need to have the capability to work in a team environment
7
Responsibilities For Efcc Economic Sanctions Quality Assurance Team Lead Resume
- Physically able to lift 50 lbs., tolerate dust and high or low temperature
- Supervises a staff of five Lab Technicians
- Documentation – 20%
- Drive positive change across the enterprise through high quality work, thoughtful preparation and direction. Develop/implement the appropriate business related reports to drive quality improvement across the retail platform. Examine and evaluate the adequacy of credit processes including loan originations, underwriting, and portfolio management activities
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