Program / Senior Program Manager Resume Sample

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Madeline Kutch
8165 Brionna Shores,  Philadelphia, PA
+1 (555) 148 5167

Work Experience

Senior Manager, Rems Program Management
11/2016 - PRESENT
Chicago, IL
  • Broad understanding of HERE’s business and operational processes, organizational setup and functions
  • Brand Business Leadership
  • Brand Security Specialist
  • Governance Risk & Compliance
  • Remediation Operations & Risk Management
  • All Technical Security Specialists in eCP
  • External Vulnerability Management Consultants and Vendors
  • Obtain buy-in from key stakeholders in the other groups at Akamai
Senior Manager, AML Program Manager
02/2012 - 05/2016
Phoenix, AZ
  • Analyze problems, propose solutions, and implement improvements in business operations and technical processes
  • Balance functional requirements with the needs of HERE’s business overall
  • Span of Control – U.S. REMS business function
  • Direct Reports – Initially individual contributor evolving to1-3 direct reports
  • Indirect Reports – 60 to 70 project/program resources
  • Budgetary Responsibility – IT Capital Projects for U.S. REMS
  • Interacts w/ - , Business and IT colleagues involved with U.S. REMS projects
  • Project manage multiple audits and determine audit priorities based on different metrics
  • Schedule meetings with cross functional teams to drive the discussion around poor customer experience and get approval from teams to fix the process gaps
Senior M&A Program Manager
12/2007 - 12/2011
Philadelphia, PA
  • Relevant work experience in program management. A combined 5+ years in compliance, risk, and or vulnerability management
  • Experience in IT risk management and/or IT security and controls
  • Demonstrated track record managing enterprise wide programs with extensive experience working with the business and in delivering IT risk remediation projects
  • Previous experience in implementing standards and monitoring project performance across the organization
  • Demonstrated ability to establish effective and independent working relationships with senior level managers and corporate partners; ability to overcome obstacles to achieve goals through being organizational savvy and possessing high level of emotional intelligence
  • Demonstrated ability to develop and deliver concise and effective communication to executives
  • Possess strong leadership skills and able to drive organizational change
  • Certifications in program management (e.g. PMI) and/or IT risk management (e.g. ISACA)


Boston University
2001 - 2006
Master's Degree in Health Policy

Professional Skills

  • Excellent communication and interpersonal skills capable of promoting trust and collaboration
  • Product management experience including 2+ years managerial experience
  • Know Vivint’s strategic priorities, and make sure the team’s work is aligned to the top priorities
  • Prior experience or use of Lean/ Six Sigma methodologies
  • Inside Sales/Program Management with demonstrated team leadership experience
  • Influence innovation and experimentation that propels the program in improving mechanisms and reducing risks of bad customer experiences from reoccurring
  • Enable dropship Fasttrack for better customer experience and business growth, based on global practice, Enabling FT could bring +25% sales growth

How to write Program / Senior Program Manager Resume

Program / Senior Program Manager role is responsible for research, reporting, architecture, shipping, compensation, security, auditing, software, health, leadership.
To write great resume for program / senior program manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program / Senior Program Manager Resume

The section contact information is important in your program / senior program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program / Senior Program Manager Resume

The section work experience is an essential part of your program / senior program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program / senior program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program / senior program manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Program / Senior Program Manager resume experience can include:

  • Prepare and present C-level executive documents to effectively influence change and buy-in from senior-leaders
  • Experience conducting quantitative and qualitative analysis
  • On-line Chat service tool to directly connect customer with vendor to bring better customer experience
  • Influence and participate in complex cross-functional audits to scope, strategize and execute high impact fixes that significantly improve customer experiences
  • Demonstrate passion to succeed, inspire and motivate the team
  • Strong judgement and instincts. Is Right a lot and insists on higher standards

Education on a Program / Senior Program Manager Resume

Make sure to make education a priority on your program / senior program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program / senior program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program / Senior Program Manager Resume

When listing skills on your program / senior program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical program / senior program manager skills:

  • Demonstrated ability to influence individuals and exercise good judgment in a fast-paced decision-making environment is required
  • Dropship Shipping Injection to AFN network to provide stable deliver experience to customers and to bring new traffic to Trans
  • Vendor Experience Improvement by providing stable service level and reducing vendor manual efforts
  • Be an expert in building audit processes and teaching and development of organizations to build mechanisms and incorporate effective inspection practices
  • Professional experience in consulting, project management, auditing or in highly cross-functional environments
  • Demonstrate the ability and track record of leading in project delivery

List of Typical Skills For a Program / Senior Program Manager Resume


Skills For Senior Manager, Rems Program Management Resume

  • Excellent financial analysis and P&L interpretation skills
  • Excellent data analysis skills with a thorough eye for detail
  • Experience managing programs of increasing complexity and scope
  • Create a world-class experience for our Beta testers. Make it easy for them to participate in Beta tests and provide actionable feedback
  • Experience with an e-commerce company
  • Strong ability to influence without authority and negotiate
  • Work experience in reimbursement, medical devices, and/or health care
  • Close the loop. Communicate with excellence and be prompt in responding to customer and field issues, connecting product teams to the issues being reported
  • Drive annual planning process, including quota, territory, and compensation planning

Skills For Senior Manager, AML Program Manager Resume

  • Be friendly and helpful, and be creative in solving problems and finding solutions
  • Participate in all phases of new development including concept, design, prototyping, documentation, and production
  • Comfortable working with large CRM
  • Facility/understanding of health economics and administrative claims data analyses
  • Leads the design, implementation of the 1B testing governance framework ensuring consistency at the global level and alignment with Bank’s standards and regulations. Coordinating with Hub 1B Units country/regional requirements for local regulatory requirements
  • Identifies opportunities to mitigate risks within the Division by recommending enhanced evaluations and processes, working in collaboration with subject matter experts
  • Performs ad-hoc analyses and reporting in support of Business needs or to support compliance with country regulatory requirements under the Director’s oversight
  • The incumbent is responsible for coordinating with multiple stakeholder’s project deliverables perspectives on AML and assess impact on the Bank, providing feedback to the Director, the enterprise AML group and senior management

Skills For Senior Manager, Transformation Program Resume

  • Self-motivated, extremely organized, and capable of handling multiple initiatives
  • Collaborative spirit that enjoys working in a fast-paced, dynamic environment
  • Enjoys taking on complex problems with a sense of optimism and determination
  • Track record of leading others & positive change in project definition, project delivery, and process improvement
  • Master’s/PhD in Computer Science, Electrical Engineering or related field
  • Drive large, complex, cross-functional programs from inception through planning, resource acquisition, execution, enablement, and lessons learned
  • Establish project governance processes that enable timely decision making and issue escalation and resolution

Skills For Senior M&A Program Manager Resume

  • Establish common processes, tools, and metrics that enable transparent project management and reporting
  • Align senior leadership to the programmatic vision elevating the scope and impact over time
  • Make sure the program team is available to the Beta customers and all Vivint teams that support the Beta program
  • Understand, communicate, and adjust. Understand the portfolio roadmap and how the Beta program can best support it, identify potential pitfalls, and be ready to work with teams to adjust plans when necessary
  • Set and meet commitments. Create Beta test and feedback plans, specific dates, and provide regular status updates communicating progress towards commitments
  • Help turn feedback into insights. Help turn insights into world-class products. Act as the eyes and ears of our customers by knowing what’s really happening in the field, and work cross-functionally to convert issues into opportunities

Skills For Senior Manager, Review Program Resume

  • Familiarity with both waterfall and agile / scrum software development methodologies and tools
  • Highly detailed driven with emphasis on accuracy, coupled with the ability to see a broad picture
  • Expertise in health services and health economics necessary to evaluate the financial aspects of the sites’ proposals, including cost analysis, strategic business plans, resource/space evaluation, clinic flow and layout
  • A fast learner who can quickly absorb the nuances and see the broad picture of Amazon's systems architecture
  • Vendor Profile management mechanism build up to drive better vendor operation excellence and improve key metrics (C2D/DEA)
  • Influence the full-stack architectural roadmap

Skills For Senior Manager, Gx Program Management Resume

  • Collaborate with software, hardware, and operations customers
  • Facilitate formal certification reviews from standards bodies
  • Contribute to software design reviews, architecture reviews, and team best practices
  • Experience in program/project management processes, methodologies and tools, resource and change management practices and techniques or other directly related experience
  • Participate as a member of the Neurosurgery Leadership Team to provide advice and counsel to the Neurosurgery business on reimbursement considerations in the areas of global (including US) reimbursement strategy, health economics, and health policy
  • Maintain a comprehensive knowledge of the data requirements (including clinical and cost) of CMS, as well as major global payers and Health Technology Assessment bodies. Determine and communication to the business the needs of economic stakeholders and champion evidence development to support product reimbursement/funding and market access

Skills For Senior Reimbursement Program Manager Resume

  • Lead the process for developing global product-specific reimbursement strategies based on the requirements of technology assessment organizations and payers, including Medicare, NICE, etc
  • Develop reimbursement assessments/ strategies for emerging and existing therapies ensuring appropriate reimbursement and health economics analyses and perspectives are integrated into business plans and decision making
  • Champion the development and maintenance of reimbursement tools to be used by reimbursement colleagues and sales partners. (coding sheets, economic models, evidence dossiers, etc.)
  • Interacts with cross functional partners (Marketing, Regulatory, Legal, R&D, Clinical, Corporate and Global reimbursement counterparts) to drive reimbursement initiatives
  • Provide Neurosurgery Senior Leadership team with regular updates as well as strategies to address changes in the U.S. Medicare payment system, as well as other key country healthcare reimbursement systems
  • Work with Neurosurgery franchise to evaluate the reimbursement opportunities and barriers for business development products and services
  • Sit on the Clinical Governance and External Research Project Boards to represent reimbursement function

Skills For Senior External Fulfillment Program Manager Resume

  • Represent the Neurosurgery business at key professional society congresses
  • Conduct periodic analysis of Medicare regulations and communicate changes and updates to the business
  • Develop strategies for advocacy with payers as necessary
  • Plan/support product launches with US Field Team
  • Additional certifications to include CISM, CISA, CISSP are highly desirable
  • Communicate project status, risks, issues, and dependencies to a broad array of business and IT stakeholders across the company
  • Train, support, and mentor your GTM and Business Operations teammates in how to be the best project managers they can be

Skills For Senior Techinical Program Manager Resume

  • Gather and analyze data to identify the frequency and severity of risks identified
  • Articulate how the program can support Amazon’s scalability long-term
  • Self-Starter and someone who challenges the status quo
  • Establish relationships and bridge cross-organization collaboration to deliver results

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