Senior Program Manager Senior Resume Sample

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Kasey Goyette
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Work Experience

Senior Manager, HF Program Integrity
01/2018 - PRESENT
Philadelphia, PA
  • Reviewing program’s effectiveness in meeting expectations and making the necessary improvements aligning with key stakeholders to meet customer experience requirements
  • Deriving analytics around the effectiveness of initiatives in driving Twitter’s goals
  • Feedback from project stakeholders on quality and usefulness of communications
  • Educating stakeholders on ESP 2.0 Spend Optimization principles, policies/guidelines and processes and educate new joiners to the core regional teams
  • Coordinating with Accenture partners on ESP 2.0 Spend Optimization Program design
  • The primary role of the eClinical Program Manager is to provide project management, administration and leadership across operational and/or other project teams, in order to ensure on time, on budget delivery of eClinical solutions to our client
  • The position provides the client with timely project status information and serves as the key operational interface between the client and Perceptive
Senior Advanced Program Manager
03/2015 - 10/2017
Los Angeles, CA
  • This role is part of the company's project development and client management team and as such the post holder is required to offer a 100% client focused service at all times
  • Lead our complex, mission-critical language and localization projects and initiatives from initiation through delivery
  • Directly manage a team of Program Managers focused on delivering high-quality language-related projects, from new language support to improved automation and operationalization initiatives
  • Partner with key stakeholders to define the execution, quality and supporting metrics required to deliver and enhance best in class language and localization features and products on Amazon Prime Video's platform across the globe
  • Identify new technologies, vendors and external partners to address critical business needs related to multilanguage support, and maintain those relationships
  • Develop a deep understanding of the Amazon Prime Video customer (both existing and potential) and video market segments
  • Develop a supply chain strategy early in the development process
Senior Operational Excellence Program Manager
12/2009 - 01/2015
Los Angeles, CA
  • Shape sourcing decisions
  • Develop a demand and supply picture and balance those against operational goals
  • Lead the team to plan, schedule, and manage material readiness for delivering time-critical components to prototype builds during development and launch
  • Develop internal and cross functional processes to scale the business. Influence and drive implementation across key stakeholders
  • IT project management experience coupled with functional work experience with the software development or infrastructure development life cycle
  • Related experience with demonstrated ability to assess, improve, and execute integration
  • Proven experience as program manager or relevant position


Whitworth University
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent budgeting and vendor management skills
  • Excellent problem-solving skills with the ability to put complex ideas into clear frameworks and then use data to generate insights and recommendations
  • Strong collaboration skills and ability to interface and collaborate with multiple teams and functions
  • Strong organizational and leadership skills with the ability to drive day-to-day activities
  • Excellent interpersonal skills and ability to build and manage virtual teams
  • Excellent interpersonal skills and ability to build and sustain relationships
  • Excellent ability to interface effectively with multiples levels of management

How to write Senior Program Manager Senior Resume

Senior Program Manager Senior role is responsible for collaboration, bookkeeping, retail, finance, training, integration, shipping, reporting, design, digital.
To write great resume for senior program manager senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Program Manager Senior Resume

The section contact information is important in your senior program manager senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Program Manager Senior Resume

The section work experience is an essential part of your senior program manager senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior program manager senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior program manager senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Program Manager Senior resume experience can include:

  • Strong leadership background to effectively manage, mentor, and grow the delivery organization
  • Superior organization, prioritization, and self-motivation skills with tenacity for success
  • Correctly use written and verbal communication skills to present complex information in a clear and concise manner to a variety of audiences
  • Experience leading the delivery of complex software implementation projects and programs across disciplines in the marketing technology space
  • Experience working with a cross-functional team in the areas of technology, marketing and operations disciplines
  • Experience in managing events or managing teams to run events

Education on a Senior Program Manager Senior Resume

Make sure to make education a priority on your senior program manager senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior program manager senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Program Manager Senior Resume

When listing skills on your senior program manager senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior program manager senior skills:

  • Excellent stakeholder facing communication skills coupled
  • Excellent communication (written & oral) and interpersonal skills, with the ability to be personable yet persistent
  • Superior written and verbal communication skills that set the standard for the organization
  • Superior Microsoft Office and Sharepoint skills such as macros, VBA and workflows
  • Multiple years of experience operating, managing, and delivering results in a consumer facing online retail/services program/project management role
  • International Banking business line experience, dealing with multiple cultures and coordinating a geographically dispersed team

List of Typical Experience For a Senior Program Manager Senior Resume


Experience For Senior Manager, HF Program Integrity Resume

  • Manage a portfolio of advertisers using business analytics expertise to proactively identify and realize opportunities to increase revenue and performance. Support the development of these advertisers’ ongoing independent growth and success
  • Prepare routine and non-routine reports for submittal to regulatory agencies and communicate with Manufacturing, Quality, Technology, and Engineering to ensure they comprehend SHE regulatory requirements relative to their areas of responsibility.
  • Implement standard processes and procedures aligned with the Bank’s objectives for AML, coordinating with all IB countries and providing insights on AML and best practices
  • Work with multiple stakeholders to gather different perspectives on AML and assess impact on the Bank’s model, providing feedback to the Enterprise AML group and senior management
  • Apply and tailor customer experience design methods to lead complex cross-functional and/or cross-business teams in the definition of customer experiences
  • Experience in building processes, project management, and schedules

Experience For Senior Advanced Program Manager Resume

  • Excellent understanding of program management best practices
  • Desired - Experience with web page design and programming tools such as HTML
  • Design and manage customized customer experiences and briefings for the briefing center(s)
  • Branding program management experience
  • Define customer experience requirements across customer touchpoints typically for a single product/solution category for a single business

Experience For Senior Globalization Program Manager Resume

  • Working closely with the engineering organizations to ensure timing, testing, and dependencies are all on track
  • Exceeding customers’ expectations and milestone deliveries
  • Understanding of both domestic and international markets
  • Facilitate discussion, synthesize conclusions and identify follow up plans resulting from briefing(s)
  • Meet operational, contractual and economic commitments including financial forecasting and follow up
  • Support training to regional communities on use and development of ESP 2.0 Spend Optimization
  • Lead project execution after deal closure with ultimate accountability for project initiation, planning, execution and control (cost, time, quality and risk)
  • Conduct internal and external Project Team Meetings to ensure that all stakeholders and the customer are working in accordance to the agreed to Project Plan

Experience For Senior Operational Excellence Program Manager Resume

  • Identify ongoing project opportunities and in conjunction with Sales, establish mid-to- long term program strategy (where applicable)
  • Respond to Brand emails the day of receipt, and work with relevant colleagues towards resolving requests in a timely manner
  • Lead and manage team of system and support engineers focused on supporting AWS Marketplace systems and drive operational excellence
  • Develop new ideas and methods for using briefings to increase sales and improve company-customer relationship
  • Provide direction and guidance to process improvements and establish policies in the Executive Briefing Center
  • Build and maintain a sample repository for the ongoing Brand audit project
  • A deep understanding of brand systems and guidelines
  • Passion for Branding and creative

Experience For Senior Technical Globalization Program Manager Resume

  • Shape deals & follow up on them improving the client relationship / expectations to ensure great results
  • SLA’s follow up and reporting
  • In program management, project management, or learning and development
  • Passion for learning and leadership development
  • Adaptable with the ability to flex to frequently changing needs
  • Drive communication to hiring managers, participants, mentors and teams

Experience For Senior Eclinical Program Manager Resume

  • Independent, self-motivated and avid delivery professional
  • In conjunction with PPG Director of Sundry Products, develop PPG’s Sundry’s Program strategy for Stores & Dealer Channel. This includes stores and dealers in the US, Canada and Puerto Rico
  • Relevant work experience in program management in software development
  • Conducting project status review meetings and tracking of the open points and assigned task’s status
  • Represent the Customer Project within the Lonza Network and is the Customers’ advocate on-site
  • Coordinate appropriate touchpoints with regional stakeholders as needed to drive progress and highlight issue/ risks
  • Coordinate and facilitate ad-hoc finance process and analysis requests by regional SMART stakeholders and the Global SMART CoE
  • Oversight of action items to ensure ESP 2.0 Spend Optimization achievements

Experience For Senior Manager, Spend Optimization Program Resume

  • Support socialization and alignment of ESP 2.0 Spend Optimization principles with key business stakeholders
  • Partner with cross-functional Business and Technology teams to drive program roadmaps involving multiple contributing teams and showing plans for all phases of planning, implementation, and production readiness and support. Work with internal and external teams to strategize and collaborate on ideas for development of reusable systems and platforms
  • Experience interfacing and reporting directly to Technology Director, CRM and Marketing or other C-Level Executives
  • Experience managing multiple vendors on a project
  • Responsible for monitoring and improving processes related to the department’s function
  • Proactively identify areas of improvement and functional gaps in existing systems and Salesforce setup
  • Identify short and long term trade-offs and balance the needs of all stakeholders

Experience For Senior Salesforce Program Manager Resume

  • PMP or Certified Scrum Master certification
  • Awareness of formal change management practices and metrics as it aligns with technology enablement including role identification, documentation, learning, support, and communication
  • Develop and deliver programs, policy and business strategy that lead to acceptable outcomes for regulatory agencies and positive relationships with internal and external stakeholders and environmental non-governmental organizations by leading the development of SCE’s corporate sustainability program
  • Engage with educational institutions and other non-profit and community organizations to develop partnerships that lead to EIX support for impactful environmental programs that support SCE’s overall business strategy to create a clean energy future
  • Combined experience in the areas of partner program operations or program management

Experience For Senior Brand Program Manager Resume

  • Customer service oriented with strong interpersonal skills and ability to positively interact with fast-paced, demanding sales organizations and senior level management
  • Drive collaboration with product marketing management, functional and technical teams to achieve effective problem resolution
  • Experience managing program operations for direct and two-tier sales or developer organizations
  • Handles self with highest level of professionalism in all communications
  • Single point of contact for all operational aspects of the Program
  • Review designs to ensure they adhere to Workday brand guidelines

Experience For Senior Cisr Program Manager Resume

  • Enter approved project requests in Workfront and track completion
  • Develop and maintain a Brand alias response repository
  • Work to ensure appropriate resources are mobilized
  • Lead the globally distributed Seller and Catalog Operations team of Technical Account managers that are responsible for onboarding, vetting (of sellers and products), catalog quality, and seller satisfaction
  • Work autonomously with a strong bias for action to deliver on business growth requirements and departmental goals

List of Typical Skills For a Senior Program Manager Senior Resume


Skills For Senior Manager, HF Program Integrity Resume

  • Experience managing program management teams
  • Provide direction and guidance on process improvements and establishing policies in the Customer Experience Center
  • B.A. or B.S. in Life Sciences or Computer Science field, or equivalent related experience
  • Experience working with automated project management technologies (not MS Project)
  • Familiarity and hands-on experience with content management systems and interfaces
  • Demonstrated sense of urgency and ownership to drive projects to completion
  • Advanced knowledge and/or experience in sales and partner management

Skills For Senior Advanced Program Manager Resume

  • Scheduling and reporting for projects and from WorldServer
  • Passionate about training and adoption - engaging speaking presence (phone or in person), positive attitude and ability to motivate others
  • Coordinates all internal activities associated with implementing, maintaining and renewing aggregation programs
  • Manage a team of globally dispersed Program Managers, ensuring consistent high-quality support for Engineering and Product Management
  • Passionate about making a difference in the Academic space
  • Applies advanced knowledge and understanding to uncover the impact of briefings on sales success
  • Be the client advocate in internal interactions during the project development and delivery process
  • Support the VP of Engineering and VP of Product on various operationally focused initiatives

Skills For Senior Globalization Program Manager Resume

  • Inspire collaboration and motivate the extended Talent Alliance marketplace and stakeholders to offer an outstanding experience of teaching, learning or placing Salesforce skills
  • Results-driven, tenacious, drive to succeed in a fast-paced environment
  • Evaluate and select or scope appropriate workflow or translation method
  • Project management – not specifically limited to localization project management
  • Work in a highly agile environment
  • Manage interfaces to local resources for review
  • Oversee vendor process, cost and management

Skills For Senior Operational Excellence Program Manager Resume

  • Quality measurement and management
  • Working knowledge and experience on multiple translation processing “tools” from transcreation methodologies, multimedia production, quality measurement and metrics through machine translation, CMS workflows
  • Experience as a Software Program Manager
  • Experience in a scaled Agile environment
  • Experience in multi-geographic development environments and teams
  • Certified Scrum Coach (CSC), Certified Scrum Professional (CSP) and/or Project Management Institute-Agile Certified Practitioner (PMI-ACP) certification
  • Use of JIRA, Rally, Jenkins, Stash

Skills For Senior Technical Globalization Program Manager Resume

  • Acts as a resources for guidance and advice to other BPMs in complex work situations
  • Expertise in Microsoft tools
  • Advanced knowledge of HP business outcomes products/services/solutions and the sales lifecycle
  • Advanced knowledge of industry and customer segments, practices, tactics and tools
  • Frequent senior management, partner and/or customer interface; frequent cross-functional/cross-organizational interaction on execution of tactics
  • Manage the post deal relationship with both the community and the agent/broker when one is involved. Provides data upon request and attends public meetings as required to present program statistics and answer questions
  • Support origination BDMs by providing information on programs as requested

Skills For Senior Eclinical Program Manager Resume

  • Build relationships with the communities directly and brokers to maximize renewal opportunities
  • Maintains a complete understanding of state rules and regulations regarding aggregation and understands LDC rules and requirements associated with enrolls, renewals, rescinds and pricing
  • A breadth of experience in AML, compliance, risk management, audit, operations or related areas
  • Demonstrated ability to complete and analyze quantitative and qualitative research.
  • Strong knowledge of operations and related business practices and principles

Skills For Senior Manager, Spend Optimization Program Resume

  • Support RFP and bid responses on an as needed basis
  • As the central point of contact for PAREXEL Informatics, be responsible for the delivery of PAREXEL Informatics eClinical products and services
  • Provides overall program leadership from initiation through completion of agreed handover
  • Ensure that all clients receive an adequate and timely response to enquiries and communications either personally or through appropriate delegation
  • Drive product-centric core teams, partnering closely with cross-functional teams of Engineering, Product Management, Network Operations, Sales, Services, and Support to define, develop, and deploy product roadmap solutions that meet customer needs
  • Implement project management methodologies and best practices to ensure the successful delivery of products and internal projects

Skills For Senior Salesforce Program Manager Resume

  • Support the advancement of the Program Management profession at Akamai
  • Provide informal direction and guidance to other team members
  • Travel as required by customers’ and businesses’ needs
  • Understanding of the impact ad policy decisions have on advertisers and retail customers and a demonstrated ability to balance revenue opportunities with brand trust and customer experience
  • Directly applicable experience in digital advertising/ advertising technology with increasing levels of responsibility
  • Experience dealing with customers during problem resolution and operating under pressure.·
  • Experience leading global projects and strategic planning

Skills For Senior Brand Program Manager Resume

  • Experience directly managing people and helping them develop their careers
  • Experience in executing and shipping mass market consumer software or services
  • Have directly launched products and roadmaps that deliver simple, immersive customer experiences while dealing with underlying complex technical requirements
  • Six years of experience leading projects and programs that support positive outcomes with stakeholders, regulatory agencies and NGO’s
  • Experience working on Application/Package Implementation projects on Salesforce
  • Proven ability to manage multiple complete projects including maintenance of project plans
  • Course work in CS or related experience with product development groups in tech industry

Skills For Senior Cisr Program Manager Resume

  • Relevant experience in Delivery Management of Business Applications; Project Management & Program management
  • Team player with good leadership capabilities
  • Knowledge of budgeting, bookkeeping and reporting
  • Solution oriented, analytical, pro-active, pragmatic with a focus on delivering quality
  • Knowledge of SQL, PL/SQL, and UNIX shell scripting
  • Passion for understanding languages, cultures and preferences of worldwide customers
  • Expert knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management
  • Manage and facilitate all aspects of BOM and CAPEX input to Amazon’s Operation Planning (OP) cycles
  • Has key relationships with women in tech groups in San Diego

List of Typical Responsibilities For a Senior Program Manager Senior Resume


Responsibilities For Senior Manager, HF Program Integrity Resume

  • A proven track record of success in developing operating plans for programs/initiatives
  • Problem solving capabilities; ability to prioritize workflow and manage multiple projects with minimal direction
  • External speaking experience
  • Strong creative side, ready to flex your design muscle
  • Prioritize, develop plans and execute on other key TWI programs to impact our TWI retain and advance goals
  • Manage contract, service quality, cost and leadership of the people delivering services
  • Drive efforts to understand and keep a pulse on tech women sentiment and shape our program offering accordingly
  • The creator and driver for the Go To Market strategy and plan for our new world class billing system, coordinating work across Marketing, Sales, and Care organizations

Responsibilities For Senior Advanced Program Manager Resume

  • Partner with cross-functional Business and Technology teams to drive program roadmaps involving multiple contributing teams and showing plans for all phases of planning, implementation, and production readiness and support
  • Strong Program Management team leadership experience, including 5 or more years leading enterprise system migrations, specifically focused on the Go To Market aspects coordinating with Marketing, Care and Sales
  • Experience with large legacy system data migration efforts
  • Manage complex programs around Salesforce delivery at our clients
  • Client relationship and stakeholder management - Escalation point of contact for the customer, the partners and the third parties involved in delivering the services
  • Initiate & follow up on continuous Improvement initiatives
  • Adherence to Accenture internal policies and quality standards
  • Lead project management and co-ordination of region rollouts and feature launches across these regions
  • Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical support team is crucial to success

Responsibilities For Senior Globalization Program Manager Resume

  • Lead cross functional team, including non-company entities to design customer experience across the entire customer lifecycle, including the overall relationship
  • Lead horizontal teams to deliver experiences to the market
  • Develop and implement customer experience metrics
  • Prioritize, develop plans and execute on other key TWI and Talent Acquisition programs to impact TWI attract and recruit goals
  • Execute customer retention program and user groups

Responsibilities For Senior Operational Excellence Program Manager Resume

  • Build functional partnerships with media agencies. Serve as a consultative product expert, helping to guide media planning, execution and measurement. Work across account teams to ensure that large advertisers reach their performance goals
  • Drive events and activities that build Intuit’s technology women community and brand
  • Work with the talent acquisition team, global TWI community, site & business leaders to understand tech women needs and to develop appropriate content to meet those needs
  • A proven track record of success in developing and program managing operating plans for programs/initiatives
  • Experience working in the Enterprise/Technology industry

Responsibilities For Senior Technical Globalization Program Manager Resume

  • Succeed in a collaborative, quick paced environment
  • Define, develop and execute the strategy for Tech Women @ Intuit key programs to inspire and motivate tech women to grow their careers at Intuit
  • Lead Tech Women @ Intuit efforts, programs, activities at the Mountain View site
  • Develop and execute plans for meaningful development programs, workshops/events to build a vibrant, engaged community of tech women and allies
  • Execute on short and long-term plans for TWI programs like Intuit Circles, Girls Who Code Summer Immersion program, Grace Hopper conference, Sponsorship and mentorship programs, TWI development workshops and speaker events

Responsibilities For Senior Eclinical Program Manager Resume

  • Partner with leaders to drive key success metrics and accountability for TWI retain and advance goals
  • Drive end-to-end program management for key development and retention programs in Mountain View
  • Drive events, workshops, development activities that provide meaningful development content for our tech women community
  • Work with the talent acquisition team, global TWI community, site & business leaders to understand tech women needs, develop appropriate content to meet those needs
  • Natural ability to “tell stories” and share on social media
  • Very assertive but with a diplomatic approach
  • Direct management of language and localization initiatives
  • Attract and retain the world’s top female technical talent and
  • Create an environment where they can do the best work of their lives

Responsibilities For Senior Manager, Spend Optimization Program Resume

  • Focus on Results: strive to increase sales and profitability and continually create excitement in field and with customers; action; show persistence to overcome obstacles; take immediate action to solve problems; ensure follow through
  • Understand Market & Customer Perspective: see PPG from the customer point of view; keep internal and external customer needs paramount when making decisions and taking action; think beyond current customer base; understand the market forces that impact PPG, customers, potential customers and competitors
  • Promote Teamwork: develop a powerful sense of shared purpose; empower others; lead and build toward common goals; create a high-performance work environment where people pull together to get the job done
  • Implementation experience with other SaaS packages
  • Relevant Program Management experience
  • Familiarity with and/or experience in partner management

Responsibilities For Senior Salesforce Program Manager Resume

  • Communicate/Collaborate with developers
  • Maintain Workday Brand assets
  • Participate in Brand group strategy discussions to maximize brand enablement for our Workmates
  • Own end-to-end leadership programs
  • Establish key program metrics, milestones, and goals

Responsibilities For Senior Brand Program Manager Resume

  • Manage relationships with external partners who build and facilitate content
  • Socialize, evangelize, and scale program content to employees
  • Track engagement and feedback of programs
  • Iterate on program content based on employee feedback
  • Partner with Talent Development Business Partners to understand business needs and build function-specific solutions based on core programs

Responsibilities For Senior Cisr Program Manager Resume

  • Anticipates challenges and problems and proactively takes action to address them
  • Drive end-to-end program management for Intuit Again program in the US
  • Develop and track key success metrics
  • Other Certifications
  • PMI certification desirable
  • Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise: see opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation. Identify potential process improvements and effective implementation of these changes

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