Partner Program Manager Resume Sample

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Urban Terry
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Work Experience


Partner Program Manager
07/2016 - PRESENT
Chicago, IL
  • The internet of things (IoT)is the inter-networking of physical devices, vehicles (also referred to as "connected devices" and "smart devices"), buildings and other items—embedded with electronics, software, sensors, actuators, and network connectivity that enable these objects to collect and exchange data
  • Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand
  • Big data analyticsis the process of examining large data sets to uncover hidden patterns, unknown correlations, market trends, customer preferences and other useful business information
  • Machine learning is a method of data analysis that automates analytical model building. Using algorithms that iteratively learn from data, machine learning allows computers to find hidden insights without being explicitly programmed where to look
  • HP FutureSmart firmware is a unique and powerful operating system that enables your HP LaserJet enterprise devices to be more useful and productive, today and well into the future
  • Initiate and / or contribute to development of content to meet needs of the business
  • Excellent coordination, project management, and organizational skills
Senior Partner Program Manager
11/2009 - 03/2016
Phoenix, AZ
  • Proactively drive program execution and manage associated scope, timeline and resources with minimal supervision
  • Analyze the work needed to be done to achieve program goals, assess resource requirements
  • Develop and manage detailed, complex, cross-team project or program plans that take into account all requirements, constraints, resources, and deliverables associated with defined objectives
  • Aggregate, organize, and synthesize program and project information in order to communicate with extended team and management
  • Clearly communicate goals, roles, responsibilities, and desired program outcomes
  • Coordinate and run operational, project, and executive check-in meetings
  • Continually evaluate existing processes and procedures and drive process improvements where needed
  • Establish credibility with peers and be a driving force for change when needed
  • Deliver clear status communication to project teams, stakeholders, and leadership teams
Channel Partner Program Manager
05/2005 - 10/2009
Philadelphia, PA
  • Engage with regional teams about international deployment of capabilities and content
  • Proven client-facing experience in technical sales or partner management in Korea
  • Fluent Korean, English
  • Proven client-facing experience in technical sales or partner management in Japan
  • Fluent Japanese, English
  • Articulate and evangelize the vision and future direction of Partner Readiness programs
  • Collaborate and develop positive business relationships with all cross-functional areas within VMware and with peers

Education


University of Phoenix - Oregon Campus
2001 - 2005
Bachelor's Degree in Business

Professional Skills


  • Strong problem solving skills and cross-group collaboration skills are required
  • Excellent communicator with good listening and analytical skills
  • Excellent organizational, project management and relationship-building skills
  • Analytical mindset with strong quantitative reasoning, creativity, and strategic skills
  • Excellent interpersonal skills – verbal and written
  • Influencing and negotiation skills - ability to influence at both the people in the front line and on the ground as much as at a senior level
  • Demonstrated experience assessing and measuring the success of learning programs and using data to improve and enhance future learning programs

How to write Partner Program Manager Resume

Partner Program Manager role is responsible for organizational, interpersonal, planning, advanced, presentation, rollout, training, retail, finance, integration.
To write great resume for partner program manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Partner Program Manager Resume

The section contact information is important in your partner program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Partner Program Manager Resume

The section work experience is an essential part of your partner program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner program manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Partner Program Manager resume experience can include:

  • At least five years’ experience and strong skills in understanding partner needs, development, rollout and governance of partner programs
  • Excellent communication and planning skills with the ability to present to and influence senior leadership inside Avigilon and with our customers and partners
  • Team player with strong interpersonal skills, capable and willing to work in a diverse and fast-paced environment
  • Demonstrated success in program development along with high volume project management, execution and implementation skills
  • Demonstrated ability to effectively assess needs, recommend solutions, design, deliver, and measure the results of partner sales initiatives and programs
  • Able to use your excellent verbal, written and interpersonal communication skills

Education on a Partner Program Manager Resume

Make sure to make education a priority on your partner program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Partner Program Manager Resume

When listing skills on your partner program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical partner program manager skills:

  • At least three years’ experience and strong skills in understanding partner needs, development, rollout and governance of global partner programs
  • A structured thinker with good writing, presentation and problem solving skills
  • A structured thinker with excellent writing, presentation, and problem-solving skills
  • Experience: Marketing experience in a high technology company. Previous experience in software company and partner marketing
  • Significant relevant work experience in owning and driving effective partner operations/programs
  • Demonstrated experience working with partner marketing technologies (e.g. Salesforce.com Partner Community, Pardot, etc.)

List of Typical Experience For a Partner Program Manager Resume

1

Experience For Senior Partner Program Manager Resume

  • Strong public presentation skills required (in English and Chinese)
  • Strong proven capability in public speaking and creating special effects in presentation in front of large number of audiences
  • Demonstrated understanding of the unique competencies required to be effective in the delivery of cyber security services
  • Proven track record of effective Learning Program management
  • Project management skills and ability to work under tight deadlines
  • Proven success managing time and multiple projects in a high growth environment where priorities shift fast
  • Experience designing course content for different learning modalities, including eLearning, microlearning, instructor-led training, etc
2

Experience For Services Partner Program Manager Resume

  • Experience using a variety of training delivery methods and platforms including instructor led, virtual, web based and blended learning solutions
  • 2+ Experience using CRM and financial/accounting software, including Salesforce.com
  • Strong background in new business initiative, digital marketing, social media advertising/promotion areas
  • 2+ Experience in supporting Sales, Finance, or Marketing teams at a mid-to-large scale multi-geographical organization
  • Proven track record in building and implementing new processes
  • Continue improve the partner experiences by providing world class customer services
3

Experience For Channel Partner Program Manager Resume

  • Experience in Program Manager, Accounting, A/R, Finance, or similar role in a corporate environment
  • Experience working with Partners
  • Project management training and / or experience
  • Well organized self-starter focused on strategic management of the program, paired with resourceful problem-solving and prioritization
  • Channel Management and/or commercial solution selling experience
  • Experience with Channel Partner Programs and definition
  • In channel programs/sales programs experience
  • Experience in channel sales/services programs related roles
4

Experience For Americas Partner Program Manager Resume

  • At least five years’ experience with partner sales (TELCO-sector)
  • Work across organizational levels and intercultural experience
  • Using data and field/partner feedback, propose recommendations on the Partner Programs, which align with company strategy and promote best partner experience
  • Manage the request queue and align based on priorities and resource availability in alignment with the SHP partner leadership team
  • Facilitate collaborative and effective communication between team members across the studio
  • Deep experience in building best-in-class programs
  • Conduct APN experience related training to internal and external stakeholders and manage regular communication
  • Relevant experience in channels with emphasis on partner program management
5

Experience For Agency Partner Program Manager Resume

  • Sales and business development/creation related experience required
  • Past experience in regional work in Latin America
  • Work with key stakeholders to define the customer service experience delivered to Microsoft’s Commercial customers and Partners
  • Implement the strategies and initiatives needed to deliver and improve these experiences
  • Achieving team correlated goals related to launching solutions, executing campaigns and customer wins
  • Reporting and Communications: Help ensure program transparency by proactively communicating with all stakeholders
6

Experience For Customer & Partner Program Manager Resume

  • Working with the corporate teams to secure funding and allocate that funding across partners. Ensure funding is being spent
  • Budgeting - creating IOs/POs where necessary, accruals, invoice approval, driving spending according to forecast etc
  • Supporting partners to execute according to the plan submitted to the corporate teams, upon which funding is based
  • Working with the corporate teams to proactively gall full details of program - description, level, target partner types
  • Closing open questions with the corporate teams on any part of the program
7

Experience For Business Partner Program Manager Resume

  • Partner Funding Field Support: assist worldwide Partner Marketing Managers and Partner Development Managers with Partner Funding execution
  • Work proactively with the engineering support team on the planning and communication of updates to the field
  • Work with country managing director to Identify, qualify, secure, and develop new partners and alliance according to regional strategy
  • Have an in depth understanding of Partner Programs in place across EMEA, including requirements and benefits for different partner types
  • Responsible for the DF marketing planning cadence for all partner types within the Americas
  • Cultivate relationships with key partners to align demand generation activities to drive growth as part of the ongoing business planning process
  • Critical Thinking, Problem Solving and Entrepreneurial Spirit: Deals with concepts and complexity comfortably
  • Measure and report success of program including KPI’s on deal registrations and deal conversion rates
8

Experience For Global Services Partner Program Manager Resume

  • Identify potential partners (e.g. Technology Brokers, VAR’s, Systems Integrators & Managed Services Providers) which are influential in the decision making process of Equinix prospects or bundle Equinix Services as a key component of their offering
  • Cross functional experience with field marketing, enablement, sales
  • Proven track record of contributing to increased sales, market share
  • Comfortable leading meetings with external clients via phone or in-person
  • Ensure partners’ marketplace, sales portal, and marketing collateral are up to date and accurate
  • Creation and development of certain marketing assets for the portal
  • Own the weekly update and reporting to present the status of engagements and activities
  • Service Management of multiple SaaS product instances, working with Development, IT and Dev Ops to guarantee that SLAs and KPIs are constantly monitored
  • Compile partner program timelines, calendars, and weekly reports to keep the team updated on status and varying phases of execution of programs and projects
9

Experience For Print Planet Partner Program Manager Resume

  • Build enablement plan for partners in the region : Sales, pre-sales – ensure successful execution of the training plan, monitor and collect feedback
  • Responsible for the entire Japan Marketing activities
  • Approval process of funds between the demand generation, Enablement and funded resources between the various DF funding sources
  • Transformation from quarterly to annual planning – Process, Input, output, delivery
  • Track general business indicators for investment ROI: sales data, market data, competitors and marketing activities
10

Experience For Global Partner Program Manager Resume

  • Provide partner analytics and reporting
  • Data Management: Successfully manage large volumes of data, while maintaining high data quality
  • Document processing: Manage vendor agreements, execute legal/financial documents, invoices, and proofs of completion
  • A highly driven individual, possessing initiative and a willingness ‘to go that extra mile’. Can recognise the importance and value of channel clients
  • BA/BS in Marketing or Sales or Business Administration or equivalent
  • A history of collaboration with cross-functional teams (marketing, product management, customer success, services, and direct sales)
  • Channel budgeting and incentive program structures (e.g. co-op, rebates) and best practices for their implementation
  • Build, execute and lead strategy in a cross-functional, fast-moving environment

List of Typical Skills For a Partner Program Manager Resume

1

Skills For Senior Partner Program Manager Resume

  • Driver – Take charge. Get things done. Proven ability to operate effectively and autonomously with minimal direction
  • Excellent communication skills, both written and verbal, and be a master at conflict resolution
  • Effectively coach partners on positioning and messaging to MINDBODY customers
  • Relationship building - experience of developing strong relationships with people at all functions and levels
  • An excellent planning, executing and project management skill set
  • A proven track record of effective Learning Program management
  • Assemble multiple data sources of reporting into a useable format for Partner Managers to effectively interpret data and make actionable outcomes
  • Create internal vehicles to create compelling and effective communications between the Partner Experience team and its stakeholders
  • Proven experience in dealing with partners and distributors
2

Skills For Services Partner Program Manager Resume

  • Proven experience of dealing with partners and distributors
  • Global partner enablement design/content development experience along with solid knowledge of adult learning methodologies
  • Proven experience in working with data analytics tools such as Excel and/or other database software
  • The ability to build trust and rapport with others, and effectively communicate at many levels within the hierarchy of an external organization
  • Superior oral and written communication skills with a keen attention to detail
  • Experience in dealing directly with customer engineering teams, including project and program management
  • Strong understanding of product launch processes and development of marketing assets cts
  • Experience in establishing and managing partner programs
3

Skills For Channel Partner Program Manager Resume

  • Program Management: Experience and capabilities in working with the partner sales and/or marketing team
  • Experience designing and delivering course content for different global cultures
  • Experience supporting sales teams and developing tools and materials requested
  • Align and tune existing programs to continually support HubSpot’s evolving go-to-market initiatives, strategies, and priorities
  • Experience building and managing a partner program
4

Skills For Americas Partner Program Manager Resume

  • Multitask and manage multiple moving parts, while actively prioritizing activities and deliverables
  • Experience in one of these supporting disciplines – partner management, program management, franchise management, or marketing
  • Implement EMEA wide changes to our programs as defined by the global team. This includes crafting and executing against a solid communications plan
  • Experience working with foreign cultures and business practices would be beneficial
  • Demonstrated track record of developing internal or external communications strategies
5

Skills For Agency Partner Program Manager Resume

  • Experience working with Channels
  • Experience in a customer facing or partnership role
  • + 8 years working experience
  • Experience in managing teams and/or cross collaboration partnerships
  • Good level of systems knowledge to manage partners and sales including PRM systems and SalesForce
  • Proven ability to create, maintain and present regular (weekly, monthly, and quarterly) reports and develop ad-hoc reports to support strategic planning
  • Ensure the best partner experience with a focus on simplicity, ease of doing business, innovation, and community
  • Organized, able to multi-task and work in a fast paced environment with ever changing priorities
  • Program management experience in driving high performance team to meet deliverable timelines
6

Skills For Customer & Partner Program Manager Resume

  • A solid understanding of Channel Partner business models and what roles operators can play to sell embedded connectivity services to enterprise customers
  • Strong background in channel and alliances sales, partner management, partner operations, partner enablement, and learning development
  • Experience in developing relationships with sales professionals and sales executive leadership
  • Drive Partner Participation in AWS training events thru effective invitations
  • Experience in managing two-tier go-to-market strategies globally
  • Experience of working with cross-functional team
  • Proven self-starter, results-driven and a team player with ability to work independently
7

Skills For Business Partner Program Manager Resume

  • Standout colleague with strong drive
  • Strong business sense and negotiation abilities
  • Quality – Attention to detail and a strong track record of successful program and project delivery of complex global projects
  • Flexible – Ability to juggle several projects and shift priorities as needed
  • Designing and developing business planning and marketing programs that drive and measure T-Mobile for Business and partner profitability
8

Skills For Global Services Partner Program Manager Resume

  • Demonstrating different approaches to partner management including ‘to’, ‘through’ and ‘for’ partners
  • Providing launch and on-going execution support for HP’s Qualified Partner Programs
  • Owning the DF Board meetings with Partner Sales Leadership, Marketing and Sales Operations
  • Leading the MDF Budget and return on investment reporting associated with it
  • Providing ongoing support for the regional channel managers for local partners related activities
  • Keeping on track with Deliverables
  • Tracking requested resources for Partner projects & initiatives
  • Qualifying Partner inquiries and work with technical and business development resources to close new Partners
9

Skills For Print Planet Partner Program Manager Resume

  • Consistent track record of developing, managing and executing partner channel programs and partner enablement that exceed targets
  • Applications Engineering, Field Application Engineering, Technical Account Management, Project / Program Management, Engineering Management
  • Manage inception to launch of new Adobe Document Cloud partners, including qualifying, close, onboarding, enablement and launch
  • Manage the business partners program for Japan: tracking numbers, monitoring performance, setting targets
  • Overall responsibility for the BP satisfaction process in the region : running the BP survey, collecting feedback and executing improvement plan
  • Familiar working with and managing external agencies and suppliers
  • Flexible, have a can-do attitude, and be adept at exploiting the unexpected and succeeding in unpredictable situations
10

Skills For Global Partner Program Manager Resume

  • Creativity - the need for flexibility and creativity in proposing new and different solutions to existing problems
  • Efficiency of budgetary planning and overall partner funding usage
  • Have an in depth understanding of the Partner Programs in place across EMEA, including Program requirements and Program benefits for different partner types
  • Augment channel partner sales reporting, work with channel ops to develop useable dashboards and data reporting
  • Responsible for keeping all marketing assets updated on the portal

List of Typical Responsibilities For a Partner Program Manager Resume

1

Responsibilities For Senior Partner Program Manager Resume

  • Partner recruitment, onboarding, learning enablement and review. Design partner end to end experience in APN Program
  • Demonstrated success with managing cross group collaboration and multiple projects in a matrix and high growth organization
  • Experience in a related position such as sales, business development, partner marketing, alliances, or channel management
  • Presenting program changes on calls with both internal and external audiences
  • Responsible for reporting and achieving monthly, quarterly and annual partner portfolio revenue targets
  • Manages and drives channel partners’ sales and marketing process with channel partner organizations in coordination with channel partner sales resources
  • Work in a dynamic and demanding environment
  • DF Strategy and Planning timeline definition
  • Fund allocation to the Partner Marketing Managers
2

Responsibilities For Services Partner Program Manager Resume

  • Document and communicate project status on a monthly basis to the leadership team, and include program perspectives in other planning processes as needed
  • Travel, as necessary, to execute marketing initiatives
  • Up to 25% travel for partner QBRs, presentations, training, and events
  • Drive marketing activities
  • Capability with PowerPoint, Excel, SFDC
  • Be a team player as well work independently
  • Create new programs to address HubSpot’s growth needs and improve retention
3

Responsibilities For Channel Partner Program Manager Resume

  • Working with partners where the partners’ practice is situated in one of the ASEAN countries. Partners include the large Global System Integrators, Managed Service Providers and regional partners
  • Value: Identifies the business value provided by the ServiceNow solution; Understands the ROI calculus and ensures that the relationship is living up to those expectations; Understands the business objectives of the customers at various stages of the relationship and aligns ServiceNow’s services with those objectives
  • Moderate Technical Acumen with ability to present a live high-level demonstration of web applications
  • Motivated “self-starter” that can maintain high levels of productivity
  • Important to be absolutely “hands-on”
  • Proven experience in leading the Partner Program efforts within the APAC region while at the same time adding to the overall effectiveness of a regional sales team
  • Strong analytical experience with the ability to review business processes and practices, identify areas of need and develop the relevant strategies and solutions to overcome them
  • Experience in the design, development, delivery, and measurement of effectiveness of partner sales program
4

Responsibilities For Americas Partner Program Manager Resume

  • Experience with Inside/Outside/Channel Sales, Customer/Sales Support
  • Quick learner and self-starter who can think strategically about how to help business partners to market and grow their business
  • Fully deploy and operationalize the RTM for Cloud MSP, Software and new Product introductions for each geographic region
  • Monitor program business results & track partner performance against program metrics
  • Develop communications/collateral, and promote each offer. Communicate program status to key stakeholders
  • Engage with key stakeholders and actively engage with the partner community to drive revenue uptake and revenue grwoth. Participate in the joint business plan process with the assigned Partner Business Manager
  • Responsible for defined regional program objectives (partner satisfaction, revenue/margin contribution)
  • Governance of the Partner (Route to Market) Programs across EMEA
5

Responsibilities For Agency Partner Program Manager Resume

  • Implement changes to the Partner Programs, as defined by the Global Programs team, across EMEA including the creation of, and execution against a solid communications plan
  • Manage the programmatic elements of the Distributor Rewards Program for EMEA, to include the Distribution goal setting and training requirements, working closely with the EMEA Distribution EMEA team and stakeholders within Global Partner Programs team
  • Develop the metrics and track those metrics back to the business requirements of the partner programs
  • Drive internal processes and methodologies to evaluate and model the potential impact of global program changes to EMEA partners
  • Working closely with the Partner Programs Communication manager to ensure the cascade of all RTM program related communications to the Partner Account Managers, assisting where required in the creation of such communications and approving content provided by others
  • Subject Matter Expert and key contact for the Partner Account Managers, Country Leads and Regional Partner Directors across EMEA, in relation to Partner Programs topics
  • Draw valid conclusions to issues identified by the Partner Account Managers, working closely with the Partner Success Centre to drive a positive partner experience and improvements in the way in which issues are resolved
  • Engage with key stakeholders such as Partner Operations, Channel/Sales Operations and EMEA/Global Partner Marketing to ensure visibility of relevant initiatives
  • Proven industry experience with a track record of managing Partner Programs in EMEA
6

Responsibilities For Customer & Partner Program Manager Resume

  • Engage in multiple initiatives simultaneously, working alongside various stakeholders
  • Passionate “can-do“ attitude with a drive to constantly seek areas of improvement
  • Fully deploy and operationalize channel metrics across Americas Partner Managers. Implement weekly cadence updates and facilitate efficient data collection and tracking processes
  • Assist Channel team managers, act as key interface to Channel Programs team, capture top initiatives, understand strategic performance and integrate in Partner Manager routine
  • Help to build a strong partner ecosystem to scale Avigilon’s partner program
  • Develop and drive new channel partner weekly forecasting process in FY18
7

Responsibilities For Business Partner Program Manager Resume

  • The planning, execution and management of the Avigilon Partner Program with the objective of continued growth and expansion
  • Provide consistent communication to key stakeholders of the program’s on-going performance
  • Collection and dissemination of channel win/loss data in Americas
  • Management of GoTo Partner updates
  • Run reports and provide data-driven feedback for continuous program improvements
  • Plan and maintain a communication strategy
  • Serves as a key strategic contact and support for all partner program related activities
8

Responsibilities For Global Services Partner Program Manager Resume

  • Maintains partner program calendar
  • Work independently in a high paced environment, with both technical and business groups internally and externally
  • Manage deliverables, define success metrics, be a customer advocate on key partner-led engagements
  • Resourceful, dependable and organized
  • Anticipate problems and plan contingencies
  • Manage the documentation for the SHP support program (PLB, POC) with the different owners and ensure it is up to date
  • Own logistics for shipments of CPEs to members of the sales and partner product teams
9

Responsibilities For Print Planet Partner Program Manager Resume

  • Support legal and export compliance requirements
  • Work with other team discipline project leads to ensure alignment
  • Develop process efficiencies & documentation
  • Identify risks and drive towards successful resolution before risks turn to roadblocks
  • Work closely with the global BPP manager to lead all initiatives in Japan
  • Understand current market needs and future trends, to be able to design, plan and build alliances
  • Present forecasts, Partner plans, opportunity plans, and Partner strategies upward to NICE management and executive management
  • Responsible for x% growth, YoY from partners in the Business Partner Program
  • Support the Channel managers and channel team
10

Responsibilities For Global Partner Program Manager Resume

  • Governance of our Partner (Route to Market) Programs across EMEA
  • Handle the programmatic elements of the Distributor Rewards Program for EMEA, to include the Distribution goal setting and training requirements. Work closely with the EMEA Distribution and Global Partner Programs teams
  • Develop the metrics and track those metrics back to business requirements
  • Drive internal processes and methodologies to evaluate and model the potential impact of global program changes to EMEA partners. Using data and field/partner feedback, propose recommendations on the Partner Programs which align with company strategy and promote partner experience
  • Work together with the Communication manager to ensure the cascade of all RTM program related communications to Account Managers. Assist where required in the creation of such communications and approving content provided by others
  • Be the Subject Matter Expert and key contact for Account Managers, Country Leads and Regional Partner Directors across EMEA, in relation to Partner Programs topics

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