Program Office Resume Sample

4.6
9 votes
Verna Sporer
66528 Hackett Plaza,  San Francisco, CA
+1 (555) 591 2225

Work Experience


Senior Manager, Enterprise Program Office
09/2015 - PRESENT
San Francisco, CA
  • Manage the development, execution and performance measurement of a core strategic program portfolio to achieve Vorsprung 2020 (business strategy) objectives
  • Manage strategic business technology portfolio in close collaboration with VWGoA IT organization
  • Proactively mitigate program issues and business risks, manage overall strategic business budget(s)
  • Report-out portfolio status and issues to Audi MTM (management team) on regular basis
  • Develop core strategic and operational business KPIs metrics and discuss monthly performance with Audi MTM
  • Communicate, align and collaborate all implementation efforts with key business stakeholders
  • Define user acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables and facilitate senior management’s evaluation of project status as measured against impact, deliverables, and goals
Wealth Management, CWM Credit Program Office
11/2012 - 06/2015
Detroit, MI
  • Program leadership and communication across all SBU Aftermarket teams
  • Program Control and Monitoring
  • UTAS Aftermarket Focal for Operator & OEM relationship
  • Creation of status reports on key ERM initiatives for presentation to regulators, senior executives, and Board level committees
  • Coordinate processes to effectively document and monitor new products and services risk decisions, and governance and maintenance of key risk policies
  • Periodic reporting related to Aggregate ERM Reports for presentation to senior executives and Board level committees
  • Conduct research related to ERM Framework, standards, and financial services industry practices as assigned by the Managing Director of ERM Program Office and the presentation of results in an actionable format
  • Assist with the creation of stakeholder training and/or support as deemed necessary to drive awareness and understanding of ERM
  • Assist with the Risk and Control Self-Assessment process for the ERM Program Office
Program Office Management
09/2007 - 08/2012
San Francisco, CA
  • Assist in creation of top quality PowerPoint presentations for delivery to internal executives, external parties, and regulators
  • Other projects as assigned by the Managing Director of ERM Program Office
  • Assist with the creation of stakeholder training and/or support as deemed necessary to drive awareness and understanding of ERM, and associated programs
  • Serving as a key point of contact for the Global CCB BSU Head and regional leads, to drive region specific initiatives, requirements or issues
  • Reviewing FRD and BRD requirements for the programs and ensuring applicability to CCB’s different regional structures, systems and requirements
  • Serving as CCB’s business representative on Citi-wide project teams to drive consent order/MRA initiatives (e.g., Enterprise-Wide Reviews (EWR), Trade Finance, etc.)
  • Embedding AML/KYC into CCB’s broader operational risk framework including Manager Control Assessment (MCA) and Key Operational Risk (KOR)/Key Risk Indicator (KRI) development
  • Coordinate process walkthroughs with key stakeholders

Education


Missouri University of Science and Technology
2002 - 2006
Bachelor's Degree in Engineering

Professional Skills


  • Strong communication skills (oral/written/presentation)
  • Strong stakeholders’ management and negotiation skills
  • Working experience with MS PROJECT would be an advantage
  • Partnering with CFT, Experience and Product teams to achieve desired outcomes for book optimization
  • Experience establishing structure and methodology across business units leveraging embedded resources (matrix management)
  • Experience working with projects, coordinating multiple tasks simultaneously
  • Proven success when working in a highly matrix’d organization

How to write Program Office Resume

Program Office role is responsible for software, finance, training, integration, design, research, digital, events, reporting, negotiation.
To write great resume for program office job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Office Resume

The section contact information is important in your program office resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Office Resume

The section work experience is an essential part of your program office resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program office responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program office position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Program Office resume experience can include:

  • Understanding of IT basic terminology and willingness to learn more
  • Implementing appropriate score cards, dashboards and other measures of team success
  • Managing projects that support the measurement of results and progress
  • Managing the budgets across the teams
  • Setting goals within the team to achieve desired outcomes for Retirement as well as the broader PFI
  • Applicable professional training in generally accepted project management methodologies, standards, tools, techniques and practices or 6 Sigma training

Education on a Program Office Resume

Make sure to make education a priority on your program office resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program office experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Office Resume

When listing skills on your program office resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical program office skills:

  • Experience in defining best practices and gap analysis for process and technology to support operational efficiencies and standards
  • Identifying and facilitating resolution of operational issues and acting as a liaison between technical and functional areas
  • Analyzing data and metrics to determine trending and tracking to goals
  • Engaging with Product, Finance, Marketing in order to create and adhere to co-wide goals
  • Implementing optimal scheduling practices that match capacity to volume that can anticipate volume volatility and adjust as needed
  • Managing the administrative support staff and activities related to supporting the team

List of Typical Skills For a Program Office Resume

1

Skills For Senior Manager, Enterprise Program Office Resume

  • Assist the M.D. ERMPO with the management of the new products and services program to effectively document and monitor related risks, including
  • Demonstrated strategic business acumen, innovation, and success, with multiple examples of managing cross- business unit and organization-wideprograms
  • Maintaining the Commercial Excellence program content and ensuring the consistent implementation of best practices across the corporation
  • Liaise with internal/external Auditors and Regulators on matters involving Capital Planning and CCAR/DFAST
  • Support Operations and Technology global financial tracking of resource contracts and associated payment matching
  • Establishing and enforcing processes to support operational efficiencies and standards
  • Assist with the coordination of events and stakeholders to ensure progress and alignment and keep initiatives moving forward
2

Skills For Wealth Management, CWM Credit Program Office Resume

  • Liaise with Senior Management as a subject matter expert on aspects associated with the Capital Planning, CCAR and DFAST frameworks
  • Liaise with global Operations and Technology business managers in gathering resource data
  • Develops and delivers training and oral presentations, and explains the most complex material in a clear fashion
  • In operational environment setting objectives and targets around performance metrics and standards which encompass quality and efficiency
  • Gather required documentation to facilitate SOX control testing (performed by Corporate Audit)
  • Evaluate control deficiencies in accordance with the Company's framework for Evaluating Control Exceptions and Deficiencies
3

Skills For Z Program Office Administrator Resume

  • Develop first-hand knowledge of Alcoa’s business and commercial tools
  • Directly engage in research and best practice identification to inform the development of new processes, practices and tools
  • Conduct analysis and assessments to uncover problems, develop insights and identify opportunities
  • Proactively develop and recommend solutions that are creative yet pragmatic
  • Track initiative progress and identify and raise key issues to project leadership
  • Communicating risk leadership’s directives, priorities, and expectations in terms of the CCAR/DFAST activities. Proactively communicate program activities, status, and upcoming requirements
  • Responsible for coordinating the production and the time sensitive delivery of various CCAR/DFAST deliverables to support the capital planning process under Senior Management direction as well as attend requests originated by the Bank’s internal/external auditors and regulators
  • Develop an Annual AML/ATF Training Plan and coordinate training delivery to meet Business Lines and operation units’ needs ensuring all specialized training resources are domiciled in a centralized share point
  • Favourable terms and conditions for leasing and purchasing Opel vehicles
4

Skills For Program Office Management Resume

  • Flexible working time models
  • Build reports and dashboards that track various ad hoc actions using excel
  • Build management presentations that highlight project status, risk and issues
  • Edit program/project descriptions into clear, concise summaries that capture key project aspects and satisfy audit review requirements
  • Gather data and prepare presentation decks for management meetings
  • Responsible for support of program business and functional operations
5

Skills For Program Office Liaison Resume

  • Recommends improvements and/or modifications in sequence of operations, equipment utilization and related matters
  • Serves as client liaison and coordinates with external stakeholders
  • Sound knowledge of Bank’s structure, operations and information systems
  • In depth knowledge of the risk characteristics of the Bank’s businesses
  • Orientation to details and accuracy
  • Quickly learn and understand CSC business environment
  • CAPM/PMP, Prince or equivalent project management certification would be an advantage
  • ITIL certificate would be an advantage
6

Skills For Manager, Privacy Program Office Resume

  • Uccessfully leading multiple projects simultaneously while demonstrating the ability to effectively manage, communicate, and interact with others to accomplish a common goal
  • Knowledge of Army organization and structure
  • Knowledge of the military acquisition process
  • Familiarity with command post and power generation operations within the US Army
  • Understanding the business goals intimately, working with Finance to develop new KPIs that measure revenue and impact of activities to AOI for the Integrated team
  • Implementation of cross-team programs
  • Deep experience with creating, reviewing and implementing action plans to be executed by the business, involving other supporting areas as needed (operations, technology, and/or compliance)
7

Skills For Senior Manager, ERM Program Office Resume

  • Flexibility to adapt to the changing needs of the organization during the different phases of the program Ability to influence key partners and be persuasive while working with cross-functional groups that do not report to him/her
  • Work with multi-disciplinary teams from different regions
  • Establishing the processes, tools and standards for market-based growth strategy development, innovation and product strategy and go-to-market strategy within the businesses and supporting the execution of these efforts within the Business Units
  • Defining stringent growth management and implementing key systems, tools and enablers to ensure transparency, accuracy in forecasting and required resource allocation to win on our most critical initiatives and opportunities
  • Implementing a global Customer Relationship Management (CRM) tool with specific focus on change management planning for integration of CRM culture into the businesses. Includes program management of selection, development and implementation of Arconic-wide CRM best practice processes, systems, and reporting
  • Development and roll-out of commercial processes and policies including topics like opportunity management, quoting standards, returns policies, and reporting requirements
8

Skills For Joint Strike Fighter Sustainment Program Office Resume

  • Development of executive-level and business-level Commercial dashboards including rolled-up reporting on revenue and profitability of customers and products as well as forecast vs. plan, etc
  • Execution of the Customer Experience (CX) Program including annual survey execution and analysis and supplemental customer feedback programs to positively impact the customers’ experience with Arconic
  • Lead the compilation, verification and production of the quarterly aggregate ERM report(s) and related presentation materials to executive management
  • Create status reports on key ERM initiatives for presentation to regulators, senior executives, and Board level committees
  • Partner closely with controls / compliance team members within the different business units as well as the external and internal auditors
  • Identify and drive process improvements to the overall SOX program
  • Manages portfolio of project demands for each line of business, including serving as primary point of contact to understand and translate business needs into project requirements
9

Skills For CCB KYC Global Program Office Senior Business Analyst Resume

  • Critically evaluates project requirements for appropriate scope, definition, and stakeholder engagement while ensuring robust cost estimates, business case development, and business prioritization
  • Aligns visibility into demand and supply side (IT, PM, subject matter experts) to have an ongoing view of phasing, timing, feasibility, etc
  • As the central portfolio team, facilitate enterprise-level portfolio prioritization discussions (i.e., investment, resourcing, timing) based on thoughtful, strategic alignment for projects/demand across lines of business
  • Maintain supporting operating model capabilities, including but not limited to working with BOW’s Project Review Board for governance; IT and EPO for view into supply; and a core internal team of business analysts, cost estimation coordinators, and other staff
  • Leads the Project Management Office Globally
  • Provides consultation, review, and feedback for program management across multiple organizations andarchitectures
  • Opel health insurance
  • Opel fitness center

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