Program Delivery Manager Resume Sample
Mable Wisoky
47827 Donnelly Crescent,
Phoenix,
AZ
+1 (555) 248 0155
Work Experience
Program Delivery Manager
10/2016
-
PRESENT
Philadelphia, PA
- RBB distribution strategy teams
- Executive stakeholders across the RBB lines/product groups
- Global Product areas across GLCM
- Operations, Client Management, GSC (Group Service Centres)
- Close working relationship with Information Technology (IT) – requires a good knowledge and understanding of technology
- Experience in program management using a structured methodology to successfully track, plan, monitor and report on concurrent, multiple financial services projects spanning broad geographies and organizations
- Risk Management - exhibits strong ability to identify and plan resolution of program risk risks
- Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to demonstrate business benefits and to ensure the decision is fully understood and accepted
Virtual Program Delivery Manager
08/2013
-
07/2016
Detroit, MI
- Gain a clear understanding of customers' business goals, objective, and technical requirements
- Consolidate project status and budget information across project portfolio and preparing presentations as needed to senior and executive leadership
- Track, manage and report on deliverable attainment and/or SLA (Service Level Agreement) performance
- Ensure escalation procedures are documented and communicated to client sponsors/stakeholders, consultants, and managers
- Establish an environment of continuous improvement and leverage the TEKsystems value framework to engage the customer in a way that brings additional value to the customer and secures renewals and extensions
- Make sure that all the aims of the project are met
- Carry out recruiting activities
Senior Program Delivery Manager
12/2006
-
04/2013
Chicago, IL
- Demonstrated ability to assume higher level leadership roles and responsibilities in critical situations
- Demonstrated ability to anticipate customer problems and needs, with an ability to work effectively in a matrixed environment
- Develop, administer, and control the budget and P&L for team
- Create standardized processes
- Motivate and encourage team to individual growth
- Work with business and IT management to scope out, plan, provide/conduct reviews, create technology portion of WBS, solutioning, and delivery
- Act as Senior Program Manager for fast paced programs and continuously ensure their alignment to change and transformation goals
Education
Upper Iowa University - Des Moines Center
2002 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Strong organizational, planning and prioritization skills and experience operating within a high pressure environment
- Strong leadership and communications skills and the ability to operate in a fluid environment
- Excellent management and team-building skills
- Experience and negotiation skills in working with internal and external partners / vendors
- Problem-solving, negotiation and decision-making skills to influence management
- Experience with Risk management or auditing experience (IT or general business), or a combination of comparable fields of expertise
- Programme management experience and at least 10 years experience of driving changes through project based activities
How to write Program Delivery Manager Resume
Program Delivery Manager role is responsible for negotiation, recruiting, finance, database, auditing, security, benefits, java, planning, reporting.
To write great resume for program delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program Delivery Manager Resume
The section contact information is important in your program delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program Delivery Manager Resume
The section work experience is an essential part of your program delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program Delivery Manager resume experience can include:
- Coordinates and consolidates the delivery of services among different projects and program activities to increase effectiveness and efficiency
- Proven experience Program Management / System Development Management
- Experience leading virtual and non-virtual team members in a consulting environment
- Have a very good understanding of the state of the portfolio of projects
- Cultivate high morale, teamwork and effective empowerment as main goals for achieving productivity
- Create a great employee and hiring manager experience through communications that are clear, easy to understand and simple to execute
Education on a Program Delivery Manager Resume
Make sure to make education a priority on your program delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program Delivery Manager Resume
When listing skills on your program delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program delivery manager skills:
- Demonstrated leadership abilities; effective in matrix management and team building
- Strong academic grounding coupled with sound experience
- Relationship building / management skills
- Demonstrated experience in project budget and financial management
- Analyze, understand and effectively communicate between IT requirements and technical design and implementation
- Experience of working & coordinating with global teams on many time zones
List of Typical Experience For a Program Delivery Manager Resume
1
Experience For Virtual Program Delivery Manager Resume
- Build strong relationships with program stakeholders
- Build strong plans with appropriate level of detail to provide adequate transparency to all stakeholders
- Travel industry experience – highly desirable
- Provide expert advice and information to stakeholders on emerging project issues and present
- Decision change and strategy of a program in collaboration with senior sponsors
- Lead an active Risk Management process
- Facilitate, coordinate, and arbitrate cross-functional conversations about progress, risk and strategy with all key stakeholders (often including Senior Management)
- Employ program processes, procedures, methods, and standards for program delivery; leverage these across the organization
2
Experience For Senior Technical Program / Delivery Manager Resume
- Guarantee compliance with Societe Generale program management procedures and tools
- Management of third party consultants and junior team members
- Supervise employees involved in a variety of functional areas
- Present deliverables on behalf of the team to senior management on a consistent schedule
- Maintain a schedule that ensures on site presence at multiple office locations on and off client site
- Serve as point of contact for team members and managers at to assist with HR-related functions to include recruiting, onboarding, leave requests, exit processing, payroll-related administration, HR system administration and miscellaneous other services connecting team members to appropriate HR personnel
- Review project repository and ensure records and information are up-to-date
- Work with business and IT management to scope out, plan, provide/conduct reviews, create technology portion of WBS, provide solutions and delivery
3
Experience For Senior Program Delivery Manager Resume
- Oversees the Project Management group coordination and administration of all aspects of all initiatives within the functions (planning, organizing, staffing, leading and controlling project/program activities)
- Provides process leadership to the project managers and leads on the projects
- Accountable for the management of external vendors in terms of SOW and engagement requirements, ensuring all vendor management quality expectations are met or exceeded
- Ensures the development and maintenance of Project Management standards, processes, procedures, policies, tools and methodologies
- Ensures consistent and standardized set of behaviors, approach and utilization of processes, procedures, policies, tools and methodologies
4
Experience For SAP NS Program Delivery Manager for Saas-herndon Resume
- Develops and maintains a consistent level of competencies within the Project Management pool of resources
- Recruits, interviews and selects well-qualified external Project Managers (PM) to cover variable capacity
- Ensures that all the actions from post implementation reviews are properly implemented and applied to new projects and programs
- Ensures that clear roles & responsibilities are defined, agreed and maintained within the Project Management group and the partners working with the PM’s throughout the project lifecycle
- Ensures capacity needed for successful delivery of projects and programs
- Participates in the project review meetings and provide independent assessment on the projects overall health and status
5
Experience For Senior Program Delivery Manager E Commerce Resume
- Provides broad IT and project knowledge
- Provides leadership on projects that have significant issues and provide active support when needed
- Ensures that project management and development lifecycle process is followed and makes improvements
- Drives standardization and proactively recommends improvements
- Lead, motivate and develop the team
- Ensures that program/project leads and/or service owners adhere to the agreed portfolio management approach and timetable and that they provide the appropriate information to agreed targets of timelines and accuracy
- Plans, directs, and co-ordinates activities to manage and implement a programme from contract /proposal initiation to final operational stage including the transition into “business-as-usual”; plans, schedules, monitors, and reports on activities related to the programme
- Leads the definition, implementation and review of the organisation’s systems development management framework
6
Experience For Program / Delivery Manager Resume
- Build and maintain relationship with internal and external stakeholders
- Lead and support team to achieve business goals
- Knowledge of technology trends to build strategy
- Lead analysis of complex situations within programs and projects to ensure strategies and plans are in place to achieve desired outcomes and monitor delivery milestones and initiate intervention when required to resolve problems and issues that are causing delays
- Lead the development, implementation and improvement of efficient and comprehensive business systems and processes that provide programs accurate and timely information and analysis on activities, performances and issues against plans and budgets
7
Experience For Data Services Program Delivery Manager Resume
- Support project teams to manage and deliver constructability reviews of documentation of major infrastructure projects over their lifecycle to contribute to achieving the lowest whole of life cycle cost of projects
- Lead a consistently high standard of construction management by developing and implementing best practice procedures, guidelines, and analyzing construction management performance, including sound financial, technological and governance management budgeting, reporting and control advice
- Undertake regular communication with program offices and projects, particularly general managers, to provide the necessary support, guidance and enabling assistance to ensure a high level of standards and consistent practice are maintained
- Provide high level reports to relevant stakeholders that clearly and effectively address complex and strategic issues, performance and progress towards objectives
- Relevant tertiary qualifications and/or relevant experience in project management and business analysis
- Lead and direct middle managers within the client portfolio
8
Experience For Pre-employment Screening Program Delivery Manager U.S Resume
- Acquire US Postal Service clearance
- PMO and /or project management qualifications
- Identify areas to grow Client’s scope of services to include additional MBS and Manpower group of companies offerings
- Extensive client facing Program Management experience managing large multi-million dollar programs and software implementation projects involving any of the following: Data center Infrastructure upgrade, Application Migrations, Application upgrades in the areas of SAP, BI, SOA, ERP, Order to Cash, Sales Force etc
- Experience working for Product Development, Consulting or professional services organizations ie. Systems Integrators, ERP consulting firms or “Big-4”, specializing in the areas of trade management, supply chain management, transportation management and/or tax technology
- Can effectively communicate program expectations to all team members and stakeholders including client senior management, business representatives, partners, customers, and consultants
- Specific work experience
9
Experience For Program Delivery Manager Fleet Resume
- Working in a Technology testing, defect management or environment management
- A delivery-focused approach with a high level of attention to detail
- Issue resolution and risk mitigation
- Commitment to follow standards
- Liaise with strategic, operational and functional areas to exchange information and resolve
List of Typical Skills For a Program Delivery Manager Resume
1
Skills For Virtual Program Delivery Manager Resume
- Ensures project readiness before starting a new initiative and prior to moving to the next project phase
- Experience working in various Big Data on toolset such as Hadoop, Hive, map reduce, Pig, Yarn
- Very good understanding of analytic tools such as Data Meer , Impala and Platfora
- Quality assurance, experience managing complex projects, development or support
- Experience in successfully managing complex projects and programs
- Experience leading global rollouts and internationally distributed teams
2
Skills For Senior Technical Program / Delivery Manager Resume
- Exemplary written and oral communication skill
- In Project Management Experience
- Experience delivering Programs and projects involving multiple stakeholders
- Adapt in a fast moving and changing environment with ability to priorities tasks when required
- Preferably with experience of Payments or FX
- Liaises with other ITS functions and leadership to ensure the effective and efficient project and program delivery
3
Skills For Senior Program Delivery Manager Resume
- Supporting financial management (planning, tracking, reporting & forecasting) across the program, in collaboration with finance teams
- Understanding and reporting on dependency impact related to milestone health
- Supporting and advising on standardization and simplification across the EACP teams
- Understanding of budgets and business-planning
- Tracking milestones across the programs
- Ongoing engagement with central technology functions: PMO, Security, Data Privacy, Comms
- Ongoing engagement with regional technology and business teams
- Manage the programming of grant funded projects using outside funding sources
- Leadership responsibility managing medium to large teams and influencing senior-level management and key stakeholders
4
Skills For SAP NS Program Delivery Manager for Saas-herndon Resume
- Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level
- Manage CTO Data Services and Citi’s EAP Program with the intent of developing the organization in the following functions
- Supports the PMO office in ensuring that projects are being reported on accurately
- Drives accuracy in project financial reporting and forecasting
- Operational reporting, presentation creation as needed
5
Skills For Senior Program Delivery Manager E Commerce Resume
- Manage suppliers through the full project lifecycle, from conception through rollout and ongoing support
- Driving change in a significant financial institution
- Detail and systemic thinking
- Independently assess progress and risk and communicate clearly to all stakeholders (including Senior Management) on a timely basis
- Serve as point of contact for team members and managers to centralize reporting, deadlines, and project deliverables
- Manage staffing in accordance with program/project specific workflow and maintain updated staff plan
- Perform clerical functions such as preparing correspondence, schedule meetings and other activities
6
Skills For Program / Delivery Manager Resume
- Ensures resources are on-boarded and trained according to standards and processes
- Monitor and analyse business performance to assist in decision making
- Strategic thinker who is able to see the bigger picture
- Manage all changes to project scope, cost, and schedule and work with region executive management, project offices, and HQ Capital Program Delivery Management (CPDM), Office of Financial Management (OFM), FHWA, and Budget office
- Linux and RDBMS experience
- Direct experience in a tightly controlled and regulated business environment
- Demonstrated ability to independently lead programs
- Direct and manage the overall file accuracy of the region portion of a statewide database system that tracks program progress and delivery
7
Skills For Data Services Program Delivery Manager Resume
- Responsible for approving work orders submitted to HQ Program Management and Accounting for new set up, funds increase/decrease, and close out for all three phases of a project for an average of over 1000 work orders a biennium
- Assess and approve funding on all construction contract change orders
- Manage the development of mid-biennial supplemental transportation budgets
- Represent the WSDOT/Northwest Region to HQ Management to establish policies, guidelines, and procedures to accomplish budget building with consistent methodologies statewide
- Help drive the implementation of BMO’s pre-employment screening strategy, policy and guidelines, which are developed in accordance with Investigative and Security Services and the enterprise risk/compliance office and taking regional and local requirements into account (North America)
8
Skills For Pre-employment Screening Program Delivery Manager U.S Resume
- Improve operational methods and workflows by identifying, recommending and implementing process improvement initiatives. Communicate openly and regularly about business issues
- Partner with HR Business Partners, Talent Acquisition Partner, Investigative and Security services, and Change Management teams in introducing and implementing HR programs to meet regulatory and policy requirements
- IT work experience with progressive responsibilities in multiple IT areas
- Develop communication and change management plan for Pre-employment screening program launches ensuring the needs of key stakeholders are the key focus
- Initiatives impacting multiple business groups and application areas
- Program budgets upwards of £5-£50m
- Regional and global projects
9
Skills For Program Delivery Manager Fleet Resume
- Multi-party delivery teams (internal teams & vendors)
- Dependency management between programs
- Talend/ Abinitio/ ETL knowledge
- Technical Leadership (independent worker, results oriented)
- Multi-year delivery roadmaps
- Knowledge of the roles of the three lines of defense
10
Skills For Executive Director Digital Authentication Program Delivery Manager Resume
- Experience in genuine Program Management during which one has successfully applied a structured approach (methodology) to the management, tracking, planning, monitoring and reporting of concurrent, multiple financial services projects
- Past experience building action plans from strategic requirements, challenging stakeholders on risk, plans and strategy, and adding value as an engaged member of the team
- Strong solutions and conflict resolution skills
- Strong technical aptitude and technology program management experience of medium to large Information Systems programs
- Experience working with subcontractors and inter-company employees
- Hands on experience managing groups of 50+ staff
- Experience in client program delivery role
- Responsible for all tactical decision making within the client portfolio
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