Delivery Program Manager Resume Sample
Lisa Auer
1463 Cassin Lock,
Detroit,
MI
+1 (555) 585 8341
Work Experience
Delivery Program Manager
11/2017
-
PRESENT
Dallas, TX
- Knowledge of Airline Solution’s implementation methodology and the client engagement model
- Experience in translating technology into business terms and with integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s)
- Serve as the key business partner working directly with global cabling/fiber teams, service business partners and other internal stakeholders (primarily engineering and operations teams)
- Interact with engineers, technicians, project managers, and sr. leaders to develop your programs
- Analyze complex, ambiguous, and potentially escalated business issues to develop recommendations for the operations leadership team
- Drive process change and improvement across multiple business and program teams
- Report ad hoc, weekly, and monthly program and operating metrics
Data Center Delivery Program Manager
06/2014
-
09/2017
Boston, MA
- Communicate the status of programs with customers, stakeholders; conduct program reviews
- Experience in customer-facing positions in a professional services firm, preferably with an IT software, management consulting, or “Big 5” consulting organization
- PSO portfolio management experience with P&L ownership
- Experience with modern services deployment methodologies with strong emphasis on configuration, integration and deployment of complex software solutions in various enterprise IT environments
- Strong understanding of consulting strategy and how services engagements are scoped and implemented
- Depth & Breadth of Operational knowledge including CRM (ideally Salesforce.com) and consulting management systems (ideally ChangePoint)
- Excellent communications and interpersonal skills. Demonstrated ability to document methodologies and best practices
Medicare, Care Delivery, Program Manager
05/2008
-
03/2014
New York, NY
- Formulate strategies and plans to support objectives
- Exercise judgment and work in a fast paced environment
- Strong analytical and organizational skills with an ability to manage competing client demands
- A seasoned operational leader with a strong executive presence, demonstrating polish and maturity in managing senior level stakeholders
- Travel 25%, possibly more
- Communicate broad project information to a wide variety of individuals and groups at all levels of the customer’s and EarthLink’s organization
- Held accountable for results of timely implementation, communication, and on-going support of assigned projects. Acts as a spokesperson for the project, including answering questions, disseminating information, handling inquiries, and managing all tasks associated with assigned projects within EarthLink’s provisioning databases
- Proven track record of providing a ‘front office’ service
Education
Florida State University - Panama City Campus
2004 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Excellent client management skills, marketing, and business development skills in addition to contacts/relationships with power delivery clients
- Excellent client management skills, marketing, and business development skills in addition to contacts and relationships with power delivery clients
- Experience with effectively staffing, onboarding, and managing a large, multi-level technical team
- Prior consulting experience with a large system integrator
- Utilizing and managing resources and coordinating effectively with the delivery project team other stakeholders and colleagues
- Previous experience managing staff, clients, contracts and hiring staff for an engineering consulting firm
- Experience defining projects, collecting requirements and writing technical and/or functional specifications
How to write Delivery Program Manager Resume
Delivery Program Manager role is responsible for reporting, organization, architecture, training, integration, procurement, design, telecom, travel, power.
To write great resume for delivery program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Program Manager Resume
The section contact information is important in your delivery program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Program Manager Resume
The section work experience is an essential part of your delivery program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Program Manager resume experience can include:
- Strong negotiations skills; can influence all levels of the organization and is skilled at leading others to action on key initiatives
- Strong communication both written and verbal, C-Level customer facing experience, and proficient release manager experience
- A strong technical background in either substation or transmission design is desired in addition to owner’s engineering experience
- Prior experience with Health Plan and associated products
- Proven agility and flexibility to cope with demands of multiple concurrent tasks and changes in priority of work activities
- Technology stack understanding and associated workflow and lifecycle management tools experience
Education on a Delivery Program Manager Resume
Make sure to make education a priority on your delivery program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Program Manager Resume
When listing skills on your delivery program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery program manager skills:
- Proven project leadership experience in product planning, consulting, business solutions, product marketing, or technology training
- High capability in Program and Project Management methodologies and skills – knowledge of project management process, tools and reporting
- Experience with Microsoft Office products and developing and maintaining decommissioning plan for IT systems and applications
- Experience managing or directing projects inside large enterprises
- Experience with implementing network change and automating manual network tasks
- Experience with working in or implementing the Agile SCRUM or SAFe framework at the program or portfolio level
List of Typical Experience For a Delivery Program Manager Resume
1
Experience For Data Center Delivery Program Manager Resume
- Responsible for managing a team of technicians
- Assist with creating a more detailed request and approval process (urgent/emergency and long range requests)
- Senior business stakeholders and budget holders
- Ensure OLA’s and SLA’s and any third party supplier agreements are in alignments with and capable of delivering services within contracted time-frames
- Understand/Gather the source of the request (aka what’s the source of the issue for rework requests)
- Ensure alignment of product initiatives, release schedules, dependencies and goals within and between products and the entire organization
- Track key milestones, manage any schedule or scope risks, by building and creating solid mitigation plans to ensure on-time delivery of committed product deliverables and the implications to the organizational stakeholders
2
Experience For Solution Delivery Program Manager Resume
- Responsible for initiatives guaranteeing successful product launches
- Facilitate operational initiatives and reporting across the domain
- Provide information, support, direction, and problem-solving to the teams, as needed, in a manner that provides positive solutions, and if needed, adjusts current processes to improve the delivery, coordination, or quality of the product
- Experience in information systems operations environment in systems analysis or development
- Provide visibility, reporting and key metrics around key initiatives and products within the domain
3
Experience For Medicare, Care Delivery, Program Manager Resume
- Engage with, and provide feedback into the overarching cross-organization delivery assurance programs, thereby improving release processes and go-to-market initiatives
- Managing a team, 7+ years successfully leading and managing across diverse projects and programs
- Manage the product and application releases working with customer and other vendors we have upstream and downstream interfaces with
- Work with internal stakeholders including applications and BPO teams, development, test, environment teams, architects, business analysts, etc
- Present and discuss release plans in front of CEO and COO during Open Enrollment periods
- Work very closely and drive environment management, infrastructure teams, build management, test data management work streams
List of Typical Skills For a Delivery Program Manager Resume
1
Skills For Data Center Delivery Program Manager Resume
- Experience with project management, software development, system decommissioning, and training
- Experience in managing cross-functional projects
- Experience with Statements of Work, including timelines and cost estimation
- Experience with leading risk management and mitigation activities for a large IT program
- Experience with communicating the client’s conceptual vision to tangible work plans
- Experience with EPA’s IT architecture and infrastructure, including the E-Enterprise initiative and Exchange Network
- Experience with Microsoft Project for integrated project scheduling
- Work with PTMs/ITPMs on process for establishing priorities across accounts
- Ensure PANDA requests reflect details needed for planning (dates, priority, ld flag, description, etc)
2
Skills For Solution Delivery Program Manager Resume
- Experience with successfully managing multiple small- to medium-sized IT and software development projects simultaneously within a program portfolio
- Experience in Technical Management
- Project and program management-related experience within substation and/or transmission line projects is required
- Power Delivery design experience required
- Experience in on-time, on-budget delivery of large complex projects
- Experience in commercial data center, co-location environments, and/or optical transport/network environments
- Managing status of PANDA requests, includes preparing reports as needed
- Ensuring pipeline of projects (within program) are understood and program is staffed with right competencies and capacity to deliver with quality
3
Skills For Medicare, Care Delivery, Program Manager Resume
- Leading a team of about 20 resources to
- Tracking and reporting to senior management on project status and articulation and escalation of any support required to resolve issues or direct project teams
- Building trustful and close relationships with customer key stakeholders to ensure project is positioned correctly within customer organization
- Ensure all rollover requests are submitted for future administrations (rollover = Scoring, Aggregation, Extracts, Online Reporting)
- Work with FE/BE Extensions, BE Extracts, Scoring, Aggregation, and PV on gaining request approvals or estimated delivery date
- Project Management Professional (PMP) certification or equivalent professional training
- Responsible for monitoring the execution of HDR’s portfolio of services
- Identify emerging technologies needed to be competitive in the future
- Senior management within EBS including business relationship managers, delivery directors and senior operational staff
4
Skills For Delivery Program Manager Enterprise Business Systems Resume
- External delivery organizations including an incumbent prime supplier of delivery services
- Work with PTMs/ITPMs on creating a template of work requests for rollover administrations
- Work with PTMs/ITPMs on creating a template of work requests for new programs
- Analysis of requests (understand the number of rollovers, reworks, etc in an effort to streamline requests and resolve underlying issues for rework requests)
- Partner with leaders from product management and engineering, to develop and manage plans for product development and releases
- Liaise with the other Program Managers within the FIDS IT Delivery Team to ensure that consistency of solutions takes place
- Ensure that issues are resolved and root cause identified
- Experience with, or knowledge of, any of the following: Cybersecurity concepts, Big data / Hadoop, Event stream processing, IT data center network administration
- To establish proven track record in directly related business
5
Skills For Systems Delivery Program Manager Resume
- Strong technical knowledge of SAS
- Information Technology Library (ITIL) and/or Information Technology Service Management (ITSM) certified
- Project/program management experience working in a large organization with cross functional global teams. Ability to effectively influence, interact and collaborate with senior level management
- Track record of working cooperatively with diverse teams, regional, department, technical managers and project staff
- Possess and end-to-end understanding in key areas that benefit the program/project
- Familiarity with Systems Development Lifecycle (SDLC)
6
Skills For Senior Delivery / Program Manager Resume
- PMP, Prince2, ITIL and/or Six Sigma certifications
- Experience with providing career development and mentoring support to a team of 6-8 delivery leads and administrative staff, including performing annual performance appraisals
- Knowledge of EPA’s environmental permitting and life cycle processes for compliance and enforcement pertaining to EPA’s Clean Water Act (CWA) programs
- Manage the budgeting and financial processes associated with a multi-million-dollar program instituting cost controls while simultaneously meeting corporate profit targets
- Experience with program-level planning, coordination, and execution of major IT software development or system integration initiatives across multiple IT systems
7
Skills For CRM Solution Delivery Program Manager Resume
- Experience with developing and executing program-level Technology Implementation Roadmaps
- Experience with enterprise software development and related activities that span across all life cycle phases
- Identify and manage multiple priority tasks concurrently
- Develop and apply processes and tools to assure cost-effective application of the technologies and services
- Knowledge of modern IT technologies, including Cloud hosting, service-oriented architecture, microservices, and open data initiatives
- Agile SCRUM or SAFe Professional Certifications
- Manage project budgets and spend plans
- Business Development - Foundational - Identifies client requirements. Develops and maintains relationships with clients. Conducts client workshops or group presentations; Writes and presents project estimates and proposals including scope, cost, and schedule according to client requirements and bid processes
8
Skills For Americas Delivery Program Manager Resume
- Business Acumen - Foundational - Negotiates contract commercial terms. Manages project budgets, costs, and receivables; Manages contracts and legal issues; Analyzes and reports health metrics as a basis for improvement; Applies knowledge of policies and regulations to project scope; Builds relationships with key stakeholders. Applies value creation
- Leadership - Foundational - Communicates clear expectations, goals, and vision; Manages performance of direct reports. Motivates, coaches, and mentors professionals. Delegates project work. Practices behaviors supporting diversity and inclusion; Manages conflict and collaboration to achieve results
- Project Management Certification required (PMP)
- Planning and monitoring Market Technology delivery projects to ensure stakeholder satisfaction. Leading a team of subproject managers, business analysts, quality manager, project controller etc. as required for the project
- Ensuring that the contract obligations are met regarding specifications, quality, costs and timeframes
- Managing multi-faceted and complex delivery projects across a matrix environment such as systems integration, systems architecture, new product development or custom systems development
9
Skills For Infrastructure Delivery Program Manager Resume
- Preparation of dashboard data and presentation materials to inform and educate
- Support for the development of go to market strategy communication and implementation of change tasks
- Provide support for the development of key success measures for change initiatives
- Certification in Program management, and Project Management
- Facilitate and coordinate work and task activities of cross functional team members
- Strong communication skills able to bridge all levels of the organization up and down to create a shared knowledge and understanding of project details, issues and solutions
- Build project wider management team (PM, Team Lead, etc)
10
Skills For Complex Solution Delivery Program Manager Resume
- Continually assess HDR’s service performance and coordinate with Power Delivery leadership to implement changes where necessary
- Oversee the development, maintenance, and delivery of technologies and services to clients
- Develop and implement the company's technology, standards, project delivery practices, facilities, equipment, tools, and associated training programs for the successful execution of all work for specified clients
- Forecast annual fee goals and monitor the performance of the staff in achieving the defined goals
- Understand the construction management business and how projects are sequenced
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