Product Management Leader Resume Sample

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Isidro Lakin
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Work Experience


Product Management Leader
03/2018 - PRESENT
Phoenix, AZ
  • Define and deliver quantitative analysis to measure channel’s health and effectiveness of new programs
  • Partner with other product teams and regional teams to deliver against the global ATM strategy by ensuring we have a strong consumer-needs-based value proposition, the right business model across stakeholders, and effective execution
  • Enterprise Software product managers
  • Electronics product managers
  • User Experience designers
  • Helix (Atlanta) innovation team
  • Drive a world class User Experience design capability and capacity, empowering the role and deeply integrating it into the product discovery and development process
  • Define an overall structure and practice for portfolio management ensuring consistency among products, harmonized interrelationships, and including a quantitative framework for assessing and prioritizing in and across product lines
  • Continuously assess customer value by creating a product and organization wide culture of data driven measurement, including the build out of a data analytics functional capacity and product instrumentation strategies
Group Leader, Product Management, Channels
08/2013 - 11/2017
Los Angeles, CA
  • Establish a systematic process of capturing market learnings, assessing trends, and evaluating competitors
  • Lead a KPI driven management process that highlights the successes and challenges of the products, product programs and teams including product profitability, product quality, 3-year product vitality, schedule attainment, release success, and customer engagement and satisfaction …
  • Collaborate with the technical leadership to evaluate technologies and partners leading to buy, build, or partner decisions
  • Sales growth of the products and business
  • Reduced product and operating cost / improved profitability (gross margin)
  • Establishment of a modern “product culture” across the organization
  • Building, empowering, and retaining a world class team
Business Leader, Product Management
08/2007 - 03/2013
San Francisco, CA
  • Improved hit rate on products/features released to revenue
  • Increased customer loyalty (NPS) and customer effort (CES) scores
  • Implement enterprise wide corporate applications on a global scale
  • Lead a product management team that defines product requirements, ongoing prioritization and trade-offs, and solution delivery through agile methodology
  • Partner very closely with Finance, FaCT and other Business and Functional Units to prioritize business requirements, build shared vision and roadmaps
  • Be the leader to lean in to drive complex cross BU and functions programs in the space of finance systems
  • Be the leader that
  • Revenue Responsibility: ~ $100M
  • Drive product strategy, planning, and design to ensure the product line is differentiated from competitors in the market place

Education


University of Phoenix - Greenbelt Learning Center
2001 - 2006
Engineer's Degree in Business

Professional Skills


  • Demonstrated team leadership and interpersonal skills, including people management conflict resolution
  • Strong influencing abilities and diplomatic skills
  • Excellent written and verbal communication skills as well as executive presence
  • Demonstrated experience developing product messaging, positioning statements, and value propositions
  • Experience working and/or living abroad is a strong differentiator
  • Drive experiences for all our global markets, scaling the work in the US while delivering experiences right for each market
  • Proven track record of delivering world class customer and agent experiences

How to write Product Management Leader Resume

Product Management Leader role is responsible for analytical, integration, software, leadership, planning, finance, credit, training, database, security.
To write great resume for product management leader job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Product Management Leader Resume

The section contact information is important in your product management leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Product Management Leader Resume

The section work experience is an essential part of your product management leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product management leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product management leader position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Product Management Leader resume experience can include:

  • Maintain information on competitive offerings, deliver clearly differentiated products, and communicate the superior value of our products to a wide range of audiences
  • Works with Market Leads to understand the needs of key and target customers, translate those needs into high-level product requirements, and provide prioritized direction to the product development team and matrix organization
  • Proven experience in defining user value proposition and experience roadmap; led design of differentiated offering and customer experience
  • Demonstrates and executes thought leadership, product expertise, strong project management skills in the integration of technology into new products
  • Strong business acumen, customer focus, and a demonstrated effectiveness in marketing, product management or strategy
  • Strong analytical skills paired with a data-informed mindset

Education on a Product Management Leader Resume

Make sure to make education a priority on your product management leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product management leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Product Management Leader Resume

When listing skills on your product management leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical product management leader skills:

  • Excellent communication skills. Ability to interact with Senior Management and manage by influence
  • Strong analytical skills, ability to multi-task and deliver under pressure
  • Act as the SaaS back-office champion, evangelizing the vision effectively to senior-level partners
  • Demonstrated ability to conceptualize, manage, and prioritize multiple sub-projects simultaneously in order pull together a single vision
  • Demonstrated success in delivering high quality technology products/services in a scale up environment where priorities can shift rapidly
  • A progressive, creative thinker, with analytical and problem-solving skills, and the ability to integrate standard methodologies

List of Typical Experience For a Product Management Leader Resume

1

Experience For Group Leader, Product Management, Channels Resume

  • Exhibits excellent judgment on how to prioritize products based on changing business needs
  • Product Management work experience in a top tech company, payments company or innovative technology startup (or equivalent experience)
  • Envision, prioritize and partner with business engagement team and 2CES IPTs to deliver an ambitious and winning roadmap
  • Masters the art of collecting external inspiration to raise the bar on the experiences we build
  • Be comfortable in balancing among leadership, coaching and getting hands dirty in order to get things done
  • Comfortable working remotely and managing global team (or moving to Barcelona)
  • Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
2

Experience For Leader, Product Management & Marketing Resume

  • Partner and collaborate with engineering teams to design, build and launch Targeting, Personalization, and features that streamline the offer process
  • Provides support to sales and customer facing teams with communication and training on product functionality and enhancements Other Areas
  • Partner with Market Leads and sales leadership to define the go to market strategy and vision for products. Set pricing strategy for product portfolio
  • Provide analysis of clients’ spending patterns to maintain
  • Cares deeply about the craft of building great products
3

Experience For Business Leader, Product Management Resume

  • Helps build a collaborative team culture and ensures knowledge sharing
  • Provide ad hoc company and industry analyses and quarterly/annual performance reporting
  • Work with a variety of different types of people including reports, customers, execs, analysts, partners and more
  • Represent NetSuite’s strategic vision in external forums, including industry events, press and analyst briefings, and customer and partner meetings
  • Development and execution of a strategic growth plan for the imaging instrument portfolio
  • Helps develop strategic business plans for the Product, including rigorous analysis of revenue opportunities and related costs
4

Experience For Global Product Management Business Leader Resume

  • Develop and lead the product portfolio/product line business to meet revenue and profitability objectives for the Company in both short and long term
  • Develop and champion approval of business case and business plans for new products up through executive level
  • Identify and grow partnerships
  • Lead the product decision process for new product development and product upgrades
  • Work with Market Leads to define competitive product characteristics, positioning, packaging and pricing across multiple solutions. Set pricing strategy for sales for product line
  • Work with other PLM’s across product lines for consistency, efficiency and strategic positioning as appropriate
  • RFPs/RFIs/Contracts: set strategy and advice on business terms. Review and approve exceptions to standard business terms in contracts and deals. Partner with legal to work through exceptions
  • Influence decisions made by key stakeholders, including regulators, legislators, and suppliers. Serve on the board of industry associations
5

Experience For Product Management Excellence Leader Resume

  • Set the strategy for your products and evangelize the vision with the organization
  • Understand the needs of our stakeholders, key users and customers when they engage with us: ranging from confirming their need for an analytics / machine learning solution, enabling self-service on the Boeing AnalytX platform
  • Understand creative and technological possibilities to create experiences that recognize our users every time and foster re-engagement and loyalty
  • Recruit, develop and coach high-impact product managers and product designers to deliver great experiences and be recognized as simply the best PM’s for stakeholders, design and development to work with
  • Promote thinking about the why and what of new capabilities, products, features
  • Facilitate trade-off decisions among investment, schedule and business benefit
  • Take ownership over risk mitigation and creatively solve problems as they arise
  • Passion for data science, big data and product is a requirement, but, moreover, be deeply curious about the world, people and the product “craft” and profoundly persistent
  • Develop strategy and roadmap in CEMEA and drive the execution working with a cross functional team for Visa’s Tokenization Service
6

Experience For Senior Leader, Product Management Resume

  • Responsible for full product portfolio management and associated team members
  • Develop client-facing materials: (Example) Develop standard contracting templates for each region and serve as the group’s primary interface with the Visa legal organization
  • Feature prioritization and associated roadmap(s)
  • Serves as the Subject Matter Expert on assigned products and processes to the North American Market’s Loyalty Solutions team
  • Drive and evangelize the ecommerce strategy internally and externally; execute on a multi-year roadmap to deliver the capabilities
  • Extensive experience building ecommerce software for the Retail, Distribution, and Manufacturing verticals, with a focus on client on-boarding, site configuration and management, PIM, personalization, extensibility and customization. Understanding and experience with mobile, web analytics, and digital marketing in B2C and B2B is also beneficial
  • Experience in a Product Management role and at least 3 years experience of direct people leadership
  • Oversee, participate and/or lead product focus groups, user conference sessions, speaking engagements, C-level presentations etc. related to the evangelism of the organization’s products and strategies
  • Drive forward our understanding of how Virtual Reality can positively impact people’s lives
7

Experience For Direct to Consumer Product Management Leader Resume

  • Define and evangelize the next generation of build, integration, release, deployment (CICD) techniques and systems to increase the speed of release cycles and allow Intuit’s engineering team to scale to 100x
  • Set vision for test, learn and repeat to inspire unrelenting understanding of QBO customers
  • Establish platforms and processes to accelerate machine learning efforts
  • Own full stack including instrumentation on the client side, data collection, associated data platforms and tools to derive insights
  • Nexus of communication and planning between marketers, designers, data scientists, analysts and engineers. Ability to lead each of these audiences with confidence and credibility
8

Experience For Team Leader, Product Management Resume

  • Deep domain expertise in the Ad Tech and / or MarTech spaces
  • Understanding the data underpinnings of what it takes to personalize experiences on the web (cookies, tying outbound marketing to adaptive experiences, tracking user state, etc.)
  • Develop a vision for Resiliency Orchestration Platform that integrates and provides solutions (for Cognitive Service, Cyber Resiliency, Mobile applications/protection, Backup integrations, Software Defined Resiliency, Workload migrations, etc) in a hybrid cloud environment
  • Define strategy, articulate requirements and drive execution across several functional areas and product / offering efficiency and effectiveness; Define and drive use cases, requirements, roadmaps and release plans for product features. Define, track and improve key product metrics
  • Define unique value differentiators for the platform based on customer need and competitive analysis. Evangelize the product vision
  • Articulate customer needs and requirements and represent them in product requirements documents and user stories
  • Strong business acumen to understand markets to assess granular revenue potentials, possible costs to develop/maintain products and come up with Cost/Benefits plan
9

Experience For Product Management & Commercialization Leader Resume

  • Work closely with key IBM partners including Engineering, Support/Services, Product Marketing, Sales, and various Business Units
  • Collaborate with and lead cross-functional product management teams; Routinely present to executive audiences both internally and externally
  • Develop innovative product strategy and solutions for email and related productivity needs that are grounded in a deep understanding of a small business owner’s reality
  • Is data and metrics driven with a track record of performance excellence, i.e. consistently delivering exceptional results, exceeding targets and objectives
  • Translates game-changing vision into a strategy and roadmap to deliver measurable outcomes aligned with our customer and business objectives
  • Identifies new opportunities based on customer and competitive research, industry trends and best practices
10

Experience For Leader, Market Product Management Resume

  • When called upon, embraces the opportunity to discuss product strategies with executives and the greater PM community
  • Accountable for success of products within area of responsibility Accountable to timeline and budget for all products within areas of responsibility
  • Acts as primary subject matter expert in functional area for internal and external users
  • Develops, shapes and continuously iterates on domain strategy to set the direction and roadmap for sub-domains, and aligns with cross-domain, Enterprises-wide efforts
  • Directs and mentors direct reports, including analysts, designers, product managers and other team members as needed, building business and relationship management skillsets

List of Typical Skills For a Product Management Leader Resume

1

Skills For Group Leader, Product Management, Channels Resume

  • Relevant experience, including experience in life sciences or diagnostics marketing, product management, market research, or strategy consulting
  • Product management experience, with experience managing PMs
  • Proven experience as a VP/Senior Director of Product Management bringing several new products to market successfully in the Cloud
  • Experience, with at least 10+ years of experience managing teams and full product portfolio
  • Product Management work experience in a top tech company, payments company or innovative technology startup (or equivalent experience)
  • Product management experience preferably with Storage and/or Internet business experience
2

Skills For Leader, Product Management & Marketing Resume

  • Excellent written and verbal skill set
  • Encourages and uses the strengths of colleagues to effectively deliver and innovate work approaches to constantly exceed expectations
  • Prior experience in a large Infrastructure / enterprise management product is essential
  • Coach product managers on a broad spectrum of skills
  • Great communication skills - both written and verbal
  • Effectively communicate value proposition and technical information to a range of customer and internal audiences required
  • Experience building and leading product teams with an emphasis on scaling them to meet the demands of a rapidly growing business
  • Experience developing and coaching amazing teams
  • Strong writing examples and a history of making presentations to hundreds or thousands of people
3

Skills For Business Leader, Product Management Resume

  • Experience devising and successfully executing strategies that drive the adoption of new technology or processes within an independent dealer network
  • Deep understanding of money movement businesses and the corresponding agent experience
  • Translating customer needs into features, pricing models, and partnerships to deliver an unparalleled customer experience
  • Proven track record of pushing complex, revenue-impacting features and products to closure in a globally scaled environment
  • Partner closely with Chase’s digital application engineering and design organizations to design and develop technologies that improve the user experience
  • Experience deploying IoT services in a mature industry
4

Skills For Global Product Management Business Leader Resume

  • Strong background working on solutions for small businesses
  • Product experience, including significant people leadership
  • Demonstrated ability to simultaneously deliver outstanding results around employee engagement, customer delight, and shareholder benefit
  • Experience driving a technical global product and team with end to end inbound and outbound product responsibilities
  • Supply chain, Manufacturing experience
  • Experience in global product management / marketing
  • Experience working in a global environment, particularly in key growth markets such as South America, China and Eastern Europe
  • People management experience in product management, marketing, or sales is required
5

Skills For Product Management Excellence Leader Resume

  • Develop and evangelize a strong strategic point of view using your business & product acumen
  • Engages in idea generation for enhancements to existing products, concept validation, business case development
  • Promote a hypothesis-driven approach and prioritize associated A/B testing and analysis
  • Experience designing across web & mobile platforms
  • Work extensively with Customers, Sales, Marketing, Partners to position the product as well as validate and fine-tune the strategy and the roadmap
  • Experience in Content, Commerce, Marketing
6

Skills For Senior Leader, Product Management Resume

  • Partner with Market Development teams around effective delivery of value propositions and marketing plans
  • A proven ability in market analysis, planning and new product development required
  • Coordinate product launch activities along with lead operational teams to ensure successful customer experience and readiness
  • Customer Experience: advocate for the customer in every aspect of the product’s features, benefits & delivery
  • Operational Excellence / lean experience is required
  • Experience in product/portfolio management
7

Skills For Direct to Consumer Product Management Leader Resume

  • Strong execution and ability to drive work to completion
  • Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer
  • Solid mix of technical, product and business acumen
  • Drive teams toward a shared vision with velocity, and possess a strong bias toward action in the face of ambiguity
  • Ideally direct experience in Payments and Payroll businesses
  • Expert level experience in Money Movement Risk and Compliance highly desired
8

Skills For Team Leader, Product Management Resume

  • Communication deft across mediums to drive a high level of focus and excellence with a strong, talented, opinionated team
  • Demonstrated ability to formulate and drive data driven decisions
  • Experience in the coatings, paint, chemicals, automotive, or other industrial segments
  • Proven ability to influence change, build consensus and drive vision
  • Understands priorities and deeper needs of different stakeholder groups while strategically utilizing them for the organization
  • Detail oriented role with a need for a proven ability for consistently executing with excellence
  • Proven ability to build and maintain productive working relationships with internal and regional stakeholders and external customers
9

Skills For Product Management & Commercialization Leader Resume

  • Demonstrates advanced knowledge of own subject matter area and is able to show broader application of work to strategic business outcomes
  • Relevant industry experience with at least 8 years in Senior Product Management role
  • Strong Technical knowledge in Database or Storage Recovery / Automation / Disaster Recovery Patterns
  • Use Chase’s consumer data to drive both the product roadmap and the customer experience
  • Self-aware with a strong desire to learn and continuously improve
  • Ruthlessly prioritize your team’s backlog and work across teams to drive work in other areas that deliver value for our customers
  • Define an MVP experience and quickly learn and iterate based on customer feedback
  • Designed and shipped multiple impactful SaaS software experiences
10

Skills For Leader, Market Product Management Resume

  • Own the Strategy/Roadmap for the Content and Experience Portfolio
  • Manage the entire Content and Experience product management team
  • Coaching & managing a team of 4 product managers to deliver on the set and agreed operating plans
  • Working mastery of product management frameworks (i.e. Pragmatic Marketing)
  • Understanding of Consumer Credit Business management
  • Understanding of Cloud software and user expectations in the cloud
  • Driving a coordinated product development process across functions for this portfolio, from concept through to commercialization

List of Typical Responsibilities For a Product Management Leader Resume

1

Responsibilities For Group Leader, Product Management, Channels Resume

  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects; Capability to execute rapidly and efficiently in an unstructured environment
  • Prioritize. Enable your team to focus and deliver with speed and quality
  • Previous experience with public clouds, such as AWS and Azure
  • Can be a strong influential leader of a cross-functional team
  • Identifies where value is created in the business chain for emerging payment solutions and services, as a basis for defining new stakeholder value propositions
  • Identify new opportunities and improvements to SaaS back-office platform leveraging competitive analysis, leading SaaS practices, and customer/market research
  • Work with your engineering, and design peers to create a high-performing boundary-less team that guides rapid, high-quality execution
2

Responsibilities For Leader, Product Management & Marketing Resume

  • Next generation data and reporting projects for the financial systems (including AI/ML)
  • Data and reporting for financial systems transactional and month end reporting
  • Takes initiative to seek new /different approaches to existing problems and carefully applies them to build out solutions
  • Strategic perspective on how new technology and exisiting solutions can be leveraged to benefit MasterCard Send and push payments
  • Help translate requirements and stories into IT and engineering specifications alongside development teams
  • Constant focus on helping your team become superstars
3

Responsibilities For Business Leader, Product Management Resume

  • Critical Finance systems programs including ERP systems
  • Lead the creation of business cases for purpose of decision-making in the context of new product development projects and product lifecycle management
  • Directs team output and deliverables as needed for presentation to team and leadership
  • Drives a culture within cross-functional team to create action and inspire innovation
  • Drives product management efforts on all products within the domain
4

Responsibilities For Global Product Management Business Leader Resume

  • Leads strategy for product portfolio within areas of responsibility
  • Owner of portfolio of products within domain
  • Participate in deal flow meetings and support with ad hoc company valuation analyses, and industry / competitive landscape evaluation
  • Participates in leadership meetings to provide expertise in functional area and communicate company strategy to staff
  • Reports on progress and success of entire product portfolio for areas of responsibility
  • Seeks opportunities to implement process improvements that optimize team operations
  • Support domain talent recruitment and staff professional development
  • Synthesizes and communicates portfolio level strategy to Product Managers
  • Build a team of world-class product managers that has a reputation for joyfully building awesome products. Make it run like butter and create end-to-end customer experiences your team is proud of
5

Responsibilities For Product Management Excellence Leader Resume

  • Develop product vision and strategy with customer, business, and product insights. Connect it to Intuit’s strategy
  • Collaborate with a team of fantastic cross functional leaders to improve outcomes and rapidly ship workflows that change the lives of businesses worldwide. Own your team’s success metrics
  • Develop product vision, roadmap, and requirements to solve the biggest needs of small business employers in the world
  • Collaborate with a multiple scrum teams and top engineers, designers, marketers, writers, and support agents to ship workflows that change the lives of small business employers worldwide
  • Create and own your success metrics
  • Serve as the domain expert for our worldwide payroll platform and local product
  • Stay on top of the competition and market trends
6

Responsibilities For Senior Leader, Product Management Resume

  • Build key analyst relationships (Gartner, Forrester, etc), conducting briefings around product strategy and business momentum, manage input process for key analyst research reports and own overall AR strategy
  • Translate the strategy/roadmap into concrete Product Features that can be implemented
  • Deliver the core Content and Experience strategy and vision at strategic customer and partner meetings and events, including Oracle Open World, and nurture key customer and partner relationships
  • Build relationships with other Oracle development organizations across PaaS and SaaS to identity and develop integrated solutions as part of the Oracle ecosystem, including coordinating on messaging and roadmap
  • BS/MS in a technical field and/or MBA
  • Deeply understand the current and future customer needs through quantitative and qualitative
  • Customer and market research, and proactive engagement with prospects, customers, partners, and
  • Articulate and evaluate multiple complex ideas and align others around a recommended course of action; strong communicator to share vision and plans with others
7

Responsibilities For Direct to Consumer Product Management Leader Resume

  • Build and analyze financial models to forecast and track results. Exprienc managing a cost center needed
  • Creativity to distill customer requirements, understands competitive strengths and weaknesses, and then develops compelling value propositions
  • Work in matrix organizational structure
  • Drive for results and the ability to measure the prgress of initiatives
  • Work with teams across the global and cultural differences
  • Evangelize innovation at all levels of the organization
  • Own the roadmap for Partner Platform services
  • Responsible for implementing a robust product management process across all product lines / segments that encompasses the following key elements of the product plan
8

Responsibilities For Team Leader, Product Management Resume

  • A product strategy that integrates, models and analyzes the input from, marketing, sales, operations, technology and other functions to create a rules-based product strategy for designing and controlling the product line
  • Lead the competitive product analysis process, and ensure that our product lines are effectively compared and results are communicated to our sales and marketing teams
  • A capacity utilization plan that provides direction to operations, supply chain and technical teams to proactively plan for capacity, manufacturing technology, strategic sourcing and scale up process
  • Significant previous experience in managerial positions in multicultural environments
  • Engage cross functionally with Sales, Marketing, Product Management, and R&D
  • Knowledge of the medical device markets
  • Travel 25% internationally
  • Have a team of 4 Direct Reports
  • Build great relationships with Customers and Third party partners
9

Responsibilities For Product Management & Commercialization Leader Resume

  • Highly detailed and process oriented
  • Works closely with global teams, regional leadership and sales colleagues to understand MasterCard, issuer, acquirer, merchant, and consumer needs and issues
  • Assess viability, and when applicable, help develop implementation strategy for digital security standards including controls and alerts, cryptology standards, tokenization and digitization leveraging solutions such as MasterCard Digital Enablement Services, In Control and others
  • Provide high level design specifications, including business and technical requirements, for product enhancements to Emerging Payment Product and Solution development
  • Gathers competitive market information by maintaining regular contacts with vendors, customers and consultants and incorporates it as part of market intelligence reports
  • Leverages reports from quality and performance testing to adapt product functionality and enhance product delivery/maintenance to meet internal standards and stakeholders’ expectations
  • Applies understanding of product strategy, tactical plans, and the organization’s goals n to facilitate a product’s success in the market
  • Applies deeper knowledge of local/regional markets and industry trends linking to own technical expertise to provide relevant and up-to-date work deliverables
  • Reviews information on competitors’ product offerings, business models and technology innovations on a regular basis and shares findings
10

Responsibilities For Leader, Market Product Management Resume

  • Drives the achievement of objectives by setting ‘stretch’ goals for others and continually seeks opportunities to exceed results by leveraging internal relationships
  • Anticipates the future needs and requirements of internal or external customers to proactively provide exceptional delivery of services
  • Spots breakthrough ideas/ opportunities in the market; leads direct development of new approaches to utilize these ideas/opportunities at MasterCard
  • Multi-lingual proficiency (English & Spanish)
  • Interact in both technical and business environments and discussions
  • Comfortable with senior management teams
  • Flexibility to try different paths toward success as needed

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