Payment Operations Resume Sample

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Vida Spinka
757 Blair Rapids,  New York, NY
+1 (555) 773 4929

Work Experience

Payment Operations Specialist
02/2016 - PRESENT
New York, NY
  • Supervises operations of multiple functions or processes within operations
  • Modifies procedures to improve performance of units supervised within framework of established policies
  • Develops plans to manage units' operational performance and ensure the achievement of both short and long-term goals and objectives
  • Often supervises a unit or units geographically separated from immediate management through subordinate supervisors
  • Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
  • Monitors and assesses service, productivity and efficiency levels
  • Recommends and implements the achievement of process enhancements
Payment Operations Analyst
09/2010 - 01/2016
Houston, TX
  • Evaluates and addresses issues stemming from, or affecting, operations that cross other lines of business
  • Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
  • Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
  • Manages bank conversions as they pertain to managed operational units
  • Promotes innovation and ingenuity in addressing recurring issues
  • Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and lead the implementation of plans
  • Develops and manages the team by recruiting, training and coaching
  • Establishes internal audit controls
  • Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department
Risk & Payment Operations Analyst
02/2006 - 08/2010
Chicago, IL
  • Modifies policies and procedures to improve performance of units supervised
  • Develops plans to manage units' operational performance and ensure completion of long-term goals and objectives
  • Often manages a unit or units geographically separated from immediate management through subordinate supervisors
  • Acts as a leader within department and conveys corporate vision to managed Employees
  • Manages a total of 10-15 staff, primarily non-exempt, (including supervisory and lead positions) in up to 6 functions
  • Develops effective methodologies to monitor operational goals, project plans and successes with management staff
  • Pro-actively identifying and resolving process issues within Finance Services (FS) – with a focus on the Payment Operations Team


Washington State University Spokane
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Good analytical skills and advanced Excel skills required
  • Strong troubleshooting skills and high attention to detail
  • Excellent communication skills, both written and spoken in English, other languages recommended
  • Prior experience overseeing departmental job functions for compliance, timeliness and accuracy
  • Well organized, multi-tasker and a strong ability to prioritize
  • Proven experience in managing to a budget, forecasting and planning
  • Proven experiencein managing to a budget, forecasting and planning

How to write Payment Operations Resume

Payment Operations role is responsible for analytical, training, interpersonal, languages, organization, reporting, retail, finance, credit, analysis.
To write great resume for payment operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payment Operations Resume

The section contact information is important in your payment operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payment Operations Resume

The section work experience is an essential part of your payment operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payment operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payment operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Payment Operations resume experience can include:

  • Strong interpersonal skills and the ability to communicate effectively with coworkers in a constructive and professional manner
  • Excellent organizational skills with strong follow through
  • Effective questioning and listening skills
  • Acts as an effective team player and sows proven flexibility in adjusting to changing work priorities
  • Demonstrated ability to effectively analyze data, develop insights and present conclusions and recommendations to all levels of the organization
  • Strong organizational skills and ability to consistently deliver on established deadlines

Education on a Payment Operations Resume

Make sure to make education a priority on your payment operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payment operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payment Operations Resume

When listing skills on your payment operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical payment operations skills:

  • Excellent problem-solving skills and good business judgment
  • Well-developed professional interpersonal skills; ability to interact effectively with people at all levels of the organization, customers and vendors
  • Helping support an effective control environment within the Payments team, monitoring risk and issues, taking appropriate steps to mitigate
  • Analyzing key payment metrics for the region and deriving actionable optimizations with the goal of improving the customer experience and payments performance
  • Helping support the definition and implementation of effective processes, working closely with the customer operations team
  • Undertaking day to day activity to ensuring effective application of inward and outward payments to customer accounts

List of Typical Experience For a Payment Operations Resume


Experience For Payment Operations Specialist Resume

  • Competitive salary based upon skills and experience
  • Demonstrated ability to develop effective working relationships and excel in a cross-functional environment
  • Work effectivelywith major client areas in Retail Banking to ensure that service is deliveredas agreed
  • Experience in retail banking – payment operations and cards experience
  • Exceptional project management skills and the ability to juggle multiple critical tasks simultaneously and often
  • Superior organization and coordination skills
  • Proven experience in successful initiation and implementation of change
  • Proven experiencein successful initiation and implementation of change
  • Coaching andmentoring experience

Experience For Payment Operations Analyst Resume

  • Strong working knowledge of credit card CNP recurring processing and operations
  • Experience supporting and/or leading projects, testing, and/or production support teams
  • Demonstrated track record of planning and driving business results
  • Experience working in phone or chat customer support preferably in the E-commerce, Advertising, Technology or Risk and Payments industry
  • Experience working in the Risk and Payments industry or online operations or consulting
  • Experience working in billing for digital products
  • Experience in the banking operations
  • Experience in US and international electronic payment processing
  • Experience working in Payments customer support

Experience For Manager, Payment Operations Resume

  • Prior knowledge of payment operations (ACH & Wires)
  • Strong knowledge of Treasury Management services
  • Experience in electronic payments industry
  • Independently identify, prioritize, monitor, communicate, and/or resolve elements that can impact the projects or systems supported
  • For entire group, set clear expectations and objectives, and communicate regularly with the team about priorities and performance
  • Two years of directly related experience, preferably in physician/hospital business office
  • One year of directly related experience, preferably in physician/hospital business office
  • ACH operations experience

Experience For Payment Operations Supervisor Resume

  • Responding positively to changing business needs, and supports projects impacting FS; leading, developing and deploying the changes required
  • Understanding of global payments processing
  • Improving internal efficiencies through process improvement and collaboration with internal and external teams
  • Processing Operations Optimization
  • Understanding of Banking regulatory requirements and legislation
  • Regularly reviewing end to end processes to identify weak spots and risks, taking relevant actions to mitigate

Experience For Payment Operations Manager Resume

  • Produce and manage appropriate project plans, milestones and deliverables, including ensuring KPI’s are tracked and communicated
  • Work towards documenting and training contractors in various workflows
  • Linking in with Supplier relationships specialists to address supplier concerns or support supplier development, including process review and change to make cost savings
  • Leveraging MI and Systems to drive continuous improvement and feeds requirements back into the Systems team (FS and wider, eg: ERP) where appropriate; to improve Systems and MI
  • Leading reviews to identify common concerns and issues raised by the Business
  • Collaborating with a range of peers on required projects across FS

Experience For Director, Bundled Payment Operations Resume

  • Provides direct supervision of subordinates to coordinate the daily activities of EPS File Processing to assure all defined functions are completed timely and accurately
  • Ensures business unit’s adherence to industry standard payments practices and policies and any associated governing regulations
  • Works with customer and subscriber contact centers on customer questions/issues and with Production and Technical Support to insure all transactions are processed according to SLS
  • Develops, recommends, and implements departmental policies and procedures that meet regulatory and audit guidelines, and ensures staff compliance with these and other policies
  • Operates the areas within approved budgets, and closely monitors controllable expenses and reports any variance. Enforces all policies, procedures and standards are in place
  • BA/BS in Business, economics, engineering or related field
  • Facilitate andlead regular cross departmental team and Process Management Committee accountablefor decisions impacting quality, efficiency and risk
  • Usually provides support to two or more teams performing two or more operations activities

Experience For Operations Specialist, Payment Operations Resume

  • Escalates processing issues where necessary to ensure a high level of service is maintained
  • Understandingof Banking regulatory requirements and legislation
  • Proficiency in using MS Word, Outlook
  • Prepare reports and analysis on request, i.e. unusual payment trends (eBanking, eWallets, credit cards, direct debits etc.)
  • Chargeback and customer disputes handling
  • Strong verbal, visual and written communications skills with the professional confidence and credibility to effectively engage with all levels of the organization, including senior executives
  • Self-starter; Ability to work independently and drive results with minimal supervision
  • Superior interpersonal and communication skills; effectively communicates with team, other project leaders, multiple areas, divisions and outside vendors. Incorporates effective listening and collaboration skills
  • Payments industry certification required within 24 months

Experience For Head of Payment Operations Resume

  • Fulfills various requests related to customer payment requests
  • Inputs data changes on a wide variety of accounts
  • Works with management to identify process improvements
  • Contributes in project settings in a limited capacity
  • Approves wire transfers and related transactions
  • Contacts customers for wire authorization

Experience For Accounting & Payment Operations Manager Resume

  • Investigates and resolves customer issues with little or no assistance
  • Identifies opportunities to maximize the returns of MDLZ’s strategic investments in technology (e.g., SAP), to eliminate touches, eliminate waste and eliminate rework through either innovative processes or innovative tool application
  • Functions as the head of an operational division or section with a department accountable for the management of the organization’s work operations, direction and oversight of staff, and control of budgetary and administrative functions
  • Build and retain business user’s satisfaction
  • Manage cash vaults, directly or through vendor
  • Structure and Staffing Recruit, select, coach, and develop strong leaders for the management positions in the department. For entire group, set clear expectations and objectives, and communicate regularly with the team about priorities and performance
  • Team & Performance Management Develop, manage to, and as needed review and adjust, key performance metrics designed to optimize performance of the team on the factors that best reflect the quality of execution

Experience For Payment Operations Senior Associate Resume

  • Ensuring adherence to all industry and regulatory requirements
  • Cash Services Management establish and execute policy, procedure, process for coin and currency services for branches and commercial customers
  • Controls and Compliance - Establish and implement policy, procedure, process to ensure
  • Payments Operations Management - establish and execute policy, procedure, and processes
  • Provide employees with the tools and training necessary to succeed. Completing standard supervisory responsibilities including, but not limited to, one-on-one’s, team meetings, quality assurance reviews, hiring, terminations, corrective actions, and performance evaluations

List of Typical Skills For a Payment Operations Resume


Skills For Payment Operations Specialist Resume

  • Develop teammates’ careers and skills
  • Business management experience, including at least 5 years in leadership position in banking/deposit operations
  • Follows direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
  • ) managing internal and external relationships experience is required
  • Experience working in payments industry related to partner payouts
  • Experience in team-based project management, managing core project components
  • Experience optimizing operations environments
  • Experience working in a geographically-distributed work environment
  • Experience structuring processes with imperfect toolsets

Skills For Payment Operations Analyst Resume

  • Banking experience
  • Ystem administration experience in Banking Industry
  • Establish and maintain effective partnership with key stakeholders, including especially business line
  • Expense Management Oversee activities within budget ensuring cost effectiveness
  • Attention to detail and a passion for customer experience, specifically in relation to payment issues
  • ) data analysis and report creation experience is required
  • Independent worker who is capable of strong team participation

Skills For Manager, Payment Operations Resume

  • Two years of directly related experience preferably in physician/hospital business office
  • Energy and power or renewable energy experience
  • Proven proficiency with 10-key
  • Work experience with payments
  • Clear, effective communicator with ability to speak local language(s)
  • Some post-secondary education and/or 2-3 years’ experience in a financial environment
  • Experience scoping and executing on projects

Skills For Payment Operations Supervisor Resume

  • Processing of all paper payments, including oversight of item processing and lockbox services provided by third party vendor
  • Understanding of incoming payments flows
  • Processing all electronic payments wire and ACH
  • Undertaking investigation and repair activity to resolve rejected transactions, including customer communications, as required
  • Dealing with all requests promptly, ensuring daily deadlines are met and service excellence targets are achieved

Skills For Payment Operations Manager Resume

  • Supporting reconciliation activity to enable scheme settlement for Link, Visa & MasterCard
  • In-depth knowledge of electronic payment processing including current industry processing models and future strategies being assessed
  • Enthusiasm for working with and directing cross-departmental and cross-functional teams, including internationally, to create improvements or solve issues
  • Provides assistance with basic Electronic Data Interchange and E- commerce posting and reconciling tasks when necessary
  • Familiarity with paper payments/item processing including lockbox, branch capture, and remote capture

Skills For Director, Bundled Payment Operations Resume

  • Process incoming and outgoing ACH files in accordance with NACHA rules
  • Reviews and processes incoming/outgoing wire requests
  • Compliance with all laws, regulations, contracts, and policies including Regs CC, D, DD, E, P, Q, S, FACTA; escheatment, tax reporting
  • Able to perform under pressure in a fast paced environment while preserving organization
  • Independently performs complex posting functions on EPIC to appropriate invoice and group per the explanation of benefits
  • Maintain a working knowledge of all financial classes, payment codes, and denial codes and changes to each
  • With assistance from supervisor, post patient payments through Cross Invoice Posting to correct patient invoices and verifies allocation is correct
  • Regardless of rank or role, chance to make a real contribution to the business and to an emerging industry
  • In-depth knowledge of relevant banking and regulatory rules and policies, in particular, those related to payments and deposit operations

Skills For Operations Specialist, Payment Operations Resume

  • Knowledge of NACHA rules and regulations and payment services and processing regulations such as Check 21 Act,
  • Remain current on operational, technical and professional advances and business strategies regarding Payment Operations functions
  • Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
  • Provides support to customer facing associates for international and domestic wires
  • Participate in the management of Blackbaud’s payment processing and disbursement operations
  • Manage coin and currency deliveries to branches, including armored car services
  • Manage operational part of coin and currency services offered to commercial customers, including armored car services where applicable
  • Manage cash balancing team, which monitors and reconciles cash on hand in branches

Skills For Head of Payment Operations Resume

  • Proper financial and operational controls are in place and functioning as intended
  • Receive payments via bank lockbox, credit cards, U.S. mail, or internal mail
  • Process credit card payments through electronic data capture system
  • Independently ensure that all payment batches reconcile to the bank total on an individual basis
  • Maintain a working knowledge of commercial insurance and managed care insurance terminology and changes by identifying and reporting payment trends. Identifies, analyzes and reports payment trends
  • Resolves and posts unidentified payments independently

Skills For Accounting & Payment Operations Manager Resume

  • Works independently on special projects
  • Execute the implementation of the system set-up, validation and card production for new card technologies (e.g. EMV Chip) for Caribbean and support for Central America and LATAM countries
  • Partner with the VP, IB Payments to provide operational expertise to the implementation of EMV Chip for all card based products (Issuing and Acquiring)
  • Improve processing and development service levels
  • Reduce and standardize processing costs
  • Provide Support and guidance to LATAM local operations teams to roll-out new card technologies (e.g. EMV Chip)
  • Advance capabilities of platforms to provide world-class functionality to design, price and manage card based products under a common processing platform that affords the ability to standardize the product core while catering to local market needs and provide a consistent customer experience
  • Improve time to market for product development
  • Ensure compliance with local and corporate regulations

Skills For Payment Operations Senior Associate Resume

  • Provide support and subject matter expertise on due diligence and integrations related to card platforms, vendor analysis and govern implementation
  • Partner with the VP, IB Payments to support the implementation of other payment related strategic initiatives, such as Mobile Money products and Mobile Payments
  • Engages in situational and/or data analyses requiring the review of multiple factors
  • Opportunity to solve real problems with Southeast Asia’s Number 1 startup in. Be part of the team behind the app that moves everyone– and everything
  • Electronic Touch Point Profitability
  • A broad knowledge of the Bank’s International structure, detailed knowledge of Credit and Debit Card products, related systems and work flows and operational processes
  • Works on moderately complex problems and projects
  • Opportunity to transform the country’s transportation system in a big way

List of Typical Responsibilities For a Payment Operations Resume


Responsibilities For Payment Operations Specialist Resume

  • Manage the day-to-day working relationships with all of the company’s payment processing relationships while also acting as an escalation point for any customer or system-related payment processing concerns
  • Support the company’s payment acceptance strategy, acting as a liaison between internal technical teams and external vendors to launch new payment types, processors, currencies, and continuously optimize the payment experience
  • Time management skills, ability to prioritize, and attention to detail
  • Effectively manage all internal and external audits impacting processing capacity with the implementation of any remedial plans
  • Work effectively with major client areas in Retail Banking to ensure that service is delivered as agreed
  • Experience in retail banking – payment operations and cards experience
  • Basic knowledge of the payment processing industry required (both cards & APMs) with experience as a successful people and project manager

Responsibilities For Payment Operations Analyst Resume

  • Responsible for the operational control environment, ensuring effective controls are in place to identify and mitigate risk across the Payment lifecycle
  • Mature, independent, and capable of strong team participation
  • Industry or position-related experience
  • With guidance, identify, prioritize, monitor, communicate, and/or resolve elements that can impact a project
  • Processing transactions for credit cards using the TSYS platform, ensuring that the relevant control processes are followed

Responsibilities For Manager, Payment Operations Resume

  • Assist Accounting with reconciliation and tracking of loan and incentive programs
  • Fully adhering to all payment procedures and complying with all regulatory requirements
  • Agree robust forecasts with Payments Service Management to enable forward planning, feed into the budget process and enable correct allocation of resource
  • Facilitate and lead regular cross departmental team and Process Management Committee accountable for decisions impacting quality, efficiency and risk
  • Responsible for meeting all daily production deadlines and deadlines related to implementation of special projects and acquisitions
  • Work on daily ongoing processes that help maintain integrity and reliability of our product
  • Design the payments process for new launch markets for existing Uber products

Responsibilities For Payment Operations Supervisor Resume

  • Build payment infrastructure for new products from the ground-up through workflow automation and banking solutions
  • Strong analytical and problem-solving skills with ability to effectively multi-task, identify improvement opportunities, and create clear, compelling and actionable proposals
  • Excellent written, verbal, and interpersonal communication skills with the ability to quickly make tough decisions while also interacting effectively cross-functionally and within various levels of the organization
  • Proficient with Microsoft Excel, Access, Word, PowerPoint, and SQL is required
  • Series 7 and Series 63 required within 12 months
  • Exposure to project management
  • Consider many different data elements and reach a decision that mitigates risk to the client and the firm
  • Develop self for enhanced performance and contribution within your role

Responsibilities For Payment Operations Manager Resume

  • Work through change and manage your day
  • Ten-key proficiency; ability to type fast and accurately
  • Support the director of Payments to set strategic direction for Payment Operations
  • Lead the internal processing operation to deliver a range of quality payment services such as: electronic payment disputes/exception management, Cheque and paper payment processing, Card transaction exceptions and reconciliation
  • Coordinating projects, communicating business requirements, and measuring success while also delivering high quality management-level reporting
  • Fielding questions from payment processors and internal teams
  • Ensure all complaints and breaches are managed appropriately

Responsibilities For Director, Bundled Payment Operations Resume

  • Lead the relationship for any supporting services provided by other areas of the business outside Payments. For example: complaints management, operational resource planning and end to end payment process knowledge
  • Responsible for ensuring all budgetary controls are in place and all areas of the operation meet their budgetary plans with an emphasis on business efficiency and alignment to Nationwide’s strategy
  • Deputise for Director of Payments in Society-wide and Industry forums
  • Manage the operational activities of the team
  • Coach, train and mentor a large team of managers and team leaders
  • Build and maintain an energised, high performance culture within the team

Responsibilities For Operations Specialist, Payment Operations Resume

  • Process Lead for customer processes across payment operations
  • Identify best opportunities for change and implement
  • Define a strategy for vendor relationships and undertake continual review
  • Management of stakeholder relationships
  • Work with internal stakeholders to ensure risk is managed
  • Ensure compliance with industry regulations and procedures
  • Awareness of Operational Risk Management
  • Knowledge of New Payments Platform (NPP)
  • Manage the operationalactivities of the team

Responsibilities For Head of Payment Operations Resume

  • Coach, trainand mentor a large team of managers and team leaders
  • Build andmaintain an energised, high performance culture within the team
  • Process Leadfor customer processes across payment operations
  • Identify bestopportunities for change and implement
  • Define astrategy for vendor relationships and undertake continual review
  • Work with internalstakeholders to ensure risk is managed
  • Ensure compliancewith industry regulations and procedures
  • Supporting our customer support and internal regional teams with payment processing related issues; providing appropriate information to resolve payment related concerns and acting as a liaison with both payment processors and internal dev teams
  • Assisting with QA efforts associated with payment processing changes and new integrations by testing the end-to-end customer experience, payment flow and identifying opportunities

Responsibilities For Accounting & Payment Operations Manager Resume

  • Manages all daily activities of the operations areas so that appropriate resources are assigned. Coordinates and sets priorities to respond to Banking Operations’ needs
  • Monitors adherence to departmental policies and procedures to satisfy corporate, legal and regulatory guidelines and requirements. Responsibility includes regular and frequent audits and appropriate refinement of procedures as business needs require
  • Communicates effectively to senior manager on all important department matters and developments. Responsible for Human Resources functions of the assigned departments including staff scheduling, corrective action, performance evaluations, and hiring/termination recommendations
  • Energetic with strong willingness to learn
  • Participates in product development and testing system changes. Responsible for strategizing, planning and meeting budget goals for the department(s)

Responsibilities For Payment Operations Senior Associate Resume

  • Set up and approve daily wires and ACHs
  • Track and reconcile various fees paid to partners
  • Perform daily and monthly processes related to various loan and incentive programs
  • Organize and maintain accurate files and records
  • Create/maintain multiple spreadsheets to track loan and incentive programs
  • Prepare reports for executives and business partners
  • Collaborate with the Bank Operations team on loan and incentive programs
  • Work with Customer Service to assist with questions related to payments, loan and incentive programs
  • Communicate proactively and clearly with internal and external customers on significant issues to indicate progress and to resolve issues (payment exceptions and question handling)

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