Payment Manager Resume Sample

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Sibyl Stamm
9883 Kyra Squares,  Dallas, TX
+1 (555) 568 5708

Work Experience

Emerging Payment Manager
02/2017 - PRESENT
Los Angeles, CA
  • Project management experience on complex, highly cross-functional projects
  • Serve as a manager and mentor to junior staff
  • Responsible for the development of a continuous learning philosophy by enhancing competencies through self development plans i.e. coaching; RBC Campus; cross-training; job-shadows;Skillsoft courses etc
  • Responsible and accountable to ensure effective business management of Drafts, AMEX Traveler’s Cheques, and Certified Cheques and provide input to manage product positioning and sales support, including marketing materials, technical support, fraud risks etc
  • Responsible for the coordination and resolution of client complaints related to accountabilities received from Client Care, Ombudman’s office, etc
  • Strong understanding of Cash Flow Management and Clients’ collection and disbursement processes
  • Work with restaurant/stakeholders to determine menu options
Partnership Payment Manager
01/2014 - 09/2016
Los Angeles, CA
  • Liaise with respective stakeholders to ensure Priceless dining experience with each Culinary
  • Specify, prioritize and communicate high level and detailed specifications using written specifications, flows and use cases as well as UX-generated deliverables such as prototypes, wireframes and design and copy documents
  • Maintain all payment-related files (hard and soft copy), including unrepresented payment information forms, client authorization forms, confirmation documents, etc. Work closely with the Intake team to manage all payment-related files in a way that supports the Payment team’s work
  • Prepare reconciliation reports, OPBE ‘acceptance’ reports, and other required payment-related reports
  • Able to work closely with senior DOJ officials, the Special Master’s Office, the VCF Claim Management Team and colleagues in the Payment, Assessment, Appeals, Quality Review and Correspondence (PAAQC) teams
  • Able to work independently to successfully lead Payment team to process payments efficiently and accurately
  • Intermediate-advanced user of Excel and comfortable with using web-based systems to perform work and manage activities
  • Accounting, financial management, audit background required
Account Manager, Payment Services
04/2011 - 07/2013
Dallas, TX
  • Work well under intense pressure, tight deadlines and need for 100% accuracy
  • Provide strategic and conceptual counsel to achieve optimization of the golf sponsorship against client’s set internal objectives and criteria
  • Assist with sponsorship sell-in and integration of client’s B2B partners (pass-through)
  • Manages group of Site Payment Coordinators and Senior Site Payment Coordinators
  • Develops and maintains department SOPs and working processes
  • Works with technical department (SAS, Bios, DM) to review specifications for site payment reports to ensure all appropriate data and criteria are captured within the report programming
  • Liaises with technical departments on changes to projects that affect site payment report programming
  • Trains department staff on all systems required for job function


Golden Gate University - San Jose Campus
2006 - 2011
Bachelor's Degree in Management

Professional Skills

  • Strong decision making skills, and knowledge how to apply judgement to quantitative as well as qualitative evidence when making decisions
  • Apply analytical skills for effective problem solving towards the goal of continuous improvement
  • Experience with change management in order to effectively implement changes
  • Experience executing online campaigns (including working with XML and HTML tools)
  • Extensive Banking Industry Knowledge and Experience
  • Banking and Management experience
  • Experience in managing data requests and data

How to write Payment Manager Resume

Payment Manager role is responsible for reporting, marketing, languages, analytical, procurement, retail, finance, credit, training, integration.
To write great resume for payment manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payment Manager Resume

The section contact information is important in your payment manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payment Manager Resume

The section work experience is an essential part of your payment manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payment manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payment manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Payment Manager resume experience can include:

  • Drives RBC’s vendor / partnering strategy to ensure optimal use of partners while maintaining a strong base of internal subject matter expertise
  • Good understanding of RBC’s costing processes
  • Experience in payments with a product, technology or marketing focus
  • Good understanding of project processes
  • Fraud and risk management knowledge and experience
  • At least two years of experience in online marketing and customer acquisition

Education on a Payment Manager Resume

Make sure to make education a priority on your payment manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payment manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payment Manager Resume

When listing skills on your payment manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical payment manager skills:

  • Advanced analytical abilities and performance marketing skills
  • Advanced communication skills at both management and operational levels are essential
  • Experience in negotiating and managing the property contract process
  • Experience in event planning
  • Pro-active thinking - demonstrate initiative and solve problems independently
  • Two years hands on experience in the accounting field

List of Typical Experience For a Payment Manager Resume


Experience For Emerging Payment Manager Resume

  • Manage marketing activities, while discussing marketing materials with partners and publishing the content on
  • Dive deep to challenge and improve existing marketing campaigns
  • Contribute to the creation of compelling offers that deliver excitement and innovation for existing customers
  • Periodically perform internal audits of product launches and marketing campaigns to ensure processes are be adhered to
  • Support Payment Supervisor to deliver timely & accurate processing & payment of invoices
  • Produce, analyse and distribute management information on the performance of the Divisions re invoice and payments processing
  • Develop and implement marketing strategies for financial/payment products and loyalty schemes
  • Create, supervise and test marketing activities on as well as off Amazon
  • Works with high sense of urgency

Experience For Partnership Payment Manager Resume

  • Consistently displays professionalism and composure across all circumstances, environments and personnel
  • Participates in meetings in an engaged and positive manner
  • Displays respect for the dignity and opinions of others
  • Consistently assumes positive intent relative to peers and business partners
  • Consistently remains solution and progress-focused
  • Consistently assess the digital payments ecosystem (issuers, merchants, networks, carriers) and make recommendations on the path forward for company
  • Responsible for marketing strategy and key outcomes like adoption and usage ? leverage owned digital channels to drive awareness, consideration, and conversion of wallets
  • Being a Thought Leader in this space and communicating new findings and trends to broader company's population

Experience For Loyalty & Methods of Payment Manager Resume

  • Lead development of digital wallets controls within an agile framework
  • Work with the Digital Payments controls and governance lead to further the strategic control agenda for the 3rd Party Wallets, including participating in the semi-annual testing and refresh of the RCSA controls
  • Act as a subject matter expert and point of contact for Controls within the Digital Payments team to evaluate and advise on risks and controls for all new products and enhancements for Chase Pay and 3rd Party Wallets
  • Demonstrated leadership capability in development of controls framework and execution model
  • Experience in agile development methodology and integration of controls within an agile delivery process
  • Work collaboratively with Data Analytics to determine priority of inventory. Together, they help assess the quality of inventory to be worked and evaluate the feedback from the Claims Analysts in order to assist the Data Analysts in identifying trends and writing queries

Experience For Account Manager, Payment Services Resume

  • Work collaboratively with the Business Excellence department in order to uphold best practices, identify process improvements and maintain (increase) quality and production levels, and identify and answer all training needs
  • Responsible for staff management and administration of multiple functions, or management of general business operations
  • Produce, analyse and distribute management information on the performance of the Payment Team to Group Payment Manager
  • Review new suppliers to ensure bank details are requested & confirmed on payments system in a timely manner
  • Support Payment Supervisor to deliver timely & accurate payment of subcontractors
  • Review new subcontrators to ensure bank details are requested & confirmed on payments system in a timely manner

Experience For Senior Manager, Payment Services Resume

  • Finance Management review of cheque payments
  • Barclaycard card and pdq Management
  • Liaise with Barclaycard re EPDQ and PDQ facilities
  • Online Administrator for Barclaycard credit cards
  • Responsibility for policy and procedures for Payments

Experience For Marketing Manager, Payment Products Resume

  • Subcontract Payments Management
  • To develop the Payments Team
  • To assist with a variety of other tasks as requested by the Finance Director-Group Services
  • Ensure the right quantity and calibre of staff are recruited; and in accordance with company policy and procedures
  • Manage and maintain an effective filing system in format agreed with Group Payments Manager ensuring that filing is completed on a regular basis, so all records are kept up to date and in a neat and logical order
  • Work in an organised manner and ensure all paperwork is kept accurately filed/stored in a tidy desk/office environment
  • Ensure familiarity with Redrow Group’s Health,Safety and Enviromental policies and comply with employee responsibilities

Experience For AMR Payment Manager Resume

  • At all times comply with Redrow policies, procedures and instructions
  • Use customer data and analytics to identify key trends and drivers (e.g. Excel)
  • Improve conversions, monitor channel metrics and recommend actions to increase ROI
  • Collaborate with internal and external teams
  • Manual Payments Management
  • Send BACS payments
  • Strong previous Industry experience, having worked in Tier-1 IT organizations in BFSI domain with a focus on Payments Domain experience in Low Value Payments, High Value Payments, Cross Border Payments and key regulations & associated IT impacts, affecting the Payments market, such as Single Euro Payments Area (SEPA), Faster Payments, Payment Services Directive, Account Switching, G3 etc

List of Typical Skills For a Payment Manager Resume


Skills For Emerging Payment Manager Resume

  • Attract, develop, retain and lead a team of highly skilled professionals
  • Able to demonstrate flexibility in style and approach as well as the application of communication tools to inform and influence decision and behaviors
  • Leading advocate of RBC Financial Group Values
  • Understanding and use of web metrics and how to measure results
  • Checking of draft payments
  • Background in performance marketing or using data to drive marketing analysis

Skills For Partnership Payment Manager Resume

  • To assist with reviewing & improving payment reporting
  • Keep track of the Payment marketing spending
  • Reviews AR aging report, following up with Sponsors when receipt of funds is overdue
  • Work with the internal audit team to ensure we’re identifying and implementing the correct payment method processes
  • To assist Group Payment Manager with reviewing & improving system processes
  • Lead ongoing Program management
  • Provide comprehensive, professional run of shows, reporting documents
  • HFMA-Patient Accounts or Hospital Accounting Certification encouraged

Skills For Loyalty & Methods of Payment Manager Resume

  • Oversees Sunshine Act Reporting
  • Reviews project activity with Site Payment team to maintain a basic understanding of all Site Payment studies
  • Manage change and adapt in a rapidly changing environment
  • Displays resiliency when facing challenges
  • Consistently open and responsive to coaching

Skills For Account Manager, Payment Services Resume

  • Department management; staff training and development; direct supervision of Supervisors and payment and adjustment representatives
  • Regular update senior leadership on the digital payments landscape and approach to participating in the space
  • Invoice Processing Management
  • Originate program design, management and support of implementation
  • CTP, AAP certifications completed or in-progress
  • Technical expertise in Cash Management and payment rules
  • Provide leadership, coaching, and direction to direct reports in creating a working environment of high employee engagement with focus on proactively providing reliable, flexible and innovative technology solutions

Skills For Senior Manager, Payment Services Resume

  • Develops staff for current and future needs including back-ups for key Maintenance and Support positions ensuring a seamless transition to our Business Partners
  • Expert in the application of the Talent management process (recruitment/selection, performance management, performance development/coaching, reward/recognition), ensuring IT Managers are sufficiently equipped to support their respective teams
  • Leads the strategy for planning / structuring the department to efficiently meet the rapidly changing expectations and needs of business and operations partners
  • Provides leadership and expert counsel in establishing and implementing standards, guidelines and best practices for the maintenance and support of Payment Solutions technologies
  • Agency/client service experience
  • Capacity to become an expert on client’s brand and the state of client’s industry Strong proficiency in Microsoft PowerPoint, Word, Excel
  • Staff management/development experience
  • Site Payment experience in CRO

Skills For Marketing Manager, Payment Products Resume

  • Establishes and manages in conjunction with Architecture a Technology Currency Roadmap
  • Participates and contributes in the definition of overall systems architecture to support the business objectives and to ensure within connectivity technology that there is a consistent use of technology and architecture
  • Champions the creation of metrics and manages with a higher level of information i.e. at the trends and management indicator level; differentiates between project and program metrics
  • Overall Governance & oversight of all maintenance and support vendor relationships
  • Implements best practices and continuous improvement programs aligned with RBC IT strategies
  • This role owns the relationship with BP’s technology partners and works with Procurement to ensure new developments are achieved at the most cost effective solution

Skills For AMR Payment Manager Resume

  • Detail-oriented; ability to handle multiple tasks simultaneously and produce quality work within
  • The incumbent is to have a developed, demonstrated competence in some technical area related to the financial industry and/or information systems in order to understand the working of a specialist’s mind. To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative
  • The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are not within the incumbent’s direct supervision
  • Superior organizational skills and careful attention to details
  • Your knowledge and understanding of sponsorship management is impressive

Skills For Senior Manager, Payment Solution Applications Resume

  • Your motto is ‘client first’. Providing exceptional client service is second nature
  • The ability to handle multiple projects simultaneously and perform well under pressure
  • Travel and work weekends (30%)
  • Collaborate within and across teams
  • Communicates with thoroughness and clarity in an honest and transparent manner
  • Experience managing daily operations of multiple levels of staff and multiple functions / departments across one or more business units in a large organization
  • Proven ability to produce within a fast paced, matrixed organization with limited direction
  • Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Excel, Word, Outlook, and PowerPoint)

Skills For Manager, Risk New Payment Platform Resume

  • Computer literacy – ie. Knowledge of PC’s and Microsoft – related software
  • Develop and implement payment initiatives that integrate with other offerings to drive Shell’s business. Take lead to manage payment projects with cross-functional stakeholders
  • Manage relationship with payment partners (i.e. acquirers, card partners, card schemes, ATM partners)
  • Work with partners on data analytics and insight generation
  • Keep track, analyze competitors’ activities and update payment industry trend
  • Assist with key presentation development and prepare report materials such as Payment transaction analysis, Market intelligence report, etc

Skills For Gccx Assistant Manager Payment Integration Resume

  • A commitment to excellence in the delivery of audit work and demonstrated experience in improving processes and systems in an audit or non-audit environment.Experience in Customer Lifecycle reviews
  • Tailors approach, presentations or discussions to appeal to the interest and level of others
  • Works cross departmentally with other groups, such as site contracts, to ensure close communications throughout the payment process
  • Leads and oversees integration of new departmental systems and software
  • Represents site payment department in client kick-off meetings for newly awarded studies where applicable
  • Oversees proposal review and development activities related to Site Payments
  • Assists in business development activities related to Site Payments
  • Able to focus and perform under stress

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