Parts Counter Resume Sample

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Delphia Grant
2881 Morar Pass,  Detroit, MI
+1 (555) 272 4328

Work Experience

Parts Counter Associate / Hare Truck Center
06/2015 - PRESENT
Philadelphia, PA
  • Discuss use and features of various parts with external customers, based on knowledge of machines or equipment
  • Demonstrate equipment to parts store customers and explain functioning of equipment
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
  • Provide and document complete diagnostic test and repair or replacement services to customers
  • Perform electrical, plumbing, carpentry and appliance maintenance
  • Track all parts and materials used in repairs or replacements
  • Keep supervisor appraised of work progress
  • Ensure that the final work product meets quality standards and is inspected by supervisor or designee
  • Maintain a safe and clean work area for customers and coworkers
Parts Counter Representative
09/2011 - 02/2015
Boston, MA
  • Demonstrates operation of newly installed equipment
  • Maintains a safe work area for customers and coworkers
  • Reviews each job for proper size, colors, placement of product, etc. prior to scheduling job for installation
  • Suggestive selling to enhance profitability of the store
  • Provides excellent overall customer service
  • Schedules installation appointments with designated staff
  • Working knowledge of activities, methods, procedures and policies of the shop
  • Daily interaction with customers to promote specialized product needs and installations
Parts Counter Helper / Bentley Atlanta
03/2005 - 05/2011
Chicago, IL
  • RVIA certification helpful but not required
  • Prolonged periods of standing, stooping, crawling, and bending
  • Potential exposure to heights and hazards related to working with electrical and welding equipment
  • Possible exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
  • Familiarity with parts and accessories vendors
  • Maintains appropriate levels of inventory to ensure accuracy with orders
  • Monitors daily parts traffic and receives parts of installations/inspects vehicle to ensure proper parts are ordered
  • Keeps units and equipment secure from weather
  • Consistently follows up with customers and management on the status of the work order


Montana State University - Northern
2000 - 2005
School's Degree in Automotive

Professional Skills

  • Excellent verbal communication and effective listening skills
  • Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment
  • Review each job for proper sizing, colors, placement, and prior to scheduling job for installation
  • Experience in tracking packages and shipments
  • Possession of a valid driver's license is an asset
  • 2) Unpack, log, and prioritize any returns
  • 12) Provide excellent customer service to our customers over the phone and in-person

How to write Parts Counter Resume

Parts Counter role is responsible for research, software, retail, credit, training, database, inventory, purchasing, shipping, refrigeration.
To write great resume for parts counter job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Parts Counter Resume

The section contact information is important in your parts counter resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Parts Counter Resume

The section work experience is an essential part of your parts counter resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parts counter responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parts counter position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Parts Counter resume experience can include:

  • Establishes good working relationships with other service drive departments and the sales department
  • Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business
  • Establishes and maintains good working relationships with other service drive departments and the sales department
  • Provide excellent overall customer service
  • Dealership parts experience required!
  • Previous automotive / heavy duty vehicle parts counter experience required

Education on a Parts Counter Resume

Make sure to make education a priority on your parts counter resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parts counter experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Parts Counter Resume

When listing skills on your parts counter resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical parts counter skills:

  • Strong computer & phone skills (Internet, MS Outlook, etc.)
  • Read and understand technical manuals, computerized inventory systems, phone skills, pricing systems
  • Experience with Construction Equipment and/or Mining parts, inventory and purchasing
  • Provide a world class customer service experience
  • Relevant work experience in an Automotive Parts Department
  • Automotive parts counter experience required

List of Typical Experience For a Parts Counter Resume


Experience For Parts Counter Representative Resume

  • Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition
  • Answer phone calls, providing price quotes and other information. Follow ordering procedures for phone orders
  • Takes phone orders, following all procedures and completing all required documentation
  • Assists service drive employees in selecting parts needed for repairs in process
  • Maintain and update prepayment logs and keep customers apprised of work progress
  • Schedule installation appointments with designated service staff members
  • Monitor daily parts traffic and receive parts for installations

Experience For Retail / Wholesale Parts Counter Resume

  • Inspect vehicle to ensure proper parts are ordered
  • Keeps accurate records of special order parts
  • Assist walk-in customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
  • Pull purchased parts from stock
  • Solicit assigned accounts by phone
  • Receives and ships parts in accordance with company policies
  • Orders parts not in stock for required repairs in accordance with company policies
  • Follows up on special ordered items and promptly notifies service drive employees when received

Experience For Parts Counter Associate / Hare Truck Center Resume

  • Obtains credit authorization as required and in accordance with company policies
  • Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies
  • Issues credit for parts returned, in accordance with company policies
  • Displays parts attractively to generate sales
  • Replenishes assigned inventory daily
  • Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock
  • Advises Parts Manager of any inventory discrepancies and if areas of the department are not in good condition

Experience For Service Shop Parts Counter Sales Stone Truck Parts Resume

  • Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
  • Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
  • Assists in inventory control to achieve maximum turnover in accordance with established goals
  • Monitors and makes recommendation on how to adjusts- inventory to minimize obsolescence of parts
  • Works with service drive employee to ensure timely turnaround of parts needed for internal jobs

Experience For Parts Counter Helper / Bentley Atlanta Resume

  • Maintains delivery vehicles for delivery program
  • Delivers parts as requested
  • Follows up on customer concerns and complaints promptly
  • Escalates any complaints to Parts Department Manager as needed
  • Uses proper safety equipment and acts in accordance with company policies, and regulations
  • Maintains a professional appearance for self in accordance with company policy
  • Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts
  • Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records

Experience For Parts Counter Sales Resume

  • Process core returns, parts warranties and parts returns as necessary
  • Stock all vehicle and equipment parts
  • Conduct price and quality surveys on parts room inventory
  • Provide counter service to technicians and maintenance staff
  • Accurately enter parts inventory data into computer
  • Knowledge of automotive and heavy duty parts and counter service organization / processes
  • Handle busy technician back counter at a Fleet Service Center

Experience For Representative Front Parts Counter Resume

  • Pulls and fills all orders from stock
  • Manage all aspects of the parts department in an internal electronic RO and PO management system (Service Pro)
  • Maintain parts inventory within guidelines
  • Manage all special order parts
  • Conduct physical parts inventory quarterly and/or perpetually
  • Purchase approved parts as required

Experience For Supervisor / Auto Parts Counter Resume

  • Track and manage WIP, and all credit invoice follow-ups
  • Follow proper procedures to comply with all health, safety and environmental standards
  • Maintain the work area in a safe, clean condition and comply with all uniform and equipment standards
  • Using the PartSource Operating System and external vendor software/websites determine the correct possible parts and selling the appropriate automotive parts solutions
  • One year of experience in an automotive parts department
  • Exhibit good character

Experience For Representative Back Parts Counter Resume

  • Determining customer needs
  • Report discrepancies between actual stock and computer reported stock to Inventory Specialist and/or Store Manager
  • Inform customers of part requirements and specials and ensure that the customer is exposed to the full product line
  • Answers phone calls, conduct follow ups, and provide price quotes along with additional information to customers
  • Pull orders and fulfill from stock inventory to ensure parts are tagged appropriately

Experience For Parts Counter Clerk Resume

  • Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention and notify of special ordered parts received
  • Assist outside sales representatives with specific parts orders
  • Ensure all internal requests for parts are billed on service repair orders
  • Ensure that all charge sales are signed by the customer and that all customers receive a copy of the invoice
  • Maintain a professional image and demeanor
  • Assist phone and walk-in customers with parts requests. Research parts issues, generate sales orders and quotes using appropriate electronic media. Process invoices and customer returns. Maintain records to document activities
  • Assist service department with parts requests, returns, and inquiries. Document and track activities
  • Assist with cycle counts of inventory, help identify obsolete inventory and recommend inventory
  • Specifies parts accurately

List of Typical Skills For a Parts Counter Resume


Skills For Parts Counter Representative Resume

  • Automotive parts knowledge or experience
  • Valid drivers license AND/OR reliable transportation
  • Competitive hourly wages based on experience
  • Vehicle parts inventory experience required
  • Process all repair orders and parts invoices as necessary prior to submission
  • Coordinating sales follow-up including Chiller & Refrigeration parts selection / identification, solutions to delivery or shipping problems
  • Ordering all inventory and generating all maintenance related purchase order (PO) requests
  • Using PartSource Operating System to accurately process cash, debit and credit customer transactions (e.g. sales and refunds)
  • Working retail hours is required

Skills For Retail / Wholesale Parts Counter Resume

  • 1) Wait on customers, filling orders, requisitioning parts or supplying information as necessary
  • Process all maintenance related invoices for payment; all maintenance related copying, filing and record keeping
  • Capable of lifting and moving merchandise up to and including 50lbs for up to 8 hours per shift
  • Exp with CE and/or Mining parts counter, inventory, purchasing
  • Automotive Training or Certification is an Asset

Skills For Parts Counter Associate / Hare Truck Center Resume

  • 8) Use the computer to process receiving
  • Proficiency in the application of software tools which using database or data warehouse technologies
  • Store parts and/or return to stock as needed. This includes utilizing a stepladder to stock and pick parts from overhead shelves
  • Paid training and development
  • Take care of the customers’ needs while following company procedures

Skills For Service Shop Parts Counter Sales Stone Truck Parts Resume

  • Comprehensive benefits packages including Medical, Dental, Vision, & Life insurance; 401K savings plan, ASE incentive program, and paid vacation & holidays
  • When making tax exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained
  • Communicate and negotiate the lowest possible parts prices while ensuring timely delivery of needed parts
  • Maintain daily, weekly and monthly maintenance reports, logs, and manifests as pertaining to hazardous materials
  • Available for shifts 7 days per week including days, evenings, weekends and holidays

Skills For Parts Counter Helper / Bentley Atlanta Resume

  • Review body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
  • Perform bin, cycle and inventory counts including on site consignment inventories
  • Answer telephone calls promptly and provide professional service ensuring the customer’s needs are met
  • Answers phone calls, providing price quotes and other information to customers
  • Work Counter Sales - FT

Skills For Parts Counter Sales Resume

  • Promptly meet and assist retail or professional customer in a friendly and courteous manner
  • Obtain the correct parts for retail or professional customer in a timely manner
  • 3) Check in freight and UPS orders
  • 4) Receive items into inventory
  • 5) Put-up freight and UPS orders
  • 6) Put-up and load customers' orders

Skills For Representative Front Parts Counter Resume

  • 7) Accurately package, label and stock inventory items
  • 9) Assist with inventory control
  • 10) Make local deliveries to customers
  • 11) Load trucks in the yard
  • 13) Complete other tasks as assigned by parts department staff

Skills For Supervisor / Auto Parts Counter Resume

  • Understand basic automotive components and system
  • Compare invoices against requisitions to verify quality and quantity of merchandise received
  • Provide part to Technician/customer
  • Handle deliveries and returns to vendors
  • Recommend parts to be ordered and complete orders
  • Medical and dental coverage available after 2 month period
  • Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves with the use of stool or ladder when necessary

Skills For Representative Back Parts Counter Resume

  • Or more in auto parts after market field
  • Able to process cash, checks, and credit card transactions
  • A great work environment!
  • Able to ship and receive customer’s orders
  • Exhibit competence and the ability to accurately take customer orders
  • Check in and put away stock on a daily basis
  • When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase, or release the credit hold in accordance with the dealership’s guidelines
  • Order parts stock and special orders

Skills For Parts Counter Clerk Resume

  • Schedule core returns with vendors
  • Pre-employment drug screen and background check Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment
  • Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards
  • Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process
  • Maintain clean and professional appearance of counter, work area, and stockroom
  • Interact with the Body Shop Team to coordinate parts for vehicle repair and service
  • Order parts from suppliers based on Body Shop and customer requests
  • Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed

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