Auto Claims Resume Sample

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Estella Ratke
5116 Shanahan Ford,  New York,  NY
+1 (555) 315 0016

Work Experience

Express Auto Claims Unit Manager
12/2016 - PRESENT
Detroit, MI
  • Pursuant to Company lines of business strategies and good faith claim settlement practices: investigates, negotiates and settles (within authorized limits) assigned claims
  • Establishes and maintains positive relationships with both internal and external customers providing excellent customer service
  • Ensure satisfactory client experience by addressing client’s questions and inquiries in a timely and thorough manner. Document all relevant facts and information in tracking systems in a timely manner to reflect appropriate claim status information
  • Relevant experience
  • Achieving targeted performance goals to manage costs and support Allstate’s industry-leading operational standards
  • Be able to possibly work an alternative work schedule
  • Provide leadership to a team of claims representatives who initiate, investigate, evaluate, negotiate and finalize personal lines auto claims. Responsible for ensuring team member compliance with state regulations. Through strong performance management practices, provides feedback, coaching and skill/knowledge development to respective team members
Auto Claims Representative
08/2010 - 06/2016
Detroit, MI
  • Take statements from insureds, claimants, and witnesses
  • Obtain and review evidence, reports, and medical records
  • Investigate losses and identify coverage issues
  • Negotiate settlements with claimants and claimant’s attorneys
  • Liability claims handling experience
  • Assume handling of injury claims and work to conclusion
  • Interpret medical reports, review medical billing, evaluate claim value and manage claims process to ensure efficient resolution
  • Estimate cost of treatment or compensation for those injured in accidents
  • Negotiate with claimants and attorneys to settle bodily injury (BI) claims
Auto Claims Trainee Internship
04/2007 - 04/2010
Detroit, MI
  • Develop a partnership with sales and underwriting to deliver customer service and foster agency relationships consistent with State Auto’s mission, vision and values
  • Supervises a team of Personal Auto associates who handle moderate to complex APD and smallBodily Injury claims involving coverage and liability investigations
  • Responsible for the growth and technical development of their team, particularly in regards to
  • Coverage analysis, investigation, damage assessment and controlling time element exposures
  • Reviews, coaches and provides authority for losses of moderate to high complexity
  • Oversees all claims related functions and provides feedback and suggestions to Personal Lines
  • Ensures compliance with Department initiatives and Compliance related matters
  • Responsible for metrics of team
  • Participates in screening and hiring new associates. Is responsible for coaching, individualdevelopment and performance management of associates when necessary


Naropa University
2003 - 2007
Bachelor's Degree in Performance

Professional Skills

  • Excellent organizational, verbal, written and interpersonal communication skills
  • French language skills considered an asset
  • Serve as a mentor to less experienced staff and assist with any training and/or presentations as required
  • Industry specific experience (Real Estate, Construction, Retail, Tech, Health, Public Sector, Transportation, Manufacturing, Financial, etc)
  • Casualty claims handling experience with at least 2 years of Bodily Injury (BI) required
  • Strong working knowledge of the various operations with the Claims Department
  • Promptly and effectively handle and adjust assigned claims to conclusion independently for GCS accounts/programs

How to write Auto Claims Resume

Auto Claims role is responsible for compliance, travel, insurance, compensation, leadership, coaching, french, negotiation, health, auto.
To write great resume for auto claims job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Auto Claims Resume

The section contact information is important in your auto claims resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Auto Claims Resume

The section work experience is an essential part of your auto claims resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous auto claims responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular auto claims position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Auto Claims resume experience can include:

  • Manages, handles and resolves moderate complexity Total Loss claims. Evaluates liability, coverage and settles claims within prescribed procedures and authority
  • Negotiates settlements within prescribed authority and explains denials to policyholders and claimants. Makes effective use of loss management techniques. Negotiates settlements with claimants, attorneys. Arranges for expert inspections involving third party or potential fraud actions as needed
  • With a strong knowledge of Automobile
  • Call Center / First Notice of Loss, Catastrophic Event experience
  • High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
  • Maintain current knowledge of automobile insurance, recent court decisions effecting coverage and policy changes

Education on an Auto Claims Resume

Make sure to make education a priority on your auto claims resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your auto claims experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Auto Claims Resume

When listing skills on your auto claims resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical auto claims skills:

  • Lead and manage multiple remote field appraisal claims teams (or Claims Reps /Specialists) and effectively communicate operational procedures
  • Experience handling casualty and/or liability claims
  • Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items
  • Strive to deliver an exceptional customer service experience on every claim and every interaction
  • BS / BA or Equivalent Work Experience
  • Previous claims experience

List of Typical Skills For an Auto Claims Resume


Skills For Auto Claims Representative Resume

  • Experience handling casualty and/or liability claims
  • Contribute to your community through United Way and volunteer programs
  • Balance your life with generous paid time off and enjoy business casual dress
  • Support GCS Value Proposition every day and with every interaction
  • Make decisions within authority levels, recommend settlement and assign to additional internal or external stakeholders as necessary
  • Open, close and adjust reserves in accordance with company procedures and policies to ensure adequate financial records
  • Provide instructions to vendors where necessary

Skills For Express Auto Claims Unit Manager Resume

  • Ensure vendors and TPA’s adhere to company policies and procedures where necessary
  • Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance
  • Identify opportunities to continuously improve through the removal of waste and failure. Be a role model of our Aviva Values and lead consistently with our leadership culture i.e. our Culture, Strategy, Commitment and Purpose
  • Balance your life with generous paid time off and business casual dress
  • CIP, or in progress or other Industry designation

Skills For Auto Claims Specialist Representative Resume

  • Commercial Claims
  • Technical competence in Commercial insurance
  • Computer proficiency; Excel, Word, PowerPoint, Outlook
  • Gain insight from data to improve the performance of our people
  • Updates files and provides comprehensive reports as required. Identifies and recommends referral of potentially fraudulent claims to the SIU
  • Handle multiple claims work systems, total losses required
  • Knowledge of legal liability, general insurance policy coverage and State Tort Law
  • Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity

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