Partner Support Resume Sample

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Will Ferry
197 Dessie Curve,  Boston, MA
+1 (555) 583 8567

Work Experience


Partner Support Specialist
05/2015 - PRESENT
Houston, TX
  • A disciplined executor of responsibilities
  • Tenaciously committed to continuous improvement
  • Relentlessly driven to win
  • Capable of thinking creatively and developing innovative solutions
  • Participate in or have awareness of all Partner-related ViaSat internal reviews, process and system development, operational training and other Partner-related initiatives
  • Responsible as the business level interface to external partners
  • Provide support for escalations from and to partners and aid in User Acceptance Testing for partner-related projects
  • A broad understanding of the retail business within ViaSat
  • Understand the inner workings of a backoffice system and communicate that effectively with a partner
Retail Partner Support Representative
05/2011 - 11/2014
Detroit, MI
  • Competency to persuasively communicate and maintain solid relationship with vendor
  • Basic understanding of IT and ability to communicate in IT terminology
  • Capability to work after hours as needed
  • Relationship Mgmt: Act as liaison to our Partners and our Support Teams, driving the communication and escalation management. Collaborate with counterparts in other Operations-based functional areas including Reverse Logistics, Quality, Process Eng, Finance and Support Readiness. Monitor KPI’s to identify opportunities for partner improvement
  • Process, Systems & Enablement Influencing/Shaping - Provides input to the development and/or modification of systems and processes to optimize the Partner experience
  • Business Planning Support - Development of reports, dashboards and other internal tools that provide actionable data in support of the KPI’s of the Field Engineering function
  • Financial/Business Acumen - Exhibits solid business and financial acumen to develop meaningful business or operational recommendations to improve and continually motivate our delivery partners. Cost and account reconciliation experience desired
Partner Support Representative With French
08/2006 - 02/2011
Phoenix, AZ
  • Change Management - Develops methods for supporting innovation and change across the larger organization
  • Work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other Spectrum Enterprise teams in a demanding environment
  • Establish solid Master Agent / VAR relationships, acting as Partners’ communicator and advocate, understanding all facets of Partners’ business
  • Establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issues
  • Act as facilitator between account team members and maintain ownership of Partner issues
  • Participate in strategic business planning sessions and other meetings with account team members and/or Partner
  • Prepare and deliver monthly, quarterly, semi-annual and/or annual business reviews/health checks in conjunction with NCM

Education


Trinity University
2001 - 2006
Bachelor's Degree in Business

Professional Skills


  • 6) Strong computer skills including intermediate/advanced knowledge of Microsoft products (Excel, PowerPoint, Word, Outlook, MS Project)
  • Strong communication and influencing skills developed within a fast paced, results led business
  • Strong computer skills and the ability to learn complex systems
  • Excellent communication skills with the ability to explain complex procedures and processes to internal customers
  • Deliver Raving Fans service, bring positive energy, problem solving skills, and a "willing to help" attitude
  • Prior experience supporting customers in use of application software
  • Proven work experience with customers

How to write Partner Support Resume

Partner Support role is responsible for microsoft, organizational, retail, finance, training, integration, telecommunications, reporting, research, insurance.
To write great resume for partner support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Partner Support Resume

The section contact information is important in your partner support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Partner Support Resume

The section work experience is an essential part of your partner support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Partner Support resume experience can include:

  • Proven ability to manage a wide range of objectives with conflicting and competing priorities that require the effective use of resources across functions, businesses and time zones
  • Regularly promote and raise awareness of VMware’s channel support programs through formal presentations and informal discussion in an effective manner that accurately articulates the benefits and requirements for qualified channel partners
  • Manage, drive, motivate and mentor channel partners to achieve the support program’s objectives by working effectively with other VMware teams and leveraging VMware tools such as metrics, eductation, case reviews, technical knowledge sharing, onsite engagement, etc
  • Monitor, maintain metrics, audit, reward or take appropriate corrective action with the overall performance of channel partners in accordance with their agreements, participation in VMware’s cooperative support programs and to achieve organizational or corporate objectives
  • Using your strong analytical skills, assist in the development, implementation and management of VMware’s strategic country, regional and globsal support programs and initiatives with channel partners
  • Strong organizational skills and ability to manage multiple projects concurrently

Education on a Partner Support Resume

Make sure to make education a priority on your partner support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Partner Support Resume

When listing skills on your partner support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical partner support skills:

  • Skill and ability to partner directly with customers and effectively negotiate on their behalf internally
  • Effectively support management of the commercial and operational relationships with Suppliers, establishing and documenting standards of service
  • Basic technical skills related to products
  • Expert skills in MS Office suite
  • Experience working closely with engineering and product management teams as part of the software development process
  • Experience working within an investment bank, an understanding of the main IB businesses and ability to successfully work with IB clients

List of Typical Experience For a Partner Support Resume

1

Experience For Partner Support Specialist Resume

  • Ensure assigned Support Partner are providing a high quality, accurate and efficient customer support experience
  • German and English: advanced in speaking, reading and writing
  • Work closely with Corporate Services (CS) on Space & Occupancy (S&O) monthly expense, CS project financials, analysis and reporting
  • Responsible for reporting daily/weekly/monthly to the Senior Manager on team’s performance as required
  • Take functional responsibility of providing controlled operation of Siemens Corporate Service EDI
2

Experience For Partner Support Manager Resume

  • User support per phone and e-mail, monitoring of functional mailboxes
  • General understanding for Enterprise IT in general and for IT applications and their functionality
  • Team spirit, Sociable and cooperative, Quality oriented, basic knowledge/understanding of business processes
  • Directly support our international partners via Sales Force and other CRM mediums
  • Prepare S&O budget and forecast for Asia Region
  • Prepare S&O reinstatement revaluation periodically
  • Overview month end process and coordinate with other branches controllers eg. Accruals, costpool analysis etc
  • Very strong inter-personal skills – able to build rapport and personal connections with people from all walks of life (e.g. taxi drivers, property agents, business owners)
3

Experience For Retail Partner Support Representative Resume

  • Competent at Microsoft Office (Word, PowerPoint, Excel)
  • Responsible for team/business division overall performance and business KPI’s
  • Maintain customer’s orders within an enterprise management system
  • Set up of new brokers and partners that want to sell Lime products and services
  • Process inbound quote requests and track deals in the sales pipeline
  • Provide updates to brokers and clients on job status
4

Experience For Partner Support Corporate Service Resume

  • Prepare and present proposals that recommend energy conservation measures
  • Tactical Support of Partner, in conjunction with Partner Specialist
  • All applicable Support Services of Vendor Alliance Team
  • He is responsible to solve HP partners’ requests/tickets, to prepare financial information related to partners, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
  • Offers support to peers in training and coaching activities; offers support when it is necessary to take over a peer’s workload; completes peers’ workload and tasks during their vacation, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team
  • Project Management: Drives all aspects of projects, including establishing project plans, providing status reports, and capturing lessons learned
  • Relationship Management: Manage client relationships and act as a client advocate within FLEETCOR for the duration of projects
  • Issue / Escalation management: Track, investigate and identify the root cause, address customer complaints regarding quality and the customer experience. Work cross-functionally with client and internal contacts to investigate and define root causes to issues as they arise
5

Experience For Partner Support Representative With French Resume

  • Acts as the champion for our client’s brand within the organization. Provides context and clarity to guide internal teams to deliver tangible results for our external partner
  • Position does not manage other associates
  • Learn and understand multiple, complex systems; understand and manage project risks and the revenue impacts
  • Reviews submitted off-boarding/cancellation cases according to established procedures; Reviews case requests against appropriate data field changes in various MGI systems for completeness and accuracy
  • Proactively identifies and communicates process improvement opportunities; Provides Subject Matter Expertise in the Off-boarding process
6

Experience For Partner Support Program Mgr Resume

  • Executes necessary operations in the systems in order to make sure that all necessary steps of the process are completed
  • Communicates with requestors whenever any clarification is necessary; Handles emails and calls from requestors as needed
  • Works with various IT systems and other departments to meet the needs of the agents
  • Manage a set of regionally/globally based assigned Support Partners to ensure partner’s successful support enablement by establishing, monitoring and reporting through KPIs
  • Actively participate in contractual negotiations related to Support Partner pricing, establishing support call flow processes, development and implementation of Cooperative Support Engagement Plans between Nutanix and Support Partner,
7

Experience For Commercial Partner Support With Russian Resume

  • Scale Support Partner’s support coverage through continual product education and advocacy through product training, tools usage, and Knowledge Base adoption as a core foundation of the troubleshooting process
  • Work with internal stakeholder organizations to continue to improve the overall partner support experience
  • Continually educate the entire support organization on changes that impact the partner support engagement model
  • Provide primary regional interface into Partner’s support organization for other lines of business by establishing operational relationships across our field organizations
  • Work pro-actively with Business Development Managers to recruit new partners, plan training activities, and other partner related activities to meet overall growth objectives
8

Experience For Infrastructure Controller & Business Partner Support Resume

  • Analyze Customer trends and develop reports, dashboards and other internal tools that provide actionable data in support of the KPI’s of the Field Engineering function
  • Experience within any area of customer support
  • Flexible working hours and possibility to work from home
  • Manage Quarterly Business Review content and meetings (as required) with Support Partner leadership teams and Nutanix Support Leadership team
  • Educate assigned Support Partners on all partner resources available
  • Friendly, helpful team and positive atmosphere
9

Experience For Global Partner Support Resume

  • Daily use of English and German
  • Positive and supportive supervisor
  • Sophisticated system of internal trainings
  • EDI know-how is not required however it is an advantage
  • Provide support and subject matter expertise to team members
  • Customer contact is primarily with internal Branch partners and external clients, but also includes internal business partners and vendors
  • Travel 15-25 %
  • Conduct proactive outreach to assigned Branches to build relationships (answering a variety of questions spanning service, operations, and trading), having ownership and willingness to "quarterback" a wide range of Branch issues Conduct in-depth research of escalated issues as necessary, procedures review, and identification and reporting of improvement opportunities

List of Typical Skills For a Partner Support Resume

1

Skills For Partner Support Specialist Resume

  • Maintaining an awesome experience in our support centre
  • Working experience involving negotiating with partners and/or planning and executing loyalty programs
  • Ensure that the Partner Support representative’s customer interactions are effective at moving/resolving each query/issue
  • Experience in a technical support environment, handling highly complex issues
  • Commercial mindset, good understanding of a P&L and able to identify areas that would be of concern to IWG or our partners
  • Hands on experience with reporting tools, like Tableau
2

Skills For Partner Support Manager Resume

  • Processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP
  • Maintain strong ongoing communications with third parties to assure satisfaction
  • Experience in project management and managing client relationships
  • Experience in managing projects that are 3 - 6 months’ duration
  • Strong problem solving and customer service orientation
  • 1) Demonstrated track record of successful partner/customer relationship management
3

Skills For Retail Partner Support Representative Resume

  • 4) Business Process development experience
  • 5) Demonstrated track record of sustained high performance
  • Demonstrated ability and desire to learn applications, technology and terminology
  • Account management experience, preferably in telecommunications industry with partner channel
  • Skill and ability to deliver presentations to customers and internal stakeholders
  • Hiring, training, and managing Partner Support Representatives
  • Working in a support and sales capacity to ensure service coverage, always keeping abreast of current market conditions in the nursing education field
  • Assist in preparing Real Estate Modeling, capital planning and resources allocation
  • OEM operational understanding, from onboarding through relationship development
4

Skills For Partner Support Corporate Service Resume

  • Create and publish KBA externally (customer facing) and internally (for colleague information) at SAP
  • Ensure smooth ongoing operation of SAP - partner ticket transfer
  • 7) Working knowledge of WebEx and SharePoint
  • 5 weeks of vacation, flexible working hours, home office and company nursery schools in Prague and Ostrava for work life balance
  • Familiarity with common data warehousing technologies and analytical tools (e.g. Relational DB’s, Hadoop, Tableau)
  • Communicate and coordinate the introduction of back office and API changes, and new, system-impacting services to the partners
  • Research and support new functionality and project requests from the partners. Advocating for the partners
  • Review S&O Reports to Business Units (Equity, Fixed Income and Investment Banking)
5

Skills For Partner Support Representative With French Resume

  • Prepare audit disclosure schedule including 10K lease commitment, capital commitment, etc
  • Assign jobs to regional offices for processing
  • Responsible for representing the company in a professional manner
  • Ensures timely execution of submitted cases/requests related to agent's cancellations/off-boarding actions
  • Own individuals partner(s) for purposes of support quality
  • Quarterly support review meetings to cover all GPS owned topics
  • Coordination with partner for joint service delivery
6

Skills For Partner Support Program Mgr Resume

  • Coordination with partner for de-escalation situations
  • Be aware of partner products lifecycle, and raise awareness of this in the GPS team
  • Work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other Spectrum teams in a demanding environment
  • 2) In-depth working knowledge of Siebel Sales
  • Prepare and deliver monthly, quarterly, semi-annual and/or annual business reviews/health checks in conjunction with Partner Sales Manager
7

Skills For Commercial Partner Support With Russian Resume

  • Knowledge and understanding of Master Agent / VAR customer revenue base, including large opportunities, churn, contract renewals, and overall performance vs. contract commitment
  • Knowledge of Bell’s Infrastructure Services Outright sales - products, services, systems and processes
  • Communicate technical information to users in non-technical, clear terms
  • Confidently and professionally engage at all levels of the organization, both internally and with Partners/Customers
  • Meal vouchers or contribution to company canteen
  • Possibility to become a Siemens shareholder and get free stocks
  • Various discounts and offers
  • In a related role
  • Candidates for the Partner Support Specialist position are required to have a valid driver’s license and be able to maintain business expense submissions for reimbursement
8

Skills For Infrastructure Controller & Business Partner Support Resume

  • Travel 50% of the time to customer meetings, corporate training's, and conferences
  • Work within a fast paced, deadline driven environment
  • Work quickly, efficiently and independently within a team environment
  • Identify issues and escalate to the appropriate contact
  • Manage time appropriately, work efficiently and semi-independently within a team oriented environment
  • Conduct routine analysis/research
  • Bright, graduate or of graduate calibre
  • Highly resilient and flexible, able to deal with ambiguity and multitask
  • Whilst we are open on industry background those from a Sales or Marketing background within Private Equity, Hedge Funds or Unit Trusts looking for a move into industry could be a good fit
9

Skills For Global Partner Support Resume

  • Work closely with other team members to ensure a positive experience for the Maker creator base in our Brazilian market
  • Make suggestions for process improvements to address quality and improve the customer experience
  • CFA Level 1 or Investment Management Certificate advantageous but not essential
  • Account management, project or program management, preferably in technology or business intelligence field
  • Offer operational support to the wholesalers in technical and coordination areas
10

Skills For Partner Support Analyst Resume

  • Answer technical questions and research requests from partners, e.g., research a set of failed transactions to help determine if there is a bug
  • Manage internal and external communications and escalations of system issues, process exceptions and unresolved escalations
  • Build relationships with our Branch partners
  • Navigate Schwab’s investment products and services, as well as place trades and be knowledgeable of the latest market trends
  • Focus on prompt and accurate responses and escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all client issues
  • Proactively identify opportunity areas while partnering with the Branch and problem solve before issues evolve
  • Some understanding of YouTube and it’s platform

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