Operations & Support Engineer Resume Sample

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Lysanne Jenkins
1288 Mraz Manor,  San Francisco, CA
+1 (555) 233 9274

Work Experience

Production Operations Support Engineer Associate
04/2017 - PRESENT
Detroit, MI
  • Collaborate with developers to design, implement, evolve and support applications in our secure and highly-available, multi-tenant platform
  • We take pride in the continuous delivery of high-quality, scalable and maintainable applications and infrastructure
  • Bridge and Own the union between development, quality, security and operations
  • Own systems administration and the pipeline from software development to production
  • Be passionate about the security, quality and uptime of the systems that power our platform’s infrastructure, as well as all aspects of configuration management and automation – from the code repos though deployment, to production uptime
  • DevOps Blueprint/Cookbook Design, creation and execution
  • Responsible for maintaining / patching servers supporting SaaS products. This includes Windows Servers, Linux Servers running in in-house Datacenters and/or using cloud PaaS providers (AWS, Azure)
Technology Operations Support Engineer
11/2011 - 01/2017
Dallas, TX
  • Communicate business impact clearly and in non-technical terms to key stakeholders
  • Track incidents through the Incident and Problem Management process to resolve root causes
  • Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
  • Knowledge of BlackRock’s proprietary technologies, specifically the proprietary Aladdin investment management system, including BlackRock Messaging System and BlackRock Compute Farm would be beneficial but not essential
  • Knowledge of BlackRock’s proprietary tools, including NiteJobs job scheduling system, ProdMon proprietary Aladdin monitoring solution, and NORAD Business Continuity management tool would be beneficial but not essential
  • Triage escalations from regional teams to resolve operational/business data issues
  • Integrate information from multiple data sources, identify issues/risks and recommend appropriate solution/action
Operations Support Engineer, Junior
11/2006 - 07/2011
Philadelphia, PA
  • Perform application upgrades for multiple NCR SaaS products
  • Help develop standards, procedures and guides for managing servers and applications for security and high availability applications running in PaaS environments
  • Develop / Monitor dashboards to detect problems related to application, infrastructure and potential security incidents on daily basis
  • Work with a geographically distributed software engineering teams to support the applications
  • Ownership in the DevOps practice
  • Manage the CSO Command Center for a defined period of time daily
  • Log incidents, assess impact, proactively troubleshoot reported problems


St. Lawrence University
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • ITSM / ITIL process awareness and prior experience in using ITSM tools is a key requirement for this role
  • Generalist IT / IS function experience with proven ability supporting a SAAS system
  • Organization and critical thinking skills
  • Prior experience with any of these technologies: Apache Cassandra, Hadoop, Docker, Kubernetes
  • Liaison with customer facing teams to ensure that Global Operations resources are assigned according to customer priorities
  • Experience implementing & configuring Thin & Zero Clients in a virtual environment
  • Knowledge or Experience with VDI monitoring / logging tools such as Citrix Director, Login VSI, Systrak

How to write Operations & Support Engineer Resume

Operations & Support Engineer role is responsible for design, telecommunications, security, database, software, messaging, automation, health, organization, administration.
To write great resume for operations & support engineer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations & Support Engineer Resume

The section contact information is important in your operations & support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations & Support Engineer Resume

The section work experience is an essential part of your operations & support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations & support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations & support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations & Support Engineer resume experience can include:

  • Strong troubleshooting mindset (Eventlog parsing, regmon, filemon, fiddler, dump analysis)
  • Experience in using secured remote access tools (e.g. RDP, SSH/PuTTY) in managing Windows or Linux servers remotely
  • Knowledge or Experience working with Microsoft SCCM
  • Knowledge or experience with OS build standards, automation and provisioning
  • Effective team player with ability to develop within a positive culture and championing team environment
  • Priorities competing requests and escalate for support

Education on an Operations & Support Engineer Resume

Make sure to make education a priority on your operations & support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations & support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations & Support Engineer Resume

When listing skills on your operations & support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations & support engineer skills:

  • The job holder requires extensive experience and solid technical grasp of
  • Effectively administer the Global Operations Support function to ensure all issues are resolved promptly to a high level of service
  • Solid experience with Amazon Web Services (AWS) technologies & AWS CloudWatch
  • Operating Systems: Good understanding of Unix/Linux environments
  • Has good ability in analyzing, troubleshooting, & resolving basic network service connectivity issues (DNS, DHCP, firewall, etc)
  • Knowledge and experience with relevant networking specifications, including but not limited to TCP/IP, DHCP, DNS, etc

List of Typical Experience For an Operations & Support Engineer Resume


Experience For Technology Operations Support Engineer Resume

  • Flexibility: Able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
  • Provide monthly rotational weekend on-call support during EMEA hours to monitor and conduct release and change management for BlackRock’s web platform
  • Analyze, debug and resolve complex SQL, ETL workflows and shell scripts
  • Automation: Innovate, develop and enhance internally developed scripts and tools that enables the team and our web platform to become more scalable and operationally efficient
  • Command Center Operational Support
  • Manage the CSO Command Center for a defined period daily
  • Communicate business impact clearly and in a timely manner to key stakeholders across the organization

Experience For Application Operations & Support Engineer Resume

  • Be flexible to work early/late shifts as per business requirement
  • Able to work on weekends is a mandatory function of this role
  • Project and engineering activities, including evergreening of system configurations, rolling out of version / system level upgrades, involvement in new service deployment projects, etc.
  • Technical Operations experience

List of Typical Skills For an Operations & Support Engineer Resume


Skills For Technology Operations Support Engineer Resume

  • Skilled in writing SQL queries for data extraction and analysis but not essential
  • To drive the bug management process through identification, documentation, prioritization, testing and deployment
  • Experience managing application servers (nginx, apache, Postgres, Redis
  • Expertise in deploying Application Server such as JBoss, Wildfly, or IIS in multi-tier architecture. Experience with deployment tools such as Chef is mandatory
  • Experience in Java application troubleshooting tools (AppDynamics, Dynatrace etc)
  • 1 – 3 years of experience in enterprise technical support, IT support or as a technical engineer
  • Experience in a technology role, not necessarily in financial services
  • Experience with IT Frameworks (COBIT / ITIL / PCI Data Center Requirements etc)

Skills For Application Operations & Support Engineer Resume

  • Has the ability to demonstrate breadth of knowledge across multiple areas of information technology
  • Knowledge or experience in multi-farm highly available Citrix and VMware environment
  • Knowledge or experience with VMware technologies
  • Knowledge or experience of persona management in a VDI environment: AppSense, Citrix Profile Manager, or Microsoft profile Management
  • Knowledge and experience with Windows Server 2003/2008, Active Directory and Group Policy
  • Knowledge or experience with PowerShell, VBScript, MFCOM
  • Experience with SQL and Horton Dataworks database technologies

Skills For IT Operations / Support Engineer for SAP FI Resume

  • Using basic tools e.g. ping/telnet/tracert/nslookup
  • Programming/Scripting: Python, Shell
  • Taking ownership of Ra’anana site ITS issues reported and seeing problems through to resolution
  • Operating systems such as Microsoft Windows and Linux
  • Taking On-Call hours/responsibilities
  • Administering Linux (esp. Ubuntu), including shell-scripting & command-line tools
  • In-depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques
  • Basic understanding of ETL and necessary analysis and debugging procedures
  • Work with various partners (both internal and external), analyzing data issues in source files and coordinating resolution across multiple groups

Skills For Global Operations Support Engineer Resume

  • Deploying and supporting high traffic, scalable web applications/services
  • Actively monitor and manage daily data ETL workflows, ensuring accuracy and timely publishing of financial data to BlackRock’s public websites
  • Network & Security: Understanding of DMZ, HTTP protocol, encryption methods, load balancers (F5 LTM/GTM), Splunk
  • Basic understanding of different database concepts like Stored Procedures, views, tables, JOINs, cursors
  • Basic knowledge of any programming language (Perl/Python), XML structures, FTP
  • System troubleshooting (e.g. Event log analysis, server log analysis, etc)
  • To be a contributing member of the Global Operations team

Skills For Technical Operations Support Engineer Resume

  • Build and manage analytics tools to identify day-to-day, migration, and on-going data discrepancy
  • Drive changes in multiple cross-functional projects involving regional challenges as required by the business
  • System health troubleshooting
  • Alert Montoring and response
  • Operational activities, including all incident / problem management, and normal change management activities
  • Virtualization technologies such as VMware ESXi
  • Storage & Backup technologies (EMC VNXe, Dell Unity, NetBackup, etc…)
  • Active Directory and thin client technologies such as Citrix XenApp know-how is added advantage

Skills For RSS Operations & Support Engineer Resume

  • Application Support: JBOSS, Apache, Weblogic, Squid, Informatica, Business Objects, Cognos TM-1, Autosys
  • Application Support: JBOSS, Apache, Nginx, Squid, Informatica, Business Objects, Cognos TM1, Autosys
  • Market Data Technologies: TREP, Eikon, Bloomberg, Factset,
  • Usage of code management software: Git, JIRA
  • Database Technologies: PL/SQL, Informatica ETL, Apache Cassandra
  • Application Support: JBOSS, Tomcat, Apache, Nginx, CMS
  • Knowledge of Database schema application and design

Skills For Desktop Operations Support Engineer Resume

  • Run PL / SQL statements to perform DDL and DML Operations on database tables
  • Knowledge of at least one of the tools used in ETL such as Informatica , Ab Initio, CloverETL, Talend Studio for Data Integration, Pentaho
  • Issue triage from error logs, sql failures, database errors etc
  • Apply in depth technical knowledge of ASE optimizer to; reduce application response rates; reduce load on the data server; and drive scalable solutions
  • Responsible, reliable and dedicated person
  • Linux / Windows System Administration

Skills For Operations & Support Engineer L Expert Resume

  • With cloud virtualization and PaaS
  • Is able to support platform upgrades and large scale system integrations
  • Is recognized as a subject matter expert within the department and organization, with emphasis on the Desktop virtualization environment
  • Analyze and identify systemic issues to determine global solutions based on business requirements
  • Perform data impact analysis and drive consistent data solutions globally to maintain alignment to business process, policies and products

Skills For MDN Operations Support Engineer Resume

  • Analyze, identify, present data and collaborate with team to determine solutions based on risk and business needs
  • Recommend and drive change to improve data quality, and determine control mechanisms to prevent known issues and identify them when they do re-occur
  • Perform gap analysis and recommend future state business process, to maintain data integrity and business profitability
  • Provide process and system leadership to a geographically diverse team of telecommunications technicians and analysts who install, troubleshoot, repair, and maintain telecommunications equipment for the organization
  • Responsible for the coordination and completion of projects - sets deadlines, assigns responsibilities, monitors and summarizes progress of project
  • Monitor connectivity and market data feeds within the SunGard’s market data networks
  • With AWS

Skills For Technical Field Operations Support Engineer Resume

  • With VMWare vCloud or vRealize Automation
  • With Docker, Kubernetes and early versions of OpenShift
  • Incorporate various technologies and analytic tools to troubleshoot and resolve customer data issues
  • Knowledge of CIFS and DFS
  • Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments
  • Problem Determination/Resolution: Supporting and troubleshooting both batch processing and web applications to ensure the high availability of BlackRock’s internal and external web presence

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