Operations Sales Manager Resume Sample
Jerrell Stamm
4291 Bruen Pines,
Philadelphia,
PA
+1 (555) 467 4137
Work Experience
Operations Sales Manager
08/2017
-
PRESENT
San Francisco, CA
- Determines and creates policies, procedures and manuals for direct reports
- Establishes objectives and goals for the team; plans, organizes and manages work flow
- Assigns, monitors, and reviews work; evaluates direct report’s performance
- Recruits, interviews, trains, disciplines, and terminates direct reports
- Orientates and trains direct reports
- Approves time records and time off requests; submits payroll for direct reports
- Investigates and resolves concerns and complaints
- Provides assistance and support; maintains a positive and professional working environment
Senior.manager, Gx Program Sales Operations
03/2014
-
05/2017
Dallas, TX
- Responsible for managing the loan origination effort from initial sale to approval and follow-up with closing
- Manages the loan processor supervisor and oversees the processing department
- Responsible for achieving loan origination goals
- Establishes workflows to improve the process between loan origination, processing, underwriting and closing departments
- Responsible for marketing Real Estate loans to Realtors, Builders and other spheres of influence, through presentations, attending events and cold callings
- Responsible for interviewing and guiding prospective customers, enabling to select the best products for their needs
- Assists the sales team with related questions and proper recommendations
- Represents the Bank in functions within the community
- Looks for opportunities to cross-sell Bank products and services, and communicates them to the appropriate Bank’s representative
Field Sales Operations Department Manager
04/2008
-
10/2013
Dallas, TX
- Reviews, analyzes and processes residential real estate loan requests and packages loans as necessary in keeping with financial institution policies and procedures
- Recommends conditions and terms of residential real estate loans
- Provides input to management to streamline and improve residential loans services for the benefit of the customer and the financial institution
- Put in place and follow-up joint business planning process between Pakistan distributor(s) and LMT’s
- Leverage distributor’s field force incentive programs and Mondelez Sales Management (SIP) to drive; Category, Sales and Trade Marketing strategies. Responsibility includes; recommending and setting up programs, parameters and setting up systems and processes to ensure smooth implementation and fair remuneration
- Partner with distributor to develop business cases for all sales, logistics and IT related distributor investments and ensure planning of spend in distributor’s budget and following through implementation
- Responsible for monitoring distributor’s performance against agreed service level KPIs, checking distributor KPI reporting accuracy before variable compensation is approved
Education
University of Phoenix - Greenbelt Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong supervisory skills that promote, facilitate and develop skills and performance of team members
- Demonstrated excellent customer relationship management skills
- Excellent analytical, business intelligence and project management skills
- Strong cross-functional leadership and communication skills
- Experience working in a team environment on multiple projects with changing priorities
- Strong commercial experience within a trade, brand or category role
- Program administration experience including organization, managing details, keeping multiple tasks/projects on track, time management, and delivering results
How to write Operations Sales Manager Resume
Operations Sales Manager role is responsible for reporting, excel, software, retail, finance, training, database, procurement, recruiting, compensation.
To write great resume for operations sales manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Sales Manager Resume
The section contact information is important in your operations sales manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Sales Manager Resume
The section work experience is an essential part of your operations sales manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations sales manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations sales manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Sales Manager resume experience can include:
- Experience using reporting and analysis tools such as Excel
- Experience working With Home Depot and/or Lowe’s
- Strong proficiency of Windows operating system required
- Identifying, sourcing and communicating new business opportunities
- Reporting on all market place intelligence and trends, including actions of any competitors, and possible counter measures to these actions
- Arranging and attending Trade Shows and Promotions
Education on an Operations Sales Manager Resume
Make sure to make education a priority on your operations sales manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations sales manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Sales Manager Resume
When listing skills on your operations sales manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations sales manager skills:
- Program management, and excel skills and
- Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals
- Accountable for effective succession planning and anticipating moves for sales center needs
- Stakeholder management experience – including managing multiple partners simultaneously
- Respond quickly to changing business needs, priorities, and timelines while launching quality products on time
- Experience in reseller sales and operations planning
List of Typical Experience For an Operations Sales Manager Resume
1
Experience For Field Sales Operations Department Manager Resume
- Develop strategic plans to deliver on sales targets in order to grow overall business within existing accounts through the management of the ordering system
- Multicultural and multilingual atmosphere
- Analyze and develop unique programs that can generate conquest and loyalty sales leads for dealerships
- Track results of programs and initiatives taken, and report monthly results to senior management
- Regular dealer visits in line with installed visit plan (A, B, C dealer)
- Constantly and regularly exchange of information with dealers sales force about requirements and target achievement
- Ensure timely and complete update of Dealer Portal
- Compliance, Health & Safety
- Knowledge of principles and procedures for Compensation and Benefits, Employee Relations, Recruitment and Selection, and HRIS
2
Experience For Manager Sales / Financial Operations Resume
- Knowledge of market research sources, data analysis techniques and methodology from various research tools
- Manage documentation of key decisions and action items from Brightstar’s services to ensure ability to identify financial and operational risks
- Executes in depth on going and event specific post analysis, identifying trends, causal factors and potential solutions by leveraging internal, customer and syndicated measures
- Completes full year and period specific forecasts of sales activity, develops and communicates Quarterly Business Plans ("QBP") and identifies contingencies to address gaps to plan level performance
- Expertise in Salesforce and the Salesforce ecosystem and other sales related software and tools
3
Experience For Regional Sales & Mktg Operations Manager Resume
- Hands-on knowledge of Salesforce.com; Oracle / BigMachines or similar
- Work with our international affiliates’ Editorial, Inventory, Production, Digital, and Warehouse departments to create and track workable schedules that support Sales deadlines and ensure timely delivery of titles to market
- Provide read out of trending on all KPIs
- Outlier management of agents with time in excess
- POC between site and RCC for technical issues
- Join support bridge calls for outages when needed
- Sales, rental and promotion of trade assets and associated consumable products
- Management of Sales territory and achievement of all sales targets monthly and cumulatively
4
Experience For Program Manager, Retail Sales & Operations Resume
- Identification and Analysis of Customer needs to ensure customer satisfaction
- Address customer concerns and ensure timeous resolution
- Manage a successful sales support team and ensure that the team consistently meets or exceeds daily sales performance objectives
- Create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching, development and drive performance of the Sales Team
- Consistently ensure that business is conducted with integrity at all times and that behaviour aligns with Nestle values
- Communication –Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive
5
Experience For Regional Manager, Sales & Field Operations Resume
- Character - Demonstrates unquestionable integrity in every aspect of work and dealing with others; consistently models desired behaviours and values as per Nestle Leadership Framework
- Collaboration - Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company. Contributes to team and company success. Maintains flexibility and reacts to change appropriately. Communicates and shares information that builds trust and enhances relationships
- Administrative Management - Continuously manages administrative functions to ensure quality and timeliness, manages accurate and timely sales activity and performance reports, analyses report data to project trends and build forecasts, maintains accurate and complete client and prospect database
- Partnerships: Develop strong collaborative partnerships with key stakeholders and partners across the company, including leading cross-functional task forces on major initiatives
- Deliver on key performance indicators for revenue, volume and controllable expenses (product flow, inventory and labor) in order to achieve the key objectives for assigned sales area
- Engage sales people in all facets of planning route sales activity, including ordering, the dissemination of all sales promotional communication and the delivery of sales data to facilitate the sales promotion
- Responsible for creating and maintaining a world-class sales center that clearly illustrates and creates sales people’s engagement in the marketing strategies and vision of the Company’s brands
- Responsible for the procurement and availability of all point of sale material needed to properly execute merchandising, promotional activity, holiday planning, and customer requests
6
Experience For Senior Digital Operations Sales Segment Manager Resume
- Responsible for recruiting sales people and supporting route splits and route productivity initiatives
- Work with cross-functional partners and drive SMB NA projects with a view of driving revenue growth
- Maintain accounts receivable, payment due balances, and SBT accounts per policy
- Manages the day to day operation of all Bakery Outlet Stores to include personnel management and strategy execution
- Achieve the sales center safety goals; deliver on safety awareness programs accordingly to eliminate unsafe acts, eliminate workplace injuries, and lead local organization to achieve the goal of zero injuries and maintain and enforce BBU Food Safety and internal audit standards
- Demonstrated experience to present technical content to audiences
- Coordinate all projects with Home Depot MET project team
7
Experience For Sales Operations Senior Manager / Manager Resume
- Specific instructions for each version of project (varies by bay depth, width, height, assortment
- Specific step by step instructions for project details
- Recommendations for improvement/changes
- Create watch list and manage
- Plan and execute Proof of Concept sets
8
Experience For Sales Operations Applications Management Senior Manager Resume
- Insure POP and product is on track for on time arrival to store
- Insure correct SKU maintenance is communicated to team analyst and proper maintenance is submitted to customer in timely, correct manner
- Track completion. Work with stores to resolve project issues. Track completion and follow up with stores that are incomplete
- Work with NAMs on operational issues and projects
- Showroom sets & IC sets
- Work closely with the MET team to resolve all every day and project related issue that come up on a regular basis
9
Experience For Manager of Operations & Sales Resume
- Knowledge of Retail channel and store environment
- Analyze business units and market segments that are currently under-served and over-served, and develop plans to reallocate resourced accordingly
- Lead analysis on revenue performance and adoption to drive operational changes
- Ensure accurate content for quote creation within Oracle and Salesforce.com
- Ensure accuracy of documentation relative to our current offerings
10
Experience For Manager, Sales Brokerage Operations Resume
- Fully up-to-date on current ecommerce tools and techniques
- Leadership-Engages the workforce, Builds a Talented Team, Promotes a High-Performance Culture, Coaches and Develops People, Leads Change
- Minimal domestic travel required. Chicago office-based role
- Travel is required, 1%-5%
- Acquisition (interviewing, hiring), qualification and evaluation of the team employees. Targets setting, fulfillment execution and support to team employees. Responsibility includes adhering to the administration of Human Resources policies and procedures by developing team/individual plans for technical and professional skills, rewards and disciplinary actions
- A great career opportunity: As a Company, we compete across a wide range of channels and, as such, we are able to offer a variety of career options for sales professionals to either specialize or diversify experience in any number of markets (internal jobs such as Market Strategy & Planning , cross disciplinary roles, International and out-of-region roles)
List of Typical Skills For an Operations Sales Manager Resume
1
Skills For Field Sales Operations Department Manager Resume
- Experience operating successfully in a complex, global, multi-tiered (Direct, Distributor, VAR) model
- FMCG Food & Beverage sales experience
- Partners with IT peers across Business Relationship Mgr & Development teams to influence production calendar release priority & stability
- Effective Relationships-Builds Key & Productive Relationships, Influences for Impact
- Proven sales record of success against established goals
2
Skills For Manager Sales / Financial Operations Resume
- Create and track metrics to determine sales effectiveness
- Experience in the biotech/pharmaceutical industry
- Proven ability to collaborate with core product teams on product strategies and create roadmaps
- Operational Excellence-Takes Personal Accountability, Holds Others Accountable, Manages Priorities
- Demonstrated ability to present technical content to audiences
- Ensuring distributor and customer stock rotation at each visit to eliminate expiring and short dated stock
- Advising Customers of special deals and stock shortages and advising of substitute products
- Challenging responsibilities from day one
- Ensuring plans are devised and implemented to recover lost business
3
Skills For Regional Sales & Mktg Operations Manager Resume
- Communicating stock requirements for special orders, promotions and price increases
- Focusing on the execution of the competitor law and Antitrust-regulations
- Being able to fill in detail an outage form with information needed for RCC or Help Desk
- Responsible for developing deep understanding of dental and vision claims processing and data management
- Builds and delivers selling presentations to wired customers leveraging standardized reporting, customized iPad tools and ad hoc analysis
4
Skills For Program Manager, Retail Sales & Operations Resume
- Adept at creating a compelling vision, strategy and tactics to drive outstanding results
- Support sales teams on medium/long-term planning including revenue potential, product focus, resourcing and org design
- Problem solving, team building
- Works directly with staff members to implement team strategy, identifying team goals, and working to reach them
- The best training and learning resources to achieve great mastery
- Lead and facilitate cross-functional initiatives, collaborating with IT, Sales, Finance and Marketing
- Develop schedule and timeline for each project incorporating all details (POP, shipping, displays, product at store, etc.)
5
Skills For Regional Manager, Sales & Field Operations Resume
- Confidence dealing with multiple data sources
- Provides statistical analysis, data modeling and recommendations on specific courses of action
- 4) Propose ideas/action to accelerate the growth through reviewing Sales fundamentals’ scorecard with the distributor’s sales team
- Rewards based on your performance….Nothing else
- Accountable for accurate forecasting Quarterly Revenue forecast +/- 10% from week 3 and +/- 3% from week 8
- Develop, align and implement market-oriented Target Agreements according to the OP targets
- Promote dealer participation in marketing communication activities
6
Skills For Senior Digital Operations Sales Segment Manager Resume
- Target setting, fulfillment execution and support of team employees
- Background in building a service organization that continually improves delivery to our customers
- Ensure all customer outstanding account payment are updated
- Check mobile mapping and current POGs to understand differences of set requirements in each store
- Real time agent state monitoring
- CMS constant monitoring of wait times/ACW
- Knowledge of parts and accessories businesses, marketing strategies and other business practices
7
Skills For Sales Operations Senior Manager / Manager Resume
- BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or related field)
- Insure correct POG guidance is communicated to the team POG analyst. Need to develop working knowledge of JDA software to backup analyst when necessary
- Make sure marketing is on schedule with POP
- Special Projects and Training
- Main team contact for interaction with our field merchandising team
- Project manage improvements to Sales team processes to drive higher efficiencies using a data-driven approach
8
Skills For Sales Operations Applications Management Senior Manager Resume
- Direct supervision of management team and operations support staff
- Future: Direct supervision of 5-10 field employees 24-7
- Direct supervision maintenance staff and dispatch staff
- Computer literacy (Excel, Word, PowerPoint)
- Previous face to face customer exposure
- Financial awareness of Return on Investment
- Result and Deadline orientated
- Works with architecture team to define high level solution design and to ensure production stability
9
Skills For Manager of Operations & Sales Resume
- Partners with software/hardware vendors to ensure solutions and equipment meet project specifications
- Manages a team responsible for the acquisition, maintenance, and analysis of sales, clinical, and financial data
- Prepares complex reports and studies for a variety of uses including cost of health care analysis, quality improvement, enhancing operations and addressing identified issues
- 1) Work with Distributor’s Sales Leadership in developing and executing plans to build sales team next generation capabilities
- Works with various business units to ensure consistency with enterprise reporting standards and financial goals
- Represents team in cross-functional, enterprise-wide initiatives, integrating team goals with enterprise goals
- Responsible for team's results in terms of performance, planning, cost and approach
- Knowledge of protocols for maintaining data integrity
- 2) Build distributor’s sales team capability on how to assess an efficient coverage model while delivering on fundamentals and sales objectives
10
Skills For Manager, Sales Brokerage Operations Resume
- Engages senior leadership to solicit requirements and develop tools and reports to meet business needs
- Utilizes advanced information access tools, relational databases and statistical analysis software
- Ensures work flow, operation, and procedures and guidelines are clearly documented and communicated
- Oversees the development and implementation of new reporting tools, approaches and standard reporting capabilities in conjunction with the implementation of new/existing technologies
- Possesses knowledge of data architecture and principles of database design
- Extensive familiarity with a variety of data management and analytical software technologies
- Business Knowledge & Strategic Thinking-Understands Business and Customer Needs, Demonstrates Sound Business Judgment and Decision Making, Demonstrates Strategic Thinking
- Experience is a Sales environment highly desired
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