Operations Control Resume Sample

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Javonte Little
1993 Kshlerin Flats,  Phoenix, AZ
+1 (555) 428 5004

Work Experience

Operations Control Manager
08/2015 - PRESENT
Houston, TX
  • Acting as trusted Operations control advisors and as a first line of defence with Operations on the control agenda
  • Represent Operations interests vis-a-vis control/regulatory initiatives
  • Execute and implement Operations control priorities and strategy
  • Lead Operations supervisory management and execution
  • Drive risk mitigation and control remediation programs across the business
  • Ensuring that all regulatory requirements are met during the day to day activities of the EMEA Payment Operations Team - currently in respect of the regulations imposed on the UK (by the FCA) and France (by the ACPR) and specifically AML, KYC, CDD and payment screening.-
  • Ensure that sound operational, financial and funding risk management (Client funds) activities are established, documented and reviewed regularly while ensuring that such activities operate effectively on a day to day basis-
Operations Control Analyst
01/2012 - 02/2015
San Francisco, CA
  • Responsible for ensuring the sound design & implementation of controls and procedures for new implementations - such as the addition of a new country, the impact of a new release/patch/upgrade or the deployment of a PWR-
  • Identifying & escalating as required, client exception activities for review & analysis.-
  • Assume a leadership position to assist other members of the EMEA Payment Operations Team, requiring a detailed knowledge and understanding of all funding, payment and reconciliation processes, procedures and controls-
  • Ensure training and process workflows are reviewed and updated where appropriate
  • To facilitate timely issue escalation and effective mitigation
  • Perform root-cause analysis, review RER, Breach Forms & Phoenix RED entries
  • Monitor remediation, track actions to completion
  • Perform thematic preventative reviews
  • Maintain risk event, breach and issues Logs
Bank Operations Control Mgr
04/2006 - 09/2011
Houston, TX
  • Bank operations or equivalent experience
  • Able to learn and use multiple bank systems
  • Can verbally communicate clearly with teammates and bank customers by phone
  • Analyze work items and make strong decisions
  • Communicate professionally and interact with individuals across the organizations
  • Work independently, gather information, make decisions and drive results
  • Responsible for a pipeline of Centralized Modification, Collateral and/or Customer Facing first line of defense tests ensuring all instances of failure are reviewed in detail and evidence provided if disagreeing with test findings


Kettering University
2001 - 2006
Bachelor's Degree in Electrical Engineering

Professional Skills

  • Strong written & verbal communication skills, exhibits active listening skills
  • Demonstrated knowledge of banking operations, excellent analytical and organizational skills
  • Analytical and curious - strong analytical, problem solving & process re-engineering skills
  • Financial or banking acumen Demonstrate leadership skills
  • Excellent Business Partnering skills-Ability to work in a collaborative team environment
  • Strong ability to recognize and respond to customer facing issues, with exceptional oral and written communication skills
  • Strong analytical and problem solving skills; and

How to write Operations Control Resume

Operations Control role is responsible for negotiation, compliance, database, software, powerpoint, excel, communications, analytical, technology, presentation.
To write great resume for operations control job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Control Resume

The section contact information is important in your operations control resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Control Resume

The section work experience is an essential part of your operations control resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations control responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations control position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Control resume experience can include:

  • Research at a loan level or process level any assigned second line of defense or external audit findings as it relates to operations. External audits could include but are not limited to investors, state/multi-state or any government regulated entity such as CFPB
  • Skilled multi-tasker with efficient organization skills
  • Experience managing high risk customer call types and a proven ability to coach associates how to de-escalate customer complaints
  • Good understanding of corporate action events with a preference for experience with corporate action platforms (e.g. XSP, eTRAN)
  • Computer skills – knowledge on MS Word and MS Excel
  • Internet Investigation experience, 3rd party investigation experience

Education on an Operations Control Resume

Make sure to make education a priority on your operations control resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations control experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Control Resume

When listing skills on your operations control resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations control skills:

  • Good verbal and written communication skills. Effective communication to VP/ED/MD level including concise summary of situations, impacts and remediation
  • Strong analytical skills in terms of good understanding of systems, processes and MIS in an operational environment
  • Strong analytical, problem solving & process re-engineering skills as well as great attention to detail
  • Excellent analytic, organizational, verbal and written communication skills
  • Detail oriented with strong organizational/time management skills
  • Strong operations, controls and execution skills

List of Typical Experience For an Operations Control Resume


Experience For Operations Control Analyst Resume

  • Intermediate PC skills, speed & accuracy required
  • Strong understanding of valuation including key financial concepts and how they contribute to the generation and analysis of valuation
  • Strong understanding of call center metrics and the corresponding behaviors associated with the results
  • Technical Aptitude and Experience working with a Command Center/Control Tower to drive business results and strategy
  • Customer service experience in call center environment in the banking/financial industry
  • Demonstrated ability to translate data into usable format to share with various stakeholders
  • Basic compliance operations knowledge with work experience in a specific product line
  • Collecting and verifying client documentation that is required under laws, regulation, global policy and Japan local guidelines and put them into practice
  • Performing and updating of ORI / MCA in CITIRISK

Experience For Operations Control Manager Resume

  • Handling of client documentation
  • Monitoring of results of O&T owned proofs and reconciliations, performed by GRU and /or respective BSS processing site
  • Ensuring successful Smartsourcing initiatives
  • Incorporating the best practices across sites
  • Ensuring the operations procedures are well defined and up to date

Experience For Depository Operations Control Resume

  • Managing CSA process ensuring that action plans are added and completed in a timely manner
  • Overseeing and consulting with Operations on the design and adequacy of controls
  • Communicating policy changes, training, best practices, and lessons learnt to the Operations teams
  • Driving escalation and follow up of issues and events in a disciplined and timely manner
  • Leading in-depth process reviews and analysis of error incidents or data breaches and their corrective actions

Experience For Operations Control Associate Resume

  • Review and update policies, procedures and process flows as needed for audit purposes ensuring approvals are obtained for timely publishing
  • Manage a central database of procedures and checklists documented by Fund Accounting and Global Pricing Operations to ensure adherence to change control
  • Action Plan tracking and monitoring
  • Organized and adept at managing competing deliverables
  • Manage multiple control reports ensuring compliance with regulatory requirements and any gaps that were identified and closed by internal or external audit
  • Review and testing of manual and automated processes; collect and analyze data to identify process improvements/efficiencies
  • Examine records and interview Company personnel to ensure proper recording of transactions and compliance with laws and regulations
  • Oversees position keeping and cash reconciliations and assist with SOD/EOD controls

Experience For AML Operations Control Manager Resume

  • Assist with the update or creation of tests as it relates to scope, data points, compliance content and controls
  • Coordinate with appropriate business owners to conduct any needed research to assist with audit response, remediation and/or control updates. Format and facilitate reviewing for management approval
  • Participate in on-site audits and coordinate with the appropriate business owners to complete document requests. Participate in speaking to an audience as a subject matter expert
  • Leadership/Hierarchy: Operates under close supervision. Builds strong relationships with team and manager. Generates new ideas to problems and solutions. Open to feedback and suggestions of others
  • Level of Decision Making: Work is routine in nature with very little authority for decision making. Demonstrated ability to work autonomously to perform required work assignments
  • ​Individual/Customer Impact: Decisions and actions have impact on success of team, department, business line and/or client. Scope of work impacts team and business unit. Routine customer interaction that requires strong ability to build and manage relationships. Meets the requirements and expectations of the customer; acts with the customer in mind
  • Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences
  • Technical Proficiency: Proficiency with MS Office with particular emphasis on MS Word, Excel and PowerPoint. Exposure to mortgage-specific software. Accurate reporting with introduction to data analytics
  • Support daily margining and settlements with exchanges, carry broker and the firm’s clients - computation and segregation of clients’ funds

Experience For Bank Operations Control Mgr Resume

  • Deadline focused; can verbally communicate clearly with teammates and bank customers by phone
  • Rigorous QA testing that focuses on key controls; the elimination of control gaps and redundancy and meeting requirements for control substantiation via the QA Program
  • Co-ordinate, manage and deliver Risk Control Self Assessments for Fund Accounting
  • Oversee the soundness, accuracy& timeliness of issues, incidents, errors, breaches & events
  • Drive the escalation, follow up & closure of corrective actions

Experience For Operations Control Specialist Resume

  • Responsible for 17a-5 documentation which includes the identification of risks and controls; evaluation/testing of controls; and the attestation process for compliance with 17a-5
  • Responsible for the execution of operational risk-based reviews which could include financial, compliance and regulatory components
  • Prepare detailed reports of findings/recommendations and communicate results to Operations Senior Management
  • Examine and evaluate financial and information systems, documents findings and recommended controls to ensure system reliability and data integrity
  • Examine the systems and processes established by Operations to ensure compliance with policies, procedures, laws, and regulations that could have a significant impact on operations

Experience For IT Operations Control Specialist Resume

  • Examine the accuracy, reliability, timeliness, and integrity of financial and operating information and the means used to identify, measure, classify, and report such information
  • Maintain confidentiality of data/materials/information received and/or reviewed with business lines
  • Perform a review of the country ICG Operations Units’ PRCs (Processes, Risks, and Controls) for quality assurance and completeness
  • Track issue and CAP status and progress, and escalate to the Country O&T Head any issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date. Support the country ICG Operations Units on ‘at-risk’ issues and CAPs
  • Act as ‘gate keeper’ and ensure data quality by centrally reviewing and documenting Management-Raised Issues (MRIs) and associated CAPs along with compensating controls and IBAM (Issues Being Addressed by Management) checklists in the global iCAPs system for issues and CAPs that have been drafted by the country ICG Operations Units
  • Direct electrical substation switching at EDPR NA facilities using a detailed understanding of the Company’s electrical switching practices
  • Involvement with monitoring certain Flexcube Banking Module Account level controls including Account set up, usage and related data integrity checks
  • In Country monitoring of reconciliation and exceptions status of Settlement Accounts – working with GRU and PMA

Experience For CIB Operations Control Manager Resume

  • Performance of Accounts related Day 2 checking over ICG related accounts(with GRU and PMA)
  • Customize global and regional training programs to cater for local requirements and nuances
  • Notify ‘at-risk’ audits to the country ICG Operations Units Heads and the Country O&T Head
  • The Citi Cash Account Initiative (CCAI) and Project Andes Bank Account
  • Perform or coordinate account and process ownership for shared Nostro and settlement account processes
  • In Country Coordination for ICG BSER completeness and integrity initiatives

Experience For Head of Clearing Operations Control Team VP Resume

  • Oversee customers’ inquiries & complaints process in line with the local regulations
  • Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the department
  • Management of reconciliation functions for Global Reconciliation
  • Improvement of efficiency and quality standards across Recs function
  • Consult and provide support on new business, client service and product development opportunities
  • Active participation in the Global Recs program to ensure standardized procedures across all sites
  • Risk/control reporting, the provision of support to regulatory and bank policy implementation and governance process change, this requires co-ordination across internal operations and control groups within the Bank

List of Typical Skills For an Operations Control Resume


Skills For Operations Control Analyst Resume

  • Project and time management skills, with the ability to work effectively in a cross-functional environment
  • Develop and maintain strong working relationships with the 2nd and 3rd line teams ensuring a joined up three lines of defence model is operating effectively
  • Strong communication skills (including verbal and non-verbal)
  • Good numerical and analytical skillsPeople who applied for this job also applied for
  • Excellent data analysis, recommendation and resolution skills
  • Strong Attention to Detail / Analytical and Research Skills

Skills For Operations Control Manager Resume

  • Excellent organisational skills and a proactive attitude
  • Excellent desktop and software skills – including Excel, Word, PowerPoint and SharePoint
  • Outstanding oral/written communication skills, facilitator
  • Demonstrates a strong understanding of operational practices and techniques and governing regulations
  • Demonstrated experience in managing customer and stakeholder issues in a regional context

Skills For Depository Operations Control Resume

  • Organizational skills to prepare departments for Audit, Peer and Conformance reviews
  • Organizational skills to coordinate self-assessment processes for multiple geographies
  • Proven Customer contact experience
  • Strong operations, controls and execution skill
  • Microsoft skills Word, Excel and PowerPoint
  • Work independently and communicate timely and effectively

Skills For Operations Control Associate Resume

  • Collate and validate evidence for closure of all error actions and CSA actions
  • Extensive skillset in Microsoft Office tools (PowerPoint, Word, and Excel)
  • Developing effective working relationships with off-shore OCMs and working to ensure a consistency of approach
  • Seeking a highly motivated and high-performing individual with a proven ability to deliver results in a dynamic global operations organization
  • Ensuring effective back up and Supervisory controls across various time zones supported
  • Ensuring appropriate peer engagement with oversight to incorporate Best practices and effective management and escalation of reconciliations breaks
  • Think strategically, demonstrating thought leadership whilst being capable of translating concepts into effective implementations

Skills For AML Operations Control Manager Resume

  • Business level English capability, strong reading and writing in Japanese
  • Perform training for country ICG Operations Units staff on risk and control concepts, processes, tools, and on effective issue self-identification and testing
  • Experience using other synthetic and real-time monitoring tools (agent-based and agentless)
  • Knowledge and experience administrating and troubleshooting Windows & Linux servers
  • Demonstrated results in delivering material success and results in terms of budgetary management, cost reduction and financial planning
  • Experience facilitating training and the ability to speak in front of large groups
  • Experience working in a Quality Assurance role
  • Experience in delivering procedural updates and changes
  • Previous experience of creating reports and MI

Skills For Bank Operations Control Mgr Resume

  • Demonstrated understanding of Voice/Telephony networks
  • Experience with ITIL framework including but not limited to certification
  • Experience in a Client OnBoarding area or the relevant operations function
  • Work experience in banking
  • In-depth knowledge of the Currency reporting procedures and processes (1 to 2 years experience)
  • Foster and promote Northern’s commitment to a strong risk management culture by developing a control mindset within the business
  • Demonstrated results in delivering successful quality and activity control process across multiple functions and /or geographies

Skills For Operations Control Specialist Resume

  • Strong awareness and understanding of Wework internal control and operation risk environment
  • Manage training, set SMART objectives, deliver reviews, coach, and cultivate an environment of technical skill development and career growth
  • Experience working w/ NICE
  • Experience resolving customer complaints and escalations
  • Experience using the NICE system
  • Coaching experience
  • A culture that is team-oriented, rewarding of good work, and focused on career development
  • Effective escalations of controls related issues

Skills For IT Operations Control Specialist Resume

  • Experience and ability to navigate various bank systems (interact, BOSS, imageview, First, etc.)
  • Understands and identifies problems, analyse and help to identify the appropriate solution, classify and prioritise problems
  • Build a strong, successful, motivated team
  • Opportunity to get valuable experience from fast changing environment
  • Continually update clients and Bell’s internal senior management and executive staff on high priority situations
  • Experience in financial services (Specifically, control departments, middle office, back office)
  • Able to manage and deliver on multiple streams of work concurrently with a strong sense of ownership and responsibility
  • Previous relevant risk and control experience, with knowledge of the business/product an advantage
  • Previous relevant risk and control experience

Skills For CIB Operations Control Manager Resume

  • Qualifications / Experience Requirements
  • Establish targets to measure service quality & effectiveness against appropriate benchmarks
  • Liaison with Operations units and effective follow up and escalation of recs breaks
  • Facilitate and validate month end Key Risk Indicators & etc
  • Experience in areas related to operations, specifically in consumer banking

Skills For Head of Clearing Operations Control Team VP Resume

  • Work experience in a Banking environment is required (1-2 years)
  • Strong operation related business awareness(FM, Security, EHS, Vendor mgt etc)
  • Teller transaction experience helpful
  • Opportunity to work with a high size team and gain experience in Consumer operations practices
  • Experience with multiple Consumer software applications
  • Set priorities and organize own work

List of Typical Responsibilities For an Operations Control Resume


Responsibilities For Operations Control Analyst Resume

  • Intellectual curiosity and strong critical thinking skills with the ability to navigate complex regulations and implement sustainable solutions
  • Proven ability to effectively analyze data, research information and make informed decisions
  • Experience in financial services environment with exceptional accounting and analytical experience
  • Experience in a financial services operations environment with exceptional accounting and analytical experience
  • Demonstrated customer service & research experience

Responsibilities For Operations Control Manager Resume

  • Sophisticated communication and presentation skills, with confidence and presence at all levels of the business hierarchy
  • Experience with Risk Processes
  • Fraud or Investigations Experience
  • Good team player, enthusiastic, and committed
  • Work under pressure, meet deadlines, navigate change, and prioritize daily
  • Proven ability to create and deliver business results

Responsibilities For Depository Operations Control Resume

  • Able to operate across geographies and time zones to deliver results in a truly global organization
  • Experience with Fraud and Research
  • Operate standard office equipment and use required Microsoft Office (Excel, PowerPoint, Outlook) and other software applications
  • Reviewing operational incident reports for accuracy and completeness; maintaining a repository of incident reports; and driving agreed actions to closure
  • Rigorous QA testing that focuses on key controls; the elimination of control gaps and redundancy and meeting requirements for control substantiation
  • Managing within a contact center handling both Inbound and Outbound calls

Responsibilities For Operations Control Associate Resume

  • Run and maintain an Access database responsible for sending notifications, tracking activity
  • Oversight of privacy processes within the department including the coordination of the annual privacy reviews, and privacy mailings on an on-going basis
  • Risk management & Regulatory exposure – ideally within insurance, broking or underwriting environments
  • Insurance / Reinsurance sector, including broking environment desirable
  • Maintain and track company and client obligations to ensure timely and accurate processing [to comply with Regulatory and internal requirements]
  • Inform client service teams of requirements and processing Buy-Ins /Sellouts
  • Adapt to an ever changing risk environment

Responsibilities For AML Operations Control Manager Resume

  • Associates responsible for the parking costs (multiple options)
  • Work closely with other business areas to ensure involvement and understanding of new business and regulatory developments
  • Highly flexible and adaptable to a changing environment
  • Loss Capture System reporting for GCG Operations - UAE and Bahrain
  • Provide full support on the G4S systems for finance and scheduling
  • Complete RTW interviews via telephone for employees following periods of absence
  • Full oversight and supervision of the processing and productivity of the department
  • Ensure all staff have an understanding of and are also in compliance with all statutory and Compliance directives and policies

Responsibilities For Bank Operations Control Mgr Resume

  • Proactive reviews – Design, plan and execute proactive review schedule for the year including
  • Computer competency – working with MS Office
  • Demonstrable proficiencies using Microsoft Office tools for analysis and presentations required
  • In a banking or services/operations environment
  • Between 3 and 5 years or more years in a banking or services/operations environment
  • Monitor and challenge line management on the control environment
  • Monitor implementation and coordinate audit issue resolution
  • Thorough knowledge of AC theory and power flow; Proficient knowledge of Microsoft Office software, OSI PI, and database development and management
  • Understand and interpret impact of policy and procedural changes, as well as ability to identify and convey potential problem areas

Responsibilities For Operations Control Specialist Resume

  • Teamwork - Creates and/or contributes to an environment of collaboration and mutual responsibility (e.g. effectively influences others to gain cooperation and address issues; initiates and is responsive to requests from other LOBs, regions, all risk domains etc.)
  • Lead by example and is an effective role model (e.g. takes the lead and actions reflect an appropriate level of independence; demonstrates the ability to initiate and effect change and continuous improvement)
  • Business and Industry Knowledge – Demonstrable knowledge and experience of auditing complex financial institutions. Good technical knowledge of regulatory requirements, with exposure to capital markets, custody and trade products are desirable
  • Loss/Gain Event Management- Work with Ops mgmt to ensure all events are properly: assessed; documented; supported; and CAPs developed (present to senior mgmt and Independent Ops Risk). Ensure the Bank’s Ops Risk Loss database (EDCS) is appropriately updated & perform all required reviews/approvals
  • Develop and monitor RCSA Issues, Action Plans and Risk Acceptances
  • Manage relationships with internal and external audit partners and any scheduled Compliance and internal Audit reviews, ensuring timely escalation of any concerns or potential issues to Senior Management
  • Participate and execute on global cross-Derivative Operations control initiatives

Responsibilities For IT Operations Control Specialist Resume

  • Contribute to Derivative Operations Control Forums, both local and global
  • Global Markets operations’ Internal Control plans follow-up
  • Work with business partners daily to problem solve and ensure regulatory requirements are met
  • Self motivated, able to manage own time and know when to escalate
  • Proficient in MS Office Programs: Excel, Access, Word, etc
  • In Operations/Compliance related field

Responsibilities For CIB Operations Control Manager Resume

  • Detail-oriented to ensure accurate execution of work
  • Team Player who is self-motivated
  • Independent completion of various control reports on a monthly, quarterly, and annual basis. Responsible for the presentation of findings to the Sr. Leadership level within Group Insurance
  • Responsible for the execution of various monthly and daily controls within the department including approvals, transactional review and other compliance required reporting
  • Serves as the subject matter expert and provides leadership for compliance reviews, Risk Control Self Assessments, and control processes within the department
  • Has responsibility to maintain a strong control environment within the department and takes an ownership mentality when implementing process changes to ensure sustainable controls are in place

Responsibilities For Head of Clearing Operations Control Team VP Resume

  • Serves as the departmental contact for the regulatory alert process. Responsible for reviewing, interpreting, and partnering with legal and compliance to implement process changes that impact the Group Universal and Group Variable Universal Life business
  • Independently assesses and implements process changes that meet all regulatory and compliance requirements
  • Communicating with internal customers. Communication typically relates to complex scenarios where the position is looked upon to provide input and guidance to leadership to make business decisions
  • Proficient in Microsoft office applications such as Excel, Word, and PowerPoint
  • Tax Refund analysis and approval
  • Be self-directed and flexible
  • Other commute options available

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