Practice Operations Resume Sample

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Quincy Tillman
67060 Ryan Oval,  San Francisco, CA
+1 (555) 778 8935

Work Experience

Manager, Practice Operations
03/2018 - PRESENT
New York, NY
  • Works collaboratively with Chief Administrative Officer, Medical Director, Chiefs of Staff, Physician Site Director and the Director of Site Operations to ensure an integrated system for delivery of care
  • Assists in the mentorship of physicians in collaboration with the Chief of Staff and the Medical Director
  • Provides monthly reports to the Director of Site Operations, Chief of Staff and others as requested of operational efficiencies, financial status, and employee relations, per Standard Work
  • Coordinates maintenance, staffing and environmental services for the medical office in concert with the site coordinator/leads
  • Facilitates conflict resolution with patients regarding physicians, attorney requests, billings, and health plans as necessary
  • Functions as direct council to the site coordinator/leads for all administrative issues (patient/staff concerns, complaints, physicians)
  • Assists the Chief Administrative Officer in the development and implementation of strategic plans and programs in the medical offices
  • Actively participates in Heritage Executive Management Team activities, including meetings and committees; contributes to the collective decision-making process of the executive team
  • Collaborates with the Chief Administrative Officer and the Integration Delivery Committee in the planning and implementation of the operational activities involving space allocation, remodeling, and construction
MGR, Practice Operations
11/2015 - 02/2018
Phoenix, AZ
  • Participates as directed by the Chief Administrative Officer in acquisition and growth initiatives, including investigations, evaluations, and negotiations in accordance with corporate goals
  • Ensures medical office administrators are maintaining compliance with all OSHA regulatory guidelines
  • Provides monthly reports to the Chief Administrative Officer of operational efficiencies, financial status, and employee relations
  • Provides quarterly reports to the Board Operating Committee of operational efficiencies, projects, and areas of concern
  • Four or more years of progressive and hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and finance
  • Interview, select, train, supervise, evaluate, counsel, and recommend termination of assigned employees
  • Coordinate Accounts Receivable Management to ensure maximum reimbursement
  • Investigate, resolve, and document resolution of patient complaints. Monitor trends in government and non-government regulations related to Managed Care and third-party reimbursement to ensure practice programs are in compliance
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading
Practice Operations
10/2010 - 09/2015
Boston, MA
  • Experience: 5 years prior healthcare managerial experience in a large multi-specialty physician group
  • Training: Ability to create, apply and manipulate data and information in Excel and Microsoft Word
  • Supervise front end operations of the revenue cycle across all Community Practices with focus on patient registration, appointment scheduling, eligibility, charge capture, and site-based charge entry. Using performance standards related to these functions routinely evaluate practice performance. Provide direction to practice coordinators and staff to improve performance on these measures
  • Working with the Manager of Patient Accounts and the Manager of Financial Operations monitor claim process at the practice and work with staff to improve performance. Identifies, disseminates, and educates physicians and practice staff on third party billing policies as evidenced by billing and AR trends
  • Coordinate the operational aspects of integrating new practices into NEMG including
  • Coordinate IT functions and services at the practice sites. Develop working knowledge of operation processes from scheduling to dropping a clean claim, including but not limited to, all of NEMG and delivery network databases and how that information flows through practice management system
  • Assures that physician-billing activities are in compliance with third party rules and regulations i.e. authorization, pre-certification
  • Assists in the recruitment, orientation and training of new staff who utilize the practice management system applications of registration, scheduling, eligibility, charge capture and site based charge entry. Provides on going training and retraining to staff on practice management system
  • Manages medical and office supply vendor relationships including some ordering and tracking of supplies


University of Phoenix - Shreveport-Bossier Learning Center
2004 - 2009
Bachelor's Degree in Business

Professional Skills

  • Decision making, time management, and analytical skills
  • Financial skills necessary to manage budgets and appropriately control expenses
  • Employee engagement and satisfaction with the skill building programs
  • Strong knowledge of Value Based Programing
  • Strong customer service focus for both patients/family and providers in the clinic
  • Demonstrates initiative and leadership qualities
  • Prioritize and pursue multiple tasks in tandem

How to write Practice Operations Resume

Practice Operations role is responsible for interpersonal, government, events, travel, insurance, security, recruiting, integration, training, finance.
To write great resume for practice operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Practice Operations Resume

The section contact information is important in your practice operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Practice Operations Resume

The section work experience is an essential part of your practice operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous practice operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular practice operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Practice Operations resume experience can include:

  • Participates in appropriate seminars and in-services and maintains knowledge of medical billing and practice management best practices. Serves as interim practice coordinator
  • Create, edit, and distribute internal communications promoting the CFO Organization and Office Managing Partner (OMP) initiatives, including employee engagement, events, and Human Resource initiatives
  • Excellent verbal and written communications skills and ability to manage a variety of multiple assignments with tight deadlines
  • Demonstrated ability to work effectively with physician leaders, senior management and employees at all levels
  • Experience working in a clinical setting of 3+ Providers
  • Experience leading a change effort over a broad number of people

Education on a Practice Operations Resume

Make sure to make education a priority on your practice operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your practice operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Practice Operations Resume

When listing skills on your practice operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical practice operations skills:

  • Proven communication, people management, stakeholders management and leadership skills
  • Demonstrated experience in planning and managing at strategic and operational levels required
  • Prior experience in, or knowledge of, Improving Performance environment such as Toyota Lean, Six Sigma, etc
  • Represent clinic effectively at institutional level meetings and with outside entities
  • Seeking Experienced Manager with the ability to work well with a large corporate client
  • Extensive experience (8+ years) in managing diverse training and learning solutions for multi-functional domains

List of Typical Experience For a Practice Operations Resume


Experience For Manager, Practice Operations Resume

  • Meets customer service goals through effective management of access points
  • Up to 20% travel required, primarily in state
  • Consistent demonstration of a commitment to quality, customer -centeredness, productivity and process improvement
  • Possession of excellent leadership, team building and problem-solving skills, along with a strong ability to take initiative and use data to drive performance improvement
  • Knowledge of the Patient-Centered Medical Home (PCMH) model, strategic planning and change management
  • Direct supervisory responsibility of a team of 7+ employees

Experience For MGR, Practice Operations Resume

  • Maintain BLS as defined in area of practice
  • LEAN Six Sigma Green Belt within 1 year of employment required
  • Manages patient access to meet practice revenue/encounter targets
  • In conjunction with finance, develops office operating budget, assesses needs for capital equipment, monitors expenses and takes corrective action as needed. Maintains practice over head to establish financial target
  • Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion

Experience For Executive Director, Practice Operations Resume

  • Directs practice changes required due to the addition or loss of physicians. Could include manpower planning, site relocation, correspondence to patients & payors, and coordination with other PPG and PHS departments
  • Records physician CME, vacations and LOA/sick time. Maintains records of staff continuing education and certifications
  • Upholds a professional appearance and demeanor within the office
  • Assists the Vice President, Operations with various special projects designed toward supporting and achieving corporate goals and objectives as determined by all ProMedica regions
  • Attends all regularly scheduled office manager meetings/seminars and accurately communicates information to staff and physicians in a timely manner. Meets with director of operations and/or clinical services, or CBO trainer as needed. Conducts physician/staff meetings on a regular basis
  • Participates in available professional activities and continuing education programs
  • Accountability and responsibility for employed physician practice management including
  • Oversee all practice administrative, business and clinical functions and ensure the team is meeting all relevant practice metric goals, including but not limited to

List of Typical Skills For a Practice Operations Resume


Skills For Manager, Practice Operations Resume

  • Intermediate to advanced computer skills in MS Office suite (or similar programs), especially Excel and Word
  • Experience in working in large / international companies
  • Extensive experience (8+ years) in managing multi-functional process improvement projects internal to the organization or for external clients
  • Private physician practice experience
  • Two years of health care experience, to include one year in a lead or supervisory role
  • Experience in physician practice management
  • Understanding of ambulatory practice management, physician office and/or clinical operations including appointment scheduling and registration
  • Manages and maintains reports, participating/coordinating benchmarking and data collection to support quality, service, risk and medical expense reduction

Skills For MGR, Practice Operations Resume

  • Support the creation of leadership presentation materials, including slide decks and talking points
  • Oversee practice communications and ensure that practices are not only receiving information, but purposing it to improve performance
  • Assists in the hiring, interviewing and discipline process. Completes the performance evaluations of employees
  • Implements successful collection procedures for outstanding balances and past due accounts. Holds staff accountable for meeting appropriate goals
  • Analytical ability to evaluate practice metrics and make recommendations to improve operating procedures
  • On time training delivery
  • Continuous improvement of the training program
  • A “can do” attitude, showing initiative, and willingness to adapt to change

Skills For Executive Director, Practice Operations Resume

  • Use initiative. Be proactive and act diligently when addressing issues
  • Actively participate in creation, development and strategy of communication plans and knowledge sharing across business groups
  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook and social media platforms
  • Participates in physician recruiting and retention in support of all owned or managed practices in ProMedica Health System regions
  • Mature judgment and a high level of motivation and professionalism
  • Knowledge of third party insurance and accountable/managed care concepts
  • Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP
  • Establish clear job expectations for each Associate’s position, monitors job performance, review and follow up daily

Skills For Manager Practice Operations Resume

  • A passion for patient care
  • Anticipate and react calmly to emergency situations
  • Manages the daily operations of the practice (physician & staff scheduling, registration, insurance verification, and charge capture, etc.) including the development, implementation, and maintenance of department policies and procedures. Interprets, implements, and educates staff on the practice and Health System policies and procedures
  • Manages employee attendance, productivity, and other performance markers. Provide on-going training for new and existing staff on tasks, procedures, and systems. Provides feedback on job performance and makes recommendations. Manages staff from hiring to employment separation while supervising staff and completing performance reviews
  • Monitors staffing levels in relationship to workload and makes adjustments. Routinely compares current staffing levels to national recognized benchmarks. Meets regularly with the staff and physician to solicit their input and inform them of practice issues or concerns
  • Continuously evaluates operations, identifies problems, needs in daily rounds, and implements process improvements that reduce or eliminate waste and increase efficiency, quality, safety, and satisfaction
  • Prior healthcare or medical office experience required
  • Experience Associated with Progressive Responsibility Required
  • Relevant Experience Associated with Progressive Responsibility

Skills For Director / Practice Operations / PA Resume

  • Establishes and maintains appropriate measures to ensure the safety and security of patients,employees, facilities, and equipment
  • Ensures problems, patient complaints, and regulatory violations are properly reported, investigated, and appropriate action is taken to resolve the issue within the requested time frame. Responsible for appropriate internal controls including cash management
  • Consults with the Billing department to review accounts receivable, edits, rejections, charge corrections and other factors influencing collections. Takes corrective action in the practice to improve collections and ensure financial stability
  • Manages accounts receivable and accounts payable functions and ensures the process runs smoothly. Monitors inventory of supplies, reconciles, and reorders; reconciles the purchase order process as requested. Works with the Legal to ensure vendor contracts and all agreements are reviewed and executed
  • Manages the fiscal requirements including the development and managing of the practice budget. Collaborates in creating, forecasting, developing, and managing capital/operational budgets. Manages monthly and quarterly progress on defined practice and Health System goals and objectives
  • Presents monthly financial results to physicians and others as requested. Points out financial strengths, explains variances to budget, highlights areas of concern, and recommends and implements corrective action as necessary
  • Manages and maintains reports, personnel records, licenses, and permit renewals for the office and/or MCHS
  • Ensures survey readiness of the practice, customer service, and optimal financial performance. Serves as resource in support of Health System strategic growth initiatives, program enhancements, service expansions, and improvements

Skills For Global Practice Operations Manager Resume

  • Participates on teams, committees, and special projects both internal and external to the organization to improve its operations and processes in order to meet MCHS goals
  • Assists PSA Leaders in the development of business plans and/or proposals. Reviews and analyzes statistical data to enhance productivity and use the results to expand practice services
  • Three years practice management experience in a large multi-specialty group of physicians that included management responsibility of all operational areas including finance
  • Relevant Experience Associated with Progressive Responsibility
  • Take initiative and exercise independent judgment, decision-making, and problem solving expertise
  • Work with all levels of management and colleagues within the organization and the system office as well as external customers utilizing good listening skills and interpreting end users’ needs
  • Supervisory or managerial experience required
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required
  • Proficiency in Microsoft Office and EMR’s

Skills For Practice Operations Director Resume

  • Position requires the ability to thoughtfully and positively influence, lead, and manage change
  • Demonstrated business acumen; able to assess financial implications of decisions and actions; able to understand how strategies and tactics work in physician practices and impact NPS
  • Experience with Physician Practice EHR
  • Effective handling of conflict and resistance; able to make a difference for patients; fosters positive relationships between physicians and staff; facilitates integration of business and clinical cultures
  • Practice/operations leadership experience
  • Influence, collaborate, and build strong relationships with executives, physicians, vendors, and cross-functional teams
  • Strong knowledge of value-based payment structures

Skills For Director of Practice Operations Resume

  • Proactively seek opportunities to improve clinic operations and patient care experience
  • Work within a team setting with several direct reports
  • Clearly convey expectations to staff, follow up and remedy issues quickly
  • Avoid reactive decisions and actions and make decisions in best interests of larger group enterprise
  • High level of professional and ethical conduct
  • Drive to measure and achieve results

Skills For Associate, Practice Operations Resume

  • Identify or resolve day to day problems related to the supervision of employees or clinic workflows and to determine appropriate corrective course of action
  • Develop and implement processes to respond to the concerns of patients, providers and staff
  • Exercises appropriate judgment and assumes responsibility for decisions, consequences and results which impact people, expenses and the quality of services within the ambulatory setting
  • Maintain a communications calendar, support and contribute to annual reports, and lead the social media strategy for the OMP and CFO Organization
  • Collaborate with the Events and Meetings teams to support the development and execution of events for the Montvale Campus
  • Maintain and update team document management systems and work with the events team on website creation for campus events
  • Build relationships, collaborate, motivate and influence individuals within a matrix organization and succeed in a fast paced environment
  • Oversee the Population Health Managers to support practices in understanding the data related to their populations, identify opportunities for improvement in conjunction with larger Quality initiatives and help the practices (physicians and office managers) understand how their operations need to change to support population health
  • Work with clinical leadership to support a pod based structure and help to develop physician and practice leaders within these pods and practices who can drive the change effort

Skills For Director, Practice Operations Resume

  • Oversee development of models with target practices and then establish exportable toolkits that can be re-purposed by other practices across the network
  • Partner around physician alignment through a scalable method for working across multiple practices to support practice re-design around priority areas, through rapid PDSA (Plan Do Study Act)
  • The position also reports to and works closely with the Provider Network Management, Platform Solutions, Quality, Clinical Operations and Analytics teams, to identify key clinical measure and initiatives
  • Oversee the EMR integrations with the practices to ensure that EMR data is being properly extracted and then as we evolve that critical data from Identifi is being repurposed into practice operations
  • Support the integration and launch of new populations to the practices, working closely with payer partnerships and business development to insure that as new lives are brought on the platform, the practices are ready to receive them
  • Align closely with Quality Committee to ensure that operational and communications resources are deployed against highest priority clinical initiatives
  • Progressive leadership experience in the healthcare industry

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