Operations & Administration Resume Sample

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Alf Ortiz
1524 Judge Meadow,  Los Angeles, CA
+1 (555) 382 3952

Work Experience

Manager, Operations & Administration
06/2015 - PRESENT
New York, NY
  • Manage the administration team resources consisting of administrators, receptionist, immigration PRO and drivers
  • Responsible for Office Functions, maintenance, and logistics
  • Foster relationships with Government Departments
  • Manage insurance policies, liaison with insurance providers
  • Manage the Office Lease Agreement and relationships with the Office landlord
  • Manage immigration portfolio
  • Provide intelligence on market development and project opportunities to the OCM
  • Provide support to the Finance Manager on debtor management and follow up
  • Build strong relationships with Client procurement departments, manage relationships and invoicing
Administration & Operations Analyst
09/2012 - 12/2014
San Francisco, CA
  • Strong Government Authority relationships
  • 3 – 5 years of experience in crafting unique sales/marketing programs
  • Efficiently handles all inquiries/requests received from key relationship parties related to operational procedures and related admin
  • Establishes/reviews escalation protocols to ensure all outstanding issues are resolved efficiently
  • Coordinate and maintain the center’s facilities and security access with SAP GFM (Global Facilities Management)
  • Coordinate and support Center’s Internship, PhD scholar and other research and academic programs
  • Technical Support – liaise with IT team to ensure timely provision and/or coordination of technical support to Pretoria and KZN offices
  • Work with IT team in-country, regional and HQ to ensure robust network administration including new user e-mail set-up, network account set-up etc
Operations Administration Assistant
08/2007 - 04/2012
Philadelphia, PA
  • Prepare Arabic Translations
  • Managing the bank guarantee process
  • Work closely with the People Managers to assist with various commercial matters
  • Proven experience of at least 10 years or more and a sound understanding of current UAE legislation etc
  • Experience in working in an international consultancy, including Middle East experience
  • Strong written and verbal skills both English and Arabic (is mandatory)
  • Strong knowledge of UAE licensing requirements


Clark University
2002 - 2006
Bachelor's Degree in Management

Professional Skills

  • Strong and demonstrated skills using MS Office suite and other business software systems, such as Workday or Oracle
  • Strong analytical experience, including budget development, required
  • Technology savvy with experience selecting and overseeing software installations and managing relationships with software vendors
  • Valid drivers license for hosting donors and supporting special events
  • Lead planning sessions, prioritize, and coordinate such initiatives (including BCP) with operations and IT to ensure successful project implementation
  • Experience handling sensitive confidential materials
  • Experience in HR & Recruiting would be advantageous

How to write Operations & Administration Resume

Operations & Administration role is responsible for events, research, payroll, security, auditing, recruiting, procurement, training, finance, retail.
To write great resume for operations & administration job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations & Administration Resume

The section contact information is important in your operations & administration resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations & Administration Resume

The section work experience is an essential part of your operations & administration resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations & administration responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations & administration position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations & Administration resume experience can include:

  • Liaise with IT to identify areas where users can be trained to improve computer literacy and security as well as assist users as needed in trouble shooting IT issues
  • Responsible to ensure optimal internet connection in the two office in Pretoria and KZN with minimal downtime, adequate speeds and liaises with vendors regarding all Internet equipment and systems issues
  • Excellent communication skills: oral, written, and in presentations
  • Advanced computer skills – we work on Macs
  • Develop and maintain trust as well as excellent working relationships across the campus required
  • Excellent track record in grants management

Education on an Operations & Administration Resume

Make sure to make education a priority on your operations & administration resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations & administration experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations & Administration Resume

When listing skills on your operations & administration resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations & administration skills:

  • 18 - 36 months management experience, including budgeting and human resources
  • Effective screening, selection, offer closing etc
  • Experience in the area of HR & Recruiting would be advantageous
  • Three years’ experience in a health care setting
  • Strong in organization, planning, collaboration and execution
  • At least four years of broad financial and operations management experience

List of Typical Experience For an Operations & Administration Resume


Experience For Manager, Operations & Administration Resume

  • Prepare, organize and follow up on meetings (taking minutes, tracking and monitoring action items)
  • Enjoy a fast paced environment,
  • Able to problem solve, troubleshoot issues and develop new processes as needed
  • Able to work goal-based deadlines
  • Excited to learn new things
  • Disposition relating to trade payments and KPI’s. Initiate communication (current and pro-active) with appropriate process partners to correct root causes, prevent re-occurrence and streamline processes

Experience For Administration & Operations Analyst Resume

  • Main focus of the role is to provide team-level operations support to the ICN Singapore location and teams including facilitating and planning of team’s training requirements, on-boarding experience, team’s Employee Engagement and Leadership Trust activities, team building and bonding events
  • Regularly coordinate and maintain the center’s facilities and security access with SAP GFM (Global Facilities Management)
  • Other tasks as requested by Operations Manager and Operations Supervisor
  • Highly collaborative with a friendly and positive attitude
  • Co-ordinate meetings for Management team and assist team members
  • Administrative and operational support (e.g. requisition creation & closure, posting publication & withdrawal, interview scheduling, applicant tracking system maintenance, onboarding sessions scheduling, back-ground checks etc.)
  • Coordinate and interact with executive assistants inside and outside SAP as a regular part of the job
  • Proactive and Self-motivated with ability to work independently within a complex and high-pressure environment
  • Printer, fax machine

List of Typical Skills For an Operations & Administration Resume


Skills For Manager, Operations & Administration Resume

  • Dealing with day to day queries (e.g. pay, attendance, policy guidance) and where necessary directing this to the correct path for resolution
  • Managing our time and attendance system, ensuring our people are paid correctly and we have no payroll defects
  • Supporting the Operations team with all administrative tasks to assist with the successful functioning of the department
  • Creating and populating spreadsheets to track and report data efficiently
  • Assisting with ongoing projects and process development within the Operations Department

Skills For Administration & Operations Analyst Resume

  • Investigating discrepancies in tour budgets and supplier invoices
  • Coordinating the delivery and return of contracts and SOP’s to suppliers
  • Assisting CEOs (tour leaders) with support of funds on tour
  • Responsible for processing and tracking supplier invoices
  • Regularly following up on outstanding invoices

Skills For Administration & Operations Manager Resume

  • Office Equipment, including printers, fax machines, mail machines, etc
  • Motivate others to meet standards and goals by leading through example required
  • Coordinate and maintain training requirements and execution for the team
  • Business & Financial Insight
  • Manage the creation, amendment and deletion activities of all Material Master data within the global Master Data Administration team
  • Develop, co-ordinate and deliver training to the Global Master Data Administration team and other regional or local master data administrators as appropriate in line with approved changes to processes or systems

Skills For Operations & Administration Specialist Resume

  • Ensure that all documentation is updated in line with any business changes to data management processes
  • Manage the Master Data Incident IT support process and ensure resolution within agreed SLAs
  • Monitor data completeness and accuracy through weekly and monthly KPI, Global Core compliance and data quality reports, to drive improved data integrity
  • Ensure that key data is validated on a monthly basis to align to the continuous improvement process and ensure master data accuracy and compliance with global data standards to the required and agreed accuracy rates as per SLA with data customers and users
  • Drive data cleansing activities to proactively identify missing or incorrect material master data and put corrective actions in place
  • Ensure all data errors are resolved by the relevant department in a timely manner within the stated SLA timelines to minimise any adverse impact on planning and systems use
  • Complete Business Impact Assessments for all Master Data changes / change requests for the Global Master Data Administration team

Skills For Director of Administration & Operations Resume

  • As a master data knowledge expert, contribute to global, regional and local MDM projects as required on behalf of the Global MDM Administration organisation and drive implementation of approved changes into BAU as applicable
  • Coordinates and maintains the department’s Global Business Continuity Plan
  • Coordinates and maintains the Global AML/ATF Business Continuity Plan as per Scotiabank’s standard requirements
  • Prepares and submits Finance status report to SVP and VP’s as required
  • Understand and translate accounting concepts to – and to effectively collaborate with — programmatic and fundraising colleagues who do not necessarily have finance backgrounds

Skills For Operations Administration Assistant Resume

  • Good IT literacy (Microsoft Office, specifically Excel, HR systems e.g. PeopleSoft)
  • Someone who can work without close supervision, multitask, organise and prioritise workloads and meet strict deadlines
  • Dedication to the mission of NCVLI
  • Knowledge of internal systems at SAP (such as ISP, CSS, SAP Corporate Portal, JAM) would be advantageous
  • Fluency in English required (both verbal and written communications)
  • The ability to maintain the highest standards of confidentiality in all aspects of work and be a trusted and professional ambassador for HR and Leadership team

Skills For Operations Master Data Administration Team Lead-eemea Resume

  • A resourceful individual, flexible in approach and who is comfortable provide additional discretionary effort when the team is in need
  • Collaborate with the President of WPM and the IT, Finance, Compliance and Legal, and Human Resources functions for successful completion of business initiatives covering a broad range of functions with a particular emphasis on business process improvement
  • Management and oversight of establishing policy and process, including investor communications, RFP and marketing collateral preparation, regulatory, financial, and tax operations and reporting
  • Remain current and be recognized as a thought leader with regard to developments in the accounting, tax and regulatory environment and issues relevant to private markets funds and funds of funds
  • Communicate with current and prospective investors to address issues and questions and represent the private markets division to convey the strength of the private markets operations infrastructure
  • Effectively communicate the goals and objectives of WAI and WPM management to relevant team members
  • Supporting HR and management on a wide variety of people related topics and projects including support for engagement activity
  • Recruiting, training and developing the team to achieve daily SLA’s

Skills For Manager of Administration & Operations Resume

  • Work with the WPM investment team and coordinate the business and operations due diligence process for investments
  • Bring a client-focused perspective to the operations function, driving tight coordination between client service and operations to ensure flawless execution with regard to marketing, onboarding and reporting
  • Establish and manage strong relationships with critical outsourced partners including, but not limited to, custodians, administration systems vendors, data/content providers and professional service firms
  • Lead, coach, supervise and develop staff as required; utilize outside resources as appropriate
  • Oversee and manage business continuity and planning disaster recovery processes. Ensure that the business would be operational as required in the event of an emergency

Skills For Manager, Operations Administration Resume

  • Handle challenging situations with tact, diplomacy, confidence and grace required
  • An international, dynamic entrepreneurial work environment
  • 4 weeks of vacation, 8 paid holidays per year
  • Write clearly and succinctly required
  • Interact with poise and care with individuals at all levels of the University required
  • Work on a variety of projects and attend concurrently to multiple deadlines required. High attention to detail required

Skills For Operations Administration Analyst Resume

  • People related administration and coordination tasks (e.g. new starter processes)
  • Providing accurate and timely management information, and ensuring compliance with Company process, data protection requirements and best practice with regard to maintenance of HR systems and records
  • Ensure there is proactive and superior customer service provided by IT department
  • Coordinates, oversees, organizes, and directs the clerical, office and other administrative functions of the department. Provides direction and management of the department’s administrative staff
  • Advanced Microsoft skills (Excel /Word)
  • A proven leader with the ability to manage a cross functional team and develop them for success
  • A great team player who is driven and self-managing

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