Noc Analyst Resume Sample
Javon Becker
278 Feest Crossing,
Dallas,
TX
+1 (555) 438 7508
Work Experience
Senior NOC Analyst
09/2017
-
PRESENT
San Francisco, CA
- NOC related experience
- Experience working with Java applications, including tuning, configuration, troubleshooting, etc
- Experience implementing and/or improving system and application-level monitoring tools such as Nagios, Gomez or other equivalent industry standard tools
- Excellent ability to document current requirements and enhance existing processes
- Expedite resolution and escalation of incidents and maintain accountability for timely issue resolution
- Accurately document time spent supporting multiple LOB’s. Drive resolution of incidents to minimize impact to our customers and to help ensure timely delivery on projects
- Improve the NOC documentation, processes and procedures
- Maintain operational incident data within the ITSM for external awareness reporting and internal KPI reporting
- Assist the NOC team to perform functional and hierarchical escalations as required
Linux NOC Analyst
11/2010
-
08/2017
Philadelphia, PA
- Drive accountability and faster incident resolutions. Participate in post mortem and RCA investigations as required
- Analyze existing NOC incident processes and identify additional controls and reduce the overall MTTR
- Manage major incidents and analysts in the absence of the Duty Manager
- Responsible for managing all P2 incidents whilst on duty. Act as point of contact for phone in escalations
- Logging of incidents, service requests, change and problem tickets in Remedy in response to monitoring alerts
- Assist Duty Manager in creating MIR reports to be passed to SDM’s
- Pro-actively manage daily checks ensuring availability of key systems and logging major and critical alerts
Noc Analyst
08/2006
-
05/2010
Phoenix, AZ
- Review tagged and active alerts ensuring appropriate action is taken
- Escalate issues in a timely manner as appropriate
- Responsible for ensuring that daily tasks are completed by the team e.g. PRS conference calls, LCY & NHHT morning checks. The NOC handover document is complete and accurate
- Duty Managers’ handover to be completed when performing the role of the Duty Manager
- Well organised, proactive team member who is calm under pressure and can communicate well at all levels (written and verbal)
- Conscientious individual with good attention to detail, willing to go the extra mile focused on delivering excellent customer service
- Build strong relationships internally and externally and work to demanding deadlines and targets
Education
Missouri University of Science and Technology - Engineering Education Center
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Experience in a technology based role with a broad experience across technology disciplines
- Experience in troubleshooting, problem solving, planning and/or restoring telecommunications services
- Experience working in a 24/7/365 environment working rotational shifts
- 1) Experience in a customer facing role
- Experience working in an operations center environment
- Progressive IT Network Operations Center (NOC), DataCenter or Command Center experience
- Experience with UNIX servers, Databases, Windows servers and Network related infrastructures and tools
How to write Noc Analyst Resume
Noc Analyst role is responsible for reporting, java, telecommunications, basic, administration, planning, analysis, ruby, mobile, bridge.
To write great resume for noc analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Noc Analyst Resume
The section contact information is important in your noc analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Noc Analyst Resume
The section work experience is an essential part of your noc analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous noc analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular noc analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Noc Analyst resume experience can include:
- 3) Great computer skills (Excel, Word, Outlook) and the ability to learn Network Monitoring tools as well as ticketing systems
- Experience in monitoring tools
- Shell scripting experience NICE TO HAVE
- Unwavering commitment to operational security and best practices
- Heavy emphasis on correlation, critical thinking, and team work/participation
- 2) Ability to work in a high stress environment that requires multitasking
Education on a Noc Analyst Resume
Make sure to make education a priority on your noc analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your noc analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Noc Analyst Resume
When listing skills on your noc analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical noc analyst skills:
- Experience in 1st and 2nd line support
- Experience in incident management / root cause analysis
- Working knowledge of circuit switched networking, packet switched networking, call routing, or Voice transport
- Willing and able to work any shift, including weekends as needed, and on call rotations
- Willing to work in a support function for other NOC Analysts who are managing active bridge calls (call OnCall Support, Open incident and/or problem tickets….)
- Basic network trouble shooting i.e. ping, trace route, TCP/IP, etc…
List of Typical Skills For a Noc Analyst Resume
1
Skills For Senior NOC Analyst Resume
- The ability to link and associate multiple alarms, incidents, or other notifications to a single outage and manage the escalation, notification, and documentation of an incident in an effort to support troubleshooting and resolution
- Monitor the world’s fastest, most reliable content delivery network, including thousands of servers, applications, network devices, peering and transit connections along with real-world customer traffic for some of the biggest sites on the internet, using a powerful suite of custom built monitoring tools and systems
- Perform basic systems troubleshooting and management, coordinating and escalating with appropriate teams when necessary
- Dynatrace and HP Site Scope or other similar application monitoring tools
- SolarWind or other similar network monitoring tools
2
Skills For Linux NOC Analyst Resume
- Work with the systems and network administration teams to resolve complex issues within specific service level agreements
- Continue to learn and update internal knowledge base of new content and video delivery solutions
- Knowledge in ITIL V3 Foundation an asset
- Familiarity with server hardware fundamentals
- Possession of an active Top Secret clearance
- Travel locally within the DC metro area
- Co-ordinate any shortfalls in shift cover
3
Skills For Voice NOC Analyst Resume
- Coordinate with technical support teams to resolve or troubleshoot issues
- Act as a technical support liaison between our IT teams for high level issues
- 8 month review
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