Metrics Analyst Resume Sample

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Elfrieda Wiegand
8631 Merlin Track,  Chicago, IL
+1 (555) 443 8561

Work Experience

Senior Performance Metrics Analyst
07/2016 - PRESENT
Dallas, TX
  • Prompt escalation of large spikes and anomalies in metrics data with findings from independent investigations
  • Advanced MS Excel skills (e.g. Pivot Tables, V-Lookup, etc.)
  • Advanced MS Access skills (e.g. SQL query analysis, Crosstab and/or multi-parameter queries, macros, data validation, database maintenance and supporting system integration - SharePoint)
  • Excellent MS Office skills to produce executive analysis and presentations
  • Knowledge of SQL, database query tools, and basic database design concepts
  • Demonstrated ability to synthesize and aggregate large amounts of information; derive strategic trends and insights for thoughtful, articulate point-of-views and executive-level presentations
  • Able to prepare and present quantitative information in a professional format that is easy to interpret
Metrics Analyst
09/2012 - 01/2016
Dallas, TX
  • Build effective relationships and credibility with external customers and within BDP operations and other company functional groups
  • Introduce new ways of thinking
  • Ensure that all decision making for carrier selection and other related activities take into account the utmost safety in respect to the quality of the Environment, and health of employees and contractors in which BDP interacts with on a daily basis
  • That all decision making for carrier selection and other related activities take into account the utmost safety in respect to the quality of the Environment , and health of employees and contractors in which BDP interacts with on a daily basis
  • Good communication and organization skills and a strong attention to detail are required
  • The ability to work on a team and leadership experience is strongly desired
  • Prepare and distribute assigned reports on time and with accuracy
Assistant Production Metrics Analyst
01/2009 - 04/2012
San Francisco, CA
  • Strong interpersonal skills necessary to work in a professional, cooperative manner
  • Experience in cross-functional project management with delivery accountability
  • Perform business and process analysis using the data and information provided by internal systems and outside sources. Analysis offered includes more than just the numbers. It contains observations and ideas
  • Participate on process improvement teams to determine ways to improve business processes. Ideally taking a lead role for some projects at the appropriate time
  • Provide ad hoc analytical services to assist in problem solving and in times of crisis
  • Produce reports and graphics for internal and external customers
  • Offer ideas with substance that add create value and anticipate questions and concerns


Franciscan University of Steubenville
2004 - 2008
Bachelor's Degree in Finance

Professional Skills

  • Progressive experience within IT Strong analytical skills
  • Superior analytical and creative problem solving skills. Demonstrated successes in data analysis, drawing conclusions and leading to improvement
  • Strong analytical skills with a track record of identifying potential issues proactively and formulating solutions and contingency plans
  • Strong writing, organizational, and administrative skills
  • Strong web and report development skills (e.g., VBA, Java)
  • Strong analytical and math skills with an ability to translate numbers into meaningful information
  • Strong analytical and problem solving abilities with demonstrated skill in trend evaluation development and analysis

How to write Metrics Analyst Resume

Metrics Analyst role is responsible for analytical, excel, reporting, analysis, advanced, software, database, integration, training, access.
To write great resume for metrics analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Metrics Analyst Resume

The section contact information is important in your metrics analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Metrics Analyst Resume

The section work experience is an essential part of your metrics analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous metrics analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular metrics analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Metrics Analyst resume experience can include:

  • Experience with using MS Access databases for reporting (including extensive experience with VBA)
  • Experience with using MS Access databases for reporting required such as extensive experience with VBA
  • Excel and PowerPoint skills including proficiency to review large tables of data and evaluate/report for management
  • Presentational, interpersonal, organizational, and analytical skills
  • Work with the Reports Analysts to have efficient and effective metrics tracking and reporting tools
  • Demonstrated competency in training and coaching others

Education on a Metrics Analyst Resume

Make sure to make education a priority on your metrics analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your metrics analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Metrics Analyst Resume

When listing skills on your metrics analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical metrics analyst skills:

  • Good analytical skills with an acute eye for detail
  • Advanced computer skills including Microsoft Office tools (Access, Excel) and common statistical analysis tools (e.g., Minitab)
  • Implement conceptualized metrics efficiently, effectively and in accordance with the business objectives
  • Monitoring, risk mitigation, prioritizing output of financial execution
  • Working experience with MS Access, Excel, PowerPoint, SharePoint, and Business Objects
  • Experience with defining and documenting requirements and monitoring performance

List of Typical Experience For a Metrics Analyst Resume


Experience For Business Metrics Analyst Resume

  • Experience working with reporting platforms such as Tableau
  • Experience with data gathering using tools like Infopath/Sharepoint
  • Experience with conceptualizing and creating complex dashboards
  • Experience in working with non-technical staff and translating business requirements into a finished product (i.e. forms, dashboards, etc.)
  • Builds strong partnerships with internal clients and management
  • Related work experience in data analysis, both quantitative and qualitative
  • Handle multiple tasks simultaneously and prioritize workload
  • Desired experience with Oracle, Microsoft SQL or other database tools

Experience For Diversity & Inclusion Metrics Analyst Resume

  • Support JH Excellence program by creating data files and reconciling invoices
  • Promotes understanding and management of trends resulting from the data analysis
  • Lead Attribution and Marketing Mix Modeling initiatives for assigned Division
  • Knowledge in safety reporting and regulatory compliance, and knowledge of international safety reporting/regulations
  • Provide support to the Strategic Reporting team as needs arise

Experience For Games Metrics Analyst Resume

  • Provide technical consultation and training on how to access data
  • Lead the collection, visualization, and reporting all Digital Metrics for specific Industrial Division or projects
  • Oversee report and meeting schedules
  • Perform User Acceptance Testing for compliance metrics reports
  • Create a robust reporting platform that consumes information from disparate sources seamlessly
  • Leverage technology to build and streamline metrics, reporting, and analytics
  • Support metrics analysis and forecasting

Experience For Business & Metrics Analyst Resume

  • Perform ad-hoc data analysis and reporting to support business initiatives
  • Create thorough and consistent documentation for the programs used to create routine reports and the databases/data attributes used in routine reporting
  • Establish data quality monitoring & metrics on key business data
  • Create partnerships with internal resources and leaders to drive the adoption of data-driven decision-making
  • Produce accurate and precise work, detect discrepancies and resolve discrepancies, while meeting deadlines

Experience For Senior Engineering Metrics Analyst Resume

  • Detailed knowledge business metrics analysis and reporting
  • Advanced knowledge of MS Excel such as creating complex dashboards
  • Advanced knowledge of MS Excel for creating complex dashboards
  • Identify root cause on items completed outside service standards
  • Knowledge of business and financial models
  • Manage a team at any given notice
  • Maintain and develop scripts for metrics generation
  • Understand existing monitoring systems and supporting tools in order to propose enhancements or develop new tools. Work on ticketing systems and exiting monitoring tools. Participate in testing and act as a Partner in cooperation with Production Management and Tools Teams
  • Actively involved in defining acceptance criteria and applying appropriate automation technologies to meet the short and long term goals on building efficient and simple automations

Experience For Senior Performance Metrics Analyst Resume

  • Develop, implement and monitor metrics that measure diversity efforts and outcomes within the SOM
  • Monitor progress and performs trend analysis of agreed upon comprehensive SOM metrics (quantitative and qualitative) broken down by department/center/institute and prepares appropriate reports
  • Utilize application software to create reports for CDO, Chairs, Institute & Center Directors, administrators and appropriate outside agencies
  • Develop, maintain and update databases, contact information and listservs to assist in efficient and accurate communication to a wide variety of diversity stakeholders/identity groups as determined by the CDO
  • Establish processes to collect, visualize and report benchmark data
  • Applies knowledge of statistics and procedures to interpret data
  • Manages the content and distribution of Operations reports. Works with Operations management to develop and/or enhance reporting against internal and customer metrics. Performs and maintains ad hoc reporting as needed
  • Maintains content and analyzes Operations incentive program, participating in annual review of results and alignment of metrics as required

Experience For Digital Metrics Analyst Resume

  • Identifies operational performance gaps and works with appropriate business teams to close the gaps
  • Performs post-implementation analysis of new processes that involves measuring performance against expectations and communicating findings to Operations management
  • Delivers timely results that are aligned with corporate and departmental strategies
  • Understand how to access and apply data from Adobe, Tealium, 1st and 3rd Party Data Sources, Paid Media Partners, Social Listening tools, Search Engine Optimization tools, Eloqua,, and other data sources as required
  • Develop KPI and Measurement frameworks to quantify value of Digital Marketing
  • Track and trend performance over time to show Division’s digital progress and opportunities
  • Benchmark Division’s work against internal and external standards
  • Work across company with cross-functional teams to ensure Corporate tools (e.g. Adobe Analytics, Brandwatch, etc) are configured for Division’s needs

Experience For SLA & Metrics Analyst Resume

  • Majority of the tasks entail the generation and quality control of metrics related to PV compliance as well as other key GMO/OCMS compliance metrics
  • Collaborate with internal and external partners and stakeholders to ensure metrics are reported and/or reconciled in a timely manner. Call out non-compliance to management
  • Develop and update controlled documents
  • Understand business partner data needs and deliver complex reports / dashboards
  • Perform data audits of data systems to ensure information accuracy

Experience For Operatonal Metrics & Analyst Resume

  • Gather operational metrics, analyze and provide reports for the oversight of ship maintenance operations
  • Data analysis of historical information and engineering estimates for maintenance applicable in the performance of specific maintenance work items on Navy ships
  • Gather progress reports, metrics and performance data
  • Reviews, interprets, tracks metrics and communicates analysis findings through preparing timely reports, additional research and further analysis and action plan recommendations for continued or changes to operations based on trends
  • Develops and maintains a process for generating and disseminating metric information to HR leadership, HR functional areas and the various groups who require/request information on a pre-defined or ad hoc basis. This includes designing and maintaining a repository for the information generated and disseminated for easy retrieval
  • Designs and maintains standardized templates such as dashboards, reports, presentations, etc. for specific groups/individuals. The design process details all aspects of each dashboard, report, presentation, etc. to meet analysis, forecasting, decision making, communication and other needs

Experience For Enterprise Metrics Analyst Resume

  • Innovative and creative thinking for solutioning of SLA issues and ability to employ ingenuity to develop new technical solutions for new problems as they arise
  • Excellent writing and communication skills, including ability to develop analytical documents/reports and present oral presentations to senior/executive management
  • Delegate and provide guidance to employees regarding SLA policies
  • Proficient in MS Office suite; Word, Excel, PowerPoint
  • Develop summary, detail and dashboard reports and management summaries on AXA Employee Benefits KPI’s and SLAs in a professional, concise and readable format appropriate for content and audience
  • Perform data analysis, identify data trends, generate reports, and recommend improvements to current business metric collection process. Assess new reporting requests to ensure non-redundant, reliable, and accurate information is provided to meet the business need
  • Partner with business units to define, understand and document report requirements and translate business needs into defined report requirements

List of Typical Skills For a Metrics Analyst Resume


Skills For Business Metrics Analyst Resume

  • Excellent and high-level analytical/problem solving skills and communication skills both orally and written are required
  • Strong communication skills (both written and verbal) - ability to clearly communicate quantitative analysis in actionable insights
  • Project management skills and experience, ability to be task oriented, execution driven and ability to deliver with a sense of urgency
  • Experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timelines
  • Builds productive internal/external working relationships. An individual contributor that can work effectively with peers/team

Skills For Diversity & Inclusion Metrics Analyst Resume

  • Previous experience with creating lists and managing workflows in SharePoint
  • Experienced in working with non-technical staff and translating business requirements into a finished product (i.e. forms, dashboards, etc.)
  • Previous experience with creating automated processes using Automation Anywhere
  • Demonstrated success in bringing improvement to reporting packages
  • Experience with business analysis, metrics gathering, and managing use cases and functional / technical requirements creation
  • Experience manipulating large amount of complex data and relating large datasets to each other
  • Experience implementing automation solutions that resulted in tangible business benefits
  • Experience working in headends, hub sites or an industry vendor, Tier 1 Network Operations Center within a cable MSO

Skills For Games Metrics Analyst Resume

  • Strong understanding of relational databases with SQL required
  • Experience in analytics and/or performance reporting
  • Analyze the business metrics which would help drive effective decision making of the business
  • Experience required with the following
  • Set up processes to ensure validity and data integrity in multiple databases and trackers; work with the business to ensure data quality
  • Experience in financial and/or operational roles
  • Work experience related to the technical requirements described above and in the designated area of responsibility associated with the position

Skills For Business & Metrics Analyst Resume

  • Turn data into insights that can be used to make Marketing and/or User Experience decisions
  • Experience working with reporting platforms like Tableau
  • Experience in developing and conducting presentations for different levels of management; ability to tailor presentations to the appropriate level of detail
  • Advanced Excel and SQL programming experience
  • Related experience; 4+ years supporting DOD clients
  • Related experience; 2+ years supporting DOD clients
  • Experience in Enterprise and/or IT Service Management, Advanced System Administration, database design schemas and data modeling
  • Experience with using various data visualization tools and techniques
  • Capacity to prioritize tasks and manage time during high-volumes of work

Skills For Senior Engineering Metrics Analyst Resume

  • Previous work experience in Banking, IT or Risk/Control functions in a financial institution
  • Demonstrated proficiency in SQL & Tableau
  • Sound judgement, initiative, resourcefulness, tenacity and the flexibility to operate independently in a fast-paced environment
  • Experience with performance management and operations research
  • Benchmarking support utilizing data from multiple sources and working with the functional teams to identify data needs and reporting
  • Gathering and organizing information from various stakeholders, including department heads, business partners, and executives
  • Drawing conclusions and recommendations based on analysis and presenting information to stakeholders, highlighting key movements against business targets

Skills For Senior Performance Metrics Analyst Resume

  • Reporting on various detailed business plans, including New Business, Underwriting, Compliance and sales
  • Working knowledge of Request Center and BMC Self-motivated and able to adapt to changing requirements
  • Scripting with a focus on Programming (Python, Perl, etc.)
  • Reporting on various detailed business plans, including sales, revenues and expenses in coordination with Finance
  • Creating and maintaining Key Performance Indicator (KPI) dashboards in PowerPoint and Tableau

Skills For Digital Metrics Analyst Resume

  • Gathering and organizing information from various stakeholders
  • Willing to speak your mind and make a case for your solution to a problem
  • Being a Gamer / Knowledge of the video game industry
  • Managing ad-hoc analytical projects as necessary
  • Collaborating with Risk Managers and assisting in metrics governance process LI-SC1
  • Understanding of GxP requirements and user acceptance testing

Skills For SLA & Metrics Analyst Resume

  • Support ongoing Continuous Improvement Projects by establishing / updating measurement systems
  • Practiced developing, generating, and reviewing compliance metrics
  • Knowledge of creating forms using Infopath
  • Responsible for identifying and driving business metrics gaps and/or issues to resolution
  • Knowledge of fundamental consumer research principles including research methodologies and screening parameters

Skills For Operatonal Metrics & Analyst Resume

  • Ensure daily metrics are published to management team and customer utilizing existing systems and business interfaces
  • Support Division’s efforts to use data in Marketing campaigns and tracking
  • Manage and make updates to the reporting database to reduce reporting downtime and data issues
  • Lead regular data analysis for identifying anomalies in on-boarding process
  • SQL & Gathering and organizing information from various stakeholders
  • Analytical - look at data and enjoy discovering the patterns within
  • Identify the performance metrics reporting process for MBPS

Skills For Enterprise Metrics Analyst Resume

  • Determines additional metrics needed for future reporting
  • Process Improvement (e.g., Lean, Six Sigma, Business Process Reengineering)
  • Responsible for identifying opportunities to improve data quality alignment across all functions
  • Homework assignment - small coding assignment
  • Knowledge of the structure and content of the English language including rules of composition and advanced grammar
  • Identify operational trends across the global enterprise and support initializing global incident management across the program’s global locations
  • Familiarity with Tableau design and reporting
  • Increase CDG’s efficiency by automating pipelines through technology
  • Work in Agile methodology, helping to develop and measure two-week test and learn opportunities

List of Typical Responsibilities For a Metrics Analyst Resume


Responsibilities For Business Metrics Analyst Resume

  • Interact and communicate with other program personnel, government management, and senior executives in addition to interfacing with IT vendors and end users
  • Monthly and Quarterly performance metrics reporting process
  • Ensure that copies of Operation metrics are published and kept updated in shared directory
  • Define and translate report requirements from business into technical language
  • Creates meaningful weekly, monthly, and ad-hoc reporting and metrics that fulfill external client, internal line of business, and executive team needs and requirements. Coordinates development and support for new and existing reports
  • Partners with the business units and IT leadership to develop reports that provide a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Identifies, researches, and analyzes issues and specific data requests, and develops ad-hoc client specific reports and metrics as requested

Responsibilities For Diversity & Inclusion Metrics Analyst Resume

  • Conductsresearch, data analysis, budgeting, forecasting and reporting in support of business decision making, strategy and operations for Corporate Security Department
  • Develops, manages and coordinates performance and quality assessment, business process re-engineering, change management, communication and training
  • Participates in business process improvement, quality control and other initiatives and providingupdates to leadership on a regular basis
  • Given the sensitive, confidential nature of the group’s responsibilities, discretion is absolutely paramount
  • Phone screen with recruiter (required for employees, optional for contractors)

Responsibilities For Games Metrics Analyst Resume

  • Knowledge of and proficiency in Microsoft Office
  • Be detail-oriented and highly organized
  • Build relationships necessary to coordinate interdepartmental projects
  • Work on several projects at once and under tight deadlines
  • JIRA or other project management software
  • Experience with data gathering using tools like Infopath/Sharepoint required such as experience with conceptualizing and creating complex dashboards

Responsibilities For Business & Metrics Analyst Resume

  • Familiarity with U.S. Navy organizations, functional missions, environment and programs
  • Knowledgeable on MS Excel (Intermediate/VBA), Word and Power Point
  • Provide failure analysis and corrective action plans for issues/missed SLAs
  • Develop service delivery SLAs, policies, and procedures for successful ITSM/ITIL and ServiceNow implementation
  • Ensure SLA compliance with architectural guidelines and technical specifications of the ticketing systems, databases, and other applications used on the contract
  • Ensure service specification compliance and provide advice and recommendations on process best practices and identify solutions for improvements
  • Analyze service delivery trends and recommend service improvement measures
  • Perform configuration and design functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific applications (e.g. ServiceNow) and other customer systems
  • Work with clients to understand and define needs and develop and recommend solutions to meet SLAs

Responsibilities For Senior Engineering Metrics Analyst Resume

  • Work independently in a complex environment
  • Manage tasks and coordinate with others to ensure timelines are met
  • Work with government agencies and private entities to support performance maintenance contracts
  • Coordinate activities for a government agency and manage projects between various parts of the government
  • Utilize a maintenance management system (Cityworks) to track and record maintenance activities

Responsibilities For Senior Performance Metrics Analyst Resume

  • Work with team members/government to develop concepts of operations, prototypes, and test reports
  • Manage field inspections in support of maintenance projects
  • Expertise in Microsoft Excel and Microsoft PowerPoint
  • Adaptable and capable of functioningin a global matrix environment
  • Charismatic, and ability to influence without authority
  • Conform, and work in diverse cultural backgrounds
  • Define and drive the business metrics necessary for the functional teams

Responsibilities For Digital Metrics Analyst Resume

  • Deploy and maintain the performance measurement and maintenance of service level agreements (SLAs) and key performance indicators (KPI)
  • Establish best practices, process documents and support materials for data management tools
  • 1) Serve as a subject matter expert in the identification of areas of concern and the determination of appropriate benchmarking and metrics to achieve diversity and inclusion goals
  • 2) Educate key stakeholders about measurement and accountability protocols for diversity/inclusion initiatives
  • Outstanding attention to detail, and demonstrated success in building and quickly establishing trust and confidence with all key constituents across the various operational units
  • Excellent communication skills, verbal and written, with the ability to maintain a high level of confidentiality. Demonstrated ability to create and deliver presentations, appropriate training and communications in support of tools, processes, and data integrity
  • Knowledge of SQL, database query tools, and relational database design concepts
  • Data Visualization tools (Qlikview, Power BI or any other similar tool)
  • Compile and distribute production reports

Responsibilities For SLA & Metrics Analyst Resume

  • Compile and publish daily metrics
  • Utilize instruments and methods for the evaluation for all aspects of the business
  • Oversee, organize, and maintain all reports and slide decks associated with the business
  • Follow up with other departments and leadership to ensure the standards are met
  • Support for BarometerIT Application Portfolio Management Platform
  • Develops in-depth analytical reports based on the information curated from IT SMEs

Responsibilities For Operatonal Metrics & Analyst Resume

  • Designs formats for data studies and analyses
  • Works with internal customer to gather information for current metrics
  • Designs complex systems, databases and reports to analyze and evaluate data from multiple repositories
  • Works with Advisors to review and interpret data results
  • Develops written narratives, table charts and graphs to display data
  • Able to build strategic relationships

Responsibilities For Enterprise Metrics Analyst Resume

  • Drives for continual improvement
  • Curious - investigates new technologies
  • Exposure to Lean Six Sigma practices
  • Translate data in to actionable recommendations and/or business stories
  • Administration of the performance trackers, OPT, ATO, MBPS Quarterly Reports

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