Mission Support Resume Sample

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Mathew Oberbrunner
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Work Experience


Manager, Mission Critical Support
02/2017 - PRESENT
Chicago, IL
  • Adherence to all safety, environmental and health rules and regulations
  • Harmoniously working with other employees and customers
  • Open to all U.S. Citizens
  • Knowledge of administrative programs, policies, practices, and methods
  • Evaluate many kinds of information and formulate techniques and methods to address technical issues and problems
  • Develop and implement operational plans, objectives and strategies
  • Provide technical advice and leadership in developing, implementing and evaluating national programs
Mission Critical Support Engineer
10/2010 - 10/2016
Philadelphia, PA
  • Direct and oversee the execution of budget, logistics, procurement and quality assurance programs
  • Provide a full range of supervisory functions for a staff that provides a diverse range of mission support services
  • Programming experience in Windows and Unix environments is beneficial
  • Current U.S. Customs & Border Protection employees with competitive status
  • View common definitions of terms in this announcement
  • Developing new or modified administrative program work methods and procedures for delivering effective services to customers
  • Providing a full range of supervisory functions for staff to include communicating performance requirements, identifying career advancement needs, and recommending candidates for selection
  • Preparing issue papers, standard operating procedures, and a variety of correspondence
  • Conducts briefing and oral presentations to management, union, and stakeholders
Mission Critical Server Support Engineer
11/2006 - 05/2010
Boston, MA
  • Overseeing the execution of short and long term plans for current Mission Support programs and services
  • Providing technical advice and leadership to Field Office and Port Management and Mission Support staff throughout the San Diego Field Office in the development and implementation of local programs for key support processes
  • Developing and applying operational plans, objectives and strategies for Customs and Border Protection (CBP) core processes
  • Providing advisory and technical services on organizational functions and work practices pertaining to human resources, including (but not limited to) benefits, compensation, policy, and workforce selection and hiring
  • Developing and delivering briefings, project papers, reports, and correspondence
  • Serving a primary point of contact on all procurement requests
  • Reviewing and preparing procurement packages for a variety of equipment, supplies, services and training contracts
  • Assisting customers during the pre-procurement and/or post-award
  • Evaluating facts and background information in support of customers' requests

Education


Liberty University
2001 - 2005
Engineer's Degree in Minimum

Professional Skills


  • Writing and research skills and demonstrated ability to write clear, concise reports, assessments, and documentation
  • Clear communication and good customer handling skills
  • Leading a group of administrative employees, planning the work to be accomplished by subordinates, setting and adjusting priorities, and evaluating performance
  • Monitoring and assisting with coordination and prioritization of DOD support requests from USBP and other CBP law enforcement components
  • Developing valid techniques for measuring the success of several administrative programs
  • Oversee the planning and organizing of the work needed to be accomplished by subordinates; i.e., setting priorities and preparing schedules for work
  • Skill in establishing and carrying out specific action plans for accomplishing short term goals and objectives

How to write Mission Support Resume

Mission Support role is responsible for credit, education, graduate, completion, research, documentation, security, refining, purchasing, printing.
To write great resume for mission support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mission Support Resume

The section contact information is important in your mission support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mission Support Resume

The section work experience is an essential part of your mission support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mission support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mission support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Mission Support resume experience can include:

  • Developing new or modified administrative program work methods and procedures for delivering effective customer service for Human Resources functions
  • Developing new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers
  • Analyzing and evaluating the efficiency and effectiveness of facilities and/or logistics projects
  • Planning and assigning work to subordinate employees, set and adjust short-term priorities, and prepare schedules for the completion of work/projects
  • Working with top management to develop long-range management plans for efficient and effective operation of the organization
  • Identifying ways to improve the efficiency and effectiveness of administrative services

Education on a Mission Support Resume

Make sure to make education a priority on your mission support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mission support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mission Support Resume

When listing skills on your mission support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical mission support skills:

  • Effective at building strong cross-functional relationships
  • Actively seeks to improve depth of knowledge & skills in key technologies -- methods, tools, processes
  • Increases cross-disciplinary skills & knowledge through application to improve work results
  • Initiating procurement for goods and services; representing the office when dealing with vendors and organizations
  • Developing new or modified administrative program work methods and procedures for delivering effective customer service
  • Supervising staff responsible for assessing the productivity, effectiveness, and efficiency of program operations and objectives

List of Typical Experience For a Mission Support Resume

1

Experience For Manager, Mission Critical Support Resume

  • Establishing priorities, identifying facts, organizing pertinent precedents and applying them to current situations
  • Experience in developing internal and/or external communications products of varying media
  • Develops new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers.
  • Prioritize, direct and coordinate work performed by subordinate staff
  • Participating in discussions and conferences concerning long-range planning and administrative matters
  • Updating position descriptions, and complete job analysis as well as drafting and issuing job announcements
  • Assisting with planning, budgeting, and execution of specific projects
2

Experience For Mission Critical Support Engineer Resume

  • Interpreting and recommending administrative policies and procedures
  • Providing advice and assistance to staff preparing responses for executive leadership
  • Providing advisory and technical services on organizational functions and work practices primarily working with budget
  • Maintaining procurement system to include tracking DHS-1501, GSA documents and budget ledgers
  • Hearing and resolving complaints from employees and effect minor disciplinary measures
3

Experience For Mission Support Analyst Resume

  • Overseeing various Training Programs
  • Providing expert advice involving Human Capital issues to the Director and other Office of Human Resource Management departments
  • Interpreting and evaluating information in order to identify issues
  • Managing briefing materials for the Commissioner and Deputy Commissioner
  • Performing liaison functions with other offices to assist with planning of various administrative projects or procedures
4

Experience For Mission Critical Server Support Engineer Resume

  • Providing instruction/training and facilitates the operation of process improvement efforts
  • Collaborating with senior ERO SharePoint Administrators and assist with maintaining access control to ERO SharePoint Sites
  • Preparing preliminary administrative requirements for developing new ERO sub-sites
  • Assisting with implementing Share Point workflows to automate simple business processes
  • Applying established practices to specific administrative problems, including how to treat unusual circumstances or situations
  • Applying and modifying established practices to specific administrative problems which involve many variables
  • Conducting independent evaluations on administrative functions and preparing study findings recommendations and reports
5

Experience For Supervisory Mission Support Specialist Resume

  • Planning and leading teams to address new management programs or initiatives
  • Evaluating work performance of subordinates; give advice, counsel or instruction to employees on both work and administrative matters
  • Interviewing candidates for positions; recommend appointment, promotion or reassignment to such positions
  • Providing advisory and technical services on organizational functions and work practices related to payroll and Border Patrol Agent Pay Reform Act (BPAPRA)
  • Conducting studies in response to new requirements in program operations, legislation, or agency regulations
  • Representing the office in dealings with vendors and organizations both in and out of the agency that are affected by the mission-oriented programs
  • Creating new sub-sites to implement workflows to automate business process
  • Researching new administrative techniques and procedures for customers
  • Addressing and implement unanticipated changes in judicial and/or administrative law and policy for a program
6

Experience For Mission Critical Support, Primary Engineer Resume

  • Providing recommendations to supervisors, managers, and employees on complex issues
  • Serving as a specialist and point of contact for Freedom of Information (FOIA) requests
  • Serving as a liaison and "trouble shooter" for office management
  • Performing liaison functions with other organizations
  • Preparing study findings, recommendations, and reports
  • Maintaining access control to Enforcement and Removal Operations (ERO) SharePoint sites
  • Assisting with the management of IT property inventory for ERO
7

Experience For Mission Support Shift Supervisor Resume

  • Participating in the evaluation of administrative programs, systems and methods
  • Working with vendors and/or appropriate staff members to procure various office equipment
  • Analyzing adminstrative data from a variety of sources to develop trends, patterns, profiles, estimates and studies
  • Maintaining procurement system to include tracking DHS-1501, GSA documents
  • Maintaining inventory control over all tactical, medical, and search and rescue equipment
  • Performing administrative and management services essential to office operations such as records management, personnel, equipment and logistics
8

Experience For Coordinator, Mission Support Resume

  • Providing advisory and technical services on substantive organizational functions and work practices
  • Working and managing a variety of personnel programs in support of the Human Capital mission
  • Providing expert advice involving Human Capital issues to the Director, Field Operations and senior staff within the field office
  • Serving as a senior specialist to provide expert level advice to management and staff regarding physical security measures for facilities projects
  • Applying policies, regulations and guidelines in the development of budget and spending plans for facilities projects
9

Experience For East Asian Counterintelligence Mission Support Analyst Resume

  • Serve as office Local Property Officer, responsible for tracking, monitoring and updating property inventory as required and mandated in existing agency system
  • Actively participating in developing and implementing administrative policies to improve upon current practices in place
  • Responsible for maintaining and updating Business Operations internal SharePoint site
  • Develop and understand reports, briefings and correspondence to foster understanding to findings related to BPAPRA and Payroll processing
  • Perform data entry & queries using the Systems, Applications and Products (SAP) system for Data Entry, Inventory and Receiving
  • Coordinate and monitor various administrative projects (e.g., contracting and monitoring of obligations)
10

Experience For Mission Support Requirements & Development Resume

  • Serve as Purchase Card holder, responsible for various vendor payments to include training and other pertinent, authorized, office financial obligations
  • Knowledge of theories, principles and practices of managing an organization
  • Knowledge and understanding of policies, principles, and objectives of equal employment opportunity and special emphasis programs
  • Identify, analyze and recommend solutions to problems in organizational structure, staffing, administrative procedures or workload distribution
  • Communicate both orally and in writing in order to direct, explain, guide and negotiate with a wide variety of people
  • Knowledge of a wide range of contracting method and contract types to plan and carry out pre-award and post-award procurement actions
  • Knowledge of policies, practices, and guidelines as they relate to budget and spending plans

List of Typical Skills For a Mission Support Resume

1

Skills For Manager, Mission Critical Support Resume

  • Maintaining a portion of an organization's budget and procuring goods and services
  • Identifying ways to improve the efficiency and effectiveness of services at the local level
  • Analyzing study results concerning the efficiency and effectiveness of program operations to recommend improvements
  • Experience writing and conducting research in academic or Government arenas
  • Skill in analyzing data to identify trends and develop estimates and studies and preparing narrative and data reports
  • Two (2) years’ experience supervising facilities operations and maintenance related work
  • Apply qualitative and quantitative techniques to measure the effectiveness, efficiency and productivity of assigned programs
  • Developing valid techniques for measuring the success of several administrative programs. Get specific information from OIS
  • Proven ability to participate in the analysis business issues
2

Skills For Mission Critical Support Engineer Resume

  • Knowledge and/or experience in anti-terrorism/force protection and analytical risk management concepts
  • Write clear, concise assessments based on solid collected data
  • Applying analytical methods and techniques to issues concerning the implementation or efficiency/effectiveness of administrative programs
  • Combination of successfully completed graduate level education in excess of one year and required experience;OR
  • A combination of successfully completed graduate level education in excess of two years and required experience
  • Combination of successfully completed graduate level education in excess of one year and required experience
3

Skills For Mission Support Analyst Resume

  • Experience with M–3, i2 Analyst Notebook, Palantir, and other IC resources
  • Skill in applying an organization's missions, functions, goals, objectives, work processes
  • Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions
  • Operate, manage, and oversee the fleet management program to include: purchase, disposal, maintenance, budgeting, and reporting functions
  • Identifying ways or proceduralchanges to improve the efficiency and effectiveness of various administrative services
  • Conducts evaluations of administrative programs, systems and methods, and identities ways to improve the efficiency and effectiveness
4

Skills For Mission Critical Server Support Engineer Resume

  • Operate, manage, and oversee purchase, disposal, budgeting, and reporting functions
  • Plan, schedule and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations
  • Monitoring and maintaining the budget, reconciling reports and expenditures, updating budget obligation, and solving problematic issues
  • Assigning and explaining work requirements to subordinate staff while establishing production standards and preparing performance work plans and appraisals
  • Coordinating, combining, synchronizing and effectuating support missions to CBP elements
  • Evaluating, scheduling, organizing and/or conducting interviews
  • Providing oversight for purchases, providing verification of purchases, reviewing invoices for services provided and processing invoices for payment
  • Resolving or advising on complex problems and issues that require analyzing and/or troubleshooting a wide range of unusual conditions
  • Updating position descriptions, drafting and issuing announcements, completing job analyses
5

Skills For Supervisory Mission Support Specialist Resume

  • Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of Department policy
  • Developing and delivering briefings, project papers, reports, and correspondence to foster understanding and acceptance of findings and recommendations
  • Identifying and recommending solutions to administrative problems, and providing advice to staff; and,
  • Maintaining contact with offices having primary responsibility for administrative programs and obtaining most up-to-date information on procedural requirements
  • Preparing, collecting and maintaining financial records for internal and external audits
  • Monitoring and maintaining budget data to include updating budget spreadsheets
6

Skills For Mission Critical Support, Primary Engineer Resume

  • Administering programs by carrying out specified portions or segments of projects such as updating budget spreadsheets; and
  • Developing vacancy announcements and assessments in an online hiring database, such as USA Staffing
  • Advising management officials on recruitment sources and developing strategies to ensure maximum responses to staffing requirements
  • Planning, organizing and evaluating logistic services and processes relative to the Border Patrol Academy; and
  • Participating and making recommendations to management regarding programs, projects, and activities in assigned areas
  • Developing and delivering briefings, status reports, and correspondence to foster understanding and acceptance of findings and recommendations; and
  • Serving as a trouble-shooter, providing authoritative program guidance on problems and/or issues
7

Skills For Mission Support Shift Supervisor Resume

  • Establishing and maintaining liaisons with senior officials, management, and vendors
  • Resolving problems involving interpretation of the law and of Department policy
  • Resolving complaints and grievances and carrying out Equal Employment Opportunity policies and program activities
  • Preparing and tracking documentation for DOD support requests
  • Establishing and maintaining information databases and records associated with DOD/CBP mission coordination
  • Coordinating and performing a wide variety of administrative and management services
  • Conducting or participating in evaluation of administrative programs, systems and methods
8

Skills For Coordinator, Mission Support Resume

  • Providing advisory and technical services on organizational functions and work practices regarding the oversight of OWCP and non-work related injury case work
  • Processing personnel actions and creating requirements for management
  • Developing and initiating office communication on policies and procedures
  • Preparing study findings, recommendations, and reports as well as providing advice on a variety of administrative and management programs and procedures
  • Making agreements and commitments at meetings and during telephone discussions; and
  • Understanding of budgetary and financial management principles and techniques as they relate to planning of programs and objectives
  • Providing analytical support on problem definition, planning methodologies, policies, and procedures; and
  • Providing assistance to senior staff regarding personnel property management, fleet management, and procurement related functions
9

Skills For East Asian Counterintelligence Mission Support Analyst Resume

  • Maintaining databases and identifying trends or patterns
  • Providing orientation or training to employees
  • Supporting the execution of contracting activities (i.e. pre-award, post-award, contract price, cost analysis)
  • Assisting management in analyzing programs to measure performance and efficiency
  • Providing assistance, to customers concerning travel-related questions and concerns
  • Assisting with planning, budget, and execution of specific projects
  • Evaluating and analyzing the operational and administrative programs to identify quantitative and qualitative productivity standards
10

Skills For Mission Support Requirements & Development Resume

  • Providing input for the annual spend plan and hiring plan and updates upon request based on budget cycle
  • Coordinating job fairs, office training and equipment acquisition
  • Researching and/or analyzing problems, issues, or Office of Policy requirements
  • Assessing current and future staffing needs based on organizational goals
  • Providing technical expertise and advice to management on HR issues related to recruitment and staffing
  • Making agreements and commitments at meetings and during telephone discussions
  • Working with higher graded specialist to develop databases utilizing software such as Microsoft Excel and Access
  • Performing liaison functions with other offices to assist with program planning and/or projects
  • Performing liaison functions with other offices to resolve issues and assist with planning and/or projects

List of Typical Responsibilities For a Mission Support Resume

1

Responsibilities For Manager, Mission Critical Support Resume

  • Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
  • Skills with standard computer tools (i.e. Microsoft Excel) to develop detailed tracking and reporting documents
  • Providing a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness
  • Coordinate and implement an assessments framework that measures the performance and effectiveness of the client’s tactical executions
  • Manage a variety of current and historical databases to ensure persistent measurement of the team’s performance and effectiveness
  • Develops new or modified administrative program work methods, approaches, or procedures for delivering effective service to customers
  • Develop new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers
  • Conducting studies concerning organization-wide and/or government-wide management issues
  • Delivering appropriate customer support to 3-4 customers per agent
2

Responsibilities For Mission Critical Support Engineer Resume

  • Serving as the primary point of administrative support and the personal liaison officer for Executive Director
  • Discussing a variety of matters with individuals who report to the official or who have business dealings with him/her
  • Establishing production standards and prepares performance work plans and appraisals
  • Knowledge in ordering, issuing and tracking supplies and property
  • Implement and maintain a disciplined, efficient external task requirements tracking system for office correspondence, deliverables, action items, and issues
  • Prepare documents, letters, memorandums, reports, briefings, and administrative forms, including sensitive and/or routine correspondence
  • Maintain files containing proprietary/confidential information
3

Responsibilities For Mission Support Analyst Resume

  • Maintain the team’s suite of technical tools, to include occasional technical troubleshooting and maintenance
  • Serves as the Contracting Officer Representative (COR)
  • Provide expert analysis and advice on complex program issues based on operations and changing program requirements
  • Typically requires 10+2+3/5 years regular college level education
  • Possession of professional certification mandatory: A+, Server+
  • Provided or led in technical support of an IT environment preferably with experience in supporting servers or over 3 to 6 years of supporting desktops and notebooks
  • Implement standardized office policies, processes, and procedures
4

Responsibilities For Mission Critical Server Support Engineer Resume

  • Proactively anticipate the needs of the program staff and handle routine administrative details
  • Perform Vehicle Control and Key Control functions
  • Greet and receive distinguished visitors
  • Collect information requested by the Government managers and staff for reports, conferences, and presentations
  • Assist in the performance of functional support activities, products and deliverables and associated task milestones/schedules
  • Perform mission support activities as required
  • Contribute to renewal and generate revenue
  • Act as the go-to person for assigned clients/accounts
5

Responsibilities For Supervisory Mission Support Specialist Resume

  • CSAT Grade 9.2 or above
  • Plans, manages, and directs all phases of OPR's budget and finance responsibilities
  • Responsible for asset management, including: facility and space management, mail and delivery oversight, fleet and property management, and parking coordination
  • Serves as the leader or provides oversight to designated points-of-contact in coordinating fleet and property requirements
  • Ensures OPR space is utilized and maintained in accordance with the Federal Management Regulations and the Uniformed Federal Accessibility Standards; and
  • Applies a wide range of administrative programs concepts, policies, practices, and analytical/diagnostic methods and techniques to address substantive technical issues or problems characterized by complex, controversial, and/or sensitive matters that contain several interrelated issues
  • Provides comprehensive advisory and technical services on substantive organizational functions and work practices
6

Responsibilities For Mission Critical Support, Primary Engineer Resume

  • Develops and delivers briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations
  • Advise management on assigned administrative matters
  • Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level
  • Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services
  • Responsible for assigning and gathering the briefing memos for each of the Commissioner and Deputy Commissioner's meetings that go into their daily briefing books
7

Responsibilities For Mission Support Shift Supervisor Resume

  • Serving as a liaison and coordinate with multiple subject matter experts, managers within the agency
  • Preparing and assigning schedules and due dates for the completion of worked based on priorities and analyzing the responsiveness to individual task requests; and
  • Working closely with the front office and senior staff to ensure information is consistent and a quality product is delivered
  • Advise and provide analytical support on problem definition, planning methodologies, policies, and procedures
  • Manage information systems that focus on long-and-short range plans, policies, and programs to accomplish the objectives and priorities established by statues, executive orders, the Department, or executive management
  • Prepare memos, decision statements and recommendations on these issuances for managerial consideration when necessary
8

Responsibilities For Coordinator, Mission Support Resume

  • Monitor and evaluate the delivery of support services to key field offices and employees, and other customers; and
  • Ensure integrity of all oversight activities, determine the significance and severity of problems, and issues recommendations or guidance to program areas
  • Communicate verbally and in writing with various levels of employees and management in order to explain and discuss laws, regulations, and procedures related to mission support functions
  • Conduct detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances, determining the most effective and efficient approach to meet customer requirements
  • Apply concepts, principles, regulations, and policies related to budget development and implementation sufficient to plan, organize, evaluate and improve budget services and processes
  • Plan, schedule, and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of administrative programs, systems and methods
  • Research and apply intermediate principles, policies, regulations and guidelines of human resources management (e.g., recruitment strategies, staffing, and employee benefits)
  • Identify ways to improve the efficiency and effectiveness of these services at the local level and provide representation for the office in dealings with vendors and organizations within the agency that have primary responsibility for these services
  • Plan the work to be accomplished by your subordinates, set and adjust short-term priorities, and prepare schedules for completion of the work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees and evaluate work performance of subordinates
9

Responsibilities For East Asian Counterintelligence Mission Support Analyst Resume

  • Interview candidates for positions in the unit; recommend appointment, promotion or reassignment to such positions
  • Effect minor disciplinary measures; promote affirmative action/equal employment opportunity programs; identify developmental training needs of employees, provide and arrange for needed development and training; and
  • Find ways to improve productivity or increase the quality of the work directed; and/or develop performance standards
  • Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; and
  • Independently handling a wide range of issues and speak authoritatively based on an in-depth knowledge of the official's policies, commitments, and interests ; and
  • Controlling the official's schedule by responding to and coordinating correspondence, tracking and following-up on project deadlines, arranging for briefing materials, and organizing meetings, travel, and conferences
  • Demonstrate the ability to communicate orally and in writing in order to persuade, negotiate and resolve issues where mission requirements and resources are not in balance
10

Responsibilities For Mission Support Requirements & Development Resume

  • Provide technical advice and leadership in the development and implementation of national programs for key mission support processes. Test, develop and adapt new methods, and recommend inclusion or new use
  • Provide a full range of supervisory functions for the mission support staff to include communicating performance requirements, identifying career advancement needs, setting priorities and schedules for completion, and assigning work to direct reports
  • Operating, managing, and overseeing a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions
  • Making agreements and commitments at meetings and during telephone discussions in accordance with previously received instructions; and
  • Develop overall operational plans, objectives and strategies for key support processes
  • Monitor and evaluate the delivery of support services,

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