Medical Office Coordinator Resume Sample

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Khalil Kreiger
3209 Kling Keys,  San Francisco,  CA
+1 (555) 918 8391

Work Experience


Senior Medical Office Coordinator
02/2018 - PRESENT
Dallas, TX
  • Manage a large caseload of patients from consultation to surgical boarding
  • Provide administrative support to divisional faculty for the following
  • Electronic Scheduling/Book appointments
  • Verify current personal and financial information
  • Collecting money over the counter
  • Acts as the point of contact with Surgery Scheduling and Pre-Surgical Screening to accurately schedule surgical cases
  • Prepares daily surgery schedule for the clinic physicians, including surgical assist needs
  • Validates and ensures all surgical paperwork is accurate and scheduled in a timely manner in adherence with clinic protocols
  • Collaborates closely with Care Management, Access Services, Patient Financial Services, Surgical Services, other Salem Health departments and all other medical practices within the community to answer questions and do research to maintain efficiency and accuracy in surgery scheduling process and to best support the patients’ needs
Medical Office Coordinator
03/2013 - 08/2017
Houston, TX
  • Verifies insurance eligibility, obtains benefits and billing address and verifies pre-authorization
  • Completes all pre-admit paperwork for elective surgery and works in coordination with Medical Assistant(s) to ensure all tests/procedures are completed prior to surgery
  • Assists with all front office functions including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones
  • Conducts regular staff meetings
  • Manages filing and retrieving medical records and patient information
  • Ensures the timeliness and accuracy of patient charge entry into the billing system and assists with collecting and recording co-pays (cash and/or charge)
  • Sibley Memorial Hospital outpatient clinic
  • Sibley Memorial Hospital procedure rooms
  • Howard County Hospital outpatient clinic
Core-medical Office Coordinator
11/2009 - 09/2012
Phoenix, AZ
  • Howard County Hospital procedure space
  • Knolls North procedure space
  • White Marsh outpatient clinic
  • White Marsh Ambulatory Surgical Center
  • Bayview Medical Center outpatient clinic
  • Bayview Medical Center procedure space
  • Kennedy Krieger OR cases

Education


Upper Iowa University - Des Moines Center
2004 - 2009
School's Degree in Management

Professional Skills


  • Strong organizational skills and the ability to prioritize tasks and manage time effectively
  • Intermediate computer and proof reading skills required. Basic computer skills required. Knowledge of Microsoft Office applications required
  • Demonstrated interpersonal, written and verbal communication skills are required
  • Strong preference for prior experience in a Family Practice office/setting
  • Excellent analytical and communication skills coupled with patience and fortitude
  • Strong preference for prior experience
  • Strong preference for experience supporting a large Multi-Specialty facility

How to write Medical Office Coordinator Resume

Medical Office Coordinator role is responsible for customer, basic, training, database, printing, security, compensation, oncology, reporting, research.
To write great resume for medical office coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Medical Office Coordinator Resume

The section contact information is important in your medical office coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Medical Office Coordinator Resume

The section work experience is an essential part of your medical office coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical office coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical office coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Medical Office Coordinator resume experience can include:

  • Excellent customer service skills, telephone skills, basic computer skills, and attention to detail, and ability to multitask
  • Has demonstrated customer service, communication skills, ability to diffuse difficult situations in a complex environment
  • Uses telephone and personal communications effectively. Handles interpersonal relations with various customers in a professional and appropriate manner
  • Educates employees, motivates employees and effectively coaches in a team environment. Assists physicians in a variety of treatments and medications as desired
  • Strong preference for cardiac experience
  • Strong preference for experience in a surgical practice

Education on a Medical Office Coordinator Resume

Make sure to make education a priority on your medical office coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical office coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Medical Office Coordinator Resume

When listing skills on your medical office coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical medical office coordinator skills:

  • Experience with formatting and preparing professional letters and documents. Excellent grammar and proofreading skills
  • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as
  • Strong preference for experience in a high volume Diagnostic setting
  • Strong preference for experience in an Internal Medicine, Primary Care, and/or Family practice or setting
  • Strong preference for experience in a Primary Care, Internal Medicine, and/or Family practice or setting
  • Intermediate computer and proof reading skills

List of Typical Experience For a Medical Office Coordinator Resume

1

Experience For CO Medical Office Coordinator Resume

  • Notifying patients of test results and follow-up appointments and instructs patients and families regarding medications and treatment instructions
  • Provides high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame
  • Assists physician(s) in monitoring signing of operative notes, discharge summaries, and clinic notes
  • Types routine correspondence and reports from dictation or handwritten copy using personal computer
  • Transcribes machine dictated medical reports and other documentation using medical terminology
  • Maintains calendar, schedules appointments and meeting rooms
  • Assists with making routine travel and accommodation arrangements, and produces an itinerary for each travel event
  • Coordinates the servicing of office equipment
2

Experience For Senior Medical Office Coordinator Resume

  • Successfully completes all required EPIC training courses and EPR and other software systems
  • Completes all required HIPAA and other specified online training courses
  • Assists patients, patients' families, referring physicians, and third party carriers to resolve patient related issues
  • Requests patient records, gather patient charts, orders, lab requisitions, and faxing prescriptions
  • Outpatient Center OR cases
  • Assist with management assignments/projects
  • Managing an orderly and efficient flow of patients including screening, preparation for exam, instructing patients on collection of any necessary samples/tests, and obtaining vitals
  • Assisting with the preparation of supplies and equipment and aiding the physician or mid-level practitioner during treatment, examination, and testing of patients
3

Experience For Core-medical Office Coordinator Resume

  • Assisting with general patient care including collection/documentation of lab specimens, giving injections, administering prescribed medications, monitoring patient’s condition, and recording/reporting patient’s reaction to drugs and treatments to physicians
  • Provide front desk coverage, as needed, for lunch/vacation coverage serving as Patient Services Coordinator
  • Schedule appointments, greet patients, communicate with providers, receive and post payments to students’ accounts in medical software program
  • Obtain pre-certifications as required by patient’s health care insurers or managed care providers (Primary responsibility of insurance clearance)
  • Serve as liaison between center physicians and referring physicians; ensure vascular access procedure results are forwarded to the referring physician and the patient’s treating dialysis facility
  • Coordinate dialysis treatments for patients and facilitate patient transportation scheduling in accordance with Lifeline’s policies if needed
4

Experience For Medical Office Coordinator for Houston Market Resume

  • Answer patient calls, register and schedule new patients, and schedule new and return patient visits using the UMH scheduling system. Prepare all necessary paperwork for each patient’s visit
  • Maintain providers’ calendars and seek to maximize provider scheduling and proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., fill vacancies due to cancellations, add urgent appointments), and resolve any scheduling conflicts
  • Assist patients, patients’ families, referring physicians and third party insurance companies to resolve patient-related issues
  • Assist in the annual Medical Students’ health screenings as needed
  • Maintain providers’ calendars and seek to maximize provider scheduling and proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., fill vacancies due to cancellations, add same day appointments), and resolve any scheduling conflicts
  • Manages the Service Office’s use of space, equipment, and supplies (including offices, conference rooms, office supplies and inventory, and office equipment)
  • Schedules patients for new and returns appointments, medical examinations, procedures and consultations
  • Resolves any scheduling conflicts in proactive and timely manner. Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context
  • Follows and helps creates processes and systems to ensure high level of service to patients. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.)
5

Experience For Medical Office Coordinator for North Houston Specialty Resume

  • Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolves and/or escalates any patient problems if proactive and timely manner
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Resolves third party issues
  • Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other Johns Hopkins GI specific information to patients. Sends medical questionnaire forms to patients to obtain missing information
  • Relays information to patients regarding preparation for laboratory tests and examinations
  • Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information or assistance
  • Coordinate scheduling in Meditech for diagnostic exams, clinic visits, invasive procedures, and follow up as appropriate
  • Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits
  • Obtains and/or verifies patient's demographic data by phone or in person
6

Experience For Medical Office Coordinator With Cyfair Medical Partners Barker Cypress Resume

  • Assists patients or family members with the completion of medical insurance forms
  • Answers phones and provides routine information to callers. Maintains e-mail group for the clinic and distributes correspondence to the appropriate staff member of physician within the clinic
  • Reliable, flexible, willing to learn, and trainable
  • Able to use Outlook to schedule appointments
  • Use of TouchMD to file electronic records
  • Maintains and develops own professional competencies. Maintains and promotes a team spirit through active cooperation and collaboration
  • Assists in interdepartmental service coordination. Assists with patient charges as are necessary
  • Assumes a role in the maintenance of the patient-focused care delivery system
7

Experience For Medical Office Coordinator for DMC Harper Bariatrics Resume

  • Provides services to the physicians, within his/her scope of practice
  • Maintains knowledge of and conforms to hospital policy and procedure
  • Collaborates with administrative and ancillary support resources to ensure smooth logistical operations in the clinical areas
  • Registers patients upon arrival
  • Maintains selected databases applications as assigned by department director or designee
  • Assists in the set up and maintenance of department files
  • Responsible for assessing and maintaining department supplies. Assures that equipment and supplies pertaining to responsibilities are available and in operating condition
  • Performs quality improvement activities such as patient, physician, and staff satisfaction surveying and analysis
  • Prepares purchase orders and contacts vendors as required for department business
8

Experience For Medical Office Coordinator Resume

  • Serves as administrative assistant to Physician
  • Assists with administrative tasks associated with the preparation of research grants (copying, faxing, mailing, obtaining information from other departments/divisions/faculty, etc.)
  • Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables and charts using knowledge of scientific, medical, literary or other technical terms
  • Files in alphabetical order and locates material from files
  • Completes various request forms for office supplies and equipment as directed
  • Prints and mails/faxes directions, maps and department-specific information to patients
  • Is courteous and pleasant in person and on the telephone with coworkers, patients, visitors, and supervisors. Utilizes proper telephone etiquette. Warmly greets patients and visitors. Verbally expresses appreciation when ending a conversation with a caller
  • Handles and resolves patient complaints non-defensively and without blame to other employees. Seeks to satisfy a dissatisfied customer
9

Experience For CO Medical Office Coordinator Resume

  • Coordinates a multi-faceted, medical practice within the Division of Hematology
  • Serves as liaison for physician practice to department administration, clinical management, and hospital services
  • Triages patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required
  • Schedules patients for laboratory tests, medical examinations, procedures, and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information
  • Coordinates with and refers to DOM Central Scheduling for new patient appointments
  • Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Daily contact with Express Testing. Assures all patient correspondence (consent, orders, appointment, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing
  • Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Works with Central Scheduling to proactively seek scheduling/rescheduling patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments)
  • Schedules appointments and meeting rooms as needed
  • Pay invoices and travel reimbursements as needed
10

Experience For Senior Medical Office Coordinator Resume

  • Transcribe and format letters as needed
  • Schedules various appointments for faculty. Resolves any schedule conflicts. Uses automated records systems to access, enter and edit patient information
  • Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.)
  • Confirms all patient clinic and procedure appointments by telephone, ensuring that patients have plans to arrive for their procedures/office visits and have appropriately prepared for their procedures. Fills vacancies due to cancellations
  • Assists physician(s) and nurse practitioner(s) in monitoring signing of operative notes, discharge summaries and clinic notes. Distributes clinic and procedure notes to referring physicians
  • Coordinates a multi-faceted, high volume medical practice. Serves as liaison for physician practice to department administration, clinical management and hospital services
  • Greeting customers, answering inbound calls, and taking medical patient information
  • Answer questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services
  • Assists patients, patients’ families, referring physicians and third party insurance companies to resolve patient-related issues

List of Typical Skills For a Medical Office Coordinator Resume

1

Skills For CO Medical Office Coordinator Resume

  • Strong preference for surgical experience
  • Strong preference for experience working in an internal medicine practice
  • Strong preference for experience
  • Strong preference for administrative experience
  • Strong preference for Primary Care experience
  • Strong preference for Surgery experience
  • Strong preference for Internal Medicine experience
  • Strong preference for Psychiatric experience
2

Skills For Senior Medical Office Coordinator Resume

  • Strong preference for Internal Medicine, Primary Care, and/or Internal Medicine experience
  • Strong preference for Multi Specialty or Family Practice experience
  • Strong preference for experience in a women's healthcare practice
  • Strong preference for experience in a surgical environment
  • Strong preference for experience in a Primary Care, Internal Medicine, and/or Family Practice
  • Strong preference for Family Practice experience
  • Strong preference for Hematology/Oncology experience
3

Skills For Core-medical Office Coordinator Resume

  • Scheduling experience is required (scheduling procedures, anesthesia, vendors)
  • Manage multiple tasks, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment with shifting time frames
  • Has good understanding of the registration and scheduling systems
  • Previous experience working with an electronic medical records system required
  • Experience obtaining pre-certification
  • 1-2+ years of office receptionist or administration experience
  • 3+ years of direct relevant experience
  • Previous medical office experience
  • Verify all documents are received and scanned appropriately into EPIC prior to date of surgery
4

Skills For Medical Office Coordinator for Houston Market Resume

  • Demonstrated ability for self-direction and initiation
  • Willingness and ability to work independently with little to no supervision; demonstrated self-starter
  • Two years of work experience in similar service-oriented environment, call center or doctor’s front office
  • Great pay with market-competitive compensation and pay that matches your experience
  • The position requires at least two (2) recent years of medical office experience in a supervisory or lead role
  • Experience as an Office Coordinator/Administrative Assistance/Medical Office
  • Position has focus on website experience
  • Three years’ work experience required in a similar service-oriented industry
  • Operates personal computer to access email, computerized scheduling and documentation databases, and other basic office support software
5

Skills For Medical Office Coordinator for North Houston Specialty Resume

  • Management or Supervisory experience in a doctor's office
  • Medical administrative or clinical experience
  • Obtain prior authorizations
  • Verifies insurance with patient prior to visit
  • Handling by seizing, holding, grasping, turning or otherwise working with the hand or hands, but without finger dexterity
6

Skills For Medical Office Coordinator With Cyfair Medical Partners Barker Cypress Resume

  • Identifying and triaging requests for urgent appointments and taking the appropriate action to resolve issues
  • Managing patient records including chart entries are made timely and posting lab/tests and examination results
  • Identifying dissatisfied patients and initiating service recovery procedures
  • Obtaining and communicating patient personal health information in a legally compliant and highly confidential manner
  • Answering and routing phone calls in accordance with office policies
  • Registering and scheduling patient appointments
  • Verifying and updating patient demographic and insurance information
  • Observing strict patient confidentiality in dealing with callers and patients
7

Skills For Medical Office Coordinator for DMC Harper Bariatrics Resume

  • Managing office inventory including medications, controlled substances, and supplies
  • Preparing per physician-specific standards for each clinic session by
  • Obtaining relevant clinical information from other providers
  • Providing lab or other ancillary service requisitions
  • Communicating lab results
  • Faxing reports, paging, pinging physicians within Hematology & Oncology
  • Calling in medications for fills and refills to appropriate pharmacies when new or modified orders are given unless medication is already available
  • Is generous in assisting and supporting others. Participates in covering telephones and assisting other faculty and staff when needed
  • Performs clerical tasks with promptness and accuracy: typing/data entry, filing, copying, and distribution of material
8

Skills For Medical Office Coordinator Resume

  • Schedules tests and treatments including arranging referrals to a specialist and obtaining pre-authorizations when directed by the provider
  • Medical terminology and familiarity with billing and diagnosis coding
  • Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc
  • Proactively reviewing the physician’s upcoming clinic schedules to identify potential issues, propose solutions, and fill vacant slots
  • Other activity processed in EPIC, including but not limited to coordinating clinic follow-up of high importance activities, such as
  • Reinforce information for office visits (e.g. scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.)
  • Complete mandatory on-going training necessary to schedule new and follow-up appointments as appropriate
  • Participates in peer review. Participates in developing other staff and affiliating students
9

Skills For CO Medical Office Coordinator Resume

  • Assists staff in problem-solving non-clinical issues and in adapting to the hospital culture
  • Back office administrative tasks as instructed and to include scanning, phone calls, rescheduling, Epic InBasket messages and medical records
  • Creates new processes and systems to ensure high level of service to patients. In particular, the updating and printing of patient encounter forms
  • Work alongside colleagues doing front desk and some clinical support while also overseeing team
  • All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K
  • A working knowledge of computers, medical terminology and insurance
  • Electronic Patient Records (EPR) and EPIC scheduling
10

Skills For Senior Medical Office Coordinator Resume

  • Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures
  • Work with surgical scheduling coordinator to post all OR cases
  • Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC
  • Answer office phone, schedule meetings/maintain calendars for physicians, make travel arrangements, maintain filing system (copy or scan as indicated)
  • Work with surgical and endoscopy scheduling coordinator to post all cases
  • Verify that the posting sheet is completed and signed by the physician and scanned within EPIC
  • Constant sitting, use of arms/wrists, and keyboard operation
  • Multitask and work in a high volume setting
  • Maintain a high level of confidentiality relating to patients, medical staff, employees, and other information as appropriate

List of Typical Responsibilities For a Medical Office Coordinator Resume

1

Responsibilities For CO Medical Office Coordinator Resume

  • Has good understanding of third party reimbursement policies and protocols
  • Experience in a Concierge Medicine or On-Demand Care setting would also be helpful
  • Obtaining insurance pre-authorizations
  • Billing and Coding specialization is required
  • Answers incoming calls from referring physicians and patients. Relays relevant information to patient and referring physician as directed
  • Makes travel arrangements-revising or canceling whenever indicated
  • Manages incoming faxes and outgoing faxes
  • Successfully completes all required EPIC training courses and other software systems
2

Responsibilities For Senior Medical Office Coordinator Resume

  • Register employees/patients presenting to EH & W center
  • Register employees/patients presenting to EH & W centers
  • Work with Admin Assistants to coordinate medical travel needs for Pepsi executives including Travel Kits
  • Assists in preparation of wellness presentations using Word and Power Point
  • Assist in biometric screening process
  • Schedules all providers appointments and send out daily list to house managers and nursing staff of appointments
  • Answer telephones and respond to inquiries regarding patients and referrals
3

Responsibilities For Core-medical Office Coordinator Resume

  • Relay information to patients regarding preparation for laboratory tests, scans, and procedures
  • Check patients in using EPIC system. Assign patient to appropriate photographer
  • Responsible for changing EMR templates and schedules
  • Prepares routine correspondence and reports, transcribes medical reports and other documentation using medical terminology
  • Prepares manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms
  • Completes relevant tasks in regards to prescription refills, faxing pharmacies, follow up with patients and pharmacies
  • Functions as a liaison between providers and schedulers. Works with scheduler to resolve scheduling conflicts and overrides if necessary
4

Responsibilities For Medical Office Coordinator for Houston Market Resume

  • Register employees/patients presenting to EH & W center. Enter patient registration information into EMR and update as necessary
  • Act as a working Supervisor for this office
  • Assist with the interview and staffing process for the office
  • Manage office budgets and reporting
  • Fast-paced, high volume clinic setting
5

Responsibilities For Medical Office Coordinator for North Houston Specialty Resume

  • Center of Excellence - Bariatric Program, Breast Imaging, Spine Center, Joint Replacement
  • Patient Safety - Exceeding our target!
  • Familiarity with Audiogram testing
  • Familiarity with Spirometry testing
  • Answer in-coming call from patients and provide information to patients, as appropriate
  • Send out letters and post op information to referring physicians, if needed
  • Answer in-coming calls from patients and provide information to patients, as appropriate
  • Triages patient calls and issues. Answers patient questions where appropriate and determines if physician/nurse response is required
  • Relays information to patients regarding preparation for laboratory tests and examinations. Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing
6

Responsibilities For Medical Office Coordinator With Cyfair Medical Partners Barker Cypress Resume

  • Answers telephone, screens callers, relays messages and greets visitors
  • Prepares forms and receipts for physician travel and other reimbursements
  • Handles and resolves patient complaints non-defensively and without blame to other employees. Seeks to satisfy dissatisfied customers
  • Works cooperatively with other staff. Responds to requests from coworkers or other departments in a mutually agreed upon time frame. Maintains professional demeanor with all coworkers
  • If approved to schedule in EPIC, schedules appointments
  • Schedule new and follow-up clinic appointments, and assist in canceling and rescheduling of clinics for providers who have a non-registrar as their Medical Office Coordinator
  • Collect insurance information, and complete registration in EPIC
7

Responsibilities For Medical Office Coordinator for DMC Harper Bariatrics Resume

  • Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician
  • Coordinate follow-up office visits by providing information about treatment, and testing locations. Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process
  • When physician’s clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit
  • If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc
  • If not approved to schedule patients in EPIC, refer patients to Access Services to schedule appointments and procedures. Participate in multi-party conversations to ensure appropriate timing of services and medical records as required by physician
8

Responsibilities For Medical Office Coordinator Resume

  • Completes pre-reg to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s
  • Collate new patient referrals, send them to appropriate physician for review, and distribute them after review for scheduling
  • Creates processes and systems to ensure high level of service to patients. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments, etc.)
  • Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolves and/or elevates any patient problems if proactive and timely manner
  • Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information
  • Logs new patient referrals, contacts new patients for appointments, and sends letters to referring physician offices
9

Responsibilities For CO Medical Office Coordinator Resume

  • Processes incoming faxes and mail in a timely fashion
  • Cross-covers front desk and MOC roles in the event of staffing shortages
  • Assists patients, physicians and/or family members with the completion of medical insurance forms
  • Collaborates with one other office coordinator to efficiently manage daily provider schedules and assists with accommodating walk-in patients or same-day appointments
  • Reach out to other doctor's offices for referrals and claimant information
10

Responsibilities For Senior Medical Office Coordinator Resume

  • Verify medical eligibility/status with healthcare organizations
  • Knowledgeable about medical terminology and insurance products and plans
  • Enter patient registration information into EMR and update as necessary
  • Maintains calendar, schedules and appointments
  • General assistance to clinicians as requested
  • Types routine correspondence as requested
  • Knowledge of medical terminology required. Proficiency in Microsoft Software Programs required
  • Enter patient registration information into EMR and updates as necessary

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