Manager, Information Resume Sample

16 votes
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Drake Gaylord
690 Roob Points,  San Francisco,  CA
+1 (555) 193 8145

Work Experience

Senior Manager / Information Architecture
07/2016 - PRESENT
Phoenix, AZ
  • Work closely with Information Development leadership team to plan how to distribute resources effectively across scrum teams and be able to adjust when unexpected projects arise
  • Collaborate with other content-producing teams to share knowledge and avoid duplicating efforts
  • Check in regularly with development team managers to get feedback and, if necessary, help course correct to get deliverables back on track
  • Meet one-on-one with each direct report on a weekly or bi-weekly basis
  • Conduct quarterly performance-related conversations with team members, provide feedback about areas of improvement, and recognize outstanding efforts
  • Recruit excellent team members who are not only solid information developers, but who work well with the rest of the team
  • When required, support the team in the development of product documentation for current and future releases of our product
Manager, Information Technologies
07/2011 - 03/2016
Phoenix, AZ
  • Review content on a regular basis, provide feedback on progress, adherence to standards, and overall completeness
  • Ensures that function stays current with industry’s latest information architecture trends
  • Develop an Information Library through culmination of, refinement too and additions of Process and Policy materials
  • Record, vet and solution per refinement feedback provided from impacted community across varying associated operational audiences while socializing and escalating needs through Management channels
  • Provide Monthly updates documenting Information Health and Status change detail on materials
  • Develop an understanding of and sound working relationships with key representatives of the account customers and JLL Site contacts
  • Lead a product help and documentation group end-to-end to support several products/services or business units
  • Grow relationships with site leaders and product teams on behalf of the department
  • Work with Product teams to understand customers, product needs, schedules, and requirements
Senior Manager, Information Experience
12/2006 - 04/2011
San Francisco, CA
  • Engage with company support teams such as HR, Staffing, IT, Support, etc. to execute business goals
  • Hire and allocate contractor and employee resources to support product engagements
  • Make resource allocation and product engagement decisions strategically and independently
  • Lead, mentor, and establish a team of technical writers with hands-on product experience
  • Provide career mentorship, performance feedback, and professional development discussions to your team members in a regular and constructive manner
  • Represent VMware externally to the technical writing community to build a hiring pipeline and to demonstrate industry leadership
  • Collaborate with IX and ROCS leadership teams to consistently improve our processes and technologies and cultivate innovation, and to grow the capabilities of the team
  • Prior management experience and ability to lead a large team, including running other managers


Arkansas Tech University
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Strong analytical skills to identify key issues and resolution of problems within the project portfolio
  • Project management skills to effectively track and manage the work of your team
  • Project management skills to effectively track and lead the work of your team
  • Prior management experience and can lead a large team, including managing other managers
  • Fosters an environment of continuous learning, including the sharing of experience and learning across team members and partners as appropriate
  • Experience with securely configuring and auditing various operating systems (e.g., Windows, Linux, UNIX, MacOS)
  • Experience with implementing/managing NISPOM, ICD 503, JAFAN/DCID, or JSIG requirements

How to write Manager, Information Resume

Manager, Information role is responsible for software, government, travel, design, reporting, analysis, security, auditing, training, health.
To write great resume for manager, information job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Information Resume

The section contact information is important in your manager, information resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Information Resume

The section work experience is an essential part of your manager, information resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, information responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, information position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Information resume experience can include:

  • Validated ability to understand and synthesize technical information
  • Strong background in HTML, XML, and DITA
  • Makes an impact by getting things done, focusing on what matters, owning and delivering superior results for all stakeholders in both the short and long-term
  • Knowledge of documenting complex administration systems processes in a SAAS environment
  • Mentor Technical team members and coach them with their career planning
  • Develop training plan for each team member and implement rotational system ownership

Education on a Manager, Information Resume

Make sure to make education a priority on your manager, information resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, information experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Information Resume

When listing skills on your manager, information resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, information skills:

  • Leverage deep SAP Technical experience to guide project planning, resource allocation, troubleshooting and resolution of complex SAP technical issues
  • Partners with Local business management to qualify and prioritize demand
  • Manage a budget allocation and track operational spending
  • Prepare and execute Global ERP Technology Roadmap including infrastructure upgrades, Software upgrades, SAP Support Packs, Kernel Updates and Security
  • Ensure business continuity during critical Production issues and ensure that problem management process is initiated and root cause analysis completed
  • Ensure that Global ERP Systems adhere to Amgen corporate, GMP and SOX compliance requirements, including execution of periodic reviews/attestations

List of Typical Skills For a Manager, Information Resume


Skills For Senior Manager / Information Architecture Resume

  • Business Experience in domains such as Customer Service and Sales and Marketing or related business
  • Work as a partner with business leadership teams in determining IT strategic plans and priorities
  • Provide actively recommendations to business on IT value added proposition fostering innovation and leading market practices
  • Familiarity with technical writing teams and content development processes
  • Manage IT domain budget and provide quarterly forecasting
  • Build relationships with site leaders and product teams on behalf of the department
  • Act as primary interface for developing and managing the Global ERP technology roadmap including ERP software upgrades and coordination of associated infrastructure upgrades
  • Act as a single point of contact/SME for ERP technical landscape

Skills For Manager, Information Technologies Resume

  • Provide operational support for ERP system to ensure system availability per our agreed SLA's and implement proactive measures to reduce the number of unplanned outages
  • Manage Global ERP Infrastructure Team in a managed service environment for operations as well as implementation of approved infrastructure related projects
  • Improve internal COE processes related to Maintenance & Production Support for SAP Landscape including environment refreshes, client administration, transport management etc
  • Direct and Partner with Basis, Security, Development, RUN and Build teams to achieve ERP COE goals and objectives
  • Ensure successful delivery of the weekly, monthly and quarterly releases from Infrastructure/Basis perspective

Skills For Senior Manager Information Architecture Resume

  • Publish a Global ERP System Activity Calendar (including monthly maintenance, trimester releases) and ensure that it aligns across other IS Enterprise systems & stakeholders
  • Work with IS shared infrastructure team to plan & execute Production Disaster Recovery failover and failback
  • Manage ERP related communications
  • Act as an escalation point for system related technical issues and get engaged as needed in critical system related issues/events
  • Translate internal COE system related requirements into infrastructure requirements and work with infrastructure stakeholders to ensure requirements are met
  • Provide technical SME support for new projects, feasibility analysis studies or proofs of concept

Skills For Senior Manager, Information Experience Resume

  • Update & maintain ERP system design document(s) and ensure alignment with IS architecture, Security & other groups within IS
  • Recommends delivery of business processes/projects supporting IS systems/projects to the local business unit organization, resulting in improved efficiency, effectiveness, quality and/or operational functionality
  • Coordinate with internal customers and the Defense Security Service (DSS) on risk management, emerging technologies and threats, and system Assessment and Authorization
  • Direct/manage comprehensive security assessments of systems to determine their overall compliancy with various government regulations (e.g., RMF, DAAPM, etc.)
  • Experience in Customer Facing and Enterprise System implementations (SAP, MRO Solutions, Salesforce, WebSphere, Cloud technology, Business Intelligence and Analytics (Microsoft or others), Big Data)
  • Prepare IT yearly Budget aligned to Strategic Plan and business requirements
  • Manage multifunctional IT teams

Skills For Program Manager Information Resources Resume

  • Manage Domain IT Portfolio and exercise sound Risk Management
  • Govern IT projects and ensure value delivery
  • Establish key IT and Business governance body
  • Act as Domain IT representative on the Business Leadership team
  • Provide IT service delivery organization and suppliers with guidance and feedback

Skills For Senior Manager Information Techology Resume

  • High level of creativity, flexibility, and dependability, and the ability to react quickly in a fast-paced environment
  • Confirmed ability to think strategically with a focus on business objectives
  • Domains in Aerospace

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