Information Developer Resume Sample

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Work Experience


Senior Information Developer
10/2015 - PRESENT
Phoenix, AZ
  • Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders
  • Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Write application programming interface (API) documentation. Peer edit documentation
  • Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards
  • Perform topic analysis, develop documentation designs, and review with cross-functional colleagues
  • Deliver documentation on time and with the highest quality possible
  • Review and contribute to feature and use case design documents
  • Become a subject matter expert for the product being documented
  • Participate in meetings to learn about products and features. Lead group interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications
  • Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls
Information Developer
01/2011 - 09/2015
Phoenix, AZ
  • Help other information developers as required to meet deadlines
  • Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems
  • Report accurate and timely status for all assignments. Escalate issues and risks to management with appropriate mitigation recommendations
  • Plan, Manage and deliver content, reuse, and translation requirements for projects and documents
  • Manage high level MAPS
  • Implement reuse strategy
  • Work with DITA Technical Publications Supv (Information Architect) to identify new possibilities for reuse and new requirements for the Tech Pubs information model
  • Identify knowledge gaps of content users. Design specific content to fill these needs
Graduate Information Developer
01/2005 - 08/2010
Chicago, IL
  • Assist in establishing guidelines and standards relative content, writing and presentation of technical materials
  • Accuracy and completeness of all documents produced. Documents are available at the time of product/kit production
  • Work with global team of Information Developer to plan DITA reuse of Tech Pubs content globally
  • Clarity and logical presentation of all technical documentation produced
  • Work with technical support, dealers & customers to understand needs of content users
  • Making suggestions to group supervisor and department manager
  • Develops content for reuse and usability in accordance with product risk analysis’s, Subject matter expertise, and according to content development guidelines; Authoring Guidelines, Authoring Procedures, Graphics Guidelines, Information Model, Style Guide
  • Perform analysis of existing content, responsible for task analysis (TA) and annotated topic lists (ATL)

Education


Virginia Commonwealth University
2001 - 2005
Engineer's Degree in Technical Communications

Professional Skills


  • Excellent team player; strong interpersonal skills to work effectively with internal customers and peers
  • Excellent written and spoken English and excellent presentation skills
  • Strong project management/team leader skills. Ability to work effectively in a globally dispersed team
  • Developing general Project Management skills. Ability to work effectively in a team, and with clients (internal customers)
  • Proven writing and technical skills for developing linear and non-linear user assistance for multiple media
  • Strong interpersonal skills including ability to work directly and collaboratively with clinical staff
  • Strong research and problem solving skills and attention to detail

How to write Information Developer Resume

Information Developer role is responsible for interpersonal, technical, software, development, english, basic, digital, database, mainframe, communications.
To write great resume for information developer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Developer Resume

The section contact information is important in your information developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Developer Resume

The section work experience is an essential part of your information developer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information developer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Information Developer resume experience can include:

  • Good teamwork spirit and excellent interpersonal skills
  • Possess good organization skills and the ability to work independently
  • Be open-minded person with strong communication skills
  • Strong client and vendor management. akills. High level of technical leadership skills
  • Exceptional communication skills (written and verbal) and excellent team player
  • [Optional] Help local teams improve English writing and speaking skills by providing English training or mentoring service

Education on an Information Developer Resume

Make sure to make education a priority on your information developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Developer Resume

When listing skills on your information developer resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical information developer skills:

  • Proven evidence of an active interest in technology and experience with technical writing
  • Good SQL (T/PL) coding skills
  • Strong written and oral English skills
  • Good information development skills
  • Software: expert Adobe FrameMaker skills, Acrobat, Illustrator; Microsoft Office, SharePoint (or experience with similar programs)
  • Expert in defining quality and security standards. Strong verbal and written communication and negotiation skills

List of Typical Experience For an Information Developer Resume

1

Experience For Senior Information Developer Resume

  • Seasoned skills in problem solving and judgment
  • Proven evidence of an active interest in technology, and a willingness to learn about Arm’s products
  • Scripting experience with Python, Perl, Bash or Powershell - Beneficial
  • Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications type equipment/networks
  • Experience of producing customer facing documentation within the Software Industry
  • Experience writing customer-facing documentation for enterprise SaaS products
  • Experience Creating Customer Training video’s - Beneficial
  • More than 10 years experience writing code using languages such as (and not limited to) COBOL, PL/1, Java, C, C++, C#, VB.Net
  • Transition between changing priorities and requirements
2

Experience For Services Information Developer Resume

  • BA/BS in technical field or equivalent combination of education and technical writing experience
  • Experience of authoring tools - knowledge of MadCap Flare - beneficial
  • Experience following a style guide
  • Experienced information developer, writing for global audiences
  • Experience creating assistance content for external customers (3+ years)
  • Experience translating technical information into conversational language (2+ years)
  • Passion for writing clear, concise content that focuses on user experience and complements a beautifully designed website
3

Experience For Business Information Developer Senior Resume

  • Excellent at finding the shortest way to clearly communicate an idea
  • Preferably 5 years to 7 years of technical writing experience with at least one released software product completed
  • Good problem solving, analytical and organizational abilities
  • Experience with documenting enterprise-level Linux systems or application software is highly desirable
  • Experience working in Information Development department or similar environment
  • Good knowledge of the current content toolchain, content reuse, topic-based authoring, conditional content, and information architecture
  • Demonstrates a systematic structured problem-solving approach
4

Experience For Graduate Information Developer Resume

  • Develop applications to improve users' information experience
  • Experience with CMS and CCMS document management systems
  • Interact with other information experts on the team to validate that the written content is clear, concise, and accurate
  • Experience of using a content management system and XML editor, for example Vasont and XMetaL
  • Multi-task, prioritize, schedule, and meet deadlines
5

Experience For Services Information Developer Specialist Resume

  • Demonstrated eye for detail and elements of content and User Interface (UI) styles
  • Prioritize and assign target completion dates for production fixes and change controls in conjunction with the client and team members
  • Previous IBM experience, proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
  • MS Power BI development experience
  • Relies on seasoned experience and judgment to perform the functions of the job
  • Builds strong and positive relationships based on mutual trust
6

Experience For Medicare MCS Services Information Developer Resume

  • Demonstrates a conducive, can-do attitude
  • Two to five years’ experience developing software documentation
  • Demonstrable evidence of an active interest in technology, and a willingness to learn about ARM’s products
  • Experience with Scanners, Separator sheets, Scanner configuration with Kofax
  • Years of experience on the relevant technologies required
7

Experience For Services Information Developer Intermediate Resume

  • Experience with information development for software and/or hardware technology products
  • Experience with common office tools such as Adobe Acrobat (Pro), FrameMaker, Photoshop, Captivate, and MS Office Suite
  • O Demonstrate the ability to own, maintain, estimate, scale and address documentation needs as an individual contributor
  • Experience with Microsoft Excel, data analysis, and complex reports
  • Experience with IXIASOFT DITA CMS and other KM tools/environments
  • Experience with WPB tool
8

Experience For Technical Information Developer Resume

  • Experience Info development for S/4HANA Apps (In-App. helps)
  • Excellent team player, passionate about his/her work, self-motivated
  • Confirmed evidence of an active interest in technology, and a willingness to learn about Arm’s products
  • · Good grasp of technical communication tools
  • Database and web development experience required
  • Healthcare data analysis or related experience
9

Experience For Information Developer Advanced Resume

  • Experience in overall Security Risk and Compliance initiatives
  • Experience: 2 to 4 years
  • At least five years of hands-on system administration of Windows, MS Exchange, and Skype for Business experience required. (REQUIRED)
  • Excellent command over the English language
  • Understand and articulate how your results impact the user experience and ultimately, the business
  • Understanding of topic-oriented writing and structured authoring
  • Working proficiency with Asciidoctor and publishing using Gitbook
  • Creating and maintaining high-quality Enterprise Vault.cloud product documentation for a global audience
  • Developing and maintaining assigned documents from work conception through review to delivery, in an Agile environment
10

Experience For System Information Developer Resume

  • Using the product for a thorough understanding of how the software works, and how and why someone might use it
  • Participating in developing processes and standards
  • Defining and managing scope and client expectations, requirements change management and traceability
  • Working proficiency with Adobe FrameMaker, Robohelp, and MS Word authoring applications
  • Creating SQL tables, view, procedures, functions and meta-data for proprietary reporting system
  • Structuring and organizing information in a manner appropriate to the method of delivery
  • Gasping as well as converting vast set of features or information into concise, precise and easy to consume user guides
  • Incorporating/addressing technical review comments

List of Typical Skills For an Information Developer Resume

1

Skills For Senior Information Developer Resume

  • Work with global teams, ensure good communication with internal stakeholders, and organize your workload effectively
  • Strong interest in and proven learning capacity for information technology such as cloud computing, mobile networking, and compilers
  • Exhibits self-direction, setting an example for professionalism in conduct and appearance, writing standards, and technology skills
  • A basic understanding of writing and analysis skills
  • Solid working knowledge and experience with EDWard is required (tables, views)
2

Skills For Services Information Developer Resume

  • Proven experience as a technical author developing documentation for system administrators end-users in a Windows environment
  • Proven experience working with remote/virtual teams
  • Experience creating text that’s part of the product experience, such as user interface text, event messages, labels, or on-screen assistance (2+ years)
  • Additional skills related to the Information Developer’s team
  • Experience with all Kofax Modules, especially Scan, QC, Validation, OCR, Release
  • Related analytical experience; or any combination of education and experience, which would provide an equivalent background
  • Technical experience: MS SQL server, Teradata SQL Assistant experience required
  • Healthcare data analysis or related experience or any combination of education and experience, which would provide an equivalent background
3

Skills For Business Information Developer Senior Resume

  • Learn and apply additional documentation development skills
  • Skills in visual or multimedia design appreciated (knowledge of Photoshop or Camtasia Studio is an advantage)
  • Continue to develop your content design and leadership skills through hands-on collaboration
  • Strong experience with Information Center or Knowledge Center
  • Solid QlikView/Sense and/or Tableau development experience
  • Superior communication and team skills
  • Learn and apply documentation development skills
  • Related analytical experience; or any combination of education and experience, which would provide an equivalent background
  • A willingness to acquire extensive product knowledge and learn new skills at short notice
4

Skills For Graduate Information Developer Resume

  • Communicate effectively with multiple levels in the organization and summarize technical terms to business support areas
  • Proven work experience as an applications developer
  • Proficient skills in print and online authoring tools
  • Strong DITA experience
  • Leading all content development activities for one or more products and act as a coach to less experienced information developers
  • Working experience with SAP BusinessObjects Explorer (BOE)
  • Working experience with SQL Server 2008 R2, 2012, 2014 (incl. SSIS and SSRS)
  • Programming ability to develop and modify SQL based queries, and experience with large datasets and relational databases is required
5

Skills For Services Information Developer Specialist Resume

  • Strong understanding of testing tools and unit test and integration test scripting and testing methodologies
  • Assists in creating effective taxonomies and metadata/search designs for organizing, presenting, and searching ACI documentation content
  • Good understanding of operating systems including Windows, Mac, iOS, and Android
  • One or more years technical information development experience, including technical writing, editing and file management
  • Appropriate experience in understanding and explaining the working of technical products
6

Skills For Medicare MCS Services Information Developer Resume

  • Experience writing code using C/C++, C#, and/or Java programming languages
  • Experience collaborating with software development teams and turning product information into customer-facing content
  • At least 6 months experience in writing/developing technical information
  • Experience with a variety of documentation methods including online help, PDF, document preparation, and single sourcing strategies
  • Experience working on XML authoring or DITA
  • Enterprise: Solid technical knowledge of enterprise networking concepts and Win32 OS, with specialization in security or programming
  • Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications equipment/networks
  • Good understanding of single-sourcing and content management systems
  • Experience using authoring tools to create and publish content on the web
7

Skills For Services Information Developer Intermediate Resume

  • More than 6 years experience writing code using languages such as (and not limited to) C#, VB.Net, ASP.Net HTML
  • Experience with XML authoring tools and content management systems as part of a writing environment such as Vasont, xmetal etc
  • Experience in previous assignments working with the customer
  • Skilled at editing screenshots, icons, and photos
  • Experience working with technology
  • Experience in developing text content within XML vocabulary environments like DITA XML
  • Investigate and prioritize updates to existing content
8

Skills For Technical Information Developer Resume

  • Knowledge of and experience in the following products
  • Analyzes user experience and customer/persona requirements and makes decisions regarding documentation content and design
  • Good working knowledge of Confluence Wiki
  • Good working knowledge of Confluence Wiki & Techsmith Camtasia/Adobe Captivate
  • Proven ability to follow existing documentation methodologies and “take charge” of projects in a software development environment
  • Experience in creating dashboards and ad hoc reports based on captured data
  • Experience working in a risk management, audit, security or technical delivery role
  • Excellent understanding of modern software design and development methodologies (e.g.,OO)
  • BA/BS in a technical field or equivalent combination of education and technical writing experience
9

Skills For Information Developer Advanced Resume

  • Experience developing customer documentation in an Agile environment
  • Experience in documenting software products
  • Experience in working with MS Office applications (especially MS Word and MS PowerPoint) and/or component content management systems such as DITA CMS
  • Experience working in Information Development department or similar environment
  • Years experience working in Information Development department or similar environment
  • Experience using an Integrated Development Environment (e.g., Visual Studio)
10

Skills For System Information Developer Resume

  • Experience interworking with XML SW development environments
  • Transition among changing priorities and requirements
  • Experience documenting software products – (watch demo and develop documentation independently)
  • Present a portfolio of writing samples and/or previous work experience
  • Previous experience working with the SDLC
  • Experience working with Adobe FrameMaker
  • , of technical writing experience with at least one released software product completed

List of Typical Responsibilities For an Information Developer Resume

1

Responsibilities For Senior Information Developer Resume

  • Become an active member in Ariba’s emerging user community by creating new content for the community, respond to feedback on existing content, or answer user questions
  • Proficient in English (written and spoken), with excellent communication, writing, and grammar skills
  • Experience in experience as a technical writer
  • Three - five years of technical writing experience
  • Possesses a good understanding of how information development fits into product lifecycle
  • Professional experience in technical writing
  • Develop intuitive, “right-sized”, content that is delivered through the most effective channel to meet user needs
  • Experience building help centers that are integrated with SaaS products
2

Responsibilities For Services Information Developer Resume

  • Previous experience writing for developers or other highly technical audiences&#8217
  • Knowledge of SQL and/or SAS with SQL 2+ years and/or SAS 1+ years of experience
  • Experience as a technical writer
  • Strong sense of initiative and follow-through
  • Work experience, preferably in information development, preferably SAP Products
3

Responsibilities For Business Information Developer Senior Resume

  • Test software, make recommendations, report technical problems or inconsistencies, and validate end-user content for consistency with product functionality
  • Work well both independently and within a strong, collaborative, Agile team environment
  • Working knowledge of the current content toolchain, content reuse, topic-based authoring, conditional content, and information architecture
  • Creating and maintaining technical content in collaboration with ARM architects and other team members
  • Developing your knowledge and understanding of ARM architectures
  • Obtaining necessary information from available documents and subject matter experts
4

Responsibilities For Graduate Information Developer Resume

  • Participating in UI and usability reviews
  • Reviewing product messages and strings
  • Contributing to knowledge base articles
  • Collaborating with peer team members in Green Park (UK), and Pune (India)
  • Collaborating with customers and internal stakeholders to constantly improve the quality of your deliverables
  • Working with our engineers to understand our new products, and your contributions ensure that the content is easy to understand by the end users
  • Distinguishing requests vs needs
  • Working proficiency with Visio, Illustrator, CorelDraw, and/or other CAD vector-based graphics creation and edit applications
  • Working proficiency with Excel spreadsheet and PowerPoint applications
5

Responsibilities For Services Information Developer Specialist Resume

  • Providing means of product deployment (installation)
  • Providing means of product localisation
  • Ensuring that the content meets the requirements of the end users
  • Assuring that content maximises comprehension and ease of use without the loss of precision and technical accuracy
  • Showing that technical content aligns with corporate standards
  • Engineering, design and oversight for the Exchange 2013/Skype for Business Enterprise Infrastructure
  • Training users in proper use of the applications
  • Creating project specific border files (AutoCAD)
6

Responsibilities For Medicare MCS Services Information Developer Resume

  • Resolving Technical issues
  • Existing product with supervision
  • Obtaining source information from personal investigations, internal documentation, and interviews with subject matter experts
  • Writing structured content that maximises comprehension and ease of use without the loss of precision
  • Ensuring that technical content follows corporate standards
  • Ensuring that technical content production follows current processes and policies
  • Creating Access reports
7

Responsibilities For Services Information Developer Intermediate Resume

  • Working knowledge of Accela Automation development is desirable
  • Working Knowledge of Accela Permits & Land Management System is desirable
  • Working knowledge of Accela Citizen Access Portal is desirable
  • Working knowledge of Accela Tidemark System is desirable
  • Ensuring that content maximizes comprehension and ease of use without the loss of precision and technical accuracy
  • Authoring/Editing Tools: Arbortext Epic Editor, Adobe FrameMaker/Acrobat, Oxygen Editor
  • Working knowledge of basic networking concepts
  • Writing technical content in collaboration with ARM’s product development teams
  • Working proficiency of Adobe FrameMaker and Adobe Premiere Pro, or Final Cut Pro applications
8

Responsibilities For Technical Information Developer Resume

  • Working proficiency of Visio, and Illustrator or other CAD vector-based graphics creation and edit applications
  • Working proficiency of Excel spreadsheet PowerPoint applications
  • Ensuring that technical content aligns with corporate standards
  • Completing ACI products with information to deliver customer solutions
  • Participating in projects to improve UA tools, processes, and content
  • Developing high-quality technical documentation for HP's Enterprise products
  • Working with engineers, SMEs, and other stakeholders to ensure that information in your documents is complete and accurate
  • Conducting a self-review and ensure that the document is free from technical, grammatical and language errors
9

Responsibilities For Information Developer Advanced Resume

  • Analytic ability; Chunking, grouping, classifying and labelling according to guidelines
  • Broad knowledge of BI tools & techniques (e.g. Reporting and querying software, OLAP, Data mining/warehousing, Dashboards, etc.)
  • Analyze existing and potential content, focusing on content reuse and single-sourcing, and identify areas where this can be improved
  • Performs security control assessment using NIST 800-53A guidance and as per continuous monitoring requirements
  • Proof-reading and editing user interface and online help texts for usability and readability
  • Passion about creating learning resources (SDK Delivery Platform / Examples / Online samples) and helpful blog articles and other types of technical content
  • Info development for all developments done for new features along with missing existing features
  • Eloquence in writing and communicating in English
  • Knowledge of structured writing principles, XML authoring
10

Responsibilities For System Information Developer Resume

  • Comfortable asking questions and tracking down answers
  • Knowledge of creating conversational style writing
  • Program and write queries and reports, automating updates for recurring views
  • Construct HMO delivery system clinical utilization reports, such as inpatient metrics and care referral patterns, automating updates for recurring views
  • Understands single sourcing in technical documentation and conditional profiling of content
  • Perform ramp up/on-boarding activities with these teams to support the collaborative authoring model
  • Knowledge of structured writing principles with a flair for simplifying complex information

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