Manager, Information Systems Resume Sample

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Pasquale Pagac
5462 Hermiston Keys,  Chicago,  IL
+1 (555) 605 2095

Work Experience

Manager, Information Systems
12/2015 - PRESENT
Phoenix, AZ
  • Provide regular status reports and project information to the Management team including regular trends and statistics of the network and overall health, metrics of the customers’ network and department KPIs
  • Forms strategic partnerships with key partners such as ServiceNow in product roadmap
  • Works effectively with managed service providers, client-facing and infrastructure service owner teams, project portfolio leaders by collaborating to enforce process adherence, reduce risk / ensure quality and consistency, optimize for process efficiencies, and in general, maximize value of both business and IS service offerings
  • Provides oversight and leadership for the day-to-day activities associated with demand management and resource allocation, prioritization, communications, training and typical line management responsibilities
  • Serves as an escalation point for elevated risks including frequent interactions with Compliance and Quality departments, as well as corporate and other audits
  • Leverages peers and third-party networks for best practices
  • Identifies process improvement opportunities, prioritize improvement items, and leads teams through their implementation
  • Provide subject matter expertise support for new projects, feasibility analysis studies and proofs of concept to enable and protect Amgen’s as a trusted innovator
Manager Information Systems
04/2009 - 10/2015
Boston, MA
  • Manage integration of Platform as A Service (PaaS) 3rd party services, and integration of same into Amgen’s internal and extended cloud infrastructure
  • Provide technical direction and leadership to the team
  • Influence and contribute to successful change including new ways of doing business
  • Responsible for reviewing and signing off on processes
  • Manage service delivery along with future capacity requirements
  • Manage incident communication to senior management, problem coordination, analysis, and resolution
  • Responsible for hiring staff, and developing, motivating, coaching, advising and managing the team
  • Responsible for leading service initiatives. This includes tracking, reporting and resource management
Senior Manager Information Systems
03/2005 - 02/2009
Houston, TX
  • Ensure compliance with company’s standards
  • Provide input into and manage the IS budget
  • Manage vendor within defined contract parameters
  • Innovate and advocate for new service management process metrics
  • Manages the maintenance and support of production systems and the installation of new systems. (45%)
  • Manages staff effectively to maximize high level of productivity. Recruit, develop and retain staff; provide feedback and conduct staff performance evaluations; determine individual training plans and ensure overall competencies (technical proficiency); and, perform department managerial functions. (40%)
  • Manages operating budget and project-related expenditures. (10%)


California State University Channel Islands
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Manages coordination with Alliance and other Nissan affiliates throughout the globe as required for specific projects. Identifies, implements, and manages policies, procedures, and processes that contribute to the organization’s objectives
  • Effective leadership, negotiation, facilitation, and conflict management skills along with excellent administration, communication and presentation skills
  • Excellent communication, analytical, and creative problem-solving skills
  • Patience personality with strong communication and interpersonal skills, both written and verbal
  • Strong analytical skills, with the ability to work in a fast-paced environment
  • Excellent verbal and written communication skills, being able to tailor messages for the audience
  • Strong interrelationship and negotiation skills

How to write Manager, Information Systems Resume

Manager, Information Systems role is responsible for leadership, business, negotiation, collaboration, analytical, gis, training, integration, database, procurement.
To write great resume for manager, information systems job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Information Systems Resume

The section contact information is important in your manager, information systems resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Information Systems Resume

The section work experience is an essential part of your manager, information systems resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, information systems responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, information systems position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Information Systems resume experience can include:

  • Experience in managing Projects and Project Teams. Project management skills helpful
  • Strong SQL server or Oracle experience including writing of stored procedures
  • Work Experience: 3-5 years Relevant experience
  • Presentation skills and ability to develop and deliver reports with clear, relevant and concise data
  • Effectively manage relationships with internal business partners, service partners, and vendors
  • Above average communication and collaboration skills

Education on a Manager, Information Systems Resume

Make sure to make education a priority on your manager, information systems resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, information systems experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Information Systems Resume

When listing skills on your manager, information systems resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, information systems skills:

  • Strong documentation and collaboration skills
  • Advanced interpersonal and communication skills including the ability to communicate with people of wide ranging business focus and levels of responsibility
  • 5 – 8 years IS management, business analysis/or designer and/or Consultant experience, along with experience successfully managing IS areas
  • Initiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutions
  • Effectively manages resource and costs within the budget
  • Presentation skills geared to audience i.e. Senior Mgt

List of Typical Experience For a Manager, Information Systems Resume


Experience For Manager Information Systems Resume

  • Manage a team of early career and experienced engineers, including setting objectives and managing performance
  • Experience of working with offshore teams and review their work products
  • Demonstrated ability to concurrently manage multiple systems and projects
  • Manage the Storage and Backup/Recovery Staff and assure 24x7x365 coverage of the Storage Infrastructure with properly trained and effective support personnel
  • Experience in one or more public cloud environments (AWS, GCP, Azure)
  • Ensure effective and efficient operational systems integration
  • Strong commitment to continuous process improvement and service
  • Liaise with internal and external auditors to ensure compliance and proper system controls are demonstrated
  • Effective communication with team to exchange information, issues, project statuses, improvement opportunities, etc

Experience For Senior Manager, Information Systems Resume

  • Able to solve problems using a methodical and logical approach
  • Available to be on-call during off-hours
  • Global server builds on multiple cloud platforms including Amazon Web Services, Google Cloud Platform and VMware
  • Write code in .Net platform primarily using C#, ASP.Net, Angular JS etc
  • Partners with business clients to develop and coordinate service level agreements, provide service KPIs and ensure ongoing application stability
  • Partner with regional business and IS stakeholders to support evolving business needs around data management & translate them into technology solutions
  • Oversee the execution of comprehensive project plans including resource, risk and communication management, and other project governance processes
  • Manages vendor relationships. (5%)
  • Collaborate with Integrated Supply Chain business partners and other IT functions to understand the vision and requirements of integrated supply chain transportation technology platform(s) and ensure NAR requirements are included and delivered successfully

Experience For Senior Manager Information Systems Resume

  • Ensure all project deliverable needs are communicated between business resources and GIS/vendor/NAR project teams and accomplished for all ISC teams in NAR
  • Work with other NAR teams to recommend, develop and manage ISC initiatives and innovative strategies to support objectives and initiatives in line with company goals
  • Education: BS, MBA is not a requirement but a nice to have or equivalent work experience
  • Manage staff in the AV & Multimedia functional group. This group includes 3 FTE direct reports and various work-study students
  • Provide annual performance evaluations and development plans, work with staff to ensure implementation of development plans, work with senior management to determine yearly merit raises and other salary conditions
  • Evaluate and support academic technology tools such as learning management systems, lecture capture technology, visualization software, and other needs as introduced. Develops web based information resources which enable faculty, staff, and students to use instructional technology successfully
  • Participate in the oversight of department budget and other resources as requested
  • Manages to the operational plan for assigned information systems and/or projects of business unit significance
  • Transforms business specifications into cost-effective information systems applications through resource/staffing plans, prioritizes work and manages within established budget objectives

Experience For Senior Manager Information Systems & Technology Resume

  • Assist in Training and Mentoring staff
  • Provides the division and business areas management with timely and accurate information regarding the performance of the assigned system(s)
  • Responsible for all aspects of human resource management of staff
  • Provide regular status reports and project information to the Management team including regular trends and statistics of the storage infrastructure overall health
  • Work with Management and Vendors to insure maintenance and contracts are current and the infrastructure is supportable
  • Assist in the Research, Design, Testing, and Implementation of short and long-range strategies for the storage infrastructure - changes in configuration, technology and processes pertaining to storage infrastructure and managing the environment
  • Assist the technical staff where necessary in the management of a multi-site enterprise storage environment, including replication for D.R., monitoring and troubleshooting storage issues and failures
  • Experience in I.S. comprised of Enterprise Storage Management, Operating System Support, Network Communications, Application Integration, Monitoring and Alerting, and Operational Process development and control

Experience For Assistant Manager, Information Systems Resume

  • Experience in managing technical staff, consultants, and/or contractors
  • Experience in high availability, 24/7/365 virtualized infrastructures
  • Data Center configuration documentation and management
  • Set yearly goals, and conduct evaluations of team members
  • Responsible for maintenance of the Global Data Center CMDB (Configuration Management Database)
  • Work with cloud and infrastructure architects to receive new solution designs for implementation
  • Transfer documentation to the operations transition and support teams for final acceptance
  • Ensure data center delivery is automated, and the automations are maintained and kept up to date as new server types are required

Experience For Senior Manager Information Systems Big Data Engineering Services Resume

  • Manage the configuration database for data center infrastructure kept inside service now
  • Gather input from customer base to ensure continued relevance of data center technology and catalog
  • Desire to grow into Senior Leadership role
  • Certification in applicable technologies such as AWS Solutions Architect
  • Express views and reasons for decisions and present findings, investigations and metrics clearly
  • Detail oriented, a self-starter, and have impeccable values - trustworthy, team player, honest, and be able to handle confidential information
  • Work with vendors to resolve technical problems as necessary

Experience For Senior Manager Information Systems Enterprise Service Management Platforms Resume

  • Serve as local point of contact / subject-matter-expert for all cyber security practices
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated file servers, email servers, Internet, news management, broadcast servers and business systems
  • Orient staff on use of hardware and software as needed
  • Recommends and performs upgrades on systems to ensure reliability, performance and longevity
  • Assist with the procurement of hardware and software
  • Maintain LAN / Wi-Fi infrastructure with general guidance
  • Develop procedures and/or processes to manage workload
  • Participate in corporate governance programs as required by policy
  • Manage support and deployment of voice and video UC infrastructure

Experience For Manager Information Systems Gcps & AID Global Run Engagement Manager Resume

  • Act as a technical project manager
  • Work with the Registrar and Dean of Academic Systems to manage reporting menus and design reports and datasets, ensuring the availability of accurate and timely information in consumable formats
  • Collaborate with other WebFocus programmers
  • Participate in business process reviews
  • Develop and maintain system and process documentation
  • Develop and maintain data transfer processes

Experience For Senior Manager Information Systems Compute Service Resume

  • Remain current with all relevant technology
  • Act as a liaison with the Administrative Technology Services department
  • Well-organized, intellectually curious and a team player
  • Work with technical and non-technical staff and faculty
  • Self-motivated, desire to take initiative and to persevere through project completion
  • Work occasional events and hours outside of the normally scheduled work week
  • Responsible for the processes and standards related to user's identity and access management globally

Experience For Senior Manager Information Systems Partner Services Resume

  • Collaborate with leaders of business units and other IT functions to understand requirements, communicate capabilities, and manage expectations of service levels provided by the Identity and Access Management team
  • Support business projects and initiatives during all the development phases, providing guidelines and security resources for activities related to user administration, role management and access provisioning
  • Hold authority over the creation, revocation, review, and control of more than 100,000 users of Whirlpool's information security systems globally and take corrective actions in the event of access violations
  • Manage relationships with vendors to ensure proper product licensing, effective and timely vendor support
  • Manage service providers' performance, SLAs and user satisfaction
  • Serve as system owner for the technology landscape used to maintain identity and access throughout the Whirlpool Corporation enterprise

List of Typical Skills For a Manager, Information Systems Resume


Skills For Manager Information Systems Resume

  • Supporting internal and/or external Clients/Stakeholder providing a great customer service experience, either in technology or otherwise
  • Experience working/managing technical troubleshooting in a SaaS environment (web, OS, services, MS SQL, networking, AWS S3/EC2, etc.)
  • Experience developing and managing systems related to medical publications management, customer service and call center, and medical information management
  • Experience with implementing and understanding international requirements
  • Experience leading teams, projects and programs
  • Experience supporting enterprise scale applications
  • Experience in supporting business processes
  • Experience in pharmaceutical and/or healthcare industry with focused on data management, reporting and analytics

Skills For Senior Manager, Information Systems Resume

  • Demonstrated ability for strategic planning and roadmap development with partnership from global and regional business stakeholders
  • Information technology experience covering the major areas of application support and maintenance
  • Experience leading application support activities
  • Experience in leading projects and programs within IS, as well as those that involved external providers
  • Experience supporting SFDC, Veeva CRM and Datavision platforms

Skills For Senior Manager Information Systems Resume

  • Experience with database, analytic, and reporting software applications
  • Validate implementation and documentation for new solutions, including high availability, disaster recovery, and backups to ensure long term support
  • Manage escalations from competing customers, and prioritize requests based on global strategy
  • Previous experience in leadership and managing others
  • Prioritize work in a fast-paced, demanding environment
  • Experience in Information Systems

Skills For Senior Manager Information Systems & Technology Resume

  • Establishing stretch performance objectives and evaluating team members against the objectives
  • Taking full end to end ownership of the HRIS functional area
  • Assisting team members in their career development
  • Provide IT infrastructure and helpdesk support for Taiwan offices including managing and maintaining servers, networks and firewalls
  • Provide daily end user support including email, IP phones, user accounts, printing, applications, etc
  • Knowledge of advanced analytics, predictive modeling and machine learning
  • Manage time of staff including scheduling, time off requests, and review/approval of electronic time cards
  • Work with others in IT and Engineering as appropriate to determine and resolve problems and/or meeting project objectives
  • Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes

Skills For Assistant Manager, Information Systems Resume

  • Oversees the day-to-day operations and projects of the information systems, web services, and database group, including supervision of technical staff
  • Assist in ensuring FTI’s IT policies and procedures are implemented, tracked and reported
  • Install, maintain and upgrade workstation hardware, software, and major operating systems
  • Participates in developing project plans to determine key stakeholders, timelines, processes and allotment of resources to various phases of the project
  • Reviews project plan to determine time-frame, budgets, procedures, staffing requirements and allotment of resources to various phases of the project(s)
  • Advance new initiatives working closely with EPS & Corporate Functions leaders
  • Provide financial guidance on how to drive down operating expense and TCO
  • Proficiency with WebFocus reporting tool

Skills For Senior Manager Information Systems Big Data Engineering Services Resume

  • Understand, manage, and benchmark reporting and analytics/online metric tools necessary for ISC projects (such as Google Analytics, Business Intelligence etc.)
  • Understand the role of the Integrated Supply Chain in driving the annual goals
  • Confirm cost estimates for server requests on multiple cloud platforms supporting global application teams
  • Track all server builds to ensure servers are built to specification and according to schedule
  • Analytical thinking and be able to learn how to absorb and analyze large amounts of information
  • Installation, configuration, and ongoing support of desktop computers, peripheral equipment and software within established standards and guidelines
  • Work with numerous hardware, software and network products in a multi-layered distributed computing environment
  • Enforces company policies regarding security, privacy, and data loss prevention

Skills For Senior Manager Information Systems Enterprise Service Management Platforms Resume

  • Maintain records, audits trails, and documentation to support policy and procedure and contribute to the general operating efficiency of the job
  • Assist in the ordering and configuration of wireless devices within defined standards
  • Provide systems management and leadership, actively seeking solutions and enhancements to ensure systems optimization
  • Manage testing for system upgrades
  • Proficient with reporting tools
  • Maintain end-to-end process accountability, including global controls efficiency and compliance for identity and access management
  • Determine requirements and estimate effort for all projects while managing WBS on large projects
  • Can articulate complex technical topics with different audiences ranging from technical experts to business executives
  • Review code and ensure coding standards are met

Skills For Manager Information Systems Gcps & AID Global Run Engagement Manager Resume

  • Provides division-wide support and administration of specialized applications, web services, application development and databases
  • Resolves, or assists in the resolution of issues related to service delivery of the application(s) under management and coordinates user acceptance test plans with involved business units
  • Work independently and without regular management oversight, ensuring the completion of assigned projects, tasks and deliverables on-time, within budget, and within established frameworks
  • Assist and advise various FTI organizations upon request, providing consultations on specific projects on a short-term basis, and assist in the resolution of technical problems
  • Work with vendors to ensure the successful delivery of services in alignment with contracts and agreements
  • Ensure that the business and technical architecture of delivered solutions match customer requirements
  • Manage key issue resolution with employees, stakeholders and clients
  • Work collaboratively with IT members in APAC region

Skills For Senior Manager Information Systems Compute Service Resume

  • Responds to end-user tickets and requests within business defined service level agreements
  • Manages IT projects and activities to ensure integration, coordination and consistency of processes throughout project life-cycle
  • Designs, develops and tests and maintains modifications or new system upgrades and enhancements
  • Manages and coordinates requests for system access across the Research Enterprise
  • Manages project plan and serves as liaison with organizations and vendors outside the Health System
  • Contributes to the development and maintenance of system policies and procedures; and ensures compliance with internal standards and guidelines
  • Reviews, prepares and presents project reports and status reports
  • Collaborates with departments, management, vendors; and ensures quality system operations. Serves as a key resource to departments, solve problems and ensures system credibility
  • Leads and delivers global and regional data management technology capabilities to align with business needs and strategic goals

Skills For Senior Manager Information Systems Partner Services Resume

  • Creates and aligns the overall strategic vision and roadmap for global data management and analytics capabilities with global / regional teams and business strategic initiatives
  • Provides technical leadership and direction for the adoption of global data management practices and technology
  • Executes strategic roadmaps and govern key aspects of solution implementation related to data management and projects to provide end-to-end business capabilities
  • Partners with regional business and functional teams to define and centrally manage business needs, technology platforms and service portfolio delivery
  • Partners with business clients to manage “Build” and “Run” service portfolio, service level agreements, provide service KPIs and ensure ongoing application stability
  • Keeps track of industry and technology trends, connect and foster external networking opportunities to deliver valuable insight from other similar professionals in our industry
  • Manages and develop a team of subject matter experts and other internal/external technical resources responsible for delivery and support of Global DnA business services

List of Typical Responsibilities For a Manager, Information Systems Resume


Responsibilities For Manager Information Systems Resume

  • Oversee and manage technical staff who perform an internal consulting role, providing direction to IT project teams and business users on effective design and system decisions for identity and access management technology and process integration
  • Very strong organization, communication and problem solving skills
  • Experience with Informatica MDM, Reltio or similar tools used for managing master data in the Life Science industry
  • Experience with dashboard reporting tools like Tableau
  • Experience in pharmaceutical and/or healthcare industry with focus on data management and integration
  • Partners in developing the overall strategic direction, vision and standards around the Reporting Service for the Global Medical function
  • Deliver results in an environment consisting of diverse global and matrixed partners; including non-dedicated resources
  • Manage department expense and capital expenditures within budgetary guidelines
  • Build and maintain employee morale and motivation

Responsibilities For Senior Manager, Information Systems Resume

  • Ensure the team is appropriately staffed with required competencies
  • Deliver the required capability for the enterprise’s needs
  • Support and oversight of all projects within HRIS
  • Provide expert functional knowledge
  • Responsible for the assignment of projects, project tasks, support desk tickets within functional area
  • Establish direction, enforce, and improve baseline functionality
  • Proactively initiate continuous improvement activities

Responsibilities For Senior Manager Information Systems Resume

  • Maintain all components (dates, status, etc.) of the IS Project Management System
  • Proactively stays current with the technologies available for HRIS
  • Administrative tasks such as expense reports, vacation request, etc
  • Help business leaders enable their future-state business capabilities
  • Strategic agility to look at the big picture
  • High technical and business process acumen
  • Can easily gain the confidence and trust of peers and executive leadership

Responsibilities For Senior Manager Information Systems & Technology Resume

  • Looks at all aspects of an issue/challenge from multiple points of view; sees farther into the future than most; can easily pose credible alternate scenarios for planning
  • Works with business/operations team and/or business analysts to understand requirements and how they affect the system
  • Create technical design/solution to match the requirements
  • Write stored procedures in SQL Server
  • Work with other development teams for application integration
  • Work with other development teams across the globe and align development tasks with them
  • Provide status in a timely manner and stay on top of all assigned tasks

Responsibilities For Assistant Manager, Information Systems Resume

  • Understand and implement best practices
  • Drives business data and application software architecture and long term planning for the studio, responsible for ensuring that the most appropriate technologies are applied in a cohesive manner to meet the studio’s objectives
  • Provides vision, strategy and leadership for the studio’s business software, and collaboration services
  • Defines and manages the Information Services budget to ensure alignment with the studio’s financial goals
  • Experience managing Information Technology Infrastructure Library (ITIL) incident, problem, change, release management or similar shared services processes and associated services in a large enterprise (10,000+ users)
  • Understand business functionality and collaborate with cross-functional groups to identify a solution from available Amgen IS services and recognize strategic initiative’s impact to partners

Responsibilities For Senior Manager Information Systems Big Data Engineering Services Resume

  • Excellent influencing skills, with demonstrated ability to work collaboratively and effectively with key business partners, IT leadership teams, and external services providers
  • Excellent interpersonal, communication and negotiation skills; ability to work effectively with all levels of staff and management
  • Has thorough working knowledge of programming disciplines and a thorough understanding of the business that the assigned systems are supporting. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues
  • Has demonstrated or thorough understanding of fair staff management practices including assessing performance, coaching of all team members and developing talent leading to building an excellent team
  • Experience with or working knowledge of LEAN/AGILE software development methodologies
  • Open and direct management of conflict until resolved

Responsibilities For Senior Manager Information Systems Enterprise Service Management Platforms Resume

  • More than 10 years of project, program, or portfolio management experience with 5 or more years providing leadership, coaching, guidance, and training and contributing to staff development
  • Strong planning, organizational, and leadership skills, including the ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with tact, and execute with limited information and ambiguity
  • Healthcare industry experience focused on analytics, business intelligence, reporting or data management
  • Competent in project management, governance formulation, and team management
  • Expert in financial management and organizational change management
  • Hands-on experience in architecting BI & Reporting solutions using at-least two of the following technologies - Spotfire, Tableau, IBM Cognos, MicroStrategy etc
  • Deep understanding of Agile methodologies and Lean Startup principles

Responsibilities For Manager Information Systems Gcps & AID Global Run Engagement Manager Resume

  • Experience with global computer system validation and regulatory requirements (e.g., 21 CFR Part 11); understanding of health care compliance requirements and principles
  • Strong communication skills to communicate fluently across and up through organization, including escalation and mitigation of issues, risks and business impacts
  • Excellent influencing skills, with demonstrated ability to work collaboratively and effectively with key business partners, IT leadership teams, and external service providers
  • Experience in implementing Master Data Management (MDM) solution, leveraging external and internal data sources including, but not limited to, Customer, Product, Multichannel, Sales etc
  • Strong data management, integration and governance experience with pharmaceutical business knowledge along with technical aptitude in defining and advancing the Data Management and Analytical solutions
  • Experience with agile/scrum delivery model and complete project lifecycle in data management area, including but not limited to requirements gathering, data analysis, design, development, and testing and data validation

Responsibilities For Senior Manager Information Systems Compute Service Resume

  • Networking experience (Firewall, LANs, WANs, Wireless, DNS, DHCP, VPNs, etc)
  • Experience with management reporting teams, meaningful use of attestation, CARF, DOH, JCAHO, and CMS Audits are required
  • Demonstrated ability to manage pressure and to provide clear direction to people during times of crisis
  • Progressive IT leadership experience (IT Lead or Manager Role)
  • Administration and user support experience for Windows AD, Windows, Mac, Linux, MS Office
  • Experience in .Net, C#, ASP.Net etc. in medium to large scale projects and systems development
  • Define the architecture and technical roadmaps that align with the BI & Reporting strategy

Responsibilities For Senior Manager Information Systems Partner Services Resume

  • Team/results oriented, flexible, proactive, self-starter
  • Partner with business stakeholders, internal teams, vendors, and other partners to manage the Reporting service - SLAs, service KPIs and ensure ongoing application stability
  • Lead the technical design, development, testing, implementation, and support of key projects in data visualization, dashboards & reporting using analytical software like Spotfire, Tableau, IBM Cognos, MicroStrategy, etc
  • Acts as a Service Owner accountable for scientific data platform, integrations, steady state run activities and data generated by platform
  • Provide advice and support to project teams (project managers, architects, business analysts, and developers) on tools, technology, and methodology related to the design and development of analytical solutions
  • Prepare and maintain communication materials like roadmaps, position papers, presentations, demos, playbooks and socialize the materials with our business clients and partner IS services
  • Maintain knowledge of market trends and developments in search and related emerging technologies to provide recommendations and deliver best practice solutions

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