Manager Fraud Resume Sample

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Dorris Wiegand
18369 Brianne Shoals,  Los Angeles, CA
+1 (555) 354 9521

Work Experience

Manager, Fraud Operations
05/2017 - PRESENT
New York, NY
  • Ad hoc attendance of criminal and civil court proceedings, on behalf of Major Case Management Services (within the Montreal area) for the purpose of entering ‘book of records’ as evidence as required by law
  • Setting appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals
  • Creating a positive work environment and being an effective role model by championing CIBC’s mission, vision and values
  • Business Management & Strategy
  • Governance, Controls & Risks
  • Portfolio Oversight, Management & Delivery
  • Formalizing and socializing the Program bank-wide
Manager Fraud Operations
03/2012 - 04/2017
Phoenix, AZ
  • Setting out controls, policies & procedures to mitigate against fraud, theft and sabotage
  • Advising and/or designing enterprise training and awareness programs
  • Implementing a robust, holistic prevention, detection and response infrastructure – including threat detection tools to monitor activity
  • Collecting, reviewing, interpreting, correlating and analyzing data to identify threats
  • Aligning and integrating the Program to the Bank's Risk Management framework
  • Establishing Third Party practices to monitor and evaluate risk
  • Implementing communication protocols for fraud events and Incident Response plans; and
Manager, Fraud Solutions
04/2006 - 09/2011
Los Angeles, CA
  • Evaluating and reporting on Program compliance, effectiveness and organization-wide participation in the spirit of continuous improvement and optimization – from report design to establishing the mechanics of report generation and distribution (processes, procedures, protocols, etc.)
  • Integrating businesses across the bank into the central fraud team including TD Wealth Management and TD Securities
  • Oversees the implementation of fraud strategies within the fraud detection tools. Socializes and gains approval for broad fraud strategy changes. Manages the monitoring of fraud strategy performance. Provides effective leadership, education, coaching and consultation for business segments’ fraud/loss policies, procedures, initiatives and programs
  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework
  • Familiarity with travel industry concepts, practices and procedures nice to have
  • Desire to work in a fast-paced, results drive environment with a diverse set of responsibilities
  • Proven ability to create, analyze and communicate analytics and performance metrics
  • Proficiency with agile development


Kent State University - Stark Campus
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Experience working with the IBM Netezza or other ‘Big Data’ platforms to manipulate and extract information for analysis. Experience writing SQL queries to extract information
  • Excellent oral and written communication skills, strong analytical and listening skills
  • Great communication skills and problem-solving skills
  • Exhibit high levels of business and personal credibility combined with expert influencing skills to gain an agreement on compelling arguments and concepts
  • Highly refined planning, negotiation, communications, leadership, writing, editorial and management skills
  • Excellent customer-centric service philosophy and understanding of the challenges in providing a world class customer experience in a regulated environment
  • Extensive SAS and SQL programming skills , preferably in multiple environments

How to write Manager Fraud Resume

Manager Fraud role is responsible for leadership, software, analytical, training, retail, finance, credit, security, reporting, design.
To write great resume for manager fraud job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Fraud Resume

The section contact information is important in your manager fraud resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Fraud Resume

The section work experience is an essential part of your manager fraud resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager fraud responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager fraud position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager Fraud resume experience can include:

  • Superior analytical and problem solving skills. Proven ability to translate ideas into action
  • Strong time management skills with the ability to problem solve
  • Leadership skills including verbal/non-verbal communication
  • Plan and manage multiple parallel projects thru solid project planning, execution and effective communication on issues and risks
  • Utilize strong and solid comprehension of fraud and risk
  • Experience in delivering customer support through multiple contact channels, including e-mail, chat and phone

Education on a Manager Fraud Resume

Make sure to make education a priority on your manager fraud resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager fraud experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Fraud Resume

When listing skills on your manager fraud resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager fraud skills:

  • Passionate about developing knowledge and skills in Fraud operation, as well as work with high-energy group of people
  • Be a people-first leader with noteworthy experiences building a positive culture, developing and promoting leaders, and building employee engagement
  • Management, mentoring and coaching experience within an international company
  • Solid background and training in a quantitative field (e.g., Statistics, Mathematics, Economics, Engineering
  • Motivate and mentor teams toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations
  • Experience in managing call / contact center operations teams – including onshore, offshore and remote employees

List of Typical Experience For a Manager Fraud Resume


Experience For Manager, Fraud Operations Resume

  • Prioritize competing projects among departments, history of effectively working with multiple teams to build new capability and implement projects
  • Present ideas and information across all levels effectively
  • Ensuring stakeholder engagement and effective communications across the project
  • Experience with researching and decision making under stressful conditions
  • Experience Managing a department or entity with 10 8+ employees
  • Strong PC knowledge, including MS office, Word and Excel
  • Analyze effectiveness of existing fraud models and oversee the design, development, and management of new real-time fraud rules and models
  • Ensure quality service and effective operations support to comply with all regulatory, internal compliance, and risk deliverables

Experience For Manager Fraud Operations Resume

  • Relevant experience, including working with fraud or identity issues in the capacity of analytics, operations, or customer support
  • Demonstrate a bias for action in resolving fraud issues and to think and react in a high-energy, fast-paced environment
  • Provide statistical reporting for leadership to communicate department productivity and effectiveness
  • Suggest and implement platform solutions to enable the Fraud team to operate efficiently and at scale
  • Operate and execute projects independently with minimal oversight

Experience For Manager, Fraud Investigations Resume

  • Experience with industry wide fraud detection tools
  • Related work experience - 8+ years
  • Ongoing evaluation of policies and processes to identify productivity and servicing opportunities
  • Partnering with Technologies and Governance teams for successful deployment of models and data elements
  • Gain agreement across the business through gathering input, exploring ideas and influencing towards the outcome that adds the most value to the business

Experience For Manager, Fraud Solutions Resume

  • Diagnose underlying problems and provide guidance and actionable steps to improve the underlying rule set, models and process
  • Apply big-data techniques to MasterCard’s fraud data repositories in order to further the understanding of fraud and identify actionable insights
  • Identify, analyse and report on potential exposure of top and emerging fraud risks for local RBWM Business
  • Provide developmental and positive feedback, as well as technical and coaching advice
  • Analyze and report regularly on existing fraud strategies and fraud trends across the Bank - Canada and International Operations
  • Foreign language fluency in one or more of the following (Chinese, Japanese, French, Spanish, Italian, or Portuguese)
  • Investigate patterns and trends within attack and fraud data to identify criminal networks persistently targeting SunTrust interests

Experience For Senior Product Manager, Fraud Analytics Resume

  • Collaborate with a global team, across multiple time zones
  • Be prepared to occasionally work out of usual business hours when required to teleconference with Australia, Europe or the East Coast, as necessary
  • Available to travel to Sydney Australia a couple times a year
  • Available to travel to San Francisco a couple times a year
  • Manage potential and actual fraud escalations based on MMT requests, as well as escalations received within Service, Trading, Operations and internal partners (Legal, CLR, Treasury) with the intent of preventing fraud for review and inquiry

Experience For Fr-manager Fraud & Anti Money Laundering Resume

  • Fraud experience required
  • Review of post-fraud escalations from FCC including subsequent actions (SPAD notes, BORD restrictions, recall of funds, identification of related accounts)
  • Fraud reporting development, issuance and fraud trending analysis. Fraud reports include but are not limited to repeat NIGOs, UMB Fraud Losses, address changes & related disbursement requests and transactional history
  • Monitoring existing fraud models/strategies and ensuring that they meet false-positive and detection rate criteria; explains variances and recommends remedial actions; mine customer, account and transactional data to develop segmentation to improve fraud detection and minimize impact to legitimate transactions
  • Collaborating with other Fraud teams to deliver requirements for implementation of new fraud strategies
  • Develop, implement and continuously enhance enterprise level fraud risk framework and policy and related guidance, ensuring alignment to regulatory requirements and industry best practices
  • Tailor and develop regional policies in line with local regulatory requirements as required
  • Develop, implement and continuously enhance fraud Control Standards
  • Experience in the identity and fraud or AML (anti-money laundering) market domains, ideally in a product management role, but potentially in an alternative role such as fraud operations or, in a software vendor active in these markets where your background is in product development, business analysis, or consulting

Experience For Project Manager Fraud Solutions Resume

  • Manage and monitor the team’s caseload and priorities to ensure accurate and timely information is documented in the case management tracking system
  • Minimise fraud write off’s through an effective Fraud recovery process
  • Experience in e-Commerce and Card not Present Fraud related field
  • Experience with Fraud Detection Methods and Analysis
  • Negotiate and set agreed Fraud resolution standards and benchmarks with the respective BU’s in order to drive the business units objectives
  • Manage a team of 5-10 fraud investigators
  • Supervise the daily workflow of Fraud Operations including Suspicious Activity Report referrals, fraud alerts and surveillance, investigation documentation, or other fraud processes
  • Participate in projects in a fraud advisory capacity
  • Handle escalated fraud issues to minimize customer and/or business impact and fraud losses

Experience For Associate Manager, Fraud & Risk Analytics Resume

  • Assess internal and external fraud trends to make recommendations on additional controls
  • Travel as needed to successfully perform position responsibilities
  • Fraud Analytics domain expertise
  • Ability and willingness to travel (up to 80%)
  • Establish and apply best practices within the AWS Fraud team
  • Evaluate a business case for establishing a 24/7 Fraud Operations Center (Ops Ctr) that would provide real-time operational support to prevent, identify, investigate and combat fraud. If business case determines on Ops Ctr is justified, lead the project to build, staff and operate the center
  • Reduces overall fraud risk exposure and related financial losses for WEX, its customers, and partners
  • Manages fraud operations for all lines of business
  • Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Experience For TDM / Project Manager Fraud Resume

  • Track and monitor the performance of models and conduct reviews
  • Evaluating new data sources/new variables for their efficacy in discriminating between fraudulent and genuine applications based on statistical techniques and business judgment
  • Mentor and providing coaching to the team in order to grow them professionally
  • Focus on developing team members and enabling them to thrive
  • Find and prevent fraudulent reviews and other content from being published to our clients’ websites
  • Understand the state of the art of fraud and spam generation and proactively develop the state of the art for fraud and spam prevention in the online reviews space
  • Provide recommendations to senior leadership about new strategies for maintaining a fraud-free Bazaarvoice content network
  • Build a high performing, best in class Global Payments Fraud Operations team
  • Assist the design team in creating customer centric processes that also protect eBay from Payment fraud

Experience For Audit Manager, Fraud / Financial Crimes Resume

  • Develop innovative and creative solutions for improving customer satisfaction
  • Maintain a budget and drive down costs
  • Evangelize authenticity throughout the company, among our clients and in the market in general through blog posts, interviews with news outlets, etc.
  • Participate in the review and recommendation of operational systems and design associated with team procedures
  • Develops and implements comprehensive strategic plans and provides leadership and corporate vision for the Payments team
  • Provide regular performance updates to Executive leadership
  • Develop, enhance and review fraud identification and prevention solutions and processes and ensure appropriate cross-functional support to deal with systematic and malicious fraud events
  • Work with Engineering and Product teams to conceive, design & monitor fraud risk strategies in order to mitigate fraud risk in the most precise manner possible

List of Typical Skills For a Manager Fraud Resume


Skills For Manager, Fraud Operations Resume

  • Advanced computer software skills with extensive experience with Microsoft Excel, Access, Fraud prevention models and Word
  • Excellent time management skills – the ability to manage multiple tasks in a fast-paced environment
  • Effective people management experience
  • Fraud experience or at least 5 years of AML investigation experience
  • Financial services investigations experience or at least 2 years of financial services operations experience
  • Brokerage investigations experience or 5+ years of brokerage operations experience
  • Prior experience in credit card programs or related financial services fields
  • Prior leadership experience - 4 + years
  • Have strong communication skill to work with cross functional business partners at various levels

Skills For Manager Fraud Operations Resume

  • Proven track record of strong collaboration and partnership with cross functional teams
  • Demonstrated track record of high performance leadership and developing high performance teams
  • Project management experience including new business development and technology improvements
  • Experience in risk management, with expertise in GBM and other machine learning techniques
  • Effective in dealing with senior executives in customer organizations
  • Experience performing data driven analysis to identify actionable insights

Skills For Manager, Fraud Investigations Resume

  • Strong ability to handle multiple tasks and meet deadlines in a fast-paced changing environment
  • Experience managing a fraud or AML investigations team
  • Experience working with law enforcement
  • A strong passion for ride-sharing & Lyft’s mission
  • Hands on experience with Advanced Analytics / Data Science using tools like SAS, R, Python
  • Management Consulting experience in Analytics

Skills For Manager, Fraud Solutions Resume

  • Fraud management experience
  • Build and develop a highly motivated and skilled team to enable the department to achieve its business objectives
  • Build effective relationships with key stakeholders, particularly within SFR teams
  • Risk management experience in financial serives or the payments industry
  • Advanced financial analysis experience required (balance sheet, forecast)
  • Industry experience in program/project management

Skills For Senior Product Manager, Fraud Analytics Resume

  • Industry experience in program/project management
  • Experience in the preparation of SARS for law enforcement purposes
  • Operational risk experience
  • Work experience in analytics
  • Provide challenge to RBWM Business ineffective action plans to ensure fraud risk remains within appetite
  • Set operational goals for Fraud Operations that align with company priorities
  • Organize team structure to achieve strategic business priorities
  • Defining, monitoring, and tracking KPI’s and developing concrete point of view on insights to present to senior leadership
  • Developing and enhancing statistical models by utilizing the best-in-class machine learning techniques

Skills For Fr-manager Fraud & Anti Money Laundering Resume

  • Inventing and simplifying tools and processes that improve team efficiency and reduce program risk
  • Working knowledge of regulatory requirements (preferably AML / Fraud)
  • Managing proactive reviews into areas with known fraud risks
  • Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
  • Contributing to a high scale, complex, world renowned product and seeing real time impact of your work
  • Understanding of retail banking products, services and process is advantageous
  • Working in a fast paced and performance driven culture
  • Contribute to’s growth through interviewing, on-boarding, or other recruitment efforts

Skills For Project Manager Fraud Solutions Resume

  • Responsible for maintaining a detailed understanding of and guidance to the Criminal Risk Assessment process with the LOB
  • Lead fraud incidents/crisis by assessing impact and working with business partners and technical teams to limit exposure and solve the problem
  • Develop and implement the fraud risk assessment methodology, including the assessment universe, tools, and related training material
  • Ensure department compliance with Suspicious Activity Reporting and Elder Abuse reporting deadlines
  • Facilitate, test, and write highly complex application programs, queries and reports according to business requirements

Skills For Associate Manager, Fraud & Risk Analytics Resume

  • Lead continuous improvement of business processes and procedures by providing input and recommendation to the I&SS leadership team
  • Use insights to set the tone for and influence change, and improve working relationships
  • Provide coaching and leadership for team members and provide regular feedback into members’ assessment of performance
  • Fraud related training/awareness needs for the LOB that is both employee and customer focused
  • Certified Anti-Money Laundering Specialist (CAMS) ​

Skills For TDM / Project Manager Fraud Resume

  • Assist Analysts with escalating potential risks
  • Be data driven and analytical and use findings as a guideline for your decision-making process
  • A self-starter, able to work independently, in a collaborative and rapidly changing environment
  • Develop, implement, support execution of fraud risk assessment methodology, including a comprehensive assessment universe and risk based refresh cycle
  • Develops and implements governance framework and processes to ensure businesses and functions are executing fraud risk programs as required

Skills For Audit Manager, Fraud / Financial Crimes Resume

  • Act as Starbucks’s authority for fraud data. Manage fraud data standards/definitions and own fraud reporting policies and principles
  • Focus on minimizing operational and fraud risk
  • Conduct fraud training across the business
  • Produce monthly/quarterly fraud loss reporting
  • In-depth knowledge of BSA/SAR Filing requirements and investigation workflows
  • Develops an understanding of Citi’s products and functions and a detailed appreciation of the fraud risks associated with them

List of Typical Responsibilities For a Manager Fraud Resume


Responsibilities For Manager, Fraud Operations Resume

  • A passion for ride-sharing & Lyft’s mission
  • Be extremely focused on data and analytics to solve problems and a track record of driving results through continuous improvement
  • Ensure that departmental standards regarding professionalism, courtesy and productivity are maintained
  • Provide regular coaching and development to staff to maximize productivity at all levels
  • Communicate and report overall status, primary metrics, key fraud and identity issues and solution recommendations and plan timelines to senior management
  • Own partnership and processes with Fraud Operations and other customer-facing teams to resolve customer-related fraud issues and provide the best possible customer experience in a timely manner
  • Provide a high level of detail in every action and keep issues top of mind to relevant stakeholders
  • Provide overall supervision and management to fraud operations staff
  • Resolve internal and external customer escalated situations

Responsibilities For Manager Fraud Operations Resume

  • Quantify risk and exposure and communicate the discoveries to upper level management
  • Collaborates on investigations with appropriate business partners
  • Motivate staff to reach daily and monthly management objectives
  • Knowledge of mobile phone products and services
  • Knowledge in all applicable State and Federal fraud regulations
  • Connect and utilize a wide array of seemingly unstructured data attributes

Responsibilities For Manager, Fraud Investigations Resume

  • Demonstrated strategic thinking and cross-functional team influence, able to deep dive into fraud issues while maintaining awareness of the high-level trajectory of the fraud team
  • Mentor and grow junior team members
  • Execute on programs and projects independently and flexibly with minimal resources
  • Provide interpretation and application of Group Fraud policies to local RBWM Business activity and review local dispensations against policy for suitable mitigating controls and action plans
  • Provide subject matter expertise to guide RBWM Business on fraud risk associated with their processes, products and services
  • Monitor and improve operational efficiency & excellence of the Fraud Operations team
  • Hire, develop and retain fraud talent from around the world
  • Solve problems and issues within the team
  • Inform senior managers on strategic topics

Responsibilities For Manager, Fraud Solutions Resume

  • Support analysts to develop and implement effective fraud detection and prevention strategies to mitigate fraud losses while ensuring appropriate balance between customer/partners experience, risk and operational costs
  • Undertake strategic workload analysis and support the Fraud Operations team to prioritize in a practical way based on impact and risk
  • Good understanding of the industry best-in-class CNP fraud detection tools and technologies and experience in analyzing and assessing these tools and the applications from an Issuer’s perspective
  • Good knowledge in emerging payment technology (, digital, mobile) trend and implications for fraud
  • Ability for multi-tasking and prioritization and result driven
  • Critical thinking and ability to address emerging fraud issues and challenges in a timely fashion
  • Motivated to constantly strive to find innovative ways in which to enhance FC&FMG's Fraud and Security Programs

Responsibilities For Senior Product Manager, Fraud Analytics Resume

  • Articulate complex and sensitive information and situations in meaningful and easily understood terms
  • Lead 2-3 Fraud supervisors, each with a team of 12-15 Fraud agents
  • Anticipate and deliver on the needs of a fast paced and dynamic business
  • Thorough knowledge of The Bank Secrecy Act, USA Patriot Act, OFAC Compliance, CFPB, and FinCEN
  • Excellent written and verbal communication / presentation skills, including the ability to persuade and influence a broad spectrum of stakeholders at all levels
  • Competitive compensation and benefits package and some great added perks of working in the home city of

Responsibilities For Fr-manager Fraud & Anti Money Laundering Resume

  • Career Advancement via Online and On-the-job training, Hackathons, Conferences and active community participation
  • Track the activities of specific cybercriminals via online forums, dark web and social media in order to collect information on the latest fraud tactics and techniques
  • Provide actionable intelligence to network defenders and fraud investigators in order to enable proactive threat mitigation strategies
  • Clearly articulate investigative findings and analysis in detailed reports tailored for both executive and technical audiences
  • Collaborate with fraud teams, operations, 3rd parties and law enforcement to plan execute and report on coordinated investigations and intelligence collection activities

Responsibilities For Project Manager Fraud Solutions Resume

  • Comparative trends for similar LOB’s in other Financial Institutions
  • Responsible to work with risk stakeholders on IAAP’s
  • Coach and mentor I&SS staff on areas of expertise including current business environment, the logic behind decisions, operational loss context, severity of identified issues etc
  • Recommend enhancements to existing origination fraud and transaction fraud strategies, procedures and policies, based on identified opportunities to improve portfolio performance
  • Lead cross functional project teams to implement fraud strategies and ensure risk technologies are fully leveraged post implementation
  • Identify new trends and best practices in fraud risk management

Responsibilities For Associate Manager, Fraud & Risk Analytics Resume

  • Promote best practices implementation and leverage appropriate risk technologies (e.g. FICO/Experian/Others) for strategy and credit policy changes
  • Act as a partner with BMO Capital Markets in their management of fraud risks affecting the LOB and operational risk policies/mitigation strategies that reflect enterprise and industry standards
  • Comparative trends for similar LOBs in other Financial Institutions
  • Control gap analysis identify, investigate, and assess possible control gaps identified in BMO operations to deliver, as required a Root Cause Analysis or Control Report
  • Manage and develop work plans for small to medium sized projects this includes identifying tasks that need to be completed and coordinating the delivery of outputs
  • Take ownership of managing resources effective to meet business objectives
  • Lead continuous improvement of business processes and procedures by providing input and recommendation to the CS leadership team

Responsibilities For TDM / Project Manager Fraud Resume

  • Responsible to work with risk stakeholders on IAAPs
  • Take escalated calls from team members to handle customer dissatisfaction and prevent service failures
  • Maintain, and seek to improve the delivery of superior service to all customers
  • Build an environment/ culture where new ideas are actively encouraged and fully considered in pursuit of improved customer service, reduced fraud risk, improved work environment and best practice
  • Provide strategic and tactical analysis to optimize fraud strategies, policies, and models and minimize fraud losses
  • Manage the content and effectiveness of the PRM (fraud detection and workflow tool) rule set, develop the SAS data mart and implement advanced detection and prevention capability into our fraud management processes

Responsibilities For Audit Manager, Fraud / Financial Crimes Resume

  • Identify and develop new data sources for use throughout the organization in fraud detection and work with IT to develop transaction level data sources
  • Promotes sound and embedded fraud risk management throughout RBC
  • Ensures RBC meets regulatory requirements for fraud risk management
  • Significant impact to the organization as policy framework provides a means for RBC and its businesses to understand and management fraud its fraud risk in a consistent and appropriate manner
  • Fraud Risk Management methodologies
  • Data and financial analysis
  • Create, modify and execute complex SQL and Hadoop database queries to retrieve and analyze data
  • Work under pressure and adapt quickly to environment changes
  • Responsible for ensuring fraud issues, risks and potential opportunities are identified and captured for consideration in all Enterprise policies, standards and strategies Provide subject matter expertise on fraud and related business issues including business protocol, policy and processes, key risk areas and controls, operational loss experience and business strategies

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