Fraud Risk Manager Resume Sample

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Gavin Okuneva
83624 Antwon Manors,  Houston,  TX
+1 (555) 102 1389

Work Experience

Fraud Risk Manager
01/2016 - PRESENT
Dallas, TX
  • Understanding of consumer banking business , systems and processes
  • Lead a team of 8+ high performing investigators in a fast- paced environment including performance management, coaching, developing and driving the vision for the team
  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles
  • Partners with internal partners across the company to effect change and promote awareness through the coordination of fraud detection monitoring of system enhancements and statistical trend analysis
  • Oversee the Private Banking Group’s Fraud Monitoring and Reporting Program
  • Partner with various stakeholders including Fraud Operations to perform analysis of fraud activity across the Private Banking Group’s products and assess findings to quantify residual risk
  • Monitor regulatory developments and industry trends and incorporate into PBG’s’ Fraud program
  • Track fraud losses versus plan and counsel /review of individual countries / portfolios
  • The mandate of the Independent Consumer Fraud Risk Management organization is expanding to include non-core consumer products: Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management
VP, Fraud Risk Manager
09/2011 - 11/2015
Houston, TX
  • The Independent Consumer Fraud Risk Management organization is restructuring itself to better support the business in lieu of the announcements of the exit of the consumer business in Argentina, Brazil and Colombia and the consolidation of the APAC/EMEA Region
  • Assist with development and delivery of training modules for staff and unit heads on Fraud Risk Management awareness, strategy and policy
  • Representing the fraud function with executives (e.g. product managers) to influence decisions and ensure that appropriate levels of investment are made in controls, in relation to business product direction and emerging threats
  • Analyzes fraud risk processes & controls, manages projects, oversee fraud risks associated to Citi’s customer-facing remote channel offerings
  • Conduct fraud thematic and product oversight reviews in the region (all consumer related products)
  • Act as a primary point of contact for Fuels and Specialty Merchants partners and the Retail Services business to escalate fraud issues
  • Act as a point of contact for the business to escalate fraud issues
Senior Fraud Risk Manager
06/2006 - 04/2011
Detroit, MI
  • Perform risk assessments on new and changing products and services
  • Partner with Channel Policy, Operations, and Process Integration to insure consistency and transparency
  • Experience in a fraud risk management (or other relevant risk / control discipline)
  • Support Regional Oversight lead in the implementation of Regional fraud strategy, policy and projects through close & continuous oversight
  • Conduct fraud thematic and product oversight reviews in the region
  • Extensive experience banking products in eith Consumer, Commercial or Corproate Banking
  • Manage projects, analyze fraud risk processes, define controls, and oversee fraud risks associated to Citi’s customer-facing mobile wallet offerings


University of Minnesota, Morris
2001 - 2006
Bachelor's Degree in Statistics

Professional Skills

  • Strong networking skills, proven track record of managing multiple stakeholders
  • Strong analytical and problem solving skills. Proficient in Microsoft suite: advanced Excel (Pivot tables, lookup and macro functions)
  • Core Credit Risk skills and understanding
  • Leadership skills and ability to deliver results, working with cross-functional and virtual teams
  • Fraud and Credit Risk skills and understanding
  • Exceptional problem solving, critical thinking, and troubleshooting skills
  • Extensive experience banking products in Consumer or Commercial Banking

How to write Fraud Risk Manager Resume

Fraud Risk Manager role is responsible for credit, reporting, analysis, quantitative, design, retail, finance, training, integration, recruiting.
To write great resume for fraud risk manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Fraud Risk Manager Resume

The section contact information is important in your fraud risk manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Fraud Risk Manager Resume

The section work experience is an essential part of your fraud risk manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud risk manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud risk manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Fraud Risk Manager resume experience can include:

  • Strong communications skills coupled with the ability to craft meaningful presentations and deliver messages
  • Demonstrated experience with Falcon, Cardguard, PRM or similar fraud detection and alert workflow management tools
  • Devise and implement methodology for effective fraud and scam risk assessment and management, including scenario planning
  • Good business understanding and working knowledge of Risk, Legal, Operations, Technology and Finance
  • Manage team scheduling and work flow prioritization to ensure optimal coverage; directly supervises and coaches risk analysts
  • Experience in implementing strategies into real-time fraud prevention systems is desired

Education on a Fraud Risk Manager Resume

Make sure to make education a priority on your fraud risk manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud risk manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Fraud Risk Manager Resume

When listing skills on your fraud risk manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical fraud risk manager skills:

  • Work effectively with individuals with diverse backgrounds and positions
  • Highly motivated self-starter, able to work independently and effectively in a virtual environment
  • Experience in credit cards, with specific experience in risk management
  • Communicate complex technology ideas effectively and persuasively
  • Implement Industry leading prevention and detection strategy that meet need of key stakeholders to balance fraud and scam losses with customer experience
  • Risk management experience gained through consumer banking and card operations

List of Typical Experience For a Fraud Risk Manager Resume


Experience For VP, Fraud Risk Manager Resume

  • Manage policy and procedure inventory and annual review requirements, including creating and editing documentation
  • Work with team members and partners to uncover, understand and address policy and procedure needs, including related training and technology enhancements
  • Perform ongoing analysis of activities against existing policies and procedures to identify and address areas of deficiency
  • Provide subject matter expert advice on emerging Digital & Authentication solutions in the fraud domain space
  • Ensure fraud losses are operating within the defined Risk Appetite parameters
  • Lead projects involving fraud software programs, built internally or purchased from third parties

Experience For Senior Fraud Risk Manager Resume

  • Draft and facilitate stakeholder training development
  • Support the Control group in the evaluation and management of Citi’s policies and standards
  • Drives productivity, process improvements and associated controls, and a focus on associate development
  • Leverage risk metrics, fraud detection tools and supporting data, to implement SWAT/Flash Fraud rules and detection tactics. Ensure timely communication with Analytics to ensure optimization of rules across multiple products and portfolios
  • Work with partners, and manager, to identify risk control solutions to mitigate fraud risk across business units. Support consistency of process and controls across products and channels
  • Manage large scale end to end projects, including vendor score business case development, technology implementation, and technological implementation assessments
  • Conduct fraud thematic and product oversight reviews in the region (all GCB related products)
  • Liaison with Product Development, Information Security, Channel owners and Industry Peers

Experience For VP, Fraud Risk Manager, Retail Services Resume

  • Analysis of customer transaction data, including online session data, to develop and improve transactional or authentication fraud prevention strategies for diverse channels such as debit cards, checks, digital wallets, ACH, P2P payments, and wires transfers
  • Identify patterns to detect Account takeover scenarios by evaluating combinations or sequence of events from different data sources
  • Develop and review MIs reports and communicate the fraud results to the business
  • Manage large scale end to end projects, including vendor score business case development, technology implementation, score model upgrades, and technological implementation assessments
  • Lead the team of 3-4 fraud analysts with the focus on their development in the fraud risk management space and fraud loss mitigation techniques and principles; assist junior analysts with prioritization of work and demonstrate Though Leadership when guiding the team
  • Identify, evaluate and research actual or potential fraud risks eas of business operations and make recommendations for mitigating these risks
  • The position requires substantial interaction with Policy, Operations, Credit Risk, and other functional business partners to optimize business strategies
  • Adhere to strict audit and control requirements; participate in audit related activities and assist Citi Retails Services Fraud Analytics Team Lead with completion of the audit and compliance related activities

Experience For Americas Fraud Risk Manager Resume

  • Experience with writing and implementing fraud strategies in leading fraud decision engines is desired
  • Train, develop, motivate, and coach team of analysts, some in other business units or in other geographic locations, to be risk aware and effective with risk identification and mitigation
  • Develop analytics, reports and presentations that deliver insights into the fraud environment
  • Manage the ongoing monitoring of various activities for fraud and Bank Secrecy Act irregularities, concerns and/or risks and make recommendations for correcting these issues. Oversea the preparating and filing of suspicous reports and SARs
  • Use a combination of manual and automated tools to gather data and conduct in-depth investigations. Collaborate with cross-functional teams globally on investigations and fraud risk mitigation
  • Serve as primary contact for law enforcement, bank partners and other third party processors on fraud related investigations and information sharing requests
  • Maintain industry awareness of current fraud trends and the potential risks they present to prepaid products, services and cardholders

Experience For O&t-fraud Risk Manager Resume

  • Provide risk management support to distribution and content partners
  • Support regulatory and other third party examinations with information requests
  • Assist with policy, methodology, procedure, and job aid development and rollout
  • Support integration of enterprise risk appetite with other Company programs such as strategic risk, new business initiatives, etc
  • Identify risk and control gaps and collaborate with partners to prompt appropriate actions that follow established processes

Experience For Tech & Fraud Risk Manager Resume

  • Improve and evolve documentation and communication practices
  • Translate complex, technical and regulatory-driven information into policies and procedure documents that are easy to understand, implement and locate
  • Be familiar with using style guides and a writing style that ensures “one voice” and consistent style across the entire inventory of supervisory policies and procedures that impact a variety of audiences
  • Follow existing processes to capture, track and archive rationale for new policies and procedures as well as updates, changes and retirement of existing policies and procedures
  • Experience pulling and analyzing data to make informed decisions
  • Enhancing the Fraud Risk Management program

Experience For SVP, Credit & Portfolio Fraud Risk Manager Resume

  • Promote a risk culture and ensure adherence to the Fraud Risk Management policy
  • New deposit account origination fraud. Identification, detection and prevention of fraud risks Santander’s deposit account origination platforms. Includes helping enhance or implement new identity and detection based controls to help screen and reduce new account fraud
  • Payment and deposit availability controls. Understanding how deposits and payments gain availability / open-to-buy. Ensuring appropriate controls exist within every channel a payment / deposit can be received as well as risk evaluating the transaction itself
  • Extensive knowledge of new account origination fraud and payment / deposit controls (availability or open-to-buy) including knowing the intricacies of how they work, the risks and controls needed
  • Strong quantitative and statistical analysis skills

Experience For Avp-regional Commercial Banking Fraud Risk Manager Resume

  • Create, adopt and report industry based metrics to drive accountability and performance
  • Support the Fraud team members to understand industry fraud trends and their impact on the fraud CVP roadmap
  • Give recommendations on how to improve Shell competitive position with regards to fraud management
  • Oversee the efficiency of the e2e fraud management process, coordinate the fraud team efforts to improve process efficiency
  • FICO and Falcon

List of Typical Skills For a Fraud Risk Manager Resume


Skills For VP, Fraud Risk Manager Resume

  • Effectively negotiate, influence and engage a broad range of stakeholders
  • Experience in working with complex, technology-focused businesses and their associated risks
  • Skillful understanding of credit and fraud risk management lifecycle
  • +5 years of management experience in Debit/Credit Card Chargeback and/or Dispute Investigations processing
  • Good working knowledge of Risk, Operations, Technology and Finance
  • Excellent judgment with the ability to tackle challenging tasks in a methodical manner

Skills For Senior Fraud Risk Manager Resume

  • Risk management operations experience leading teams and fraud strategy controls
  • Deploy quick tactical fraud solutions, balancing loss risk with client experience
  • Extensive work experience within fraud risk and compliance environment specially Application Fraud
  • Experience in the development and execution of loss prevention strategies
  • Positive ‘can-do’ attitude and a strong desire to continue to learn
  • Previous experience within a Fraud Risk or Assurance role ideally within financial services
  • Understanding of analytical and statistical models supporting the digital / authentication capabilities

Skills For VP, Fraud Risk Manager, Retail Services Resume

  • Understanding of the Financial Services environment/knowledge of the sector
  • Ensuring monthly Key Risk Assessments are delivered to senior management
  • Understanding and management of various drivers and metrics and the impact on Citi’s P&L
  • Knowledge of mobile banking technologies/platforms, functionalities, detection tools, existing and emerging fraud risks, and fraud mitigation capabilities
  • Assists stakeholders to articulate their fraud system strategy requirements / queries, guiding and challenging where appropriate
  • Support the business in budgeting for fraud and scam related losses on an ongoing basis
  • Deep understanding of Authentication, Technology & Emerging Digital capabilities
  • Entry level business understanding and working knowledge of Risk, Legal, Operations, Technology and Finance

Skills For Americas Fraud Risk Manager Resume

  • Oversee correct usage of ORAC and appropriate RCSA recording by FRM team
  • Devise and implement a set of strategies to mitigate against threats and deliver benefits to achieve loss reduction, providing appropriate leadership
  • Represent Barclays at Industry level committees ensuring Banks position protected
  • Present and communicate results to Senior Management (Director-Managing Director level)
  • Undergrad in Business Administration, Economics, Statsistics, Econometrics, Engineering or any other computationally intensive discipline
  • Regulatory Risk and Compliance (including card networks)
  • Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network

Skills For O&t-fraud Risk Manager Resume

  • Maintain formal engagement with Internal Audit and facilitate planning for and engagement in Internal Audit’s annual program of work
  • Regulatory Risk and Compliance
  • Knowledge of cards business end2end model
  • Some travel might be required (less than 30%)
  • Co-ordinate and manage the Fraud Risk Management (FRM) NPA and NAPPA processes
  • Ensure accurate recommendation summaries in respect of sign off to the Head of NPA for Global FRM is provided by the Fraud Strategy Managers for their respective areas and fraud issues are managed appropriately
  • Monitor and maintain accurate records of NPA applications and approvals from a FRM perspective
  • Manage and provide oversight of the key Global FRM forums, including the Fraud Risk Oversight Committee meeting and the Fraud Risk Performance Oversight (FPO) meeting

Skills For Tech & Fraud Risk Manager Resume

  • Management of the relevant Risk Committees to ensure an accurate and seamless flow of information and documentation in a timely and accurate manner
  • Actively support the Senior Fraud Risk Manager for Governance and Control on compliance to internal Standards, Policies and Frameworks
  • Provide support on internal audit requirements
  • Ensure a consistent ‘one view’ approach is achieved across the business
  • Provide subject matter expertise to the Business, and Fraud Risk Management Senior Leadership
  • Drive development of strategies to combat new risks
  • Work with Senior Leadership to deliver overall fraud and scam strategy for specific BUK Fraud channels
  • Manage relationship with key stakeholders to ensure risks are mitigated
  • Formulate opportunities into proposals and help Business implement these, with appropriate risk assessments

Skills For SVP, Credit & Portfolio Fraud Risk Manager Resume

  • Work closely with other areas as required to ensure systems are in line with changes in trends
  • Align to Financial Crime and Compliance stakeholders
  • Knowledge of 1st/2nd/3rd line of defence structure and Corporate governance
  • Knowledge of the tools and techniques available to identify and prevent fraud and scams
  • Significant experience in statistical and data analysis with proficiency in of at least one of the following statistical software packages: SAS/SQL (required) SPSS, or equivalent
  • Experience with Retail Services products focus on Fuels and Specialty Merchants
  • Familiarity with fraud lifecycle; prevention, detection, recovery
  • Analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

Skills For Avp-regional Commercial Banking Fraud Risk Manager Resume

  • Work with cross-functional and virtual teams
  • Understanding of requirements of Anti-Money Laundering regulations, USA PATRIOT Act, Bank Secrecy Act (BSA), OFAC and FinCEN rules as they relate to Money Services Businesses (MSBs)
  • Process driven with the ability to design and implement solutions for increased efficiency and management oversight
  • Knowledge of third party systems (e.g., Lexis Nexis) used for business and customer research
  • Experience and knowledge of fraud management disciplines, online/mobile channel platforms and functionalities, with specific experience in leveraging risk models & multi-factor authentication strategies
  • Understanding of processes involved in the investigation and analysis of fraud risk management
  • Knowledge of Information Security risks and controls
  • Advanced knowledge in Microsoft Office applications

Skills For Fraud Risk Manager SVP Resume

  • Communicate complex ideas simply and persuasively – using ‘plain english’ in written reports and delivering verbal communication with clarity and impact
  • Assist to develop, manage and champion the IS & T risk framework and policies
  • Lead the definition, documentation and implementation of the IS & T risk appetite for China
  • Assist local technology team to deliver and maintain a risk management culture that enables IS & T risks and issues to be readily identified, accurately assessed, effectively treated and appropriately reported, consistent with ANZ risk appetite
  • Direct and lead the independent IS & T risk identification, analysis and management
  • Oversee the development, implementation and monitoring of processes to address legislation and regulatory requirements and ensure compliance with policies, regulatory and prudential requirements

Skills For Global Fraud Risk Manager Resume

  • Assist local Technology team to develop & maintain IS&T risk register or iTract
  • Perform annual Technology Risk and Controls Self-Assessment to be completed and to incorporate a review of the Technology Key Control Effectiveness report to assess group general computer controls applicable to ANZ China with cooperation with Technology team
  • Governance of IT related outsourcing and perform assessment
  • Work with Technology team to implement regulatory requirements for Technology risk management
  • Claims fraud risk management. Identification, detection and prevention of fraud risks across all of Santander’s claims processes. Includes helping enhance operational oversight and accountability through common industry best practices and metrics
  • Building a first-party fraud and abuse program. Understanding how first-party fraud and abuse can be committed to ensure appropriate controls, adherence and reporting can be implemented
  • Extensive knowledge of claims (cards, payments) and or first-party fraud and abuse including knowing the intricacies of how they work, the risks and controls needed
  • Engage with vendor providers and operations partners to increase consistency of process and client experience

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