Fraud Manager Resume Sample

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Susan Schiller
66143 Wellington Junction,  Boston, MA
+1 (555) 539 1166

Work Experience

Fraud Manager
11/2015 - PRESENT
Houston, TX
  • This is a six month contract based in Toronto
  • Oversee and contribute to the development and implementation of effective Fraud Management strategies, balancing the need to reduce our fraud losses, provide world class customer experience and grow the business
  • Lead initiatives to secure new fraud risk tools/solutions (Scoping, Business Case approval, project life cycle). Participate in both long and short term projects as assigned with responsibilities including data gathering, analysis, interpretation and presentation of results, including recommendations
  • Collaborate with cross-functional teams, including Marketing, Operations, IT, Finance and Compliance in the design and implementation of new fraud programs and strategies (including AML strategies). Secure approvals as needed per policy
  • Coach and mentor junior team members as necessary
  • Represent the Fraud team in cross-functional meetings, committees or project teams. Liaise with vendors and service providers such as TSYS, FICO, and Credit Bureaus
  • Contribute to the development of key strategy performance reports and metrics to be presented to the Senior Leadership team
  • Extract and manipulate raw data, using programming tools such as SAS, SQL, Cognos, etc to perform complex risk analyses and provide summarized recommendations to support business objectives. Use your Statistical modeling expertise to optimally leverage the Neural Network Scores used to control fraud risk
Finance Fraud Manager
01/2013 - 09/2015
New York, NY
  • Deliver internal/external presentations as assigned
  • Help in the preparation and updating of various standard & periodic Regulatory and management reports. Provide prompt response to Adhoc and standard report requests, with value-added analysis of the effectiveness, quality and performance of such reports
  • Ensure Risk policies are current and all associated Controls are in place and adhered to
  • Develop and update fraud loss forecasting models and templates
  • Keep abreast of fraud industry technology, trends, tools/solutions; benchmarks etc
  • Support of management of Security & Fraud topics, product and solution security enhancements, security awareness and information
  • Support ongoing security assessment of Diebold Nixdorf’s Product portfolio
POS Fraud Manager
06/2006 - 10/2012
Chicago, IL
  • Manage development, definition, roll-out and execution of security enhancements and policies e.g. Security Audits/Awareness programs, security enhancements with focus on Diebold Nixdorf portfolio
  • Drive the identification and positioning of security enhancements in development environment
  • Support in the security review of the different Diebold Nixdorf products by providing security related background and information
  • Participate in relevant project meetings in security topics
  • Be responsible for KPI/KRI/internal/external reporting’s including regulatory reporting’s, where applicable for AFD function
  • Ensure the success of the eCommerce ePayment and Fraud strategy through constant monitoring of the operational KPI’s (payment abandoned carts, chargebacks, conversion, total rejections and manual review.)
  • Make effective business decisions based on team input, fraud and payment-processing KPI’s, market trends and latest technological developments
  • Devise and deliver appropriate communications (including presentations, briefings and attendance at team meetings) across Citi Bahrain’s business so that the need for Fraud risk management is understood in these areas and what this means for their own roles and accountabilities is known. Providing direction and support where necessary to all areas of the business on fraud related matters


University of Phoenix - Birmingham Campus
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Strong written/oral communications skills; comfortable presenting to clients
  • Proven Project Management and Project Controlling skills
  • Proven skills writing articles, blog postings and white papers for national publications
  • Excellent investigative and communication skills, developed in the course of an investigative/intelligence environment into fraudulent activity
  • Excellent communication skills with the ability to influence at senior and executive level
  • Consulting and Software Engineering skills are an asset
  • Banking, payments, and/or retail e-commerce/m-Commerce industry experience

How to write Fraud Manager Resume

Fraud Manager role is responsible for software, engineering, retail, finance, credit, training, security, reporting, design, consulting.
To write great resume for fraud manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Fraud Manager Resume

The section contact information is important in your fraud manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Fraud Manager Resume

The section work experience is an essential part of your fraud manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fraud manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fraud manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Fraud Manager resume experience can include:

  • Demonstrable experience of building and sustaining productive business focussed relationships
  • Opportunity to work with experienced fraud prevention practitioners in the banking fraud world
  • Opportunity to operate within a world-class fraud prevention and detection operation that’s widely acknowledged as leading edge and innovative
  • Experience of working within the central and eastern European markets in a card fraud management capacity is desirable
  • Experience in banking/retail projects
  • Focused on Compliance, Risk or Fraud monitoring related experience

Education on a Fraud Manager Resume

Make sure to make education a priority on your fraud manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fraud manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Fraud Manager Resume

When listing skills on your fraud manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical fraud manager skills:

  • Communicate effectively, in oral, presentational and written form, to a range of audiences at all levels of the organisation and externally
  • Work effectively with people from various cultural backgrounds
  • Highly developed interpersonal/communication skills to build partnerships
  • Proven relevant experience within a Fraud investigations role - essential
  • Opportunity to develop and utilize a full range of skills in a fast growing and highly competitive market
  • Ensure the team is working client accounts effectively and efficiently

List of Typical Experience For a Fraud Manager Resume


Experience For Finance Fraud Manager Resume

  • Receives general direction from the Sr Manager Fraud/Disputes. Policies and procedures are used with some discretion. Works from general objectives, questioning only for clarification and interpretation. Work is subject to broad management guidelines and is judged primarily on overall results
  • Manages the Fraud departments in Colorado and California with direct responsibility for Fraud Supervisor (2) and indirect responsibility for Fraud Investigators
  • Accountable for setting and attaining department’s business goals and metrics, through the development of strategies that meet the established objectives defined by the Credit Operations Head
  • Build and monitor a strategy that balances fraud mitigation with customer experience, determine customer communication strategies and analyze data and tweak strategies to minimize false positives
  • Operate either in a team or independently in performing detailed analysis to identify fraud scenarios and the related operational/control

Experience For Bank AML / Fraud Manager Resume

  • At least four years of experience in program management, fraud prevention, or risk management
  • Experience in risk management, fraud investigation, chargeback representation, or law enforcement
  • Proven success in Cards Fraud Management and industry expertise is essential
  • Develop processes to identify application fraud, concentrations, customers’ behavioral changes and reporting
  • Be the ultimate authority on current and emerging fraud trends
  • Success in managing complex and multi-faceted programs from conception to completion
  • The ability to derive actionable insights through analytics and breaking down complicated problems
  • Take business decisions independently inside a given framework

Experience For POS Fraud Manager Resume

  • Develops fraud prevention policies used by fraud investigators
  • Researches and tests new analytical approaches and technologies
  • Plans and structures work activities for team and monitors progress and results
  • Perform evaluation of assigned America’s region customer orders to assess level of risk and make a qualified risk decision based on HP’s established Fraud Strategy. Investigate credit hold situations timely to ensure proper treatment and release of customer orders. Facilitate solutions to transaction processing problems
  • Meet and/or exceed Fraud metrics (SLA’s, KPI’s, BFT’s). Identify, own, and lead department projects to constantly raise the bar of performance. Act upon established escalation and resolution paths for fraud issues

Experience For Online Fraud Manager Resume

  • Design processes, policies and procedures to ensure that the organization is protected from the threat of fraud, terrorist financing and money laundering
  • Drive horizontal and vertical communication across all Cable businesses and operations. Proactively engage Cable leadership on
  • Recruit, manage and develop a team of fraud investigators and analysts to support the requirements of the business, focusing on balancing appropriate resource and cost with managing the risk
  • Investigate fraud/suspicious transactions and potentially fraudulent transactions by customers online and offline and take appropriate actions based on procedures, processes, tools and high-judgment decisions
  • Provide leadership and support to the operational team, including fraud investigations and manage them to achieve and constantly improve service levels based on forecast and capacity
  • On-going monitoring, review and analysis of effectiveness of fraud detection systems and approaches in place and act flexibly to adapt and change as required
  • Work as part of and lead the team to achieve targets, improve efficiency of processes, minimise the impact of losses, bad debt
  • Identify trends in team performance and recommend, implement relevant changes to constantly raise the Performance levels in the team

Experience For Digital Fraud Manager, Commercial Resume

  • Share ideas with the operational Management team that positively influences the vision for the Fraud Risk, Financial Risk Management group from internal, retail industry, fraud, transaction trends
  • Participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process
  • Ensure that fraud investigation and analysis can be covered 24/7 in the most pragmatic and effective method
  • Act as lead Investigator when required
  • Lead the detection and investigation feedback loop to identify new fraud trends
  • Manage projects to address those trends
  • Identify operational opportunities, improve processes and automate tasks

Experience For Fraud Manager Senior Resume

  • Partner with cross functional teams to develop new solutions to fight fraud
  • Analyze client data to identify fraud trends
  • Provide thought leadership around fraud prevention tools, techniques and best practices
  • Conduct research and competitive intelligence to identify and capitalize on market opportunities
  • Train internal teams on market trends, competitive landscape, and product features and functionality
  • Develop technical requirements and specifications for new products and features

Experience For Iberia Loyalty Basics & Fraud Manager Resume

  • Research areas for new potential revenue streams
  • Coordinate with internal business partners across the American Express network to understand, document, and communicate fraud trends
  • Identify, develop, and track key product metrics and create internal measurement dashboards
  • Lead or perform other related projects, as assigned
  • Identify the Honor brand spirit and its business model
  • Participates in system tests of new and updated vendor applications. Under the direction of the Manager or Supervisor, works with the technology group to resolve outstanding issues
  • Participates in systems modifications and initiatives as necessary. Performs preliminary and final functional/performance testing for new or upgraded systems/applications. Participates in implementation of industry standard fraud tools

Experience For Regional Fraud Manager, WSC Resume

  • Manage Fraud Operations consisting of on and off shore sites as well as an overnight team
  • Develop and maintain new hire and recurrent training for the Fraud Department
  • International coordination with other companies’ entities
  • Develop and execute on the operational goals for the department
  • Develop and maintain operational processes and procedures for various channels of work
  • Develop and execute on projects meant to increase operational efficiency and execution as well as enhance the customer experience of interacting with the Fraud Department

Experience For Digital Fraud Manager Resume

  • Work closely with internal functions including Chargebacks, Customer Service, Customer Experience and Compliance
  • Identify and track current fraud trends by reviewing transactions and account patterns, as well as by taking in feedback from the team
  • Coach and develop supervisors and senior analysts
  • Manage and maintain relationships with vendors, partners and outside agencies
  • Partner with the Compliance Department on consistent and appropriate SAR referrals
  • Perform additional tasks in support of the company as directed

Experience For Ecom Epayments / Fraud Manager Resume

  • Manage multiple work queues to service level
  • Identifies new fraud patterns / exposures and drives necessary changes to fraud policy and procedure to prevent or minimize financial losses
  • Liaisons with field Loss Prevention, Loss Prevention Central Investigations Team, Corporate Security and HDCS's fraud department on investigation of known or suspected fraudulent acts
  • Experience in e-commerce fraud prevention
  • Networks with outside loss prevention and financial institution professionals to enhance THD fraud programs and identify industry trends
  • Assist Implementation in the setup of new Managed Services Clients
  • Manage fraud teams’ schedules and workloads
  • Assist Implementation team with the setup of new Managed Services Clients

List of Typical Skills For a Fraud Manager Resume


Skills For Finance Fraud Manager Resume

  • Demonstrate contacts and experience in major investigations with the Police/Customs or similar agencies
  • A member of the Fraud Operation leadership team helping to deliver exceptional customer experience and business performance through powerful leadership
  • Experience of delivering change through a large organisation
  • B.S. or B.A. with 3 to 5 years of business experience with a financial / analytical / consultative focus with progressively increasing responsibility
  • Strong understanding of the principles e-commerce fraud prevention in a card not present environment
  • Previous fraud management experience – consumer credit and E-Commerce would be advantageous
  • Hunter and Cifas experience would be advantageous
  • Excellent stakeholder management is essential

Skills For Bank AML / Fraud Manager Resume

  • Roadmap design experience would be desirable
  • Non plastic Fraud Management experience would be beneficial
  • Able to demonstrate a track record of success in previous roles
  • Online and mobile authentication, risk, and fraud experience
  • Experience in sales support activities (presentations, customer visits, proposal development)

Skills For POS Fraud Manager Resume

  • Fraud Management experience is required
  • Supervisory experience required with ability to manage and motivate a team
  • Experience in fraud is required
  • Understanding of project delivery frameworks & methodologies
  • Supporting the growth of Bahrain business in accordance with the framework of the Fraud risk policies of Citi
  • Lead a team of fraud analysts serving a global client base by providing support, guidance and ensuring leadership coverage 24 x 7
  • Knowledge of investigating financial crime including PEP’s Sanctions and AML

Skills For Online Fraud Manager Resume

  • Able to work under pressure in a fast moving environment remaining motivated and committed at all times
  • Awareness on consulting principles including process analysis with fraud/security background
  • Key member of the MENA Fraud Management team working together as ONE team supporting initiatives for both UAE and Bahrain
  • Conduct ongoing training to the managed services team
  • Leading/supervising a team
  • Confident decision making and judgment
  • Passionate, service orientation – striving to work beyond expectation
  • Full working knowledge of Barclays/FCA compliance requirements

Skills For Digital Fraud Manager, Commercial Resume

  • An understanding of the types of technology used to commit different types of fraud
  • A knowledge and understanding of current fraud threats and trends
  • Manage the unit’s performance using the service indicators to meet service turnaround times and customer service initiatives
  • Responsible for driving the investigations that service all areas of Barclays, in order to mitigate, educate and enforce against organised and or complex fraud
  • Lead and coordinate IT developments regarding Logistics to improve process and / or tools

Skills For Fraud Manager Senior Resume

  • Knowledge of Commercial Banking and Digital landscape and vision
  • Facilitate design workshops, bringing together a wide range of stakeholders
  • Intellectually curious with a particular interest in the rapidly evolving payment industry landscape
  • Support financial institutions using FIS fraud management services
  • Assist with defining “user stories” related to new product development; represent the “voice of the customer” in product design sessions
  • Work under intense pressure, meet tight deadlines and react immediately to major incidents affecting the business and customers
  • Analytical thinking. Drive & determination
  • Self-starting and pro-active manner
  • 401k program with a company match and immediate vesting

Skills For Iberia Loyalty Basics & Fraud Manager Resume

  • Manage a small team of Fraud Officers ensuring SLA’s are met
  • Analyzes fraud risk processes & controls, manages projects, oversees fraud risks associated to Citi’s customer-facing remote channel offerings
  • Coordinate with Data Science and Professional Services teams to create new fraud rules and optimize existing ones
  • Test and provide feedback on system improvements that are based on changing fraud trends and patterns
  • Deliver coaching and feedback in a clear, concise and constructive manner

Skills For Regional Fraud Manager, WSC Resume

  • Banking
  • Best practice management, control, and information systems and how to exploit them
  • Customer and service management
  • Hold a recognised qualification in Fraud Prevention or Financial Crime
  • To assist in providing specialist investigating expertise to proactively detect, prevent and deter unauthorised access and abuse of Barclays’ assets, (including people, premises and property)
  • To be able to identify fraud and take appropriate action which might ultimately result in authorizing arrests and/or prosecution
  • Responsible end to end of the Iberian loyalty rewards logistic process
  • Manage the relationship with the service provider in logistics operation and performance

Skills For Digital Fraud Manager Resume

  • Iberia Logistics Dashboard Definition
  • Guarantee Logistics Process Excellence Execution
  • Lead rewards obsolescence and shrinkage reduction
  • Continuous improvement initiatives to increase efficiency and reduce costs
  • Participate in the SPM process with procurement and key service providers
  • Fraud subject matter expertise

Skills For Ecom Epayments / Fraud Manager Resume

  • Understand the wider business drivers and how they impact Digital Fraud
  • We care about your personality: enthusiastic, positive, proactive, creative and brave! Don’t be afraid to be different from others
  • Superior analytical and problem solving skills and strong attention to detail; able to perform financial modeling and analysis with rigor and accuracy to quantify impact of investments and explain viability of new business models
  • Teamwork, Team spirit, Responsible, Good communication, Efficient, Sociable, reliable
  • Build and maintain strong internal partnerships with the FIS Client Relations team

List of Typical Responsibilities For a Fraud Manager Resume


Responsibilities For Finance Fraud Manager Resume

  • Has the ability to operate and drive improvements in ambiguous situations
  • MBA or similar preferable
  • Innovate, create strategy and convert into the successful execution of activities to support it
  • Proficient at MS Office, particularly the manipulation of documents in MS Excel and MS PowerPoint
  • Knowledge of device intelligence for mobile devices and online browser technologies
  • Knowledge of fraud landscape within the merchant and financial institution sectors
  • Comfortable in a fast-paced, highly collaborative environment
  • Self-starter who can identify opportunities and take initiative with minimal direction

Responsibilities For Bank AML / Fraud Manager Resume

  • Knowledge in Diebold Nixdorf product portfolio is an asset
  • Awareness on Fraud management related processes and procedures is required
  • Deep Product portfolio knowledge
  • Security Standards Knowhow is required: PCI, EMV, ISO 27001
  • Work in multi-national teams
  • Willingness to participate in official security certifications (e.g. CISA/CISM)
  • Work directly with business leaders to identify issues, make recommendations, drive solutions, and implement controls to mitigate fraud exposures

Responsibilities For POS Fraud Manager Resume

  • Demonstrates initiative and personal drive in identifying and resolving issues related to the prevention, detection, investigation and awareness of fraud related matters
  • Execution of day to day assignments and commitments
  • Has the ability to set challenging objectives and can communicate clear expectations ; demonstrates a clear bias for action and a sense of urgency on priorities; takes ownership of success/failures and processes
  • Analyse RFI’s and chargebacks and investigate the reasons and take actions accordingly
  • Ensure all order SLA’s are met

Responsibilities For Online Fraud Manager Resume

  • Oversee Macquarie’s fraud prevention strategy
  • Partner with external industry partners to stay ahead of trends and provide insight
  • Into the future direction of the department
  • Technical experience in forensic analysis and accounting, with knowledge of audit and accounting principles & concepts (e.g. understanding of Benford’s Law or similar statistical testing approaches)
  • Upervisory/management experience

Responsibilities For Digital Fraud Manager, Commercial Resume

  • Upervisory / management experience
  • Compliance, Risk, Fraud, BSA related experience
  • A working knowledge of common law as it relates to fraud related activities desirable
  • Proven ability to understand fraud risks inherent or emerging in a business area, to assess the level of risk, and to develop and execute plans to mitigate risk
  • Experience in dealing with Law enforcement agencies, regulators, and industry bodies
  • The ability to liaise with all areas of the business and key stakeholders

Responsibilities For Fraud Manager Senior Resume

  • Expert knowledge of key fraud risks within the financial services relevant to AMP
  • Sound knowledge of Fraud and Whistleblower policies and frameworks
  • Strong understanding of the financial services industry, relevant regulators, and current and proposed financial services regulatory and legislative requirements
  • Conduct quarterly business reviews for large key clients
  • Assist larger Fraud Management team establish fraud rule strategies for key clients as well as overall global client base
  • Act as liaison to clients related to portfolio analysis, market trend communications, new product launches, etc

Responsibilities For Iberia Loyalty Basics & Fraud Manager Resume

  • Monitor and analyze client satisfaction surveys for service improvement opportunities
  • Design, develop, coordinate and deliver presentations to increase internal and external knowledge of our products and services
  • Identify and propose opportunities for product enhancements based on client and customer inquiries and feedback
  • Perform market research/data analysis to benchmark current fraud performance against the industry and competitors. Identify opportunities to optimize overall fraud detection and reduce false positive ratios
  • Paid time off for most federal holidays along with generous vacation, sick, and personal day allowances
  • Startup environment and mentality, with potential to make a big impact

Responsibilities For Regional Fraud Manager, WSC Resume

  • Logistics KPIs analysis
  • 401K Plan Participation
  • Provide strategic guidance for and manages the relationship with credit provider partners regarding all matters pertaining to the detection, prevention and investigation of fraudulent activity on THD credit card accounts. Partners with Loss Prevention and Operations to ensure mitigation of risk due to fraudulent acts involving credit transactions through systemic and procedural measures

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