Manager, Executive Assistant Resume Sample

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Shayna Howe
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Work Experience


Executive Assistant to General Manager
07/2015 - PRESENT
Chicago, IL
  • Conserve executive’s time by reading, researching, and asking questions about meeting requests proactively
  • Developing and maintaining appointment calendar
  • Developing and maintaining various reports in MS Excel
  • Developing and maintaining files in MS Word
  • Point contact for our office, senior executives and other branch stores
  • High level of professional / Poised Polished and Professional
  • Friendly and caring
  • Ensures knowledge of all departmental polices and compliance with all departmental policies/services/procedures/standards
Executive Assistant to the General Manager
04/2009 - 02/2015
Chicago, IL
  • Assure that all Guest Comments and Complaints addressed to the General Manager are dealt with immediately and in a satisfactory manner
  • Ensure correct application of Belmond Cap Juluca signage, email signatures and service mark applications on correspondence from the General Manager’s Office
  • Establishes and maintains filing procedures and records retention
  • Assures minutes are prepared and records are kept for meetings held by the General Manager or other departments as appropriate; follow up as required on outstanding matters
  • Prepare and distribute all invitations originating from the Executive Office
  • Maintains confidentiality and security of specified hotel information, correspondence, guest information
  • Manage EY’s knowledge, processes and capital resources, including space and equipment
  • (25%) Oversee the full scope of scheduling and support for the Executive Director, partnering with teams across the region as well as external stakeholders to ensure requests are fulfilled
Executive Assistant, General Manager
05/2004 - 01/2009
Detroit, MI
  • (15%) Analyze the demands of Cary’s time and strategize to ensure Cary’s time is used to effectively manage against regional goals, partnering with teams across the region as well as external stakeholders to ensure requests are fulfilled
  • (10%) Developing a key set of internal reports, analytics, and systems that help managers and senior leaders make more effective decisions
  • (10%) Direct the operations and planning of key regional working groups that support regional priorities, including groups on staff culture and strategic plan development and implementation
  • Co-ordinate and arrange activities accorded to the General Manager’s office
  • Prepare welcome letters for GM’s signature
  • Assess priorities of work and assist in organizing GM’s priorities
  • Prepare replies to routine correspondence for GM’s signature

Education


Indiana Wesleyan University - Cleveland Education Center
2000 - 2004
Bachelor's Degree in Management

Professional Skills


  • Proven experience providing high quality executive and administrative support and the ability to meet deadlines with a strong attention to detail
  • Excellent time management skills, self-discipline and focus
  • Excellent accuracy and follow-up skills
  • Attention to detail, planning and organising skills
  • High standard written and verbal communication skills
  • Effective time management skills and the ability to work independently
  • Work under pressure with tight deadlines; time and task management skills

How to write Manager, Executive Assistant Resume

Manager, Executive Assistant role is responsible for training, advanced, retail, security, reporting, design, research, insurance, travel, events.
To write great resume for manager, executive assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Executive Assistant Resume

The section contact information is important in your manager, executive assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Executive Assistant Resume

The section work experience is an essential part of your manager, executive assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, executive assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, executive assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Executive Assistant resume experience can include:

  • Lead pitches, including those that are cross-practice and/or cross-jurisdictional in coordination with the lead partner and other BD professionals to assess opportunities and coordinate time sensitive and high quality tailored responses to pitch requests for new work opportunities
  • To be responsible for compiling and issuing meeting agendas at least two working days prior to the meeting and issuing minutes within three working days
  • To keep herself acquainted with the General Manager’s activities in order to assist in discerning priorities
  • Experience supporting at the executive level
  • Excellent, clear and polite communicator – written and face to face
  • Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate

Education on a Manager, Executive Assistant Resume

Make sure to make education a priority on your manager, executive assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, executive assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Executive Assistant Resume

When listing skills on your manager, executive assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, executive assistant skills:

  • Good productivity tools (PC) skills
  • Excellent organizational skills and ability to maintain accuracy
  • Communicate effectively and connect with colleagues at all levels
  • Savvy computer skills; proficient in MS Office
  • Secretarial experience, or an equivalent combination of education and experience
  • Excellent sense/adherence to priorities

List of Typical Experience For a Manager, Executive Assistant Resume

1

Experience For Executive Assistant to General Manager Resume

  • To have previous experience as an Executive Assistant to the General Manager within a luxury five star establishment
  • To cooperate with other departments in order to ensure the smooth operation and the management of the hotel
  • Organizing and managing a heavy calendar including travel arrangements (domestic & international)
  • To be responsible for following up on minutes ensuring Department Heads action tasks as requested by the General Manager to meet deadlines
  • Document minute of meeting’s and circulate the same
  • Organize team outing’s / meetings etc
2

Experience For Executive Assistant to the General Manager Resume

  • Intermediate level Microsoft Office applications including ability to compile Excel spread sheets, create graphs and charts and create PowerPoint presentations
  • Familiar with the following systems (or similar); Fourth Hospitality, AdP ezLabourManager, “Property Management System” (OPERA), Taleo and Medallia
  • Able to handle confidential and/or sensitive matters and information, while maintaining professional office etiquette and discretion
  • Deal with all telephone enquiries promptly and accurately recording messages for the General Manager
  • Enhance and develop standard capability statements and help ensure compliance and uniformity with firm templates and design guidelines
  • Maintain a centralised library of information for pitches and presentations, including generic boilerplate content (Clausebank), templates, maps, CVs, key deal information, headcount information and practice group specific information, recognition and rewards and other facts and figures
3

Experience For Assistant Manager / Senior Executive Resume

  • Ensure best practices around pitching processes are shared
  • Assist in any preparation of financial or rate information for pitches and proposals
  • Work closely with Creative Services / designers in relation to design support for pitches and presentations as required
  • Be a champion for best practice in the pitch process and ensure visual compliance of all bids related materials with the global pitch framework and Firm’s brand guidelines
  • Manage all personal needs from paying household expenses to helping with his children to daily operation of the executive’s properties
  • Collaborate with different department executive assistants (external and internal) to ensure that any on going projects and needs for the company are met as well as up to company standards
  • General assistance to the Sales Team
  • Manage and coordinate schedules and professional and personal expenses
4

Experience For Executive Assistant to General Manager, India Resume

  • Reports directly to and communicates with the General Manager on all administrative matters
  • Supervises the work of the Executive Office staff (Secretaries, Receptionist, Messengers, Drivers)
  • Distribution of memos, letters and other information etc
  • Provides pertinent information on socio-political matters
  • Uphold complete Confidentiality of records and information
  • Manage Outlook calendar schedules and appointments for the Executive Office and ensure that all directors and managers receive messages and appointments in a timely manner
  • Create and modify reservations in Opera as directed by the General Manager or Executive Office
  • Send amenities and welcome cards to VIP’s and special guests as directed by the General Manager
5

Experience For Executive Assistant, General Manager Resume

  • Responsible for obtaining signatures of approval for all internal and external routing of check requests, expense reports, project expenditure approval forms (PEA), performance evaluations and other confidential correspondence as necessary, and distribute in a timely and efficient manner
  • Coordinate travel arrangements for Executives, Managers and Corporate visitors through approved online site
  • Manage day-to-day guest and corporate guest relations, all external guest correspondence and internal communications; including Daily Medallia Reports, Trip Advisor, ELMER, Synergy input and Reports, and Guest Alerts
  • Prioritize, organize and follow up on requests and needs in a fast paced environment
  • Graduate or equivalent with 2 - 5 years of relevant experience
  • Experience in hospitality /Event management role
  • Read, categorize, prioritize mail (physical and e-mail) and respond whenever possible and appropriate
6

Experience For Country General Manager Executive Assistant Resume

  • Read, categorize, prioritize mail (physical and e-mail) and respond when possible and appropriate
  • The ability to work in a fast paced high pressure work environment, while executing delegated tasks and assignments
  • Maintain Gift Certificate Log to include value, purpose, and date issued and date redeemed
  • Coordinate all travel arrangements including; reservations, transportation, golf, amenities, and in-house meetings and events for VIP’s, corporate and ownership visits
  • Relevant administrative experience,hospitality and/or customer service
  • Participate in associate events and activities’ committees within the resort
  • High level of computer proficiency; specifically with Microsoft Office (Excel, Windows, Outlook, PowerPoint and Publisher)
7

Experience For Executive Lounge Assistant Manager Resume

  • Highly motivated self starter focused on quality, organization, integrity, guest service and teamwork
  • Assist with phone coverage for executive and sales offices
  • Act as the point of contact between the manager and internal/external clients
  • Manage diary and schedule meetings and appointments
  • Follow up on the action items of the meetings (both internal and external)
  • Produce reports, presentations, and briefs
  • MS Office and English proficiency
  • Prepare presentations and statuses as required
  • Draft memos and e-mail for General Manager when appropriate
8

Experience For Executive Assistant / EA Manager Resume

  • Be available to answer calls, take messages and respond whenever possible and appropriate
  • Arrange GM's schedule, set up meetings and advise
  • Draft memos, letters and e-mail for General Manager when appropriate
  • Answer calls, take messages and respond whenever possible and appropriate
  • Arrange GM's schedule, manage GM calendar
  • Maintain org charts and contact lists
9

Experience For Executive Assistant to Country General Manager Resume

  • Process GM expense reports
  • Draft memos and e-mails for General Manager when appropriate
  • Be available to answer calls, take messages and respond when possible and appropriate
  • Be driven to handle high volume work load
  • To assist and responsible for administrative and general assignments from the General Manager and of the department
  • To ensure efficiency of the administration of the department
  • Provide supervision, direction and support to the Senior Team in order to handle and co‑ordinate the follow‑up and response of all incoming correspondence highlighting matters requiring urgent/immediate action. Draft responses whenever possible for General Manager's signature
10

Experience For Location Manager & Executive Assistant Lead Resume

  • Check General Manager's electronic mail system for any urgent messages and print out as required
  • Maintain an up‑to‑date comprehensive filing system ensuring correspondence is filed on a daily basis and old correspondence/files cleared out on a regular basis
  • To manage an efficient and effective trace system for the General Manager to ensure action is taken at the appropriate time on relevant matters. Similarly ensure follow‑up is done on matters initiated and requiring a response and deadlines are kept
  • To keep the office area clean, tidy and presentable at all times
  • Meet and greet visitors and offer/order refreshments when appropriate
  • To organise General Manager's diary

List of Typical Skills For a Manager, Executive Assistant Resume

1

Skills For Executive Assistant to General Manager Resume

  • Accurately create, format and maintain detailed Excel reports and WORD documents utilizing advanced technical skills
  • Schedule and provide opportunities for employees to attend courses and to improve their skills
  • Work effectively without constant and direct supervision or guidance
  • Prioritizing and sequencing project tasks
  • Outline your experience of providing high level executive and administrative support to a senior executive
  • Experience in providing high quality executive secretarial and administrative support in a high paced, sensitive and professional environment
  • To create self-appearance both on the telephone and in person with an excellent image of the hotel
  • Two years experience in Executive Office as a Personal Assistant
  • Balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines
2

Skills For Executive Assistant to the General Manager Resume

  • Take key actions and demonstrate behavioural anchors that support all Abbott core competencies
  • Zero to four years of work experience
  • Experience as an Executive Assistant to a GM, VP or similar level
  • At least four years’ experience in an Administrative role in an international luxury hotel or resort
  • Experience supporting C- level executive
  • Setting up the meeting’s agenda – coordination of Routine Meetings (12 months advance)
  • Translating incoming letters, documents, articles by request
  • Storing and keeping all confidential information
3

Skills For Assistant Manager / Senior Executive Resume

  • Taking minutes of Department Heads /Ex.Com meeting as requested
  • Arranging internal / external appointments
  • Handling reservation as requested
  • Preparing monthly operational results for meetings with other hotels
  • Hiring manager for new Executive Assistants
  • Typing of all correspondence, minutes, memorandums, letters, reports, as requested by the General Manager or on his behalf
  • Manage a team of assistants in all aspects including delivering difficult messages and handling of employee matters
  • Responsible for new hire screening and onboarding of new team members
4

Skills For Executive Assistant to General Manager, India Resume

  • Lobby hosting and assisting other departments where necessary
  • To process promptly all in and out going accommodation requests including GM complimentary requests
  • To maintain General Manager's up‑to‑date mailing list for such events as sending Christmas Cards
  • Day-to-day secretarial work to include typing, filing, faxes and telephone etc
  • Manage email filing and document preparation for internal and external meetings
  • SAP Purchasing is highly desired and an awareness of Documentum Desktop Client
  • Liaise and communicate with a variety of levels within the working environment
5

Skills For Executive Assistant, General Manager Resume

  • Thoughtful, curious and able to create meaningful moments through active listening, empathy and the careful anticipation of needs
  • Work independently to support the administration in multiple functions; attention to details, discretion in handling matters of confidentiality
  • Team player - provide support to other groups when time warrants, during absences, holidays etc
  • Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination
  • Take and distribute meeting minutes to appropriate individuals
6

Skills For Country General Manager Executive Assistant Resume

  • To act as liaison between Strategy members and the General Manager, ensuring all message are passed on and meetings arranged as requested
  • Support the executive office operations by providing administrative support to the General Manager
  • Maintain an efficient filing and Trace system
  • Assist in preparing the yearly Budget documents
  • Provide subject matter expertise to BDMC team members on pitching
  • Provide pitch training to new BDMC team members
  • Maintains the utmost confidentiality and discretion when handling business affairs
7

Skills For Executive Lounge Assistant Manager Resume

  • Act as assistant to the General Manager, and support to Executive Operating Committee
  • Expert proficiency in Greek and English
  • IT literacy: proficiency in Microsoft office software
  • Handles human relation queries by employees
  • Sees that employee complaints and needs are passed on to the General Manager
  • Acts as a screen to the General Manager in view of clients and subordinates
  • Direct responsibility for support of CEO, COO and CIO
  • Management of a team of 10-12 Executive Assistants under the Real Estate platform including distributing work assignments, assessing skills, providing feedback and training and employee matters
  • Responsible for calendar management in Outlook, requiring interaction with both internal and external executives and assistants globally, to coordinate a variety of complex meetings with attention to different time zones
8

Skills For Executive Assistant / EA Manager Resume

  • Create and modify PowerPoint presentations (i.e. Marketing Materials etc) including the incorporation and formatting of charts, graphs and images.Attention to formatting and a critical eye are required to review formatting, proofing, etc
  • Preparing travel claim forms & their reimbursements
  • Compiling Presentations and pitches: weekly, monthly, quarterly & yearly reviews
  • Organize heavy travel arrangements as required and update executives’ calendar with details
  • Utilize analytical skills and a broad understanding of the business to effectively interpret and anticipate the needs of the executives and proactively bring together appropriate people and resources to support the executives in addressing issues
9

Skills For Executive Assistant to Country General Manager Resume

  • Interview various executives on the performance of staff and draft annual reviews
  • Promptly respond to requests with accuracy and a courteous demeanor
  • Demonstrate an awareness of the fundamental business principles as well as an understanding of the overall firm to ensure appropriate decision-making protocols are followed
  • Certificate II in Business and/or Certificate III in Business studies would be advantageous
  • Advanced competency level with Microsoft Office (Word, Excel, PowerPoint, Outlook, and Visio)
  • Advanced knowledge of MS office and excel
10

Skills For Location Manager & Executive Assistant Lead Resume

  • Arranging meetings and appointments (overseas offices, internal teams and clients). Provide timely reminders for such meetings and assist in preparatory work needed, for example, relevant documentation
  • Making arrangements for senior officials visiting from overseas offices which includes hotel bookings, local travel, meeting rooms & food arrangement etc
  • Filing & taking minutes of meetings; follow up on action items
  • Maintaining and monitoring both individual and General Manager’s diary
  • Itinerary preparation for various meetings / visits happening from time to time

List of Typical Responsibilities For a Manager, Executive Assistant Resume

1

Responsibilities For Executive Assistant to General Manager Resume

  • Set up conference calls, videoconferences etc
  • Arrangement for visa, hotel & flight bookings, arrangement of insurance and foreign exchange etc,(As applicable)
  • Assist the General Manager in management of office mails
  • Assist the General Manager in creation of work documents like memos and worksheets, reviews and updates
  • Respects and appreciates the Firm’s diversity of cultural, social and professional backgrounds
  • Highly motivated and organized solutions-oriented self-starter with adaptable teamwork style
  • Local residency or an appropriate, unrestricted work visa
  • Proficient in both Indonesian and English
2

Responsibilities For Executive Assistant to the General Manager Resume

  • Diploma in Business or Secretarial Study
  • Highly proficient in MS Office, including Word, Excel, PowerPoint and Outlook (create and/or update PowerPoint presentationsand create mail merges with numerous recipients)
  • Extremely organized, ability to anticipate requests and be proactive
  • To order stationery and issue Purchase Requests as required for the Executive Office
  • To work whatever hours are required to meet business needs, with the rare weekend
  • Ensure equipment in Executive Offices, including photocopier is working at all times with adequate supplies of paper, toner, etc. Call maintenance engineers when required
  • Total package of up to $93,000
3

Responsibilities For Assistant Manager / Senior Executive Resume

  • Manage the General Manager’s calendar and correspondence, including determining actions required, prioritising issues, referrals for action and following up replies, coordinating travel arrangements, and scheduling and supporting meetings and events
  • Assess and prioritise requests to facilitate the optimal use of the General Manager’s time, provide exemplary customer service and liaise with TAFE NSW staff, staff in other government departments and external stakeholders
  • Manage and maintain communication channels efficiently and effectively and direct enquiries as appropriate to facilitate the effective management of Financial Control and Treasury
  • Research issues, draft and prepare correspondence, agendas, minutes, presentations and briefing notes, and monitor and track operational tasks to support the achievement of business requirements ensuring all deadlines are met
  • Manage and maintain communication channels efficiently and effectively and direct enquiries as appropriate to facilitate the effective management of Strategy and Policy
  • Mature, can handle stress and pressure
  • Chair meetings and prepare minutes in GM's absence
4

Responsibilities For Executive Assistant to General Manager, India Resume

  • Education: CEGEP, three years diploma (technical)
  • Manage high level stakeholders in a sensitive and professional environment within a large complex organisation
  • Diary management of Hotel General Manager
  • Open, read, and prepare answers to routine letters
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals
  • Document and communicate all guest requests/complaints to appropriate personnel and respond where necessary
5

Responsibilities For Executive Assistant, General Manager Resume

  • Manage all Hotel social media channels
  • Maintain the strictness confidentiality on all matters relating to Starwood Hotels and Resorts, including all other internal matters directed to the General Manager’s Office and the Hotel
  • Provide full PA and secretarial assistance to the General Manager, including preparation of correspondence, screening telephone calls and organising appointments,
  • Liaise with Department Heads and associates in relation to necessary follow-up on queries, deadlines, requests and special functions instigated by the General Manager
  • Liaise with the Executive Committee members to ensure reporting deadlines to Division/Regional Offices and Owners Representatives are met
6

Responsibilities For Country General Manager Executive Assistant Resume

  • Attend and transcribe minutes of weekly Department Heads Meeting for distribution to Department Heads
  • Coordinate Monthly Management Report to ensure Regional deadlines are met
  • Coordinate travel arrangement for the General Manager, ExCom and Department Heads as requested
  • Draft Guest Questionnaire responses to be approved and signed by the General Manager
  • Assist Department Heads with preparation of correspondence in answer to guest queries and complaints
  • Represent the General Manager’s Office at guest/staff functions as required
  • Coordinate and allocate overflow work amongst hotel secretaries
  • Sort and distribute daily mail and coordinate courier services
  • Liaison for office equipment and maintenance requirements (i.e. copier, printers), including control and cost containment of Executive Office stationery supplies

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